Total 66 Director/C-Level job vacancies in Bukit Damansara

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Director, Digital Performance & Adoption (APAC) will provide clear accountability and leadership in working with hotels located in APAC to optimize the performance of their digital direct business, and digital products. This role will partner with the Digital Products organization and properties to uncover regional and local performance optimization opportunities, develop strategies to close performance gaps, and enable the realization of critical performance targets. Primary areas of performance will include conversion, bookings, ancillary revenue capture, as well as app and chat adoption.

As part of this role, the Director will help develop a thorough digital performance governance program. This will also include the creation, augmentation, and management of digital performance reporting to be used by APAC property teams.

Job Description:

1) Performance Management

· Lead digital performance reviews.

· Conduct / champion / lead regular stakeholder management meetings (across corporate, regions, and properties).

· Proactively identify and prioritize areas of opportunity.

2) Insights & Analysis

· Develop reporting to support performance management.

· Proactively identify areas of opportunity for performance improvement.

· Identify forward looking performance and adoption trends.

· Identify test and learn opportunities, and work with test and learn teams to structure and implement tests.

3) Solution Development

· Identify innovative digital and digital marketing solutions to close performance gaps.

· Work cross-functionally to bring to life, and enable digital solutions globally, regionally and at property level.

Education:

· Bachelor's Degree in Business.

Work Experience:

· 7+ years of experience in a fast-paced environment.

· Proven track record in digital performance management and performance optimization.

· Experience in building workable digital marketing solutions to improve performance.

· Experience standing up processes and policies.

· Experience in business intelligence and developing reporting.

· Experience in digital product management, ecommerce, and/or digital applications.

· Experience leading other digital managers and analysts.

· Experience working between corporate, regional and local properties or offices.

· Experience in travel and hospitality a benefit but not required.

· Proven track record of advancement and high performance.

Desired Skills:

· “Athletic” Problem Solver: An ability quickly break down ambiguous problems no matter the context. The skill to identify root causes at pace and synthesize an approach to problem investigation and resolution.

· Analytical Horsepower:An ability to interpret data in order to arrrive at next level insights and translate into a roadmap of features, actions and hypotheses to validate via test and learn.

· Communication & Storytelling: Skilled in the ability to construct narratives to obtain property / ownership buy-in.

· Create Buy-In: develops strong relationships across functions, properties and management levels, generating continuous collaboration, iteration, input, and buy-in from others.

· Proactive Self-Starter: delivers results while managing multiple priorities in a dynamic and ever-changing environment; resilient and can operate autonomously.

· Delivery Success: Proven track record of taking solutions from ideation through stakeholdering, planning, implementation and launch.

Travel: 10% to 20%.

Key Behaviourial Competencies:

· Ability to deal professionally, courteously and effectively with all levels of management and other internal and external business contacts.

· Takes initiative to solve problems and deal with unexpected issues and follow-up to completion.

· Productive self-starter who is flexible, co-operative, and receptive to challenges.

· A positive and professional attitude

· Proactive and solution driven.

Key Functional Competencies:

· Strong understanding of Ecommerce best practices; A/B testing; and analytics platforms.

· Strong understanding of digital marketing practices.

· Strong understanding of User experience and Digital Product Design.

· Strong program management skills.

Technical Skills and Knowledge:

· Knowledge of business and marketing practices.

· Knowledge in working with Adobe Analytics, Google Analytics, Firebase, Google Data Studio.

· Proficiency in Word, Excel and PowerPoint, Figma, InVision, Canva, Keynote, and Adobe Creative Cloud required.

· Knowledge in SQL, relational and non-relational databases.

· Knowledge of Front-end development and mobile app development.

