Total 23 job vacancies by Mount Faber Leisure Group Pte. Ltd.

Key Responsibilities:

• Support the Outlet Manager in overseeing the daily operations of the F&B outlet.
• Assist in managing and leading the team, including recruitment, training, and staff development.
• Ensure exceptional guest service by maintaining high standards of service quality and guest satisfaction.
• Monitor staff performance and provide coaching or disciplinary actions when needed.
• Manage inventory, control costs, and minimize wastage while ensuring adequate stock levels.
• Collaborate with the kitchen and bar teams to ensure smooth coordination and service flow.
• Handle guest feedback and complaints, resolving issues promptly and professionally.
• Assist in developing and implementing promotional strategies to increase sales and revenue.
• Ensure compliance with health, safety, and hygiene standards, conducting regular checks.
• Assist in preparing reports, including sales, staffing, and financial performance.
• Supervise staff scheduling and manage shift rosters to ensure appropriate coverage.
• Oversee cash handling and ensure adherence to financial procedures.
• Ensure compliance with company policies, procedures, and SOPs.

Job Requirements:

• Degree or Diploma in a relevant field.
• Minimum of 5 years of experience in a similar role, including inventory management and scheduling / timesheet management.
• Valid Food Hygiene Certificate (Level 1).
• Wine certification preferred.
• Team player with excellent communication skills.
• Strong attention to detail and demonstrated leadership skills.

As a Senior Executive, Technical Operations, the candidate is responsible to lead the team to ensure safe operation and maintenance of the rides/attractions and compliance with related Standing Instructions.

Main Responsibilities:

• To perform duties of Duty Superintendent and carry-out day to day maintenance and operations of all MFL's rides/attractions.
• To execute all routine maintenance jobs, maintain all proper records, checklists are ticked according to what has been checked. (Daily, weekly, monthly, yearly etc.)
• Ensure correct performance of the regular inspection and maintenance works by the maintenance crew. Correct remedying of defects, detected during inspection and maintenance works.
• Overhaul, periodic servicing check, record and logs.
• Ensure the instruction, training and equipment of the technical staff in such way that they can perform the tasks assigned.
• Always look out for any abnormal sound, defect or malfunctioning, and report it to Superior for immediate rectification.
• Fault / Defect rectification – immediate attention to any fault / defect and identify root cause.
• In-charge to respective scope e.g. Mechanical, Electrical, Hydraulics, Overhaul etc. and be responsible for all matters under his care.
• Provide instruction, training and equipment for ropeway staff to ensure that they can perform the tasks assigned.
• Adherence to the safety regulations and the safe operation of the installation.
• Advise respective stations in abnormal operation situations and to arrange assistance from other staff to deal with serious breakdowns, to attend any emergency as required in the Contingency Plan, and to coordinate the evacuation of contingency procedures in emergency.
• Identify the risks, having safe work procedures and implement risk control measures.
• To achieve cost saving methods by assisting to get the appropriate vendor for the work required, and to raise Purchase Order in Oracle System)
• Ensure compliance with related Standing Instructions and Contingency Plan.
• Any other matters required by HOU and HOD.

Requirements for the role:

• Diploma or Degree in any Technical field or Operations experience, preferably in Electrical Engineering.
• At least 2 to 3 years of relevant experience is preferred.
• Previous experience in the attractions industry, along with qualifications or expertise in Workplace Safety and Health and Work at height, would be beneficial.
• Must have good analytical, problem solving, customer service attitude and organizational abilities.
• Work in rotating shifts, as assigned by supervisors.
• Certification in Workplace Safety and Health is preferred.

Administration / Support Functions

• To manage and update the F&B ERP Inventory System (F&B System Admin)

F&B Procurement, Contracts & Supplier Management

• To conduct Annual Vendor Assessments following the company’s policies and procedures on vendor assessments
• To raise purchase orders in ERP system for OPEX-related purchases, such as term contract releases and ad-hoc expenses
• To perform PO/BR/BPA housekeeping in ERP system on a periodic basis

Receiving Functions

• To ensure that goods received are of the quality and quantity ordered in accordance with the purchase order
• To inform the F&B Operations and follow agreed procedures in the case of damage of any item upon receiving
• To perform GRN in the F&B purchasing & inventory system and accurately capture the purchase in terms of quality and price
• To perform necessary stock adjustments in the F&B purchasing & inventory system to reflect the goods returns/credit notes by suppliers.
• To assist in receiving of linen items from laundry service provider

Audit & Compliance

• To ensure stock counts are submitted duly-signed by relevant parties
• To ensure proper documentation are provided when creating new items/quotations/vendors
• F&B Voucher Custodian as part of control process

As a Senior Executive, Technical Operations, the candidate is responsible to lead the team to ensure safe operation and maintenance of the rides/attractions and compliance with related Standing Instructions.

