Total 100 Senior Executive job vacancies in Bournemouth, Dorset, BH1 4AG

Home Product Executive

Salary £28,000 - £35,000 dependent on experience

Permanent

London Hybrid

As a Motor Product Executive, you will be managing and developing market-leading insurance products incorporating key TCF principles, you'll be working within the cross functional team to ensure adherence to FCA guidelines as well as delivering product development and enhancements to business plans.

As a natural collaborator, you will be working cross-functionally with stakeholders across the business so in this broad and varied role, you will have exposure to all corners of our insurance business ensuring that we best serve our customers whilst remaining competitive in the market.

We offer total flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich. We come together with a purpose to collaborate, typically once a month in London or Kent.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our Home Product Executives, you will work with the Home Product Lead and wider Product Team to manage and develop market-leading insurance products incorporating key Consumer Duty principles.

Other accountabilities include:

• Work within commercial relationships with suppliers and compliance to ensure adherence to FCA guidelines
• Involvement in all areas of product management, including Annual Product Assessments & product development.
• Deliver product development and enhancements to business plan
• Project management, with particular focus on cross-functional team working Supplier relations - attendance at supplier meetings, where required.
• Technical and management input into complaints handling, including intervention where necessary to ensure the fair and effective resolution of customer disputes.
• Delivery of accurate and up to date insurance and product market analysis.
• Management of competitor and industry research and analysis, including the maintaining of price competitiveness consistent with the Saga brand through market comparisons and actuarial liaison
• Ensure all customer communications are technically correct, consistent, aligned with the Saga brand and meet relevant regulatory requirements
• Undertake root cause analysis of products to understand key drivers behind customer complaints and deliver innovative solutions

The Ideal Candidate

To be a successful Motor Product Executive it is essential that you have experience within general insurance including both product and regulatory requirements

Other skills and experience required include:

• Knowledge of product management principles and procedures.
• Ability to work within a team and independently.
• Ability to prioritise workload effectively.
• Ability to manage and deliver cross-functional projects to tight deadlines.
• Ability to challenge and improve existing processes.
• Commercially aware and able to develop and implement product initiatives to meet customer needs.
• Ability to manage delivery and analyse market research.
• Home insurance product knowledge.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-VL1

Your new company
I am recruiting for an experienced Senior Support Worker to join the team in a small, family-orientated residential home in Poole. Our client provides specialist support to adults with Learning Disabilities, Challenging Behaviours and Autism. The role is 42 hours per week on a rota basis and includes working weekends.
Your new role
As a Senior Support Worker, your job is to lead a team of support workers and ensure the smooth running of each shift. You will be required to record accurate information in care plans, assist with medication, organise rotas and provide a high standard of person-centred care, including assisting with personal care duties. You will also support with financial budget management and liaise with the management team.What you'll need to succeed
You will already have experience working as a Senior Support Worker, ideally with a Level 3 Health & Social Care Certificate. You must be motivated, punctual, flexible, reliable and a strong team leader with leadership skills. You must have a strong understanding of the Autism Spectrum. A full UK licence and own transport is essential. This role would also suit someone who is looking for that next step in their career to progress into a senior role.
What you'll get in return

• 42 hours per week on a rota
• £12.80per hour
• Free DBS Check
• Career progression opportunities
• Regular and ongoing training
• Working with a highly experienced team

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Come and join our One Great Team here at Haven as a Senior Cleaner / Housekeeping Coach!

As part of our Accommodation Cleaning Coach Team, you will…

- Train and coach our Cleaning Team to deliver outstanding presentation of our Guest accommodation, which may include Caravans, Lodges, Chalets or Apartments.
- Check each unit providing feedback, support and assistance where needed to ensure we deliver high quality, clean and safe accommodation for all our Guests.

