Total 37 art designer job vacancies in Customer Service category in Malaysia

As a Service Designer you will be responsible for: Contributing to the development of design concepts, collaborating with product management to define a direction for services, and share it in a way others can understand Looking at the whole journey a user takes when using a service and making sure every part of that journey is designed to work smoothly Collaborating with user researchers to ensure the needs of users, and organisational objectives are met Using research evidence, design knowledge and negotiation with stakeholders to improve health outcomes for the public and healthcare professionals Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centred design, and how these help to meet the organisational goals Ensuring our products and services are inclusive, accessible, and equitable You will be working as a key member of a multidisciplinary team in your portfolio, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the opportunity to analyse and rethink the delivery of health and care services and improve delivery at national scale.

Do you believe in improving lives through data and technology? Do you enjoy uncovering user needs to understand complex problems, and designing services which will helpliterally millionsof people look after their health?


We have exciting opportunities for experienced service design professionals to join us and work across several portfolios including Digital Primary Care and Platforms. See the assignment brief for descriptions of what these areas do.


Service Designers are a key part of our user-centreddesign (UCD) family of roles, alongside interaction designers, user researchers and content designers.


The work we do has a direct impact on millions of patients’ lives, helping them access the essential services they need andsupportsthem to getappropriate careas quickly as possible.


We also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people.


Our products and services are used by all communities across England, covering diverse and contrasting needs based on age, cultural and socio-economic background, ability, gender, and sexuality. It is important to us that werepresentall communities in our working teams, therefore wegreatly encouragepeople with experience ofdifferent backgroundsto apply.


Some of the key skills and experienceyou’llbring:

• Demonstrable knowledgeof service design andusercentreddesign practices for both public facing and internal services and applications

• Experience in a range of service design methods and sub-disciplines, for example, but not limited to user journey mapping, service blueprinting, service mapping, workshop facilitation, etc.

• Experience of ensuring products and services adhere to, and are designed according to, the relevant user-centreddesign and accessibility standards, e.g.GOV.UK or NHS Service Standard, Public Sector Bodies Accessibility Regulations 2018, Equality Act 2010, WCAG 2.1 AA etc.

• Experience in working effectively with cross-disciplinary teams and ensuring that the process for making design decisions is based on evidenced user research and understanding of user journeys

• Proven experience with prototyping and iterative design

• Evidence of continuous professional development


The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

As aServiceDesigner you willbe responsible for:

• Contributing to the development of design concepts, collaborating with product management to define a direction for services, and share it in a way others can understand

• Looking at the whole journey a user takes when using a service and making sure every part of that journey is designed to work smoothly

• Collaborating with user researchers to ensure the needs of users, andorganisationalobjectivesare met

• Using research evidence, design knowledge and negotiation with stakeholders to improve health outcomes for the publicandhealthcareprofessionals

• Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centreddesign, and how these help to meet theorganisationalgoals

• Ensuring our products and services are inclusive, accessible, andequitable

You will be working as a key member of a multidisciplinary team in your portfolio, as well as becoming part of an active and supportive design community of practice, collaborating across theorganisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for thewholepopulation. You will have the opportunity toanalyseand rethink the delivery of health and care services and improvedelivery atnational scale.



This advert closes on Wednesday 4 Dec 2024

The role
As a Customer Experience Designer, youll support the design and delivery of customer journeys, collaborating with stakeholders across the organisation. Youll work closely with the Head of CX Design, a team of designers, and experts in product, technology, data, and frontline services.
To succeed, you'll need empathy, curiosity, strong listening and collaboration skills, and a passion for telling the customers story. This role offers exposure to diverse CX design projects and opportunities to develop skills in design research, customer experience, data, analytics, and digital communications.

Analysing voice of the customer survey data, call or chat records, complaints data, digital analytics or operational data to identify customer experience friction points.
Preparing insight reports and presenting findings to stakeholders.
Conducting customer research interviews or staff focus groups.
Working on customer communications across chat, scripting, emails, online and SMS.
Supporting the Senior CX
... Click here to view more detail / apply for Customer Experience Designer

The role of Service Designer is to support this type of complex change by bringing energy, expertise, and empathy to bear in the development, execution, and management of innovation projects.



In this role you will be responsible for realigning end-to-end services across care pathways, providing a sustainable foundation for the future and helping realise a revolution of the service through new clinical technologies.