Created by founder-owner Christina Ong and headquartered in Singapore, the COMO Group represents an integrated approach to living well, grounded in a celebration of creativity, respect for authenticity, and committed service. The Group’s businesses can be found in 15 countries and extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and gourmet foods (SuperNature, Culina), dining (Candlenut, Cedric Grolet Singapore, COMO Cuisine, COTE Singapore, Glow, Ippoh Tempura Bar by Ippoh Ginza, The Dempsey Cookhouse and Bar, Pangium, Torno Subito), and philanthropy (COMO Foundation). In Singapore, the Group’s integrated approach to the luxury lifestyle is found in two destinations: COMO Dempsey and COMO Orchard

JOB SUMMARY

Responsible to lead and manage the Corporate HR function within COMO Group Office, and providing leadership at Group level and business partnering to Business Units. Ensures effective delivery of HR operational requirements for the Group Office and Business Unit HR teams to support business objectives.

JOB RESPONSIBILITIES

General HR

• Provide functional expertise on effective HR policies across the COMO Group and to ensure alignment of HR practices. Ensure COMO Group and Business Unit (BU) HR Policies and Practices complies with current country specific employment regulations, policies and data protection laws.
• Provide functional expertise to ensure COMO Group Office organisational structure is effective to support existing Business Units (BUs), the Group Office and future needs. This includes Group Office HR budget planning commensurate to business size.
• To work with Business Units to evolve organizational Structure and HR Budget in line with business needs and goals.
• To identify and develop long term succession planning across various senior leadership roles within COMO Group.
• Provide professional leadership, support and development to Group Office HR team members to increase knowledge, share best practice and to ensure that relevant professional standards are met.
• Provide leadership guidance and functional support to BU HR team leaders (either as a direct or matrix reporting) to ensure execution of corporate HR initiatives / projects including consolidation of HR reports.
• Collaborate with the Corporate Marketing team to strengthen Employer Branding and Employee engagement, to establish COMO Group as an Employer of Choice.
• Manage employee grievances for Group Office, cross-BU and senior levels in accordance with prevailing Company policies and ensure effective resolution.
• Undertake and participate in key HR projects as required as part of COMO Group business development and/or new initiatives to enhance branding, revenue and/or business efficiency.

HR Information Systems

• Ensuring that HR information systems are accurate, efficient and fit-for-purpose to business needs.
• Drive the HR technology roadmap, driving alignment across COMO Group. This includes continuous review of existing technology stack to improve HR service delivery and enhanced employee experience.

Learning & Development

• Develop, implement and evaluate Senior Management Development programmes
• Senior management onboarding and integration into COMO community
• Drive performance management as a priority across the Group and BUs,
• Assess and develop organisational capabilities to achieve short and medium term business goals.

Talent Acquisition

• Develop and implement Talent Acquisition roadmap to meet business needs, including effective recruitment platforms, sourcing methods and optimised processes for successful candidate selection.

Compensation & Benefits

• Ensure that COMO Group offers compensation and benefits that are competitive and attractive.
• Develop and implement schemes to reward performance

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

The Assistant Chief Engineer supports the Director of Engineering in overseeing both the operational and design aspects of the hotels facilities. This role involves utilizing design software like AutoCAD to create and modify technical drawings, support engineering projects and ensure that all designs align with local standards and hotel requirements.

As an Assistant Chief Engineer (Project & Operation) we rely on you to

Project Management

• Assist in Planning & Execution - Collaborate with DOE to plan, implement, and overseeing engineering projects, including renovations, upgrades and new installations
• Prepare project budgets and manage expenditures to ensure that projects are completed within allocated financial resources
• Liaise with contractors and service providers to ensure that project specifications and schedule are met
• Utilize AUTOCAD and other design software to create detailed drawings and schematics for renovations, maintenance projects and new installations
• Assist in conceptualizing and drafting layouts for MEPS and HVAC systems that meet operational requirements and safety standards

Operational Support

• Evaluate equipment and system performance through detailed analysis
• Develop and update preventive maintenance schedules based on design specifications to enhance equipment reliability and lifespan
• Participate in evaluating team performance, providing constructive feedback and conducting regular training sessions to enhance skills
• Assist in developing and implementing emergency response plans related to engineering systems, including fire safety and disaster recovery protocols
• Maintain accurate records of maintenance activities, project progress and inventory of parts and supplies

We are looking for someone who:

• Experience in Project Management, Engineering Operations or a Similar Role Within the Hospitality Industry
• At least 3 years of relevant experience
• Strong leadership and interpersonal skills to effectively motivate and develop a diverse team
• Ability to perform under pressure and adeptly handle last-minute changes or requests

If you are the right person, what are you waiting for? Click the apply button now!