What’s In It For You?
- Free use of our Leisure Facilities, including swimming pool 
- Up to 50% Discount off food on Park and 20% discount in our shops 
- Opportunity to use our Corporate Box at the O2 Arena 
- Fantastic Discounts with many national Brands & Retailers 
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels 
- Reward & Recognition Schemes 
- Training and development opportunities including fully funded qualifications 
- Fantastic Health, Mind & Money Support Programme 
- Enhanced family friendly policies and pay* (eligibility criteria applied)

Pay Rates: £12.44 per hour

Experience and Qualifications
You may already be a Senior Cleaner or Housekeeper which is great or maybe you are an experienced Cleaner looking to take the next step! All we are looking for is…

- The ability to perform cleaning duties to a high standard
- Can confidently lead a team and work to set timeframes

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, including full or part time hours. Our Accommodation Cleaning Teams working hours are usually Mondays and Fridays.

We would love to hear from you
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch.

What can you expect during the recruitment process?
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Come and join our One Great Team here at Haven as a Senior Cleaner / Housekeeping Coach!

As part of our Accommodation Cleaning Coach Team, you will…

- Train and coach our Cleaning Team to deliver outstanding presentation of our Guest accommodation, which may include Caravans, Lodges, Chalets or Apartments.
- Check each unit providing feedback, support and assistance where needed to ensure we deliver high quality, clean and safe accommodation for all our Guests.

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 

Pay Rates: £12.44 per hour

Experience and Qualifications 
You may already be a Senior Cleaner or Housekeeper which is great or maybe you are an experienced Cleaner looking to take the next step! All we are looking for is…

- The ability to perform cleaning duties to a high standard
- Can confidently lead a team and work to set timeframes

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, including full or part time hours. Our Accommodation Cleaning Teams working hours are usually Mondays and Fridays.

We would love to hear from you 
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. 

What can you expect during the recruitment process? 
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Retail Marketing Executive

Job Location: Poole, Dorset

Job Type: Permanent

Salary: £25,200 per annum

Hours: 37.5 hours per week Flexitime, Monday – Friday – Core hours of the business are 9.30am – 4pm

Benefits:

• 25 days holiday + bank holidays
• Hybrid Working
• Employee assistance programme
• Employee Discounts
• Stock purchase plan

We are recruiting for a Retail Marketing Executive for a Global company who has a portfolio of well-known and trusted brands. Within your role you will be focussing on two of their brands to undertake the offline retail marketing which will include;

• Planning and implementation of seasonal retailer marketing campaigns
• Evaluate the success of agreed marketing campaigns seasonally and liaising with retail partners for information on campaigns
• Undertake internal POS items creation process, including: creation of codes, approval of POS items via online portal, ordering samples, raising purchase requisitions for materials and managing the supply chain
• Oversee the creation of POS with the external POS retail coordinator
• Attend and support regional/international trade shows
• Support retail events on location within the UK or abroad

The successful applicant will possess;

• Degree or equivalent within Marketing or Communications
• Proven experience within Retail Marketing
• Good knowledge of Microsoft office including PowerPoint and excel

This position is an immediate start and more information on this position can be obtained from contacting our recruitment team directly on 01202 686000 or by emailing your CV to jobs@rrm.uk.com.

Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time.

Your new employer
The Vision of Bournemouth University is to be recognised worldwide as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. The University operates in a regulated sector with an interesting range of legal and regulatory requirements.
Your new role
Are you legally qualified and experienced with a strong interest in governance? Would you like to work for a charity and transform lives through Higher Education?

This role provides an outstanding development opportunity to work in-house in a diverse and varied role. The purpose of this role is to lead on the provision of regulatory legal advice to the University and the Board and to hold the formal role of Deputy Clerk to the Board to ensure full Clerk support to the Board and its Committees. You will work collaboratively with the Clerk to the Board and the legal and governance team.

A detailed job description and person specification are available.
What you\'ll need to succeed
You will be a qualified solicitor or barrister qualified to practice in England with sufficient post qualification experience to work unsupervised. You will have knowledge and experience of providing legal advice in or to a regulated sector. Previous experience of governance is an advantage.


Benefits

• Salary range between £56,021 and £79,831, offer depends on experience.
• 30 days holidays+ bank holidays+ Christmas Closure period+ parental leave policy
• Flexible working hours and hybrid working pattern (minimum 2 days in the office per week)
• Entitled to membership of Local Government Pension Scheme (employer contribution currently 18% of your pensionable pay)

BU values and is committed to an inclusive working environment. We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society.
What you need to do now
If working in a vibrant organisation bringing positive value to society excites you, please email your updated CV with your current salary, desired salary, notice period and post code. Job ref.

