Total 6,902 job vacancies in Cardiff County, Wales

We are currently recruiting Domestic Cleaners based in Wynyard.

You will need to be flexible, and able to obtain a DBS due to the nature of the role.

Duties will include:

• Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
• Performing and documenting routine inspection and maintenance activities
• Carry out heavy cleansing tasks and special projects
• Using correct recycling methods for waste
• Deep cleaning areas to client requirements including major touch points such as handles and light switches
• Adhering to COSHH at all times

Ideally, applicants will be able to drive with their own transport due to location and start time.

Rate: £12.34ph
Shifts: Permanent night shift - 7pm-7am, working 4 on 4 off shift patterns
Role: Immediate starts available

CPMiddlesbrough
The Recruitment Co is an equal opportunities employer.

Prospero Teaching are looking for Primary Supply Teachers to work in local schools in Abergavenny and the surrounding areas starting as soon as possible.

We work with a range of Primary Schools; from small village schools to large three-form entry schools. We cover classes from Reception through to Year 6. We are looking for teachers who have strong behaviour management skills and are passionate about teaching.

The position is open to both newly qualified teachers and experienced teachers. Some contracts may be extended from day-to-day bookings to longer-term cover.

CONTRACT DETAILS

Location - Various across Cardiff and surrounding areas
Position - Primary Supply Teacher
Type of work - Supply teaching
Start date - ASAP
Duration / Likely Duration - Day to day bookings
Contract type - Temporary
Full time/part-time - Both
Minimum rate of pay - Minimum £158 per day for qualified teachers
Hours - 8:30 am - 4pm (full day)

EXPERIENCE, TRAINING AND QUALIFICATIONS
- QTS, QTLS, PGCE, EYTS or equivalent
- Previous experience working in a UK school
- Up to date Safeguarding training issued in the last year

TO BE ELIGIBLE FOR THIS ROLE THROUGH PROSPERO TEACHING, YOU MUST:
- Hold Right to Work in the UK
- Hold an enhanced child barred list DBS certificate registered with the online update service or be willing to process a new application
- Provide two professional child related references

OTHER

If you would like to be considered for this role, please apply with a copy of your up-to-date CV. Unfortunately, only shortlisted candidates will be contacted.

Prospero Teaching is acting as an employment business/education recruitment agency in relation to this vacancy. The successful candidate will be required to register with Prospero Teaching in order to fill this vacancy.

Prospero Teaching are able to offer the successful candidate:

Free, accredited continued professional development courses including safeguarding and behaviour management
In-house Training and Development Team

Additionally, if you have a friend or colleague who you think would be interested in this role then please refer them to us and you could earn £150 from our Refer a Friend scheme.

Role: HSE Advisor
Scope: WTG Installation
Location: Remote - Frequent Trips Offshore
Start Date: ASAP
Duration: 12-Month + Likely Extensions
Working Pattern: Monday-Friday + Weekend work required
Rates: £600 Daily Rate Inside IR35 via Umbrella
Clearance: BPSS (DBS, Financial Probity, Employment History) + Proof of Right to Work in the UK

This role will focus on supporting our client's Offshore Wind Farm Projects, ensuring that the project is delivered safely and efficiently.

The HSE Advisor is responsible for driving the implementation of the HSE management system and practices to ensure HSE standards and requirements are achieved throughout the construction project.

Responsibilities:

• Responsible for supporting and assisting the client's delivery team in the delivery of our client's Offshore Wind Farm with main focus on the Offshore WTG Installation, Onshore Converter Stations and Onshore Infrastructure, to achieve compliance with project goals, company standards, statutory responsibilities associated HSE and related works management.
• Provide the project manager with any reports or statistics required
• Report directly to the project manager and HSE Manager
• Review of contractor RAMS and other relevant documentation so as to ensure compliance, with the CDM Regulations, Client duties
• Supporting the development of local procedures and/or standards for HSE aspects related to work processes or asset.
• Prepare internal or review contractor's formal reports, i.e. SEARS /Accident Investigation, High Potential/Near Hits, Internal audit reports and daily, weekly, monthly, quarterly, 6 monthly and yearly HSE reports. Lead incident investigation where required. Formally communicate learnings from incident investigations.
• Active monitoring of site health and safety and work with other client disciplines and contractors to implement improvements
• Active monitoring of contractor's monthly safety observations and assist in trend analysis with the contractors
• Develop HSE drills with the contractors and assist in the implementation of any improvements arising from the drill
• Support and actively encourage a positive culture throughout the site and project