Recruitment:

• To manage the daily operations of Student Acquisitions for full-time/part-time qualification programs.

• To ensure that admissions and acquisitions procedures are followed in line with school policies, CPE, ERF and Edu Trust regulations.

• To be responsible for the development and implementation of student acquisitions and conversion strategies to increase enquiries, applications, and conversion for all courses.

• To regularly provide analysis on enquiries and admissions data to advise the CEO/Director of Student Acquisitions on enquiry trends and market demand on existing course products.

• To liaise regularly (through the Director of Student Acquisitions) with and advise management and on issues relating to recruitment and admissions.

• To manage the planning and co-ordination of local and international outreach events e.g. Open House, Course Previews, Roadshows, Learning Journeys and liaising with relevant departments to ensure successful delivery of the events

• To plan and implement an effective department budget and ensure that all student acquisitions activity is managed within the budget.

Overseas Markets and Agents Management:

• To implement an effective system to manage a network of recruitment agents to generate production, ensure compliance with CPE amd Edu Trust regulations and high service standards.

• To manage all administrative follow ups pertaining to agents' selection, appointment, monitoring, and evaluation

• To source and develop leads in opening potential new markets with value propositions to SHATEC

Business Development:

• To manage the business development of advisory services in licensing, consultancy, and management of educational institutions,

•To be responsible for the negotiation and contract administration, of all advisory services offered.

Others:

• To ensure adherence of operational processes in work areas to compliance requirements stipulated by CPE Edu Trust and ERF.

• To support all school events.

• Any other ad hoc duties.

Assist in ensuring the effective and efficient operation of the Stewarding Department including supervision of cleaning processes, stock control and maintenance of health, safety and hygiene in all F&B areas.

• To have thorough knowledge of the use of all operating equipment and cleaning process
• To be aware of the hotel hygiene and sanitation standards and procedures
• To be aware of the hotel fire and life safety standards and procedures

Requirements:

• Physically fit
• Oral and written fluency in English
• Minimum 3 years’ experience in a similar capacity in an International Class Hotel
• Basic safety, hygiene and sanitation knowledge
• Knowledge on use of cleaning program

Summary:

The Restaurant Director is responsible for overseeing the daily operations and strategic direction of the restaurant. This role involves managing staff, ensuring exceptional guest experiences, and driving financial performance. The Director will work closely with senior management to align the restaurant’s goals with the overall vision and mission of the organization.

Roles and Responsibilities:

1. Operational Management:Oversee all aspects of restaurant operations, including front-of-house and back-of-house activities.
   Ensure the restaurant delivers high-quality service and meets operational standards consistently.
2. Staff Leadership and Management:Lead, motivate, and manage restaurant staff, including hiring, training, and performance evaluation.
   Develop and implement staff schedules, ensuring adequate coverage and optimal labor cost management.
3. Financial Oversight:Develop and manage the restaurant’s budget, including controlling costs and maximizing profitability.
   Monitor financial performance, including sales, labor costs, and inventory, and implement strategies to improve profitability.
4. Guest Experience:Ensure that guests receive exceptional service and address any issues or complaints promptly.
   Develop and implement strategies to enhance guest satisfaction and loyalty.
5. Marketing and Sales:Collaborate with the marketing team to develop and execute promotional campaigns and events.
   Analyze market trends and guest preferences to drive sales and attract new customers.
6. Menu Management:Work with the kitchen team to develop and update the menu, ensuring it meets quality standards and guest preferences.
   Monitor inventory levels and coordinate with suppliers to ensure timely and cost-effective procurement of ingredients.
7. Compliance and Safety:Ensure compliance with health and safety regulations, including food safety and sanitation standards.
   Implement and enforce policies and procedures to maintain a safe and compliant work environment.
8. Performance Monitoring:Track key performance indicators (KPIs) such as sales, guest satisfaction, and operational efficiency.
   Prepare and present regular reports on restaurant performance to senior management.
9. Innovation and Improvement:Promote a culture of continuous improvement, seeking opportunities to enhance restaurant operations and guest experiences.
   Stay updated on industry trends and best practices to ensure the restaurant remains competitive.
10. Community Engagement:Represent the restaurant in the local community and build relationships with local businesses and organizations.
    Participate in community events and initiatives to enhance the restaurant’s visibility and reputation.