As a service designer you will work as part of a multidisciplinary agile team to design services for donors, families, the patients of North West London. This will include services and products across both digital and offline channels.



The role also includes active participation in the development and culture of ICHP as an organisation, sharing responsibility for making ICHP a great place to work, and taking a specific managerial responsibility for the development of colleagues.
• • Simultaneously lead on several external projects and provide input / advice to several others.
• Play a significant role in clarifying the problem that our work is trying to solve from a design perspective. Support partners to reflect productively on what they are wanting to address and why.
• Responsible for: • Ensuring services align with service strategic direction, design principles and user needs
• Leading the co-creation and iteration of design artefacts
• Developing service proposition(s) and service maps to align the delivery team
• Championing the use and value of human centred design tools and techniques throughout the organisation (including but not limited to user research, service mapping, ideation, co-design, prototyping and storyboarding)
• Designing, leading, and facilitating co-design workshops with wide range of stakeholders including end users


Essential requirements
• Experience of applying service design methodologies
• Extensive further experience gained through on the job training in user-centred design disciplines
• Knowledge and experience of Microsoft Office products
• Strong understanding of how digital economy is changing user behaviour and public sector landscape
• Experience applying technical knowledge and experience to create or design workable prototypes, both programs and physical outputs
• Ability to understand users, identify who they are and what their needs are and use these to design approaches or services to meet these needs.

Imperial College Health Partners is a partnership organisation bringing together NHS providers of healthcare services, clinical commissioning groups and leading universities across North West London. We have been designated by NHS England as the Health Innovation (HIN) for North West London, and we are one of 15 HINs across England which make up The Health Innovation Network.

We were created by the NHS to support complex change across the health and care sector – innovating and collaborating for a healthier population.

The NWL Research & Innovation Board has established that, to have more impact through innovation, the work we undertake together needs to focus on a smaller number of priorities. This defined and deliberate portfolio of innovation projects are known as the NWL Missions. These have been identified as:
• Optimising care of long-term conditions (starting with CVD)
• Ensuring the right care setting to reduce harm (starting with the acute pathway)
• Supporting children and young people’s mental health.

As the innovation arm of the NW London ICS, ICHP has been commissioned to facilitate the coordination and collaboration of this Mission-led model.

For more information please visitwww.imperialcollegehealthpartners.com
Scoping and planning
• You play a lead role in the development of project plans, ensuring that the work we do is directly related to solving / resolving the problem we are trying to address, within the available timeframe and resource envelop.
• You proactively look within the organisation for examples of similar projects we have undertaken, and involve colleagues (and external specialists) who have expertise in this area of work; and you consider the range of skills in the organisation to make proposals about the team resources required to undertake the work successfully.
• You determine the planning of appropriate tasks within the project, giving consideration to a wide range of complex activities, including stakeholder management, clinical expert groups and project governance groups; and you make informed judgements about the phasing and feasibility of tasks given decision-points, governance meetings and project resources
• You apply recognised methods of project planning and documentation, providing support to others; and you regularly check back to see that the scope and plan remains relevant for the work being undertaken, proposing options where this needs to be reviewed.
Research and analysis
• You are responsible for selecting appropriate methods of research to address the defined problem / client need, giving consideration to qualitative and quantitative methods; and making recommendations about the most suitable and feasible approach given practical constraints of time and resources. You will involve domain experts from within ICHP’s various skills centres.
• You are responsible for ensuring that research approaches are appropriately rigorous and systematic (i.e. proportionate to the scope of the task), and that it incorporates processes to review best practice and horizon scanning where relevant
• You will ensure that research and analysis findings and conclusions undergo relevant quality checks and quality assurance, finding collaborative and constructive ways to help build conversations about the interpretation of evidence within a project (e.g. by setting up and participating in internal review sessions).
• You are responsible for finding clear and compelling ways to present analysis to a wide variety of stakeholders (and supporting others to do the same) – using appropriate formats, such as written documents or graphical representations. Your analysis will ensure that what is described is directly and explicitly relevant to the project problem definition, and able to inform action.
Delivery, project management and resource management

