Property Management and Maintenance

■ Manage and maintain the property and keep it in a state of safe, good and operational condition

■ Ensure compliance of all relevant legislations, standards and requirements governing the

maintenance and management of buildings in Singapore, including customary business practices

■ Implement and regulate all instructions, by-laws and laws permitted under the requirements of

BMSMA and House rules

■ Liaise, schedule, supervise and conduct routine inspections of the property, grounds, facilities and

equipment to ensure that the property is properly maintained and serviced by staff and/or

contractors

■ Prepare, implement and review checklist and preventive maintenance programmes for the property

■ Liaise with property developers, consultants, architects, contractors during TOP and POST TOP for

new developments

■ Respond to after office hour emergency calls, messages and emails and take appropriate actions

Requirements:

■ Diploma or above

■ At least 2 years of related working experience

■ Proven management experience within property management industry

■ Strong understanding on Running Management Corporations and the Building Maintenance & Strata Management Act

■ Experience in managing relationships with clients

■ Demonstrate strong ability to influence and negotiate

■ Strong interpersonal, organisational, people management skills

■ Passion for and experience in developing people

■ Fluent in English

■ Excellent communication skills

Property Executive

Fully responsible for the day to day operation of building / condominium.

Coordinate all maintenacne and administrative staff assigned to the building / condominium.

Carry out all maintenance functions to the highest standard expected for the client and the subsidary proprietors.

Coordinate personnel of providing maintenance, finance, security, fire safety and car park management.

Ensure all contract works / rountine servicing are carried out accordingly as specified in their contracts agreement.

Review all contracts, agreements and insurance before their expiry and recommend renewal or call for quotation / tender.

Co-ordinate council meetings and general meeetings.

Please take note of the following information:

*For location wise, you will be placed at site around west side.

About Us: Muslimin Trust Fund Association (MTFA) is a rapidly growing nonprofit organisation dedicated to serving the underprivilege community in Singapore. Established with the aim of providing financial assistance and support to Muslims in need, MTFA focuses on various areas such as education, healthcare, welfare, and social services.

Guided by our principle of "Towards a sincere pursuit of Ihsan", we aim to continuously create positive impacts within the communities we serve.

Job Summary: This is a 6-month maternity coverage contract. The executive officer will assist in the coordination and execution of estate maintenance activities. This position requires collaboration with internal and external parties to ensure the smooth operation and upkeep of the estate.

Key Responsibilities

• Support and Coordination: Assist in coordinating the activities of Maintenance Support Officers (MSOs) and cleaning staff to ensure compliance with estate maintenance standards.
• Renovation Support: Aid in the planning and oversight of renovation or upgrading works to enhance the functionality and aesthetics of the Homes.
• Payment Assistance: Assist in managing payment processes for estate maintenance activities
• Procurement Support: Support the tendering process for estate purchases and maintenance contracts
• Record Keeping: Help update and maintain records of maintenance activities and vendor interactions on maintenance management systems.
• Maintenance Requests: Assist in handling and escalating maintenance requests
• Property Inspections: Support property inspections with internal and external parties and help maintain photographic records.
• Vendor Coordination: Assist in coordinating with vendors for the creation and installation of printworks and manage related logistics.
• Asset Management: Help keep accurate records of all fixed assets
• Ad-hoc Duties: Perform additional responsibilities as assigned by Reporting Officers and Management to support organizational needs.

Requirements

• Minimum Diploma or equivalent qualification in facilities management, property management, or a related field.
• Prior experience in estate maintenance, facilities management, or a related role is preferred but not mandatory.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational and time management skills, capable of handling multiple tasks efficiently.
• Excellent communication and interpersonal skills, able to interact effectively with diverse stakeholders.
• Detail-oriented with a focus on accuracy in inventory tracking and administrative tasks.

If you have a passion for making a positive impact and meet the above requirements, we would love to hear from you. Join us in making a meaningful impact in our community!

