Total 15 job vacancies by Ap Executive Pte. Ltd.

General Manager (Family Office)

My client is a well-established family office based in Singapore seeking to hire a General Manager to spearhead the Family Office. This leadership position combines the responsibilities of overseeing public relations (PR) efforts with administrative and operational management within an organization. The role requires balancing strategic communication, efficient administrative operations, effective communication with external and internal stakeholders, and the management of day-to-day administrative functions.

Responsibilities

• Working closely with Chairman and other executives to coordinate and implement business strategies across an organization, in line with a company's business plan and objectives.
• Ability to showcase leadership of cross-functional teams to address key business challenges.
• Manage internal communications to ensure employees are informed and aligned with the company's values, objectives, and any significant company developments.
• Organize internal and external meetings, conferences, and corporate engagements that require administrative and PR coordination.

Administrative Management:

• Oversee the day-to-day administrative operations of the organization, ensuring efficiency and effectiveness in tasks such as office management, resource allocation, and personnel coordination.
• Develop and implement policies and procedures to monitor the efficiency of operational processes and ensure quality control.
• Ability to handle multiple projects and responsibilities, balancing the strategic and operational needs of both PR and administrative functions.
• Ability to manage high-pressure situations and navigate complex issues with professionalism.

Qualifications:

• Bachelor and/or Master Degree in Public relations, Communication, Business Administrativeor related field. CA/CPA or CFA and MBA is a plus.
• At least 10-15 years of relevant experience in public relations or administrative leadership role, with a significant portion of that in a managerial capacity.
• Excellent analytical, problem-solving, and decision-making skills.
• Outstanding communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Positive, open attitude with flexibility to work on different projects under different timelines.
• An energetic, efficient, and resourceful team player and self-starting individual contributor.
• Strong attention to detail and organization skills, coupled with high integrity and proven history to perform high quality work.

Responsibilities

• Assist the Executive Assistant with daily administrative tasks

• Support coordination and information gathering

• Provide procurement assistance, including sourcing of vendors and budget

• Maintain organized electronic and physical filing systems

• Manage inventory and order office supplies

• Coordinate maintenance and repairs for office equipment and facilities

• Coordinate meetings and logistical support for meetings, including scheduling, gathering materials, setting up venues, preparing agendas and tracking action items

• Coordinate with internal and external stakeholders across various meeting platforms

• Assisting with events planning

• Maintain season parking

• Maintain telephone directory and employee contact list

• Maintain and send birthday messages of identified group of people

• Handle visa applications and prepare invitations letters for visitors

• Prepare and edit documents, reports, and presentations

• Coordinate travel arrangements (flights, hotels, visa, transportation)

• Assist with projects based research

• Source for restaurants, gift ideas

• Arrange lunch / drinks for meetings

• Manage vendor relationships and office vendor/supplier list

• Maintain service contracts (e.g., broadband, mobile line, lease etc)

• Oversee IT infrastructure to ensure optimal performance and security

• Coordinate with external IT service providers and vendors

• Actively support the claim management process of the company

• Responsible for monitoring travel schedules, expense data, school activities, school fees, and school terms etc

Requirements:

• Diploma or Bachelor’s degree in Business Administration or a related field, with at least 3 years of experience in office administration

• Possess proficiency in office software

• Proficient in online meeting platforms such as MS Teams and Zoom

• Ability to maintain confidentiality and handle sensitive information

• Demonstrate excellent organisational, multitasking, and problem-solving abilities, as well as experience in travel and event coordination and vendor relationship management

• Strong communication, interpersonal, leadership, and management skills are essential

• Ability to work independently and handle various administrative and IT tasks

Administrative Support

• Assist the Executive Assistant with daily administrative tasks

• Maintain organized electronic and physical filing systems

• Maintain season parking

• Maintain telephone directory and employee contact list

• Maintain and send birthday messages of identified group of people

• Prepare and edit documents, reports, and presentations

• Track and maintain expense data

• Track and monitor school activities, school fees, and school terms

Coordination and Logistics

• Support coordination and information gathering

• Coordinate meetings and logistical support for meetings, including scheduling, gathering materials, setting up venues, preparing agendas, and tracking action items

