Total 23 job vacancies by Sistic.com Pte Ltd

As a Client Support & Sales Enablement Specialist, you will play a crucial role in driving the success of the Client Success Team (CLS) by ensuring seamless operational support and client satisfaction.

This role is integral to the organization’s ability to deliver accurate and timely proposals, manage contracts, and oversee client relationships; all while contributing to the smooth execution of business transactions. By providing exceptional support, you empower the team to focus on smooth daily operations, allowing the organization to grow and meet its objectives. Your work behind the scenes ensures that deals are not only closed, but also effectively maintained post-sale, fostering long-term client partnerships.

Key Responsibilities:

• Quotations & ProposalsGenerate accurate and timely quotations and proposals for clients
  Collaborate with the Business Development (BD) team on complex proposals, utilizing standardized templates
  Follow up with clients to ensure proposals are reviewed and deals are closed efficiently
  
• Contracts & AgreementsDraft, vet, and send contracts to clients while ensuring all necessary terms are included
  Monitor contract signing, ensuring all contracts are finalized before the event or project kick offs
  Track contract expiry dates and coordinate timely renewals
  
• Post-Event SupportCreate and distribute detailed reports for post-event settlements
  Assist in developing post-mortem reports and presentations to review event outcomes
  
• Tender ParticipationSupport the team in preparing and submitting documents for tender participation
  
• Pipeline ManagementTrack and regularly update the client pipeline, ensuring accurate records of current and potential deals
  
• Clients’ Enhancements Requests (if any) :Coordinate client requests for enhancements by working with internal teams such as the Product Manager
  Manage the full cycle from quoting to contract finalization and follow-up with the Project Manager until the delivery of the request is completed
  
• Account Executive RoleTake on the Account Executive role for smaller events, ensuring that operational knowledge stays sharp to support your primary role effectively
  

Job Requirements:

• Sales & Customer Service ExpertiseStrong background in sales operations and customer service, with experience in administrative support and coordinating with various teams
  
• Multitasking & Deadline ManagementProven ability to manage multiple projects concurrently and work efficiently under tight deadlines
  
• Attention to DetailHigh level of attention to detail, particularly when handling official client documents
  
• Technical ProficiencyStrong knowledge of Microsoft Office tools, particularly Word, Excel, and PowerPoint
  

We are seeking a highly motivated Data Engineering Intern to gain hands-on experience in building data infrastructure. You'll develop your problem-solving skills by contributing to the design and implementation of data pipelines and storage solutions. This internship offers an opportunity to learn from experienced engineers within a fast-paced environment, while contributing to the agile development cycle.

ROLES AND RESPONSIBILITIES

• Assist Data Scientists, Data Engineers, and Analysts in building and managing data products, including the SISTIC Data Warehouse/Data Lake.
• Contribute to data pipeline development by learning from experienced engineers and assisting with tasks like design, testing, and documentation.
• Learn to identify and troubleshoot issues in existing data pipelines, gaining experience for future improvements.
• Gain exposure to building data pipelines by working on smaller components or contributing to specific stages.
• Support data warehouse and database maintenance under the guidance of senior engineers.
• Learn to monitor data pipelines and identify potential issues.
• Write clean and well-documented code under the supervision of experienced engineers.
• Gain experience with data ingestion techniques like scripting, web scraping, APIs, and SQL queries.
• Participate in code review sessions to learn from best practices and improve understanding.

SKILLS AND EXPERIENCE REQUIRED

• Strong foundation in computer science or a related field (e.g., coursework, projects)
• Core engineering concepts: Demonstrate a strong desire to learn about core data engineering concepts, such as data pipelines (ETL processes) and data storage solutions (data warehouses and data lakes). Familiarity with Google Cloud Platform would be a plus.
• Strong foundation in Python and SQL: This demonstrates the intern's ability to work with data manipulation tools commonly used in data engineering.
• Interest in learning Apache Spark (PySpark): This highlights the intern's desire to explore big data processing frameworks relevant to the field.
• Big data analytics: Demonstrate a basic understanding of the Hadoop ecosystem, including concepts like distributed storage and parallel data processing.
• Understanding of data warehousing and data lake concepts.