Contractual Period: 3 Months

Working Hours: As per Office Hours

Responsibilities:

• Coordinate with external service contractors for essential tasks.
• Assist the operations and maintenance team with daily activities.
• Support the cleaning, security, pest control, and landscaping teams with their daily operations.
• Coordinate the procurement of maintenance parts for issue.
• Coordinate maintenance and repair activities with landlords.
• Place purchase orders with suppliers and evaluate contracts with superiors and maintenance team.
• Coordinate maintenance and repair activities
• Provide support by obtaining quotes and implementing preventative and corrective maintenance actions for the mall.s with landlords.
• Follow up with renters regarding faults, preventive maintenance, and corrective measures within their units.
• Ensure tenant compliance with fire safety and food hygiene inspections.
• Recommend and collaborate with superior on long-term preventive maintenance plan based on daily work experience.
• Assist in compiling utility charges for submittal to the superior landlord.
• Assist with daily administrative tasks, including preparing circulars and tabulating chilled water billing for finance to bill tenants.
• Provide support, get quotes, and conduct feasibility studies for reconfiguration projects.
• Ensure that tenant fit-out, reinstatement, and reconfiguration activities are completed smoothly and on time.
• Coordinate document submission to relevant parties and authorities, including the superior landlord.
• Assist with emergency management during evacuation and provide support to superiors.
• Assist with department annual budgeting, controlling expenditures and capex.
• Monitor monthly expenditure and capex and explain variations.
• Perform any other duties assigned by the company.

Requirements:

• Degree preferred with up to 3 years of relevant experience.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.

How to Apply:

Please prepare your updated resume (Include your current salary and expected salary) and email to ellen.lee@achievegroup.asia or Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin

Property and Asset Management

What this job involves

Taking care of the daily operations

The site’s daily operations will be at the heart of your role. As the person in charge, you’ll help the site managers provide high-quality property management services and plan the site’s daily operational activities. You need to constantly wear your proactive hat as you will be responsible in the site’s upkeep and emergency/crisis management plans.

Winning clients’ trust and confidence

At JLL, we value client satisfaction above all else; and an ideal candidate will uphold this vision. As property officer, you’ll ensure that we constantly satisfy our clients with excellent services that meet their business needs. You’ll also see to it that the site’s operation complies with relevant building statutory requirements. Likewise, you’ll champion good working relationships with various people such as council members, residents and your team member.

Sound like you? To apply you need to be:

Knowledgeable and experienced

Do you have a strong grip of BMSMA laws related to a condominium? Do you have more than five years’ experience in residential property management? Are you an ace in Microsoft Office Software and condominium management software? If you said yes to all these, then we are more than happy to work with you.

Professional and efficient

An ideal candidate is well-versed in both oral and written communication and possesses positivity and a can-do attitude. Likewise, an excellent property executive effectively resolves conflicts while maintaining professionalism in the process. Most importantly, an ideal candidate can efficiently work in a fast-paced environment and has a solid know-how of the most recent technology. If you have all these qualities, then you are what we’re looking for.

• Assists the Condominium Manager in ensuring the day-to-day operations of the assigned condominium.
• Plan, Organize and Supervise a team of on-site contractors in carrying out planned and ad-hoc maintenance and their work routines.
• Conduct regular inspections of all common areas, building surrounding façade, etc. and institute remedial action including following up on outstanding works.
• Assist in budget forecast, preparation, attending meetings, preparation of materials necessary for the meetings and minutes of meetings.
• Handles renewal of term contracts and up-keeping of contractual records.
• Any other duties assigned to you by your superiors and the Management from time to time.

Maintenance

• Oversee the maintenance of all facilities, landscape areas and all M&E equipment, building fixtures and fittings.
• Defect list and fixing date of inspection and closing summary of defect list and appointment dates.
• Customer Service/ Public Relation
• Creating and maintaining good rapport with Subsidiary Proprietors and other stakeholders

Purchasing / Work Order

• Source, negotiate and follow up on purchase order with contractors on repair and replacement work to ensure workdone according specifications.