Requirements:

• NEBOSH / IOSH or Degree Level in Health & Safety
• Offshore Wind Experience, specifically WTG Installation
• Full GWOs (5-Modules)
• Offshore Medical & Chester Step

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Quality Assurance and Contract Monitoring Officer needed in Cardiff Paying £19.81 per hr ref 1406384

Full time hours on a temporary basis

The Children’s Services Commissioning Team within Cardiff Council are responsible for the delivery of externally commissioned services to children, young people and their families known to, or involved with Cardiff Children’s Services. The service is committed to working with and developing the market to increase the quantity and quality of services available to Cardiff Children, Young People, and their families within the Cardiff area. The Children’s Services Commissioning Strategy: Right Home, Right Support and Children’s Services Directorate Strategy, Delivering Excellent Outcomes in Children’s Services provides the basis for the activity we are undertaking. The Cardiff, Children’s Services Commissioning Team wish to appoint a Quality Assurance and Contract Monitoring Officer work within the Children’s Services commissioning function in Cardiff Council. This is an exciting opportunity to enhance how Children’s Services work with local providers, the wider market, stakeholders, and external agencies ensuring quality of provision and identifying opportunities for improvement in the services available to our children, young people and their families. The role will be integral in strengthening and maintaining the relationships with providers, understanding the pressures within the sector and supporting them to meet the current and changing needs of our children, young people and their families and will be crucial in the delivery of cost effective and high-quality outcomes. We wish to appoint an individual who can demonstrate effective analytical, communication and engagement skills. Experience of commissioning, procurement and contract monitoring and management, preferably in the public sector, is an essential requirement of this post. This is a hybrid role with requirements to attend the office and visit sites to do inspections so the ability to travel around Cardiff if essential.

Paralegal needed in Carmarthenshire £18.97ph ref 1404816

The post will sit within our Social care and education team of the Council's Legal Service. The post will involve attending court with counsel in child protection cases and redacting documents and preparing court evidence bundles under the supervision of child protection solicitors.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to beth@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Welsh Speaking Health and Social Care Assessor

Salary banding: £24,500 - £28,000

Location: (Hybrid, 2-3 days in the office)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

Our Assessors provide end to end structured support to our apprenticeship learners on the programme. They will ensure the most effective and up-to-date approaches are implemented to prepare learners to successfully progress in their Health and Social Care qualification.

Our apprenticeship program provides learners with hands-on training and theoretical knowledge in Health and Social Care, equipping them with essential skills for a successful career in the industry.

Your impact

Ensure the highest training standards by adapting to learner needs.
Cover a regional area and travel to learners' workplaces for assessments.
Complete Individual Learning Plans (ILPs) and outline personalised learning pathways.
Reference and evaluate evidence collected in the workplace to meet key skill requirements.
Maintain accurate records of learner attendance and guided contact hours, ensuring compliance with audit requirements.
Contribute to the planning, monitoring, and achievement of set performance targets.
Arrange additional training through day release and provide in-house training support as needed.
Keep detailed records of clients' achievements to meet the performance criteria established by relevant awarding bodies.
What are we looking for?

Essential

Relevant training experience and teaching qualifications (e.g., A1 Assessor award) – We welcome applications from unqualified candidates seeking to progress into assessing.
Experience in an apprenticeship setting.
Proven occupational experience and technical competence in Health and Social Care delivery.
Full driving license and access to a vehicle.
Willingness to undergo a DBS check (cost covered by the company) and EWC registration.
Welsh speaking
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference in the Health and Social Care sector, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Trainee Assessor in Children and Young People

Salary banding: £23,920 - £24,960

Location: Cardiff (Hybrid, 2-3 days in the office)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

Our Trainee Assessors provide end to end structured support to our apprenticeship learners on programme. They ensure the most effective and up-to-date approaches are implemented to prepare learners to successfully progress in their Health and Social Care qualification.

