Total 94 customer service job vacancies in Darlington, Durham, DL1 1DR

A client within the Public Sector based in the Northeast is currently recruiting for a Contracts Manager to join their repairs team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within the public sector.

The Role

Key purpose of the role is to be responsible for the effective procurement, implementation, management, and contractual

Key responsibilities will include but not be limited to:

• involve the identification of future contract requirements and resolution of any contractual performance or compliance issues with those delivering services to this area of the business.
• act as lead within the Property Repairs service in respect of all contracts to facilitate delivery of the overall Property Repairs service.
• identify and facilitate contracts being put into operation for all aspects of service delivery support required within the Property Repairs service, including negotiations on awards, renewals and extensions.
• ensure the appropriate contract documentation and KPI's are in place to support contract delivery including insurances and risk assessments as necessary.

The Candidate

To be considered for this role you will require to be Qualified to NVQ level 3 or equivalent in a business-related qualification and have at least two years' experience of working in a contract environment.

It will be essential to have an extensive level of knowledge of the below:

• Experience in monitoring, analysis, and reporting on all aspects of financial and performance data and to maintain accurate auditable records.
• Ability to negotiate and build strong working relationships both internally and externally.
• Understands the importance of developing and coaching staff to unlock potential and harness talent management.

The client is looking to move quickly with this role and as such are offering between £25.55 per hour Umbrella Ltd.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Job Title - Supply Chain and Fleet Support

Location - Seaham SR7

Contract - Temp ongoing

Hours - 37

Role summary - This company is currently seeking a highly motivated and experienced individual to join their team as a Supply Chain and Fleet Support. The successful candidate will be responsible for providing support to the supply chain and fleet management team.

Key Responsibilities:

• Continuous monitoring, updating and storing of Supply Chain and Fleet information to
• ensure essential data is maintained and readily available.
• Respond to and deal with queries from varying sources both internally and externally, acting as first point of contact for the team, referring queries to others as appropriate.
• Work closely with Team Leads, Planners and Operatives within Property Repairs to
• provide high quality administration and support relating to Supply Chain and Fleet.
• Ensuring Property Repairs policies, procedures and timescales relating to administration support are followed.
• Responsible for productivity and performance of yourself and ensuring the teams day to day essential tasks are carried out.
• Liaise with a range of different contacts (internal and external stakeholders) to ensure delivery of a consistent and high level service.
• Responsible for ensuring that administrative systems are used to their full potential and that information is accurate, up to date and passed to other departments as required.

Requirements:

• Demonstratable experience in delivering front line services to internal and external stakeholders
• in a challenging operational and commercial environment
• Demonstrate a thorough understanding and track record of managing the pressures of conflicting.
• priorities and effective time management
• Effective use of repairs ICT as well as other IT and media as appropriate
• Able to prioritise to achieve realistic targets, costs and time deadlines.
• Demonstrates excellent communication skills including face to face, telephone, and written
• Understand the work of the overall Property Repairs team and the remits of different departments
• Demonstrates continuous development in a challenging fast paced environment
• Collaboratively working with internal stakeholders i.e. neighbourhoods, health and safety, contact
• centre to work together to deliver successful outcomes
• Build relationships with managers and employees at all levels
• Considers the impact of business decisions on the Property Repairs Team and wider
• organisation at all times
• Hold a full Driving License
• Have an understanding of H&S requirements and safe working practice in relation to operation of a Fleet, equipment and tools
• Flexible and adaptable to the diverse needs of the organisation

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk

Job Title - Fleet Coordinator

Location - Seaham SR7

Contract - Temp Ongoing

Hours - 37

Role summary

This company is seeking a Fleet Coordinator to join their team. The successful candidate will report to the Supply Chain and Fleet Lead and will be responsible for coordinating and supporting the Property Repairs fleet requirements to deliver a high-quality service whilst balancing cost, quality, and risk.

