Total 26 Fresh/Entry Level Information Technology job vacancies in City of London, London, EC3V 3QX

資格和經驗：

- 歡迎應屆畢業生

- 最低學位/文憑資格

- 經驗：0-2年IT領域經驗

- 中國候選人優先

- 自有交通

任務和職責：

客戶支援

- 透過電話、電子郵件或聊天為客戶提供一線支援。

- 診斷並解決與 POS 和會計系統相關的技術問題，包括硬體、軟體和網路連接問題。

- 必要時將未解決的問題上報給更高階的支援或專業團隊。

技術援助

- 協助在客戶地點安裝和設定 POS 和會計系統。

- 根據客戶要求配置POS和會計軟體，確保與現有系統和硬體的兼容性。

- 提供最終使用者有關正確使用和維護 POS 和會計系統的培訓。

維護和更新

- 定期進行系統維護和更新，以確保最佳效能和安全性。

- 監控系統效能並主動解決潛在問題。

- 管理軟體更新和補丁，確保對業務運營的干擾最小化。

文件和報告

- 維護支援請求、提供的解決方案以及其他客戶互動的詳細記錄。

- 建立和更新使用者手冊、常見問題文件和技術支援文件。

- 產生有關常見問題、系統效能和客戶回饋的報告，以提供改進資訊。

團隊協作

- 與高階員工協調：與高階技術支援專家和其他團隊成員密切合作，解決複雜問題並改善支援流程。

- 回饋和建議：根據客戶互動和遇到的問題提供回饋和建議，以改善軟體功能和客戶支援服務。

學習與發展

- 持續學習：隨時了解最新的軟體功能、更新和行業趨勢，為客戶提供知識淵博的支援。

- 參加培訓：參加內部培訓課程，以提高您的技術技能和產品知識。

合規性和安全性

- 資料安全：確保客戶資料安全處理並符合公司政策和相關法規。

- 政策遵守：在所有客戶互動和技術支援活動中遵循公司政策和程序。

津貼和福利：

- 佣金和獎金

- 津貼（旅費、交通費等）

- 醫療索賠

- 定期的團隊活動

- 公司旅行

- 食品儲藏室零食

- 遊戲區 (PS5/Nintendo Switch) (馬六甲地區)

Qualifications & Experience:

- Fresh Graduate are welcome

- Minimum Degree/Diploma Qualification

- Experience: 0-2 years in IT field

- Chinese Candidates Preferred

- Own Transportation

Tasks & Responsibilities:

Customer Support

- Provide first-line support to customers via phone, email, or chat.

- Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.

- Escalate unresolved issues to higher-level support or specialized teams as necessary.

Technical Assistance

- Assist in the installation and setup of POS & Accounting systems at customer locations.

- Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.

- Provide training to end-users on the proper use and maintenance of the POS & Accounting system.

Maintenance and Updates

- Perform regular system maintenance and updates to ensure optimal performance and security.

- Monitor system performance and proactively address potential issues.

- Manage software updates and patches, ensuring minimal disruption to business operations.

Documentation and Reporting

- Maintain detailed records of support requests, solutions provided, and other customer interactions.

- Create and update user manuals, FAQ documents, and technical support documentation.

- Generate reports on common issues, system performance, and customer feedback to inform improvements.

Team Collaboration

- Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.

- Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.

Learning and Development

- Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.

- Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.

Compliance and Security

- Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.

- Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.

Perks & Benefits:

- Commission and bonus

- Allowance (travel stipends, transportation, etc.)

- Medical Claim

- Regular team activities

- Company trips

- Pantry Snacks

- Gaming Zone (PS5/Nintendo Switch) (Melaka Area)

銷售和行銷主管負責推動公司或組織的銷售和行銷工作。他們在推廣和銷售產品或服務以及製定和實施有效的營銷策略方面發揮著至關重要的作用。以下是銷售和行銷主管的一些常見角色和職責：