Main Responsibilities:

• To perform duties of Duty Superintendent and carry-out day to day maintenance and operations of all MFL's rides/attractions.
• To execute all routine maintenance jobs, maintain all proper records, checklists are ticked according to what has been checked. (Daily, weekly, monthly, yearly etc.)
• Ensure correct performance of the regular inspection and maintenance works by the maintenance crew. Correct remedying of defects, detected during inspection and maintenance works.
• Overhaul, periodic servicing check, record and logs.
• Ensure the instruction, training and equipment of the technical staff in such way that they can perform the tasks assigned.
• Always look out for any abnormal sound, defect or malfunctioning, and report it to Superior for immediate rectification.
• Fault / Defect rectification – immediate attention to any fault / defect and identify root cause.
• In-charge to respective scope e.g. Mechanical, Electrical, Hydraulics, Overhaul etc. and be responsible for all matters under his care.
• Provide instruction, training and equipment for ropeway staff to ensure that they can perform the tasks assigned.
• Adherence to the safety regulations and the safe operation of the installation.
• Advise respective stations in abnormal operation situations and to arrange assistance from other staff to deal with serious breakdowns, to attend any emergency as required in the Contingency Plan, and to coordinate the evacuation of contingency procedures in emergency.
• Identify the risks, having safe work procedures and implement risk control measures.
• To achieve cost saving methods by assisting to get the appropriate vendor for the work required, and to raise Purchase Order in Oracle System)
• Ensure compliance with related Standing Instructions and Contingency Plan.
• Any other matters required by HOU and HOD.

Requirements for the role:

• Diploma or Degree in any Technical field or Operations experience, preferably in Electrical Engineering.
• At least 2 to 3 years of relevant experience is preferred.
• Previous experience in the attractions industry, along with qualifications or expertise in Workplace Safety and Health and Work at height, would be beneficial.
• Must have good analytical, problem solving, customer service attitude and organizational abilities.
• Work in rotating shifts, as assigned by supervisors.
• Certification in Workplace Safety and Health is preferred.

As an Operations Duty Manager, you will be part of a team that oversees the on-site operations across Mount Faber Leisure product offerings with the aim of (1) achieving a consistent delivery of exceptional experience to our guests and (2) enforcing a safe and secure work culture. You will lead as an interim incident manager and situation management during the first hour of a crisis situation.

You will be expected to respond to guest's needs, perform touchpoint engagement, and manage real-time incidents. You will also be required to perform situational assessments and put in place mitigating measures and deploy resources. The ideal candidate is able to effectively think on his/her feet and possess high energy levels.

You will be required to liaise with internal stakeholders, and our parent company, state agencies and outsourced security agencies.

Job Duties and Responsibilities

• Manage operational Resilience and Crisis Management. This includes:
• Acting as Interim Incident Manager (IM) during the ‘Golden Hour’ of a crisis situation
• Providing Command, Control & Coordination before arrival of MFLG Incident Management Team (IMT)
• Providing an interim crisis management response
• Making management-level situational assessments before escalation
• Facilitate and participate in all MFLG’s Resilience Exercises; and
• On-duty point-of-contact for SPF and SCDF
• Provide leadership presence in absence of Senior Management on weekends, public holidays and major events.
• Work with the Resilience Management and Security team to implement and execute operational plans.
• Ensure established operations and guest service standards are followed.
• Perform situational assessments and put in place mitigating measures and/or deploy resources onsite.
• Manage service-related incidents that have been escalated, and handle guests’ feedbacks and determine appropriate actions to ensure it meets or exceed guests’ expectations.
• Supervise and guide the Service Operations team in terms of daily operations and administrative duties, and monitor their work schedules.
• Conduct daily briefings and write incident reports with after action reviews.
• Manage and oversee the Incident Management System (IMS).
• Be part of the Workplace Safety Health & Security (WSHS) committee to promote and manage health and safety, emergency response and risk assessment protocols.
• Handle and oversee daily operations of the Operations Command Centre (OCC).
• Manage and work closely with outsourced Security vendor.
• Assist with any additional duties or projects as required.

Job Requirements

• Diploma or Degree in Hospitality Management, General Management or equivalent.
• At least 3 years' relevant experience in hospitality front office, crisis management or operations.
• Required to perform shift duties.
• 5 day work week including weekends and Public Holidays.
• Self-motivated with strong written and verbal communication skills.
• Strong people management skills.
• Candidate must possess Class 3 or 3A License.