• Coordinate with internal and external stakeholders across various meeting platforms

• Assisting with events planning

• Coordinate travel arrangements (flights, hotels, visa, transportation, travel partners)

• Arrange lunch/drinks for meetings

• Understand and support the needs of owners’ children, including managing their schedules, classes, schools, and relevant documents required by the schools

• Assist with planning and coordinating the children’s activities and events

Procurement and Inventory Management

• Provide procurement assistance, including sourcing of vendors and budget

• Manage inventory and order supplies

• Manage vendor relationships and maintain vendor/supplier list

• Maintain service contracts (e.g., broadband, mobile line, lease, etc.)

Facilities and IT Management

• Coordinate maintenance and repairs for office equipment and facilities

• Oversee IT infrastructure to ensure optimal performance and security

• Coordinate with external IT service providers and vendors

Travel and Expense Management

• Handle visa applications and prepare invitation letters for visitors

• Actively support the claim management process of the company

• Responsible for tracking travel schedules and keeping an up-to-date record of travel days

Research and Special Projects

• Assist with projects based research

• Source for restaurants, gift ideas

Requirements:

• Diploma or Bachelor’s degree in Business Administration or a related field

• Minimum of 3 years of office administration experience

• Proficient in office software and online meeting platforms (e.g., MS Teams, Zoom)

• Capable of maintaining confidentiality and handling sensitive information

• Strong organizational, multitasking, and problem-solving skills

• Experience in travel and event coordination, as well as vendor relationship management

• Excellent communication, interpersonal, leadership, and management skills

• Ability to work independently on various administrative and IT tasks

My client, a single-family office, is seeking an executive assistant based in Singapore. The single-family office is heavily involved in education, philanthropy, nature conservation, healthcare, scientific research, and other causes.

Position Overview

The Executive Assistant role is based in Singapore and will be part of a broader team that has a presence in Asia and the UK. This job role encompasses extensive responsibilities related to executive assistance, administrative tasks, travel planning & coordination, and lifestyle management. The Executive Assistant is required to work independently, performing a wide range of complex and confidential administrative support duties with an adaptable and flexible “can-do” attitude.

Role & Responsibilities

Administrative

• Calendar scheduling & management
• Meetings scheduling, assisting preparation, notes management & follow-ups
• Project planning, scheduling, coordination, follow-ups, and management
• Assist in the preparation of documents, presentations, and reports

Household Administration

• Sourcing, shopping & returns – for Principals, children, immediate family members & guests
• Household purchases
• Maintaining an up-to-date record of personal data (passport, residency card, photographs, driving license, tracking period of stay on residency requirements, etc)
• Medical insurance policy enrolment/renewal; filing of medical claims, tracking reimbursement
• Oversee scheduled and ad hoc vehicle maintenance, maintain valid motor insurance, road tax & roadside recovery services
• Planning, scheduling, organizing, coordinating, and executing all matters relating to children’s classes & other activities
• Planning, arranging, scheduling, coordinating, and executing all transportation requirements for the Principals & children
• All domestic & international travel planning, scheduling, arranging, coordinating, execution & management for the Principals, children, immediate family members & guests
• Planning, arranging, scheduling, coordinating, execution & management of all lifestyle-related items such as movies, shows, dining, events
• Management of all subscriptions, loyalty programmes
• Planning, arranging, scheduling, coordinating, executing and management of all health & medical related matters including insurance

