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This band 8a role will be responsible for the oversight of the Medicines Management Team (MMT) in UHS and direct line management of specialist pharmacy technicians, as well as those working in cross-sector posts. This team has been well-established for many years and supports the clinical pharmacy service to over 1400 patients. Continuous improvement and adaptation is a way of life in UHS, and you will be key to identifying and implementing these changes with your team, for the benefit of both patients and staff. The attached team structure provides more detail. - Lead the pharmacy service in Medicines Management and support the development of a Pharmacy departmental strategy in accordance with service agreements and key performance indicators to support UHS and collaborative working partners objectives. - Line manage members of the Medicines Management team and provide leadership on recruitment, sickness, disciplinary, appraisal and career development. - Responsible for long term planning and development of the Medicines Management service, linked to stakeholders expected growth to ensure the service can meet the UHS and external demands. - Autonomously manage the budget for the Medicines Management service. - Responsible for negotiating external contracts and Service Level Agreements (SLAs) with local healthcare providers (ICB/ICS, local NHS Trusts and PCN etc) in collaboration with clinical pharmacy services. - Monitor and analyse Medicines Management service workload and performance of service, and identify ways to ensure service resilience. We currently work Monday to Friday, with hours ranging from 8am to 7pm with a commitment to a late night once a week, a weekend commitment on 1 in 6 basis, and one bank holiday per year. (These working hours are subject to change in line with needs of the patients).

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Team Leadership Under supervision by the Associate Director Patient Care and Communities, create a self-coaching team environment oriented to trust, open communication, creative thinking, and cohesive team work. Provide the team with a vision around how their objectives link to the Hospice strategy. Motivate and inspire team members. Coach people in order to help them: Develop new skills and recognise and use their and each others talents. Help them generate their own solutions to the problems they face Develop and maintain good relationships, Act early and be proactive, competent and confident in managing conflict. Overcome barriers and try new things in a safe and supportive environment. Motivate, support and mentor each other as team colleagues Facilitate problem solving and collaboration Ensure discussions and decisions lead to an outcome Be creative, courageous and focused on constant improvement Facilitate problem solving and collaboration Ensure discussions and decisions lead to an outcome Be creative, courageous and focused on constant improvement Communicate effectively with colleagues, patients, relatives and carers, using specialist advanced communication skills and restorative conversations Influence practice and policy through the establishment of partnerships and networks with colleagues Promote harmonious relationships within the inter-professional team, supporting the vision and values of the HospiceMaintain effective and responsive external partnership working with health and social care colleagues such as Community Teams and Acute Trusts. Ensure integration of the various multi-disciplinary professions, particularly in relation to processes Assure that the team members have the necessary education and training to effectively participate on the team. Recognise and celebrate team and team member accomplishments and exceptional performance Monitor the performance and promote the development of the team, providing regular supervision and development conversations, observing their practice and coaching them to develop new skills. Manage and monitor the proper and effective use of the financial and other resources available to your service. Actively and regularly engage your team in how they can help achieve the strategic aims of the Hospice. Support people to achieve their development outcomes. To deputise for the Associate Director Patient Care and Communities, supporting the strategic delivery of all services pertaining to the community. To submit statistics and activity reports as required. To liaise frequently with the members of the team to ensure that patients on the caseload are reviewed and supported according to the caseload management guidelines. To support the Associate Director Patient Care and Communities to implement the Princess Alice Hospice Clinical Strategy and Service Plan. To receive and disseminate information through chairing locality team meetings and attendance at other relevant meetings. Supports the delivery of activity by clinical volunteers who work with the Community team ensuring integration and support needs are met. Participates in the recruitment, selection and retention of staff, to ensure that adequate staffing levels and skill mix are maintained, and that staff receive appropriate induction and personal development plans. Supports multi-professional caseload management for all patients, ensuring that all necessary information on patients is available as appropriate. Under supervision and leadership by the Associate Director Patient Care and Communities contribute to the Hospice Governance arrangements and apply Clinical Governance and Risk Management standards ensuring that policies and guidelines are available and adhered to. Clinical Participates and takes a lead role in multi professional team meetings to provide informed specialist practitioner opinion and care management options. Will spend a minimum of 60% of the working week in direct contact with patients and families Promotes and supports the team to deliver a seamless package of care, including liaison with external agencies, to enable patients to be managed in their preferred place of care Works alongside the Nurse Consultant develop advanced practice within the team, developing a team that is responsive and skilled in physical assessment and non -medical prescribing, ensuring that any advice given is within the scope of practice Under the supervision of the Associate Director Patient Care and Communities and the Nurse Consultant develop clinical leadership for the Hospice at Home Team throughout the patient pathway from referral, triage, advance care planning to preferred place of care and death at the end of life. To participate in cover and the 24 hour on-call rota as appropriate, that covers the Princess Alice Hospice catchment area. Educational Keeps abreast of current developments in Specialist Palliative Care and End of Life Care, and the implications they may have to clinical practice. Acts as a role model and mentor, providing informal education and support to colleagues in their provision of care. Promotes a learning environment for students, other clinical placements and visitors to the Team specifically and the Hospice generally. Participates in the development and delivery of formal educational programs internally and with external clinical and academic partners. Participates and leads as appropriate in developing and auditing nursing specific and multi professional standards. Participates in and supports nursing specific and collaborative clinical research, and leads in the development of evidence based practice. Professional: Ensures own Professional registration is valid and current and adheres to own code and scope of professional practice. Ensures that a professional portfolio is kept and updated in accordance with revalidation as appropriate Ensures that personal knowledge and skills meet the requirements of the post and that they are in line with current practice. Acts as an ambassador for the Hospice at all times, including representing the Hospice in fundraising and public relations activities as requested. Other responsibilities To undertake any other such duties or general tasks and hours of work as may reasonably be required and to work in other locations within the hospice organisation. A job description is not a rigid or inflexible document but acts to provide guidelines to the duties expected while in post. This job description will be reviewed and amended in the light of changing professional demands