Key Responsibilities:

• Successfully deliver end-to-end third-party contract solutions to ensure full coordination and support of operational delivery across the Property Repairs Teams, particularly fleet
• Develop and build relationships with third-party suppliers and business streams to ensure a smooth and efficient transition of services provided and any issues affecting delivery are highlighted and acted upon to minimise the impact to operational delivery, productivity and customer satisfaction
• Coordinate and deliver a high performing fleet service to the Property Repairs Teams ensuring the smart scheduling of vehicle maintenance and checks to minimise downtime
• Ensure that all vehicles within the fleet are complying with current legislation and that all mandatory repairs, tests, and maintenance inspections are complete within strict timescales
• Provide information and support in relation to the investigation and subsequent actions of all accidents and incidents involving fleet
• Assist the Supply Chain and Fleet Lead in analysing trends in service delivery and ensuring that all contractual key performance indicators are met or exceeded to deliver a first-class service within a right first-time ethos
• Assist in reviewing and developing new operational procedures that will streamline working practices and enhance our customers' experience and support continuous improvement for the service area
• Maintain data associated with regulatory requirements for the third-party provisions, primarily fleet management. Also, provide detailed reports and management information data to Property Repairs senior managers and team leaders to make informed decisions
• Deliver a high-quality service to internal and external stakeholders whilst providing excellent lines of communication between managers, team leads and the trade workforce

Requirements:

• Educated to HNC level or equivalent and/or the ability to demonstrate relevant experience
• Experience of delivering front line services to customers in a challenging commercial environment
• Demonstrate a thorough understanding and application of the management of Health and Safety
• Good understanding of the organisations business activities
• Ability to analyse problems, resolve issues and identify solutions
• Effective use of repairs ICT as well as other IT and media as appropriate
• Interpersonal skills of listening, relationship management and influencing in addition to good presentation skills
• Ability to consider the impact of business decisions on the Property Repairs Team and wider organisation at all times
• Flexible and adaptable to the diverse needs of the organisation
• A skilled influencer and negotiator able to communicate effectively with internal and external stakeholders
• Good report writing skills
• Comfortable driving work vehicles of all sizes

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk

Job Title - Property Repairs Support

Location - Seaham, County Durham SR7

Contract - Temp - Initial 8 weeks

Hours - 37

Role summary - The Property Repairs Support role is a vital position within the company. As Property Repairs Support, you will be responsible for providing high-quality administrative support to the Property Repairs Teams, including repairs, voids, gas, and electrical teams. You will ensure that the Property Repairs administrative systems are used to their full potential and that information is accurate, up to date and passed to other departments as required.

Key Responsibilities:

• Provide high-quality administration and support to the Property Repairs Teams
• Ensure that Property Repairs policies, procedures and timescales relating to administration support are followed.
• Responsible for productivity and performance and yourself and your team ensuring the day to day support tasks are carried out
• Ensure that the Property Repairs administrative systems are used to their full potential and that information is accurate, up to date and passed to other departments as required.
• Demonstrate high levels of customer experience, including dealing with customer enquiries immediately following first contact with the customer within corporate timescales and ensuring that the customer is at the heart of decision making.
• Update the Housing Management and Property Repairs systems including data entry, raising works orders, investigating queries, dealing with variations and completing works orders with accurate information within designated deadlines.
• Responsible for contacting customers in relation to seeking and providing information and arranging of appointments including providing support to adhere to compliance of legislation in relation to the gas servicing and electrical inspection programmes.
• Raise purchase orders and requisitions on the company finance system abiding by company and financial procedures, monitor progress on those orders and assist in the approval and completion process.
• Provision of administrative support in the procurement and daily management of vehicle fleet to help ensure an effective and efficient fleet service is maintained.
• Update the void tracking system, collating void packs and certification and ensuring all completed repairs and SORs are entered into the system.
• Work with the Property Repairs Supply Chain assisting in ordering materials, replenishing van stock, tracking orders and liaising with Planners and Team Leads to ensure contractual KPIs are met.

Requirements:

• Demonstratable experience in customer service skills and delivering front line services to customers in a challenging operational environment.
• Demonstrate a thorough understanding and track record of managing the pressures of conflicting priorities within a Property Repairs team.
• Effective use of repairs ICT as well as other IT and media as appropriate
• Able to prioritise to achieve realistic targets, costs, and time deadlines.
• Demonstrates excellent communication skills including face to face, telephone, and written.
• Understand the work of Property Repairs and the remits of different departments.
• Demonstrates continuous development in a customer driven service.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk

Your new company

This public sector organisation based in Hartlepool is currently recruiting for a Support Service Worker to join their team on a full-time temporary basis.

