Total 3 job vacancies by Defence Relationship Management, Ministry of Defence

Applications should comprise:

• A current CV.
• A short covering letter of no more than two sides demonstrating how they meet the essential requirements of this job.

4. General Description of the Role
The National Account Manager is responsible for their own managed portfolio of employer engagement accounts in addition to seeking out new employer relationships where required, and is seen as the subject matter expert for their given industrial sector. In addition, provide support to Assistant Director Relationship Management (ADRM) and Senior National Account Manager (SNAM) to ensure actions are complete.

- Achievement of target KPIs (in line with Defence Priorities)
- Delivery of effective employer engagement with National Account employers within a given industry sector of approximately 60-80 national employer accounts.

Proactively driving forward national account employer engagement within a given industry sector.

Actively manage major, national employer relationships to support Defence objectives and the successful implementation of the Armed Forces Covenant, meeting the needs of internal and external stakeholders.

Align an account journey with the aims and objectives of the Employer Recognition Scheme (ERS) and Defence Menu of Benefits.

Develop, execute and continually review employer engagement plans, including defined targets, ensuring they remain linked to DRM and wider defence objectives.

b. Details and responsibilities

Be a subject matter expert on defined sectors, and maintain a thorough understanding of the employers’ end use markets and operating environments including their important customers, activity and main competitors.

Maintain a thorough understanding of the employers’ people and HR strategies, personnel challenges and opportunities, and CSR objectives and programmes. Appropriately tailor the Defence-employer proposition to maximise its attractiveness and benefits to employers.

Maintain a thorough understanding of the Defence priorities to support effective employer engagement and identify and manage risks around potential areas of duplicate engagement. Establish and build strong working relationships with business leaders, internal stakeholders and DRM team members to ensure the successful delivery of services and maximise support of Defence.

Ensure optimal client feedback and report to other departments with regard to service levels and continue to strive for best practice by engaging with R&I on employer-led research activity.

Identify clients’ requirement gaps and liaise internally to define appropriate solutions and follow Investigate, track and resolve stakeholder and employer concerns; identify trends and implement solutions.

Keep strong communication lines open with National Account Managers and Assistant Directors to provide timely and accurate account reporting.

Act as employer champions, to test and constructively contribute to the design and delivery of employer campaigns, internal data-sharing / collaboration initiatives and employer surveys.

Implement account strategy utilising DRM’s management information system, Salesforce.

Assist with organisation and hosting of VIP employer engagement events.

Experience

Essential
- Understanding of both military and other organisational cultures (e.g. corporate, public sector, not for profit).

- Intelligence and the ability to engage with individuals at a senior, up to (and including) CXO level.

- Computer literate (possessing a good working knowledge of MS-Office applications) with demonstrable experience using management information / CRM systems (preferably Salesforce).

- Understanding of employer engagement techniques and approaches to successfully engaging them on matters such as Corporate Social Responsibility (CSR) and social value.

Desirable:

Educated to degree level or equivalent with at least 5 years of experience in account or relationship management.

Experience of overseeing and hosting corporate hospitality events for VIPs.

Experience of delivering sales presentations.

Essential
i. Seeing the bigger picture: Understand the strategic drivers for your area of work and align activities to wider organisational priorities
ii. Changing and improving: - Work with others to identify areas for improvement and simplify processes to use fewer resources
iii. Making effective decisions: Present strong recommendations outlining other options, costs, benefits and risks
iv. Leadership: Ensure everyone has a clear understanding of objectives, activities and time-frames and consider the impact of your own and teams activities on stakeholders and end-users
v. Communication: Ensure important messages are communicated with colleagues and stakeholders
vi. Working together: Encourage joined up team work within own team and across other groups and establish professional relationships with range of stakeholders
vii. Developing self and others: Take time to coach, mentor and develop other colleagues to support succession planning
viii. Managing a quality service: Develop, implement, maintain and review systems and services to ensure delivery of professional excellence, identify risks and resolve issues efficiently, identify ways to find and respond to feedback and involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements
ix. Delivering at pace: Show a positive approach in keeping the whole team's efforts focused on the top priorities and ensure the most appropriate resources are available

Additional Requirements

Whilst the role is London-based, a high degree of travel across the UK is expected.

Applications should comprise:

• A current CV.

• A short covering letter of no more than two sides demonstrating how you meet the essential requirements of this job and why they consider themselves suitable for the position, indicating their interest and motivation to assume this role.

Applications without a cover letter will not be considered.


To provide research within the Research & Intelligence team in support of DRM. Research is primarily focused on delivering research on strategic partners and their market sectors to inform and maximise the overall ongoing relationship with Defence.

5. Principal Areas of Accountability, Tasks and Duties

a. Maintain delivery of Research & Intelligence’s key outputs:

i. Conduct due diligence checks on organisations signing the AFC and those nominated for Silver and Gold ERS awards.

ii. Conduct DRM surveys, including the annual Satisfaction Survey and the Customer Satisfaction Survey, and provide statistical analysis of the results.

iii. Produce qualitative and quantitative research in response to DRM queries to underpin its operations and output, in addition to the production of proactive research outputs.

b. Providing direct support to the Senior Research Officer, including:

i. Support to commission, manage and monitor external research projects.

ii. Support to develop, standardise and improve DRM’s research processes, as well as identify new research sources pertaining to market research, logistics research, etc.

iii. Produce snapshots of industry sectors and organisational activity within them.

iv. Support in the regular refresh and validation of DRM Accounts, utilising appropriate research sources.

v. Utilise the Salesforce CRM system to provide supporting information e.g. on accounts, regional and sector data and contacts.

vi. Assist in the conducting of focus groups as required.

vii. Analyse complex data and conduct relevant statistical analysis on data in order to decipher key data trends, and subsequently construct appropriate recommendations from generated output.

c. Any other duties within the broad remit of this role that may be reasonably required.


Success Profile

7. Skills and Qualifications.

a. Educated to degree level or equivalent.

b. An exceptional knowledge of Microsoft applications – Word, Excel, PowerPoint.

c. Computer literate with a strong familiarity of management information or CRM systems (i.e. Salesforce).


8. Experience.

a. Essential.

i. Up to two years’ relevant experience in research provision or comparable.

ii. Familiarity with research methods and with conducting qualitative and quantitative research.

iii. Comfortable utilising internet research tools and using open source and paid sources to find information.


b. Desirable.

i. Understanding of both military and corporate cultures.

ii. Educated to postgraduate level.

iii. Personal interest in current affairs.

iv. Approachable and friendly –“customer oriented” and professional.

9. Behaviours (Success Profiles - Civil Service Behaviours).

a. Ability to prioritise tasks and time manage effectively in a fast-paced work environment.

b. A self-starter with a high degree of flexibility and adaptability, as well as being a team player.

c. Excellent attention to detail.

d. Keen to advance their skills and personal development.

e. Flexible and responsive to tasking and direction, with a high level of commitment to succeed.

10. Additional Requirements

a. Ensure compliance with data protection/freedom of information requirements.

b. This role may require occasional travel within the UK, including attending evening or weekend events to assist in the delivery of DRM outputs.

c. The job holder is required to comply with the RFCAs’ Code of Conduct and to avoid any conduct which discriminates against colleagues, potential employees or contractors on the grounds of any protected characteristics, as identified by the Equality Act 2010.

d. Security clearance checks, appropriate to grade and job role will be undertaken.

e. The job holder may be requested to undertake additional or other activities of a similar nature to those within this job description, which fall within the capabilities and which are commensurate with the grade.

Defence Relationship Management (DRM) manages the interface between national employers and the Ministry of Defence (MOD). Developing and maintaining partnerships with organisations throughout the UK, DRM enables a mutually beneficial working relationship with the MOD and offers advice and support on employing members of the armed forces community, whether they be Reservists, Veterans, Cadet Force Adult Volunteers or military spouses.

The position is responsible for actively managing relationships with major national employers in support of Defence objectives. The post holder will work closely with regional colleagues to deliver multi-layered partnerships across key accounts. They will tailor the Defence-employer proposition to individual organisations, maximising attractiveness and ensuring genuine mutual benefit.. They are responsible for guaranteeing that all relationships are managed to a high standard and adhere to the relevant Directive and the Service Level Agreement.

Suitable applicants should have a strong background in account management or comparable client-facing work; An understanding of major employers in industry would be desirable. Applicants should be a credible and confident communicator with a high level of emotional intelligence and the ability to engage with senior people across corporate, public, political and military sectors.

Role Overview:

The National Account Manager is responsible for their own managed portfolio of employer engagement accounts, and is seen as the subject matter expert for their given industrial sector. In addition, provide support to ADRM and SNAM to ensure actions are complete.

Key Success Measures

Achievement of target KPIs
Delivery of effective employer engagement with National Account employers within a given industry sector of approximately 50-60 national employer accounts.
Successful delivery of AFC and ERS across national accounts within a given sector.
Principal Areas of Accountability, Tasks and Duties

Driving results

Proactively driving forward national account employer engagement within a given industry sector
Contribute to the wider vision/mission of DRM
Champion DRM/CRFCA Policies and practices.
Actively manage major, national employer relationships to support Defence objectives and the successful implementation of the Armed Forces Covenant, meeting the needs of internal and external stakeholders.
Align an account journey with the aims and objectives of the Employer Recognition Scheme (ERS) and Defence Menu of Benefits.
Develop, execute and continually review employer engagement plans, including defined targets, ensuring they remain linked to DRM and wider defence objectives.
Experience

Essential

We are looking for someone to show they have experience and knowledge in the following essential criteria:

Understanding of both military and other organisational cultures (e.g. corporate, public sector, not for profit).
Confident and astute communications skills with a high level of emotional intelligence and the ability to engage with individuals at a senior, up to (and including) CXO level.
Computer literate (possessing a good working knowledge of MS-Office applications) with demonstrable experience using management information / CRM systems (preferably Salesforce).
Understanding of employer engagement techniques and approaches to successfully engaging them on matters such as Corporate Social Responsibility (CSR) and social value.
A self-starter with a high degree of flexibility and adaptability. Good at working within a team.

Desirable

Educated to degree level or equivalent with at least 5 years of experience in account or relationship management.
Previous experience working within a Defence environment or military organisation.
Experience of overseeing and hosting corporate hospitality events for VIPs.
Experience of delivering sales presentations.
Experience using Salesforce or similar MIS.
Keen to advance their skills and personnel development.
Ability to prioritise tasks and time manage effectively with recognition of where influence and authority lies and its impact on account activity.
An inquiring mind with an organised approach to engagement and information management and good attention to detail.

Applications should be received no later than 23:59 on Wednesday 28th August 2024, and sent by email to co-drmjobs@rfca.mod.uk marked National Account Manager.

The shortlist of applicants called for interview will be notified as soon as possible after that date.

Interviews will be held in September, with dates to be confirmed.

Applications should comprise:

A current CV.
A short covering letter of no more than two sides demonstrating how they meet the essential requirements of this job and why they consider themselves suitable for the position, indicating their interest and motivation to assume this role.

Applications without a cover letter will not be considered.