Requirements

• Degree in business administration, management, or its equivalent
• At least 10 years of relevant experience preferably in the hospitability industry or other family offices
• Exceptional Organizational Skills: effectively manage calendars, schedules, and multiple tasks simultaneously.
• Excellent Communication Skills: clear and concise communication is essential for interacting with executives, colleagues, and other stakeholders. Both verbal and written communication skills are important for drafting emails, reports, and other correspondence.
• Attention to Detail: the ability to pay close attention to detail is vital for maintaining accurate records, scheduling meetings flawlessly, and ensuring that all tasks are completed to the highest standard.
• Time Management: having to juggle numerous responsibilities, prioritization and time management skills are essential for meeting deadlines and handling unexpected tasks effectively.
• Adaptability: must be flexible and adaptable to changing priorities and last-minute requests. The ability to remain calm under pressure and adjust plans quickly is crucial in this role.
• Discretion and Confidentiality: this role often handles sensitive information, the ability to exercise discretion and maintain confidentiality at all times is of utmost importance.
• Problem-Solving Skills: the ability to identify issues, develop solutions, and resolve problems independently is valuable in this role.
• Tech Savvy: Proficiency in office software such as Microsoft Office (Word, Excel, PowerPoint), email systems, calendar management tools, and other relevant software is typically required.
• Interpersonal Skills: the ability to exercise tact, diplomacy, and professionalism are essential for effective collaboration and communication.
• Resourcefulness: ability to find solutions and resources independently.
• Project Management Skills: basic project management skills are beneficial in managing projects, coordinating teams, and ensuring that tasks are completed on time and within budget.

Candidates with prior experience with Singapore Airlines as a flight attendant or other family offices as a EA/PA are highly preferred.

Our client, a prestigious long-only fund, is seeking a Quantitative Investment Strategist to support the portfolio manager, chief investment officer, and the team.

Key responsibilities:

• Produce proposals for new investments, conduct investment research, ESG research, and due diligence of investment agreement/legal documentation
• Create and manage Excel models and other analytical tools as necessary to analyze performance and investment risks
• Maintain up-to-date data on investments, monitor risk exposures & performances, and manage portfolio actions
• Develop robust financial models and conduct quantitative analysis such as cash flow modeling for private investments, DCF analysis, factor analysis, and sensitivity analysis
• Execute regular and ad hoc processes as required and assist in any other special assignments as required from time to time

Technical skills:

• A Ivy League/Oxbridge university degree or equivalent with a focus in finance, computer science, or a quantitative background
• CFA or post-graduate investment-related studies will be considered favorably
• At least 4 to 6 years of experience in public equities
• Experience in AI and big data within the investment industry is essential
• Good team player with strong analytical, quantitative, and critical thinking skills
• Ability to work with a range of financial models, software & databases
• Good communication skills, both oral and written

Managerial skills:

• Good interpersonal skills
• Excellent communication ability to garner stakeholders buy-in

IT skills:

• Bloomberg
• Datastream
• Microsoft Words/Excel/PowerPoint
• The ability to code in Python or C++ is critical

For consideration, please send your CV to jimmy.soh@ap-executive.com.

Our client is one of the largest providers of fund, corporate and private client services in the market, recognized by our clients and the industry for exceptional client service and value and known for strong and sustained growth.

As a Private Client Sales Director (APAC), you are responsible for generating new business and revenue across the South East Asia market working closely with the Service Line Head, client-facing teams, and the broader sales team. The core objective is to identify, develop and implement business development initiatives and campaigns to introduce new clients and cross/up-sell to our current client base.

The successful candidate is a self-starter with a mature and established intermediary network as well as direct client relationships with potential new business opportunities.

Main Responsibilities

Business Development Activities

• Develop and manage Private Client intermediary and third-party services provider relationships to increase referrals
• Identify and target attractive Private Client markets and client segments in APAC buying hubs, focusing on long-term client relationships and profitable revenue generation
• Advice on strategic initiatives including product development and acquisitions, as required

Business Development Targets and Pipeline Management

• Achieve and exceed personal BD targets
• Manage opportunities from inception through the sales cycle to onboarding
• Maintain BD pipeline information, call reports, proposal templates, service/fee proposals, and related financial analysis
• Ensure that the Salesforce CRM system is updated with all contact and activity data.

Market Profile

Build the company's market position to generate quality sales leads via:

• Attendance and participation at industry events
• Host company events
• Thought leadership articles, press releases, client newsletters etc.