Your new role

To provide responsive, high quality, support to clients, in order to promote independent living, as appropriate.The successful candidate will be accountable for monitoring and analysing each individual's support requirements while also offering practical assistance, advocacy, and guidance as part of an efficient team to help promote independent living.
Key accountabilities will include:

• Assisting clients, by providing support in a flexible and person centred way, delivering practical tasks which address their needs and aspirations, and support their ability to build and develop strong networks through drafting and assisting in the implementation of support/ treatment plans.
• Draft individual client risk assessments through effective communication and rapport building with the client.
• Contribute to the review of support plans and risk assessments in a timely manner, informing all relevant parties of significant changes and alerts as you become aware of them.
• Work with the Support Service Coordinator to identify when clients are ready to exit the services, helping them to prepare for independence.
• Promote independent living using positive role modelling behaviours, such as how to behave in meetings, routine appointments and public spaces.
• Assist in ensuring the maintenance of high quality accommodation, effective rent collection and efficient void and housing management.
• Follow basic client involvement and best practice guidelines as required
• Comply with all internal and external audit requirements, including quality standards and accreditation and other commissioner requirements as directed.

What you'll need to succeed

• An understanding of Financial, HR, Health & Safety and Equality & Diversity requirements.
• Ability to use ICT appropriately.
• Understanding of, and ability to apply, policy and procedures relating to safeguarding clients and other people at risk of abuse, Health and Safety, lone working procedures and risk management
• Flexible in approach to working hours, including some weekend and evening work
• Emotional resilience, confidence to deal with stressful situations, lone working, and ability to use initiative
• Ability to achieve realistic targets and deadlines.
• Ability to work effectively as part of a team and flexible in approach
• Effective interpersonal and communication skills to be able to work with a wide range of vulnerable clients.
• Full UK driving licence or access to a vehicle and able to travel across the region as required

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Care Solutions are recruiting for an experienced Occupational Therapist to support our established client in the County Durham area. The service is a Learning Centre and Home for Children and Younger People between the ages of 7-19 who have a range of Social, Emotional and Mental Health (SEMH) needs.

The successful candidate will provide support Younger People with varied Learning Disabilities including ADHD, ASD, SEMH and SLCN as well as Developmental Trauma, Neuro-developmental Conditions and Special Educational Needs.

Job Purpose: Occupational Therapist

Salary: £41,158-£49,721 per annum + £250 Welcome Bonus, paid via Service Care Solutions

Location: Willington, Durham

Working Hours: Monday to Friday, 08:30-16:30

Contract: Part-time | 30 Hours

The post holder will work as part of the Multidisciplinary Team to engage, encourage and inspire the Younger People to be themselves.

Key Responsibilities:

• Use advanced specialist knowledge and levels of experience appropriately and effectively across a range of work practices which is underpinned by comprehensive and extensive theoretical knowledge and practical experience.
• Assess the motor, perceptual and sensory integration skills of the young people and to ascertain how any differences impact on their function and participation.
• Write reports based on your findings to support the young people, education and care staff and to inform annual reviews.
• Work with the young people to provide Occupational Therapy, as identified from assessment in line with the Three Waves Model of Intervention, including environmental, whole service interventions as well as 1:1 work with individual children, group work and whole class work, as part of the MDT.
• To undertake high quality assessments of children and young people and make recommendations about appropriate therapeutic interventions for each child or young person, in accordance with individual assessed needs.

Essential

• Registered with the HCPC
• Degree or equivalent qualification in Occupational Therapy
• Substantial experience working with Children & Younger People

Benefits

• £250 Welcome Bonus, Paid via Service Care Solutions
• Paid School Holidays
• Family Healthcare Plan - Access to instant check-ups and consultations
• Car Purchase Scheme
• Career Development and Training
• Wellbeing and Employee Assistance Support
• Pension Contribution
• Life Insurance
• High-Street Vouchers and Apple Scheme
• Family Days Out
• Discounted Gym Membership
• Free Meals

Are you happy with your current agency? At Service Care Solutions, we believe in rewarding your loyalty and hard-work!

• £150 Agency Switch Bonus - If you're unhappy with your current agency or simply fancy a change, Service Care Solutions will give you £150 for bringing your current contract to us.

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of four weeks in your new placement.

• Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

What you'll be doing

Service Centre Manager

Location: Stockton (TS18)
Salary: £52,000 plus £5,500 car allowance + Performance Related Bonus

Benefits include:

Private Health Care
Wellbeing Programme
Learning and Development Opportunities
Up to 25% discount off very.co.uk

As Service Centre Manager, you'll make it all happen. At Yodel, we're on an exciting journey to make even more lives better through our business and in this high profile leadership role you'll help shape our direction. You'll drive ways to improve our performance, develop our people and implement fresh new ideas that keep us at the top of our game.

At the helm of a huge service centre, you'll inspire from the top - whilst nurturing the family feel and open culture we're so proud of. As Service Centre Manager, you'll set standards, take ownership of P&L, control budgets, monitor resources and take action to make sure we're always bang on target.

What you need to show us

We're looking for someone with experience in a similarly senior role (in an environment involving KPI monitoring and employed and self-employed teams) as well as the ability to think on your feet.

To be a Service Centre Manager, you'll ideally be a CPC Holder (Transport Management) with a thorough knowledge of H&S policies and experience of dealing with disciplinary procedures. Although it's not essential an IOSH certificate would definitely be an advantage.

Why work for us

This is an ideal challenge for someone looking to take the reins of a high tech, high pressure operation. But, there's a softer side too. This is why we want a people person who can recruit, train, develop, manage and motivate a large team through a time of change. It'll be incredibly fast paced. And incredibly rewarding too.

We also offer a dynamic and stimulating working environment. There's nowhere quite like our service centres, they're bustling hives of activity where we sort, scan and load the millions of parcels we deliver to customers in every corner of the country, every single week.

We'll make sure you feel valued too. In return for your influence and flexibility around our 24-hour operation, we offer generous benefits including an excellent pension, 33 days' annual leave, and up to 25% discount at Very.co.uk. Plus, a car allowance and private health care. So, if you've the passion, pace and potential to get the most out of everyone, we'll support you to be the best too. Find out more and apply now.

Yodel recognises that its people are fundamental to its success. We are committed to equal opportunities, we value differences between people, and we aim to build teams that represent a variety of backgrounds, perspectives and skills.

If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact the recruitment team who will be happy to discuss.

Please note that this role may close early or be extended, depending on the number of applications received. Working with a range of stakeholders, this is an opportunity for a proactive and influential individual to deliver outstanding performance across your region. By building a strategic business plan for your services, you will ensure that our commissioners are confident and excited by our provision. This is a home-based role, with frequent travel to your services in Redcar and Cleveland, Darlington, Scunthorpe and Grimsby. A full job description and person specification are available on request. Please note that this advert may close early or be extended, depending on the number of applications received. Please submit both a CV and a cover letter. As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. Benefits Competitive salary 30 days annual leave, plus bank holidays An extra day off for your birthday or a special occasion of your choice Enhanced maternity, paternity and adoption leave 2 days paid volunteer leave per year Auto-enrollment into We Are With You's pension scheme Access to a Blue Light Card - giving you great savings on big high-street and online brands Flexible working opportunities and access to a range of services and resources to support you with your wellbeing We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

We are currently seeking an experienced Registered Mental Health Nurse to work within an independent mental health hospital, based in Darlington. This service provides specialist inpatient care for adults with mental health needs, who present with complex needs and behaviours that challenge, in a safe and supportive environment.

The chosen candidate will be able to choose their own working pattern and hours will be completely flexible, allowing you to work around your current commitments. We have Full-time and Part-time hours available to start immediately.

SHIFTS: Monday to Sunday

SHIFT PATTERNS: Long Days: 0700-1930 Nights: 19.00-07.30

Specialisms:

• Acute adult admission/treatment and psychiatric intensive care
• Rehabilitation and recovery for adults with complex mental health needs

The Person

• 12 months minimum UK experience working as a Registered Mental Health Nurse
• Current NMC Registration
• Excellent communication skills and the ability to work as part of a team.
• You'll be warm and engaging while showing real empathy with service users and their individual circumstances.
• International applicants are unfortunately unable to be considered.

Benefits

• Flexible hours and working pattern
• £250 sign-up bonus
• £350 Referral Bonus
• Free on-site Parking
• Dedicated and experienced one-to-one consultant support
• Competitive rates of pay for temporary and fixed contract work
• Subsidised training /FREE mandatory training

This role is available for an immediate start please forward your CV as soon as possible to apply.

Connect Driver Solutions have exciting opportunities for a Service Driver in Durham!