Our apprenticeship program provides learners with hands-on training and theoretical knowledge in working with Children and Young People, equipping them with essential skills for a successful career in the industry.

Your impact

Ensure the highest training standards by adapting to learner needs.
Cover a regional area and travel to learners' workplaces for assessments.
Complete Individual Learning Plans (ILPs) and outline personalised learning pathways.
Reference and evaluate evidence collected in the workplace to meet key skill requirements.
Maintain accurate records of learner attendance and guided contact hours, ensuring compliance with audit requirements.
Contribute to the planning, monitoring, and achievement of set performance targets.
Arrange additional training through day release and provide in-house training support as needed.
Keep detailed records of clients' achievements to meet the performance criteria established by relevant awarding bodies.
What are we looking for?

Essential

Proven occupational experience and technical competence in Children and Young People sector
Full driving license and access to a vehicle.
Willingness to undergo a DBS check (cost covered by the company) and EWC registration.
Welsh speaking is desirable.
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference in the Health and Social Care sector, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Qualified Assessor in Children and Young People

Salary banding: £24,500 - £28,000

Location: Cardiff (Hybrid, 2-3 days in the office)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us, and become part of a company that is dedicated to your growth, well-being, and success.

About the role

Our Assessors provide end to end structured support to our apprenticeship learners on programme. They will ensure the most effective and up-to-date approaches are implemented to prepare learners to successfully progress in their Health and Social Care qualification.

Our apprenticeship program provides learners with hands-on training and theoretical knowledge in working with Children and Young People, equipping them with essential skills for a successful career in the industry.

Your impact

Ensure the highest training standards by adapting to learner needs.
Cover a regional area and travel to learners' workplaces for assessments.
Complete Individual Learning Plans (ILPs) and outline personalised learning pathways.
Reference and evaluate evidence collected in the workplace to meet key skill requirements.
Maintain accurate records of learner attendance and guided contact hours, ensuring compliance with audit requirements.
Contribute to the planning, monitoring, and achievement of set performance targets.
Arrange additional training through day release and provide in-house training support as needed.
Keep detailed records of clients' achievements to meet the performance criteria established by relevant awarding bodies.
What are we looking for?

Essential

Relevant training experience and teaching qualifications (e.g., A1 Assessor award).
Experience in an apprenticeship setting.
Proven occupational experience and technical competence in Health and Social Care delivery.
Full driving license and access to a vehicle.
Willingness to undergo a DBS check (cost covered by the company) and EWC registration.
Welsh speaking is desirable.
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference in the Health and Social Care sector, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Learning Support Assistant

Salary banding: £21,840

Location: Cardiff, CF24 0AB (Onsite)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Learning Support Assistant

Salary banding: £21,840

Location: Cardiff, CF24 0AB (Onsite)

Contract: Full-time, maternity cover (March 2025).

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Learning Support Assistant

Salary banding: £21,840

Location: Newport, NP20 1LW (Onsite)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Learning Support Assistant – ESOL speaking

Salary banding: £21,840

Location: Newport, NP20 1LW (Onsite)

Contract: Full-time, permanent

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Learning Support Assistant, you will work closely with our learners to provide academic support, facilitate learning activities, and promote a positive and inclusive learning environment.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Support students as needed to help them complete assignments given by their tutors.
Aid in the implementation of different learning programs, ensuring that students remain engaged throughout.
Facilitate effective learning for students, both in group settings and on an individual basis.
What are we looking for?

Essential

ESOL qualification
Experience working with young people and/or being passionate about making a difference.
Engaging and inspirational training and delivery style
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Student Support Coordinator

Salary banding: £22,880

Location: covering Port Talbot and Bridgend (45p per mile).

Contract: FTC until December 2025

Hours of work: Monday to Friday 09:00am to 16:30pm

About Us

At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.

About the role

As a Student Support Coordinator, your primary role is to conduct progress reviews, identify areas for improvement, provide guidance, and offer support to enhance the learning experience.