Qualifications

Educated to degree level, with a relevant professional qualification;

• At least five years’ proven business development experience in professional services, with a minimum of three years in a Private Client based role
• Mandarin speaker preferred but not essential
• STEP qualification is preferred
• Proven experience developing relationships at Managing Directors/senior management levels
• An understanding of the onshore and offshore administration market and services is preferred
• Highly computer literate (with knowledge of Word, Excel, and PowerPoint)
• Effective time management and organizational skills
• Experience in working with CRM systems, ideally Salesforce
• Excellent interpersonal and communication skills.

Please send your CV to jimmy.soh@ap-executive.com for consideration.

Our client is seeking a talented and experienced Design Manager to create compelling and user-centric experiences across our suite of crypto products and platforms. The ideal candidate will have a strong background in design, a deep understanding of the crypto ecosystem, and a passion for innovation.

Responsibilities:

1. Collaborate closely with cross-functional teams, including product management, engineering, and marketing, to define design requirements and priorities.

2. Develop and execute a cohesive design strategy that aligns with the company's goals and objectives, leveraging industry best practices and emerging trends.

3. Oversee the end-to-end design process, from concept ideation and wireframing to prototyping and final execution, ensuring consistency and excellence in design execution.

4. Champion user-centred design principles, conducting user research, usability testing, and gathering feedback to inform design decisions and improve user experiences.

5. Establish and maintain design systems, patterns, and guidelines to promote consistency and scalability across products and platforms.

6. Stay abreast of industry developments, emerging technologies, and design trends in the crypto space, continuously seeking opportunities to innovate and elevate our design capabilities.

7. Advocate for design excellence within the organization, promoting a culture of creativity, collaboration, and continuous improvement.

Qualifications:

8. Bachelor's or Master's degree in Design, HCI, or related field.

9. 5+ years of experience in UI/UX design, with at least 2-3 years of hands-on experience in the Crypto/Blockchain industry.

10. Strong portfolio showcasing a range of design projects, including web and mobile applications, with a focus on crypto or fintech products preferred.

11. Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, etc., and familiarity with prototyping tools like InVision or Framer.

12. Excellent communication, interpersonal, and leadership skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

13. Deep understanding of blockchain technology, cryptocurrencies, and decentralized finance (DeFi) concepts.

14. Experience working in agile development environments and familiarity with agile methodologies.

15. Strong analytical and problem-solving abilities, with a keen eye for detail and a passion for creating intuitive, user-friendly experiences.

16. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to change.

Other requirements:

• Previous experience in crypto is preferred
• Willingness to relocate to Dubai
• Immediate availability to start
• A portfolio is required.

For consideration, please send your CV to jimmy.soh@ap-executive.com.

Our client, an established blockchain firm with a presence in both Korea and Singapore, is seeking an experienced in-house legal counsel to handle all legal blockchain and crypto matters for their operations in the two jurisdictions. The successful candidate is required to speak and write in Korean to communicate with Korean stakeholders and external parties.

Duties and Responsibilities

• Reporting directly to the management council
• Implementing business and legal decisions aligned with the firm's objectives
• Collaborating with cross-functional and regional teams spanning product, business, and strategy
• Monitoring global regulatory and legal developments, with a focus on Singapore and Korea
• Developing forward-thinking business and legal strategies
• Handling ad-hoc corporate legal responsibilities in line with strategic business plans

Qualification

• Ideally, a Korean-qualified lawyer fluent in English with over 4 years of post-qualification experience in IT/fintech/blockchain, preferably in-house or with international law firms/consulting firms.
• Ability to confidently engage with senior firm members, delivering clear and logical advice on complex legal matters
• Strong problem-solving skills, adept at managing uncertainty, and executing tasks with excellence
• Proficient in essential computer programs like Microsoft Office
• Exceptional writing skills in both English and Korean
• Effective interpersonal, oral, and written communication skills
• Experience dealing with government and regulatory authorities in finance
• Proficient negotiation skills
• Understanding of Intellectual Property principles
• Deep familiarity with the blockchain business
• Awareness of legal and commercial risks, with the ability to establish risk management strategies in line with business objectives
• Sound judgment in balancing legal risks against business benefits
• Appropriate maturity and experience to manage and develop talent, establishing credibility at senior levels externally and internally

Excellent proficiency in both written and oral English and Korean is a strict requirement to communicate with C suite stakeholders and various Korean counterparties.