Pay rate: £12 per hour

Shifts available: Part-time hours

Start date: ASAP

Working as a Service Driver:

• Attending welfare units, portable toilets etc
• Removing the effluent using a vacuum pump, replenish the clean water using a pump and generally clean the toilet area using anti-bac spray and cloths, then adding scent, blue chemical and toilet rolls etc
• 5 to 20 drops per day (depending on mileage)
• Use of a PDA tablet to receive and POD the jobs

Full PPE is provided.

The ideal Service Driver will have:

• A valid driving licence
• No more than 6 points on your licence
• Strong organisational skills and timekeeping

GET CONNECTED

Learn more about this role and apply now by submitting your most up-to-date CV, or by calling our team on 0191 500 0028.

CDSSUND

Your new company A renowned parent company of our five distinguished brands, each dedicated to its own range of premium products for the home, office, and commercial properties.


Your new role
Handle high volumes of inbound calls/emails, addressing orders, complaints and general inquiries. Make outbound calls to confirm deliveries, survey satisfaction and upsell/cross-sell products. Log all interactions in our CRM, ensuring issues are tracked through resolution. Liaise with warehouse, purchasing, logistics and other teams to align on fulfilment and stock. Identify process improvements to optimise customer experience. Meet response time, resolution and customer satisfaction targets

What you'll need to succeed
Friendly and patient with outstanding communication and troubleshooting abilities. Organised and detail-oriented with strong multi-tasking capabilities. Self-motivated with the confidence to work independently. Passionate about providing best-in-class customer experience. Tech-savvy with ability to learn new platforms/systems

What you'll get in return The opportuniy to work within a fantastic team


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Care Solutions are looking for a PIP2 accredited investigator to work within the Lancashire Constabulary on a 3-month contract.

Location: Chorley

Job role/responsibility:
To manage and participate in a wide range of evidence-gathering and crime-investigating duties for serious and complex crime, ensuring that evidence obtained is recorded, secured, and preserved in a timely and appropriate manner. To interview suspects and provide support and assistance to other investigations as required by supervision.

• To provide an investigative response to incidents and received intelligence
• To secure, preserve and gather evidence within Investigations to prove or disprove information and establish facts, relating to allegations of misconduct or criminal acts by Constabulary employees or volunteers.
• To manage the processing of appeals, including but not limited to maintaining accurate records, liaison with complainants, formulation of response letters/reports and updating complainants.
• To have contact with members of the public in person, on the phone and through written correspondence. Obtain details of complaints and misconduct and where possible resolve these complaints.
• Compile detailed investigation reports and case files, conducting criminal or misconduct interviews and presenting evidence to criminal courts or misconduct meetings/hearings as required.
• To provide specialist advice, guidance, and support to divisional staff in respect of allegations, complaints and investigations and deliver PSD training packages to internal and external customers as required.
• To mentor and support the professional development of Police Investigation Officers
• To conduct serious and complex criminal investigations, plan and manage own workload, and retain responsibility as the officer-in-case.
• To provide support to victims and witnesses and assess their need for further support throughout the criminal justice process.
• To interview victims and witnesses and obtain statements in relation to serious and complex investigations.
• To interview suspects in relation to serious and complex criminal investigations.
• To use internal IT systems to research and maintain records regarding individuals and investigations.
• To complete comprehensive investigation reports and case files.
• To present evidence to CPS and at court
• To be flexible in providing cover within the normal place of work and across the county.
• To support, where required, the investigation of priority and volume crime
• To carry out any other duties which are consistent with the nature, responsibilities, and grading of the post.

Qualifications/experience required:

• Qualified to PIP Level 1.
• PIP level 2 trained and accredited or willing to complete the PIP2 programme within 12 months of attending the course.
• Experience of conducting successful Volume and Priority Crime investigations, both proactive and re active.
• Experience of gathering critical evidence by interviewing victims, significant witnesses, and suspects.
• Experience and knowledge of the Criminal Justice System relating to the PACE Act.
• Experience of maintaining & interrogating computerised systems and manual filing systems.
• Experience of communicating at all levels with a wide range of audiences.
• Experience of dealing with difficult situations or conflict.
• Experience of maintaining strict confidentiality using tact and diplomacy where appropriate.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.