• You are responsible for the delivery of several defined areas within a project or programme, coordinating your own work and that of others, and ensuring quality standards are met and that work is delivered in a cost-effective way, working with colleagues to adjust plans as required
• You are responsible for keeping an overview of the project and ensuring that progress on your own tasks, and those of others, are visible and on track; and that appropriate team conversations happen, and action is taken, where the project is off-track.
• You are responsible for the development of systems to manage and report on the progress of the project to key groups (such as a programme board), supporting colleagues to keep plans up to date; and you will ensure that timely and clear updates are available to members / clients, as required.
• You seek to apply recognised methods of project management and documentation, providing support to others; and you actively consider project risks and issues, taking action to mitigate and escalate, as required.
• You support in providing guidance and management on the procurement of identified products, equipment, services and facilities – relevant to a project – placing orders and signing invoices where mandated, keeping mindful of budget limitations; and you act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities.
Reflecting and learning

• You participate in structured processes of learning and skills development through the core skills centre teaching sessions, and you actively seek to put these into practice in project work.
• You participate in formal and informal processes of reflection and learning at the end of projects; and you recognise and celebrate successes as well as identifying opportunities for improvement.
• You play a significant role in documenting and sharing lessons learnt related to your specialism, and actively contribute to the development / refinement of methods of practice, showing thought leadership in some defined areas.
Communications and stakeholder engagement

· You are responsible for engaging constructively with a wide range of internal and external stakeholders on a range of complex issues. You will be able to build key relationships and maintain networks internally and externally to ensure the delivery of projects.

· You are able to convey and discuss complex matters, issues and ideas and/or in complex situations, and you are persuasive in putting forward your own view, and that of the organisation

· You will be able to confidently employ a variety of styles of written and verbal communication (including email, written reports, meetings, presentations); and you can exercise good judgement to ensure that the content of communications are relevant, proportionate, and communicated in a style that is appropriate for the situation.

· You can identify the impact of contextual factors on communication, and adapts communication to take account of others’ culture, background and preferred way of communicating

· You ensure that your communication exhibits the highest standards of integrity and respectfulness; and that the form and style that you use is suitable, understandable and professional.

· You encourage and support effective communication between all involved, anticipating barriers to communication

· You develop and maintain respectful and clear communication with people


Personal and people
• You will be responsible for updating the organisation’s tools to make visible the time you have spent on projects, and to give a ‘forward look’ about your availability
• You will seek feedback from others about your work to help identify positive practices and development needs
• You will work with your manager to identify development needs in relation to current and emerging work demands, and your future career aspirations
• You will be responsible for a combination of direct line management and project-based team management.
• You will support others to develop by providing specific and actionable feedback, delivered in a constructive and respectful manner; you will offer help and guidance to others, where appropriate, to support their development or to help them complete their work requirements effectively; and you will proactively identify opportunities for line reports to build and apply their skills in emerging projects that align with their capabilities and development objectives.
• You actively support a culture of learning and development in the organisation, and provide direct support to line reports to reflect on performance and development needs.
• Line management of up to two senior staff (Band 8a)
Quality and improvement
• You are responsible for delivering high quality consistently, and encouraging others to do so, applying and refining recognised methods as set out within the organisation’s skills centres.
• You will work with self-direction and autonomy demonstrating an ability to prioritise your own workload and manage your time to ensure priorities are met and quality is not compromised; and you act within the limits of your own competence and area of responsibility and accountability, seeking help and advice where needed.
• You will work to support the team and the organisation overall, being supportive when people ask for help or support, within reasonable expectations of your capacity and capability.
• You actively contribute to improving quality by developing and refining skills centre methods and approaches, sharing and promoting these approaches across the organisation, and taking action where there is a persistent problem with quality.
Relationship management

• You support good relationship management across a project team, and across the organisation; and you are proactive about forging links within ICHP to understand the spectrum of work that we undertake, and the range of capabilities within the organisation.
• You take responsibility for understanding the stakeholder’s context and challenges, and for developing and maintaining complex relationships across a portfolio of work.
• You can navigate significant ambiguity and can form judgements about action based on reasoned assessment of the context, with direction where required; and you can develop more strategic and recurrent relationships
• You will work with external stakeholders to establish clear and realistic expectations about projects (including milestones, risks and issues); and you can engage productively with project stakeholders when risks or issues arise.
Organisational leadership
• You show leadership by example, taking ownership of your responsibilities, and being willing to be held to accountable for delivery; and you lead across teams, making a felt contribution to the culture of leadership, team work and collaboration.
• You role-model ethical behaviours, developing and communicating standards and expected levels of performance
• You take an interest in the development of the organisation overall, you are prepared to share views about the ICHP constructively, and you play an active role in corporate improvement projects.