Roles & Responsibilities

As an HR Executive within the Compensation & Benefits team, you will play a pivotal role in provision of top-tier HR services to the organization. You will have opportunities to partner key stakeholders and work collaboratively with BUs to influence and enhance the overall employee experience through various touchpoints in the employee lifecycle.

Job Responsibilities:

• Partner with BUs and vendors as the key liaison personnel to lead payroll process (monthly, annual and off-cycle) and other payment-related matters in order to achieve optimal HR service delivery
• Custodian of employee data to ensure data hygiene for HR analytics; of which you would work alongside Senior HR to provide insights and make recommendations to align HR programmes with business needs and analysis
• To-go personnel for all HRIS, audit and compliance related matters
• Facilitate and support the implementation of HR initiatives and engagement activities whenever necessary
• Provide assistance to Senior HR in any ad-hoc HR projects and admin duties to ensure timely delivery of HR services

Job Requirements:

• Min. 2 – 3 years of HR experience, with at least 1 year of payroll experience preferred
• Digitally-savvy with a strong command of Microsoft Excel and PowerPoint as part of effective system management
• Meticulous, detail-oriented and skilled in analytics and report collation
• Well-versed in the Employment Act and related local labour/employment-related legislations
• Open to experience and possess a keen interest in HR and passion for building a career in the field
• Confident with strong interpersonal and communication skills for effective stakeholder management and ability to present in front of an audience

• Improve on current SOPs by identifying loopholes and recommend risk aversion measures, conducting random checks on outlet’s compliance to SOP, and preparing audit reports.
• Support the F&B businesses which includes co-ordination with internal and external stakeholders, formulating project workplan and budget.
• Administer the POS system and other related systems.
• Partner with our different F&B business teams to develop a deep understanding of analytics needs and to define reporting, dashboarding, and data requirements.
• Any other duties as assigned by the Management Team.

Job Responsibilities:

• Assist the management with daily operational matters.
• Motivate team members and maintain a high level of team cohesiveness.
• Ensure staff adhere to company SOP.
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation, etc.
• Plan routine cleaning of the outlet.
• Maintain Food Hygiene and Safety Standards.
• Execution of maintenance schedule for equipment and perform routine inspections.
• Able to resolve any service disruptions or customer complaints.
• Able to demonstrate excellent communication and interpersonal skills.
• Responsible for the preparation work of outlet.\ opening and closing during operation hours.

Requirements:

• Team player with strong communication skills.
• Able to provide exceptional customer service.
• Adaptable individual with leadership skills.

Job Responsibilities:

• Hands-on preparation of all local dishes (Central Kitchen and Production for all Outlets) and ensure the highest standard of food quality is produced.
• Supervise kitchen staff for smooth kitchen operations and provide culinary guidance when necessary.
• Anticipate and assist to solve problems and make decisions at the managerial level.
• Manage and maintain food costs within budget and inventory's accuracy.
• Order raw materials for daily operational use.
• Monitor and minimize food wastage.
• Source for kitchen part-timers when required.
• Stand in to help other kitchen sections and F&B outlets.
• Ensure all food preparation and storage areas adhere to sanitation and hygiene regulations.
• Ensure Halal certification procedure is followed at all times (where required).
• Stay updated on industry trends and new ingredients to continuously improve menu items.
• Handle customer inquiries and special requests regarding menu items.

Requirements:

• Proven experience as a Local cuisine Chef, preferably in a high-volume restaurant or catering environment.
• In-depth knowledge of Local cuisine, spices, and cooking techniques.
• Leadership, communication, teamwork and attention to detail are important attributes.
• Able to work flexible hours, including evenings, weekends and holidays.

Job Description

• Develop and implement sustainability framework, strategies and priorities and establish goals in consultation with senior management and stakeholders
• Ensure sustainability polices, strategies and priorities align with Sentosa’s long-term sustainability plan of achieving carbon-neutral by 2030
• Work with various departments to incorporate sustainability practices and set conservation and environmental goals
• Keep up to date with trends and industry best practices in sustainability.
• Provide commercial and technical analysis for the implementation of sustainability projects
• Monitor and evaluate projects and processes to seek improvements in environmental impact regulation compliance
• Implement and monitor sustainability initiatives / projects across MFLG and conduct regular stakeholder engagement meeting to ensure objectives are met
• Develop and operationalize sustainability reporting, including creating dashboards, data collection, data analysis etc
• Manage and track corporate sustainability goals and metrics, analyze data and produce regular reports
• Responsible for sustainability reporting by providing relevant write-ups and data
• Seek and obtain 3rd party funding from public and private sector

