Total 39 job vacancies by Northern Trains Limited

Location: Neville Hill Traincare Centre

Is juggling complex agreements and maintaining high standards ‘Your Thing’?



We are committed to excellence and are seeking a Contracts Manager to join our Engineering Commercial team at Neville Hill. You'll have the chance to manage key relationships and provide crucial commercial support to the TrainCare Centre production team, focusing on third-party fleets, including LNER’s IC225 fleet. If you’re a highly organised, detail-oriented and self-driven professional with a passion for managing contract agreements, we want to hear from you


We're looking for a Contracts Manager to join our Engineering Commercial team at Neville Hill TrainCare Centre. This isn't just another job—it's an opportunity to be at the heart of our operations, working closely with the TrainCare Centre production team to ensure the smooth management of third-party fleets, including the prominent LNER IC225 fleet.



Imagine yourself as the key player managing critical customer relationships, where your day-to-day tasks involve leading review meetings, keeping performance on track, and swiftly addressing any commercial issues that arise. You’ll be the driving force behind ensuring all contract and lease agreements or variations are approved and executed flawlessly, always in line with DfT/RNP guidelines and internal processes.



Your role will also see you collaborating closely with our Finance department to ensure every financial aspect is accounted for and budgets are strictly adhered to. Whether it’s negotiating depot access arrangements or managing the depot change process, you’ll be at the forefront, ensuring everything runs like clockwork.



But it doesn’t stop there. You’ll also manage the commercial elements of third-party work at Hull BG and maintain crucial relationships with RTS at Holbeck, making this a role with real breadth and impact.



Key responsibilities:



As the Contracts Manager, you’ll need to hit the ground running in the challenging yet rewarding role. Here’s a glimpse of what your day-to-day activities could include:



Establishing and maintaining professional relationships with third-party suppliers and customers in alignment with public sector and industry standards.
Conducting regular structured contract reviews with our customers, stakeholders and third-party suppliers, utilising SLA and KPI data to assess performance.
Reviewing and analysing financial targets, providing forecasts and action plans to meet or exceed set targets.
Driving procurement efforts for existing and new business opportunities
Identifying and managing risks and opportunities related to contract renewals and changing NTL requirements.
Representing Northern and chairing meetings as required, managing agreed-upon actions promptly.
About you:



We're looking for a dynamic individual who not only understands the intricacies of contract management but also has the confidence to influence key stakeholders and steer conversations in the right direction. If you're detail-oriented, organised, and enjoy taking the initiative, you'll find this role rewarding. You’ll have a knack for thinking clearly under pressure, making well-rounded decisions, and managing complex budgets and financials with ease.



You'll draw on your deep knowledge of contract management frameworks, using your excellent negotiation skills to secure the best outcomes. Your ability to communicate clearly and persuasively will be key in ensuring that all parties are aligned and moving towards the same goal.



We’re also looking for the following:



You will have a thorough understanding of contract principles, budgets and finance.
Contract management experience – Essential
Supplier management experience – Essential
Managerial qualifications - Desirable
Experience / understanding of Procurement / Supply Chain practices would be advantageous.
Rail industry knowledge would be advantageous.
This role will be based at Neville Hill TrainCare Centre, and you’ll need to be on-site 2-3 days a week with some scope for remote working but you'll have the opportunity to travel to various Northern Trains depots and supplier locations, giving you the chance to make an impact across our entire network.



If you're on track to bring your expertise and energy to a role where you can make a real impact, we'd love to hear from you.



Our Benefits:

Opportunities to progress and grow
Free Travel on Northern services
75% discount with other Train Operating Companies
Defined Benefit Pension Scheme
A generous holiday entitlement

Proud member of the Disability Confident employer scheme

Do you thrive in challenging situations and enjoy making a real difference when it matters most?



If you find fulfilment in ensuring smooth operations even during disruptions, we would love to welcome you as our new Disruption Controller. This role is all about keeping Northern services running efficiently, especially when unexpected challenges arise. You'll be the cornerstone of our team, helping to ensure that our passengers' journeys are safe and seamless.



As a Disruption Controller, you will be the go-to person for managing traincrew operations during disruptions in the Central and West regions. Your quick thinking and problem-solving skills will be crucial in maintaining our high standards of safety and service quality. Your work will directly impact the experiences of countless passengers, making their journeys smoother despite the hurdles.



Your role involves working closely with Regional Depot Managers, Train Crew Controllers, Train Crew Supervisors, and other Northern Controllers. Together, you will devise effective solutions to minimise disruption impacts. You will also support the Customer Service Controller during late-night hours, ensuring consistent operations across the board.



Key responsibilities:



Every day brings new challenges and opportunities, and here are some tasks you might find yourself handling:

Keep our passengers and employees safe by ensuring the highest safety standards at all times.
Manage real-time operations of Northern’s Traincrew during disruptions in the Central and West regions.
Collaborate with various teams to create and implement alternative train crew plans during major disruptions.
Work with other Northern Controllers and Train Operating Companies to minimise disruption effects.
Ensure Northern Traincrew have the necessary support and transport during disruptions.
Maintain accurate entries in the daily events log and produce necessary reports.
Train and mentor team members to ensure preparedness.
About you:



We are looking for someone who not only understands the technical aspects of railway operations but also has the empathy and communication skills to manage and support people effectively. You should be able to stay calm under pressure, and have a knack for motivating and guiding others.