If this job isn\'t quite right for you but you are looking for a new position, please contact me for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Nights, Senior Support Worker job vacancy Ferndown, Dorset

Benefits

£13.05 - £13.65 per hour / £33'700 - £35K per annum (Includes Night Allowance's )
Night Allowance is £25 per night shift worked (approx. an additional £4000 per year).
Life Insurance, Pension, Employee Assistance & Health Plan.
Car Lease Scheme / bike to work scheme.
Fully funded Training to complete your Level 3 Health & Social Care.
Hours: 7.45pm – 8.15am 4-on, 4-off shift pattern.
Average 43.75 hours per week.
Full or Part-time hours available.
Lots of little appreciation perks!

Employer
As Senior Night Support Worker,u would be working with young people who attend a specialist residential college. The young people you would be supporting have additional social, emotional, Autism, and mental health needs. You would be assisting the young people in their on-site home at night providing appropriate physical and emotional support. You will also support the Night Team Manager and supervise a dedicated team of Support Workers.


This specialist Residential College believes in changing lives for the better through education. They also have a strong commitment towards developing their fantastic team and offering them a clear career pathway. So, who knows, this might just be the start of an exciting rewarding career.


Apply

If you are excited by this job vacancy and if you wish to apply, then please click on apply. We will be happy to tell you more about this job vacancy and answer questions you may have

My client is a top tier regional firm in Bournemouth with a rare opportunity for a highly qualified and dedicated private client lawyer to join their Partnership. The ideal candidate will have at least 10 years of post-qualification experience handling a wide range of private client matters, including wills, probate, and powers of attorney, with a particular focus on complex tax and trust issues. A qualification as a tax adviser (CTA) or an interest in tax would be particularly advantageous. Additionally, STEP qualification or a commitment to obtaining it is essential.

As a Private Client Partner, you will be expected to lead a team and participate in business development efforts. You should be able to work independently and collaboratively across the team's practice areas. Excellent client service and a dedication to leading, developing, and growing the team are key qualities sought. The firm values long-term client relationships and is looking for an outgoing, positive individual who can deliver exceptional service.

This is a fantastic opportunity for an ambitious candidate to join one of the leading firms in the Bournemouth area, which has a strong reputation among clients and the community. They offer competitive compensation packages and excellent working conditions, and are committed to properly rewarding outstanding contribution.

They're proud of their values and supportive culture and actively encourage all partners and staff to reach their full potential with excellent opportunities for career progression and promotion.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Unleash Your Potential with Haven - Join Our Exciting Holiday Home Sales Team!

Ready for a career where every day feels like a holiday? Dive into the world of holiday home sales with Haven, where we're not just a team, we're a family – the One Great Team you've been waiting for! At Haven, we're not just selling holiday homes, we're creating unforgettable experiences for families across our breathtaking parks. As a Holiday Home Sales Advisor, you'll be at the heart of this adventure, helping families find their perfect slice of paradise and making dreams come true.

As part of our Holiday Home Sales Team, you will…

Create Holiday Dreams: Help new families secure their dream holiday home at Haven, armed with top-notch product training and unwavering support.
Build Lasting Bonds: Forge connections with existing owners, guiding them through seamless part-exchange experiences for their current holiday homes.
Sales with Heart: This is not just a job; it's a passion! Engage in a target-driven role where your integrity, honesty, and transparency create unforgettable sales experiences for our prospective holiday homeowners.

What’s In It For You?
- Free use of our Leisure Facilities, including swimming pool 
- Up to 50% Discount off food on Park and 20% discount in our shops 
- Opportunity to use our Corporate Box at the O2 Arena 
- Fantastic Discounts with many national Brands & Retailers 
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels 
- Reward & Recognition Schemes 
- Training and development opportunities including fully funded qualifications 
- Fantastic Health, Mind & Money Support Programme 
- Enhanced family friendly policies and pay* (eligibility criteria applied)

Salary: An industry leading base Salary Plus Commission - OTE 50K plus!

