Total 7 job vacancies by Como Hotels & Resorts (asia) Pte. Ltd.

Job Summary:

The Assistant Manager of IT Support / Senior IT Executive will support the IT team in overseeing the day-to-day operations of the hotel group’s IT systems. This role will be responsible for maintaining and optimizing IT infrastructure, providing technical support, and assisting in the implementation of IT projects across the group’s properties. The position requires hands-on experience in managing IT systems, troubleshooting, and ensuring that technology supports both operational efficiency and guest satisfaction.

Key Responsibilities:

1. IT Operations and Support:

• Assist in the management of daily IT operations, including monitoring systems, networks, servers, and storage across hotel properties.
• Provide technical support to hotel staff and corporate employees, ensuring timely resolution of IT-related issues.
• Maintain and update IT systems to ensure their optimal performance and security.

2. IT Project Support:

• Assist in the execution of IT projects, including upgrades to systems like Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
• Collaborate with the IT Manager and other stakeholders to ensure IT projects are completed on time and within scope.

3. Cybersecurity and Compliance:

• Support the implementation of cybersecurity measures to protect the company’s IT environment from internal and external threats.
• Assist in performing security audits and vulnerability assessments to ensure compliance with corporate policies and relevant regulations (e.g., GDPR, PCI DSS).

4. Infrastructure Maintenance:

• Assist in the configuration, maintenance, and monitoring of IT infrastructure, including servers, networks, and cloud solutions.
• Ensure the integrity, security, and availability of IT systems through regular backups, patch management, and system monitoring.

5. Technical Support and Troubleshooting:

• Provide first-level support for technical issues encountered by hotel properties, ensuring efficient troubleshooting and escalation when necessary.
• Work closely with hotel IT teams and third-party vendors to resolve system and hardware issues.

6. Vendor Management:

• Assist in managing relationships with IT vendors, service providers, and contractors to ensure effective delivery of IT services and solutions.
• Assist in evaluating new technology solutions and recommend improvements to current systems where needed.

7. Reporting and Documentation:

• Maintain accurate documentation of IT systems, configurations, processes, and troubleshooting guides.
• Prepare and submit regular reports on system performance, incidents, and project progress.

Qualifications:

• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 3-5 years of experience in IT management or systems administration, preferably in the hospitality industry.
• Technical Expertise: Strong knowledge of IT infrastructure (e.g., networks, servers, storage) and experience with hotel-specific systems like PMS and POS.
• Problem-solving Skills:Ability to diagnose and troubleshoot technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills for collaborating with internal teams and external vendors.

Preferred Skills:

• Experience with hospitality systems and applications (e.g., PMS, POS, guest experience technologies).
• Familiarity with cloud computing, cybersecurity best practices, and IT compliance standards.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are a plus.

Key Mandate:

We are looking for an excellent and established Social Media and Content Manager, who is meticulous, quick-footed and obsessed by accuracy. You must be used to working across multiple social media and marketing platforms as you will be responsible for the overall management of COMO Hotels & Resorts Social Media Corporate Accounts and Strategies, as well as supporting Content Marketing operations for global campaigns, website and marketing collaterals for COMO Hotels & Resorts.

Responsibilities:

Social Media

• Responsible for overall management of COMO Hotels and Resorts Instagram, LinkedIn, Youtube, Wechat and other Social and Content existing channels.
• Explore and grow COMO Hotels and Resorts Social Media footprint by developing new channels, in line with the broader Corporate Marketing Strategy.
• End-to-end management of COMO Hotels and Resorts Social accounts including content planning, storytelling and copywriting, image sourcing, video editing, community management, reporting
• Lead relevant agencies and external consultants in developing of creative content, design, copywriting to provide any deliverables required
• Act as the Social Media corporate champion, providing education and guidelines to corporate and hotel leadership teams, as well as regular best practices to hotel marketing teams to drive the overall group’s engagement on Social channels.

Content Management:

• Support overall content marketing operations, including content planning, curation, translations, management, and deployment across website, emails, online magazine, print advertising, sales letters, brochures, flyers.
• Assist in the updates of content including copy, images, videos and editorial content on comohotels.com content management system.
• Assist in photo and video shoot production, post-production process and update of website and marketing collaterals
• Conduct SEO keyword research and copywriting to ensure increased engagement in content and online traffic.
• Adhere to marketing strategies and objectives, meeting deadlines as set by the Corporate Marketing Team and other stakeholders.
• Make revisions, identify problems or inconsistencies, solve problems by reviewing with the Corporate Marketing Team.
• Understanding briefs, adhering to the objectives of the project, remaining on brand and grammatically correct.

Collaboration:

• Work collaboratively with the HQ Marketing Team to execute integral marketing campaigns.
• Collaborate, coordinate and fact check with key internal and external stakeholders to produce creative and non-creative content.
• Contribute and participate with creative and brand teams to develop multiple concepts and campaigns.

Job Requirements:

• Bachelor’s degree in Marketing, Communications, Journalism, Hospitality Management or equivalent.
• Minimum 5 years of experience in Social Media and/or Content Marketing.
• Portfolio of published content (optional, please provide).
• Experience in luxury, lifestyle, international travel or hotel industry.
• Fluency in English and Mandarin (oral and written) with excellent writing skills
• The ability to think strategically and translate ideas into creative content.
• An eye for detail and a desire for perfection.
• The ability to meet deadlines and work in a fast-paced environment.
• Strong organisational and time management skills.
• A flexible approach and willingness to adapt.
• Familiar with website content management systems and website analytics tools.
• Excellent project management skills and familiar with project management tools.
• Strong team player, positive upbeat energy and self-starter.

Tasks / Responsibilities

1) Accounts Payable / Receivable

• Processing of creditors invoices, management fees, Group purchases of goods and services and reimbursable expenses
• Ensure correctness of payment amount and record
• Raising of payments ensuring proper authorisations
• Processing of corporate credit card transactions – ensuring corporate purchasing policy is being followed by cardholders
• Reconciliation of vendor accounts/investigation of variances
• Follow up on outstanding invoices and payments
• Input AP/AR invoices and payments/receipt in Accounting system

2) Administrative Functions

• collating and filing paperwork
• Management of filing system

3) Other tasks where required

Qualifications:

• Student completed their Diploma or pursuing Degree in Accountancy
• Preferably with internship or previous experience in Finance or Accounting
• Proficient in Microsoft Office
• Good in analytical skills and has an eye for detail
• Enthusiasm and willingness to learn and expose to new and different challenges
• Possess good work attitude and highly self-motivated

Please note:

• Minimum Internship duration 3 months
• Depending on educational background, Interns will be paid a monthly internship allowance of S$100-S$1500
• Please state your earliest availability and commitment period.

Tasks/Responsibilities:

• Assist with engagement/wellness activities for Corporate Office team members
• Assist and support in People and Culture projects and events planning
• Update People and Culture collaterals (recruitment, onboarding, handbooks)
• Assist in LinkedIn recruitment and branding projects
• Assist in drafting content for Internal Newsletter
• Assist Learning and Development team in updating training materials for all operating hotels
• Research on Learning and Development trends and best practices in hospitality industry
• Coordinate with properties Learning & Development teams in new training initiatives and collecting data for analysis
• Assist in consolidating monthly report
• From time to time, you may be asked to undertake duties that are not included in this job description

Qualifications:

• Student pursuing Degree in Hospitality or Business Management
• Preferably with internship or previous experience in hotel operations
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Good in analytical skills and has an eye for detail
• Enthusiasm and willingness to learn and expose to new and different challenges
• Possess good work attitude and highly self-motivated

Please note:

• Minimum Internship Duration: At least 3 month
• Depending on educational background, Interns will be paid a monthly internship allowance of S$100-S$1500
• Please state your earliest availability and commitment period

This role is responsible for supporting the sustainability strategy at corporate office. You will support in developing sustainability initiatives and track key performance indicators to achieve company and property goals.

Tasks/Responsibilities:

• To provide support to all directives on environmental protection, re-usage and minimum wastage, purchasing and single-use packaging, community engagement and all other practices documented in the Sustainability Policy
• To keep abreast with trends and industry leading best practices in sustainability.
• To support decision-making based on financial and sustainability goals.
• To create continual educational resources on sustainability issues.

Extra Duties:

From time to time you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties provided the request is reasonable and will not affect your health, safety or security.

Key Requirements

• Pursuing or have graduated with a Degree or Diploma in Sustainability or Environmental Management/Science, Building or Facility Management, or Sustainable Design
• Knowledgeable in low carbon operation, resource, waste and safety sustainability planning and reporting in either the hospitality or other sectors would be a plus
• Continually curious about current best practices in corporate responsibility, environmental efficiency, sustainability reporting and hospitality, especially in locations where COMO hotels operate

Please note:

• Minimum Internship Duration: At least 3 month
• Depending on educational background, Interns will be paid a monthly internship allowance of S$1000-S$1500
• Please state your earliest availability and commitment period

Job Responsibilities

• Co-ordinate and facilitate communication between relevant parties involved in the interior design process
• Ensure all design related matters are compliant with Company Design Standards, executed on time, progress and comments for rectifications and improvements are documented
• Trace, schedule and set up presentations for meetings
• Assist in the recommendation and appointment of consultants, work with the appointed consultants and properties operator during all stages of projects to ensure practical, effective and durable designs at indicated budget
• Coordinate with various functional heads to formulate design standards, including working closely with the procurement team and be conscious of the approved budget
• Review and comment on drawings and tender documents and liaise with Division Heads to address delays and challenges
• Conduct budget review, material research, tender evaluation and interviews
• Visit and analyze site and projects responsible to compile an Architectural design brief. Upon approval by Owner, it will form as basis for recommendation of Architecture consultants for various element of each project
• Conduct site visits to ensure that approved designs, standards and quality are met and any deviations are documented
• Prepare cost projections for permit and construction impact fees, verify calculation and schedules payment of funds
• Assist to develop, update and amend Company Design Standards to meet business objectives and brand strategies
• Build up and maintain a reference library on designs, new products, technical specifications, materials, etc

Job Requirement

• Excellent communication skills, ability to articulate ideas verbally, in writing and drawing
• Diploma in Architecture / Interior Design/ Building Studies or a related discipline
• Familiar with drawing tools and programmes such as Autocad, Photoshop, Sketchup
• Precise, proactive, creative and attention to detail

Please note:

• Minimum Internship Duration: At least 3 month
• Depending on educational background, Interns will be paid a monthly internship allowance of S$1000-S1500
• Please state your earliest availability and commitment period

Responsibilities:

Learning & Development

• Responsible for the preparation and maintenance of the COMO Hotels and Resorts New Hire Orientation Program.
• Prepare and recommend training programs for all levels of team members appropriate for use at all properties.
• Coordinate and facilitate the training of all L & D Managers or People & Culture Managers to enable training of COMO Hotels and Resorts required training programs.
• Assist properties with the recommendation of external L&D where budgeted and approved.
• Regularly review the attendance records for all property L&D programs to ensure compliance with COMO Hotels and Resorts learning hours standards.
• Work closely with L&D Managers or People and Culture Managers to ensure they are continually monitoring and working towards the improvement of service levels through skills training and product knowledge initiatives to support the hotel operation.
• Oversee all L&D requirements for COMO Hotels and Resorts Head Office.
• Identify trainers in each property and/or Regional Trainers for the delivery of specific programs.
• Assist properties with the preparation of an Annual Learning and Development Plan based on property needs and objectives.
• Assist properties with the preparation of their annual L&D Budget.
• Prepare ad-hoc learning programs for a specific need or property as required.
• Work closely with the Vice President, People and Culture to ensure that all programs are in line with company goals and objectives.

People & Culture

• Improve People and Culture efficiencies on a group-wide basis without compromising critical deliverables
• Link People and Culture deliverables to guest satisfaction, retention, growth and profit enhancement
• Identify opportunities to improve productivity through partnerships with various hotels
• To work closely with the Hotels to grow channels of talent sources by partnering with universities

Key Requirements

• Previous experience in human resources, learning and/or operations in a hotel
• Excellent verbal and written communication skills.
• Ability to level and work with the property GMs and People and Culture Directors
• Confident in the delivery of learning to diverse groups of individuals and sizes of audience.
• Experience in opening of new hotel operations is an advantage
• Ability to travel when required