Total 191 customer service job vacancies in Canterbury, Kent

Job Title: Business Support Assistant
Location: Ashford Kent
Hours: 37 hours per week
Salary: £12.30 PAYE
Duration: 6 months ongoing

Are you an organised, customer-focused individual looking for a new challenge? Ashford Borough Council is seeking a dedicated Business Support Assistant to join our Port Health team. This is an excellent opportunity to support our vital administrative functions and provide top-notch customer service.

Key Responsibilities:

• Assisting customers with setting up accounts and processing payments on the PHILIS system.
• Providing administrative support to ensure the smooth running of the Port Health team.
• Managing customer inquiries via phone and email, resolving them promptly and efficiently.
• Using IT systems to maintain records, monitor accounts, and ensure data accuracy.
• Charging for low-risk imports and chasing commercial documents from custom agents.

What We're Looking For:

• Minimum of 5 GCSEs (including Maths and English) or equivalent.
• Proven experience in customer service and working within a team environment.
• Basic IT skills, particularly with Microsoft Office products.
• Excellent communication skills and the ability to handle complex queries under pressure.
• A proactive team player with a bright and cheerful disposition.

Why Join Us?

• Competitive salary and benefits package.
• The opportunity to make a real impact within a supportive team.
• A diverse and dynamic working environment.
• Opportunities for personal and professional growth.

If you're a quick learner who thrives in a fast-paced environment and enjoys working with a variety of customers, we'd love to hear from you!

Job Title - Environment Operations Co-ordinator

Location - Ashford

Contract - Temp 6 months.

Hours - 37

Role summary - We are seeking a dedicated and organised Environment Operations coordinator to join a well-established public sector organisation in Kent. In this crucial role, you will be responsible for supporting the smooth delivery of essential environmental services, including waste management, recycling, street cleansing, environmental enforcement, and canine services.

You will work closely with internal teams and contractors, ensuring efficient service delivery, resolving customer enquiries, and maintaining accurate records. If you have a passion for environmental operations and delivering exceptional service, this is the perfect opportunity to contribute to the success of vital community services.

Key Responsibilities:

• Respond to public enquiries and service requests related to waste, recycling, street cleansing, and environmental enforcement.
• Provide administrative support to various teams, including refuse, recycling, and street cleansing, dog warden services, and enforcement.
• Issue instructions to contractors, process purchase orders and invoices, and maintain detailed records of contractor performance.
• Assist with FOI requests and support regular meetings with contractors and internal teams.
• Update web content for environmental services and provide cover for services such as allotments, public toilets, and cemetery management when required.

Requirements:

• Strong written and verbal communication skills.
• Proven experience in managing public enquiries, complaints, and service requests.
• Proficient in ICT, including Microsoft Word, Excel, and database management.
• Ability to manage workloads, meet deadlines, and work effectively both independently and within a team.
• Excellent attention to detail and a methodical approach to handling data and administrative tasks.
• Experience with financial processes, including managing invoices and purchase orders.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

Job Title: Communications and Marketing Assistant
Location: Sevenoaks TN13
Contract Type: Permanent
Weekly Hours: 37
Working Hours: 8:45-5:15
Benefits: Generous annual leave entitlement, company pension scheme, health cash plan, well being grant and additional leave at christmas
Start Date: October 11th
Salary: £25,072

Responsibilities:

• Act as a key point of contact within the communications team, managing tasks, project plans, and team mailboxes to support the delivery of the 2022-2024 communications and marketing strategy.
• Assist the internal and external communications partners in executing their yearly communications and marketing plans.
• Coordinate tasks and projects, maintain databases, and manage campaign plans. Oversee content management on platforms such as Umbraco and Interact.
• Produce creative content, including design assets, video, audio, and photography, either internally or with partner agencies and freelancers.
• Manage and maintain internal resources and guides to support colleagues with communications and marketing activities.
• Help raise the profile of West Kent externally by managing social media and digital content.
• Support the evaluation of the team's performance using platforms like Hootsuite, Google Analytics, Hotjar, and Interact.
• Assist with event management, participate in the out-of-hours rota, and maintain team drives.
• Support the team in managing annual budgets and handling invoice administration.