You should have excellent interpersonal skills, allowing you to communicate effectively and build strong relationships with colleagues and stakeholders. Your quick thinking and problem-solving abilities will be essential in managing disruptions and ensuring the best outcomes for our passengers.



We’re also looking for the following:

Live within 45 minutes of the Manchester Rail Operating Centre.
Good IT skills and experience with railway industry systems.
Excellent customer service skills and understanding of the challenges faced by front-line staff.
A good understanding of passenger train operations and incident management.
Familiarity with railway rules, regulations, and safety instructions.
Knowledge of the railway geography and infrastructure within the Arriva Rail North area.
Knowledge of train crew conditions of service and rostering processes.
At Northern, we believe in the power of teamwork and the importance of every role in providing the best service to our passengers. If you're ready to take on a challenging yet incredibly rewarding role, we’d love to hear from you.



Our Benefits:



Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 1 year with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
You can find out more here.

Proud member of the Disability Confident employer scheme

Do you have a knack for keeping things running smoothly in a busy rail station?



We’re looking for a Station Coordinator to join our team in Leeds. In this role, you'll be the main point of contact, making sure Northern services operate efficiently and on time. You’ll work closely with Northern control, Network Rail, and other Train Operating Companies to minimise disruptions and keep everything moving according to plan.



As a Station Coordinator, you’ll handle daily operations like managing arrivals and departures, addressing delays, and ensuring that any issues are communicated quickly and clearly to all relevant teams. Your role is crucial in keeping our services reliable and our customers happy.



If this sounds like your thing, we’d love to hear from you.



Key responsibilities:



As a Station Coordinator, here’s a snapshot of your daily activities:

Coordinate services operated by Northern and other operators in the station.
Gather and report information on station overtime to the delay attribution team in real-time.
Investigate and report unexplained delays, working closely with staff and the delay attribution team.
Liaise with Northern control to manage the station area fleet, ensuring units are presented for maintenance as required.
Proactively organise and communicate contingency plans during service disruptions.
Advise relevant staff and locations of any changes to planned working.
Immediately report any safety-related incidents to Northern’s duty manager.
Suggest improvements to planned working aspects of Northern services.


About you:



You bring a unique blend of decision-making prowess and communication excellence to the table. Your ability to think on your feet and make quick, sound decisions under pressure is a key strength in managing the complexities of station operations.



We’re looking for someone who can:

Communicate effectively across teams, ensuring clear and timely information flow.
Solve problems proactively, finding solutions that keep operations running smoothly.
Work collaboratively with a diverse range of teams, fostering strong teamwork and partnership.
Pay attention to detail, ensuring that all procedures are followed, and potential issues are caught early.
Prioritise customer service, always aiming to minimize disruptions and enhance the passenger experience.
Organise and manage multiple tasks efficiently, ensuring all aspects of station coordination are handled seamlessly.
Adapt quickly to changing situations, maintaining composure and effectiveness even during disruptions.
Guide and influence others, using your leadership skills to coordinate efforts and achieve common goals.
Uphold the highest safety standards in line with Northern's policies.
Demonstrate a deep understanding of station-specific information and railway geography is desirable.
If you’re passionate about delivering operational and customer service excellence in a fast-paced environment, we’d love to hear from you.



Come and be a part of a team that’s driving Northern Rail’s operational success. Apply today!





Our Benefits:



Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 1 year with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
You can find out more here.





About Northern:



Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.



We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.



We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.



Make a difference. Make it last. Make it easy. Make it happen. Make it yours. These are our values.



Ready to make them yours? Join us on this journey.



Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.



However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!



We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.

Proud member of the Disability Confident employer scheme

Are you ready to lead with both financial acumen and decisive leadership?



If you thrive on taking charge, driving results, and making a tangible impact, we’re looking for a Senior Financial Accountant who can do just that. In this role, you’ll be at the forefront of Northern Trains transformation under public ownership, taking responsibility for the financial operations that are critical to our success.



Based in Manchester, you’ll play a pivotal role in our Finance Department, where your leadership will ensure that our financial reporting, compliance, and strategic financial initiatives are executed with precision. This isn’t just about managing numbers—it's about leading a team, setting high standards, and ensuring those standards are met consistently. Your ability to influence and guide will be crucial in making sure that our financial objectives align with our broader business goals.



You’ll be expected to take ownership, not just of your tasks, but of your team’s performance and the financial health of the entire organisation. This role demands a proactive leader who can anticipate challenges, address them head-on, and drive continuous improvement across all financial functions.



If this sounds like your thing, we’d love to hear from you.





Key responsibilities:



As the Senior Financial Accountant, your day-to-day will be diverse and impactful. Here’s what you can expect:

Leading the delivery of accurate and timely financial reports that are critical to both internal and external stakeholders.
Taking charge of the annual statutory audit process, ensuring seamless coordination with auditors and a clean audit opinion.
Providing strategic financial insights that inform key business decisions, ensuring Northern is positioned for long-term success.
Overseeing finance operations such as Payroll, Accounts Payable, and Accounts Receivable, with a relentless focus on accuracy, efficiency, and compliance.
Establishing and maintaining a robust system of financial controls that safeguard our organisation and optimise our financial performance.
Leading efforts to improve working capital management, optimise cash flow, and ensure the financial stability of Northern.
Acting as a strategic partner to senior leaders, providing the financial guidance necessary to drive informed decision-making.