This advert closes on Monday 18 Nov 2024

Closes: 11 November
Classification: Senior Officer Grade C Salary: $121,389 - $130,392 plus superannuation Position No: Directorate: Chief Minister, Treasury and Economic Development Advertised (Gazettal date): 28 October Contact Officer: Greg Tankard on

Details: The Design and Strategy Branch provides strategic guidance of technology and data investment and is responsible for development and maintenance of whole of government technology roadmap architecture and design practice, including principles, standards and methods.
As a practice lead in design, we require a dynamic and experienced professional to lead the development and management of our design practices. The ideal candidate will be responsible for fostering a collaborative environment where members can share knowledge, best practices, and innovative ideas. This role involves coordinating with various stakeholders to identify key areas for community growth, organising events and workshops, and facilitating discussions that drive continuous improvement and professional development.

... Click here to view more detail / apply for Senior Service Designer and Practice Lead | Full-time Permanent

Ongoing
$95,282 to $107,136 15.4% employer superannuation contribution
Canberra-based role

Applications close on Monday, 04 November at 11:59pm ADST. The opportunity The APO issues passports to Australian citizens, both in Australia and overseas, under the Australian Passports Act , related laws, and the Convention on International Civil Aviation. We also issue other types of travel documents, for example, Convention Travel Documents, to eligible non-citizens living in Australia. Within Australia, APO staff are also authorised to provide Notarial services such as the issuing of Certificates of no Impediment to Marriage (CNI) and legalisations of documents (Apostilles and Authentications). The Passports Modernisation and Identity Section (PSM) is responsible for Identity Policy and delivery of the Passport Modernisation agenda. PSM works with APO business, service delivery partners and stakeholders to maintain identity integrity and improve the way APO deliver Australian Passports to the Australian public.
... Click here to view more detail / apply for APS6 Service Designer

Ongoing
$118,654 to $132,724 15.4% employer superannuation contribution
Canberra-based role

Applications close on Monday, 04 November at 11:59pm ADST. The opportunity The APO issues passports to Australian citizens, both in Australia and overseas, under the Australian Passports Act , related laws, and the Convention on International Civil Aviation. We also issue other types of travel documents, for example, Convention Travel Documents, to eligible non-citizens living in Australia. Within Australia, APO staff are also authorised to provide Notarial services such as the issuing of Certificates of no Impediment to Marriage (CNI) and legalisations of documents (Apostilles and Authentications). The Passports Modernisation and Identity Section (PSM) is responsible for Identity Policy and delivery of the Passport Modernisation agenda. PSM works with APO business, service delivery partners and stakeholders to maintain identity integrity and improve the way APO deliver Australian Passports to the Australian public.
... Click here to view more detail / apply for Assistant Director, Lead Service Designer

Job Duties

• 
  
• For creating meaningful and relevant experiences for end users by integrating products and services, the User Experience / Service Designer shall have relevant working experience in developing a wide range of design artifacts such as journey maps, user research analysis, service blueprint and roadmaps.

Other responsibilities include, but not limited to:

• Conduct user research, including interviews, surveys and usability testing, to gain insights and understand user behaviours, needs, opportunities and pain points.
• Develop user personas, journey maps, and other artifacts to communicate research findings.
• Design and facilitate design workshops with stakeholders to align on service design goals and co-create solutions.

Qualifications & Skills

• Minimum 1 year of experience in web and mobile application.
• Proven record of the Product UX designs.
• Experience establishing and analysing UX metrics.
• Experience with end-to-end research projects; from defining goals and objectives, developing scripts or interview guides, conducting fieldwork, analysing results, and sharing insights with the Product team.
• Good in any of the designing tools (Sketch, Invision, Principle, Framer, Flinto, Figma, Azure, Illustrator, Adobe XD, Web, Androi, IOS)
• Familiar with agile development methodology and be able to collaborate with different stakeholders in the project to ensure the best user experience of the application.
• Strong communications and presentations skills with stakeholders at all levels.
• Candidates with more than 3 years experience will be considered for senior postition.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Responsibilities (how we will measure success)