Qualifications:

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Experience: experience in restaurant management or a similar role, with a proven track record of successful operations and team leadership.
• Skills: Strong leadership, communication, and organizational skills; proficiency in restaurant management software; ability to analyze financial data and make strategic decisions.
• Personal Attributes: Dynamic leader with a passion for hospitality, strong problem-solving skills, and the ability to thrive in a fast-paced environment.

Able to work on weekends, public holidays, and night shifts.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

JOB SUMMARY

Responsible for the supervision of all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment and service of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 1 year experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Maintaining Concierge Goals

• Supervises day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Assists in development of specific goals and plans to prioritize, organize, and accomplish work.

• Keeps concierge team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

• Establishes an effective database to be used by all team members for restaurant and local attractions.

• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.

• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).

• Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.

• Provides check-in and check-out services and handles reservations when needed.

• Maintains knowledge of rooms and their locations, services and facilities of the hotel.

• Confirms repeat and VIP guests are receiving appropriate service and verifies their requests are carried out.

• Responds to emergency situations using appropriate procedures.

• Maintains awareness of daily operations and events at the hotel.

• Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements

• Provides warm welcome and anticipation of guest needs throughout their stay.

• Inspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies.

Supervising Concierge Team

• Supervises all activities of concierge team.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Takes part in building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises employees and all day-to-day operations. Understands employee duties well enough to perform them in employees' absence.

• Maintains open, collaborative relationships with employees and encourages employees do the same within the team.

• Verifies concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Verifies that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Ensuring Exceptional Customer Service

• Promotes an atmosphere where concierge team provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with guests to obtain feedback on quality of product, service levels and overall satisfaction.

• Verifies employees understand customer service expectations and parameters.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Creative Direction:

1. Lead and manage the development of visual concepts, packaging designs, digital and print materials.
2. Ensure all creative outputs align with the brand’s aesthetic and message.
3. Provide guidance and feedback to the design team to maintain visual consistency across campaigns.

Campaign Management:

1. Oversee the creative execution of multi-platform campaigns, ensuring timely delivery and high quality.
2. Manage art direction across digital, social media, print, and physical experiences.

Collaboration:

1. Work closely with the Brand Communications Manager to maintain seamless communication and alignment.
2. Collaborate with other departments (marketing, product development, etc.) to ensure cohesive messaging and visuals.

Trend and Industry Knowledge:

1. Stay updated on the latest design trends, tools, and technologies.
2. Incorporate contemporary design practices and innovation into the creative process.

Budget and Resource Management:

1. Manage the creative department’s budget, including sourcing materials and collaborating with third-party vendors.
2. Ensure efficient use of resources to maximize campaign effectiveness within budgetary constraints.

Team Leadership and Alignment:

1. Conduct daily/weekly work-in-progress (WIP) meetings to ensure the team is aligned with ongoing projects and developments.
2. Provide leadership, mentoring, and feedback to junior designers and creative team members.

