Total 73 job vacancies by Buzz Group

Do you kitchen experience? Do you love to chat and socialise with people? Would you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Feltham Club offering a 40 Hour contract which includes evenings, weekends, daytimes and very late nights.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.

Hit the Jackpot with Our Benefits


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards


Applicants must be 18+

We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Poole. This is a 44 hour a week contract which includes regular evening and weekend working paying up to £35,000 p/a depending on experience.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


The Winning Combination We’re Looking For


Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
Evidence of setting an example for customer service and interaction 'on the floor'
A relentless focus upon customer service standards with strong attention to detail
Self-aware and welcomes constructive feedback
Committed to your own and other's development
Evidence of being able to manage and drive new initiatives
You are driven by a need to deliver tangible results


As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.

Applicants must be 18+

We have an exciting opportunity for a General Manager to join us here at Buzz Bingo. This is a Bench role covering Gloucestershire and the surrounding areas. Our General Managers work 44 hours per week and shifts include evenings and weekends. The salary for this role is up to £50,000 p/a depending on experience.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships at management level
Buzz Learning, our digital learning platform with access to 100s of online courses
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


The Winning Combination We’re Looking For


You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry
You bring business awareness to decision making and understand the commercial drivers of the business
A relentless focus upon customer service standards with strong attention to detail
A flexible approach to managing, motivating and influencing
Effectively involves the team in maintaining standards and solving problems
Self-aware and welcomes constructive feedback
You are prepared to make tough people decisions
Committed to your own and other's development
You are able to manage and drive new initiatives through others
Keep the focus on customer service even when under pressure and show resilience
You consistently invite and respond to customer feedback
A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws


As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.

Applicants must be 18+

Are you someone that stands out from the crowd and who fizzes with energy? If so then we are looking for an individual that will ignite passion through their fantastic personality into Buzz Bingo’s live content production in our Derby Offices.

You will be someone that stands out from the crowd and who fizzes with energy. We are looking for an individual that will ignite passion through their fantastic personality into Buzz Bingo’s live content production.

Your energetic and enthusiastic personality means you’re the perfect people person to deliver live bingo, run key features alongside the bingo product and create a buzzing atmosphere. You have a positive and professional attitude with a natural stage presence and you’re able to build rapport with our customers, making conversations and thinking on your feet.

You’re passionate about creating the best experience for every customer, always looking for ways we can improve our overall customer experience and constantly injecting fun and energy every step of the way that leaves our customers thinking WOW!

Your knowledge and experience


1+ years of live streaming experience, live hosting
Experience in performing arts, media and entertainment is desirable
Experienced in using video production tools such as OBS, Streamdeck, Loupedeck and Sourcedeck (Preferable but not essential)
Experience in using social media live streaming (Facebook, YouTube, Twitch)
Knowledge of video chat software (e.g., Discord, Teams, Skype, Zoom,)
Gaming experience within a Bingo or Slots background would be desirable


Your skills:


A keen eye on attention to detail when delivering outputs of work
Strong communication and presentation skills, (speaking clear and concise is crucial and oozes with confidence and personality)
Ability to multitask workloads with smile on your face
Able to adapt quickly to changing demands
An enthusiastic self-starter who identifies opportunities
Tech Savvy
Desire to learn and seek knowledge
Skilled in live streaming
Ability to multi-task and effectively and operate in a fast-paced, constantly evolving environment
Good team player with passion, energy and a sense of humor


In return for everything you bring, we offer an exciting role in a dynamic, rapidly expanding business and a competitive rewards package which includes


33 days annual leave (including bank holidays)
Options to buy additional leave
Annual company bonus scheme
Help@Hand – a physical and mental welling app for you and your family with remote access to a GP and more
Thrive App – for your mental wellbeing
My Eva – an online financial expert
Apprenticeships
Refer a friend scheme (up to £1,000 per successful referral)
Life assurance
Company pension
50% Employee Discount


We also offer lots of opportunities for you to develop your career and learn new skills.

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Powered by our Remarkable People, we'll achieve this by putting great ideas into action, nurturing the unique connection we have with our Customers and doing what we do best: delivering brilliant Bingo in a fun, inclusive and safe community.

We are an equal opportunity employer and welcome applications from all qualified individuals.

#BB1

We have an exciting opportunity for a General Manager to join us here at Buzz Bingo. This is a Bench role which may involve working across South East London and Kent so mobility is key. The salary for the role is up to £50,000 p/a depending on experience and we are particularly interested in hearing from anyone with a multi site gambling, leisure or hospitality background. The role is 44 hours per week and includes a heavy mix of evening and weekend working patterns.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships at management level
Buzz Learning, our digital learning platform with access to 100s of online courses
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


The Winning Combination We’re Looking For


You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry
You bring business awareness to decision making and understand the commercial drivers of the business
A relentless focus upon customer service standards with strong attention to detail
A flexible approach to managing, motivating and influencing
Effectively involves the team in maintaining standards and solving problems
You are prepared to make tough people decisions
Committed to your own and other's development
You are able to manage and drive new initiatives through others
Keep the focus on customer service even when under pressure and show resilience
You consistently invite and respond to customer feedback
A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws


As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.