• Lead the design and development of end-to-end service experiences for our digital products powered by AI, from concept ideation to implementation and iteration.
• Collaborate with product managers, data scientists, engineers, and other stakeholders to define product requirements, user stories, and design specifications that align with business goals and technical capabilities.
• Create user journey maps, service blueprints, wireframes, prototypes, and other design deliverables to visualize and communicate service concepts, interactions, and workflows.
• Facilitate workshops, design sprints, and co-creation sessions to generate ideas, validate assumptions, and iterate on service designs based on user feedback and testing.
• Champion user-centric design principles, accessibility standards, and best practices across the organization, advocating for the needs of diverse user groups and ensuring inclusive and ethical design solutions.
• Continuously monitor and evaluate service performance metrics, user feedback, and market trends to identify opportunities for improvement and innovation and drive iterative enhancements to our digital and AI solutions.
• Compliance and Reporting: Ensuring compliance with internal policies and external regulations related to core Digital & AI product deployments and preparing reports for management and stakeholders for scheduled and ad-hoc forums.
• Creation or leveraging of existing digital tools to raise and measure actions relating to service delivery and/or service transition.
• Participation in any required licencing of technology existing or new to improve the service design of a specific software.
• Project Management: Assisting in projects from initiation to completion, including scoping, planning, scheduling, and risk management.

About the Company Davidson is proud to partner with a leading government department in Queensland, seeking an experienced Service Designer to drive the transformation a Information Management project. This role offers a unique opportunity to shape the future state of IM services, ensuring alignment with the latest strategies, roadmaps, and standards in government service delivery.
About the Role
As the Service Designer, you will:

Spearhead the creation, implementation, and operation of key IM services, ensuring seamless support for the project's solution by integrating user needs, business objectives, and technical possibilities.
Adopt a collaborative and participatory approach in transforming IM services, leveraging a variety of design tools and techniques.
Ensure all IM service design outputs are in line with regulatory frameworks, strategic roadmaps, policies, and standards.
Plan and execute user research to guide design choices, as well as assess and improve the user experience.
... Click here to view more detail / apply for Service Designer

Responsibilities Introduce, lead and sustain a service design function to support the delivery of TIS and other trainee services. Deliver high quality outputs, that support the development and design of our digital products and services. Lead and provide professional direction and support for line reports. Help keep stakeholders and users informed. Essential criteria You will have understanding, knowledge, and experience of the following. Significant service design experience Developing and leading a service design function Engaging with users and understanding their needs User-centred design. Digital delivery, such as aligned to the Government Digital Service (GDS) Service Standards. Agile working. Communications to a wide and variable audience. Building and maintaining key relationships. Strong negotiating skills. Change management. Desirable criteria You may also have the following experience. Supporting a multi-disciplinary agile team. Supporting cross-service delivery Working with suppliers. Interpreting user feedback to inform change. Strategic service, or digital transformation involvement. Leading discovery and other significant research. If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

About PebbleRoad

PebbleRoad is a Singapore-based strategy, design, and innovation practice. We help organisations on their digital transformation journey by aligning their strategic vision, creating digital experiences, and building internal capabilities.

We started our practice in 2004 with one objective: do impactful work.

We work with clients such as DBS (Singapore), Digi (Malaysia), Sinar Mas (Indonesia), ADB (Philippines), CLP (Hong Kong) and many government agencies in Singapore.

PebbleRoad is a remote-first company. Yes, we have an office in Singapore, but it is used for reading books, team meetings, client meetings and celebrations.

In addition to our work-from-anywhere culture, we adopt a horizontal structure that emphasises self-management, flexibility, and growth. You can also read more about our culture on our LinkedIn page.

Our work

We design and build human-centred, modern digital services.

We excel in 3 areas:

1. Business: We are focused on creating value. We engage business leaders on productivity, customer satisfaction, operational excellence and workplace culture.
2. Design: We are design-led. We approach problems from an outside-in perspective, engage various stakeholders, test ideas and build prototypes.
3. Technology: We build digital services using a modern tech stack that includes low-code tools, AI/ML and APIs. And yes, we use Scrum as our development methodology.

We assign a team to each project (an engagement). Every team is cross-functional and dedicated. The team roles include Engagement Directors, Product Owners, Product Designers, Service Designers, Content Strategists, UX Researchers and Engineers. These engagements may last between 3 to 18 months or more.

As a Service Designer, you will be a key member of the team helping to shape digital products and services.