Facility Booking

• Good knowledge of procedures andprocess to ensure a fair booking offacilities.

Complaint Management

• Resolve feedbacks effectively andprofessionally in the most amicablemanner.
• Assist team members to resolveescalated complaints or conflicts.

Meetings

• Ensure all correspondences, statutorynotifications and enquiries are promptly handled.
• Attend Council Meetings and Annual General Meetings.
• Prepares and submit meeting minuteswithin stipulated timeline.

Emergency Response

• In an emergency situation which occursafter office hours, ensure all concerned parties are contacted and recalled toattend and rectify / reset the fault quickly.

Event Management

• Plans and facilitate estate / buildingfestive activities required by Management Councils
• Purchase and decorate estate withinbudget and in timely manner for various festive seasons.

Staff Management

• Day to day supervision of the technicians/ service providers.

Insurance

• Assist to file and follow upon insuranceclaim for common area related incidents.

Contractor / Procurement Management

• Assist to source, invite and conduct fairtendering/purchasing process.
• Ensure all contractual terms are met withspecific requirements.
• Term contract management and toprompt for renewal and new quotes with compliance to company’s SOP.

Financial Management

• Manage maintenance costs within budget
• Forecast impending costs and highlight to Condominium Manager and Management Council

Requirements:

• Applicants must be willing to work 5.5days' work. (Alternate Sat upon confirmation)
• Preferably able to start immediately
• Minimum 2 years’ relevant experience.
• Strong communication and negotiationskill.
• Ability to handle pressure and multipletasks.
• Good administrative and Computerliteracy.
• Mature and outgoing personality

Property Executive

Work Dynamics - Integrated Facilities Management

The Property Executive will be required to manage and monitor the repair and replacement work including managing the defects rectification throughout the Defects Liability Period (DLP).

• The role will be required to liaise with building owner, FMC and tenants across sites for the areas of responsibility, and act as the liaison with the contractors.
• A key part of the role will be to engage with tenants to ensure their needs are addressed during the work period especially where inconvenience is caused to their day to day operations.
• This role ensure highest standard in focus around safety, code-compliant, functional facilities/properties service delivery.
• The role is to attend all meetings and inspections and also responsible for providing periodic updates and status projections.
• The role is responsible for the preparation, collation and submission of related engineering, facilities, and project reports as per required frequency.
• Develop an understanding of and sound working relationships with key representatives of the client and all key suppliers’ / service providers to the site.

Major Activities and Responsibilities:

• Client Service – Project Management
• Attend project meetings; provide progressive updates to building owner, FMC and any relevant stakeholder.
• Submission of project progress & completion reports.
• Post DLP, to follow up closely and ensure defects rectifications are completed.
• Client Service – Facilities Management
• Establish a “Safety First” culture across sites, and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviours. Highlight any safety risk to the contractor and follow through on their adherence.
• Provide support to building owner and greater team as required to ensure delivery and achieve of high client service standards.
• Timely escalation to Manager in the event of any escalations which have impact on performance and other deliverables
• Serve as the liaison for all facilities services.
• Ensure all safety, environmental, and client standards are strictly adhered to within managed facilities.
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities.
• Ensure strict compliance with client policies and procedures, government regulations & JLL internal SOP pertaining to EHS, procurement, financial policies, etc.
• Key point of contact for tenant engagement, to work on communication materials, liaise and work with tenants to ensure their needs and challenges as a result of the work are addressed