About you:



Your experience in financial management has taught you the importance of clear communication, collaboration, and adaptability. You’re assertive, decisive, and not afraid to take ownership of complex financial challenges. You have a strong track record of leading teams and delivering results, and you’re ready to step into a role where your leadership and expertise will be put to the test.



You’re not just managing processes—you’re driving them. You bring a strong sense of accountability, ensuring that both you and your team meet the highest standards of performance. Your communication skills are sharp, allowing you to influence at all levels of the organisation and make your voice heard in key decisions.



We’re also looking for the following:

A full professional accounting qualification with significant post-qualification work experience.
Significant experience in financial reporting, analysis, and management within a large organisation.
In-depth knowledge of IFRS, FRS102, and current accounting practices.
Advanced IT skills, particularly in Microsoft Excel, with SAP experience as an advantage.
The ability to manage tight deadlines and complex challenges with confidence and efficiency.
Experience in large, complex organisations, particularly within the public sector.
Expertise in financial control processes and strategies for optimising costs.
Familiarity with the rail industry or public sector finance is advantageous
If you’re ready to make real, impactful, financial change, we want to hear from you. Apply today and make a difference.





Our Benefits:



Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:



Agile working for non-train crew - many of our roles can now be based at both home and the office, which is great if you are looking for flexibility.

Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.

75% discount with other Train Operating Companies - after 1 year with us, you’ll also get discounted travel on many other rail services in the UK and Europe.

Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.

Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

Holiday Purchase Scheme - if you join us at Manager or Executive level or above, you can use your salary to buy up to 5 additional days of annual leave each year.

Proud member of the Disability Confident employer scheme

Is excellent attention to detail ‘Your Thing’?




We are looking for reliable and hardworking individuals, who'll play a vital role in supporting and leading our Train Cleaning team, to deliver spotlessly clean trains to our customers. You must be willing to work with our team of Train Cleaners and lead them to success, working outside and onboard our trains throughout the year to ensure we continually deliver hygienic and functioning trains for our customers.




As a Train Cleaner - Team Leader, you will play a vital role in supporting and leading your Train Cleaning team to offer a spotlessly clean train and a welcoming environment for all our customers. Not all of our roles are customer facing, we have station teams, TrainCare Centre teams (you'll be expected to be able to climb onto our trains from ground level), and on-board train cleaning teams, who all have pride in the service we deliver for our customers and colleagues, as we always strive for excellence.



Our trains and stations operate 7 days a week and we complete four different types of cleans within our teams in 24 hours, so it can be more difficult than you may think, but you'll quickly hit that 10,000 step goal.




On our day shifts, cleaning activities include, but are not limited to, removing litter/emptying bins, cleaning tables, and topping up soap and toilet as required. It could also include dealing with any significant cleaning issues, which otherwise left untreated could cause a train service to be cancelled, such as blood or vomit spills.




If this sounds like your thing, we’d love to hear from you.




Key responsibilities:




This is a varied and challenging role, but here is a taste of what your day-to-day activities could include, but are not limited to:

You’ll be responsible for the successful running of the shift, from start to finish
You’ll be expected to brief the team the shifts requirements and organise workloads to ensure our high standards are maintained
Ensure all Health and Safety protocol and procedures are always followed
Provide continuous support and relay our high standards to the team and any new team members
You'll be expected to answer questions/resolve any issues within your team
As well as working alongside the cleaning teams to ensure all work is completed in a timely manner
If you would like to see more of the great work our Train Cleaners do, please watch this video.



About you:




We are looking for reliable and hardworking individuals to fulfil this role. You’ll be willing to work outside, as well as on board our trains, throughout the year. You’ll also be flexible enough to deal with ever-changing demands. We teach you everything you need to know so you don’t necessarily need any previous cleaning experience.



We’re also looking for the following:

Ability to work in a team to get a job completed together
Confidence to build relationships with a wide variety of people and teams
Leading a team to successfully maintain Northern’s high cleaning standards
We like you to have pride in your work and pay attention to detail
Excellent communication skills
Have excellent initiative and the ability to think on your feet in sometimes difficult situations
And don’t forget that our selection process includes a safety critical medical assessment, that covers general health, vision, hearing, colour vision and drugs and alcohol testing.




Our Benefits:




Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
You can find out more here.



About Northern:


Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.


We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.


We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.


Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.


Ready to make them yours? Join us on this journey.




Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.




However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!




We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.




We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.

Proud member of the Disability Confident employer scheme

Is contributing to engineering excellence 'your thing'?




We are looking for inquisitive-minded individuals to join our maintenance team and support a busy, fast-paced environment. In this role, you will help achieve set production targets and have the opportunity to contribute to our exciting future.




We are seeking a dedicated Team Member to join our maintenance team. In this role, you will help achieve set production targets and ensure our customers receive the best possible service by maintaining a reliable and excellently serviced fleet.