Experience and Qualifications
You may already be in Holiday Home Sales or maybe you have experience as an Estate Agent or as a Car Sales Executive which is great! All we are looking for is…

- An outstanding communicator, self-motivated, confident, and genuinely passionate about delivering exceptional experiences.
- A seasoned Salesperson with previous experience thriving in a target-driven environment. Are you a seasoned salesperson, especially in big-ticket items? Your knack for closing deals and creating customer satisfaction will set you up for success in this role.
- Financial Governance Know-How: Knowledge of financial governance on credit is a plus. Understanding the intricacies of credit and financial processes will make you a valuable asset in providing comprehensive information to our clients.
- Full valid UK Driving License (beneficial but not essential).

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, with full and part time hours. Working hours are usually 35 hours per week over 5 days and could include evenings and weekends.

We would love to hear from you
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch.

What can you expect during the recruitment process?
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Unleash Your Potential with Haven - Join Our Exciting Holiday Home Sales Team!

Ready for a career where every day feels like a holiday? Dive into the world of holiday home sales with Haven, where we're not just a team, we're a family – the One Great Team you've been waiting for! At Haven, we're not just selling holiday homes, we're creating unforgettable experiences for families across our breathtaking parks. As a Holiday Home Sales Advisor, you'll be at the heart of this adventure, helping families find their perfect slice of paradise and making dreams come true.

As part of our Holiday Home Sales Team, you will… 

Create Holiday Dreams: Help new families secure their dream holiday home at Haven, armed with top-notch product training and unwavering support.
Build Lasting Bonds: Forge connections with existing owners, guiding them through seamless part-exchange experiences for their current holiday homes.
Sales with Heart: This is not just a job; it's a passion! Engage in a target-driven role where your integrity, honesty, and transparency create unforgettable sales experiences for our prospective holiday homeowners.

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 

Salary: An industry leading base Salary Plus Commission - OTE 50K plus!

Experience and Qualifications 
You may already be in Holiday Home Sales or maybe you have experience as an Estate Agent or as a Car Sales Executive which is great! All we are looking for is…

- An outstanding communicator, self-motivated, confident, and genuinely passionate about delivering exceptional experiences.
- A seasoned Salesperson with previous experience thriving in a target-driven environment. Are you a seasoned salesperson, especially in big-ticket items? Your knack for closing deals and creating customer satisfaction will set you up for success in this role.
- Financial Governance Know-How: Knowledge of financial governance on credit is a plus. Understanding the intricacies of credit and financial processes will make you a valuable asset in providing comprehensive information to our clients.
- Full valid UK Driving License (beneficial but not essential).

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, with full and part time hours. Working hours are usually 35 hours per week over 5 days and could include evenings and weekends.

We would love to hear from you 
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. 

What can you expect during the recruitment process? 
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Third Party Claims Customer Experience Executive

Salary – Up to £32,000 dependent on experience

Permanent

Hybrid – Home and London Hub

As our Third Party Claims Customer Experience Executive you will work within the Commercial team driving continuous improvement of customer outcome at claims stage, both cross-functionally and with underwriters.

You will ensure customers consistently receive the best outcome when making a claim. You will start by drawing claims customer experience best-practice and poor outcome trends from existing reporting and complement this view with feedback from colleagues and customers through call listening and verbatim comments. You will share these trends and insights periodically, cross-functionally and with the underwriters, and foster a productive dialogue with their customer experience and claims management teams to sustainably improve outcomes for our customers.

You’ll also facilitate the tactical resolution of individual claims journey pain points by collaborating with the relevant internal and external claims and customer relations teams on individual customer cases and complaints. Working cross-functionally, you’ll close the loop on all claims experience-related insights, including conduct risk and summarising overarching themes for ILT and Board presentations.

At Saga, we offer total flexibility over where you work. You choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our Third Party Claims Customer Experience Executive, you will focus on the claims journey, accessing, gathering and analysing relevant customer satisfaction scores and data.