Education & Qualification

• Property Executive - Diploma holder in Building or Facilities Discipline from a recognised tertiary establishment, with a minimum of 3 years relevant working experience (with M&E and/ or civil / building background is preferred) OR ITE / NTC facility management or technical discipline with minimum 5 years’ experience.
• Experiences and technical knowledge in facilities management and project management.
• Knowledge in statutory requirement
• Pleasant personality, strong customer service, interpersonal skills and problem solving ability.
• Strong technical and project management knowledge
• Good understanding of facilities operations
• Computer skills in Microsoft Office, MS project, PowerPoint, Excel
• Independent, self-motivated, flexible, responsible and willing to work under pressure

Property Executive

Work Dynamics - Integrated Facilities Management

Property Executive duties and responsibilities include planning and executing strategies for completing property management, periodic preventive maintenance, reactive maintenance and maintenance projects within KPI and in a timely manner. Supervising all property management, soft services, M&E services (include M&E minor project work), leading a team and vendor groups to manage and support the tactical delivery and be the on-site key point of contact for the key stakeholders. You will be supporting and assist managing the growth and performance of the site operations together with the SFM, Cluster Leads, peers through leadership, drive excellence, and participate in key discussions. You will also work closely with client’s line managers on property, soft services, mechanical, electrical, and technical field strategy and in driving the implementation of all features include on site. The responsibilities will include supporting the site budget, inventory management, maintenance and operations, contract services, purchasing of material, and equipment & supplies. Ability to effectively communicate via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Direct report to the assigned Cluster Lead or Manager. As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors. Ensuring workplace safety is also within your scope. You will actively participate in health and safety reviews and identify potential risks. You will also participate in emergency evacuation procedures as needed.

Responsibilities

• Manage and oversee the preventive and corrective maintenance works in association with soft and hard FM services where applicable. These shall include but not limited to cleaning, pest control, security, fire protection system, security system, lifts system, ACMV, plumbing & sanitary system, building works, etc. Monitor submission of supervisors’ daily inspection and periodic cleaning reports.
• Manage and oversee the carpark operations and its parking guidance system. Review cleaners’ and landscapers’ deployment and duties to optimal use of manpower.
• Attend to all complaints/feedback, incidents and crisis situations and submit incident report.
• Liaise and coordinate with Contractors to ensure timely maintenance works are done.
• Supervise and ensure that all types of routines and ad-hoc repair works undertaken by the term contractors are carried out according to the Contract. Coordinate with the vendors for their plan training programme for cleaners, landscapers and pest control.
• Compile service reports and send them to Client.
• Plan and implement improvement work for the buildings under his/her care.
• Inspect building common areas and tenanted spaces, reporting all defects and noncompliances to Facilities Manager (FM) or Cluster Leads.
• Attend tenancy fit-out meetings.
• Source for quotations for ad-hoc repair works, parts replacement, and other work.
• Prepare cost estimates for ad-hoc maintenance, reinstatement and improvement works and work completion form/job sheet once work is completed for billing purpose.
• Establish communication with tenants on any disruptions, feedbacks, fitting-out and maintenance works conducted on site.
• Use of Computerized Maintenance Management System (CMMS) to record defects and update the status of the feedback till closure.
• Manage PTW application by the Contractors or Tenants.
• Ensure all statutory licenses and permits are renewed timely (e.g. fire cert, petroleum & flammable materials storage licence, building signage, annual water tank cleaning, periodic structural inspection, periodic façade inspection, etc.)
• Render assistance for VIP Visits and Events.
• Assist the FM or Cluster Leads in preparing the monthly KPI presentation slides and management report.
• To undertake other work assignments which the Management may assign.

Requirements

• Diploma or Degree holder in Building or Facilities related disciplines with min. 3 years of related working experience.
• Fire Safety Manager Certification an added advantage.
• Good understanding and knowledge of facilities operations / tenant management.
• Proficient in MS Office, PowerPoint, Excel, and ability to analyse data.
• Team Player and willing to learn.
• Independent, self-motivated, flexible, responsible, and able to work under pressure.
• Pleasant personality, strong customer service, interpersonal skills, and problem-solving ability.

