Total 396 Junior Executive level Customer Service job vacancies in VIC - Melbourne - North Melbourne

What to Expect

• Coordinates and performs a wide variety of responsible administrative functions in support of upper-level management functions.  
• Organizes flow of operational program processes in an office environment.   
• Uses a personal computer to transmit correspondence, create reports, databases, spreadsheets, graphics, slide shows and presentations.  
• Receives and delivers messages to staff members.  
• Arranges and maintains appointment calendars for staff.  
• Routes incoming mail to staff and work sections.  
• Establishes suspense dates to collect responses and submits information as required by requests.  
• This is a white-collar position where occasional lifting up to 20 lbs may be required.  
• Performs other related duties as assigned.

What to Expect

• Provides direct administrative assistance to Marine and Family Program¿s (MFP) Division Director and Deputy Director. 
• Establishes status of actions on numerous projects and programs operations. 
• Screens calls and visitors for management, personally handles majority of requests for information and refers others as appropriate. 
• Maintains organization and update of various files, regulations, manuals, and directives.
• Reviews all incoming correspondence, determining proper action. 
• Maintains calendar, schedules appointments, and meetings according to workload and current issues of importance for the Division Director and Deputy Director.
• Assists in the creation of overall Division and program operating budgets.  Computes financial data and statistics to prepare reports and formal consolidated forecasts on budget execution.
• Prepares reports and correspondence for management briefings. 
• Acts as liaison to track MFP requirements with other administrative offices such as purchasing and contracting, maintenance, accounting, personnel offices, and property.
• Coordinates, processes, and reviews travel requirements, documents, and itineraries to assure compliance with standard operating procedures.
• Maintains and distributes personnel paperwork such as selection and recruitment requests, personnel actions, training notices, performance reviews, and position descriptions.  
• This is a white-collar position where occasional lifting up to 20 lbs may be required.
• Performs other related duties as assigned.

We are looking for an experienced Health Care Assistant to work on an agency basis within a complex needs unit in Malton, Norton. The service is for both men and women, which provides care for people over the age of 65. This role is fully flexible allowing you to work around any commitments, promoting a healthy work life balance.

ROLE: Band 2 Healthcare Assistant

LOCATION: Malton, Norton

DURATION: Ongoing, AdHoc Basis

RATES:

• Rates from £13.94ph - £20.00ph (LTD)
• PAYE (Inclusive) Equivalent: £12.82ph - £18.14ph (dependent on shift worked)

SHIFT PATTERNS: 0730-1945 Long Days, 1600-0000 Twilight's, 1930-0745 Nights

The Role:

• As a healthcare assistant you will be assisting patients with daily activities such as personal care.
• Assisting qualified nursing staff where necessary.
• Making patients feel comfortable and calm.
• Monitoring and documenting vital signs and reporting any unusual findings to the medical team.

The Person

• Previous UK experience of at least 12 months working as a Healthcare Assistant in a residential or inpatient setting.
• Excellent Communication and Interpersonal Skills.
• Ability to work effectively within a multidisciplinary team.
• International applicants are unfortunately unable to be considered.

Benefits

• Flexible hours and working pattern
• £150 sign-up bonus
• £250 uncapped referral bonus
• Free On-site Parking
• Dedicated and experienced one-to-one consultant support
• Competitive rates of pay for temporary and fixed contract work

If you have the experience, compassion and dedication to thrive in this role as a healthcare assistant please forward your CV as soon as possible to apply.

***This is an open continuous announcement. Resumes/Questionnaires received in USA Staffing in response to this announcement will be maintained in the USA Staffing job file. Qualification determinations will be done based on the applicant's resume/questionnaire submitted for the position and a list of qualified candidates will be referred to the Service. The Application packets for those who are found qualified for this position will be referred every 2 weeks until the announcement is closed, canceled or filled.

Duties of this position are, but not limited to:

• Provide specialized and expert administrative patient care while working collaboratively in an interdisciplinary coordinated care delivery model.
• Judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes recommendations for change as necessary.
• Develop and maintain effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, manage a system for follow-up care such as consults, tests procedures etc.).
• Scheduling, canceling, and rescheduling patient appointments and/or consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• Other duties as assigned

***This is an open continuous announcement. Resumes/Questionnaires received in USA Staffing in response to this announcement will be maintained in the USA Staffing job file. Qualification determinations will be done based on the applicant's resume/questionnaire submitted for the position and a list of qualified candidates will be referred to the Service. The Application packets for those who are found qualified for this position will be referred every 2 weeks until the announcement is closed, canceled or filled.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties of this position are, but not limited to:

