Knowledge, Training and Experience Responsibility for ensuring all correspondence is accurately and appropriately presented using.....
Knowledge, Training and Experience Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team. To be highly skilled and experienced in the full range of secretarial work practices, software programmes and specialised functional terms. To be highly proficient and expert in care notes, advising and guiding others in team, supporting new users and instructing them as necessary. To use proficient internet skills to access, search and retrieve data relevant to team. Framework Factors To use touch typing, audio and shorthand skills as necessary in daily work To use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis To update skills as necessary and attend mandatory training To use a range of communication skills to develop effective relationships with managers, teams and colleagues; facilitating effective and timely communication. To exchange confidential, sensitive information with staff, service users and carers, in person or on the telephone. The unpredictability of service users means that persuasive, re-assuring, empathic, counselling skills are required at all times Communication and relationships To use developed communication skills with service users who may have difficulty understanding, and at times to give disappointing information to service users e.g. cancelling appointments To be experienced with a range of communication methods including telephone, fax, e-mail and scanner. To provide cover for reception, as required. Analytical andjudgmental The post holder will use their own judgement to find solutions to staff requests/needs through the use of analytical and problems solving skills. Planning and Organisation To manage and organise own time and work efficiently and adhere to deadlines to enable the smooth running of the department To report and ensure equipment and environment faults are dealt with by relevant persons To update filing systems. To arrange meetings, compile agendas and take formal minutes To deal with all service user enquiries, exercising initiative with regard to necessary action, using sensitivity and tact. Ensuring all messages are relayed as quickly as possible to Managers and their teams To set up meetings, send out invitation letters, book room and take notes, as required.