As a Team Member, formal qualifications in Engineering are not required; however, motivation and basic technical skills are beneficial. Your responsibilities will include maintaining and organising the Fleet 225 and Azuma train units, according to established standards and procedures. You will also play an active role within the Northern Team, contributing to our collective success.



You’ll need to work a range of shifts, from the early hours of the morning until late at night, plus weekends and Bank Holidays, it’s vital that you’re flexible and that you live within 60 minutes’ drive of our TrainCare Centre.



If this sounds like your thing, we’d love to hear from you.





Key responsibilities:



This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:

Maintaining and servicing our trains to ensure they are safe to go into service for our colleagues and passengers and checking that the train environment is up to our market leading standards
Ensuring you keep people safe; you will be trained in and follow all the relevant health and safety requirements.
Assisting skilled Engineers in the maintaining of all Fleet 225 and Azuma Trains.
You’ll keep our trains in a safe condition to allow colleagues to carry out their duties
Training for all fleet and systems will be given but you must be willing to play an active role in your development.
FLT training will be provided as driving the FLT is part of this role.
Carry out shift routines to ensure daily used materials are sufficient and stored safely and correctly


About You:




No formal qualification in Engineering is required, as we will provide the necessary training. However, having some basic technical skills in mechanical, electrical, plumbing, and vehicle building would be advantageous. Successful candidates should be willing to actively engage in their own appraisal, training, and development. A commitment to providing excellent service through efficiency, high standards, and, most importantly, safety is essential.



To thrive in this role, you will need to have excellent teamwork abilities and strong communication skills to ensure that all work is completed accurately, and nothing is missed.



We are looking for candidates who:

Have experience following instructions, rules, and regulations to ensure all maintenance is conducted safely.
Can prioritise and adapt to changes while managing their day-to-day workload.
Show initiative when necessary, while adhering to our working policies.
Stay calm and think on their feet in challenging situations.
Are dedicated and confident in communicating and building relationships with a diverse range of people to ensure smooth operations.
And don’t forget that our selection process includes a safety critical medical assessment, that covers general health, vision, hearing, colour vision and drugs and alcohol testing.





Our Benefits:




Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependants, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 1 year with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.
You can find out more here.





About Northern:



Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.


We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.



We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.


Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.


Ready to make them yours? Join us on this journey.




Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.



However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!



We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.




We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.

Proud member of the Disability Confident employer scheme

Are you detail-oriented with a strong focus on safety?



We’re looking for a Shunter to join our team at Sheffield Station. In this role, you’ll ensure that our trains are ready for service by coordinating shunt moves, making sure units ready to be washed, fuelled, and positioned correctly. You’ll work closely with the Station Coordinator and Train Drivers to keep everything running smoothly and safely.



Safety is key in this role. As someone who thrives in a dynamic environment and is committed to maintaining the highest safety standards, you’ll follow all relevant rules and regulations, use Personal Protective Equipment (PPE), and ensure that your actions contribute to a safe environment for everyone.



If you’re ready to take on a role that is both challenging and rewarding, and you’re passionate about contributing to the smooth operation of our rail services, we’d love to hear from you.





Key responsibilities:



As a Shunter, you will have a critical role in our operations. Here’s a glimpse of what your day-to-day activities could include:

Coordinating shunt moves at Sheffield Station, ensuring that units are ready for service by being properly washed, fuelled, and placed in the correct locations.
Following instructions from the Station Coordinator to ensure all operations are carried out safely and punctually.
Strictly adhering to safety protocols, ensuring compliance with all relevant rules and regulations.
Using and maintaining Personal Protective Equipment to ensure a safe working environment.
Collaborating effectively with the Traincrew Manager and other team members to meet operational goals.
About you:



You’ll be a key player in ensuring the safe and efficient operation of our rail services. Your commitment to safety and your ability to operate within a structured set of guidelines are critical to this role. You’ll need to be comfortable working with simple mechanical or electrical appliances or be willing to learn.



We’re also looking for the following:

A team player who thrives in a collaborative environment.
A reliable and responsible individual with a strong work ethic.
Problem-solving skills to assess situations and find effective solutions.
Adaptability to remain calm and efficient in changing conditions.
Knowledgeable in safety-related rules and regulations, with a strong understanding of COSHH instructions – desirable
Able to communicate effectively, especially in matters related to safety.
Dedicated to following all safety instructions and wearing the necessary PPE.


Due to the safety critical nature of the role, you will be required to pass a medical assessment in line with rail standards for the role.



If you’re someone who values safety, precision, and teamwork, this role offers an excellent opportunity to be part of a team that is essential to the daily operations of Northern. Apply today and contribute to the future of rail services in the region!





Our Benefits:



Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.


You can find out more here.





About Northern:



Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.



We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.



We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.



Make a difference. Make it last. Make it easy. Make it happen. Make it yours. These are our values.



Ready to make them yours? Join us on this journey.



Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.



However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!



We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.



We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.

Proud member of the Disability Confident employer scheme

Is driving commercial success ‘Your Thing’?



We are looking for a Revenue Management Manager to lead the charge in delivering ambitious growth targets across our diverse range of products, with a particular focus on advance purchase. This is a pivotal role where your expertise will shape our revenue management strategy and make a tangible impact on our business.



