Total 6,914 Customer Service job vacancies in City of London, London, EC1V 2BN

• The duties may include, but are not limited to:
• Serves as the CAFA Director’s representative, fully participating in the planning and program development of user fee costs and activities to support PPQ’s mission, goals, and policies.
• Coordinates with the CAFA Director to provide overall leadership, direction, coordination, and operational accountability for the CAFA division and associated programs.
• Coordinates, develops, and integrates staff functions with other APHIS programs and programs of other federal, state, and foreign agencies and private organizations.
• Represents the CAFA Director in meetings and dealing with outside groups such as Members of Congress, agricultural industry groups, and officials of other government agencies.
• Oversees in-depth analyses of user fee policy and program management issues of importance to APHIS’ mission to protect and serve U.S. agriculture.
• Oversees administration of PPQ’s user fee activity-based cost models; manages the team that designs, develops, operates, and evaluates the user fee cost model and associated regulatory activities.
• Improves program cost tracking, analysis, and financial decision-making.
• Manages financial accounts for appropriate conduct of the assigned program(s) which may or may not involve special appropriations, user fees, reimbursable overtime, or trust funds.
• Leads national budget development for assigned program responsibilities and provides coordination for the Program Planning and Budget Development Process.

Order of Referral: Applications received up to 11:59p.m. EST on the date in which 75 minimally qualified applications is reached will receive first consideration. Applications received after 11:59p.m. EST on the date in which 75 minimally qualified applications are received may not receive consideration unless otherwise requested by management. Additional applications will be reviewed in one day increments at management request.

This position may be filled as virtual (i.e., the employee may work at a VA facility or VA-leased space other than the facility that is hiring the employee and may telework) and is authorized for telework up to 50%. VA supports the use of telework and filling virtually to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility and potential duty location may be discussed during the interview process.

Major Duties include, but are not limited to:

• Functions as an advisor, administrator, educator, consultant, and mentor who possesses a wide range of experience and leadership skills.
• Provides leadership and oversight for VACO clinical and administrative operations as directed by the National Program Manager, Purchased Long Term Services and Supports.
• Supports the integration and collaboration of nursing with other professional disciplines and functional areas in the mutual achievement of Veteran-driven and organizational goals.
• Relates effectively with VACO and program healthcare executives, and the community as well as program and service leaders at the network and facility levels.
• Assists the National Program Manager with healthcare operations and the functions and activities expected of them.
• Contributes ideas and recommendations for the establishment and revision of standards of care, policies, and objectives for the enhancement of Veteran care.
• Provides program management of the Skilled Home Care programs and acts to improve the quality and oversight of these programs.
• Coordinating activities related to the planning, development, and execution of all related skilled home care programs, coordinating the general program support work such as collection, compilation, research, and/or tracking of data and program information.
• Advises and provides technical and clinical expertise on overall operations and functions for all Veterans Heath Administration (VHA) Skilled Home Care program activities and collaborates across numerous offices and locations.
• Performs high level administrative or technical program work in support of the program, office, or of the organization.
• Provides leadership in the development, enhancement, and improvement of national standards, policies, and guidelines to improve the effectiveness, quality, and oversight of Skilled Home Care
  programs and for Veterans who require these services.
• Supports national and VISN level activities and field facilities by providing clinical program and policy guidance and assistance with the development of interdisciplinary approaches to the accomplishment of strategic plans and initiatives related to the Skilled Home Care programs.

Major duties/functions include, but are not limited to:

