Total 5,034 Sales / Marketing job vacancies in Hong Kong, Island

Job Description & Requirements

Job Summary:

· Gross up to 5000

· 6 working days

· Retail hour: 12 hours per day

· Location: West

· Performance Bonus

· No exp needed

Job Responsibilities:

· Learn and provide basic head and facial massage technic/operating beautician machineries

· Up selling and promote the services and product to client

· Attend customer enquire and provide necessary suggestion

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format

JH Manpower consultancy pte ltd

Registration Number: R23116167

EA Licence No: 23C1628

Overview

Bot MD is a Y Combinator funded startup with the mission of Empowering Doctors around the world. Our core technology, “Bot MD”, is a proprietary medical A.I. chat engine that can be integrated with any hospital and clinical information system and used to power any chat platform (e.g. WhatsApp, Facebook Messenger, Viber) to help doctors and nurses automate patient engagement and remote monitoring.

We are looking for a passionate and driven Sales Account Manager to join our growing team to support our enterprise hospital and clinic customers in the rollout and implementation of Bot MD products across Singapore.

This role will be a great fit for you if you love driving growth, get excited by engaging with clients and are passionate about using data to drive insights into actions and delivering results. This is a hunter role.

In this role, you will report directly to the Regional Sales Manager and help to strengthen the playbook of Bot MD’s sales and account management strategies across Singapore. If you love working in fast-paced and creative environments, have a passion for healthcare and want to help change the world, please come talk to us at hiring@botmd.io .

Responsibilities

• Drive end-to-end outbound sales and overall revenue growth for hospitals and clinics across Singapore.
• Collaborate with internal stakeholders to drive process and product improvements to support client renewal and revenue growth.
• Uncover new opportunities within existing clients to enable up-sell and cross-sell conversations.
• Opportunity to build a playbook to scale across the region.

Required Skills

• 5+ years of sales experience; with relevant hunting experience in the healthcare or startup tech related fields
• Passionate about Bot MD’s products and impacting healthcare.
• Love technology and possess a deep understanding of SaaS products, ideally with experience managing hospital and clinic stakeholders within the medical industry.
• Experience in collaborating with cross functional teams (product management, solutions delivery, engineering).
• Team player with great communication skills and a can-do spirit.

Working Hours:

Mondays - Fridays

8.30 am - 5.30 pm

Work Location:

Tuas Area

Company Transport pick up:

Woodlands / Tuas West Road

Jobs Scope:

• Conceptualize, design, develop, implement and review of sales, marketing & PR strategies.
• Plan, co-ordinate, execute and manage sponsorships, promotional activities, events & roadshows
• Support product, sales and export departments with marketing related activities and materials
• Assist in attend to ad-hoc walk in customers sales enquiries in showrooms at times.
• Responsible for creating, managing, optimizing, tracking social media & SEO/SEM campaigns
• Managing & updating of brands websites with product information & events
• Managing & contents creation for social media accounts (Facebook, Instagram, Youtube & Tiktok), response to relevant social media & customers enquiries
• Preparation of monthly marketing report & regular updating of competitors benchmarking reports
• To ensure all brand & marketing guidelines are followed & implemented by both local & export markets
• Responsible in planning & conducting internal / external trainings in relation to product & marketing
• Oversees export distributors marketing activities & supports with available marketing resources
• Responsible for managing brand image for showrooms & events (Local & Export markets)
• Any other ad-hoc duties that may be assigned from time to time

Requirements:

• NITEC or Diploma in Marketing / Mass Communication / Business Admin or related fields
• Prior marketing experience would be preferred
• Proficient in Adobe Photoshop, Illustrator and other designing software will be an added advantage
• Team player with good interpersonal, oral and written communications skills.
• Entry level are welcome to apply.

Job Description

• Assist with administration within the Business Development Team.
• Support the EV Team on day to day operation and administrative duties.
• Analyse and report on datas collected from various departments.
• Communicate with various stakeholders to ensure smooth operations for Business Development Team and EV Team.
• Point of contact in Singapore when the Team is overseas.
• Assist and sorting daily attendance and send out attendance report weekly.
• Assist in organizing business travel & accommodation (eg., Application of VISA, booking and schedule flight and hotel etc.).
• Other ad-hoc assignments as assigned.