We are looking for an Intern who is keen to work and learn in the ticketing/event industry.

• You are the face of the company and the first point of contact for the customer.
• Monitor staff attendance and ensure Call Centre Service Levels are achieved.
• Handle and follow up on open and escalated cases in a timely manner.
• Answering multiple hotlines (including ticketing, helpdesk, corporate booking) and outbound calls for cancelled/ postponed shows.
• Deliver an enjoyable and smooth experience for our customers via customer emails and social media enquiries.
• Handle escalated customer complaints.
• Provide feedback to further enhance existing processes to improve the customer experience.
• Other ad-hoc duties assigned by your reporting supervisors.
• Answering helpdesk calls from agents and staff.
• Manage brochure and ticket stock replenishment from agents.
• Troubleshoot and conduct authorised agent’s printer maintenance.
• Ticket fulfilment duties (ticket printing, delivery arrangement, follow ups on bounced mails).
• Set up and perform venue ticket sales and collections.
• Perform the role of supervisor to ensure smooth operations at venue sales.
• Daily reconciliation of ticket sales.

Requirement:

• A team player, task-oriented and possess good communication skills and customer service skills.
• Independent while building relationships with colleagues and customers.
• Be adaptable, able to be mould to an ever-changing environment.
• Positive, possess a “Can Do” attitude and cheerful personality.
• Proficient in Microsoft Office
• Able to perform rotating shift schedules including weekends and public holidays.
• Have interest in supporting physical events eg, Football game, Singapore Garden Festival and etc.

You will be providing effective administrative support to the Client Success Team (CLS). Working closely with the Account Executives (AEs), providing support in the following functions:

• Administrative support to the team.
• Some functions include, but not exhaustive: printing of tickets, transacting of orders, despatching of materials to clients, holding of seats, generation of reports.
• Work with the Settlement Admin Team to ensure that the settlement reports are prepared accurately in a timely manner.
• Perform data entry tasks related to client information, ensuring accuracy and consistency on the respective platforms
• Any other duties assigned by CLS Managers.

Requirements:

• Diploma / Higher Nitec in Business Administration.
• Proficient in Microsoft Excel & Word.
• Good interpersonal and communication skills.
• Team player and ability to work effectively within a team as well as by oneself.
• Able to start immediately.
• Able to commit at least 6 months.
• This is a contract role for maternity cover.

The Account Executive assists the department in client servicing to ensure the smooth administration of the tickets inventory as well as optimize potential sales for the inventory owners.

Core Responsibilities:

• Maintain and enhance the business relationships with assigned clients
• Key liaison point for clients on event details and support
• Ensure that events details are accurately configured into the ticketing system and promptly disseminated to all sales channels
• Assist clients in their ticket inventory management and maximize ticket sales
• Resolve any ticketing issues that may occur.
• Work closely with the marketing and technical departments to support the clients’ requirements and needs in areas of marketing and ticketing system.
• Assist in data analysis, preparation of monthly sales and management reports.
• Handle ad hoc projects and any other duties assigned .

Job Specifications:

• Diploma in Business Administration / Tourism & Hospitality.
• Preferably with 2 years of relevant experience in client’s servicing / customer service coordination.
• Conversant with Microsoft Office.
• Good interpersonal, communication and organizational skills.
• Team Player.
• Ability to communicate and interact with people at all levels and work independently with minimal supervision.
• Able to work during event timing if the need is required (at night and weekends).
• No experience are welcome to apply.