Your accountabilities will include;

• Fostering a cross-functional dialogue and attending relevant internal meetings and forums to complement the analytical view
• Drawing and presenting on customer experience trends, reporting on customer feedback and developing action plans to drive improved performance
• Working with assigned underwriters in the execution of action plans
• Working alongside product, operations and marketing teams to suggest the necessary amendments to the products to improve customer outcome at claims stage
• Facilitating the tactical resolution of individual pain points through reviewing claims hot alerts and collaborating with CRD, underwriters and the claims support team on individual customer complaints
• Periodically reviewing the claims journey by underwriter, , to keep customer experience as consistent as possible
• Maintaining regular dialogue with each assigned underwriter to keep pace on all customer outcome discussions
• Providing and / or supporting with customer outcome training to relevant partners’ teams, in line with identified gaps and pain points
• Contributing to our Regulatory agenda through relevant regular risk assessment analysis
• Assisting the operational due diligence process when on-boarding new partners, and supporting audits for selected underwriters and partners
• Maintaining an understanding of industry trends and best practices in claims customer experience
• Being a key player in ensuring that Saga’s customer-centric approach is embedded within the claims operations teams of our underwriters

The Ideal Candidate

As our Third Party Claims Customer Experience executive, we require you to bring a strong knowledge of the general insurance market with a particular focus on the claims. This would include products, best practice, and regulatory requirements.

Other skills and experience required include:

• Analytical, presentation and report writing skills
• Ability to draw actionable insights, define action plans and follow execution through
• Excellent communications skills and strong interpersonal skills
• Training skills
• Stakeholder Management skills
• Planning and organisation skills
• Ability to manage multiple priorities and meet challenging deadlines
• Able to work on own initiative
• High attention to details and accuracy
• Ability to develop strong working relationships with all areas of an insurance business
• Be an advocate for the customer in both external and cross-functional meetings and forums

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Home Commercial Executive

Salary – Up to £33,000 dependent on experience

Permanent

Hybrid – Home and Saga Hubs

As our Home Commercial Executive, you will work with internal departments and act as the face of Saga to build collaborative and effective relationships with our Home Panel Insurers and third-party suppliers.

You will also contribute to customer complaint resolutions, update regulatory and risk reports, implement commercial developments, and manage our compliance and risk processes to ensure our customers are treated fairly.

At Saga, we offer total flexibility over where you work. You choose the place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford, or Sandwich.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

As our Home Commercial Executive, you will work closely with the Home Panel Manager and Lead to manage Net pricing through Panel Insurer Management.

Your accountabilities will include:

• Analyse data to uncover key drivers which could lead to improved Net rate pricing.
• Assist in the production and issuing of Panel meeting packs including: essential MI; agendas; meeting notes within SLA’s.
• Management of competitor and industry research and analysis, including the maintaining of price competitiveness consistent with the Saga brand through market comparisons and actuarial liaison.
• Work with the Product Development team to manage and develop market-leading insurance products incorporating regulatory principles.
• Supplier relations - management of supplier related issues and delivery of projects.
• Issue essential MI in a timely manner within SLA’s.
• Involvement in all areas of product management & product development.
• Project management, with a particular focus on cross-functional team working.
• Deliver product development and enhancements to business plan, and update regulatory reports.
• Help to manage customer retention, highlighting areas to be improved and delivering process and document changes.
• Delivery of accurate and up to date insurance and product documentation.
• Technical and management input into complaints handling, including intervention where necessary to ensure the fair and effective resolution of customer disputes.
• Work within commercial relationships with suppliers and Conduct Risk to ensure adherence to FCA guidelines.
• Work closely with internal and external departments, including Underwriting, Actuarial, Customer Relations, Marketing, Finance and IOS teams.
• Work with the PR team to push product highlights & benefits into the public eye whenever possible.

The Ideal Candidate

As our Home Commercial Executive, we require you to have general knowledge of the insurance market with a particular focus on home. This would include product development, best practice, and regulatory requirements.