Requirements

• Minimum with Bachelors Degree in Business or any related field.
• Singaporeans are preferred.
• At least 1 year of experiences with Project Coordination, Preperation of Tender Documents, Liaising with various stakeholders, and Internal Performance Analysis.
• Proficient in the use of Microsoft Office (i.e. Excel, Words, Powerpoint & Outlook).
• Report generation with a good eye for details to ensure report accuracies.
• Meticulous sense of responsibilities and good working attitude & follow-up skills.
• Good interpersonal skills and being able to work in a fast-paced environment.
• Enjoy working with all levels of employees.
• Process good communication and written skills.

Working Hours:

Mondays - Fridays

8.30 am - 5.30 pm

Work Location:

Tuas Area

Company Transport pick up:

Woodlands / Tuas West Road

Jobs Scope

• Conceptualize, design, develop, implement and review of sales, marketing & PR strategies.
• Plan, co-ordinate, execute and manage sponsorships, promotional activities, events & roadshows.
• Support product, sales and export departments with marketing related activities and materials.
• Assist in attend to ad-hoc walk in customers sales enquiries in showrooms at times.
• Responsible for creating, managing, optimizing, tracking social media & SEO/SEM campaigns.
• Managing & updating of brands websites with product information & events.
• Managing & contents creation for social media accounts (Facebook, Instagram, Youtube & Tiktok), response to relevant social media & customers enquiries.
• Preparation of monthly marketing report & regular updating of competitors benchmarking reports.
• To ensure all brand & marketing guidelines are followed & implemented by both local & export markets.
• Responsible in planning & conducting internal / external trainings in relation to product & marketing.
• Oversees export distributors marketing activities & supports with available marketing resources.
• Responsible for managing brand image for showrooms & events (Local & Export markets).
• Any other ad-hoc duties that may be assigned from time to time.

Requirements

• NITEC or Diploma in Marketing / Mass Communication / Business Admin or related fields.
• Prior marketing experience would be preferred.
• Proficient in Adobe Photoshop, Illustrator and other designing software will be an added advantage.
• Team player with good interpersonal, oral and written communications skills.
• Entry level are welcome to apply.

About Us

ENGIE is pillared by 4 key businesses - Renewables, Energy Solutions, Networks, Thermal & Supply. Together with our 96,000 employees, our customers, partners and stakeholders, we are committed to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions. Inspired by our purpose, we reconcile economic performance with a positive impact on people and the planet, building on our key businesses – gas, renewables, energy, services, to offer competitive solutions to our customers.

Energy is our future, save it.

Responsibilities

• Be a part of the dynamic international team facilitating business development for energy solutions
• Conduct market research and analysis to assess industry trends and competitive landscapes
• Lead the preparation of sales proposals and tender interviews
• Stimulating sales growth by creating relationships with new and existing customers
• Develop and maintain a robust sales pipeline to ensure steady flow of potential business
• Work closely with the structured finance team and review Financial Model throughout the project financing process
• Collaborate with marketing and business development teams to develop effective go-to-market strategies
• Track and analyze sales performance metrics to identify trends and areas for improvement
• Manage relationships with clients, vendors and contractors to originate leads
• Lead Power Purchase Agreements (PPA) and EPC contract negotiations

Requirements

• Master/Degree in Engineering, Business or equivalent
• Min 3 years experience in the energy transition
• Passionate about renewables industry
• Goal getting, driven, committed, with strong planning and execution capabilities.
• Excellent problem-solving, organizational, analytical and critical thinking skills

MARKETING MANAGER - SALARIES FROM $5,900 TO $6,500

Good Salary + commission

The Sales Executive will manage his/her Sales Channel and reports directly to the CEO.
•Develop an effective sales strategy to grow existing customer accounts as well as identifying new channel opportunities to drive incremental sales.
•To work closely with customers and build long term relationship.
•To handle customers’ feedbacks professionally.
•To work closely with the sales team in achieving the sales objective for the month, quarter and year.

.To manage and develop outdoor sales strategy.

Requirements

•Minimum Degree in university/ Business Studies.
•Computer literate and posses good interpersonal and communication skills.
•Good team player with excellent customer service attitude and dynamic.
•Self motivated to work independently.

Other Information

• Job Type: Full Time, Permanent

Contact: 8783 2886

Job Description & Requirements:

• Manage Sales Activities including address customers' enquiries, invoices & delivery orders, sales order processing, initialling of quotations and collection of payments.
• Perform support to sales admin & marketing functions.
• Site visit / meeting to discuss on delivery requirement. Updating data, filing and others sales support.
• Provide inside sales support to internal department to ensure team efficiency and effectiveness.
• Other Ad-hoc sales & admin duties assigned.
• Follow up marketing channel management.
• Propose and conduct build-up of an efficient net-work of distributors in assigned territory.
• Co-operate with distributors to implement sales and/or marketing activities/programs in the assigned market.
• Co-operate with distributors working with their customers such as retailers, contractors, specifies to gain some key sales & marketing objectives in respect of sales volume, market coverage, retail chain-efficiency and so on.
• Build up networking with construction companies, contractors, specifiers, board of project management.

Qualifications:

• Possess at least a Diploma/Advanced/Graduate Diploma or bachelor’s degree in business administration / Management Studies / Sales & Marketing or equivalent.
• Having a minimum of 1 years working experience in sales will be an added advantage.
• Possess basic materials and market trend knowledge
• Knowledge of cemen and concrete technology or building materials
• Knowledge of latest product trends and activities
• Must be computer literate and have basic computer skills for reporting and presentation purposes
• Have strong interpersonal and communication skills
• Self-motivated and independent
• Must Possess own Vehicle.

Job Description

Working Hours:

Mondays - Fridays

8.30 am - 5.30 pm

Work Location:

Tuas Area

Company Transport pick up:

Woodlands / Tuas West Road

Jobs Scope:

• Conceptualize, design, develop, implement and review of sales, marketing & PR strategies.
• Plan, co-ordinate, execute and manage sponsorships, promotional activities, events & roadshows
• Support product, sales and export departments with marketing related activities and materials
• Assist in attend to ad-hoc walk in customers sales enquiries in showrooms at times.
• Responsible for creating, managing, optimizing, tracking social media & SEO/SEM campaigns
• Managing & updating of brands websites with product information & events
• Managing & contents creation for social media accounts (Facebook, Instagram, Youtube & Tiktok), response to relevant social media & customers enquiries
• Preparation of monthly marketing report & regular updating of competitors benchmarking reports
• To ensure all brand & marketing guidelines are followed & implemented by both local & export markets
• Responsible in planning & conducting internal / external trainings in relation to product & marketing
• Oversees export distributors marketing activities & supports with available marketing resources
• Responsible for managing brand image for showrooms & events (Local & Export markets)
• Any other ad-hoc duties that may be assigned from time to time

Requirements:

• NITEC or Diploma in Marketing / Mass Communication / Business Admin or related fields
• Prior marketing experience would be preferred
• Proficient in Adobe Photoshop, Illustrator and other designing software will be an added advantage
• Team player with good interpersonal, oral and written communications skills.
• Entry level are welcome to apply.

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

Role Purpose:

To deliver year on year sales and revenue growth targets for the Lonza Cell & Gene Technologies (CGT) business unit. To proactively identify and build a pipeline of deals with new customers and to build relationships with assigned target accounts. To be able to effectively promote current technical capabilities and new technologies (as they become available) to facilitate generation and closing of new clinical and commercial business opportunities in the gene therapy / viral therapy and cell therapy space. To understand in detail a customer’s need and offer a matching clinical phase appropriate service solution while effectively delivering Lonza’s value proposition. This role will be focused on generating new business in the APAC territory across the entire CGT BU service offerings for viral and cell therapy related therapies. This position requires up to 50% travel time with the expectation to attend CGT relevant conferences & trade shows and customer visits.

Duties and Responsibilities:

• Responsible for generating new business and a strong pipeline of opportunities from new customers through a high level of customer contact including frequent direct customer visits and extensive networking activities. Responsible for owning the entire sales process from first contact to deal closure.
• Demonstrate strategic business awareness of the market and customers’ needs and requirements in order to differentiate Lonza from the competition
• Develops, nurtures and maintains a strong network in the Cell and Gene Therapy market from which to drive future opportunities, including cold outreach and targeted account prospecting. Works closely with marketing department to support tradeshows, roadshows and conferences.
• Spends time in the field networking and attending conferences to generate new prospects, leads and opportunities and maintains detailed records in Salesforce
• Gathers market insights including competitive information
• Works closely with the Proposal and Commercial Development team on assessing opportunities and developing and presenting a tailored proposal and value proposition to client. Interface with additional internal resources when needed.
• Work closely with the Account Management team to transfer closed accounts to Account management post deal signature in a timeline and structured manner.
• Structures deals, leads the negotiation process and closes deals with the support of internal functions including commercial development, proposal, legal, controllership.
• Identify market trends, assesses market potential and develop strategies to grow market share using data from customer base and Lonza CGT market intelligence.
• Proactively seek business opportunities outside of standard leads received from the Marketing & Commercial Team.
• Perform other duties as assigned.

Requirement:

Education

• A degree in Life Science's or Engineering. Masters, PhD and/or MBA preferred
• Preferred area of study: Biology, Biochemistry, or related Engineering

Experience

• 5+ years of commercial experience in the Pharmaceutical, Biotech or CDMO space preferred
• Proven track record in delivering year on year business targets for complex service or high value deals
• Strong understanding of drug development and commercialization processes.
• Strong technical understanding of drug substance and drug product manufacturing processes within the Cell & Gene therapy sector.
• Role requires traveling approx. 50% of the time.

Knowledge

• Fluent command of English, written and verbal, other language skills considered an asset.
• Proven ability to generate PowerPoint presentations and tailoring them to the specific needs of a customer
• High level of understanding of the drug development process from pre-clinical to clinical development and commercialisation including a solid scientific understanding of principles underlying the manufacturing of cell and gene therapies.
• Understanding of SalesForce.com customer contact management system
• Familiarity with the overall contents of relevant contracts to be closed, such as Letters of Intent (LOIs), Master Services Agreements (MSAs) and Statements of Work (SOWs)
• A basic understanding of critical commercial contract attributes to run a profitable Cell & Gene Therapy based CMO business.

Skills

• Strong interpersonal skills. Creative, adaptable, capable of self-motivation and independence
• Customer facing can-do attitude. The ability to build relationships based on trust and long term commitment. Strong gravitas, particularly in specific technology area of focus
• Leadership skills, ability to professionally lead group discussions involving senior execs from pharma & biotech companies
• Experience of working in and driving teams to a specific customer based result.
• Proven previous involvement in contract negotiations in a leading role and as part of negotiating contracts. The ability to proactively lead all stakeholders involved in negotiations (such as Lawyers, Proposal Managers, Commercial Development) up to final close of a contract
• Independently & creatively develop individual deal structures to translate Lonza’s CGT value proposition into successful offers matching client’s needs while balancing the profitability of Lonza’s CGT CMO business

Qualities & Attitude

• Has strong personal belief and self-confidence in their ability to effectively communicate technical capabilities in area of focus.
• Has drive and desire to constantly improve selling skills
• Has energy level and engaging style to easily form a range of customer relationships from technical / project to executive level.
• Has focus and ability to pull people together from different parts of the business in order to reach a common goal
• Strong team player
• Builds enduring customer relationships based on trust
• Is optimistic and has the tenacity to bounce back from rejection
• Is keen to understand customer motivation and customer value drivers to realise full account potential
• Is comfortable operating with degrees of ambiguity
• Is objective in decision-making and balancing risk
• Demonstrates strong business awareness and commercial acumen in positioning Lonza products/services

Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

We are looking for a Technical Sales Manager, SEA in UPM Specialty Papers. The position is based in Singapore.

Greetings from your future manager

“We are looking for a passionate and technically skilled individual to join our team as Technical Sales Manager, SEA region. You will be part of our global professional technical network. This role offers the unique opportunity to work with our global function, collaborating with diverse teams across different regions to drive innovation and deliver exceptional solutions to our clients. You will be at the forefront of our efforts to expand our market presence and enhance customer satisfaction. If you are that team player, come speak with us!” -- Area Sales Director, SEA, UPM Specialty Papers

What you will do

• Proactively provide technical competence in resolving performance issues for customers. Develop and maintain claims handling procedures.
• Work closely with local sales and customer service team to create business value by enhancing product performance and service offering. Develop support solutions to meet customer’s quality and development needs.
• Promote UPM Technical Consultancy. Provide input for product and business intelligence by monitoring industry and product trends, keeping abreast of technological developments.
• Represent UPM at customer print and converting sites and developing multi-level contacts to support sales. Develop network across printing, labelling and packaging industry. Attend trade shows, conferences, and related events.
• Develop strong links within all internal functions and interact with mills in Europe and Asia.
• Collaborate closely with UPM Global Technical Network.
• Assume sales responsibilities as required to meet business needs.

Who you are?

• You have a university degree in a relevant field. Experience and knowledge of printing, label and packaging papers will be an advantage.
• You can deal directly with local customers as well as large MNCs and across cultures and regions.
• You are fluent in written and spoken English, have good communication, analytical and interpersonal skills.
• You are a team player and committed to achieving results.
• You have regional experience in Southeast Asian markets and a willingness to travel.

ROLE

1. The primary responsibility for the role is to initiate contact with potential and existing customers to generate and qualify sales leads, promote the company’s entire suite of services and “products / supply chain solutions“ and identify sales opportunities. The task is to convert these leads or opportunities into bankable sales revenue with acceptable levels of margins (to be defined by company).
2. The role holder is responsible for growing net new business and new pipeline. The incumbent must have a deep understanding of market & competition to develop appropriate winning sales strategies and apply the sales and solutions expertise, in conjunction with in-house subject matter experts. Most importantly - have a high conversion efficiency of sales pipeline.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Plan, implement sales strategies and deliver /help deliver planned sales goals.
2. Participate/Initiate sales objectives /targets by forecasting and developing annual sales quotas projecting expected sales volume and profit for existing and new clients.
3. Manage sourcing of customers. Build and maintain relationships with customers and assist and direct team members in sourcing and growing customer base.
4. Provide excellent service and maintenance of current customers, including analysis of current lanes to assure we are competitive.
5. Monthly financial analysis including determining overall success of current customer profiles in terms of revenue and profit.
6. Determine current rates offered by competitors.
7. Achieve satisfactory profit/loss ratio and market share in relation to pre-set standards, industry and economic trends including sales and margin goals.
8. Overseeing the activities and the performance of the Sales function.
9. Prepare report if needed;
10. Perform other jobs related to sales function as assigned

JOB REQUIREMENTS

• Minimum Degree in Business / Marketing / Logistics or equivalent;
• Minimum 5 years of experience in regional sales preferably in the Asia Pacific Region;
• Ideally from logistics industry or an industry / category where logistics is a vital part of the business.
• Superlative leadership and interpersonal skills.
• Exemplary sales hunting & KAM capabilities.
• Above average learning skills.

We regret to inform that only shortlisted candidates will be notified.

Asia Wine Network Pte Ltd

(ESTABLISHED WINE DISTRIBUTOR-SINCE 1995)

We are established wine & niche alcohol importer & distributor in Singapore since 1995.

With over 29 years of wine excellence in Singapore & proudly being awarded “Wine Distributor of the Year” 2017 and 2019 by the Award of Excellence, we are amongst the few reputable wine distributors in Singapore & regionally with strong recognitions in the F&B Industry and Corporations.

Directly import wines from over 13 different countries & more, we mainly supply to B2B.

Our marketing directions also towards B2C via E-commerce and Social Media.

Our activities are closely linked with F&B hospitality and we actively participate in diversified lifestyle linked with many different events where wines and alcohols are needed

We love candidates who enjoy innovative lifestyles, creative, active and passionate about hospitality industry.

POSITION: SALES MANAGER (WINE WHOLESALE)

(FULL TIME)

*GROSS MONTHLY FROM $4800

*5 Working days Per Week

Required to work in our office at Boon Lay Way

Job Responsibilities

- Focus in areas of wine business development & various of wine-marketing leads to signed on wine distribution

- Focus in wine distribution & supply to F&B Trade Customers (Hotels/ Restaurants / Bars & Recreation Clubs) & Corporations

- Must be active in sourcing of NEW potential clienteles for wine supply & distribution to F&B TRADE

- Able to work independently in the development & marketing with follow-up of full customer services to F&B Clienteles with assistance on the advises on the design & formulation on the wine menus for F&B clienteles (if needed) after wine contract secured and also able to provide wine sales & organize related wine events to different Corporations

- Contribute creativity juice to capture lifestyle attention

Qualifications

Qualified & Experienced (WINE) TRADE SALES CANDIDATES are welcome

General Requirement

- Enjoy innovative lifestyle & passionate about wines

- Must have Wine Sales Experience to F&B Trade

- Must have WSET I & II CERTIFICATES

- Proficiency in design software, Photoshop, Illustrator is a plus

- Excellent communications skills & Good in Negotiation skill

- Diligent with meticulous attention to detailed wine proposal

- Must be Customer oriented & Cheerful personality

- Must be Self-Driven & Motivated

- Ability to work independently as well as team player

- Able to handle criticisms to implements suggestions for improvement

-Timeline driven & Respect & Fulfil KPI Monthly

Interested please email resume with passport photo to :

sally@awn.com.sg

Job Description:

1. Perform sales functions as follows:

• Identify potential clients for the waste management market segments assigned to him/her with the aim to establish cordial and business relations
• Prepare proposals and negotiate the best deal on behalf of the company through close follow-up with potential customers to obtain feedback on the status of quotations, competitors response, decision-maker’s intention and any other relevant information affecting the outcome of the proposal.
• Facilitate the preparation of Sales Order through the Customer Service Executive and to work closely with him or her on sales and proper documentation.
• To prepare periodically, Sales reports for presentation to the Sales Manager.

2. Work with Customer Service to maintain Customer Database with inputs such as name, designation, company, address, telephone and facsimile numbers and e-mail address, etc.

3. Assist Manager to maintain/improve the Customer Care Program by monitoring customer satisfaction, addressing customer complaints, and responding appropriately to any changes in customer’s personnel, equipment, processes, materials used and business strategy

4. Support market intelligence by gathering information on customers, prospects, competitors, new entrants, price, market situation and trends in the various segments, influence groups & stakeholders, service offering and substitutes

Job Requirement:

1. Diploma/Degree in marketing or equivalent
2. Must possess a vehicle as travelling to customers’ site is required
3. Chemical knowledge preferred
4. Excellent communication, interpersonal and PR skills
5. Excellent sales track records
6. Team oriented and dynamic

Others:

1. Salary: S$3,000 - S$4,500 (including incentive)
2. Transport reimbursement: $700 (based on receipt/bill, ie:patrol/carpark/ERP)
3. Transport allowance: $800 (fixed)
4. Phone reimbursement: $200 (based on bill)

SERVICE SALES

· Identify and develop potential business opportunities;

· Responsible for maintaining an existing customer base, create new customer accounts and business development;

· Achieve sales & profit targets set by the company;

· Cultivate and enhance long term relationship with new and existing customers;

· To process quotation on recommended parts to customers within 1 day upon receipt of reports through eSOS;

· To generate an invoice for billing to customers within 1 day upon completion of the job through eSOS;

· Ensure immediate response to Customers and close follow-ups with Customers via email, phone call, text messaging and faxes;

· Ensuring customers’ requirements are clearly and adequately defined before handing over to the project and operation team;

· Schedule and coordinate with customers on Load Test (LT) / Visual Inspections (VI);

· Ensure all Customers crane details are updated to eSOS accurately;

· Ensure on sending mass emails to customers on new/revised service rates;

· Gather Customers’ feedback and develop corrective measures for Management reviews;

· Responsible for providing a high standard of customer service

· To generate weekly reports to update management on the progress of all enquiries and order confirmation to both internal and external customers

· Conduct weekly meeting with inter-related depts. such as Sales, Parts Executive, Finance, Store, Purchasing possible for providing a high standard of Customer Service;

· Ensure timely billing for service job completed within 3 working days through ESOS to customers;

SERVICE OPS.

· Responsible for updates of daily Technician Schedules, including breakdown calls, maintenance, load tests, visual inspection, etc to ESOS.

· To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;

· To organise weekly operations meetings with Technicians;

· Work closely with Supervisor on assigning right team for jobs;

· Ensure timely deliveries, right quality and quantity of parts to Customers;

· To ensure electrical jobs under projects are completed on time by Technicians;

· Responsible for maintenance of Equipment List and update of all relevant parts details on regular basis;

· To ensure Technicians are always in proper and clean overalls;

· To check on proper housekeeping at the Service Area, Electrical room, truck cleanliness;

· To ensure tools in toolboxes, tools in tool bags, full PPE of technicians, stocks in trucks are checked on a weekly basis;

OTHERS

· Ensure procedures, standards and guidelines are followed and maintained;

· Ensure all documentation of records are up to date and filed accordingly;

· Any other duties assigned by the Management from time to time.