Please send your CV to jimmy.soh@ap-executive.com for a confidential discussion.

Our client, an established national bank, is seeking an experienced Corporate Treasury Sales Dealer.

Job Purpose Summary:

The incumbent will be responsible for the smooth operation and profitability of the Treasury Department. Manage and execute foreign currency and interest rate exposures for both the branch and clients. Raise liquidity and manage Asset Liability Management (ALM) for the branch. Develop new business strategies, pipelines, and opportunities. Adhere to all statutory and regulatory reserve requirements.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

• Ensure the achievement of Key Performance Indicators (KPIs) and objectives set by the Business Unit.
• Analysis of funding requirements, and cash flow forecast, ensure smooth liquidity management while keeping the Cost of Funds optimal.
• Ensure Branch is self-funded.
• Responsible for branch money market transactions, funding of AMR and MLA, certificate of deposit (CD) issuance, bond issuance, SG Bills, MAS Bills, and financing strategy.
• Establish and execute sales strategies and development.
• Observe delegated limits, code of conduct and SLA framework.
• Close communication with HO, relevant Business Departments, Stakeholders and Senior Management.
• Active participant in branch ALCO.

B. Customer (Internal & External):

• Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control, and Risk Functions when required.
• Communicate with HO and internal stakeholders before determining net funding.
• Work with Corporate Banking and Trade Finance departments on customer financing and with Operation teams on settlement concerns.

C. Internal (Processes, Products, Regulatory):

• Strict compliance of delegated responsibilities assigned for dealing room operations
• Review all regulatory limits and ensure policy framework intact
• Review and revise dealing room guidelines and framework when appropriate with guidance from Head Office
• Update policies and manuals on regulatory changes and directives from Head Office
• Observe and follow the code of ethics / conduct / integrity and ensure compliance of regulatory requirements
• Discuss and report market developments and dealing room situations to Senior Management on periodic basis

D. Learning & Knowledge:

• Monitors performance of team members. Show leadership by setting good example and guidance to draw out the best in the team.
• Identify related areas for professional development of self and all direct reports.

E. Legal, Regulatory and Risk Framework Responsibilities:

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, the bank's Country Compliance manual; Group Compliance Policies and Procedures (Anti Money Laundering & Counter Terrorist Financing, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• In accordance with the Branch Governance manual, contribute to and comply with the Branch’s Risk Framework, consider Risk Appetite and promote a positive Risk Culture:
• Understand and effectively perform your role under the Three Lines of Defence principle to identify, measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training provided by the Bank, attain and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

• Ensuring high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintain utmost confidentiality with regard to customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of the bank, Audit and Compliance functions, and relevant Regulators.
• Maintains high professional standards to uphold the bank's reputation and strengthen its market leadership position.
• All other ad hoc duties and/or activities related to the bank that management may request of the employee from time to time.

Education/Experience Requirements:

• Bachelors Degree in Business, Finance, Marketing, Mathematics or Economics (Related field of study).
• MBA, CFA, or related professional certification is a plus.
• 8-10 years of banking experience with at least 4 years or more, Treasury Sales experience

To be considered, please send your CV to jimmy.soh@ap-executive.com.

Our client, a highly reputable organization, is seeking a Principal IS analyst.

Job Description

• Lead requirements gathering and analysis, and translate business requirements to system specifications.
• Manage the entire development lifecycle of enterprise-wide projects, including tender specifications preparation, evaluation and implementation of systems, vendor, and outsourcing contract management.
• Provide system and end-user support which includes application configuration, administration, maintenance, and data extraction requests.
• Value-add by providing advice on best practices in using appropriate technology, reviewing and improving work processes, facilitating and supporting users’ change management process, and influencing alignment of changes with the overall organization goals.
• Prepare test plans, and lead and coordinate integration and user-acceptance testing.
• Deliver project and system documentation according to the Project Development Methodology.
• Form good user relations by cultivating trust and building good rapport with users.
• Conduct post-implementation reviews to gather users’ feedback and plan for enhancements.
• Monitor new technologies/releases/patches and make recommendations to continuously improve work processes and services.
• Ensure high quality of deliverables, and review team members' deliverables.