Vendor Relations:

1. Build and maintain relationships with external vendors for materials and production, ensuring they meet the brand’s quality standards.

Quality Control:

1. Ensure that all visual content produced adheres to brand guidelines and quality expectations.
2. Review and approve all design outputs before delivery to stakeholders.

Reporting and Analysis:

1. Track and report on the effectiveness of creative campaigns.
2. Analyze campaign results to inform future creative strategies.

*Job Description may be added to or change subject to growing business needs and upon discussion with the staff member.

1. Operational Strategy and Management

• Develop and Implement Operational Policies: Design and enforce policies and procedures to ensure smooth and efficient business operations.
• Streamline Processes: Continuously improve operational processes to enhance efficiency and productivity.
• Resource Allocation: Manage resources effectively, including staffing, budgeting, and technology.

2. Leadership and Team Management

• Leadership: Provide strong leadership to ensure that all departments align with the company’s vision and objectives.
• Team Development: Recruit, mentor, and develop senior managers and key staff to build a high-performing team.
• Performance Management: Monitor and evaluate the performance of different departments, setting targets and assessing outcomes.

3. Strategic Planning and Execution

• Strategy Implementation: Collaborate with the CEO and other executives to develop and implement strategic plans.
• Goal Setting: Set operational goals and ensure they align with the company’s strategic objectives.
• Risk Management: Identify potential risks in operations and develop strategies to mitigate them.

4. Financial Oversight

• Budget Management: Oversee the development and management of operational budgets.
• Cost Control: Implement measures to control costs and improve profitability.

5. Operational Metrics and Reporting

• Performance Metrics: Develop and track key performance indicators (KPIs) to measure operational success.
• Reporting: Provide regular reports to the CEO and board of directors on operational performance and key metrics.

6. Cross-Functional Coordination

• Interdepartmental Collaboration: Facilitate communication and collaboration between various departments to ensure cohesive operations.
• Project Management: Oversee major projects and initiatives to ensure they are completed on time and within budget.

7. Customer and Stakeholder Engagement

• Customer Focus: Ensure that operational processes are designed to meet customer needs and enhance satisfaction.
• Stakeholder Communication: Engage with stakeholders, including investors and partners, to ensure operational alignment with their expectations.

8. Compliance and Quality Assurance

• Regulatory Compliance: Ensure that operations comply with relevant laws, regulations, and industry standards.
• Quality Control: Implement and monitor quality control measures to maintain high standards in products or services.

Develop and execute a growth for China markets.

Identify, qualify , and cultivate strong relationships with key decision-makers across various industries.

Conduct market research and analaysis to identify new opportunities and trends.

Represent the company at industry events and conferences to build brand awareness,.

Strong leadership, communication, and interpersonal skills.

Demonstrate ability to build and maintain strong client relatioships.

A strategic thinker with a passion for driving growth and achieving results

Experience in preparing Prata Dough Flipping & cooking.

Able to work Public Holidays.

Follow all guidelines for food hygiene and health and safety as per NEA guidelines.

monitoring stock take and stock rotation.

Take full responsibility for the cleaning of the kitchen and workspaces

Able to work under pressure

All food preparation procedures strictly adhere to Company’s standards and National food safety regulations

Assist in planning and creating menus, recipes and daily specials

Responsible for quality of food/ ingredients and inventory level, ensuring sufficient stock at all times.

Ensure workstation, including food presentation, quality, food hygiene, kitchen cleanliness and safety at all times

Other duties as and when assigned

Guide and assist trainees

Space Matrix Design Consultants is seeking a dynamic thought leader to be our Associate Director - Client Solutions. The new Associate Director - Client Solutions will be a key influence in client development & management strategy in the region.

