• You will be responsible for administration operations, analyzing effectiveness of operations in meeting goals, developing financial evaluations, as well as advising on methods/procedures to provide business support for your contracts.
• You will be responsible for the working with program managers to review and approve of tasking to contractors and participation in contractor's performance reviews.
• You will be responsible for supporting contractor's tasking development and performing continuous monitoring of contractor reports and accomplishments.
• You will troubleshoot contracting, tasking and funding issues as well as monitor contract reports for consistency and tasking and future tasking.
• You will work with others internal and external to the organization to resolve business issues using policies, precedents, goals, objectives, and guidelines of financial oversight and operations.
• You will serve as the COR on multiple contracts within your Department and oversee contractual obligations, monitoring the contractor technical compliance and progress, and maintain supporting documentation.
• You will develop reports utilizing software database programs, e.g. Excel and Access, and Web-based applications and applying pertinent laws, regulations, policies, and precedents affecting the use of business support functions.

What will I do in this position if hired?

In this Supervisory Operations Business Analyst position, you will be responsible for applying advanced analytical methods, such as mathematical modeling, statistical analysis, and econometric techniques, to assess program alternatives within FEMA's constrained resources. Duties include, but are not limited to:

• Supervising a team of data-focused professionals, including a data scientist and a GIS-focused operations research analyst, to ensure high-quality outputs in data science and GIS projects.
• Conducting in-depth analyses and consulting with senior management on resource allocation for programs of national scope.
• Developing and adapting analytical studies to evaluate FEMA's strategic initiatives and the effectiveness of programs.
• Collaborating with FEMA Headquarters and interagency partners to ensure alignment with long-term resource planning and agency objectives.

What else do I need to know?

At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

This announcement is for a position as a CORE (Cadre of On-Call Response/Recovery Employee). CORE employees are full-time employees hired to directly support the response and recovery efforts related to disasters. Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After three years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA.

This position will be hired into a temporary 4-year, excepted service appointment. Appointments may be renewed based on workload, funding, and supervisory approval.

FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.

• Serves as the Team Leader, ensuring the organization’s strategic plan is communicated down.
• Responsible for budget formulation, execution, allocation, and monitoring the use of resources to support the goals and objectives of the Strategic and Business Plans of the activity.
• Provides guidance regarding specific financial implications of program proposals.
• Serves as financial advisor and facilitator in recommending improvements that enhance the overall business/financial performance of the supply chain.
• Formulates, monitors, and revises operational budget for organizations.
• Determines the pricing methodology to apply to the activity’s products and executes price changes.
• Receives, validates, and accepts funding documents as well as creates and maintains the associated reimbursable internal orders.
• Facilitates the end-to-end business cycle design as fully synchronized with DLA’s continually evolving strategic direction and transformation programs.
• Ensures processes are in compliance with applicable laws/policies/regulations, well documented and regularly maintained.

Supervisory Duties:

• The incumbent provides technical and administrative supervision to a unit consisting of an Administrative Officer (GS-0341-09), and two Program Support Assistants (GS-0303-06).
• The incumbent oversees the daily operation of the unit, ensures that agency policies and priorities are being followed; develops performance standards; and evaluates work performance of subordinates.
• The incumbent gives advice, counsel, and instruction to employees on both work and administrative matters.
• The incumbent hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases.
• The incumbent interviews candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides for training needs; and finds ways to improve production or increase the quality of work within the area of authority.

• Serves as an administrative advisor to the Chief, Pharmacy. As such, the incumbent provides a key role in assisting the Chief, Pharmacy in the development and implementation of policies and procedures, both long and short-range planning, budget, guidelines, and proposals for efficient and effective utilization of resources and the operation of the division. The policies and procedures concern all aspects of the organization including budget and fiscal management, supply, service and equipment procurement, human resources and workforce utilization, contract negotiations, initiation and oversight, construction and renovation, and space utilization.

• The Business Manager is responsible for working with the Chief of Pharmacy to establish a long- and short-term strategic planning process within the Pharmacy that will consider and effectively integrate resource management planning; the missions of the VHA, VISN, and healthcare system; and the identified needs of the Pharmacy. They oversee the revision of long-range plans, goals and objectives for the Pharmacy for the accomplishment of Medical Center, VISN and/or national level program initiatives. Assists Continuous Quality
  Improvement (CQI) service in Pharmacy service's quality assurance activities such as collecting data and tracking risk management indicators. Represents the Chief and Associate Chiefs, Pharmacy Service, in their absence or conflict in schedule, in all matters not of a
  clinical nature and acts on various committees not requiring their personal attention to assure timely and orderly flow of pharmacy activities.