Requirements

• Degree in the area of sustainability or environmental management / science or equivalent
• At least 3-5 years of relevant work experience relating to sustainability / environmental management
• Good knowledge of key sustainability standards and frameworks (e.g. GRI, UN SDG, TCFD)
• Proficient in comprehensive sustainability reporting in accordance with Global Reporting Initiatives (GRI) guidelines
• Good understanding of BCA Green Mark and PUB Water Efficiency Management Plan
• Certified Energy Manger, Green Mark Accredited Professional and/or Water Efficiency Manager will be an added advantage
• Knowledge with ISO14001 requirements and prior auditing experience will be an added advantage
• Hands-on and proactive attitude with focus on objectives and results
• Reliable and independent working attitude
• Strong analytics and project management skills to track progress and reporting across MFLG
• Excellent written, verbal communication and interpersonal skills

Digital Strategy and Planning:

• Contribute to the development and implementation of comprehensive digital marketing strategies aligned with the overall business objectives.
• Analyse market trends, competitor activities, and customer behaviour to identify opportunities for digital expansion.

Website Content Guardian:

• Project manager and content guardian of MFLG’s website to ensure accurate and updated information.
• Manage and work closely with the Digital Agency to grow MFLG’s social media presence with strong content strategies.
• Oversee development of a new brand website in 2024. To work closely with various stakeholders (e.g. system vendors, IT department, business units etc.) to ensure smooth operations.

Social Media Management:

• Social media management through content marketing & engagement waves to increase fan base and engagement rate on Facebook & Instagram accounts.

Seach Engine Optimisation (SEO)/Search Engine Marketing (SEM):

• Develop SEM always-on campaigns to drive more conversion to online sales.
• Tracking of ROI and lead generation to improve SEO traffic to MFLG website and online store.

Analytics and Reporting:

• Utilize analytics tools to track and measure the performance of digital marketing initiatives.
• Prepare regular reports on key metrics, providing insights and recommendations for improvement.
• Review of digital performance to continuously enhance MFLG’s brand visibility and fan-engagement.

Collaboration and Stakeholder Engagement:

• Work closely with cross-functional teams, including business units, sales, and operations, to ensure alignment and integration of digital marketing efforts with overall business goals.
• Collaborate with external agencies and vendors as needed.

Job Description:

We are seeking an experienced and dedicated Sous Chef specialised in authentic Indian cuisine to join our team. As a Sous Chef, your primary responsibility is to create and prepare authentic Indian dishes while upholding high standards of food quality and presentation. You will also take charge of managing the kitchen staff, overseeing food preparation processes, and ensuring strict compliance with health and safety regulations.

Responsibilities:

• Create and prepare authentic Indian dishes in adherence to traditional recipes and standards.
• Develop new menu items and specials, staying true to Indian culinary traditions.
• Manage kitchen staff, including training, scheduling, and supervision.
• Oversee food preparation processes to ensure consistent quality and freshness.
• Monitor and manage inventory levels, placing orders as necessary to maintain stock.
• Ensure strict compliance with health and safety regulations and sanitation standards.
• Collaborate with the management team to devise cost-effective menus and pricing strategies.
• Maintain a clean and organized kitchen environment, including equipment upkeep.
• Stay abreast of industry trends and new ingredients to enhance menu offerings.
• Handle customer inquiries and special requests related to menu items.
• Cross-deploy to F&B outlets for cost efficiency and operational needs.

Requirements:

• Proven experience as an Indian Chef, ideally in a high-volume Indian restaurant, catering or events setting.
• In-depth knowledge of Indian cuisine, spices, and cooking techniques.
• Strong leadership and management skills, motivating and supervising kitchen staff effectively.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment, managing multiple tasks concurrently.
• Attention to detail and a passion for delivering exceptional food and customer service.
• Flexibility to work varying hours, including evenings, weekends, and holidays.
• Formal culinary training or certification is a plus.
• Ability to collaborate with the managerial chef team for work plan.

Preferred Qualifications:

• Experience with menu development and cost control.
• Knowledge of regional Indian cuisines and their unique characteristics.
• Familiarity with kitchen equipment and utensils used in Indian cooking.

Job Responsibilities:

Catering Sales

To achieve sales targets and expand the business.

• Respond to sales enquiries and ensure conversion.
• Proactively sell Catering Products to new and existing clients.
• Proactive account management of existing clients to grow revenue.
• Work closely with the Banquet Operation Team and Kitchen Team for catering requirements to ensure consistently high standards.
• Manage special event requests and internal clients.
• Input and keep up to date the database of clients and prospective clients to maintain a reliable database.
• Management of client contracts and paperwork.
• Follow the invoicing process to ensure that payments are properly processed.

