Total 3 job vacancies in Banjara Hills, Hyderabad

ServiceNow is seeking a Senior Manager, Talent Sourcing for the Technology vertical, who will play a critical role in owning and shaping our talent strategy and sourcing operating model in one of our key growth regions. This person will lead a team of managers and Talent Sourcers within APJ (predominantly India) for this vertical.

Key Responsibilities:

• Lead and develop the APJ Talent Sourcing team for Technology, ensuring accountability and performance.
• Collaborate with cross-functional recruiting teams to meet quarterly and annual hiring goals.
• Work closely with senior leadership on global sourcing and recruiting strategies.
• Provide data-driven reporting on key performance metrics, initiative progress, and areas for performance improvement.
• Manage team capacity and productivity through data analysis to align resources and meet hiring targets.
• Foster team unity and engagement by developing sourcer skills, including business acumen and influencing abilities.
• Cultivate a culture of continuous improvement, encouraging self-learning and peer-driven growth.
• Innovate and implement new sourcing techniques, tools, and emerging technologies to enhance team success.

What you get to do in this role:

• Execute the strategy and management of national, regional Academic Partnerships as assigned.
• Be a trusted advisor and guide through the Academic Partnership onboarding process for University students
• ·Supervise the Academic Partnership Program life cycle (Student enrolment, Student learning completion )
• Run workshops to encourage and promote certification amongst students
• Report on assessment and health of the assigned academic partnership relationships including KPIs
• Build early careers strategy for students and support ServiceNow customer and partner hiring process .
• Work closely with ServiceNow certified students, develop workplace skills, career ambition workshops, build confidence, grow interest and inspire
• Liaison with ServiceNow customers and partners and enable certified student hiring process to support early careers program hiring
• Take full responsibility and coordinate with partner hiring organizations and students and assist with recruitment to meet eligibility criteria, administer assessment  test, Technical interviews, and HR interviews
• Maintain metrics, dashboard, data analysis.

Team

The Expert Programs team develops and delivers the pinnacle of ServiceNow’s certification offerings, including the Architecture Excellence, Certified Technical Architect, and Certified Master Architect programs.  These cohort style programs offer the most advanced members of the ServiceNow ecosystem the opportunity to become a certified architect, a trusted technical advisor and valued partner who has mastered strategy, design, architecture and governance.

Role

The Expert Programs Producer is a key support agent for the delivery of the Certified Architect programs within ServiceNow.  The Producer role is responsible for the live event production, media management, platform administration, and scheduling needed to support the Expert Programs Delivery Managers in providing a world-class learning experience.

What you get to do in this role:

• Moderate the online learning experience:
  • engage learners on the platform
  • provide feedback and guidance to the participants
  • ensure a positive and productive learning experience.
• Manage live events, including recording, attendance, tracking participation, waiting room, breakout rooms, polling, monitoring chat, troubleshooting, etc.
• Schedule, communicate, and post zoom sessions, including permissions and event invitations
• Collaborate with program managers (learning strategists) to share best practices, identify areas of improvement, and contribute to the continuous development of the program
• Edit and upload video presentations
• Convert presentation materials to shareable media
• Perform learning platform administration duties, such as creating course records, uploading content, managing registrations, and creating groups.
• Manage access to 3rd party tools(Intrepid, Duarte, etc.)
• Create required reports or summaries of key performance indicators related to programs
• Coordinate and schedule reviewers for final exam events
• Ensure volunteer reviewers are provided necessary instructions and materials
• Oversee the management of exam rubrics
• Audit and report on candidate pre-requisites
• Coordinate trainer schedules for cohort participation
• Oversee, respond to, and escalate support cases related to Expert Programs