Other skills and experience required include:

• Ability to develop excellent working relationships with Panel Insurers and suppliers.
• Ability to work within a team collaboratively and independently.
• Ability to prioritise workload effectively.
• Ability to manage and deliver cross-functional projects to tight deadlines.
• Confidence to challenge and improve existing processes.
• Commercially aware and able to develop and implement product initiatives to meet customer needs.
• Ability to analyse, and present market research.
• Good attention to detail.
• Strong analytical skills, comfortable with working at a detailed level.
• High levels of drive and enthusiasm – a self-starter.
• Ability to represent the Saga Brand with third parties, either by phone, Teams, or face to face.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Senior IT Cyber Security Analyst - CISSP or CySA+ or MSc Information Security

Weymouth, Dorset, or London, South East UK or Stoke on Trent, Staffordshire

£45,000pa + £5,000 Car Allowance, Hybrid & Flexi-Working & Training & Certifications Available

Weymouth, Dorset, or London, South East UK, or Staffordshire + Hybrid and Flexible Working as Standard

The Client: Are a well-known High St and Online retailer who are seeking a Senior IT Cyber Security Analyst who specialises in Microsoft / Wintel Servers and Virtualisation supporting a UK wide infrastructure.

Objective: You will support the Head of Information Security in delivering the Information Security service to the global business.

You will lead all Cyber Security Operations function and be the first point of contact for technical information security related matters.

Role Responsibilities:

• Act as the first point of action or escalation for the identification of security incidents and their investigation.
• Be responsible for the managed Security Operations Centre (SOC), Network Monitoring and Managed Detection and Response services and associated vendor relationships.
• Be the subject matter expert for technical security related queries, providing the Security Architect, IT Service and Delivery teams and business stakeholders with authoritative advice and defined security requirements.
• Be responsible for the Security Education and Awareness scheme.
• Ensure Cyber Security campaigns are conducted, and improvements implemented and ensure colleague queries around policies and requirements are appropriately answered in a timely manner.
• Be responsible for the Vulnerability Management process.
• Act on vulnerability information and conduct Cyber Security risk assessments and work with suppliers, partners, and internal teams to ensure security vulnerabilities are identified, assessed, and remediated in good time.

Key Requirements you will need:

• In depth knowledge of Information Security concepts and principles, including cloud security capabilities.
• Experience with configuring and utilising security tooling, including SIEM, EDR, vulnerability scanners, CASB, network scanning, DLP.
• Hands-on IT experience with proven expertise in a previous Information Security role.
• Vendor management experience.
• A relevant intermediate or advanced Information Security based qualification (e.g. CISSP, CySA+, MSc Information Security)
• Ability to critically analyse information and make decisions based on judgement, knowledge, and experience.

Business Knowledge:

• Knowledge of Retail and eCommerce is of great advantage but is not essential.
• Working knowledge of the Information Security elements of Data Protection regulations (e.g. GDPR, The Data Protection Act 2018) is essential.
• Knowledge of the NIST Cyber Security Framework is of advantage.
• Awareness of regulations that affect Retail, such as PCI DSS, is of great advantage but experience of maintaining compliance is not essential.

CISSP or CySA+ or MSc Information Security Certifications will be advantageous.

Call 0121 712 8715 today!

