Total 30 job vacancies by Kopitiam Investment Pte. Ltd.

Key Responsibilities

• Oversee the Design and Facilities team to support concept design and construction of Food Services outlets, encompassing a diverse range of formats including food courts, coffee shops, hawker centers, restaurants, kiosks, and cafes.
• Lead the Operational Excellence team to establish and maintain standard operating procedures (SOPs), develop comprehensive career and training pathways for staff, deliver impactful training programs, and implement rigorous quality assurance systems and audits across all Food Services brands.
• Implement and manage scalable quality assurance systems across multiple new brands and formats.
• Serve as a key partner in driving continuous process improvement, elevating employee performance, and cultivating a strong culture of excellence to deliver consistent, cost-effective service and food standards to our valued customers.
• Collaborate with Human Resources to enhance the Employee Value Proposition and build sustainable management pipelines.
• Provide inspirational leadership and development to empower teams for continuous growth and success.

Requirements

Qualifications and Expertise

• This leadership position requires an individual with a proven track record of managing large-scale Food and Beverage (F&B) operations.
• Possess domain expertise in the design and construction of diverse F&B outlets, as well as the implementation of robust quality assurance and training systems within extensive, multi-brand F&B networks.
• Demonstrated ability to influence and collaborate effectively across brand and functional teams, both within Food Services and the broader Fairprice Group.
• Extensive experience in large-scale F&B operations, ideally encompassing a variety of formats such as food courts, coffee shops, restaurants, kiosks, and cafes.
• Strong familiarity with kitchen design, in-stall operational flow and ergonomics, and an understanding of M&E systems within an F&B environment.
• In-depth knowledge of workplace training and WSQ qualifications frameworks.

Others

• Work location: FairPrice Hub (next to Joo Koon MRT station)
• Working hours: Monday - Friday, 8:30am - 6pm

• Overall accountable to an area or portfolio assigned (which consists of several outlets) including P&L, fulfillment of targets, SOPs, and policies of the company
• Direct and manage stalls according to the company's SOPs and regulatory requirements
• Coach outlet in charge and train the service crew on food handling, service attitude, and delivering good customer experience
• Work closely with tenants on their operational needs and service consistency
• Manage centres according to budget with responsibility for creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Observe and comply with the standards and expectations
• Drive sales and provide routine/ monthly sales reports with recommendations for business reviews with management
• Conduct investigations & prepare reports for all incidents that happened at the outlets and put up recommendations
• Manage staff performance and disciplinary issues with HRBP
• Resolve customer complaints and operational issues
• Work on projects assigned by the Lead

Responsibilities

Reporting to the Area Manager/ F&B Manager, your responsibilities include but are not limit to:

• Direct and manage retail stalls according to company SOPs and regulatory requirements
• Mentor and supervise service staff on food handling, service conduct, and compliance to standards
• Required to prepare meals based on the company's SOPs
• Preparation of food from scratch and premix
• Advice on operational needs and service consistency
• Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Handle cashiering duties, customers’ complaints and operational issues
• Other work scope as required by business needs

Qualifications & Requirements

• Preferably someone with a diploma in F&B, supply chain or related courses
• Tech savvy, energetic, outgoing, customer service oriented
• Hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships
• Experience working in the F&B sector is a plus

Reporting to the Outlet Manager, your responsibilities include but are not limited to:

Operations

• Providing support to Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows.
• Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.
• Be attentive to the maintenance and cleanliness of common areas.
• Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved.
• Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet.
• Conduct irregular float checks on stalls’ cash registers against readings from Point of Sales (POS).
• Perform customer recovery pertaining to customers’/ public’s comments and feedback.
• Effectively communicate customers’/ public’s comments, feedbacks and incidents to relevant departments within duly shift hours.
• Perform daily headcount check on contract cleaners according to the contract agreements.
• Provide administration support to Outlet Manager in reports writings.
• Responsible for ensuring licensees’ daily sales received, are correct and being bank in.
• Ensure cash handling procedures are compiled to at all times.

F&B (subject to coffeeshop outlets)

• Direct and manage retail stalls according to company SOPs and regulatory requirements
• Mentor and supervise service staff on food handling, service conduct, and compliance to standards
• Required to prepare meals such as toast making and hot foods based on the company's SOPs
• Preparation of hot and cold beverages from scratch and premix
• Advice on operational needs and service consistency
• Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Handle cashiering duties, customers’ complaints and operational issues
• Other work scope as required by business needs

Qualifications & Requirements

• Preferably someone with Diploma in F&B, supply chain or related courses
• Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships

• Overall accountable to an area or portfolio assigned (which consists of several outlets) including P&L, fulfillment of targets, SOPs, and policies of the company
• Direct and manage stalls according to the company's SOPs and regulatory requirements
• Coach outlet in charge and train the service crew on food handling, service attitude, and delivering good customer experience
• Work closely with tenants on their operational needs and service consistency
• Manage centres according to budget with responsibility for creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Observe and comply with the standards and expectations
• Drive sales and provide routine/ monthly sales reports with recommendations for business reviews with management
• Conduct investigations & prepare reports for all incidents that happened at the outlets and put up recommendations
• Manage staff performance and disciplinary issues with HRBP
• Resolve customer complaints and operational issues
• Work on projects assigned by the Lead

Responsibilities

Reporting to the Area Manager/ F&B Manager, your responsibilities include but are not limit to:

• Direct and manage retail stalls according to company SOPs and regulatory requirements
• Mentor and supervise service staff on food handling, service conduct, and compliance to standards
• Required to prepare meals based on the company's SOPs
• Preparation of food from scratch and premix
• Advice on operational needs and service consistency
• Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Handle cashiering duties, customers’ complaints and operational issues
• Other work scope as required by business needs

Qualifications & Requirements

• Preferably someone with a diploma in F&B, supply chain or related courses
• Tech savvy, energetic, outgoing, customer service oriented
• Hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships
• Experience working in the F&B sector is a plus

Reporting to the Outlet Manager, your responsibilities include but are not limited to:

Operations

• Providing support to Outlet Manager in ensuring the operations team work according to company SOPs and operational workflows.
• Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to NEA requirements.
• Be attentive to the maintenance and cleanliness of common areas.
• Perform daily visual checks on surroundings for any irregularities, non-compliances, issues that need to be rectified/ resolved.
• Actively perform checks on stalls to ensure there is no unauthorized increase of food prices within the outlet.
• Conduct irregular float checks on stalls’ cash registers against readings from Point of Sales (POS).
• Perform customer recovery pertaining to customers’/ public’s comments and feedback.
• Effectively communicate customers’/ public’s comments, feedbacks and incidents to relevant departments within duly shift hours.
• Perform daily headcount check on contract cleaners according to the contract agreements.
• Provide administration support to Outlet Manager in reports writings.
• Responsible for ensuring licensees’ daily sales received, are correct and being bank in.
• Ensure cash handling procedures are compiled to at all times.

F&B (subject to coffeeshop outlets)

• Direct and manage retail stalls according to company SOPs and regulatory requirements
• Mentor and supervise service staff on food handling, service conduct, and compliance to standards
• Required to prepare meals such as toast making and hot foods based on the company's SOPs
• Preparation of hot and cold beverages from scratch and premix
• Advice on operational needs and service consistency
• Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
• Monitor sales and provide monthly sales reports with recommendations for business reviews with management
• Handle cashiering duties, customers’ complaints and operational issues
• Other work scope as required by business needs

Qualifications & Requirements

• Preferably someone with Diploma in F&B, supply chain or related courses
• Tech Savvy, hands-on with good problem-solving skills relating to food court operations and customer issues
• Ability to foster positive working relationships

Food Preparation
● Prepare food ingredients & meals as directed
● Perform frying, braising and blanching of food ingredients
● Observe strictly & to enforce food safety & hygiene practices
● Set-up relevant stations for service hours
● Communicate with expeditor/cashier on finished product
● Able to work independently during preparation hours

Quality Assurance
● Adhere to prescribe menu & serving guidelines such as food portioning & presentation
● Ensure the food quality standard for dine-in, delivery and take-away (or pick -up) are consistent and of the highest serving quality
● Adhere strictly to food safety & hygiene practices and support kitchen equipment cleaning and maintenance

Service
● Take food orders from customers accurately and with a positive attitude*
● Key in customer’s orders into POS
● Engage with customers in a friendly manner*
● Good knowledge of the menu, with the ability to make suggestions
● Ensure customer receives their meals and take action to correct any issues
● Collect payments or proceeds from customers*
*some tasks are NA for Cloud Kitchen operations

Others
● Operate mobile devices like 3rd party delivery platform gadget (e.g. FoodPanda, GrabFood, Deliveroo)*
● Assist in monthly stocktake
*Key task for Cloud Kitchen operations

Full Time and Part Time roles available, apply today!

Food Preparation
● Prepare food ingredients & meals as directed
● Perform frying, braising and blanching of food ingredients
● Observe strictly & to enforce food safety & hygiene practices
● Set-up relevant stations for service hours
● Communicate with expeditor/cashier on finished product
● Able to work independently during preparation hours

Quality Assurance
● Adhere to prescribe menu & serving guidelines such as food portioning & presentation
● Ensure the food quality standard for dine-in, delivery and take-away (or pick -up) are consistent and of the highest serving quality
● Adhere strictly to food safety & hygiene practices and support kitchen equipment cleaning and maintenance

Service
● Take food orders from customers accurately and with a positive attitude*
● Key in customer’s orders into POS
● Engage with customers in a friendly manner*
● Good knowledge of the menu, with the ability to make suggestions
● Ensure customer receives their meals and take action to correct any issues
● Collect payments or proceeds from customers*
*some tasks are NA for Cloud Kitchen operations

