Total 10 job vacancies by Sita Pte. Ltd.

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

WHAT YOU WILL DO:

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

EXPERIENCE:

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution

SITA Tennis Academy is looking for highly motivated and experienced Head Tennis Professional who wants to be part of our SITA PRO Coaching Team.

Requirements:

1. Assisting in developing tennis programs for the Academy, and also managing the coaching team schedule on daily basis.

2. Excellent organizational and leadership skills.

3. Work with the director to coordinate and supervise daily operations

4. Aptitude in problem-solving

5. Professional certification in tennis coaching e.g. minimum ‘Advanced/Level 2’ TCA / LTA or professional category USPTR.

6. With a minimum of 5 years tennis coaching experience.

7. Able to teach all levels – from Mini-Tennis level to Adult level

8. Command of spoken and written English.

9. Excellent human relationship skills and professionalism.

10. Physically fit.

11. Some past competitive playing experience is favourable.

12. Preferably candidate between age of 25- 40 yrs.

SITA Coaching Tennis Academy is looking for highly motivated and experienced Head Tennis Professional who wants to be part of our SITA PRO Coaching Team.

Requirements:

1. Assisting in developing tennis programs for the Academy, and also managing the coaching team schedule on daily basis.

2. Excellent organizational and leadership skills.

3. Work with the director to coordinate and supervise daily operations

4. Aptitude in problem-solving

5. Professional certification in tennis coaching e.g. minimum ‘Advanced/Level 2’ TCA / LTA or professional category USPTR.

6. With a minimum of 5 years tennis coaching experience.

7. Able to teach all levels – from Mini-Tennis level to Adult level

8. Command of spoken and written English.

9. Excellent human relationship skills and professionalism.

10. Physically fit.

11. Some past competitive playing experience is favourable.

12. Preferably candidate between age of 25- 40 yrs.

Welcome to SITA!

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication breakthroughs are the foundation of the global air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As a Graduate in the Security Operations Center (SOC), you will assist the SOC team in protecting critical infrastructure by actively monitoring, detecting, and responding to security threats. You will work closely with the team to ensure a high standard of service delivery, directly contributing to incident response and security operations. Your role will involve using advanced tools and processes to identify potential risks, respond to incidents, and help improve the security posture of our clients.

Reporting to the Service and Operations Manager, you will be part of the SITA SOC team responsible for securing network infrastructure and safeguarding global aviation operations.

Empowered People, Reinventing Travel

WHAT YOU WILL DO

• Proactively monitor and respond to security incidents and threats using SOC tools and technologies, ensuring incidents are handled swiftly and effectively.
• Assist in detecting and analysing potential security threats and vulnerabilities within customer networks, infrastructure, and applications.
• Coordinate and escalate security incidents to the appropriate teams and resolver groups within SITA, adhering to SLAs and security protocols.
• Conduct diagnostics, analyse alerts, and ensure appropriate service request ownership for the resolution of security incidents.
• Document and report incidents, ensuring detailed analysis and follow-up actions are logged.
• Assist in the implementation of proactive measures to prevent future security breaches, including patch management and security configurations.
• Perform regular system and service health checks, ensuring that all SOC equipment and monitoring tools are functioning as expected.
• Participate in the continuous improvement of SOC processes and response capabilities.

WHO YOU ARE

• University Degree in Cybersecurity, Information Technology, Computer Engineering, or related fields.
• A strong interest in cybersecurity, with knowledge of key concepts such as threat detection, incident response, and vulnerability management.
• Basic understanding of computer networking, including Local Area Networks (LAN), Wide Area Networks (WAN), and security protocols.
• Familiarity with security tools such as SIEM (Security Information and Event Management), firewalls, and endpoint protection systems.
• A keen interest in learning cloud security (Azure/AWS) and working with both public and private cloud infrastructures.
• Strong communication skills with the ability to work in a team environment.
• Fluent in English (written and spoken).

WHAT YOU WILL GAIN

• Participate in structured rotations within the SOC, gaining exposure to different teams and security technologies.
• Be paired with a Buddy and a Mentor who will guide you throughout your graduate experience.
• An 18-month contractual assignment with the opportunity to gain hands-on experience in security operations.
• Shift-based work (7:45am – 4:35pm / 12:00 noon – 8:45pm), alternating every week, on-call standby with one weekend shift (Saturday & Sunday) per month
• Competitive shift allowance, plus a contract completion bonus.
• Free shuttle bus service from Tampines MRT.
• Be part of a Graduate community – both local and global.
• Access to both technical and soft skills training, including cybersecurity certifications.
• Comprehensive medical and flexible benefits package.

WHAT WE OFFER

We value diversity, operating in 200 countries and spanning 60 languages and cultures. Our inclusive offices are comfortable and fun, with the flexibility to work from home. Join our team and step closer to your best life.

Joining us is more than a career; it’s joining the lively SkyStar community. Connect with peers who share your passion and grow through personalized initiatives. Discover your potential with us!

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

The Purchasing intern will support the APAC Purchasing function with all aspect of Purchasing engagements and activities in the region.