Performance Measures:

• Successful management of planning tools, including the weekly grid, monthly forward look, and annual communications and marketing plan.
• Effective delivery of internal and external campaigns, aligned with the ROSIE/OASIS model campaign plans.
• Onboarding of new colleagues and maintenance of induction resources and guides.
• Efficient management of the team's inbox and calendar, ensuring timely responses to business requests.
• Submission of monthly and quarterly communications reports to the executive team, highlighting core KPIs.
• Reporting on key projects and campaigns using lessons learned templates.

Person Specification:

Expertise:

• Background in communications and marketing through degree, relevant experience, or qualifications.
• Experience developing branded materials for multiple communication channels.
• Knowledge and experience in managing social media channels (professional or personal).
• Understanding of content management for websites (professional or personal).

Qualifications and Skills:

• Proficient written and oral English skills; experience writing in plain English to ensure clarity and effectiveness.
• Demonstrated interest or experience in communications and marketing through a degree, professional experience, or volunteering.
• Strong organizational and coordination skills, with experience handling multiple tasks and meeting deadlines.
• Knowledge of SEO and analytics tools is an advantage.

Desirable:

• A degree or qualification in communications or marketing.
• Experience with design tools like Canva or Adobe Suite.
• Knowledge of analytics tools such as Google Analytics and Hotjar, with experience in reporting and implementing improvements.
• Previous experience in the housing sector.
• Experience working within a communications and marketing team.

We have a great opportunity in Folkestone for a Customer Fulfilment Coordinator with experience using SAP to work for one of our clients who offers an ever-growing range of consumer brand products.

Benefits include a competitive salary, hybrid working, employee bonus scheme, pension scheme, medical cashback scheme and a great holiday package.

Responsibilities

• Daily order entry onto SAP, ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal.
• Obtaining Automatic Shipping notes on behalf of the third-party distributor.
• Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.
• Ensure effective communication on specific requirements including short lead-time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion.
• Control of customer invoice queries, query investigation and challenging noncompliance issues, managed on customer portal.
• Liaise with third party distributors to obtain evidence to support investigations.
• Work closely with finance.
• Collation, checking and filing of orders once dispatch is confirmed.
• Maintain effective communication of stock with Account Managers.
• Any other task required by the E-retail team on an ad-hoc basis.

Skills and Experience

• Knowledge of data entry into mainframe computerised business systems; SAP experience within Sales, Materials Management modules is an advantage.
• Digitally competent and confident.
• Good knowledge of MS office programs, especially Outlook, Word and Excel.
• A positive attitude and enthusiasm towards problem solving essential.
• Excellent interpersonal skills, in both written and verbal communication
• Capability to relay information effectively externally to customers and internally to colleagues.
• Numerate, confident and accurate with figures, with a strong attention to detail and capability to self-check work.
• Ability to be self-motivated, pro-active and manage workload effectively essential.
• Strong team work ethic essential.
• Occasional travel may be required

To find out more about the position, please apply and we will be in touch to discuss the role in more detail.

CVs in Word Format to y.fleming@newappointmentsgroup.co.uk

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

Registered Manager -Folkestone -Up to £40,000 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our residential service in Folkestone. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager / in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Service Care Solutions are working with a reputable non profit provider who deliver crucial support to individuals that are suffering with substance misuse issues, starting in the late 70's originally offering accommodation solutions to recently released prisoners they are now recognised as a nationwide provider that help thousands of service users on a daily basis within the community, what they hope to achieve in the future is to continue to make a positive difference in people's lives with Recovery Practitioners and clincial staff.

Organisational Values:

• Believing In People
• Being Open
• Being Compassionate
• Being Bold and Making a Difference.

The Ideal Recovery Practitioner:

• A solid understanding of substance misuse issues.
• Excellent communication and IT skills.
• Proactive and independent work ethic.
• Knowledge of mental health interventions and services.
• Strong interpersonal skills for collaborative work.