Jobs Growth Wales Plus (JGW+) is a Welsh Government initiative that provides work experience and training opportunities to young people and unemployed individuals, enhancing their employability and supporting job creation in various sectors.

Your impact

Conduct regular and comprehensive progress reviews for JGW+ Learners, assessing their achievements, challenges, and overall achievement of ILP.
Provide individualised support to learners based on progress reviews, addressing specific needs and challenges to ensure successful participation in the programme.
Collaborate with learners to set realistic goals and develop action plans, tracking progress and adjusting strategies as needed.
Collaborate and foster clear communication with JGW+ team members, and relevant stakeholders to ensure a coordinated approach to learner support.
Maintain accurate and up-to-date records of learner progress, utilising data management systems and digital platforms to track achievements, milestones, and areas for improvement.
What are we looking for?

Essential

A strong passion for working with young people and supporting their growth.
Excellent interpersonal and communication skills.
Full Driving Licence and use of own vehicle
Willingness to undergo a DBS check (cost covered by the company) and EWC registration
What’s in it for you?

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.

If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Customer Service Administrator
Salary banding: £21,840
Location: Itec House, CF11 8TT (On-site).
Contract: Full-time, permanent
Hours of work: Monday to Friday 09:00am to 16:30pm

About Us
At Itec, we put our employees at the heart of everything we do. As an employee-owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well-being, and success.
About the role
As our Customer Service Administrator, you will be contributing to the efficiency and effectiveness of the company by providing outstanding customer service and administrative assistance to all provisions across Itec.
Your impact
• Obtaining relevant customer information through appropriate communication channels. Using appropriate techniques to fully understand the customer’s wants and needs and to verify understanding with the customer. Being the first point of contact to customers on the provision referrals
• Responsible for using in-depth knowledge of Itec products, services, processes, and systems.
• Working in partnership daily with internal and external teams to discuss individual customers wishing to join the provision.
• Coordination of all the eligibility documentation, registration, certification, and compliance for all customers.
• To be the main point of contact for the customer through the welcome process and before they start officially on any provision.
• Managing the in-work support process, tracking process and mentoring calls for each participant. Support teams regarding customer who fail to attend.
• Meeting Key Performance Indicators in relation to your role
• Updating information digitally in a timely manner.
• Responsible for dealing with complaints and queries in a timely, professional, and effective manner.
• To support with audit preparation on a regular basis
What are we looking for?
Essential
• Administrative experience
• Previous experience of working in a target driven environment.
• Attention to detail
• Excellent communication and Interpersonal skills
• Good Organisational skills
• IT literate
Desirable
• Customer Service Experience
• Experience within the training industry
• Qualified or with the potential and willingness to work towards, NVQ Customer Service or Business Administration L2 or equivalent.
• Information Advice Guidance IAG Qualification
• Ability to speak Welsh.
• Experience of work-based learning.

What’s in it for you?
At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit-sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.
Itec operates as an equal opportunity’s employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.
Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.
Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.
If you're passionate about developing others and making a difference, we’d love to hear from you!

Proud member of the Disability Confident employer scheme

Exciting opportunity for a Project Coordinator to join a growing and successful team based in the centre of Cardiff. This role is a fully on site position with the option of working from home one day a week after your training.

Summary of role:

To support and assist with the day-to-day running of the operational activities within the business. The Project Co-Ordinator will provide end to end client engagement from start to finish of a project.

Key responsibilities and accountabilities

* Process work requests taking responsibility for work planning
* Provide focal point of contact for customers
* Process material and equipment orders
* Create Work Requests for the Team
* Handle queries from managers and employees effectively and provide solutions

Person Specification

* Self-motivated and eager to learn
* Proactive and able to work on own initiative, or with minimal support
* Possesses strong interpersonal skills to be able to communicate effectively with all levels
* Ability to priorities their workload effectively with strong time management and organisational skills
* Emphasis on accuracy with excellent attention to detail
* A strong working knowledge of IT systems and Microsoft packages


Addition Benefits

Generous annual leave allowance with additional Christmas closure allowance

Discretionary bonus scheme

Life insurance (3 x salary)

5% employer contribution with life benefits

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.