A typical engagement that you will lead might go like this:

• Prepare your team for the assignment
• Build rapport with the client team
• Understand the problem space by undertaking primary or secondary research
• Define the specific yet aspirational problem statement that everyone agrees on
• Explore the solution space and identify possible solutions
• Work with backend systems integrators to build and implement the solution
• Ensure that the client has the clarity, confidence and capability to own the solution

Responsibilities

Your responsibilities are:

• Collaborate with clients to understand their business goals, customer needs, and the challenges they face in delivering digital services.
• Partner with clients to map out current service experiences and identify areas for improvement and innovation.
• Design and deliver high-quality service design artefacts, including personas, journey maps, and service blueprints, that guide the development of digital products.
• Utilise Business Process Model and Notation (BPMN) to design and document complex service processes, ensuring clarity and alignment across all stakeholders.
• Collaborate with data architects and analysts to design data flows and structures that enable seamless service delivery and integration with existing systems.
• Use AI technologies to personalise customer interactions, automate routine tasks, and predict customer needs based on behavioural data.
• Work closely with IT and engineering teams to ensure service designs are technically feasible, scalable, and aligned with the client’s digital architecture.
• Define and implement key performance indicators (KPIs) and metrics to measure the success and efficiency of digital service delivery.
• Establish and maintain governance frameworks that ensure the consistent and effective delivery of digital services across all client projects.

Requirements

We’re looking for someone who:

• Has a Masters Degree in Service Design or a related field
• Has 5+ years of experience leading service design and delivery in enterprise settings
• Is passionate about owning team and customer success

This role has a starting salary of £59,868 per annum, based on a 36-hour working week. This is an 24 month fixed term contract/secondment opportunity. We are excited to be hiring a Senior Service Designer to join our fantastic new Transformation Design Team. The role will be on a hybrid basis, meaning a blend of working from home and from our Reigate offices. Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team Surrey's Transformation Design Team was set up in early 2024 to grow and embed Design across the Council. Our team encompasses different types of Design expertise from Organisational Design to Service Design and Design Research. We partner with teams across the Council providing hands-on Design support and Design coaching. Current projects include; improving Home to School Transport, increasing community-based support for residents on adult social care waiting lists, turning resident insights into action and setting up a Strategic Design Authority to bring constructive challenge and support to council wide priorities and programmes. Work-life balance is important to us and we are very supportive of colleagues with care responsibilities. About the Role You will be leading Service Design work across the Customer Transformation Programme. By 'customer' we mean anyone that might live in Surrey, travel through it, learn here, work here or care for someone in Surrey. The Customer Transformation Programme will deliver services that we are proud of, that are efficient, make the best use of our resources and above all that make a positive difference in people's lives. In your role you will be part of multidisciplinary teams who are tackling specific challenges across Surrey's Directorates. The role will initially be focused on projects within the Environment Infrastructure and Growth (EIG) Directorate, so if you are interested in improving transport, safety and sustainability then this role could be a very good fit for you! Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:

• An experienced Service Designer: You have a range of tools ready to be deployed on a variety of challenges
• Keen to learn and experience new things: You're curious about how and why things work the way that they do
• Motivated by social impact: You care about people and are driven to make a positive social impact
• Adaptability: You are comfortable with a certain amount of ambiguity and can be flexible in your work based on what's needed at various stages of a project, playing an integral part of a dynamic, multi-disciplinary team
• Driven to make change: You strive to accelerate organisational and cultural change by embodying design and innovation mindsets and practices

Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 26/09/2024 with interviews planned for October. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

About the Company Davidson is proud to partner with a leading government department in Queensland, seeking an experienced Service Designer to drive the transformation a Information Management project. This role offers a unique opportunity to shape the future state of IM services, ensuring alignment with the latest strategies, roadmaps, and standards in government service delivery.
About the Role
As the Service Designer, you will:

Spearhead the creation, implementation, and operation of key IM services, ensuring seamless support for the project's solution by integrating user needs, business objectives, and technical possibilities.
Adopt a collaborative and participatory approach in transforming IM services, leveraging a variety of design tools and techniques.
Ensure all IM service design outputs are in line with regulatory frameworks, strategic roadmaps, policies, and standards.
Plan and execute user research to guide design choices, as well as assess and improve the user experience.
... Click here to view more detail / apply for Service Designer

Grafter currently has a client looking to fill a role with the following description: Support and help in installing a penthouse terrace under the guidance of garden designer . Planting in pots only , laying irrigation system. Brining plants up up to the terrace and generally help and support the lead gardener.