Outlet Event Sales

To achieve sales targets and expand the business.

• Respond to sales enquiries and ensure conversion.
• Proactively sell outlets venue to new and existing clients
• Meet clients onsite to view venues and negotiate agreements.
• Proactive account management of existing clients to grow revenue.
• Management of client contracts and paperwork.
• Follow the invoicing process to ensure that payments are properly processed.

Travel Agent Booking Reservation

To achieve sales targets.

• Respond to reservation email and made bookings on system and reply to confirm within one day.
• Work with Chef and Operations to maximize outlet capacity to achieve incremental sale.
• Work closely with the Kitchen and Outlet Operation team for travel agent requirements to ensure consistently high standards.

Administration and processing information

• Manages pipeline and records enquires system to ensure banquet operations is aware of upcoming bookings and prospective orders to manage manpower.
• Processes catering orders and banquet event orders.
• Ensure correct billing for events as per SOP.
• Input to and keep up to date the database of clients.
• Prepare weekly forecast of catering orders and communicate with the Banquet Operations team.
• Ensure data is maintained and able to be provided for management reports.
• Assist in developing catering menus and event sales packages.
• Ensure all billings are process on time for every confirmed event.

To work as part of a team

• Be a team player motivating peers and subordinates in support of department goals in sales and operations.
• To manage and develop interdepartmental relations while not compromising customer satisfaction, revenue, profitability, or associate morale of department.

Successful event coordination/delivery to consistently high standards

• Supervise event planning and delivery.
• Work closely with banquet operations for event and catering requirements to ensure consistently high standards.

Collaborate with other departments and operational staff to ensure a high quality of event delivery

• Ensure positive guest feedback is received.

Related administration

• Contribute to Business Operations department through collaborative discussions and related projects.

Corporate development

• Understanding and supporting the vision and mission of MFLG.

Requirements:

• Bachelor's degree or Diploma in Sales & Marketing, Hotel Management, Hospitality, or related field preferred hotel management experience.
• Experience in the field of catering and event services preferred.
• Must speak fluent English.
• Min. 3 years of experience with event sales, planning, and execution of mid to large-scale physical/hybrid events, including weddings, corporate and school events.
• Proactive, motivated, and self-driven in a fast-moving environment.
• Strong written and verbal communication skills.
• Strong interpersonal skills and able to engage in a friendly and professional manner with business partners and clients.
• Strong business agility and able to curate experiences by packaging events and relevant products together.
• Detail-oriented and disciplined about delivery.
• Ability to troubleshoot and resolve issues.
• Willingness to work on weekends or odd hours (will be compensated with off-in-lieu).
• Proficiency in Microsoft Word, Excel and PowerPoint.

Media Relations:

• Work closely with MFLG’s incumbent PR agency to gain positive media mentions, influence and establish interest in MFLG’s target segments to increase sales prospects and drive visitorship.
• Complement and amplify Sales & Marketing efforts to create a steady drumbeat of media coverage all year long.
• Host local and regional media and KOLs and establish strong relationships with them.
• Engage and coordinate with internal stakeholders to facilitate media tastings, interviews & familiarisation trips.
• Assist with any additional duties as required.

Content Development & Reporting:

• Curate, edit and maintain high quality content and assets for owned and earned channels to ensure consistent messaging. This includes press kit, factsheet, executive bios, speeches, FAQs, media gifts, and other PR collaterals.
• Create and curate content for company’s LinkedIn page.
• Assist in editing and submitting entries for industry awards.
• Assist in compiling, vetting, and analysing daily and monthly PR reports.

Corporate Communications:

• Internal & external stakeholder communications, including crafting and/or editing circulars and letters.
• Support in company’s ESG initiatives including community outreach and sustainability efforts.
• Support in entering industry awards, including drafting and editing award submissions.

Crisis Communications:

• Support in crisis communications, including preparing/editing FAQs and holding statements and participating in crisis management exercises.

• Improve on current SOPs by identifying loopholes and recommend risk aversion measures, conducting random checks on outlet’s compliance to SOP, and preparing audit reports.
• Support the F&B businesses which includes co-ordination with internal and external stakeholders, formulating project workplan and budget.
• Administer the POS system and other related systems.
• Improve on current SOPs by identifying loopholes and recommend risk aversion measures, conducting random checks on outlet’s compliance to SOP, and preparing audit reports.
• Partner with our different F&B business teams to develop a deep understanding of analytics needs and to define reporting, dashboarding, and data requirements.
• Any other duties as assigned by the Management Team.