Responsibilities:

• Maintain and steward all of church’s properties including interior and exterior of buildings, ground landscapes, equipment, plants, and vehicles
• Supervise, manage and work closely with security guards and cleaners
• Supervise and ensure proper works are carried out by external contractors
• Ensure proper protection before commencement of works and clean up after
• Conduct periodic checks and reports on existing plants, machineries and facilities, plants and landscape
• Implement maintenance schedules including hands-on preventive and corrective maintenance of all M&E plants and equipment, sanitary and plumbing works and other building works
• Supervise and coordinate installation of new equipment and in-house upgrading projects and renovation works to ensure compliance with by-laws
• Review and make constant improvements to facilities
• Keep and update inventory records of assets
• Prepare contractors’ and suppliers’ payment claims
• Submit weekly, monthly and urgent maintenance reports
• Review, request and recommend renewal of existing contracts or new service quotations
• Supervise and ensure proper allocation of storage space and control of usage of storage throughout the organization
• Manage facility bookings and control building automation for locking and unlocking as well as activities of rooms/hall, doors and air-conditioning systems
• Supervise and ensure submission of defects listing and works requiring repairs
• Supervise the preparation of facilities or decors/fixture for all church events/ weddings and festive seasons, including arranging of chairs and setting up stage

Requirements:

• NTC2 qualification or equivalent
• At least 3 years of relevant experience
• Relevant knowledge in computing, M&E and facilities management

Please note that only shortlisted applicants will be contacted. Thank you.

Job Description

· Preparation of Tender document, contracts, Bill of Quantities including taking off, Cost comparison, compiled documents for Tenders

· Ensure accurate measurement of quantities to assist in the preparation of progress payment claims, variation order claims and payments to subcontractors and suppliers including all final accounts.

· Attending of tender briefing

· Sourcing and procurement, cost analysis and cost control

· Monthly billing and reporting submission

· Any other admin duties as assigned.

Job Requirement

· Diploma in Quantity Surveying, Building or Civil Engineering

· Preferably with minimum 2 years of working experience in tendering, estimating and measurement of quantities

· Able to use AutoCAD, Microsoft Excel, Microsoft Word

· Meticulous and good interpersonal skill;

· Able to work independently under minimum supervision

Responsibilities

Contribute to the development and fulfilment of asset strategies by developing asset strategies and plans.

Ensure that client asset plan expenditure savings targets are achieved.
Deliver an exceptional quality of service to the client, as reflected by client feedback.
Ensure that the property asset management service offering is developed, implemented, achieved, and maintained.
Ensure the timely and accurate delivery to the client and senior management of analysis and information for the asset plan, management reports, client’s Annual Reports, Business Plans / overheads and others as required by the management company, relevant authorities, and the client.

Ensure that there are no major risks associated with public liability, fire and lift safety, essential services, non-essential services, the staff and office and contractors. This includes addressing all issues within the appropriate timeframes and ensuring the clients risk management plan is in place for the asset, particularly covering contractors and the management company team.
Ensure that all company and building systems are operating and maintained appropriately.
Ensure all Asset Plan and Business Plan KPI’s/targets are achieved, including but not limited to capital expenditure and OH&S.
Ensure all staff and contractors receive up to date training and site inductions.
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members.
Ensure that all elements of the Managing Agent Agreement with the client are understood and complied with by the team.

Special Projects
Leading and managing the product/ service roadmap for Commercial Asset management services and ensuring alignment with business objectives and margin goals.
Assessing the current state of products, identifying ways to transform existing solutions while thinking through innovative new solutions that need to be built or bought.
Establishing OKRs (Objectives & Key Results) to ensure your products achieve their goals
Collaborating with the internal and external team and partners to further deliver on the new vision of the product/ services.
Championing the voice of the customer; establishing one-to-many customer and partner forums for product feedback; engaging deeply and personally with customers, partners, and the field.
Identify commercial asset management product and services trends and new features to assist with defining services and technology roadmap.
Work closely with regional business stakeholders, cross-functional business line teams, and third-party/vendor developers to effectively prioritize demand and allocate team resources in support of business outcomes.
Above all, delivering strong and compelling products and services that take advantage of JLL’s unique technology, data, relationship and people assets in order to move the needle on market share and margin.