As the Revenue Management Manager, you’ll be at the forefront of our efforts to maximize revenue through a carefully crafted strategy grounded in robust data and insight. You will have full accountability for optimising Northern’s advance purchase inventory and pricing strategies, ensuring that we not only meet but exceed our commercial objectives. This role offers a unique opportunity to lead and inspire a talented team of Revenue Management Analysts, fostering an environment of innovation and continuous improvement.



In addition to leading your team, you’ll collaborate closely with external suppliers and influence key industry stakeholders to ensure our strategies are effectively implemented. Your ability to balance strategic vision with operational excellence will be crucial as you navigate the complexities of the market and drive Northern’s commercial success. If you’re ready to take on a role that combines leadership, strategy, and industry impact, we want to hear from you.





Key responsibilities:



This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:

Develop and deliver a comprehensive Revenue Management strategy to achieve ambitious revenue growth targets across all product types.
Lead and motivate the Revenue Management team, fostering a high-performance culture and supporting career development.
Build and implement systematic processes and KPIs to support strategy execution, ensuring alignment with marketing, operational performance, and external factors.
Engage with external partners and industry bodies, influencing initiatives that align with Northern’s interests and sharing best practices.
Utilise data and insights to optimise pricing strategies, identify new revenue opportunities, and drive effective promotional offers in collaboration with the Marketing team.


About you:



You will be a strategic leader with extensive experience in Revenue Management, ideally within a relevant sector such as Rail, Aviation, or Hospitality. You’ll have a proven ability to navigate complex situations, using your strong numerical and analytical skills to drive commercial success. Your excellent communication and negotiation skills will enable you to effectively collaborate with internal teams and external stakeholders. A good understanding of the rail industry would be beneficial but is not essential.





Our Benefits:



Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 1 year with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
Holiday Purchase Scheme - if you join us at Manager or Executive level or above, you can use your salary to buy up to 5 additional days of annual leave each year.
You can find out more here.





About Northern:



Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.



We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.



We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.



Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.



Ready to make them yours? Join us on this journey.



Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.



However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!



We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.



We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.

Proud member of the Disability Confident employer scheme

Location: Leeds/ York/ Manchester

Do you take pride in driving operational excellence and ensuring systems work flawlessly?



If this sounds like you, we’re eager to have you join us as our Retail Operations Delivery Manager. In this role, you’ll be at the forefront of ensuring our retail systems are not just functional but exceptional. Your leadership will be critical in maintaining the reliability that our business and customers depend on every day.



At Northern, we expect nothing less than the best from our retail operations. As a Retail Operations Delivery Manager, you’ll ensure that our systems operate at peak performance, fostering strong relationships with suppliers, and collaborating closely with internal teams. Your role is not just to maintain; it’s to elevate our operations, ensuring that our retail systems set the standard for excellence.



In this position, your driven approach will be key. You’ll need to be decisive, managing supplier relationships with authority and ensuring that compliance with all relevant regulations is met without compromise. You will lead with confidence, ensuring that our retail systems are optimised, reliable, and ready to deliver top-notch service at all times.



We’re looking for someone who doesn’t just manage—they are dynamic in their approach and detail-oriented. If you have the drive to lead, influence, and make impactful decisions, this is the role where you can make a significant difference.





Key responsibilities:



As a Retail Operations Delivery Manager, you’ll take command of the day-to-day operations, ensuring everything runs smoothly. Here’s what you’ll be responsible for:

Guarantee the availability and compliance of our Retail Systems, ensuring they exceed all regulatory and contractual requirements.
Command the relationship with our suppliers, ensuring maximum performance and reliability from our Retail Systems.
Lead with authority, providing clear, visible leadership to colleagues and ensuring a culture of operational excellence.
Report Retail System performance metrics regularly, keeping stakeholders informed and engaged.
Proactively manage risks, driving continuous improvement initiatives to enhance system performance.
Spearhead communications across the business, ensuring everyone is aligned with the Retail Operations team’s focus and objectives.
Collaborate with Marketing and the Digital Retailing Manager to drive the success of self-service retail systems, enhancing customer experience.
Make decisive system changes as needed, ensuring seamless operation and continuity of service.


About you:



You are driven with a clear vision for operational excellence and leadership. Your ability to take control and drive results is matched by your commitment to ensuring the highest standards in everything you do. You thrive in environments where you can influence outcomes and lead by example.



We’re seeking someone with the following:

Proven contract management experience in a demanding commercial environment.
Ideally experience in a Retail Management team, ideally within a Train Operating Company
Strong influencing skills with a track record of driving change and getting results.
Excellent numerical skills and proficiency with Microsoft Office tools.
Exceptional communication skills and the ability to lead both independently and within a team.
High attention to detail with a relentless focus on quality.
Experience in commercial roles within the rail industry.
In-depth understanding of rail ticketing systems and railway geography.
If you’re ready to step up and lead in a role that demands excellence and rewards decisive action, we want to hear from you. Join us at Northern and be a driving force behind our success. Apply today!





Our Benefits:



Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Agile working for non-train crew - many of our roles can now be based at both home and the office, which is great if you are looking for flexibility.
Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 1 year with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

Proud member of the Disability Confident employer scheme

Is asset management excellence ‘Your Thing’?