Requirements

• Degree / Diploma in Computer Science or IT
• At least 6-8 years of relevant work experience, with hands-on experience as a project / functional lead.
• Good experience in business requirements gathering and analysis.
• Prior IT experience in the institute of higher learning and SaaS application delivery (administering the setup and configuration) will be an added advantage.
• Certification in Business Analysis and/or Project Management (e.g. PMP, CITPM) will be useful.
• Good knowledge of software development life cycles and structured project development methodology.
• Excellent communication (oral and written), interpersonal, conflict management, negotiation, analytical, and problem-solving skills.
• Proactive self-starter who is quality-conscious, attentive to details, result-driven, and a team player.

Please send your CV to jimmy.soh@ap-executive.com.

My client, a highly reputable organization, is seeking a senior information system administrator.

Job Descriptions

• Administer and provide assistance / day-to-day operational support for both on-premise and cloud software solutions (e.g. SAP, Documentum).
• Manage the security and performance of enterprise applications using tools like HP WebInspect, HP Fortify, Burp Suite, Web Application Firewall, and SlikPerformer.
• Play a project leader role for in-house system implementations.
• Manage small to medium-scale outsourcing projects. Responsible for preparing tender / RFQ specifications, evaluation, and implementation of the outsourced systems.
• Coordinate the design, release & deployment of systems with cross-functional team dependencies and impact.
• Coordinate and conduct User Acceptance Testing (UAT) and relevant training.
• Provide system documentation according to the Project Development Methodology.
• Conduct post-implementation reviews to gather user feedback and schedule enhancements and modifications.
• Evaluate software package/productivity tools and make recommendations.
• Participate in Information Systems Planning

Requirements

• Diploma / Degree in Computer Science or IT.
• At least 3 to 5 years of relevant work experience in the installation and administration of relevant SAP components (ECC, Fiori apps, Solution Manager, etc.), patches, and upgrades.
• Good knowledge of SAP Basis, security administration, client management, and change management in ABAP and Java Stack.
• Good experience in administering cloud solutions and platforms.
• Knowledge of Documentum administration will be advantageous.
• Good knowledge of Windows platform and SQL Server.
• Good knowledge of software development life cycles and structured project development methodology.
• Excellent communication, interpersonal, and project management skills.
• Strong analytical and problem-solving skills.

For consideration, please send your CV to jimmy.soh@ap-executive.com.

Our client is seeking an experienced and dynamic Director of Customer Service to lead our customer support team, ensuring exceptional service and satisfaction for their crypto users. The potential candidate will be required to relocate to Dubai and an excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders.

Responsibilities

Team Leadership:

Lead, inspire, and manage a high-performing customer service team. Foster a positive and customer-centric culture within the department.

Service Excellence:

Establish and uphold high standards for customer service, ensuring timely and accurate resolution of customer inquiries and issues.

Implement best practices to enhance the overall customer experience.

Strategic Planning:

Develop and implement strategies to optimize customer service operations in alignment with business goals.

Contribute to the development of customer-centric policies and procedures.

Customer Advocacy:

Advocate for customer needs and feedback within the organization.

Collaborate with other departments to drive improvements based on customer insights.

Quality Assurance:

Implement quality assurance processes to monitor and evaluate customer interactions.

Provide regular feedback and coaching to customer service representatives.

Technology Integration:

Collaborate with the technology team to implement and optimize customer service platforms, chatbots, and other support tools.

Stay informed about industry trends in customer service technology.

Training and Development:

Develop and deliver training programs for customer service representatives.

Ensure ongoing professional development to enhance team skills.

Metrics and Reporting:

Establish key performance indicators (KPIs) for the customer service team.

Monitor and analyze performance metrics, providing regular reports to senior management.

Crisis Management:

Develop and implement crisis management protocols for handling escalated customer issues.

Ensure effective communication during service outages or disruptions.

Customer Feedback and Surveys:

Implement customer feedback mechanisms, such as surveys and reviews, to gather insights for continuous improvement. Utilize feedback to drive strategic decisions and enhance customer satisfaction.