You will be providing effective administrative support to the Client Success Team (CLS). Working closely with the Account Executives (AEs), providing support in the following functions:

• Administrative support to the team.
• Some functions include, but not exhaustive: printing of tickets, transacting of orders, despatching of materials to clients, holding of seats, generation of reports.
• Work with the Settlement Admin Team to ensure that the settlement reports are prepared accurately in a timely manner.
• Perform data entry tasks related to client information, ensuring accuracy and consistency on the respective platforms
• To handle some client accounts beyond the administrator role as part of the learning process and understanding of the Account Executive role.
• Any other duties assigned by CLS Managers.

Job Specifications:

• Diploma in Business Administration.
• Proficient in Microsoft Excel & Word.
• Prior event handling experience will be an added advantage.
• Motivated, meticulous and results-oriented.
• Good interpersonal and communication skills.
• Team player and ability to work effectively.

Leading a team of engineers (Systems, Network, Database, Security, EUC, Devops) to fulfill the following duties:

• Ensure of Service Request are implemented according to SLAs and of good quality.
• Ensure Change Management best practices are performed.
• Ensure that Incident SLAs are adhere to and that critical Incidents do not recur with proper Problem Management best practices.
• Ensure projects are implemented on a timely basis.
• Provide support for Audits and ensure findings are remediated within timelines.
• Ensure VAPT are conducted on a yearly basis and ensure findings are remediated within timelines.
• Maintain the Disaster Recovery (DR) environment and ensure that DR exercises are conducted on a yearly basis and post-DR exercise learnings are implemented.
• Implement and maintain backup best practices.
• Maintain, implement, and enforce security best practices. Maintain security tools.
• Ensure patching are performed for related hardware and software components on a regular basis.
• Manage Tech Obsolescence and plan for technology refresh on a timely basis.
• Maintain and review document (e.g network diagram, server diagram, etc) on a regular basis.
• Management of datacentre assets as well as assets on the public cloud
• Perform regular periodic reviews .
• Ensure policies and procedures are enforced and updated.
• Ensure support contracts are renewed on a timely basis including SSLs and Domain Renewals.
• Ensure that certifications are maintained and renewed successfully eg (ISO27001, Cyber Trust Mark, etc).

Requirements:

• Minimum Diploma in Computer Studies or Computer Engineering.
• Minimum 10 years of IT related experience in infrastructure and operations within which at least more than 5 years of leading a team.
• Strong familiarity with systems, network, database, security and EUC domains.
• Understanding of Devops functions.
• Working knowledge of cloud services. Knowledge on GCP and OCI will be an additional advantage.
• ITIL certification is a must. Other related certifications good to have.
• Experience in GCP and Hybrid (On-premises & Cloud) architectural environment.
• Proven knowledge of cybersecurity, infrastructure and cloud designs .
• Have good experience and proven track records in project management, stakeholder management and vendor management.
• Strong leadership, people management skills, excellent communication, interpersonal and presentation skills.
• Good verbal and written communication skills in English.

We are seeking a motivated Intern who is ready to apply knowledge of financial terms and principles to an job experience. This is an exciting opportunity for any student pursuing a career in finance.

Scope:

• Monitoring of outstanding accounts receivable balances.

To provide status update on the overdue invoices by documenting details of follow up actions (such as dates and type of actions taken e.g., calls or emails) in the Finance file. Note: This is to be done monthly.

• Administrative support for event settlements.

To liaise with the business team (Client Success/Business Development) to ensure the required documents (e.g., signed contracts/agreements, stixcloud reports, BI reports & etc.) are saved in the respective event folders.

• Able to commit at least 6 months.
• Able to start in August/September.

We are looking for a Part-Time Call Centre Assistant. The successful candidate will be tasked to assist customers with ticket bookings for events, handling enquiries and attending to hotline calls in the Call Centre.