• The nurse is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care.
• Delivers safe care to assigned patients, while developing technical competencies.
• Safely and effectively uses patient care equipment.
• Correctly and safely performs nursing procedures.
• Recognizes overt abnormal signs and symptoms and/or changes in patients' condition and responds appropriately.
• Implements physician's/provider's orders in a timely and complete manner.
• Implements nursing interventions/orders in a timely and complete manner
• Requests assistance from co-workers when needed; knows when to ask for help.
• Formulates a plan of care based on nursing assessments, using the nursing process, based on the ANA Standards of Nursing Practice.
• Completes initial assessment of patient condition and response to treatment and initiates follow-up as needed.
• Includes the patient and family/significant other in developing the initial plan of care and establishing goals.
• Updates plan of care with assistance as needed.
• Assesses patient's learning needs, learning preference and readiness to learn.
• Develops and implements a plan to meet learning needs, instructing patients and families in basic health teaching and discharge planning.
• Documents the nursing process.
• Documentation is consistent, accurate, concise, and timely.
• Evaluates and documents patient response to interventions and progress towards attainment of goals and expected outcomes.
• Revises plan of care according to evaluations of patient's responses and outcomes.
• Uses the Computerized Patient Record System (CPRS), Eccentric Clinical Procedures, and Bar Coded Medication Administration (BCMA) software per policy, as well as any future patient documentation programs.

As a Preservationist you:

• Perform carpentry, masonry and painting related tasks, including roofing, framing, finishes, windows, doors, and cabinetry.
• Replicate historic features, historic mortar mixes, and other treatments on historic structures while maintaining the maximum amount of historic fabric.
• Perform journeyman level carpentry and masonry tasks to repair, reconstruct, replicate, restore, or rehabilitate historic structures and historic features.
• Utilize investigation techniques to perform condition evaluations and recommend appropriate treatments for historic structures.
• Make precise calculations of quantities, volumes, area, curves, arcs, tangents and elevations using tapes, rules, squares, angle finders, levels, sight levels, compass, divider, calipers and arithmetic calculations.
• Perform tasks in accordance with oral instructions, written instructions, blueprints, sketches, drawings, specifications and building codes.
• Properly and safely select, use, and maintain a wide variety of modern and ancient hand tools, power tools, and stationary equipment for the performance of carpentry and masonry tasks.
• Identify historic materials by type, species, texture, color, etc. Select appropriate material for carpentry and masonry related repairs, restorations, rehabilitation and the reconstruction of historic structures.

As a Telecommunications Support Specialist, the incumbent provides substantive telecommunications program support on behalf of the Division and the Office. Works independently or on a team, as assigned, performing research, analyses and evaluations in order to provide information required for outreach, coordination and negotiations undertaken within the Division. This may include country background information in support of OIA or executive travel; talking points in support of meetings or travel engagements; research and analysis dealing with topics being discussed within IVP meetings; etc. Such duties may involve collecting information from within and outside of the FCC; drawing conclusions; drafting reports; discussing proposals and problems with a wide range of interested parties including program managers, representatives of other Bureaus and Offices and customers, such as industry representatives; analyzing and evaluating all information and alternatives in order to reach conclusions and make recommendations and/or provide a comprehensive and thorough document or analysis.

The incumbent is responsible for demonstrating knowledge of a wide variety of complex international telecommunication issues, rules and regulations in accordance with the legislation, rules and policies pertinent to OIA. The incumbent reviews industry publications to keep abreast of developments in the domestic and international telecommunications industries. The incumbent conducts extensive and in-depth research of international telecommunication issues and writes a variety of related documents, such as letters, memoranda, briefing summaries, narrative and statistical reports. Assignments involve compiling, reconciling, and correlating voluminous international telcommunications workload data from a variety of sources or the data which must be carefully crosschecked, analyzed and interpreted to obtain accurate and relevant information.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

WHAT IS THE TAXPAYER ADVOCACY SERVICE (TAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service, Operations Support, Finance & Human Capital

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Operates large, complex riding lawn mowers that have multiple or independently controlled cutting decks, and/or specially designed mowers that operate on slopes; lawn and garden tractors with various specialty attachments.
• Operates other types of equipment (e.g., lawn edging equipment, trimmers, brush cutters, brush chippers, etc.) and hand tools (e.g., shovels, picks, pulaskis, digging bars, rakes, etc.), to maintain buildings, grounds, roads, and trails.
• Carries out special laboring assignment(s) which require knowledge of several steps, phases, or detailed procedures and a practical knowledge of project requirements and objectives.
• Loads and unloads supplies and materials from trucks, trailers, dollies, etc. Moves furniture, removes and sets signs, paints picnic tables and signs, rakes and waters lawns, trims trees and shrubbery, picks up litter, and cleans and repairs fire pits.
• Cuts trees and heavy vegetation with axes, chainsaws, or powered brush cutters; stacks heavy logs, lumber, and sacks of cement, etc., or performs other duties requiring similar judgment and comparable heavy physical effort.