Senior Inpatients Physiotherapist (Bank) Bournemouth Hospital | Physiotherapy | Bank | Part time £22.00 per hour Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability Do you want to work in an environment where you have the time to dedicate time & care to your patients? Do you want to work for the UKs not for profit healthcare provider? If so, Nuffield Health is looking for an exceptional Senior Physiotherapist. On joining our agile and highly energised multidisciplinary team you'll have a fantastic opportunity to develop your skills and experience across a range of specialties and levels of complexity. Supported by our Physiotherapy Manager, Tamsin Joyce, you'll have autonomy to utilise your acquired expertise and skills to make decisions that will ensure the delivery of excellent patient care. The work is exciting, varied and challenging, the multiple specialities will enable you to develop new skills and grow. We actively support you to be the best you can be in your role while also offering opportunities to progress. What is involved in the role? The position is to be part of the inpatient physiotherapy service, predominantly working weekends treating a variety of elective pre and post surgical patients. You will work within a multidisciplinary team including nurses, AHPS and consultants in order to optimise the health and recovery of our patients. Deliver high quality, effective clinical care. Adhere to our values and beliefs at Nuffield Health, in which we encourage behaviour which is enterprising, passionate, independent and caring. Deliver excellent clinical care that is evidence based, Safe, Effective, Caring, Well-led and responsive to our patient's needs. Ensure on-going monitoring of the standard of treatment provided Be compliant with all professional, clinical and integrated governance standards and participate in clinical audit and other quality assurance processes Your Qualifications, Experience, Skills and Values With a BSc in Physiotherapy or equivalent, you'll be registered with the Health and Care Professions Council. You will have evidence of further professional training and continual professional development, reflecting your desire to develop as a practitioner. You'll be a confident communicator with the ability to engage effectively with the general public and other healthcare professionals. With a commitment to the use of evidence-based practice, you'll also be able to demonstrate excellent manual therapy skills. We expect you to be a competent and confident IT user and to be well organised - you'll have the ability to prioritise and deal with your varied workload in an effective and timely manner. It's equally important that you share our values. We believe in putting people first and providing personalised, holistic healthcare. That makes you part of a much wider team, working to create a healthier future for each individual client. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. This includes holiday in line with the working time directive, access to our pension scheme and discounted gym membership at £15.00 a month. Get in touch and apply today!

Senior .Net Developers (.Net 7, Azure, Machine Learning)
Bournemouth, Dorset
£45-70k + 7-8% Bonus + £5k Relocation package.

There is a £5000 relocation package available for these roles, but only for candidates in the UK. NO Visa Sponsorship is offered.

Your new company
I'm working exclusively with this product-development business to build out their Dev team with 3-4 hires. Having navigated Covid with no redundancies and growing their international customer base the plan is to add 40% headcount in the next 6 months so it's a really exciting time to be joining.

You'll be based from their modern head office in Central Bournemouth, two minutes from the beach and on direct train routes to London.

Your new role
Having gone through a modernisation effort in recent years (80% complete) these are hands-on positions working with cutting edge .Net technologies. You'll be working on new feature development for 2 of their core products, long term ongoing work as opposed to being pulled around between customers/projects.

They select the right tool from the job rather than being wedded to one stack and are always looking to the future, for example with Machine Learning capabilities (predictive analytics, LLM's and traditional AI).

The culture is relaxed and there's no red tape. You will be given a large element of control in your daily work alongside a team of 6 other talented Seniors with 5+ years tenure. You will discuss requirements, document user stories and will contribute to stand-ups, testing and reviewing other Devs pull requests.

What you'll need to succeed
We're looking for those with a logical approach to problem solving and that have built systems at a high level (from the ground up ideally). You can pick up new technologies with ease as you follow core software design patterns and principles including Domain Driven Design.

The roles are around 70% Back End so it's essential that you have a strong grounding in .Net (they are on to .Net 7 but .Net Core or similar will be fine), combined with a good knowledge of databases (SQL Server/NoSQL/MongoDB).

You'll consider yourself a full stack developer or will have aspirations to reach that level as the 30% will be JavaScript and knowledge of data binding/structuring pages rather than any design work. They are on to Angular 16/Angular Material but are quite happy to speak to those open to learning it, or transitioning from Vue / React / Svelte for example.

The ideal candidate will have Azure DevOps experience and knowledge of Docker, Kubernetes, CI/CD and the future looks like Machine Learning and Microsoft Orleans.

We would expect you to be able to display your passion for development at interview. Show us your Github, talk through personal projects or maybe something transferable form the Engineering/Science world.

What you'll get in return
You'll work in a modern office space with top spec equipment/facilities and a non-corporate culture. You'll get an annual bonus currently averaging 7-8%, company pension scheme and car parking space in central Bournemouth. There are 25 days holiday plus bank holidays and an electric car scheme available through salary sacrifice.

If you are relocating within the UK for this role, a £5000 relocation package is available on discussion.

What you need to do now
To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Business Director on 0333 010 5724.

At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology.

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