We are pleased to announce we have an exciting opportunity here at Potens for Female Support Worker.
These opportunities are at our new supported living service, in a newly developed property based in Darlington.
Females only due to service needs.
All applicants must hold a full and valid manual driver’s license.
What we’ll give you:
We will ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
• £12.00 per hour.
• Full time 40 hours per week.
• Shifts will be between the hours of 7am and 10pm. Shifts can change to suit the needs of the people we support, so flexibility is a must. Sleep ins and weekend working will be required.
• Free on-site parking and also close to local bus routes.
• An extra day paid holiday for your Birthday.
• Contributory pension scheme.
• Confidential, supportive Employee Assistance Programme, accessible 24/7.
• Paid comprehensive learning and development opportunities so we can invest in your future – including internal leadership competency sessions and recognised qualifications (level 2 to level 5 NVQ in Health & Social Care).
• You can complete your care certificate with us.
• Access to attractive and exclusive employee benefits including savings on shopping, leisure, and household expenses.
• A generous referral scheme.
What you’ll be doing:
• Personal care.
• Finances and budgets.
• One to one community i.e., day trips, cinema, appointments.
• Food shopping.
Who you are:
• Females only due to service needs.
• All applicants must hold a full and valid manual driver’s license.
• Minimum of 1 year experience required in social care.
• Shifts can change to suit the needs of the people we support so flexibility is a must.
• Team player.
• Motivated with a “can do” attitude.
Who we are:
We are a national provider of health, social and education services with over 30 years’ experience. Our employees are the driving force behind the fantastic care and support being delivered to hundreds of adults and children across the UK. Our teams are purposeful, positive, and progressive. They work hard to empower the people we support to have a voice, achieve their goals, and change their lives. We are always looking for committed, pro-active and passionate people to join us and create even more opportunities for the people we support. Join our team and have the satisfaction of knowing you’ve changed someone’s life and, in return for your hard work and passion we can give you real meaning and purpose in your work.
Safeguarding
Potens is committed to safeguarding and promotes the welfare of the people we support throughout our facilities. All applicants will be subject to robust pre-employment checks prior to appointment; including but not exhaustive; enhanced DBS, and a minimum of two satisfactory references. Our checks will be service and role specific and can be discussed pre application if required. To view our policy on recruitment of ex-offenders please see full details Potens-Recruitment-Ex-Offenders-Policy.doc (live.com)
Diversity
We champion diversity, and we understand the importance of our teams representing the communities and people we support. Here at Potens, you’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live independently, healthier, happier lives and doing our part to make a better working environment where all feel welcome and supported.

Are you a motivated individual with a passion for providing excellent customer service?Do you thrive in a fast-paced, business-to-business environment? Look no further!We are currently seeking talented Customer Support Representatives to join our growing team in Darlington. As a valued member of our team, you will share our departmental values and work collaboratively to achieve our KPIs. With an appetite for learning, a proactive approach to problem-solving, and a positive outlook, you will take ownership and provide solutions to a wide variety of customer requests.A key attribute for success in this role is the ability to effectively manage customer requests and provide a high level of service to all stakeholders, both internal and external. By keeping our customers at the forefront of every transaction, you will strive for a one-touch resolution, reinforcing our culture of people talking to people.Join Northgate Vehicle Hire as a Customer Support Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you

You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

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The Role and the Department

This role is key to liaison between the University Library and Collections (ULC) department and the University's Estates and Facilities, and Health and Safety teams. The post holder will be a first point of contact for matters relating to ULC buildings and Health & Safety matters. Duties include ensuring access to our buildings for contractors, accurate record keeping, providing training and support to colleagues and proactive identification, reporting, and progression of building maintenance works.

You will contribute to projects and developments, regularly monitor, and ensure compliance with H&S guidelines to contribute to the best possible experience for our users.

You will be expected to work across all the University Library and Collections locations which includes Bill Bryson Library, Palace Green Library, the Oriental Museum, 5 The College, 7 Owengate, the ISC Library and an offsite store. You will be expected to rotate your work shifts at different sites, as necessary, and sometimes expected to attend a site at short notice during your working day.

The expected weekly shift pattern for this CS Coordinator (Buildings) post is Monday to Friday, usually 8am-4pm. Evening, weekend and bank holiday shifts may be required up to 8pm.

The post is part of the Customer Services Team for University Library and Collections. We support the operation of our buildings, provide front-line (face to face and virtual) customer, visitor, and enquiry services across our department. This includes visitor services at our museums and user services in our libraries and learning spaces, including 24/7 term-time opening.

This post is fixed term until 30 March 2025.

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