Total 5 Contract job vacancies in Australian Capital Territory

職位要求：

• 根據排班表協助，24小時待命，在商定的時間內處理相關區域內的故障。
• 進行現場幹預，恢復和糾正故障設備，使設備功能恢復到規定的商定指標內。
• 在參與網路故障、預防性維護和其他活動期間，按照要求執行組裝工活動，包括按照商定的品質和時間表進行服務交付活動。
• 管理所有發出的工作單，並在允許的時間內有效管理其開啟和關閉。
• 執行了所需的例行預防性維護、CA、RF、WO、MR 更新以及網路元素的所有相關工作均在商定的時間表內。
• 在商定的時間內，在上級指定和指示的職責範圍內處理客戶投訴。
• 在相關日誌和系統中記錄所有 TT 日誌要求、時間表和所有報告，並確保所有資料始終準確更新。
• 執行所有商定的改進措施以提高團隊績效。
• 在每次工作完成之前、期間和之後，按照所需的指南和要求（包括現場訪問和監督），在維護良好且安全的工作場所以安全的方式執行工作活動。
• 透過根據專案要求執行所需的商定活動，支援根據商定的工作範圍和所需的時間表執行和實施專案。
• 透過識別潛在危險並提出糾正措施以減輕危險，確保所有場所處於良好和安全的工作環境。
• 確保所有站點都得到適當保護，並透過確保只有授權人員才能透過規定流程進入站點場所來控制對站點的存取。
• 根據專案要求，支援現場存取和金鑰管理，並在必要時陪同第三方現場活動。
• 遵守並實施公司的 EHS 政策，包括：
• 了解公司的 OSHE 以及其工作區域中的危險/方面及其風險/影響。
• 對自己以及可能因工作中的行為或疏忽而受到影響的其他人的安全和健康採取合理的照顧。
• 配合雇主或任何其他人履行 OSHA 1994 或據此制定的任何法規對雇主或其他人施加的任何職責或要求。
• 始終穿戴或使用雇主提供的任何防護設備或服裝，以防止其安全和健康面臨風險。
• 遵守其雇主或任何其他人根據 OSHA 1994 或任何其他規定制定的任何關於 OSHE 的指示或措施

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 年假
• 病假

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

職責：

• 培訓、監督並安排直播主播到可用的時間段進行直播或根據需要重新安排。
• 與直播主持人密切合作，透過工作/輪班的任何時間範圍內的洞察和分析來追蹤、監控和了解直播表現。
• 實施標準化指南和程序來追蹤和監控遵守情況和績效。
• 與直播主分享如何創意地進行直播/影片以吸引觀眾。
• 了解市場上的護膚和美容產品趨勢。
• 上級指派的任何臨時任務

資格：

• 至少一年相關經驗，有電商/TikTok/Shopee直播營運工作經驗者優先
• 擁有任何領域的最低教育程度文憑
• 良好的英語和馬來語能力
• 良好的人際溝通與溝通能力
• 對護膚美容產品有良好的了解與興趣
• 能夠在最少的監督下工作
• 願意輪班工作（上午 8 點 - 下午 5 點/下午 1 點 - 晚上 10 點/下午 5 點 - 凌晨 2 點）

津貼和福利

• 津貼（餐費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險

Responsibilities:

• Train, supervise, and schedule Live Streaming Host to their available time slot to go live or reschedule as and when needed.
• Work closely with Live Streaming Host on tracking, monitoring, and understanding live streaming performance through insights and analytics at any timeframe of work/shift.
• Implement standardized guidelines & procedures that will track and monitor adherence and performance.
• Share ideas with the Live Streaming Host on doing live streaming/videos creatively to attract the audience.
• Have an understanding of skincare and beauty products trend in the market.
• Any ad-hoc assignments assigned by superior

Qualifications:

• Minimum one year with relevant experience, having E-Commerce / TikTok / Shopee live stream operation working experience would be a plus point
• Possess minimum education level Diploma in any field
• Good command of English and Bahasa Malaysia
• Good interpersonal and communication skills
• Have good knowledge and interest in skincare and beauty products
• Able to work with minimum supervision
• Willing to work on a rotational shift basis (8am - 5pm / 1pm - 10pm / 5pm - 2am)

Perks & Benefits

• Allowance (meals, transportation, etc.)
• Flexible working hours
• Casual dress code
• Medical insurance

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.