The post holders will be required to work collaboratively with internal and external stakeholders, provide advice, expertise and specialist interpretation of contractual arrangements and related policies to meet relevant objectives. The acute and IS portfolio requires the post holder to have excellent analytical skills and an understanding of the NHS national tariff system enabling them to interpret and present regular statistical reports and information to various forums. The urgent and emergency care and non-healthcare portfolio requires the post holder to have excellent planning and leadership skills, as the job will involve ensuring that both healthcare and non-healthcare contracts are well-managed and adhere to set regulations. A keen attention to detail and being able to manage staff working to numerous, differing deadlines will be advantageous. Specialist knowledge of NHS contracting processes as well as procurement and provider selection processes are a key requirement of both roles.

Team Leadership: Lead and manage a team of administrative coordinators who are responsible for the supervision of identified teams across the Trust. You will provide clear expectations, provide direction, and motivate the coordinators to achieve personal and organisational goals. You will play a vital role in identifying areas of service improvements and resource efficiencies whilst fostering a culture of collaboration, respect, and open communication. Collaboration: Work closely with the Administration Support Service Manager, service manager and heads of operations to understand and support their administrative requirements. Enabling our administrative teams to work together to combine their skills, knowledge, and resources to achieve shared goals driving improved outcomes fostering a better sense of teamwork. Disciplinary Processes: Provide first-line disciplinary processes, ensuring that they are conducted according to established policies and regulations. Sickness Reviews: Oversee sickness reviews and provide first line escalation ensuring that they are conducted fairly and in compliance with organisational policies. Process Monitoring: Reporting to the Administration Support Service Manager on service progress you will use the following to monitor administrative progress: the provision of clear objectives, identification of KPIs ensuing they align with the shared objectives, consistent monitoring to identify trends, patterns and any adjustments required whilst ensuring adherence to governance and compliance with agreed standards. Policy Adherence: With guidance from the Administration Support Service Manager to ensure that Trust policies and procedures are followed by administrative teams and coordinators. This will promote consistency and fairness, legal and regulatory compliance, risk management, efficiency and productivity, continuity and scalability, reputation and trust, accountability and transparency and the wellbeing and moral of employees. Continuous Improvement: Identify areas for process improvement and with guidance and direction from the Administration Support Service Manager to implement changes which will identify inefficiencies, enhance efficiency and productivity, engage individuals and teams at all levels, fostering a culture of innovation. Training and Development: Facilitate training and development opportunities for the team coordinators to enhance their skills and capabilities. This will enhance teams skills, knowledge and capabilities, allowing staff to feel valued and supported, leading to improved retention of staff. Reporting: Prepare and present regular reports to the Administration Support Service Manager and relevant stakeholders. These reports should include information on administrative activities, performance, and adherence to governance. They should provide valuable insights into the work being completed by administrative teams while promoting transparency, and accountability ensuring compliance with any legal requirements.