Applicants must be 18+

#BB1

We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo. This is a Bench role covering the Greater London area and therefore mobility is key. The role is 44 hours per week and will include evening and weekend working with a salary of up to £33,000 p/a depending on experience.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Salary Sacrifice Pension Scheme


The Winning Combination We’re Looking For


Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
Evidence of setting an example for customer service and interaction 'on the floor'
A relentless focus upon customer service standards with strong attention to detail
Self-aware and welcomes constructive feedback
Committed to your own and other's development
Evidence of being able to manage and drive new initiatives
You are driven by a need to deliver tangible results


As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.

Applicants must be 18+

#BB1

We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Morecambe. This role is working full time over the 7 days a week you must be fully flexible to work during all opening hours, paying up to £28,000 depending on experience.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As Assistant Manager also known as our Club Operations Manager, you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey
Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager
Make sure all departments are operating in strict accordance with Buzz Bingo's Operating Manuals, standards and procedures
Seek opportunities to recognise and appreciate those that go the extra mile
Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
Direct, delegate, coach, and support team members to ensure activities are coordinated to achieve results and support the consistent delivery of the Buzz Bingo brand
Make sure the Buzz Bingo brand is represented throughout the Club as specified by communications and brand compliance instructions
Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day
Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery
Deliver an exceptional food and beverage offering, where the quality and service is outstanding
Providing performance expectations through regular feedback for members of the team
Complete all departmental audits as required by the business
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment
Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
Evidence of setting an example for customer service and interaction 'on the floor'
A relentless focus upon customer service standards with strong attention to detail
Self-aware and welcomes constructive feedback
Committed to your own and other's development
You can demonstrate effective performance management ability
You have evidence of being able to manage and drive new initiatives through others
Evidence of leading, and coaching a team to deliver exceptional customer service
You can demonstrate effective performance management ability


Applicants must be 18+

#BB1

Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Worthing Club offering Full and Part Time contracts which will include evenings and weekends.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.

Hit the Jackpot with Our Benefits


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards


Applicants must be 18+

#bb1

Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Dundee Club offering a 30 Hour contract which is fully flexible over 7 days.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.

Hit the Jackpot with Our Benefits


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards


Applicants must be 18+

Field Service Engineer - Machines

Location: North Scotland

Salary: £29,525.00 per annum plus On-Call Allowance of £2,600

Job Type: Full-time, Permanent

If you are passionate about gaming machines and have the technical skills required for this role, we encourage you to apply. Joining our team at Buzz Bingo and help us create unforgettable experiences for our customers.

About you


You will have previous experience in a similar role, preferably within the gaming or casino industry.
You will have in-depth knowledge of IT hardware and slot machine operations, maintenance, and repair techniques.
You will be proficient in troubleshooting electrical, mechanical, and software-related issues in complex systems.
You will have excellent communication and interpersonal abilities, with a customer-focused mindset.
You will have an analytical mindset with a systematic approach to problem-solving and decision-making.
You may have a familiarity with gaming regulations, compliance standards, and security protocols.
You will have a flexibility to work non-standard hours, including evenings, weekends, and holidays, as required.
You will take part in an out of hours / weekend on call Rota, for which an allowance will be paid.
You will possess a valid driver's license (maximum three points).
You will possess a willingness to travel to different locations, where occasional overnight stay may be required (at the expense of the business).


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your tasks and responsibilities:

Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.

Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.

Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.

Health & Safety: Ensure adherence to company Health & Safety policies.

If you think sounds like you and you would like to hear more about working with Buzz then apply today!

We are looking for a Player Protection Monitoring Quality Assurance Officer to join our team here at Buzz Bingo. Working remotely with the occasional visit to our Nottingham Offices with a salary of up to £30,000 per annum.

You will aim to provide a monitoring framework, KPI's and data driven analysis of Player Protection policy and processes with the UKGC regulations.

In return your benefits are…


33 days annual leave (including bank holidays)
Options to buy additional leave
Annual company bonus scheme
Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
Buzz Brights Apprenticeships
Buzz Learning our digital learning platform with access to 100s of online courses
Refer a friend scheme
Life assurance
Company pension


Your tasks and responsibilities

• Create quality measurements to track improvement in outputs driven from policy & process.

• Maintain standards for reliability and performance of Player Protection Team outputs.