Others
● Operate mobile devices like 3rd party delivery platform gadget (e.g. FoodPanda, GrabFood, Deliveroo)*
● Assist in monthly stocktake
*Key task for Cloud Kitchen operations

Working Hours:

5 days/week (including weekends & PHs);

6.30am to 4.30pm and 9.30am to 7.30pm (rotating shifts)

Working Day & Working Hours :
Part-Time: minimum 3 days / week (including 1 weekend), 6 hours shift / day

Salary from: $13 / hour to $15 / hour

Job Description:
1.Process customers’ orders and cashiering duties
2.Food preparation, Cooking and Coffee Making
3.Clear plate and tables after customers have consumed the food
4.Wash up the dishes and cups that were used by customers

Working Day & Working Hours
Part-Time: minimum 3 days / week (including 1 weekend), 6 hours shift / day

Salary from: $11.63 / hour to $13.22 / hour

Job Description:
1.Process customers’ orders and cashiering duties
2.Food preparation, Cooking and Coffee Making
3.Clear plate and tables after customers have consumed the food
4.Wash up the dishes and cups that were used by customers

The ideal candidate has a take-charge personality and a talent for getting things done. As a training executive, the key responsibilities are to be familiarized with outlet all station SOPs, conduct independent service & cash audit reports and coach the respective personnel on service standards and SOPs.

In summary, the candidate will work very closely with the Area Managers to ensure SOPs and training are in place.

KEY RESPONSIBILITIES:

Customer Service

• Identify and review service gaps based on the feedback received and validate feedback.
• Perform independent service audit reports and coach the respective personnel on service standards

Training

• Actively engage with business units on the training program arrangement
• Plan and develop a training program and timeline for new outlet openings
• Conduct and/or facilitate stand-up workplace training programs including administrative and logistics matters
• Lead training for new outlet openings and conduct periodic training audits across all outlets
• Any other duties as assigned by reporting manager

Operations

• Develop and document new standard operations procedures to align with the business unit work process [E.g. menu recipe, operations workflow]
• Review and streamline operations processes to improve productivity
• Coordinate with the project team on outlet set-up and timeline implementation
• Plan end-to-end operations processes for new outlet opening startup
• Support new outlet opening for operational readiness
• Conduct surprise cash audits
• Any other duties as assigned by reporting officer

Core Competencies:

• At least two (2) years of experience as a training executive or similar role
• Good track record in F&B
• Knowledge of food safety & hygiene practices & Singapore Food Agency (SFA) regulations
• Good MS Excel & Powerpoint Skills
• Good interpersonal management skills
• Good time-management skills
• People Developer
• A good team player
• Required to travel from store-to-store frequently
• Required to work on off-office hours as and when required
• Good F&B industry knowledge and familiar with different strategies used by industry players and competitors
• Good know-how in operating mobile digital devices (eg Grabfood, Foodpanda delivery devices)
• Effective problem-solving skill

● Handling of accounts receivables

● Generating invoices and statement of accounts

● Performing accounts receivable reconciliation

● Handling daily cash management

● Ensure the compliance of the organisation's policy

● Performing monthly bank reconciliation

● Review AR aging to ensure compliance

● Assist and support with internal and external customers

● Assist in internal and external audit matters

Requirements

● Minimum 2 years’ experience of post qualification experience

● Diploma or Bachelor degree in Accounting, Finance or other relevant field

● Proficient in Excel (e.g. Pivot Tables, vLookups etc.)

● Knowledge in using SAP HANA accounting software is preferred

● Ability to work well under pressure, detail-oriented and employs a proactive approach to

problem-solving

● Positive working attitude, demonstrate good interpersonal skills and ability to work

collaboratively in a team

Working Day & Working Hours :
Full Time : 6 days work with rotating shifts and 8 hours per day (included break time)

Job Description:
1.Process customers’ orders and cashiering duties.
2.Food/Fruits/Desserts preparation and Coffee Making.
3.Able to stand long hours

4. Able to work rotating shift

Whats app/call: 81880535

Training will be provided

• Prepare basic, washing, peeling, chopping and cutting raw items
• Rearrange walk chiller and freezer raw materials based on FIFO
• Conduct pre-cooking checks on raw materials
• Prepare raw materials for the next meal
• To ensure all raw materials are labeled and dated
• Make cordial drinks if required
• Provide quality service if serving is required
• Collect food samples
• Adhering to kitchen’s food handling Standard Operating Procedure
• Ensure the kitchen surrounding areas are cleaned properly
• Handles all equipment and utensils the proper way and clean as you go
• Track, record and replenish inventory as needed
• Suggest improvement activities across workstations
• Other work scope as required by business needs

Working location: Kopitiam Square & Simei

Whats app/Call: 81880535