Total 1,031 Customer Service job vacancies in King of Prussia, PA

As a Telecommunications Support Specialist, the incumbent provides substantive telecommunications program support on behalf of the Division and the Office. Works independently or on a team, as assigned, performing research, analyses and evaluations in order to provide information required for outreach, coordination and negotiations undertaken within the Division. This may include country background information in support of OIA or executive travel; talking points in support of meetings or travel engagements; research and analysis dealing with topics being discussed within IVP meetings; etc. Such duties may involve collecting information from within and outside of the FCC; drawing conclusions; drafting reports; discussing proposals and problems with a wide range of interested parties including program managers, representatives of other Bureaus and Offices and customers, such as industry representatives; analyzing and evaluating all information and alternatives in order to reach conclusions and make recommendations and/or provide a comprehensive and thorough document or analysis.

The incumbent is responsible for demonstrating knowledge of a wide variety of complex international telecommunication issues, rules and regulations in accordance with the legislation, rules and policies pertinent to OIA. The incumbent reviews industry publications to keep abreast of developments in the domestic and international telecommunications industries. The incumbent conducts extensive and in-depth research of international telecommunication issues and writes a variety of related documents, such as letters, memoranda, briefing summaries, narrative and statistical reports. Assignments involve compiling, reconciling, and correlating voluminous international telcommunications workload data from a variety of sources or the data which must be carefully crosschecked, analyzed and interpreted to obtain accurate and relevant information.

WHAT IS THE TAXPAYER ADVOCACY SERVICE (TAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service, Operations Support, Finance & Human Capital

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Operates large, complex riding lawn mowers that have multiple or independently controlled cutting decks, and/or specially designed mowers that operate on slopes; lawn and garden tractors with various specialty attachments.
• Operates other types of equipment (e.g., lawn edging equipment, trimmers, brush cutters, brush chippers, etc.) and hand tools (e.g., shovels, picks, pulaskis, digging bars, rakes, etc.), to maintain buildings, grounds, roads, and trails.
• Carries out special laboring assignment(s) which require knowledge of several steps, phases, or detailed procedures and a practical knowledge of project requirements and objectives.
• Loads and unloads supplies and materials from trucks, trailers, dollies, etc. Moves furniture, removes and sets signs, paints picnic tables and signs, rakes and waters lawns, trims trees and shrubbery, picks up litter, and cleans and repairs fire pits.
• Cuts trees and heavy vegetation with axes, chainsaws, or powered brush cutters; stacks heavy logs, lumber, and sacks of cement, etc., or performs other duties requiring similar judgment and comparable heavy physical effort.

Your new company:

You will become part of a company that believes that everyone matters. The setting, based in Llantwit Major, provides adults with learning disabilities, autism, and mental illness the opportunity to be more independent. You will become part of a team that delivers person-centred care and creates a safe and stimulating environment where everyone can achieve.

Your new role:

This role will consist of supporting adults with learning disabilities, autism or mental illness. You will be involved in the daily living of the individuals, providing personal care when necessary. A large part of the role is providing individuals with access to the community to participate in leisure activities and appointments. In this role, you have a real chance to have a positive impact on people's lives, promoting independence and improving standard of living. Shift patterns are days only and long days from 8am-8:30pm.

What you will need to succeed:

Experience in the social care sector is not essential for this role as you will be provided with training and a buddy to complete an induction. You must be committed to completing this training and any further training that may be required. Through this, you will be supported to gain qualifications and experience that will assist you in creating a career in social care. It is important that you are friendly and approachable, making it easy to communicate with both those you are caring for and your team. Due to the need for providing access to the community and transporting individuals, driving is essential for this role.

What you will get in return:

• Weekly pay
• An internal payroll system with no umbrella companies and hidden costs/ additional charges
• A friendly, supportive office team is available 24/7 with our on-call system.
• Career progression
• Referral bonuses
• Free training
• Free DBS
• Flexible working
• Holiday pay

What you need to do now:

If you are currently working in the social care sector and are looking for a change or are brand new to the sector and looking to start your career, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job is not right for you, but you are looking for a new position, please contact us, and we can discuss what you are looking for in your next role!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

• Performs critical analyses and evaluation of background investigative reports and other information related to national security and the suitability of applicants being considered for employment with HHS.
• Adheres to personnel security and suitability policies and procedures to meet personnel requirements of HHS and satisfy the provision of existing statutes and executive orders governing federal government programs.
• Liaisons with other Federal agencies such as the Office of Personnel Management (OPM), Department of Defense (DoD)/Defense Counterintelligence Security Agency (DCSA), Department of State (DOS), to exchange security information.
• Provides leadership to a subordinate staff of highly technical and administrative personnel, including Federal Government employees and contractors.

• Exercises direct supervisory authority over the staff of the Directorate's Administrative Office staff, comprised of 12-16 professional, technical and support positions.
• Serves as a member of the Directorate leadership team and is the principal advisor to the Associate Director for developing or reviewing plans and authorizations for business operations and administrative support.
• Oversees the total Washington Cultural Resources Directorate budget including formulating both current and future year needs, allocating funds, and executing the directorate's budget and financial operations.
• Serves as liaison to the National Park Service HR office, and coordinates the human resources management program of the Cultural Resources Directorate.
• Supervises and coordinates information technology policy and planning activities of the Cultural Resources Directorate.