• Assists the Condominium Manager in ensuring the day-to-day operations of the assigned condominium.
• Plan, Organize and Supervise a team of on-site contractors in carrying out planned and ad-hoc maintenance and their work routines.
• Conduct regular inspections of all common areas, building surrounding façade, etc. and institute remedial action including following up on outstanding works.
• Assist in budget forecast, preparation, attending meetings, preparation of materials necessary for the meetings and minutes of meetings.
• Handles renewal of term contracts and up-keeping of contractual records.
• Any other duties assigned to you by your superiors and the Management from time to time.

Maintenance

• Oversee the maintenance of all facilities, landscape areas and all M&E equipment, building fixtures and fittings.
• Defect list and fixing date of inspection and closing summary of defect list and appointment dates.
• Customer Service/ Public Relation
• Creating and maintaining good rapport with Subsidiary Proprietors and other stakeholders

Purchasing / Work Order

• Source, negotiate and follow up on purchase order with contractors on repair and replacement work to ensure workdone according specifications.

Facility Booking

• Good knowledge of procedures andprocess to ensure a fair booking offacilities.

Complaint Management

• Resolve feedbacks effectively andprofessionally in the most amicablemanner.
• Assist team members to resolveescalated complaints or conflicts.

Meetings

• Ensure all correspondences, statutorynotifications and enquiries are promptly handled.
• Attend Council Meetings and Annual General Meetings.
• Prepares and submit meeting minuteswithin stipulated timeline.

Emergency Response

• In an emergency situation which occursafter office hours, ensure all concerned parties are contacted and recalled toattend and rectify / reset the fault quickly.

Event Management

• Plans and facilitate estate / buildingfestive activities required by Management Councils
• Purchase and decorate estate withinbudget and in timely manner for various festive seasons.

Staff Management

• Day to day supervision of the technicians/ service providers.

Insurance

• Assist to file and follow upon insuranceclaim for common area related incidents.

Contractor / Procurement Management

• Assist to source, invite and conduct fairtendering/purchasing process.
• Ensure all contractual terms are met withspecific requirements.
• Term contract management and toprompt for renewal and new quotes with compliance to company’s SOP.

Financial Management

• Manage maintenance costs within budget
• Forecast impending costs and highlight to Condominium Manager and Management Council

Requirements:

• Applicants must be willing to work 5.5days' work. (Alternate Sat upon confirmation)
• Preferably able to start immediately
• Minimum 2 years’ relevant experience.
• Strong communication and negotiationskill.
• Ability to handle pressure and multipletasks.
• Good administrative and Computerliteracy.
• Mature and outgoing personality

• Handle and manage Condominium / Industrial
• Attend and solve any enquiries
• Handle any ad-hoc duties as required
• Degree and/or Diploma in Real Estate/Property Management or equivalent.
• 3 to 10 years relevant working experience.
• Absolute integrity and dedication.
• Pleasant personality, customer service oriented.
• Good communication skill.
• Training will be provided for staff in accordance with your potential and good career development paths are open to successful candidates.

• Provide project costing, prepare and carry out budgetary control
• Handle monthly progress claim and final claim
• Taking off quantities
• Request quotation from sub-contractors and suppliers including negiotiation with them
• Purchaser
• Attendting to all relevant administration and documentation for the project
• Finalization of project account

In this role you will be involved in the overall business of the company which includes the property management, accounting and administrative functions. You will also be responsible for the development of strong client relationships as well as providing high standards of property management service at all times.