If this aligns with your career ambitions, we are keen to welcome on board a Property Business Partner for the East Region to support our Property Team and enhance our asset management operations. Here, you’ll be at the forefront of optimising the performance and lifecycle of Northern Trains Ltd (NTL) assets, offering a unique opportunity to effect change and impact our property management strategies.



The Property Team is redefining how we manage assets across Northern, and as the TRU (Transpennine Route Upgrade) Property Business Partner, you’ll ensure effective solid relationships with key stakeholders while supporting the wider property team in managing all key contracts. You’ll handle the development and implementation of Regional Asset Management Plans, providing strategic direction for our asset management practices.



What you do will go beyond routine tasks; you’re setting the direction for our future asset management. You’ll be at the forefront of managing stakeholder expectations whilst handling administrative volumes, showcasing efficiency and attention to detail as our priority.



Innovation and continuous improvement are at the heart of this position. You’ll be managing key financial duties such as budget management and monitoring periodic reactive spend. You’ll also collaborate with the Head of Property and the Senior Property Business Partner, creating strategic partnerships that cultivate a robust and efficient asset management system.



If you’re ready to take on a challenging yet fulfilling role, and you’re passionate about driving operational improvements and providing exceptional support to our team, we’d love to hear from you.





Key responsibilities:



As the TRU Property Business Partner, be prepared for a multifaceted and demanding role. Here is a snapshot of what your day-to-day activities could include:

Review and manage the asset management system and associated activities to ensure external service providers are performing to set requirements.
Work closely with the Senior Strategic Asset Manager to analyse asset performance, identify trends, and recommend corrective actions.
Monitor and review progress of works in line with Service Level Agreements and Key Performance Indicators.
Manage allocated budgets in line with governance and assist in strategic planning of a £20 million property management budget.
Collaborate with internal stakeholders such as Customer Experience, Service Quality, Projects, and Procurement to manage budgets, renewals, compliance, and service quality.
Support the Project Team with scoping, pre-starts, progress, and handovers into business as usual.
Ensure best practice is shared and consistency is applied across the NTL portfolio.


About you:



You’ll be an essential part of the property management world. Your capacity to handle asset management duties with efficiency and attention to detail is driven by a collaborative attitude that enables you to support at every level. This support extends beyond basic assistance, promoting operational efficiency and a smooth property function through your excellent administrative and communication skills.



We’re also looking for the following:

Experienced multisite Facilities Manager with proven years of experience.
Strong analytical skills with hands-on asset management experience.
Experience/knowledge of ISO55001 asset management systems.
Strong personal organisational skills, managing a diverse and demanding workload.
Excellent communication skills, both verbal and written.
IT literate, able to use Microsoft Excel and other MS Office applications.
Committed and ambitious manager with strong leadership and commercial awareness.
Join us and be part of an organisation committed to making a difference. Apply now to embark on a fulfilling career journey with Northern.





Our Benefits:



Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Agile working for non-train crew - many of our roles can now be based at both home and the office, which is great if you are looking for flexibility.
Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 1 year with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

Proud member of the Disability Confident employer scheme

Location: Leeds/ York/ Manchester

Is delivering high-quality financial impact on project accounting ‘your thing’?



If this sounds like you, we’re excited to invite you to join our team as a Project Accountant at our Manchester office.



As a Project Accountant, you will be at the core of managing and reporting on project costs and capital expenditures. This role is vital to ensuring the accurate financial monitoring and reporting of our projects, with a significant focus on enhancing our systems and processes around project accounting. You’ll be working closely with the Projects team, Finance Business Partners, and other key stakeholders to provide timely, accurate financial insights that support informed business decisions.



Your role will involve not just monitoring and reporting but also driving improvements in control and efficiency. You'll be responsible for identifying and mitigating financial risks, ensuring robust accounting records, and supporting the annual audit process.



In this position, you will also take the lead in coaching non-finance personnel on the financial aspects of their projects, fostering a culture of ownership and accountability for capital investments across the business. If you’re driven by the opportunity to improve financial processes and deliver high-quality project accounting, we’d love to hear from you.





Key responsibilities:



As a Project Accountant, your day-to-day responsibilities will include:

Owning the accounting for project expenditure, ensuring costs are accurately captured, allocated, and tracked against available funding.
Supporting Project Managers from a finance perspective to ensure projects are completed on time and within budget.
Delivering a capitalisation process in line with accounting policies and enhancing the fixed asset register for verification and audit purposes.
Producing timely periodic reports tailored to the needs of key stakeholders.
Preparing year-end audit and tax pack schedules, ensuring all documentation is accurate and in place.
Acting as a key point of contact for the Finance Director, senior management, and external stakeholders on project and CAPEX accounting.
Coaching non-finance personnel on financial documentation requirements and processes related to 3rd party projects and CAPEX.
Driving the ownership of capital investment within the business, influencing behaviours, and ensuring accurate forecasting of capital spend.
Delivering robust cash flow forecasts to the Financial Control team for effective cash management.
Monitoring the invoicing of funding to ensure timely support for working capital requirements.
Ensuring accurate asset depreciation accounting and forecasting, working closely with the business to ensure projects are capitalised at the right time.
Continuously exploring ways to improve financial processes, policies, and relationships within the business.