Expectations of the Recovery Practitioner:

• Opiate Substitute Treatment.
• Managing a caseload.
• Taking part in MDTs.
• 1:1 work

Compliance Requirements:

• Enhanced Child And Adults DBS (Within 12 Months/Update Service Registered)
• Valid Right to Work
• Most Recent Employment References

About Service Care Solutions Recruitment Agency & How to Apply:

Originally forming in 2005 Service Care Solutions is a UK based recruitment agency consisting of various specialist divisions, SCS started their first recruitment support within substance misuse over 18 years ago so their unique consultants know exactly which type of staff to look for in the sector and recognize potential and talent in Recovery Practitioners that others may miss.

Service Care Solutions can facilitate processing of new DBS's free of charge for any candidate who meets the above requirements and is engaging with our compliance procedure.

If you would like to be part of our exceptional Recovery Practitioner candidate base and apply for the above role please contact Vinny Kerrigan on 01772 208963 or email your CV directly to vincent.kerrigan@servicecare.org.uk

Unfortunately due to the high traffic of candidates that apply for our roles we can only endeavour to respond to candidates that have relevant experience for this role!

The Benefits of Service Care Solutions:
* Four weekly payroll runs
* £250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist Substance Misuse consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Ltd and PAYE payment options available
* Nationwide provider of substance misuse staff to over 40 different NHS trusts offering substance misuse services and over 200 local authorities.
* DBS disclosures provided via fast track online services free of charge.

Working for a leading business you will be supporting an established department with handling customer complaints.

Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames.

Responsibilities include:

• Liaising with dissatisfied customers directly via email, aiming to provide timely resolution whilst aiming to retain the customer.
• Investigating complaints accordingly.
• Providing empathetic customer service, actively listening to the customer and providing advice
• Logging complaints on the company system
• Sending out customer correspondence

Skills and qualities required:

• Enjoy working with customers.
• To understand customer requirements. responding with professionalism.
• Be able to work under pressure.
• Be calm and focused when handling complaints.
• Resilient
• Excellent communication skills
• Excellent English writing & grammar skills
• Previously worked within customer resolution management would be an advantage

This is a short-term role offering work for 2-4 weeks. Hours are Monday to Friday 0900-1700.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Resolution Officer - Field Service
Tonbridge

Engage Services Ltd is part of the Marston Holdings Limited group of companies and works on behalf of many major household names from the utilities sector.
We reconnect thousands of customers every week, providing a vital service that ensures our clients treat their customers fairly.

We are seeking a dedicated Resolution Officer to join our team and make a significant impact in the Tonbridge area.
As a Resolution Officer, you will visit our client's customers at their premises-both commercial and residential-to re-engage them with our client. Your visits will also include establishing occupier details, confirming meter readings, and providing invaluable information.

This is a full time role/ 40 hours per week.

Key Responsibilities:

• Visit commercial and residential premises to reconnect customers with our clients.


• Establish and verify occupier details during visits.


• Confirm accurate meter readings and provide necessary information.


• Proactively work towards all targets set by the company.


• Communicate effectively and professionally with all customers and clients.


• Work within the policies, procedures, aims, objectives, and philosophy of the company.


• Be receptive to coaching and feedback to enhance performance delivery.

What You Will Need:

• Full UK driving licence and car are essential for ease of travel within the Tonbridge area.


• Previous experience in a similar role.


• Ability to interact and communicate effectively and professionally with different people from varying backgrounds and situations.


• Proactive approach towards achieving set targets.


• Flexibility to work in your local area.


• Ability to work alone.


• Customer focussed with ability to identify vulnerabilities.

In return for your hard work you will receive:

• 25 days annual leave plus bank holidays


• Competitive salary


• Bonus and car allowance


• Training and Development


• Pension scheme


• Death in service

Join us and be part of a team that values professionalism, effective communication, and a proactive approach to reconnecting customers.


Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business.
In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.


Please note: new starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

I have a post for an experienced Multi Trade / Joiner to join our Repairs Team covering Ashford.

Working with the day to day Repairs maintenance team, you will be working in properties in Ashford carrying out general repairs around Joinery.

The Job.