• Execute quality improvement reports/plans for PPT.

• Develop and execute QA plans to ensure Compliance with the RTS /LCCP and effectiveness of existing compliance controls.

• Compile and analyse statistical data, create reports to present to the team & business.

• Identify risk factors and offer recommendations on corrective actions.

• Interpret and keep abreast of regulatory requirements and developments.

• Analyse trends and enable the business to identify systemic issues.

• Communicate findings, trends and remediations to a range of key stakeholders through regular reporting requirements.

• Acting as a catalyst to drive change and improvement in performance and quality for PPT.

Your knowledge and experience

• Experience in establishing / driving a quality assurance programmes.

• Recent knowledge of the gambling sector

• Strong practical understanding of license obligations regarding the Act 2005, POCA, TACT, LCCP and RTS

• Knowledge and understanding of the three lines of defence model.

• Advanced knowledge of Microsoft Word & Excel

• Sharp attention to detail

• Strong analytical and problem-solving skills

• Meticulous and diligent attributes

Desirable:

• ICA Certificate or similar certification in compliance or quality assurance

• ICA in AML Betting & Gaming




If this sounds like you then apply by using the link or reach out for more information.

We are looking for a Player Protection Monitoring Quality Assurance Officer to join our team here at Buzz Bingo. Working remotely with the occasional visit to our Nottingham Offices with a salary of up to £30,000 per annum.

You will aim to provide a monitoring framework, KPI's and data driven analysis of Player Protection policy and processes with the UKGC regulations.

In return your benefits are…


33 days annual leave (including bank holidays)
Options to buy additional leave
Annual company bonus scheme
Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
Buzz Brights Apprenticeships
Buzz Learning our digital learning platform with access to 100s of online courses
Refer a friend scheme
Life assurance
Company pension


Your tasks and responsibilities

• Create quality measurements to track improvement in outputs driven from policy & process.

• Maintain standards for reliability and performance of Player Protection Team outputs.

• Execute quality improvement reports/plans for PPT.

• Develop and execute QA plans to ensure Compliance with the RTS /LCCP and effectiveness of existing compliance controls.

• Compile and analyse statistical data, create reports to present to the team & business.

• Identify risk factors and offer recommendations on corrective actions.

• Interpret and keep abreast of regulatory requirements and developments.

• Analyse trends and enable the business to identify systemic issues.

• Communicate findings, trends and remediations to a range of key stakeholders through regular reporting requirements.

• Acting as a catalyst to drive change and improvement in performance and quality for PPT.

Your knowledge and experience

• Experience in establishing / driving a quality assurance programmes.

• Recent knowledge of the gambling sector

• Strong practical understanding of license obligations regarding the Act 2005, POCA, TACT, LCCP and RTS

• Knowledge and understanding of the three lines of defence model.

• Advanced knowledge of Microsoft Word & Excel

• Sharp attention to detail

• Strong analytical and problem-solving skills

• Meticulous and diligent attributes

Desirable:

• ICA Certificate or similar certification in compliance or quality assurance

• ICA in AML Betting & Gaming




If this sounds like you then apply by using the link or reach out for more information.

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Field Service Engineer - Machines

Location: North Scotland

Salary: £29,525.00 per annum plus On-Call Allowance of £2,600

Job Type: Full-time, Permanent

If you are passionate about gaming machines and have the technical skills required for this role, we encourage you to apply. Joining our team at Buzz Bingo and help us create unforgettable experiences for our customers.

About you


You will have previous experience in a similar role, preferably within the gaming or casino industry.
You will have in-depth knowledge of IT hardware and slot machine operations, maintenance, and repair techniques.
You will be proficient in troubleshooting electrical, mechanical, and software-related issues in complex systems.
You will have excellent communication and interpersonal abilities, with a customer-focused mindset.
You will have an analytical mindset with a systematic approach to problem-solving and decision-making.
You may have a familiarity with gaming regulations, compliance standards, and security protocols.
You will have a flexibility to work non-standard hours, including evenings, weekends, and holidays, as required.
You will take part in an out of hours / weekend on call Rota, for which an allowance will be paid.
You will possess a valid driver's license (maximum three points).
You will possess a willingness to travel to different locations, where occasional overnight stay may be required (at the expense of the business).


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your tasks and responsibilities:

Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.

Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.

Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.

Health & Safety: Ensure adherence to company Health & Safety policies.

If you think sounds like you and you would like to hear more about working with Buzz then apply today!

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Would you like to join a team that is contributing to making Buzz the Nation’s No1 Choice for Bingo?

We have a fantastic opportunity to join the Live Bingo Team and are on the lookout for a Live Bingo Deputy Manager based in our Live Bingo Studio in Derby.