To see a detailed job description and the main role responsibilities please see attached Job Description & Person Specification.

Please see job description text above, and you are required to download a copy of the full job description attached.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

JOB TITLE: Practice Manager Hours: FULL TIME Main responsibilities: Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Functional management of all clinical and administrative staff To manage reception and doctors rota To manage and prioritize own workload Managing contracts for services i.e. cleaning, gardening, window cleaning etc. Leading change and continuous improvement initiatives Ensuring the team reach QOF targets (supported by the nursing and administrative leads) Ensuring compliance with legislation and dealing with disciplinary issues accordingly The management of the premises, including health and safety aspects such as risk assessments and mandatory training Human Resources Managing the recruitment process for the practice: induction, training and review of reception, administration staff including paperwork Establishing, reviewing and regularly updating Job Descriptions and Person Specifications Organise staff training on all aspects of general practice as required Authorise and monitor all staff absence, including holiday, sickness and other leave ensuring there is adequate cover for staff rota Provide support to all staff, effectively addressing their queries, problems and requests, both formal and informal Overseeing staff workload on a daily basis, organising and allocating work as required. Ensure staff awareness of confidentiality including Data protection and Caldicott guardian Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Administration and Operation Ensure policies and procedures are followed and that all administrative systems are in place and running smoothly Ensuring that the building complies with all Health & Safety aspects of legislation and best practice IT Systems Overseeing IT implementation and use providing any relevant training Ensure System Security and Data protection procedures are adhered to Liaise with IT support department to resolve other hardware and software issues Practice Finance Manage practice budgets and minimize expenditure without impacting on quality. Maintaining an effective liaison with the practice accountant and ensuring figures are presented and submitted in a timely fashion Liaising with the ICB regarding queries with payments relating to the contract Collating invoices ready for payment Other dutiesTo be the first line of contact for patients with respect to any complaints and to take appropriate action as agreed in the Practice complaints procedure with the support of the Partners Managing seasonal Influenza campaignTo ensure regular checks are carried out on the fire alarm system Coordinating the practice diary, ensuring meetings are scheduled appropriately Liaising at external meetings as required Marketing the practice appropriately Managing the Patient Participation Group Maintaining the practice and NHS choices websites Contribution to the Implementation of Services: The post-holder will Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit and meetings where appropriate

To carry responsibility for developing policy and procedurein the area the job holder is currently working on at a point in time, including briefings, commissioning, business or resources. Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLAs) which may impact within Department or Directorate. Champion equality, diversity and inclusion (EDI) and ensure that activities take account of EDI requirements. The post holder will be required to communicate and provide highly complex information to a wide range of internal and external stakeholders. Commit to working and engaging constructively with internal and external stakeholders on a range of contentious issues. To operate in a highly political and sensitive environment. Assist with public relations and marketing activities.