Day to Day you will carry out building repairs, maintenance and renewals ranging from installation work in Joinery, a little bit of basic plumbing, carpentry, plastering and painting may also be required. General repairs fall around Joinery work - changing locks, fixing skirtings, Doors, Frames etc.

We are looking for people who can carry out works to a consistently high standard of quality and customer satisfaction and complete works 'Right First Time'.

Hours of work will be between the core hours of 8.00 am and 5.00 pm (Monday - Friday) - 40 hours per week - Company Van is issued during working hours

Salary

The pay range for the role is £18.00 to £19.20 per hour LTD company rate. The PAYE equivalent is £15.35 to £16.37 per hour, inclusive of holiday.

Requirements needed to apply.

• A full driving licence required.
• Experience in Domestic repairs and maintenance
• NVQ or Time Served

Benefits

• Weekly pay
• Guaranteed hours.
• Long term contract with prospects.

If you are interested in applying for this role or if you would like information about any roles in your area please call John on 01772 208967 or email me at john.neary@servicecare.org.uk

Field Service Engineer

Growth in the UK! We're excited to be working with a global business who manufactures and distributes market leading, cutting edge and fascinating technology in the recruitment of a Field Service Engineer to support customers across the UK. Based from home, anywhere in the UK, you will become an integral part of this global market-leading organisation.

£30-35,000/annum depending on experience, 31 days holiday (including Bank Holidays) pension, health and gym membership. Working Monday to Friday 9am to 5pm with flexibility to manage your own time and diary to book visits with your customers. A small amount of international travel might be involved with this role. Use of own car with mileage paid or the use of a company car.

The Field Service Engineer role plays a critical part in both the support of our Client's existing pioneering products as well as the development and roll out of new products and product changes.

Main responsibilities for this position are as follows:

• Technical Support and troubleshooting
• Repairs and Refurbishment
• Accurate completion of technical documentation in line with the QMS
• Project management - including planning and scoping
• To be considered for this position, we are looking for the following qualifications and experience:

The person

• Ideally a Degree or Diploma or similar in a technical or engineering discipline
• Two years + experience in a Field Service Engineer role - ideally medical equipment
• Servicing of electromechanical equipment
• Experience in producing product technical documentation (e.g. Service manual, technical reports)
• Experience in Biomedical, Healthcare or Pharmaceutical industries advantageous.
• Full driving licence

If you are interested and looking for that new challenge or career progression with a fast growing establishment, please email Mandy Potton.

Email: m.potton@newappointmentsgroup.co.uk or call for a confidential discussion on 01304 806902.

New Appointments Group, Expertly Matching Kent's Employers and Jobseekers since 1975.
Committed to diversity, equality and opportunity for all.
Twitter: @nagforjobs

Resident Involvement Officer
Kent (Sevenoaks Office Base)
Housing Association
Permanent
37 hours - Hybrid/Flexible Working Available
£37,291 per annum

Join a dynamic Housing Association as a Resident Involvement Officer to drive meaningful resident engagement and contribute to the delivery of innovative involvement strategies.

THE ROLE
As a Resident Involvement Officer, you will be pivotal in supporting and delivering resident involvement initiatives, ensuring residents have a voice in shaping services.

• Lead and support resident involvement groups, projects, and initiatives.
• Facilitate innovative approaches to resident involvement and identify improvement opportunities.
• Raise the profile of resident involvement across the organisation.
• Engage residents in a diverse and inclusive manner.
• Maintain accurate records of involvement activities.
• Provide detailed reports and assist in preparing reports for the Executive Team and Board.
• Collaborate with external partners and housing professionals to share and enhance best practices.

THE CANDIDATE
The ideal candidate will have previous experience in a similar role with a focus on resident or customer engagement.

• Strong organisational and administrative skills.
• Experience in researching, planning, and evaluating projects or events.
• Ability to understand and utilise performance information and data.
• Proficiency in Microsoft Office and adaptability to new technology.
• A clean driving licence and access to a vehicle.

THE CONTRACT

• 37 hours per week
• Permanent
• Hybrid working model with flexibility for evening and weekend events.