We are looking for an experienced manager either who is ready to step into a Deputy role or who is currently at Deputy level and would like to expand their career.

Working alongside the Live Bingo Customer Operations Manager, you’ll be responsible for a team of Live Bingo Hosts and Chat Stars who are delivering our bingo products across our Omni-Channel business for clubs and our online bingo rooms.

We are looking for the right person who can bring their retail management experience and help develop the team further. You will be someone who thrives and has passion in leading, coaching and guiding a team to be super successful enabling everyone to reach their full potential.

Delivering an exceptional customer experience, service and standards is part of who we are in the Live Bingo Team. We are looking for someone who has enthusiasm, dedication, commitment, and drive. You will play such an important role in the team delivering this to for our customers along with achieving all our KPI targets. You need to have an analytical eye, spot areas of improvement and help build plans within the team that elevates us from our competitors. You will at times work closely with the Bingo Product, Marketing & Social, Retail Commercial and Customer Service teams.

Your knowledge and experience


Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment
Previous experience of working within a gaming environment
Evidence of being able to create, manage and drive new Initiatives through others.
Has presence and impact within groups.
Self-aware and welcomes constructive feedback.
Committed to your own and other's development.
Ability to multi-task and effectively operate in a dynamic, constantly evolving environment.
A track record of delivering high levels of customer service & KPI delivery.
Strong customer focus with service values & team principles.
Brings business awareness to decision making.
Understanding of KPI's that may affect the commerciality of the business.
A relentless focus upon customer service standards with strong attention to detail


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your skills:


Ability to work in a dynamic and agile way and deliver on deadlines
A keen eye on attention to detail when delivering outputs of work
Strong communication skills, written, spoken and visual for our internal teams and customer user experience
Not afraid to explore out of the box thinking to deliver a better customer user experience
Able to adapt quickly to changing demands.
An enthusiastic self-starter who identifies opportunities


For more onformation please see attached job description and apply today!

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Product Manager - Compliance

Product Manager - Compliance

Remote working (UK)

We are seeking a dynamic and detail-oriented Product Manager - Compliance to lead the development and execution of compliance initiatives for our gambling platforms across online and retail environments. This role is essential in ensuring that our products meet all legal, regulatory, and responsible gaming standards while maintaining an optimal user experience. The successful candidate will work closely with legal, customer experience, operations, and technology teams to ensure our gambling platforms remain compliant and secure.his is a full-time, This is a permanent position, working remotley with a competitive salary depending on experience.

In return your benefits are…


33 days annual leave (including bank holidays)
Options to buy additional leave
Annual company bonus scheme
Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
Buzz Brights Apprenticeships
Buzz Learning our digital learning platform with access to 100s of online courses
Refer a friend scheme
Life assurance
Company pension


Your tasks and responsibilities


Product Strategy & Roadmap:



Develop and maintain a product roadmap focused on compliance features and functionality for online and retail gambling products.
Work with cross-functional teams to identify compliance risks and opportunities, integrating them into product development cycles.
Ensure that compliance requirements are embedded into product design from the initial concept through deployment and maintenance.
Regulatory Compliance:



Collaborate with the legal and regulatory teams to understand and interpret relevant regulations, including AML (Anti-Money Laundering), KYC (Know Your Customer), responsible gambling, GDPR, and regional gambling laws.
Proactively monitor changes in gambling laws and regulations to update product features accordingly.
Cross-Functional Collaboration:



Work with technology and CX teams to design features that ensure compliance without compromising user experience.
Collaborate with the responsible gambling team to integrate tools that promote safe and fair play, such as self-exclusion and limit-setting tools.
Product Development:



Drive the development of tools and processes that streamline compliance-related tasks, such as automated KYC checks, AML monitoring, and reporting.
Oversee the development of product features that enhance transparency and security for users, including data protection features, audit trails, and secure payment systems.
Reporting and Documentation:



Ensure proper documentation of compliance processes, updates, and product development iterations.


Your knowledge and experience


Proven experience in product management, with a focus on customer experience and user-centric design.
Deep understanding of gaming industry trends, technologies, and best practices.
Strong knowledge of gambling regulations, particularly in both online and retail environments.
Experience working with compliance frameworks such as AML, KYC, GDPR, and responsible gambling initiatives.
Strong analytical skills, with the ability to interpret complex data sets and derive actionable insights.
Excellent communication and collaboration skills, with the ability to effectively engage with cross-functional teams and stakeholders.
Highly organised and detail-oriented, with the ability to manage multiple projects and priorities in a fast-paced environment.
Passion for gaming and a customer-centric mindset.


If you have the required experience, we encourage you to apply for this exciting opportunity. Buzz Bingo is committed to providing a diverse and inclusive workplace and is an equal opportunity employer.

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