資格和經驗：

- 歡迎應屆畢業生

- 最低學位/文憑資格

- 經驗：0-2年相關領域經驗

- 中國候選人優先

- 自有交通

銷售策略與規劃：

- 制定銷售策略和計劃以實現公司的銷售目標。這包括分析市場趨勢、識別潛在客戶以及確定接觸他們的最佳方法。

- 潛在客戶開發：透過各種管道（例如推銷電話、電子郵件行銷、社群媒體推廣和參與行業活動）產生潛在客戶。這包括識別和鑑定潛在客戶以及建立初步聯繫。

- 客戶關係管理：與客戶和顧客建立並維持牢固的關係。這包括了解他們的需求，解決任何疑慮或問題，並提供卓越的客戶服務以確保客戶滿意度和保留率。

- 產品推廣和品牌推廣：制定和執行行銷活動以推廣公司的產品或服務。這包括創建行銷材料、協調廣告工作以及利用數位行銷管道來提高品牌知名度並吸引客戶。

- 市場研究與分析：進行市場研究以確定客戶需求、偏好和趨勢。這些資訊用於完善行銷策略、開發新產品或服務並保持領先於競爭對手。

- 銷售演示和協商：向潛在客戶提供有效的銷售演示，展示產品或服務的優勢和價值。與客戶談判並完成銷售交易，同時確保互利的結果。

- 銷售業績追蹤和報告：根據目標監控銷售業績並向管理層提供定期報告。分析銷售數據，確定需要改進的領域，並實施糾正措施以提高銷售效率。

- 協作與協調：與產品開發、客戶支援和行銷等跨職能團隊合作，以協調銷售策略並確保順利運作。與內部利害關係人協調，確保及時交付產品或服務並解決任何客戶問題。

- 市場和競爭對手分析：了解最新的行業趨勢、市場狀況和競爭對手的活動。識別機會和潛在威脅，並相應調整銷售和行銷策略。

- 持續學習與發展：隨時了解最新的銷售和行銷技術、工具和行業最佳實踐。參加專業發展活動、參加研討會或培訓課程，並與行業專業人士建立聯繫，以提高技能和知識。

這些職責可能會根據公司規模、行業和具體工作要求而有所不同。銷售和行銷主管需要積極主動、以結果為導向，擁有出色的溝通和人際交往能力，並對公司的產品或服務及其目標市場有深入的了解。

津貼和福利：

- 佣金和獎金

- 津貼（旅費、交通費等）

- 醫療索賠

- 定期的團隊活動

- 公司旅行

- 食品儲藏室零食

- 遊戲區 (PS5/Nintendo Switch) (馬六甲地區)

職責：

• 培訓、監督並安排直播主播到可用的時間段進行直播或根據需要重新安排。
• 與直播主持人密切合作，透過工作/輪班的任何時間範圍內的洞察和分析來追蹤、監控和了解直播表現。
• 實施標準化指南和程序來追蹤和監控遵守情況和績效。
• 與直播主分享如何創意地進行直播/影片以吸引觀眾。
• 了解市場上的護膚和美容產品趨勢。
• 上級指派的任何臨時任務

資格：

• 至少一年相關經驗，有電商/TikTok/Shopee直播營運工作經驗者優先
• 擁有任何領域的最低教育程度文憑
• 良好的英語和馬來語能力
• 良好的人際溝通與溝通能力
• 對護膚美容產品有良好的了解與興趣
• 能夠在最少的監督下工作
• 願意輪班工作（上午 8 點 - 下午 5 點/下午 1 點 - 晚上 10 點/下午 5 點 - 凌晨 2 點）

津貼和福利

• 津貼（餐費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險

Responsibilities:

• Train, supervise, and schedule Live Streaming Host to their available time slot to go live or reschedule as and when needed.
• Work closely with Live Streaming Host on tracking, monitoring, and understanding live streaming performance through insights and analytics at any timeframe of work/shift.
• Implement standardized guidelines & procedures that will track and monitor adherence and performance.
• Share ideas with the Live Streaming Host on doing live streaming/videos creatively to attract the audience.
• Have an understanding of skincare and beauty products trend in the market.
• Any ad-hoc assignments assigned by superior

Qualifications:

• Minimum one year with relevant experience, having E-Commerce / TikTok / Shopee live stream operation working experience would be a plus point
• Possess minimum education level Diploma in any field
• Good command of English and Bahasa Malaysia
• Good interpersonal and communication skills
• Have good knowledge and interest in skincare and beauty products
• Able to work with minimum supervision
• Willing to work on a rotational shift basis (8am - 5pm / 1pm - 10pm / 5pm - 2am)

Perks & Benefits

• Allowance (meals, transportation, etc.)
• Flexible working hours
• Casual dress code
• Medical insurance

As a Student Trainee- Broadband Program Analysis, you will perform the following duties:

• Coordinates policy and program research related to OTIA's overall policy and programmatic mission, including BroadbandUSA and mapping.
• Prepares recurring and special reports and summaries from broadband data requiring substantial analysis and interpretation and development of new formats.
• Drafts summaries, briefings, and memoranda on core issues of concern to NTIA, including broadband policy and program issues.
• Analyzes problems to include program structures, mission statements, legislative research and public policies related to broadband infrastructure and digital inclusion programs across state and local governments and federal agencies.

Your key responsibilities:

• Understand domain knowledge & client testing process clearly to implement all testing activities effectively
• Work directly with client and project team on daily assignments:
  • Develop, maintain and execute manual test cases/test scripts
  • Report, track, and monitor defects on the defect tracking system
  • Prepare and review test documentation
  • Address issues relating to testing quality
  • Communicate progress, test results and quality risks both internally and directly to the client

As an information technology intern you’ll get opportunities to utilize your current skills and develop new ones to handle the ever changing requirements of the Information Technology industry. Under the direction and supervision, the incumbent will participate in and/or independently perform the following:

• Design and execute basic test plans and scripts, document system defects and report test results.
• Write installation scripts, install applications on test machines, and validate installations.
• Research and analyze latest information technologies.
• Research and evaluate PC software and operations systems.
• Test potential products.
• Assist clients in the use of standard software applications.
• Perform administrative functions on standard software to manage access and privileges for a variety of users.
• Develop and maintain web pages and web-based applications.
• Develop basic applications including requirements analysis, system design, software development, testing and implementation.
• Provides support to supervisor and staff on projects.
• Gathers, analyzes, and evaluates information for input into problem states.