Job Requirement

• Able to commit 3 months of training in office
• Able to perform rotating shift schedules including weekends and public holidays
• Previous call centre experience preferred
• Good communication skills
• Able to work independently while building relationships with colleagues and customers
• Able to handle pressure in a fast-paced environment
• A "Can Do" attitude and cheerful personality
• A team player who is task oriented and possesses good customer service skills
• GCE "O" /"A" Level/Diploma or higher
• Able to commit long-term.
• WFH will be allowed subject to indivdual performance
• Hourly rate of $8

Working Hours - Rotating Shift:

• 9.45 a.m. to 2.00 p.m.
• 1.45 p.m. to 6.00 p.m.
• 4.15 p.m. to 8.15 p.m.

Working Location

6 Changi Business Park Avenue 1, #06-22, ESR BizPark @ Changi (North Tower)
Singapore 486017

Role

• Manage IT operations including managing servers, active directory, backups,virtualisation, storage and other infrastructure related tools.
• Comfortable with hands-on technical responsibilities and be on-the-ground to assess and solve technical problems.
• Participate in IT infrastructure projects, audits, and routine exercises such as Disaster Recovery (DR) exercises.
• Manage and follow up with IT vendors on IT service level delivery, infrastructure/hardware issues and errors.
• Collaborate with all sites of IT vendors as well as internal application project and support teams to provide technical knows-how related to infrastructure and security.
• Ensure security, compliance, governance, and policies are adhered to Perform periodic reviews.
• Drive standardization of infrastructure, security including policies and procedures.

Requirements

• Minimum Diploma in Computer Studies or Computer Engineering.
• Minimum 10 years of IT related experience in infrastructure and operations within which at least more than 8 years of Linux platforms technologies experience.
• Strong familiarity with server, virtualization, security, backup, storage and hardware
• Working knowledge of cloud administration. Knowledge on GCP will be an additional advantage.
• Experience in Cloud and Hybrid (On-premises / Cloud) architectural environment an advantage.
• Have good experience and proven track records in project management, stakeholder management and vendor management.
• Strong leadership, people management skills, excellent communication, interpersonal and presentation skills
• Possesses ITIL, ITSM certifications.
• Ability to work independently and communicate effectively.
• Fresh graduate will be considered for entry role.

Responsibilites:

Product Configuration

• Responsible for configuring events accurately into our in-house ticketing system.
• Liaise with other departments to ensure that the events information is accurate anddisseminated to clients.
• Assist the Account Executive in managing client’s requirement, configuring their tickets sales, etc.
• Assist in re-configuration if any additional changes/requirements are needed.
• Input of daily time sheet data for monthly management reports.
• Perform any other duties as assigned by the Manager.

Venue Support

• Perform event day operations including ticket sales, collection, and entry management.
• Daily reconciliation of ticket sales.

Requirements:

• GCE "O" /"A" Level/Diploma or higher
• A team player, task oriented and possess good communication skills and customer service skills.
• Independent while building relationships with colleagues and customers.
• Able to handle pressure in a fast-paced environment.
• Positive, possess a “Can Do” attitude and cheerful personality.
• Must be able to converse in fluent English.
• Experience with Microsoft Office Suite of Applications
• Knowledge of Microsoft Illustrator and/or Photoshop will be an added advantage.
• Able to perform rotating shift schedules including weekends and public holidays.
• This is a 1 year contract role.

We are seeking a motivated Intern who is ready to apply knowledge of financial terms and principles to an job experience. This is an exciting opportunity for any student pursuing a career in finance.

Scope:

• Monitoring of outstanding accounts receivable balances.

To provide status update on the overdue invoices by documenting details of follow up actions (such as dates and type of actions taken e.g., calls or emails) in the Finance file. Note: This is to be done monthly.

• Administrative support for event settlements.

To liaise with the business team (Client Success/Business Development) to ensure the required documents (e.g., signed contracts/agreements, stixcloud reports, BI reports & etc.) are saved in the respective event folders.

• Able to commit at least 6 months.
• Able to start in April 2024.

SISTIC.COM PTE LTD, part of the MCCY family, is Singapore's largest ticketing agency and one of the leading e-commerce players, selling over 6 million tickets annually.

Under a new leadership team, SISTIC is preparing for the next stage of hyper growth.