Your new company
My client is based in the education industry. They provide learning services for the council, who in turn provide those services to local schools for their SEN students.

Your new role

• Providing a proficient, effective and timely SEN casework related support function as part of the SEN Strategic and Casework team to support a specialised service related to pupils with SEN.
• To ensure that support functions are administered within priorities set out by the SEN Casework Manager.
• To work closely with the SEN Strategic Casework team to plan, develop, implement and maintain robust administrative processes to support the functions of the service.
• Provide high quality and proactive general business and organisational support to the SEN Strategic and Casework Team, including diary management, word processing, filing, photocopying, handling post, preparing routine and non-routine correspondence, reports, spreadsheets and other documents using ICT based systems, etc as required.
• In particular, ensure tasks are dealt with according to plans and arrangements put in place by SEN Casework Managers, the SEN Statutory and Strategic Process Manager to enable timely responses to work associated with:
  • Assessment and preparing EHCPs
  • Annual reviews by schools, settings, colleges and the Local Authority
  • SEN appeals
  • Complaints, FOI and SAR requests
  • Phase transition processes
  • Pupils transferring between other LAs
  • School funding team requirements
  • Customer care response time standards.
• Organise, administer and attend a range of meetings and specialist panels as required. To include preparing and circulating minutes, agendas and documents, taking minutes, recording and communicating decisions.

What you'll need to succeed
To be considered for this role, you must have proven experience in Administration, knowledge of GDPR and be able to handle day to day tasks with confidentiality. You will need to be IT Literate and have excellent knowledge of Microsoft Word, Excel, PowerPoint and Outlook. The successful candidate must have a current DBS on the update system as you will be handling sensitive information related to pupils with SEN. Experience working within Education would be beneficial but is not essential.

What you'll get in return
This role is a 6-month Temp Maternity Cover but has the potential to be extended. A permanent offer at the end could be a possibility. The position will predominantly be working remotely, with the occasional day in the office when needed. Working hours are 9-5 Monday-Friday. 21 days annual leave entitlement + bank holidays.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company:

You will become part of a company that believes that everyone matters. The setting, based in Llantwit Major, provides adults with learning disabilities, autism, and mental illness the opportunity to be more independent. You will become part of a team that delivers person-centred care and creates a safe and stimulating environment where everyone can achieve.

Your new role:

This role will consist of supporting adults with learning disabilities, autism or mental illness. You will be involved in the daily living of the individuals, providing personal care when necessary. A large part of the role is providing individuals with access to the community to participate in leisure activities and appointments. In this role, you have a real chance to have a positive impact on people's lives, promoting independence and improving standard of living. Shift patterns are days only and long days from 8am-8:30pm.

What you will need to succeed:

Experience in the social care sector is not essential for this role as you will be provided with training and a buddy to complete an induction. You must be committed to completing this training and any further training that may be required. Through this, you will be supported to gain qualifications and experience that will assist you in creating a career in social care. It is important that you are friendly and approachable, making it easy to communicate with both those you are caring for and your team. Due to the need for providing access to the community and transporting individuals, driving is essential for this role.

What you will get in return:

• Weekly pay
• An internal payroll system with no umbrella companies and hidden costs/ additional charges
• A friendly, supportive office team is available 24/7 with our on-call system.
• Career progression
• Referral bonuses
• Free training
• Free DBS
• Flexible working
• Holiday pay

What you need to do now:

If you are currently working in the social care sector and are looking for a change or are brand new to the sector and looking to start your career, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job is not right for you, but you are looking for a new position, please contact us, and we can discuss what you are looking for in your next role!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Executive Support Officer (Hybrid) needed in Tower Hamlets, £28ph PAYE - Reference: RQ1418611

This is a hybrid role requiring at least three days in the office. This role is supporting a Corporate Director, so we are looking for a senior Personal Assistant