• Collaborates with the Chief of Pharmacy and other service line leaders to design the administrative structure needed to support the implementation of any new program initiatives, and champions the use of innovative quality improvement techniques. This includes all phases of program development; program management; staffing plans; Standard Operating
  Procedures development at other facilities; Credentialing/Privileging, LIP/FPA, OPPE/PPE implications; and coordination of processes, at the Philadelphia VA Medical Center.
• Collaborates with the members of the leadership team in the development of administrative, standard operating procedures and the implementation of operating policy in all phases of management. Monitors and completes all special and recurring administrative reports and correspondence according to VA requirements in a timely manner as assigned by the Chief of Pharmacy.
• Develops internal review systems and takes corrective action to assure that administrative activities follow appropriate standards and applicable regulatory entities.

• Typical duties include defining budget requirements, executing approved funds, analyzing actual vs planned, etc. Works with the Chief of Pharmacy to identify budget needs, and negotiates with management to arrive at appropriate funding levels that make the most.
  effective use of resources. The Business Manager is responsible for the Pharmacy's budget, forecasting, planning and allocation of resources, and accounting and financial reporting. This includes formulating and presenting the department's budget submissions, as well as ensuring the collection of reimbursable funds under formal support agreements/memorandums of understanding.

• Maintain complete knowledge of the following (to include but not limited to):
  • All hotel features / services, hours of operation
  • Hotel function space, entertainment options, menus and floral decoration options
  • Hotel safety guidelines and evacuation plan
  • Scheduled daily group activities
• Coordinate all group arrangements
• Communicate group needs and specifications to all relevant departments
• Follow up with Post-Conference reports and review group billings

•Responsible for the management of sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel.

•Up-sell, cross-sell, and promote Hotel facilities & services at every available opportunity to maximize sales revenue

•Defines precise guest requirements and ensures that the guest services offered correspond effectively to their requests

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer 

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities With outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us Out:  A Day in a Life at Johnson Controls

What you will do 

Johnson Controls is a global leader in the design, manufacture, installation, and service of a comprehensive array of networked and integrated fire alarm and suppression, security, and communications systems. Our continued success and growth has produced a need for a SSE, Service Sales Executive. The primary function of this position is to promote and sell service agreements for commercial building systems products to include fire alarm, suppression, sprinkler, security, sound, communication and inspections. Determine customer needs and develop sales strategies to meet those objectives. Close sufficient sales to meet sales plan objectives. Develop a positive ongoing relationship with customers. Develop and maintain an active proposal backlog that will support the sales plan. Conduct building surveys to support the development of estimates.  

How you will do it 

• Establish contact with prospect and qualify potential buyers of service contracts by scheduling sales calls, following up of leads and utilizing outlined marketing strategies. 

• Determine customer needs and develop a sales strategy to gain customer understanding of company service offerings. 

• Close sufficient sales to meet sales plan objectives. 

• Develop and maintain an active proposal backlog that will support achieving the designed sales plan. 

• Conduct building surveys to support the development of estimates. 

• Maintain correct and complete records of all sales related activities. 

• Submit all required sales reports, expenses, competitive activity and correspondence in an accurate and timely manner. 

• Develop a positive ongoing relationship with customers to ensure that Johnson Controls is meeting their requirements to ensure long-term customer loyalty. 

• Support the service department to generate leads for service or equipment/device upgrades. 

• Performs other duties as required. 

What we look for  

Required 

• Must have ability to handle a variety of situations encountered during sales process.  

• Must be able to work with minimal supervision.  

• Excellent communication skills.  

• Must have the ability to persuade and close sales and handle a variety of situations encountered during sales process and disciplined to work with limited supervision.  

Preferred 

• Bachelor degree in a technical or business discipline preferred or equivalent experience.  

• One to three years of sales experience in a related business with a proven successful record of accomplishment that is verifiable.  

#LI-AA2

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and sales training with outstanding resources

• Encouraging and collaborative team environment

• Check us out:  A Day in a Life at Johnson Controls https://youtu.be/pdZMNrDJviY

What you will do

As Fire Sales Manager within Johnson Controls you will be responsible for bookings growth, expanding relationships and wallet share with our existing customers, growing new business and growing and maintaining recurring service bookings and revenues to achieve organizational objectives. This position will take the lead in growing new customers and accounts by leading the installation and service sales and delivery capabilities in partnership with the sales and delivery teams within the assigned district or branch territory. 
 

How you will do it

• Responsible for sales plan achievement of assigned geographic area within the territory

• Lead the day-to-day high volume activities of an experienced district or branch sales team ensuring we meet or exceed customer and sales goal expectations. 

• Partner with Area Sales Manager to develop sales strategies, negotiate contracts and complete pricing strategy to develop new business and maintain existing business. . 

• Review and monitor sales performance, and refine sales strategies as required to ensure employee successfully meets assigned goals and objectives. Reallocate resources to improve overall results as needed. 

• Supply to the development of marketing, customer retention, advertising, pricing, and distribution strategies for the district or branch. 

• Ensure the sales force receives coaching and training on the technical aspects of the organization’s products and services; on marketing campaigns and sales promotions; and on sales techniques, procedures, and standards that will help them achieve their sales targets. 

• Create and drive local sales strategy in alignment with enterprise programs and strategies 

• Build, hire, develop and align an impactful team 

• Focus on high level customer (internal and external) networking and drive growth through collaboration and customer success. 

• Lead all sales activities for the area’s geographic boundary for the fire alarm, security, fire sprinkler and fire suppression businesses. 

• Grow and retain the recurring revenue base and associated service revenues by directly coaching/mentoring/training sales teams. 

• Collaborate with other area and nationally based sales leaders to demonstrate standard processes and achieve company objectives in growing the national account customer base... 

• Develop business plans for the territory including business development strategies, sales staffing, sales market assignments, strategic customer development and industry relations 

• Direct sales forecasting activities and set performance standards in alignment with assigned objectives. 

• Conduct regular “ride along” sessions with employees to coach, mentor, and meet with key clients to assist sales representatives with building and strengthening relationships, skills and negotiating and closing new business. 

• Responsible for administering, communicating and staying in sync with all company policies and procedures, whether formally or informally communicated. 

What we look for
Required 

• Demonstrated skills, ability and comfort leading a high volume/transaction sales team. 

• Comfortable leading and working in teams, experienced at project management and successful selling at all customer levels

• Able to create and develop solutions to customer needs while meeting objectives. 

• Committed to developing and organizing a versatile team. 

• Intuition for business (Johnson Controls preferred). 

• Excellent communication and team building skills with a strong understanding of inter-departmental relations. 

 
Preferred 

• University Degree in business or associated field (marketing or engineering preferred). 

• 5+ years professional sales experience in a related field (Fire protection, Security or related/adjacent construction business preferred). 

#LI-AA2

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will also responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.  

Essential Job Responsibilities

• Serves as the principal liaison between EPIQ, the client’s administration and the site employees

• Provides excellent client white glove customer service to all end-users at the site

• Provides onsite leadership with the Epiq team, and encourages staff development in their careers

• Continuously looks for opportunities to increase the efficiency of our on-site operations

• Seeks opportunities to increase our capabilities and makes recommendations to the key contact

• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

• Recruits and interviews potential EPIQ candidates for available positions at the site

• Hires, trains, manages, and evaluates all personnel assigned to the site

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

• Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports

• Displays high ethical standard, integrity, work ethic, and loyalty

Qualifications & Requirements

• High School Diploma or equivalent; College experience preferred but not require

• Previous management experience in a client service oriented field, preferably mail/copy/production

• Detail oriented with good verbal and written communication skills, with the ability to resolve complaints

• Strong initiative required; ability to work independently with minimal direct supervision

• Working knowledge of Microsoft products such as MS Word, Excel, and Outlook

• Ability to walk, bend, kneel, stand or sit for an extended period of time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Profile Summary:

The Enterprise Operations Manager oversees the operational and strategic management of a client relationship with the primary focus of achieving and surpassing client expectations. This position reports to an Enterprise Account Director with a dedication towards achieving account profitability; serving as the primary escalation contact; providing account leadership and mentorship to the Site Managers and on-site teams.

Essential Job Responsibilities

• Manage and oversee all assigned locations, personnel, and equipment for a client with multiple locations nationally

• Oversee the Site Managers and potentially other employees at multiple site locations

• Provide management direction to ensure our accounts are receiving quality service while operating efficiently and profitably

• Develop strategies to achieve 100% client satisfaction

• Strategically engage Epiq resources to support proactive solutions and industry trends with client

• Scheduled/Unscheduled travel to all client locations to monitor account performance

• Ensure monthly report compilation, including accurate billing submittal and invoice processing

• Monthly meeting/touch points with clients in all offices

• Perform Annual end-user survey and Semi-Annual Client survey

• Preparation, presentation, and review of Strategic Business Reviews

• Lead recruiting, developing, and training initiatives to optimize account performance

• Develop account strategies in accordance with overall strategy and business plans

• Proactively provide solutions to the client contact

• Respond to client concerns

• Host recurring meetings to train, educate and inform the on-site management team

• Develop positive relationships with client key contacts in each local office

• Ability to function with a high level of patience, tact and diplomacy

• Displays high ethical standard, integrity, work ethic, and loyalty

Qualifications & Requirements

• Bachelor’s degree required or relevant management experience

• Experience managing multi-site and multi-client operations

• Minimum 5 years’ experience in business process outsourcing industry

• Process improvement and project planning experience a plus

• Six Sigma training a plus

• Records and Information Governance leadership and workflow experience preferred

• Minimum 2 years’ management experience with heavy profit and loss responsibility

• Minimum of 2 years’ professional level work experience in a production environment and/or a client-service oriented field

• Working knowledge of PC applications including Microsoft Office software

• Knowledge ofand utilization of typical office services equipment and technology

• Extensive travel and on-site location work at times

The Compensation range for this role is $110,000 to $140,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule

• Copy Services includes accurately producing copy, print and scan projects per written instructions

• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

• Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience in a customer services field

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

• Team player, must have excellent customer service and communication skills

• Preferred Shift: 8:30-5:30 but some flexibility required

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Hospitality position provides “White Glove” customer service and is responsible for taking care of all client meetings and events, and hospitality tasks at a client location. 

Responsibilities

• Provide “White Glove” hospitality services
• Set-up meeting rooms as specified
• Perform walk through of floor(s) to inspect and ensure that all conference rooms and kitchens are clean, and stocked with supplies
• Clean pantry and kitchen as needed
• Provide support for miscellaneous requests and flex services
• Utilize various software and event planning programs to meet tasks
• Coordinate all hospitality-related functions and assist in prep set‐up/break‐down of all meetings, conferences and offsite events to ensure all requests are scheduled appropriately according to specified timelines provided by lawyers and legal practice assistants.
• Assist lawyers and support staff with menu arrangements, meeting room reservations and catering requests, accurately documenting all aspects to ensure all requests are met and information has been properly entered and executed.
• Provide Reception Desk coverage, including greeting, directing, and otherwise assisting firm guests; reception telephone coverage and responding in a timely manner to online/emailed space requests.

Job Requirements

• High School Diploma or GED
• Minimum of 2-year work experience, client service-oriented preferred
• Minimum of 5 years Hospitality/Concierge/Restaurant experience
• Good customer service skills, including tact in handling complaints.
• Good verbal and written communication skills
• Attention to detail and ability to multitask in a fast-paced environment
• Ability to lift or move 40 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended periods of time
• Working knowledge of Microsoft, Outlook, Word, and Excel

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule

• Copy Services includes accurately producing copy, print and scan projects per written instructions

• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

• Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience in a customer services field

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist provides various administrative support services to our clients which may include copy, print, mail, miscellaneous facilities-related tasks, hospitality services, and receptionist services.

Essential Job Responsibilities

• Copy Services includes accurately producing copy, print and scan projects per written instructions.
• Mail Services includes assist with mail delivery, prepare for mail shipment, label or post outgoing mail, FedEx, UPS or other overnight delivery. Assists Office Administrator (OA) in providing overall support services necessary to assist the firm’s attorneys and support staff to function productively.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Facilities Services includes set up conference rooms, meeting special client requirements, including correct table set up, tables are clean, lighting / shading is functional, and room is presentable.
• Performs facilities related duties including picture hanging, infrequent assembly of small furniture and other special needs as required.
• Assists with day-to-day facilities functions, including moving single or multiple offices/work locations, file cabinets, and boxes.
• Assist with office moves, replicating appearance in new location; set up of new offices with supplies, ensuring all equipment is functional, and office is presentable; departures, removal of all files delivering them to appropriate personnel, packaging of personal items, and ensuring office is presentable for next occupant.
• Hospitality Services includes coordination and upkeep of common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies.
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 1 year work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 50-75 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 50-75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Scheduled Shift: 8:30 am - 5:30 pm, Monday - Friday (in office, NO remote work)

The Compensation range for this role is 16.78 to 24.08 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Provide records creation, circulation, storage, tracking, transfer and retention services as defined or outlined in EPIQ’s service agreement with client.

Essential Job Responsibilities

• Register new files and track the circulation of files to and from client staff in Records Management System (RMS) database

• Prepare inactive files for offsite storage or digitization, performing file culling activities as requested

• Perform regular inventory of files stored at client facilities, or offsite storage vendors

• Assist client with retention and file transfer activities, obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment

• Assist client with clean-up activities, including triage, categorization, and appropriate storage or disposition of content

• Prepare reports related to the activity of the Records Department

• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries

Qualifications & Requirements

• High School Diploma or GED

• 1 year file, records, imaging/scanning experience

• Familiarity with FileTrail, iManage Records Manager, Autonomy Records Manager (FileSurf), LegalKey, NetDocument, OpenTEXT DM or similar Records Management Systems

• Strong verbal and written communication skills

• Detail oriented and attention to detail and accuracy

• Good organization skills with ability to manage multiple tasks

• Ability to life or move 40 lbs. or greater

• Ability to walk, bend, kneel, stand or sit for an extended period of time

• Must be able to work independently with self initiative.

• Part of a team of three.

• 8AM - 5PM M-F

The Compensation range for this role is 19.26 to 28. USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.