Your key responsibilities:

• Participate in all software development activities following Scrum process
• Design solutions and approach for software features or subsystems
• Write high-quality code to implement software features or fix bugs
• Perform unit testing, documentation and all other activities defined in Definition of Done before passing source code to Testing team
• Communicate and report internally or directly to client on status or result of work

Key responsibilities:

• Understand domain knowledge & client testing process clearly to implement all testing activities effectively
• Work directly with client and project team on daily assignments:
• Develop, maintain and execute manual test cases/test scripts
• Report, track, and monitor defects on the defect tracking system
• Prepare and review test documentation
• Address issues relating to testing quality
• Communicate progress, test results and quality risks both internally and directly to the client

The Brilliant Career You Love 

Are you passionate about software testing and be eager to sharpen your expertise every day?

Do you want to be a part of the Great Team who creates awesome billion-dollar Software Products for U.S clients?

Do you love to work in a top-notch IT Company in Vietnam with Good Investment into People Development?

If yes, we strongly believe that you will enjoy each single working day at KMS Technology

Your key responsibilities:

• Understand domain knowledge & client testing process clearly to implement all testing activities effectively
• Work directly with client and project team on daily assignments:
  • Analyze requirements and work closely with the client to clarify requirements
  • Develop, maintain and execute manual test cases/test scripts
  • Report, track, and monitor defects on the defect tracking system
  • Prepare and review test documentation
  • Address issues relating to testing quality
  • Communicate progress, test results and quality risks both internally and directly to the client

The Brilliant Career You Love 

Are you passionate about software testing and be eager to sharpen your expertise every day?

Do you want to be a part of the Great Team who creates awesome billion-dollar Software Products for U.S clients?

Do you love to work in a top-notch IT Company in Vietnam with Good Investment into People Development?

If yes, we strongly believe that you will enjoy each single working day at KMS Technology

Your key responsibilities:

• Understand domain knowledge & client testing process clearly to implement all testing activities effectively
• Work directly with client and project team on daily assignments:
  • Analyze requirements and work closely with the client to clarify requirements
  • Develop, maintain and execute manual test cases/test scripts
  • Report, track, and monitor defects on the defect tracking system
  • Prepare and review test documentation
  • Address issues relating to testing quality
  • Communicate progress, test results and quality risks both internally and directly to the client

The Brilliant Career You Love

Are you passionate about innovative software development and be eager to sharpen your expertise every day?

Do you want to be a part of the Great Team who creates awesome billion-dollar Software Products for U.S clients?

Do you love to work in a top-notch IT Company in Vietnam with Good Investment into People Development?

If yes, we strongly believe that you will enjoy each single working day at KMS Technology where you certainly contribute to the company's growth and sharpen your experience and expertise every day. In addition, you will also get chances to:

• Have the chance to work with talented developers, following high standard software development practices and CI/CD processes
• Be trained and worked on complex systems using cutting-edge technology-based frameworks.

Your key responsibilities:

• Love Coding.
• Follow Your Passion
• Enjoy Every Single Working Day with Your Nice Colleagues and Our Kind Clients.
• Take Your Skill to the Next Level

The responsibility includes:

• Participate in all software development activities
• Clarify requirements with client/team 
• Write high-quality code to implement software features or fix bugs and implement Unit Test
• Report the status to client/team

We are seeking an experienced project manager to lead the implementation and management of Freshdesk within our subsidiaries and new departments. The ideal candidate will have a deep understanding of Freshdesk and the ability to integrate it with other software to enhance its functionality thanks to data analysis.

As the Freshdesk project manager, you will be responsible for proposing and implementing creative solutions to improve our customer support operations, as well as building and maintaining relationships with stakeholders from diverse cultural backgrounds and language.

Key Responsibilities:

• Lead the implementation of Freshdesk in new subsidiaries, departments or business units
• Integrate Freshdesk with other software to enhance its functionality
• Propose and implement creative solutions to improve customer support operations
• Build and maintain relationships with stakeholders from diverse cultural backgrounds and languages
• Constantly monitor and improve Freshdesk performance (day to day management)
• Provide training and support to end-users by responding to General Inquiries about Freshdesk
• Manage the platform, i.e.:
  • Setup Service level agreement / email investigation
  • Setting up automation rules
  • Adding/Removing Agents
  • Communicate progress and results to upper management and process leaders
  • Manage client inquiries and interactions through Freshdesk
  • Ensure a positive customer experience and maintain the company's reputation
  • Represent the company in a professional manner in all client interactions

• Perform hands-on coding as needed

• Understand the requirements of the customer or business and utilize this knowledge to develop applications that are consistent with this

• Design, develop, review, implement, maintain and manage continuous integration, build management and deployment scripts, systems, and any code as required

• Write unit tests and run through all the test cases for assigned tasks and ensure all cases are tested and passed before release for testing

• Participate in Agile/Scrum activities: daily standup, demo session, retrospective, estimate and planning, etc

• Perform other tasks assigned by the Leader/Manager.