We would love to hear from you if you

• take pride in ensuring delivery of quality code on time
• are a self-starter who works well with people

In return, we offer

• work-life balance
• hybrid work

In Your Role

• Lead, develop and grow the Engineering team into a high-performing team
• Translate business requirements and product roadmap into practical software architectures and requirements
• Design and implement solutions
• Guide and train team on coding related matters
• Plan sprints and ensure quality code is delivered on time
• Work on mission-critical systems with high requirements on availability, reliability and performance
• Monitor reliability and performance of systems to suggest improvements
• Collaborate with DevOps team to improve processes

Requirements

• Degree/Diploma in an Engineering, Computer Science or other technical field
• At least 10 years of experience in software development/engineering
• At least 2 years of experience managing a team of at least 5 engineers
• At least 2 years of experience working on mission-critical systems
• Experience with Java Spring Boot, SQL and NoSQL (ideally Redis and Cassandra) databases, and message queues

SISTIC is hiring a digital marketer to scale our digital marketing and B2B strategies. In this role, you will be responsible for growing our B2B and B2C audiences and driving revenue for our existing clientele across Asia.

The ideal candidate will be equal parts strategy and execution-driven, and a creative thinker who is passionate about digital marketing and the arts, entertainment and sports industry.

• Create, execute, and optimize marketing strategies and campaigns to deliver action-driving marketing content across channels and tools.
• B2C marketing – manage a portfolio of key marketing clients’ campaigns and budgets, working with internal stakeholders including Client Services and Business Development teams.
• B2B marketing – develop and manage marketing campaigns to promote SISTIC’s products and features.
• Tracking, reporting and analysis – set up goals, analyse performance metrics, consumer and audience behaviours and insights to translate them into marketing strategies.
• Content development around important news, new products and updates.
• Identify opportunities that can differentiate our brand from our competitors, monitor trends, and prospect new digital marketing capabilities that will drive growth.
• Build strong relationship with our media partners and affiliates for strong marketing support.

Job requirements:

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field is preferred.
• 3 years’ working experience across marketing, public relations/communications, and all areas of digital marketing with strong knowledge in SEM, Google Universal Analytics and/or Google Analytics 4, Marketing CRM /automation and CMS platforms.
• Client management skills or agency experience a plus.
• Strong understanding of the marketing funnel, campaign KPIs, and digital conversion strategies.
• Able to manage tight deadlines, adjust to changes in priorities, and balance short term needs with long term strategic initiatives.
• Results driven with a keen analytical ability to turn insights into action.
• Strong attention to detail and organizational skills with excellent communication, copy writing, presentation, management, and interpersonal skills.
• Creative problem-solving skills and a flexible, can-do mindset.
• Proactive, self-motivated and take ownership of initiatives with limited oversight
• Strong communications skills and, ability to translate technical information to non-technical audiences.
• Design experience a plus.

You will be providing effective administrative support to the Account Servicing team. You will be responsible for preparation of contracts, settlement reports and following-up on outstanding, uploading of advertisement, generate/tracking of reports, filing etc.

Core Responsibilities:

• Providing administrative support to the Account Servicing team
• Ensure that the contracts are prepared accurately, sent out and received in a timely manner to meet internal procedures and customer satisfaction
• Ensure that the settlement reports are prepared accurately in a timely manner to meet customer satisfaction
• Maintain a good filing system for all the contracts
• Upload advertisements onto the website and send out electronic email blasts timely and accurately
• Provide reminders to Account Servicing team on deadlines for the returning of contracts, settlement reports and submission of advertising material
• Prepare reports for the Account-Servicing team
• Any other duties assigned by Account-Servicing Manager

Job Specifications:

• Diploma in Business Administration
• Proficient in Microsoft Excel & Word
• Prior event handling experience will be an added advantage
• Motivated, meticulous and results oriented
• Good interpersonal and communication skills
• Team player and ability to work effectively
• This is a 1 year contract role