HOW TO APPLY
To apply for this role, please email a copy of your CV to alex.yates@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Role: Accountant (Service Charges)
Hours: 35 hours per week
Salary: £42,379 to £52,974 per annum (salary offered anywhere between this scale, dependent upon your experience)
Contract: Permanent
Location: Dartford

You will be partnering with the Rents and Service Charge teams in interpreting and reporting financial information provided to internal and external customers.

We are big advocates for hybrid working, so you will split your time between working from home and from our Dartford office.

Who are we?

Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it’s an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper.

We are also proud to announce, we have recently been awarded an accreditation from ‘The Sunday Times Best Places to Work 2024’, based on our employee feedback.

You will be:

• A Business partner to the Rents and Service Charge teams. Providing support, reconciliation, and review.
• Co-ordinating the monthly reporting of rents and service charges at group, company and at scheme levels. This includes understanding the processes and needs of the teams and providing financial information in a format which aids business decisions.
• Providing analytical review of trends of income and expenditure. This will include a review of detailed calculations of estimates and year-ends and providing variance analysis to Service Charge Manager, business and senior management.
• Journalling the annual rent and service charge budgets into the Finance system.
• Carrying out budgeting and reforecasting of managing agents’ prepayments and accruals.
• Carrying out checks of Direct Debit amendment files for bulk changes for rent reviews and year-end service charge adjustments.
• Ensuring correct statements for My Choice HomeBuy and Exempt Housing Authority Loans in line with FCA requirements are sent.
• Ensuring that appropriate future repair funds are in place, liaising with other departments to ensure that funds are adequate to cover future works and are utilised as appropriate. Provide guidance on how to maximise the amounts recovered and what amendments may be required to Future Repair Fund contribution. This will include checking and identifying amounts to recover from customers for additional works.
• Reviewing and maintaining the Management Fee structure by identifying and updating changes to the pricing mechanism and review annually.
• Maintaining and updating control manuals, procedure documents and process maps and ensure compliance in practice.
We are on the lookout for someone who has:
• Full professional accounting qualification (ACA, ACCA, CIMA).
• Proficient in numerical analysis and interpretation.
• Knowledge and understanding of the application of service charges in the social housing sector.
• Experience of management and financial accounting functions.

In addition, the following would be beneficial but aren’t essential:

• Knowledge of current financial reporting standards relevant to the sector (SORP, FRS).
• Thorough understanding of social housing service charge processes.
• Good understanding of business as well as financial issues.



Your benefits:

In return for your hard work, we will reward you with a competitive salary, pension scheme, healthcare scheme, a generous annual leave entitlement, and you even get a half day off on your birthday!

We take pride in our people to ensure they are equipped with the knowledge they require to carry out their role and inspire them to learn more which is why we offer further education sponsorship and leadership programmes. Moat want to ensure their employees feel supported at work, so we also provide enhanced maternity/paternity/adoption leave, and many more!

Check out our employee benefits here: https://www.youtube.com/watch?v=oo5SXag4bjg

Interested? We want to hear from you!

If you feel this role is suited to you, and you want to take on an exciting new challenge, please fill out an online application form on our website (by 11pm on Wednesday 4 September 2024) detailing the skills and experience you can bring to Moat. We will be in touch via email should we wish to invite you in for an interview.

Proud member of the Disability Confident employer scheme

Funeral Service Crew
£24,180 per annum (£12.40 per hour) plus benefits 
Full Time: 37.5 hours per week, 5 days per week, varied shifts Monday to Friday 8am-8pm - as part of this role, you'll also be part of the on-call rota
Gravesend, DA12 2PG

No experience needed. You can apply for this job on your mobile in a few simple steps - no CV required.

You'll need a full manual UK driver's licence for this job.

Help families say the perfect goodbye to loved ones as part of our funeral service crew.

No experience? No problem. We provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

At the Co-op, you'll be part of something meaningful. Join us today.

What you'll do

* collect the deceased from a range of locations and scenarios in a professional and empathetic manner
* bear coffins and drive funeral vehicles
* maintain the cleanliness of equipment and facilities, including vehicles
* prepare coffins and engrave name plates
* prepare the deceased in our care for viewings and the funeral

This role would suit people who have

* a full UK manual driving licence
* a sensitive approach to customer service with good attention to detail
* the ability to react calmly and compassionately in emotional circumstances
* the ability to perform the physical aspects of the role (manual lifting)

Why Co-op?