Key tasks include: Developing and implementing plans and actions that will improve the cancer journey for the population of BNSSG. Establishing a steering group to guide work and priorities. Mapping and scoping existing support services to identify good practice, gaps and areas for improvement. Strengthening existing relationships across ICS partner organisations. Developing supportive, proactive Networks and facilitating stakeholder engagement. Working with primary care to develop of the role of the Cancer Care Coordinator, which will support the navigation of opportunities and support to ensure that patients receive seamless delivery of care throughout their cancer journey in primary care. Improving the cancer journey for the population of BNSSG. Strengthening existing relationships across ICS partner organisations. Developing supportive, proactive Networks and facilitate stakeholder engagement. Establishing a steering group to guide work and priorities. Mapping and scoping existing support services to identify good practice, gaps and areas for improvement. Working with primary care to develop the role of the Cancer Care Coordinator, which will support the navigation of opportunities and support to ensure that patients receive seamless delivery of care throughout their cancer journey in primary care. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Directorate and the Organisation.

See Job Description for further details. Recruitment selection processes are based on competence (see Person specification) and values. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50(standard) or £55.50(enhanced), this cost will be deducted from your salary over the first three months of employment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Team Manager- Whitehaven We are delighted to be launching a new service with local delivery partners to support individuals across Whitehaven and Copeland. The 24/7 Community Mental Health Support Hub will allow us to transform the way mental health care is provided locally, by bringing together specialist health, social care and community services in the heart of Whitehaven in West Cumbria. This recruitment process is a joint venture between Homegroup and Everyturn; as part of a wider partnership project for the development of the 24/7 Community Mental Health Hub in Whitehaven. We are looking for a Team Manager to join this amazing new service which is due to launch January 2025. We are looking for a resilient, compassionate individual to manage a team of Seniors and Case Workers working across our new Safe Haven and Crisis Support Team. Please note that due to the nature of this role, it is essential that you live locally to Whitehaven and are able to travel across Copeland. About the role As a Team Manager, you will Manage the Whitehaven Safe Haven/ Crisis Support Team, including providing day to day support and leadership to the Team, managing the resources, support networks and public relations within and relating to the service. You will take a lead role in collaborating with services to ensure the assessment processes operated result in safe service delivery and appropriate escalation where required. You will work with other providers to ensure that the role of the team is clearly understood within the mental health system and the team have awareness of other providers so referrals that do not meet the service criteria are introduced toother services and vice versa. Key Responsibilities Manage the team of up to 9 staff (Case Workers/Senior Case Workers) to deliver a service in line with commissioned contracts and relevant quality standards, to meet SLAs and KPIs. Build, develop and maintain relationships with statutory and voluntary services, both mainstream and specialist, as a means of promoting work, education and leisure opportunities for people when entering the service to support and further develop the existing services. Manage the service to ensure good support and nonclinical supervision systems are in place and adhered to, in order to meet the needs of the service. Maintain and establish (new and existing) pathways between statutory and VCSE services, to support the client journey. Provide quarterly reports for the commissioners to provide the necessary collation and analysis of data to support performance monitoring and KPIs in order to enhance the services and meet contractual requirements. Coordinate with the Service Manager to ensure robust risk, personal safety and information sharing processes are in place and adhered to by the staff team to provide safe and high quality care. Undertake any reasonable duties/responsibilities to meet the needs of the organisation. About you Significant experience of managing a team including associated HR process Significant experience working in a health or social care setting Significant experience of working with people that have either severe mental illness or complex health condition Significant experience of working to set targets / KPIs for commissioned or statutory services Significant experience of using information to create data driven decision making Significant experience of improving services to meet client needs Significant experience of managing risk Significant experience of working within health, social care or VCSE systems Understanding of challenges and barriers in accessing services Detailed understanding of safeguarding procedures Understanding of risk management in a crisis service Understanding of recovery in the context of mental health Understanding of the effects of stigma and discrimination What we offer in return We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits: 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day Enhanced pension Wagestream-ability torelease earnings, giving youinstant access to your pay Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card Enhanced life assurance scheme, payment being three times your annual salary Plus, many more great benefits on offer Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.