Property Management and Maintenance

■ Manage and maintain the property and keep it in a state of safe, good and operational condition

■ Ensure compliance of all relevant legislations, standards and requirements governing the maintenance and management of buildings in Singapore, including customary business practices

■ Implement and regulate all instructions, by-laws and laws permitted under the requirements of BMSMA and House rules

■ Liaise, schedule, supervise and conduct routine inspections of the property, grounds, facilities and equipment to ensure that the property is properly maintained and serviced by staff and/or contractors

■ Prepare, implement and review checklist and preventive maintenance programmes for the property

■ Liaise with property developers, consultants, architects, contractors during TOP and POST TOP for new developments

■ Respond to after office hour emergency calls, messages and emails and take appropriate actions

Business Planning and Management

■ Organise and plan day-to-day operations of site/s

■ Ensure the effective development and execution of site objectives

■ Maintain an up to date contract overview and evaluate renewals and/or new contracts and agreements and make recommendations prior to expiry and/or purchase of contracts

■ Liaise with council members as well as convene and attend Council Meetings, Annual General meetings and other types of meetings involved

■ Attend other site’s Annual General Meetings as directed by management

■ Engaged with prior approval of and on behalf of the management council, contractors, solicitors, auditors, surveyors, architects, engineers and other professional services, as it may deem desirable or necessary to carry out its duties

■ Participate in business development and corporate strategies where appropriate

Administrative Management

■ Solicit and analyse quotations from contractors for repairs, renovations and maintenance works

■ Prepare notices, documents and/or meeting minutes for Council Meetings, Annual General meetings and other types of meetings involved

■ Prepare circulars, notices, reminders and/or letter of awareness for residents or for notice display

■ Maintain proper documentations and inventories such as drawings, floor plans, equipment manuals, keys etc. and control the movement of such assets and documents

■ Prepare and submit reports and/or claims timely and accurately Relationship Management

■ Develop, manage and maintain strong and healthy relationships with clients, contractors, regulators, employees and organisation

■ Advise and provide guidance to council members and residents of all matters regarding the affairs of the estate and MCST

■ Deal with all inquiries, complaints, reports and correspondence relating to the administration of the Council, its property and subsidiary proprietors following management rules and regulations

■ Ensure the immediate resolution of operational issues and complaints

■ Inform and educate residents of the need to comply with house rules and by-laws to ensure harmonious condominium living

■ Develop a thorough knowledge of all estates assigned

■ Be aware of industry trends and developments and the effect it might have on the estate as well as business

Continuous Improvement

■ Involve in project improvements and upgrading of the estate

■ Ensure the process of continuous improvement is in place

■ Ensure the effective implementation of the customer relations best practice plan

■ Create an environment of innovation and continuous improvement targeted toward improved service and increased efficiency

■ Request and coordinate resources in supporting the on-site operations

■ Ensure sharing of best practice across all sites

■ Support and participate in any corporate and business unit initiatives Financial Management

■ Prepare annual detailed budget for maintenance fee and sinking fund for the estate

■ Collect, demand and recover on behalf of the company and/or council all monies due, to take necessary steps including legal proceedings to recover such sums as directed by or subject to the approval of the company and/or council

■ Oversee requisitions for quotations to ensure proper cost control

■ Verify contractors and suppliers’ invoices with respect to their quotations and work completion before authorising invoices for payment

■ Initiate cost savings and generate value through implementation of new technology, sound economic and financial policies, keeping expenditure within budget

■ Be accountable for the overall financial performance of accounts against budget

■ Support and participate in any corporate finance initiatives

Requirements:

■ Diploma or above

■ At least 1 year of related working experience

■ Proven management experience within property management industry

■ Strong understanding on Running Management Corporations and the Building Maintenance & Strata Management Act

■ Experience in managing relationships with clients

■ Demonstrate strong ability to influence and negotiate

■ Strong interpersonal, organisational, people management skills

■ Passion for and experience in developing people

■ Fluent in English

■ Excellent communication skills