Qualifications:

• Proven 7+ experience in a leadership role within customer service, preferably in the crypto or fintech industry.
• Strong understanding of the crypto industry and digital financial services.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinker with the ability to align customer service efforts with overall business objectives.
• Familiarity with customer service technology and tools.
• Bachelor’s degree in Business, Marketing, or a related field.

Candidates interested in this role must be willing to relocate to Dubai. Candidates are required excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders

Please send your CV to jimmy.soh@ap-executive.com for consideration.

Our client is a content management system and event management firm. The client is seeking an account manager to handle existing client relationships - cross-sell and upsell solutions/services and handle all other adhoc administrative matters.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Assist with challenging client requests or issue escalations as needed
• Other ad-hoc and administrative tasks as required

Requirements and skills

• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration or diploma
• Prior experience in F&B, event management, and crypto-related work is an advantage.

Candidates with no experience or recent graduates are welcome to apply. A demonstrable with account management or sales will be given priority.

Our client is a global independent trustee with a presence in more than 18 locations. They are seeking an Assistant Manager/Manager - Trust Administration in the Singapore branch.

Main Responsibilities

• To deal with the day-to-day administration of a varied and complex portfolio of trust and company structures, and to maintain a wide knowledge and understanding of company and trust administration generally, including money laundering, compliance, and relevant legislation.
• Work closely with the Head of Trust Services and Business Development Director with the onboarding of new business within the Group.
• To ensure tasks are completed to the highest possible standards, within the agreed timescales and that the objectives of the Group are fulfilled.
• To nurture, develop, and grow the trust officers and senior trust officers in the team
• To consider the views, development, and strengths of all team members before decision-making.
• To develop close working relationships with relevant clients and contacts and to strengthen key relationships through regular contact. To seek to provide innovative and practical answers to client queries, being alert to both commercial concerns and technical accuracy. To ensure absolute compliance with KYC procedures to maintain knowledge of the client's business.
• To ensure billing and debt collection is carried out effectively and on time.
• To be alert to new business opportunities to maintain a broad general knowledge of issues affecting the offshore industry, and be able to apply this knowledge in developing new and existing business.
• To attend marketing events and seminars organized by intermediaries, whenever appropriate and possible.
• To support the company’s strategy, demonstrating the ability to generate innovative operational ideas and constructively challenge the status quo.
• And any other such duties that might be reasonably required for this role.

QUALIFICATIONS REQUIRED

• An enhanced level of technical knowledge to include more complex areas of trust & corporate products, investments, accounting and tax law, legislation, and regulation. This includes Discretionary Trust, Reserved Power Trust, Revocable/Irrevocable Trust, Private Trust Company (PTC), Employee Benefit Trust (EBT)/Employee Share Option Trust (ESOP) etc.
• Relevant professional qualification (ACCA, ICSA, or STEP preferred) together with a minimum of five years of relevant experience in the trust industry at the management level.
• Excellent organizational and client management skills, together with full knowledge of current company and trust legislation, and the local regulatory environment. This includes a high level of awareness of risk factors and compliance procedures.
• Professional manner with the ability to relate to persons at all levels, and to identify client's needs, responding to these quickly and effectively.
• Excellent people management skills including a high level of integrity, excellent written and oral communication skills, and the ability to multi-task.
• Good time management skills, together with a thorough understanding of client files. In addition, the post holder should have a strong appreciation of the importance of financial markets issues.
• Good interpersonal skills, with the flexibility to attend after-hours functions where relevant.
• Thorough knowledge and understanding of the company’s strategy, procedures and policies, compliance, and technical issues to enable you to act as a role model for peer group and junior staff.
• The ability to communicate in Mandarin with Chinese-speaking clients is preferred.

Please send your CV to jimmy.soh@ap-executive.com for consideration.

EA Licence number: 22S1169

Registration ID: R22109157

My client, a highly reputable organization, is seeking a senior database administrator.