KEY RESPONSIBILITIES

1. Cost analysis and maintenance of vendor quotations
2. Maintenance of APAC Purchasing database
   1. Quotation tracker
   2. Project tracker
   3. Supplier records
3. Support Supplier on-boarding process
4. Purchasing contracts management
5. Sourcing engagements for APAC sites
6. Facilitate compliance to Purchasing process
7. Identify and drive improvement of local Purchasing processes and ways of working

EXPERIENCE

• A current undergraduate in the field of Business, IT, Engineering, Science, etc.
• Keen interest in the field of Procurement
• Good understanding and application of Microsoft Office suites with focus on MS Excel
• Self-initiative, enthusiasm and a willingness to learn
• Positive mindset, proactive, resourceful, critical thinker and problem-solver with good communication skills

WHAT WE OFFER

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• When required, act as the customer SPOC and coordinate the scheduling of intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
• To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
• Support the senior team members in the management, reporting, and coordination of day-day tasks during the absence of the Lead Engineer
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
• Report and escalate to the next level those problems which cannot be fixed
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems
• Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.
• Conducts the analysis, definition, documentation and testing of application & systems enhancements
• To provide onsite support to Users during the cutover of the services
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
• When/where required, be contactable for escalations and support, on and on-call standby basis
• When/where required, perform assigned tasks on 12 x 7 shifts basis.

Who you are

• Degree or equivalent Diploma / Certificate in Computer Science, Electronic Engineering or equivalent
• Minimum 8 years experience in the network, and/or application/system support domain.
• Must have dealt directly with external customers delivering to SLAs.
• Exposure to ITIL and IT/network components and principles
• Demonstrated maturity in handling complex customer issues and demanding customers
• Ability to coach new joiners and to facilitate their integration into the team
• Knowledge of Airline and CAA customers use of ACM applications
• Ability to organize the activity of a team and to take ownership of issues until resolution

SITA PTE LTD Management is looking for highly motivated and experienced Tennis Coaches who wants to be part of our Coaching Team.

Requirements:

1. Professional certification in tennis coaching e.g. minimum ‘Advanced/Level 2’ TCA / LTA or professional category USPTR.

2. With a minimum of 5 years tennis coaching experience.

3. Able to teach all levels – from Mini-Tennis level to Adult level

4. Exceptional command of spoken and written English.

5. Excellent human relationship skills and professionalism.

6. Physically fit.

SITA Coaching is looking for highly motivated and experienced Tennis Coaches who wants to be part of our SITA PRO Coaching Team.

Requirements:

1. Professional certification in tennis coaching e.g. minimum ‘Advanced/Level 2’ TCA / LTA or professional category USPTR.

2. With a minimum of 3 years tennis coaching experience.

3. Able to teach all levels – from Mini-Tennis level to Adult level

4. Exceptional command of spoken and written English.

5. Excellent human relationship skills and professionalism.

6. Physically fit.

As an Application Specialist, Graduate ( Baggage and Border Management) you will assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.

You will be accountable for performing all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities

Reporting to the Director, Service Operations you will be a part of the Service & Infrastructure Operations team responsible for providing Service & Infrastructure Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

At SITA, we are meeting the new needs of travel ...today! Are you ready to join us?

What You Will Do

• Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Report and escalate all observed problems to proper SITA operational escalation points.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.

Who You Are

• University Degree in Computer Engineering/Systems Engineering/Information Systems;
• Exposure in Linux / Unix;
• Interest in Aviation and the application that support the Aviation industry;
• Strong English Skills;
• Must obtain your degree by 2024
• Must have less than 12 months’ post graduate experience, excluding undergraduate placement/ internship experience.
• Must be a Singaporean Citizen/ Permanent Resident
• 18-month contractual assignment with high possibility of conversion
• Shift based work assignment (7.45am- 4.35pm/ 12noon- 8.45pm)
• Each month you are also expected to work on 1xSat and 1xSun... (not every weekend). For each Sat or Sun that you are working, you will be compensated with an Off day on either Monday or Friday.

What We Offer

SITA’s workplace is all about diversity many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA

SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

As a Cloud Specialist, Graduate you will assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures. You will be accountable for performing all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.

Reporting to the Director, Service Operations you will be a part of the Service & Infrastructure Operations team responsible for providing Service & Infrastructure Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

At SITA, we are meeting the new needs of travel ...today! Are you ready to join us?

WHAT YOU WILL DO:

• Carry out proactive fault monitoring and incident management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Report and escalate all observed problems to proper SITA operational escalation points.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.

EXPERIENCE:

• University Degree in Computer Engineering/Systems Engineering/Information Systems;
• Basic knowledge in Operating Systems - Linux / Windows;
• Keen interest in IT Infrastructure systems including server management (HP/Dell Servers), Operating System administration;
• Keen interest in Cloud technologies including Public (Azure/AWS) Cloud and Private Cloud (VMware);
• Good communication skills, fluent in English
• Must be a team player
• Must obtain your degree by 2024
• No more than 12 months relevant post graduate experience, excluding undergraduate placement/ internship experience.

WHAT YOU CAN EXPECT:

• Participate in structured rotations allowing you great exposure to different teams and technologies.
• Get assigned to a Buddy and a Mentor that will guide you throughout your Graduate experience.
• 18-month contractual assignment with a high possibility of conversion.
• Shift based work assignment (7.45am- 4.35pm/ 12noon- 8.45pm), alternate weeks
• Each month you are also expected to work on 1xSat and 1xSun (not every weekend). For each Sat or Sun that you are working, you will be compensated with an Off day on either Monday or Friday
• Monthly shift allowance will also be provided on top of your basic salary and a end of contract bonus.
• Free shuttle bus provided from Tampines MRT.

WHAT WE OFFER:

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: