Responsibilities:
Strategic Planning
- Develop and execute strategic plans to achieve the company’s goals and objectives in terms of profitability and operations excellence.
- Analyze market trends and adjust strategies accordingly.
- Prepare and present reports to the CEO/Owner on the company’s performance and strategic initiatives.
Business Development
- Identify and pursue new business opportunities to expand the company’s client base.
- Responsible for increasing the company’s profitability and loss and sales.
- Develop and implement marketing strategies to promote the company’s services.
- Negotiate contracts and agreements with clients and vendors.
Operational Management
- Ensure the Company’s business licensing and certifications are up to date and renewed timely.
- Oversee the day-to-day operations of the company, ensuring all cleaning services are delivered to the highest standard.
- Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
- Monitor and manage the company’s budget, ensuring cost-effective operations.
Staff Management ·
- Conduct regular performance evaluations and provide coaching and professional development.
- Foster a positive and productive work environment.
- Overseeing all the office management such as Human Resource, Purchasing, Finance and Administrative.
Customer Relations
- Ensure high levels of customer satisfaction by maintaining excellent service quality.
- Address customer complaints and resolve issues promptly and effectively.
- Develop and maintain strong relationships with key clients.
Quality Control
- Establish and maintain quality control procedures to ensure all services meet the company’s standards.
- Conduct regular inspections and audits of cleaning services.
- Implement improvements based on feedback and performance data.
Health and Safety
- Ensure compliance with health and safety regulations.
- Develop and enforce safety protocols and procedures.
- Conduct regular safety training and drills for staff.
Requirements:
• Malaysian
• 8-10 years experience in similar industry (janitorial, facilities management)
• Diploma/Degree in Business Management, etc
• position requires travelling
• Language proficiency : English, Malay, Mandarin would be an added advantage
• Good leadership skill – to motivate staff to perform task effectively.
• Trained in ISO9001 Quality Management System would be added advantage