The following are the duties of this position at the full performance level (GS-13). You will have the opportunity to learn to perform all of these duties and will receive training to help you grow in this position.

• Provides administrative support of a substantive nature to facilitate program management to the Office of the Chairman.
• Discusses a wide range of sensitive and non-sensitive issues with the Chairman and diverse individuals, groups, and organizations having business dealings with the Commission.
• Develops specialized memoranda, documents, and reports for management review and provides detailed feedback and analysis on materials prepared for the Chairman and office staff.
• Responds to program inquiries and/or resolves problems and issues based upon a thorough knowledge of established policies, rules, and regulations. Collects, evaluates, and performs extensive research before referring inquiries to the Chairman.
• Recommends policies, procedures, and practices to manage the office's operating programs. Advises the Chairman on obtaining additional staff to manage projects and on human resources policies and procedures to accomplish this task.
• Administers the Chairman's budget operations and independently develops budget formulations projections.
• Manages program functions such as travel, maintaining the office calendar, and scheduling and arranging meetings and conferences. Attends meetings with the Chairman as required.
• Plans, obtains, and directs the full range of the office's program support and related services, e.g., telephones, equipment, supplies, purchasing, etc.

The selectee will serve as a(n) IT Cybersecurity Specialist (INF/CDA) in the Office of the Chief Information Officer, Office of the Chief Information Officer. Typical work assignments include:

• Testing, implementing, deploying, maintaining, reviewing, and administering cybersecurity infrastructure hardware and software
• Using data collected from a variety of cybersecurity tools (e.g., IDS/IPS devices, firewalls, packet captures, and host tools) to analyze events that occur within their environments for the purposes of identifying and mitigating threats
• Using mitigation, preparedness, and response and recovery approaches, as needed, in support of incident response in order to maximize system availability and minimize system recovery time
• Using defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network to protect information, information systems, and networks from threats
• Designing and leveraging automation in support of streamlining completion of cybersecurity tasks across numerous technologies (firewalls, containers and servers [Windows and Linux], etc.) and functions (vulnerability management, incident response, security operations, etc.)

1. Prepares, coordinates, and provides comprehensive global air transportation and logistical support for over 2200 joint military personnel assigned to the White House Military Office.
2. Serves as the first line supervisor under the Director of Operations, WHMO for military personnel (enlisted and/or officers). Provides functional guidance, direction, leadership, training and exercises supervisory personnel management responsibilities.
3. Directs, conducts and carries out various senior level program management activities to include developing policy and procedures necessary to implement revised or new directives of higher headquarters.
4. Serves as senior systems analyst in assessing IT requirements. As the Chief of IT Integration, conducts ongoing assessment of automated equipment, equipment locations, use, costs and acquisition to define opportunities for new or improved installation business processes solutions.

WHAT IS THE HEADQUARTERS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Chief Operations Officer

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

This announcement will close on 11/25/2024. The first 50 applications received will receive first consideration. Applications that are submitted after the initial cut-off number has been reached will not receive consideration unless otherwise requested by management.

Duties includes but are not limited to:

Portfolio Responsibilities

• Supports advancement of the VHA ONS Strategic Plan Workstreams and associated subgroups therein, delivering goals, objectives, and action plans.
• Aligns the vision, direction, and objectives of the ONS nursing leadership and nursing clinical practice with ambulatory care programs and committees to elevate the quality of professional nursing practice throughout the VHA health care system and in support of the VHA Nursing Workforce Strategic Plan and in collaboration with other ONS portfolios.
• Communicates and fosters effective labor management partnerships.
• Provides analysis and reporting of clinical practice data, developing action plans and interventions, and assesses results of actions in follow up.
• Engages in succession planning, including mentoring and coaching others into roles within and external to ONS.

• Facilitates multiple teams to achieve desired outcomes, creating, implementing, and measuring large complex projects within an integrated health system.
• Demonstrates effective oral and written communication and human interpersonal skills, as evidenced by communicating clearly, being able to work with diverse constituencies, developing rapport with people at all levels of the organization, and having the ability to clearly communicate goals, objectives, and progress in meeting milestones.
• Establishes external relationships and collaborative alliances, which facilitate teamwork, enhance nursing practice, scientific inquiry, and promote partnership with academic and professional organizations at a regional (VISN) and national level.
• Serves on, leads, and/or establishes key committees to improve clinical and nursing processes across the enterprise as a national ONS representative for ambulatory care nursing.

• Promotes the identification, dissemination, and evaluation of best practices in ambulatory care nursing and team-based care.
• Assesses trends in ambulatory care nursing practice and clinical outcome measurement systems to identify and implement optimal practices and approaches, and the use of information systems, electronic health record, metrics, and outcome measures to guide care.
• Responds to internal and external communications and maintains knowledge of and communicating activities through communication with VA and non-VA stakeholders.
• Promotes the development, operationalization, and sustainment of strong partnerships between VA and external stakeholders through national ambulatory care-related nursing committees and workgroups with representation from national nursing leaders to end users to advance standardization and excellence.

Flexible working arrangements, ideally full time, and can consider flexible and compressed hours,up to 37 hours a week.

Remote working manageable, with use of Counsel to cover attended hearings.