In Brief:

• You will be a key influencer in client acquisition, development & management strategy for Singapore Client solutions.
• You will consult and showcase our value proposition to existing and prospective clients and recommend the right business and workplace solutions.
• You will work towards achieving financial goals set by the organization in order to meet the team and individual sales target.
• You will collaborate with the studio design heads and other functions for ongoing projects and new pitches in line with the value proposition to the client and the winning strategy developed by you along with the key stakeholders. Also, work closely with the team to check if client needs and strategy are being incorporated in the design and submission.
• Identify new workplace trends as well as new partners to engage with by remaining current on industry trends, market activities, and competitors.
• Prepare and present reports to senior management as and when needed for discussion around health of the client solutions performance in Singapore
• Work closely with your international peers at Space Matrix to share best practices, leads and deals and client account information and opportunities.
• Propose innovative approaches and strategies to further strengthen the presence of Space Matrix in Singapore and position the company for a larger market share

Job requirements

• You are an eminent professional in the regional Workplace industry with a strong network with the industry.
• You have a track record of achieving financial targets in a sustained manner.
• You have a degree/experience in Architecture/Interior design or project management and experience of corporate interior projects with at least 15 years in B2B business development in the workplace industry.
• You are passionate about impacting ‘industry leading thinking’ in workplace design and execution and stay abreast of trends and competitive positioning.
• You have excellent communications skills and ability to build trust and collaborative relationships (both internally and externally).
• You are comfortable with ambiguity, have high learning agility and problem solving skills.
• You are passionate about the future of Workspaces and have the persistence and the perseverance to bring the best solutions for the customer.
• You will abide by Space Matrix values Teamwork, Integrity and Excellence

About Us:

For more details, please visit our website : www.spacematrix.com

JOB SUMMARY

Responsible for the supervision of all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment and service of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 1 year experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Maintaining Concierge Goals

• Supervises day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Assists in development of specific goals and plans to prioritize, organize, and accomplish work.

• Keeps concierge team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

• Establishes an effective database to be used by all team members for restaurant and local attractions.

• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.

• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).

• Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.

• Provides check-in and check-out services and handles reservations when needed.

• Maintains knowledge of rooms and their locations, services and facilities of the hotel.

• Confirms repeat and VIP guests are receiving appropriate service and verifies their requests are carried out.

• Responds to emergency situations using appropriate procedures.

• Maintains awareness of daily operations and events at the hotel.

• Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements

• Provides warm welcome and anticipation of guest needs throughout their stay.

• Inspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies.

Supervising Concierge Team

• Supervises all activities of concierge team.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Takes part in building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises employees and all day-to-day operations. Understands employee duties well enough to perform them in employees' absence.

• Maintains open, collaborative relationships with employees and encourages employees do the same within the team.

• Verifies concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Verifies that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Ensuring Exceptional Customer Service

• Promotes an atmosphere where concierge team provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with guests to obtain feedback on quality of product, service levels and overall satisfaction.

• Verifies employees understand customer service expectations and parameters.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Jobscope:

1. Ensure timely and safe production of cooked foods, adhering to regulatory requirements (FSA, WSHA, etc).

2. Able to knead Prata, Naan and Chappathi dough, mix Thosai, Idly and Vadai Batter.

3. Able to prepare and cook South Indian dishes, North Indian dishes and Mamak Marination, such as Chicken/Fish/Mutton Curry, Kerala Fish Curry, Dhalcha, Briyani, Fish/Beef/Mutton/Chicken Masala, Raitha, Prata, Kotthu Prata, Murtabak, Roti John, Thosai, Kurma Masala, Mutton Soup Pastes/Essence, Tulang Merah Paste, Bubur mix, Samosa Batter, Vadai Batter, Bhajji Batter, Rojak Batter, Pongal, Thalapakattu/ Dum/ Keema/ Kozhikode Briyani.

4. Able to prepare North Indian Foods such as Tandoori Chicken, Tikka Masala, Rogan Josh, Channa/ Panneer/ Butter Chicken Masala, Palak Panneer, Vegetable/Mutton/Chicken i & etc.