Job Description

• Lead in-house database implementation (both in the cloud and on-premise).
• Manage small to medium-scale projects and vendors (e.g. AWS and Microsoft).
• Responsible for preparing tender specifications, evaluation, and implementation of the outsourced systems.
• Participate in database (DB), database firewall (DB), and data warehouse (DWH) related matters or projects, including but not limited to:

1. Upgrades & patches.
2. Job scheduling and monitoring.
3. Performance monitoring and tuning.
4. Security management and integrity checks.
5. Space monitoring.
6. Backup and Recovery.
7. Disaster Recovery.

• Perform software tools administration (e.g. SQL Management Studio, SQL Server SSIS, PeopleSoft Data Mover, SAP GUI)
• Assist to administer the SAP system.
• Review and maintain DB-related policies, guidelines, and standards.
• Provide technical assistance and day-to-day operational support for existing DBs.
• Provide documentation according to the Project Development Methodology.
• Conduct post-implementation reviews to gather user feedback and schedule for enhancements and modifications.
• Coordinate the design, release, and deployment of systems with cross-functional team dependencies and impact on the infrastructure.
• Evaluate software package/productivity tools and make recommendations to Principal Database Administrator and supervisor.
• Participate in Enterprise Database System Planning (i.e. database infrastructure design, planning and implementation).

Requirements

• Degree / Diploma in Computer Science or IT.
• At least 3 to 5 years of relevant work experience in enterprise cloud and on-premise database and data warehouse implementation and administration.
• Well-versed in both cloud (e.g. AWS, Azure) and on-premise enterprise databases, database firewall, data warehouse technologies, configuration, and administration.
• Proficient in database installation, upgrade, maintenance, performance tuning, and troubleshooting of MS SQLServer and/or MYSQL.
• Experience in MS SQL Server is strongly preferred.
• Good knowledge of Windows, database backup and recovery (Symantec NetBackup), and cluster-failover technologies (Microsoft Cluster, SQL Server AlwaysOn).
• Experience in SAP Basis or Database Firewall administration will be advantageous.
• Excellent communication, interpersonal, and project management skills.
• Strong analytical thinking and problem-solving skills.

For consideration, please send your CV to jimmy.soh@ap-executive.com.

Our client is one of the largest providers of fund, corporate and private client services in the market, recognized by our clients and the industry for exceptional client service and value and known for strong and sustained growth.

As a Private Client Sales Director (APAC), you are responsible for generating new business and revenue across the South East Asia market working closely with the Service Line Head, client-facing teams, and the broader sales team. The core objective is to identify, develop and implement business development initiatives and campaigns to introduce new clients and cross/up-sell to our current client base.

The successful candidate is a self-starter with a mature and established intermediary network as well as direct client relationships with potential new business opportunities.

Main Responsibilities

Business Development Activities

• Develop and manage Private Client intermediary and third-party services provider relationships to increase referrals
• Identify and target attractive Private Client markets and client segments in APAC buying hubs, focusing on long-term client relationships and profitable revenue generation
• Advice on strategic initiatives including product development and acquisitions, as required

Business Development Targets and Pipeline Management

• Achieve and exceed personal BD targets
• Manage opportunities from inception through the sales cycle to onboarding
• Maintain BD pipeline information, call reports, proposal templates, service/fee proposals, and related financial analysis
• Ensure that the Salesforce CRM system is updated with all contact and activity data.

Market Profile

Build the company's market position to generate quality sales leads via:

• Attendance and participation at industry events
• Host company events
• Thought leadership articles, press releases, client newsletters etc.

Qualifications

Educated to degree level, with a relevant professional qualification;

• At least five years’ proven business development experience in professional services, with a minimum of three years in a Private Client based role
• Mandarin speaker preferred but not essential
• STEP qualification is preferred
• Proven experience developing relationships at Managing Directors/senior management levels
• An understanding of the onshore and offshore administration market and services is preferred
• Highly computer literate (with knowledge of Word, Excel, and PowerPoint)
• Effective time management and organizational skills
• Experience in working with CRM systems, ideally Salesforce
• Excellent interpersonal and communication skills.

Please send your CV to jimmy.soh@ap-executive.com for consideration.