About you:



You are a qualified ACA/CIMA/ACCA accountant with a strong grasp of current accounting practices. You excel in providing accurate and timely financial information and have the ability to work independently, managing both your workload and that of your team. Your expertise in IT systems, especially Microsoft Excel (and preferably SAP), combined with your excellent communication and organisational skills, will be crucial to your success in this role.



We’re also looking for the following:

Proven experience in project accounting, including managing and reporting on project costs.
Strong knowledge of capital expenditure processes and accounting standards.
Experience in delivering robust financial reports and forecasts.
Ability to work to tight deadlines and manage multiple priorities effectively.
Excellent interpersonal skills, with the ability to communicate complex financial information to non-finance stakeholders.
Experience with SAP or similar ERP systems ideally.
Previous experience in a similar role within a large organisation is desirable.
A background in coaching or mentoring non-finance staff would be advantageous.
Come and be part of a finance team that is committed to excellence in project accounting and driving improvements across the business. Apply today!





Our Benefits:



Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Agile working for non-train crew - many of our roles can now be based at both home and the office, which is great if you are looking for flexibility.
Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 1 year with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

Proud member of the Disability Confident employer scheme

Is being the driving force behind excellence 'Your Thing'?




We are now recruiting for a West End Console (Signaller) to join our team at our Neville Hill Train Care Depot. In this vital role, you'll ensure that all train movements within the depot are controlled, authorised, and most importantly, safe. Your efforts will help us achieve set targets and deadlines, contributing to building a railway the North can be proud of.



Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.




We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.




We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.




Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.




Ready to make them yours? Join us on this journey.




About the role:




As a West End Console (Signaller) within our Neville Hill TrainCare Centre (TCC), you’ll regulate the movements of trains on our TCC, by operating the operational control panel in accordance with Rules and Regulations. You’ll ensure the safe and efficient movement, train marshalling & servicing of units and vehicles. You'll be in communication with the relevant teams to coordinate plans and to deal with problems, ensuring the safety of all staff working on the TCC.



You’ll report into the Operations Manager and communicate with relevant stakeholders, including Network Rail's York ROC, TCC staff and mainline train crew, ensuring your communicating effectively with various levels of colleagues.



You’ll report and log faults, messages, and contingencies, and communicate these to the leadership team at Neville Hill. Recording the numbers, sets, and times of arriving and departing stock, and communicate any delays and impacts to the leadership team and the wider business. Ensuring the team work to prescribed standards and business requirements, carrying out work efficiently, safely and economically within safety standards and procedures.



Key responsibilities:




This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:

Operating yard power points in cases of failure or emergency, and manage route setting within the depot
Authorising train movements, including arrivals and departures of mainline stock, in a safe, timely, and effective manner
Arranging and control the protection of local work areas to ensure the safety of colleagues and facilities
Liaising with train crews to direct them to their departing trains and interacting with Train Crew Resource Centres if crews do not arrive
Relaying critical communications to service drivers and contractors.

About you:



Successful candidates will need to be responsible and highly motivated individuals that are able to work off your own initiative and adapt to daily changes, when necessary. You’ll need to be committed to providing excellent service through efficiency, high standards and most of all, safety.



If you fancy doing your thing at Northern, you will need to be able to work as a team and excellent concentration and organisation skills are essential. What’s important is an ability to communicate clearly and to work safely, effectively, and efficiently with colleagues and managers.



You will be an excellent organiser and encourage the highest standards of safety and continuous improvement in our safety standards and practices.



We’re also looking for the following:

Ability to work on your own initiative
Awareness of COSHH and basic Health & Safety is desirable, although training will be provided in the necessary safety procedures
Ability to operate and understand TOPS (Total Operations Processing System) or willing to learn.
A natural pride in your work and an eye for detail
A high level of organisational skills and how to prioritise tasks
Willingness to successfully complete further competency training as required
Don’t forget that our selection process includes safety critical medical assessments that cover general health, vision, hearing, colour vision and drugs and alcohol testing. And because you’ll need to work a range of shifts, from mornings, nights, weekends and Bank Holidays, it’s vital that you’re flexible and that you live within 60 minutes’ drive of our Leeds depot.




Our Benefits:




Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependants, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.

Proud member of the Disability Confident employer scheme

Is excellent communication ‘Your Thing’?



We are looking for someone with engineering and people management experience to join our Engineering team at Heaton TrainCare Centre, in the North East.



Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.



We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.



We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.



Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.



Ready to make them yours? Join us on this journey.



About the role:



Join us as a Shift Production Manager and you’ll use your engineering experience and people management expertise to lead, manage and motivate a number of Production and Movement teams at both our TrainCare Centres and Outstations.



Day to day you will be working closely with other Production and Planning Managers at our TrainCare Centres to create and deliver a robust, efficient, and detailed production plan for the fleet allocated to your depot. You’ll make sure it’s closely aligned to other regional plans and workloads, while also ensuring we meet our safety and environmental, performance, people, profit, and customer targets.



If this sounds like your thing, we’d love to hear from you.