5. Able to prepare Indian Sweets such as Kesary, Halwa, Rasagulla, Gulab Jamun, Vatlapam, Badam Milk, Kunafe, Baklava, Palkova, Badam Gheer, Rasmalai, Murukku, and other items for festive snack series.

6. Able to prepare meats, cutting, slicing and de-veining meats.

7. Able to cook in small and large quantities without compromising on taste and quality. Work with large kitchen equipment and mixers.

8. Demonstrate safe handling of foods adhering to regulatory requirements including, preparation, marination, packing and sealing, freezing techniques.

9. Physically fit to carry heavy loading up to 40kg.

10. Able to meet production requirements and make ingredients requests based on production output.

11. Manage cooks in kitchen, assign kitchen helpers with dishing out and cleaning crew with dishwashing duties. Actively participate in duties when staff on leave as all-rounder.

12. Ensure cleanliness of cooking area, processing area, finished goods area abiding by regulatory requirements.

13. Conduct day closing and opening, washing of cooking utensils, equipment, cleaning and sanitization of premises.

14. Record temperature gauge for chillers and freezers daily.

15. Maintain recipe standards and timely dishing out of menu items in a fast-paced environment and able to cover stations from other cooks/preparers in their absence.

16. Able to read and dish out foods based on platform orders, bulk and regular orders.

17. Always ensure use of Personal Protective Equipment.

18. Ensure kitchen KPIs are met.

19. Reports to Director.

Skills Required:

1. Possess strong culinary skills in dishing out Indian food products in large quantities (100-500kg).

2. Able to operate large capacity cooking equipment, woks and stove.

3. Able to work long hours as operations commence from 4am to 4pm and different shifts.

4. Multiskilled to handle multiple products at one time and handle staff movements and stations.

5. Able to lift heavy bags (up to 40kg)

Education Qualification / Experience:

No education required, preferably experienced in culinary arts for at least 10 years’ experience.

Key Selection Criteria:

1. Strong Culinary Skills in preparing Indian Mamak Foods (South/North Indian Foods)

2. Ability to work on different shifts and manage staff

3. Able to work long hours and lift heavy stuff (up to 40kg)

Working Condition:

1. Manufacturing Kitchen / Mamak Stall some times to assess use of products

2. Long hours due to long operational hours

3. Physically able to stand long hours

4. Hot Kitchen environment

Specific Training Requirements:

Basic Hygiene Cert is a must, if not we will send for training

Salary Range:

$3,800 - $6,000

Remunerations:

Annual: 7 Days Annual Leave (for first year), 14 days Medical Leave, 60 Days Hospitalisation Leave

Recruitment Contact:

Pls send resume to HR Lead at 9859-4009 (WhatsApp only) or email hr.azharfoods@gmail.com.

We are a lithium ion battery recycling startup that uses our patented world’s first electrochemical process to recycle batteries. We strive to push for a cleaner battery recycling environment, for a better place for our families. We do this by transforming the recycling industry by reducing pollution and contributing to a cleaner battery recycling environment. With support from Temasek Foundation, Momentum VC (SMRT), we are building our plant in Singapore.

We are a young and fast growing startup, looking for individuals who have the energy and willingness to push the boundaries of technologies. We are looking for individuals who possess the following skill sets to help with the scaling up of our business.

Job scope:

1. Formulate go-to-market strategy with the leadership team
2. Act as a proxy to the founder and manage key verticals of the company
3. Represent the company and be one of the main POC for liaising with external stakeholders
4. Assist the CEO with areas such as deal making, marketing strategies and client management

Requirements:

1. University degree or equivalent, having an MBA will be ideal
2. Proven success in a business management role, with a special focus in investments/finance/revenue generation
3. Passionate in technology with a keen interest in new technologies and able to adapt to rapidly evolving product, organization and market.
4. Self-driven, independent and resourceful
5. Effective team player with good communication and presentation skills
6. Possess good analytical thinking and problem solving skills
7. Excellent communication in English
8. Good to have knowledge in the lithium battery space