• To be responsible for providing responsive, high quality, professional and timely executive support to allocated Chief Executive / Corporate Director and for ensuring the Executive Support Team operates efficiently and effectively in a highly pressured environment.
• To provide a responsive, high quality, professional and timely support to the Chief Executive/Directorate Leadership Teams and associated governance including responsibility for all aspects of the smooth running of Statutory Officer and Directorate Leadership Team meetings, from effective forward planning to attending in person to take minutes.
• To work collaboratively with the Executive Support Team Leader to ensure that the services provided by the team are strategically aligned with other functional areas to enable a seamless approach to service delivery and to continually improve policies, procedures and processes that meet business needs.
• To maximise the use of technology to improve processes and workflow, through the identification of improvement and efficiencies, the deployment of new functionality and system enhancements to improve value for money and service provision to internal users.
• To lead the transformational change agenda in support of the Chief Executive / Corporate Director and be the key point of contact to manage and improve the directorate’s liaison with the Mayor, Lead Members, Councillors and other internal and external stakeholders.

This is a full time role on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

Job Title: Service Charge Analyst
Contract Type: Fixed term for up to 6 months
Salary: £38,266.65 per annum
Working Hours: 35 hours per week, full time
Working Pattern: Monday – Friday
Location: Arlington House, Camden, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Charge Analyst

You will be responsible for the accurate calculation, construction and issue of all services charges, including both annual revenue charges and major works charges for properties. Be responsible for the accurate calculation and issue of all rents in the housing portfolio, working as required with other departments to achieve this.

About you

We are looking for someone who has:

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Driven and target orientated.
• Commitment to delivering exemplary and industry leading customer service.
• Degree level education.

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile
Person specification
Knowledge, Skills and Experience

• Responsible for the accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for properties in the One Housing portfolio management, working with other departments to achieve this.
• Responsible for the accurate calculation and issue of all rents in the One Housing portfolio working as required with other departments to achieve this.
• Responsible for the makeup of service charge and rent setting.
• Responsible for the reconciliation of invoices.
• Responsible for actualising end of year accounts. Both Financial and calendar year.
• Responsible for dealing with customers directly, responding to customer enquiries via phone email and email.
• Answering customer calls.
• Resolving CRM cases.
• Drafting complaint, ME, Mayor, general enquiries for Rents and Service charge manager.
• To attend residents meeting regarding rents and service charges.
• Ensure to provide an excellent customer focused professional service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required.
• To assist the rents and service charge manager in all tasks and responsibilities.
• To advise understand lease terms, statutory measures and One Housing policies relevant to the shared ownership and leasehold properties and its charges.
• To ensure efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendance.
• To maximise income to the service and organisation by maximising levels of cost capture when calculating service charges.
• To provide specialist advice and guidance to colleagues and residents on matters relating to rents, service charges and third-party landlords.
• To be responsible for undertaking all statutory consultation in relation to service charges.
• To ensure a good working relationship with relevant One Housing colleagues and stakeholders.
• To proactively ensure that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.
• Meet all targets set and any relevant corporate objectives, including production of KPI’s and stats.
• Regularly consider new strategies, legislation, policies, trends, practices and initiate and implement any changes where appropriate to maximise income collection and deliver a industry leading service.
• Understand Bluebox functions.

Essential

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Driven and target orientated.
• Commitment to delivering exemplary and industry leading customer service.
• Degree level education.

Desirable

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• People management experience.
• Professional qualification in property management, facilities management, service charges and rents and/or leadership.

Decision Making Accountability

• The post holder will need to have very good working relationships within the Customer Operations Directorate Finance, One Direct and Housing Operations
• The post holder will be responsible to make good decisions (in consultation with senior managers where necessary) about service charge recovery, budget setting and service improvements.

Other

• Ensure that responsibilities for Health & Safety are properly understood and discharged as defined in One Housing’s Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.
• Comply fully with One Housing’s policies and procedures including the standing orders and financial regulations.
• Comply with the Equal Opportunities and Diversity Policy.
• Comply with the Data Protection Act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public).
• Carry out any other reasonable duties as required.