Key responsibilities:



This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:



Leading the TrainCare Centre teams on a shift basis to maintain standards and frequencies of scheduled servicing, maintenance and cleaning of Traction and Rolling stock allocated to the TrainCare Centre to repair all defects.
Ensuring technical and safety standards are adhered to on all traction and rolling stock at the TrainCare Centre and that all colleagues are aware of the standards.
Ensuring that all statutory requirements are met with respect to health, safety, and environmental obligations.
Liaising with third party customers to ensure the depot delivers any contractual obligations and you’ll manage any day to day relationships with the TrainCare Centres customers. Working to actively encourage staff to suggest production improvements.
You’ll be working with a fun, enthusiastic team of professionals, who will support you in developing your career and skills.
About you:



You will need to have experience in a similar leadership role, preferably in an engineering and production management role (but not vital), You’ll also need to have excellent communication, teamwork and leadership skills with some experience of people management because this is such a varied and important role.



We’re also looking for the following:

Engineering qualifications to HNC/HND standard or equivalent.
Safety qualification or working towards
Experience of safety, quality and technical product audits and audit techniques.


Our Benefits:



Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.
Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.

Proud member of the Disability Confident employer scheme

We are looking for an enthusiastic and highly skilled Qualified Train Conductor to join Northern.



Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.



We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.



We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.



Make a difference. Make it last. Make it easy. Make it happen. Make it yours. These are our values.



Ready to make them yours? Join us on this journey.



About the role:




As a Qualified Train Conductor, one of your main areas of focus will be on delivery exceptional customer service – interacting with a diverse range of passengers and making a positive impact on their journey. You'll collaborate with Train Drivers, Duty Control, Station Dispatch and Control colleagues, as you operate the train doors, assist passengers with their travel needs, prioritise their safety and ensure their comfort throughout the journey. You’ll be integral in creating a memorable rail experience.



If this sounds like your thing, we’d love to hear from you.



Key responsibilities:




As a Train Conductor, you can expect a role where every day might look the same but the people you meet and the challenges you face will constantly differ. Here’s a snippet of what duties and activities you might encounter on a daily basis:

Train Operations: Coordinating with Train Drivers and other Operational Teams to ensure smooth train operations – Following schedules, monitor signalling systems, and communicate with Control to maintain adherence to timetables.
Passenger Assistance: Assist passengers with boarding and exiting trains, check tickets, providing travel information, and ensure a comfortable and safe journey. You’ll support passenger inquiries, offer assistance to vulnerable passengers, and maintain a welcoming atmosphere on board.
Safety and Security: You’ll enforce safety regulations, adhere to safety critical door procedures, conduct safety inspections, and respond to emergencies or incidents promptly. You’ll be trained in emergency procedures and act as leaders in evacuations or other critical situations.
Fare Collection and Revenue Protection: Collect fares, validate tickets, and ensure proper fare payment from passengers. You’ll also monitor for ticket irregularities and address instances of fare evasion or unauthorised travel.
Communication and Coordination: Maintain communication with Station Dispatch, Train Drivers, Dispatchers, and other crew members to ensure seamless coordination throughout the journey. You’ll provide updates on delays or disruptions and relay important information to passengers.
Record-Keeping: Maintain accurate records of passenger counts, ticket sales, incidents, and other relevant information. These records help track operational performance and provide data for analysis and planning.
Customer Service: Be responsible for delivering exceptional customer service – interact with passengers in a courteous and professional manner, address complaints or concerns, and strive to create a positive and enjoyable travel experience.
About you:



You’ll have a genuine interest in people and be able to demonstrate effective communication, as well as showing empathy and patience towards others. You also be self-disciplined and able to work within rules and regulations. As well as having excellent time management skills, ensuring you turn up for work on time, so your train departs as scheduled. Not forgetting your willingness to learn new skills and gain knowledge consistently throughout your career.




The role is safety critical, so there are some essential requirements for you to meet:

You must have current and continuous competence as a Train Conductor.
Currently live within 45 minute car journey from the station you work from.*
Be at least 18 years of age at the time of application
Pass the RIS3452 Train Worker medical assessment, including drugs and alcohol screening.
Not have defective colour vision
Commit to working early, late and weekend shifts – without relying on public transport.
*We can only consider applications from candidates who currently live within 45 minute commute time of the depot being applied for.



Our Benefits:




Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

Proud member of the Disability Confident employer scheme

Is cash handling and numeracy ‘Your Thing’?




We are looking for a Pay Train Lobby Assistant to work in our busy Pay Train Lobby in Leeds. You'll work closely with our Conductors, providing them with ticket machines ahead of their shifts.




Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.




We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.




We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.




Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.




Ready to make them yours? Join us on this journey.




About the role:




As well as issuing ticket machines, you'll also be responsible for distributing floats and proactively dealing with returned machines and cash taken at the end of a Conductor's shift. You will also ensure that any faults with the ticket machines are reported, and also dealing with any surplus and losses that occur during your shift.



You will be joining an active team and become a major player, contributing to the team's success.



If this sounds like your thing, we'd love to hear from you.




About you:



We are looking for candidates who are able to work well in a team, have a great attention to detail as well as being conscientious and hard working.



To excel in this role, you should also be able to demonstrate the following:

Excellent numeracy skills
Basic computer skills
The ability to work shift patterns including evening, nights and weekend work
Our Benefits:




Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:

Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependants, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.
Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

Proud member of the Disability Confident employer scheme