• Provide specialized and expert administrative patient care while working collaboratively in an interdisciplinary coordinated care delivery model.
• Judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes recommendations for change as necessary.
• Develop and maintain effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, manage a system for follow-up care such as consults, tests procedures etc.).
• Scheduling, canceling, and rescheduling patient appointments and/or consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• Other duties as assigned

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Advanced Medical Support Assistant in Nursing Service at the Central Arkansas Veterans Healthcare system in Little Rock and/or North Little Rock, Arkansas is assigned to one or more of the following Units of the Department of Veterans Affairs Medical Center: Medical/Surgical, Community Living Center, 6C Hematology/Oncology, Dialysis, Hospice & Palliative Care, Critical Care, Step-down, Emergency Department and/or any other inpatient/outpatient area as needed.

The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Initiating a variety of clerical duties associated with patient care and treatment
• Making routine administrative decisions regarding administrative functions of the ward/unit and Department of Veterans Affairs policies
• Using the Electronic Record System
• Verifying physicians' orders and forward requests in a timely manner
• Keeping Pharmacy Service informed of patient movements, i.e., discharge, transfers, etc.
• Identifying various chemical compounds, symbols, and abbreviations comprising medication orders
• Transcribing and directing a wide variety of physician orders for inpatient and outpatients
• Transferring patients in the computer between departments, routes information to appropriate departments for action
• Extracting Encounter Forms/Prescription Profiles for clinic visits
• Entering appropriate codes from completed Encounter forms
• Performing checks in/out of clinic visits
• Issuing meal tickets
• Scheduling and notifying nursing personnel of patient appointments with various clinics and Services throughout the medical center
• Making records of patients available to accompany patient if indicated
• Enduring all pertinent data is included before releasing records for appointments
• Coordinating and scheduling return appointments for follow-up outpatient treatment
• Ensuring medical records are reviewed and coded prior to transfer out to another VA facility
• Initiating nursing home referrals, and related forms, when ordered by physician
• Recording telephone messages pertaining to matters such as detailed laboratory reports, x-rays, test results
• Recognizing and referring urgent messages to the clinical staff for immediate action
• Sorting and distributing mail
• Serving as the point of contact for the ward
• Receiving and handling most callers, both personal and telephonic
• Assisting patients by contacting volunteers or Social Workers as needed, and Veterans' representatives as requested
• Maintaining census information of patients on applicable forms and/or through the computer terminal
• Discharging and transferring of patients to and from the unit
• Compiling statistics on patient days of care as needed
• Orienting new physicians, residents, interns, nurses and nursing students to clerical operations of the unit
• Inventory and requisitioning stock of supplies and forms for the ward
• Receiving and distributing cash to patients and deposits moneys as required
• Typing purchase orders for incidentals for patients; and various forms to secure indigent services, newspapers, work orders, etc.
• Preparing requests for deposit or withdrawal of funds for patients; and purchase orders for as needed
• Obtaining patients' funds for non-ambulatory patients if family members are not present at time of discharge or transfer
• Performing monitoring of the patient safety monitoring system
• Serving as a preceptor for competency validation for the Patient Safety Monitoring System.
• Monitoring and updating the Bed Management System

• Purchase Card authority - uses a government purchase card to pay reoccurring bills and purchase supplies and services, maintains records and reconciliation according to government purchase card policy.
• Submits payroll records in database and submits SF-52 personnel Action to service HR office.
• Work in an administrative office providing customer service in administrative functions to employees in the Pisgah District of the Blue Ridge Parkway.
• Budget work- included preparing program documents and record expenditures. Provide monthly statements of commitments, obligation and status of funds. Recommend program adjustments to resolve program discrepancies.
• Prepare travel documents and make travel arrangements.

The Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

• Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required.
• Daily review of active/pending consults for scheduling, accuracy and disposition.
• MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
• Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
• Performs other duties as assigned

The Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

• Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required.
• Daily review of active/pending consults for scheduling, accuracy and disposition.
• MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
• Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
• Performs other duties as assigned

• Provides basic personal care to patients; obtain and records physiological measurements (chief complaint, vital signs, and to screen for tobacco use, domestic violence, and other required screening questions .
• Assists with activities of daily living, ambulation, bed making, managing wheelchair patients, lifting, diagnostic test preps, specimen collection and patient teaching. Also assists in the feeding of patients, bathing elimination, and emptying catheter bags.
• Assists the physician and/or nurse in the examination and care of patients by: obtaining supplies and equipment setting up for exams and cleaning up after patient examinations.
• Responds to all patient requests promptly; recognizes changes in patient conditions and re orts to the charge nurse.
• Maintains record confidentiality and safeguards medical information and keeps work area neat and orderly.