You'll get a fantastic benefits package including:

* 30% off Co-op branded products in our food stores all year-round
* 10% off other brands in our food stores all year-round (doubles to 20% on the Friday and Saturday after payday)
* discounts on other Co-op products and services
* 23 days holidays (pro rata, rising with service)
* a pension with up to 10% employer contributions
* access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
* access to virtual GP and free eye tests
* endless career development opportunities including apprenticeships
* friendly, supportive team and the knowledge that you make a huge difference to your community
* access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve. 

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

Customer Relations Supervisor

We are proud to be supporting our prestigious client, situated on the outskirts of Canterbury, with their urgent need for a Customer Relations Supervisor to cover maternity leave on a full-time 9-12 month contract, to start in September.

Salary is c£28,000/annum, with benefits to include company pension, free parking, 22 days annual leave plus bank holidays, staff social events, cycle to work scheme, and more. There are differing shift times, with a half hour for lunch. Shifts are mostly 10am to 6pm, but your working week will usually include two of the later shifts which are 11am to 7pm and 12pm to 8pm - these later shifts can be worked from home if you prefer. Limited public transport so own transport would be better.

You must be passionate about delivering an exceptional customer experience, as well as resolving challenges with finesse. Someone who thrives in a dynamic fast-paced environment and is dedicated to providing first-class customer service with experience in complaints resolution will be highly regarded.

Key to this role is the ability to handle complaints and compensation requests, resolve difficult issues with diplomacy and professionalism, and deal with financial claims. Alongside this you will be jointly supervising a small team, providing leadership and guidance, support and mentorship and will act as an escalation point for staff and customers.

In conclusion, if this Customer Relations Supervisor role sounds like you, please apply now!

• Great communication and teamwork
• Able to supervise a team with positive leadership skills
• Excellent customer service experience, with a bias towards complaints handling
• A high level of organisation and professionalism
• Self-motivated with a positive can-do attitude
• Proven experience in guest relations or customer service roles
• Excellent attention to detail
• Friendly and confident

Plain CVs in Word are preferred for this Customer Relations Supervisor role - thank you.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. s.mcdermott@newappointmentsgroup.co.uk

Haven Kent Coast formerly known as Allhallows our park on the Hoo Peninsular is situated along the Thames estuary offering the closest sandy beach to central London.

Allhallows-on-Sea, Near Rochester, Kent ME3 9QD GBR

Job DetailsCome and join our One Great Team here at Haven Kent Coast as a Burger King Manager!

As a Fast Food Venue Team Manager - Burger King you will… 
- Oversee the day-to-day operation of one of our Burger King Venue onsite, following standard operating procedures ensuring a safe and secure environment for all
- Deliver our performance targets against budget, manage stock, margin, and cost control
- Complete relevant administrative tasks including team Rota’s, Safety and Legislative compliance checks
- Drive continuous improvement, provide solutions to issues, and set goals for growth
- Lead and coach the team ensuring they work productively and develop professionally
- Engage and inspire the team to always be Guest obsessed
- Effectively recruit and train new team

What’s In It For You?
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 

Salary: Competitive plus Benefits, and the opportunity to earn up to 10% Annual Bonus

Experience and Qualifications 
You may already be a Restaurant Manager or Store Manager in a well-known Takeaway Brand, Quick Service Restaurant, or Fast Food Franchise which is great. Or maybe you’re an experienced Assistant Manager or Deputy Manager looking for the next step! All we are looking for is… 

- Proven experience leading large teams in a Food & Beverage or similar environment
- Experience in managing operations, performance, resources, and cost control
- Can confidently deal with Guest concerns and resolve problems
- Excellent communication, organisational and leadership skills
- Strong decision-making ability

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, our Team Managers working hours are usually 45 hours per week over 5 days and could include evenings and weekends.

We would love to hear from you 
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. 

What can you expect during the recruitment process? 
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk