Total 186 customer service job vacancies in Bexleyheath, Kent

HRGO Recruitment are currently recruiting for a Customer Service Coordinator based in the heart of Ashford.

This is a temporary role for approx. 6 months.

Hours

Mon - Fri, 37hrs.

Pay

£12.20ph

Summary of the role

• To assist in the delivery of a customer focused service by influencing efficient and positive outcomes and ensuring the customer receives a high level of customer service.
• To resolve as high a percentage as possible of general enquiries directly using various systems and knowledge of the waste and street cleansing contract.
• To keep systems, records and databases up to date to maintain an audit of actions and enable accurate reports to be produced.
• To provide administrative support, and co-ordinate, collate and assist in the production of evidence files for the prosecution of offences relevant to legislation.
• Dealing with routine correspondence
• Maintain Full Audit of actions and communication with Customers and ensure these are recorded on the appropriate systems to aid effective coordination and communication across the wider team.
• To Coordinate diaries for meetings, invite attendees as relevant, circulate papers and prepare agendas.

Required Experience:

• Worked in a customer facing environment, handling matters of a sensitive nature
• Good IT and keyboard skills
• Be able to keep and maintain auditable records for investigations
• Website writing or promotion of services
• Background knowledge of legislation

This role is starting as soon as possible, so please apply today!

HRGO Recruitment - Ashford Branch

We are looking for a strong Administrator with a solid background in logistics and customer service. The role will be totally office based at their location on the Medway City Estate.

The role will involve being responsible for order processing and managing our client's in-house system whilst liaising with both internal and external stakeholders. You will be required to have previous experience within a supply chain role, ideally with stock management and a understanding of either an ERP or MRP system. This is a fast pace environment so you will need to complete tasks in a timely and accurate manner. You will need to offer flexibility as well as a positive, pro-active attitude.

This role offers a good salary and benefits package which includes:

28 days holiday including 8 days bank holiday
Healthcare cash plan (Westfield Health) - money back once you have paid for treatments such as dental and optical, plan also covers children. Private medical insurance for certain operations. Doctorline - telephone access to a GP that can provide prescriptions. Gym and retail discounts also included with the plan.
Employee Assistant Programme - free confidential advice line
Life Assurance
Refer a friend scheme - Vouchers for successful recruitment after sending a CV of a friend
Discounted rice
Company Pension scheme
Free parking on site

If you are interested please apply with a current CV, preferably in word, or email Lucy at l.wildish@newappointmentsgroup.co.uk for further information.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Committed to diversity, equality and opportunity for all.

Twitter: @nagforjobs

Registered Manager -Folkestone -Up to £40,000 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our residential service in Folkestone. This service is home to six adults with a moderate learning disability. Is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, moderate learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

LOCATION: Maidstone

HOURS: 37 hours

PAY RATE: £15.40 per hour PAYE / £20.07 per hour limited

Full Job Description

• To undertake the full range of offender management tasks with offenders assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.
• When providing case manager support, to contribute to the delivery of the Risk Management plan and report significant changes relating to risk of harm and/or of reoffending or any non-compliance within agreed enforcement procedures
• To use computer based systems to produce, update and maintain records and other documentation within agreed timescales
• Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.
• To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.
• To undertake work in the court setting, including the completion of appropriate reports on cases and prosecution of breaches.

Essential Requirements

• Experience of working and supporting a diverse range of people who have experienced a range of social/personal difficulties, including working with groups and individuals to motivate and change behaviour.
• Experience of making effective referrals to and managing relationships between external agencies to enhance positive outcomes, manage risk and reduce reoffending.
• An understanding of and commitment to equal opportunities and diversity good practice

Anyone interested can email an up to date CV to andrew.quinney@servicecare.org.uk or call Andy on 01772 208962

Registered Supportive Living Manager
Location: Rochester - commutable from Maidstone, Gravesend, Sittingbourne, Faversham etc
Salary: £38,000 per annum

Are you an experienced Registered Supported Living Manager that is able to provide support to an established service based in Rochester.

They require a manager that has the following experience
·Extensive experience of managing large staff teams
·Able to demonstrate a strong background with CQC and the ability to achieve Good in a failing home
·Able to offer stability and resolve issues with a calm and methodical approach
·Ideally worked in a Supportive Living environment or respite service
·Experienced in learning disabilities, mental health and complex care

My client has an excellent reputation for supporting management and staff to enable them to provide the highest standards of care. The Service requires an experienced service manager.

To apply for this fantastic Registered Supported Living Manager opportunity please contact James at Purosearch
• Call on 02079527641
• Email j.shields@purosearch.com

We are working with an established organisation in the manufacturing sector who are looking to employ a Head of Service Delivery, permanently, in the Sevenoaks area.

This is in-office and a great position for someone with proactive problem-solving skills, the ability to identify gaps for improvements, and is able to manage working relationships with internal teams and external stakeholders.

Benefits include a competitive salary, a £6K car allowance and private medical insurance.

The key responsibilities include:

• Establish and maintain high standards for service delivery processes and procedures.
• Nurture strong relationships with clients, ensuring satisfaction and needs are met.
• Implement strategies to increase customer satisfaction and address any issues.
• Developing suitable strategies ensuring the company remains relevant to the market.
• Set, monitor and maintain compliance with service KPIs.
• Manage complaints with appropriate escalations and highlight high-risk concerns.
• Guide, support and develop the team members to deliver exceptional services.
• Ensure all service-related payments are invoiced and collected promptly.
• Oversee the processing of customer orders to ensure timely deliveries of goods.
• Work closely with internal teams and logistics partners to ensure smooth deliveries.
• Maintain the ERP system, reducing waste and enhancing productivity.
• Occasionally visit clients or attend internal meetings to address any concerns.

The requirements for this role:

• Degree in Business Administration, Management or relevant subject area.
• Extensive management experience in service delivery roles.
• Management certification e.g. ILM/CMI.
• Experience in managing internal teams and external stakeholders.
• High numerate/literate with a strong understanding of business finance principles.
• Ability to analyse financial data to inform strategic decisions.
• Ability to communicate at a variety of levels and with diverse groups.

Please note this position is only suitable for candidates who are already able to live and work in the UK without restriction. No relocations please.

CVs in Word Format to y.fleming@newappointmentsgroup.co.uk

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

About the role:
Please note we don't have a fixed closing date but instead will close the role when we have sufficient applicants to interview so apply soon to not miss out!
The Role
We are seeking an enthusiastic and determined individual to be responsible for the delivery of a professional and responsive IT support service to demanding service levels. You will be working as part of the IT Services team to provide IT support services that are delivered within operational levels across multiple sites.
Post-holders will be expected to undertake 2nd line problem solving as well as network administration tasks. You should have experience of working in an IT support role, ideally in a multi-user/site environment, along with previous experience of supporting users in an Active Directory and Hyper V environment. You should have knowledge of Windows 10 & 11, Office 365 suite, and other educational software and networking technologies. Additionally, experience of working with both a PC and Mac platform and using SCCM would be an advantage.
 
Skills and Experience
The successful candidate will have excellent communication skills both written and verbal. It is essential that you incorporate continuous improvement in your work and have a desire to meet or exceed service targets. Initiative, customer focus and the ability to prioritise under pressure will help ensure the team continue to provide a highly valued service to the college. LSEC is committed to invest in staff to enable them to develop their skills via certified training.

About The Company
The College
London South East Colleges is a successful and innovative College operating with sites across Bromley, Bexley, Orpington, Greenwich and Lambeth. With nearly 14,000 students and 1,000 members of staff, the College is a major employer in the area and makes a significant impact on the lives and future prospects of its learners who travel from across London to study with us. The College is also the sponsor of London South East Academies Trust, a growing Multi-Academy which is rapidly developing a track record of academic and financial success. With a combined turnover of circa£65m and the ambitious growth plans of the group, there has never been a better time to join this exciting organisation.
Benefits
The benefits package includes annual leave of 27 days (excluding bank holidays) plus 3 efficiency closure days during Christmas, up to 2additional College closure days, and leave for volunteering (pro rata for part time staff).There are excellent pension schemes, including employer contributions(Teachers’ Pension Scheme, Local Government Pension Scheme or Nest). Staff also have access to our Employee Assistance Programme, free onsite parking, salary sacrifice cycle to work/bike loan scheme and annual season ticket loan. Youwill have access to onsite gym at Bromley, discounts in inhouse restaurants and hair and beauty treatments.
Accreditations
As employers, we recognise and embrace our legal and quality-assurance framework responsibilities, and use these frameworks, as well as other accreditations and schemes, to further develop our development and progress of Equity, Diversity and Inclusion. We also acknowledge that there is always more that we can learn, and so we use these accreditations to provide an external lens and share/gain best-practice information.
In line with KCSIE (Keeping Children Safe in Education) guidance we conduct social media checks for all candidates who are shortlisted for roles in order to ascertain their suitability to work with children and young adults.
Equal Opportunities
London South East Colleges is fully-committed to being an Equal Opportunities Employer, and creating a diverse and inclusive workspace, free from discrimination and harassment. We welcome and encourage applications from all, regardless of race, nationality, ethnic origin, religion/belief, sex, gender identity, sexual orientation, disability, age, parental status and/or marital/partnership status.
As a Disability Confident –Committed employer, we will offer an interview to any applicant that declares they have a disability and meet the minimum job role criteria.
If you have accessibility needs and/or require any adjustments for the application and interview process, please let us know.
If you have any specific enquires about the role, please email us at peopleservices@lsec.ac.uk

Job Title - Service Charge Advisor

Location - Sittingbourne ME9

Contract - Temp

Hours - 35

Role summary - Are you passionate about providing top-notch customer service and supporting communities? This exciting opportunity allows you to play a vital role in transforming service charge delivery for a well-established organization. Our client is looking for a candidate with excellent financial and communication skills, who is ready to contribute to their mission of delivering high-quality services.

Key Responsibilities:

• Assist with the accurate calculation, construction, and issuance of service charge estimates and actuals, ensuring all legal and contractual obligations are met.
• Provide outstanding customer support by addressing inquiries from service charge payers and proactively sharing relevant information and documentation.
• Support the extraction of expenditure data and monitor service charge budgets for specific schemes.
• Prepare and review invoices for external auditor certification.
• Assist in process and system improvements, ensuring the accuracy of data across multiple systems.
• Prepare documents for meetings with service charge payers and managing agents, providing clear and comprehensive information.

Requirements:

• Strong customer service skills, with a focus on delivering satisfaction.
• Excellent organizational skills, able to juggle multiple tasks and meet strict deadlines.
• Proficient written and verbal communication abilities.
• Financially literate, with excellent numerical skills.
• Collaborative team player with a proactive approach to problem-solving and improvement.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk

HRGO Recruitment are currently recruiting for a Customer Service Operative for our client based in the outskirts of Ashford.

This is a contract role for approx. 6 months.

Hours:

Mon - Fri, 0800 - 1700

Salary:

£29,203.20 (pro rata for the 6 month contract duration)

Summary of the role:

• Managing key accounts of customers through the relevant sales contacts within the business, as well as with buyers for customers.
• Take ownership of customer issues and follow problems through to resolution.
• Ensuring customer Queries are responded to in a timely fashion
• Improving both sides of the customer service experience.

The Ideal Candidate:

• Experience of order processing (via email and over the phone)
• Good level of PC literacy & Microsoft Packages
• Data Input
• Attention to Detail

They are looking for someone to start as soon as possible, so please apply today!

HRGO Recruitment, Ashford Branch

Role: Administrator
Location: Bexley, DA1 5QJ
Hours: 40 hours per week | between 08:00 and 16:30 Monday to Friday
Salary: £27,352 pa


Join our team at Bexley as an Administrator! You'll play a key role in ensuring the smooth operation of our office. Your responsibilities will include collating and verifying technicians' documentation, updating service schedules, processing invoices, and finalising job details. You'll also support the administration team in daily tasks, helping maintain a professional and efficient work environment


Qualifications that set you apart include:
Previous administration experience in a similar role
Customer service experience
Ability to prioritise workload effectively with attention to detail


Our employees benefit from:
25 days holiday plus Bank Holidays
Enhanced pension scheme and DIS benefit
Employee assistance programme
Health shield medical cash plan, including access to GP anytime an online 24/7 appointment service
Training and development
Bike to work scheme
Occupational health support
My benefits platform - offering discounts from high street retailers and more


At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

If you have any queries or would like to apply for the role, please contact us at recruitment@dennis-eagle.co.uk


Please don’t delay your application, this role could be filled at any time for the right candidate.

Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

To view our Job Applicant Privacy Notice please click here https://www.dennis-eagle.co.uk/globalassets/dennis-eagle-uk/documents/job-applicant-privacy-notice.pdf

Proud member of the Disability Confident employer scheme

Location: Sevenoaks, Kent
Salary: £25,000 to £27,000 DOE
Benefits: Full training, 20 days holiday + bank holidays per year, onsite parking, pension scheme
Hours: Full time Mon- Fri 9:00- 17:30

Our client based in Sevenoaks are currently celebrating their 25th year in business and looking to expand their customer service team.

They are looking for an organised, friendly and positive individual looking to bring their previous experience into an exciting and varied role.

Responsibilities include:
- Liaising with customers via phone and email answering general queries
- Ordering materials and placing customer orders
- Organising UK and International shipments
- Inputting data onto the company system and spreadsheets
- Providing reports to the senior management team

Ideally you'll have previous experience in an office based customer service role.

This is an exciting opportunity to join well-established, longstanding local company.

To be considered, please submit your CV today!

Are you looking for your first office role?

Our client  based in Tunbridge Wells  are looking for friendly, organised and self-motivated individuals to join their growing sales, renewals and customer service teams.

Salary: up to £24,500 depending on experience, plus commission in sales roles
Hours: Full time Mon - Fri 09:00 - 17:30 with 1 in 3 Saturdays 10:00 - 14:00

Responsibilities include:
- Making outbound calls to new and existing customers
- Handling a range of enquiries from customers by telephone and email
- Processing incoming and dispatching outgoing mail
- Scanning incoming documentation, filing and distributing appropriately
- Providing a friendly and efficient service to customers 

This is an excellent opportunity to gain valuable office experience in an established company.

Benefits: 20 days holiday a year plus Public Bank Holidays
Company pension scheme
Great personal development opportunities

HRGO Recruitment are currently recruiting for a Customer Service Coordinator based in Ashford.

This is a temporary role for approx. 6 months.

Hours

Mon - Fri, 37hrs.

Pay

£29200

Summary of the role

• To assist in the delivery of a customer focused service by influencing efficient and positive outcomes and ensuring the customer receives a high level of customer service.
• To resolve as high a percentage as possible of general enquiries directly using various systems and knowledge of products.
• To keep systems, records and databases up to date to maintain an audit of actions and enable accurate reports to be produced.
• To provide administrative support, and co-ordinate, collate and assist in the production of evidence files for the prosecution of offences relevant to legislation.
• Dealing with routine correspondence
• To Coordinate diaries for meetings, invite attendees as relevant, circulate papers and prepare agendas.

Required Experience:

• Worked in a customer facing environment, handling matters of a sensitive nature
• Good IT and keyboard skills
• Be able to keep and maintain auditable records for investigations
• Website writing or promotion of services
• Background knowledge of legislation

This role is starting as soon as possible, so please apply today!

HRGO Recruitment - Ashford Branch

Medway Council are recruiting for a permanent Experienced Children in Care Social Worker

+ £5,500 market premia + £3,000 annual retention payment after 1 years' service

MAIN PURPOSE OF JOB

To provide a high quality and effective professional casework service, taking responsibility for working and managing a caseload within a framework of appropriate supervision, dependent upon the complexities of these cases and the social worker's experience.

To comply with legislation, statutory guidance and local policies and procedures.

To be competent in all areas of the PCF at Social Worker level and The Knowledge and Skills Statement (KSS) for approved child and family practitioners.

Main duties and responsibilities:

• Manage a caseload within a framework of appropriate reflective supervision, undertaking focused, analytical assessments, SMART care plans and reviews that have clear objectives and outcome measures in order to ensure that all looked after children receive a service that reflects the Council's commitment to achieving positive outcomes for our looked after children.
• Demonstrate and model good practice that reflects a commitment to relationship and strengths based practice, working collaboratively with children and their families.
• Work directly with children and young people to establish their lived experiences, wishes and feelings, using a variety of techniques, as required.
• To work with children and families in a variety of diverse and complex contexts, such as mental ill health, disability, substance misuse, domestic abuse, sexual and criminal exploitation, radicalisation, poverty, discrimination, and immigration.
• Consistently use the Signs of Safety practice model in assessments and interventions with looked after children, their families and their carer's.
• Demonstrate the ability to collaboratively engage and develop quality Life-story work with all Looked After Children so they have a good understanding of their family and their story both in care and before care.

WORKING STYLE

The workstyle for this role has been assessed as 'Hybrid'. This means the post holder will have a flexible workstyle and be able to work from a variety of locations. There is an expectation that the post holder will be office based for a minimum of 2 days each week and for the whole week whilst on duty.

if you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Medway Council are recruiting for a number of permanent Senior Practitioner within the Children's Services team.

+ £6,000 market premia + £3,000 annual retention payment after 1 years' service

MAIN PURPOSE OF JOB

Assist the Team Manager in supporting the team in safeguarding and promoting the well-being of vulnerable children and young people through the provision of high quality social work practice, supporting them to achieve their full potential, living within their family if safe to do so.

Model best practice, sharing learning, and offering a safe reflective space for less experienced practitioners in your team to develop.

Participate in effective partnership working and engagement and work collaboratively with a range of organisations, statutory and voluntary in delivering services to children and young people.

Comply and support others to comply with legislation, statutory guidance and local policies and procedures.

Maintain personal and professional training and development as part of your commitment to continuous professional development, utilising supervision and your annual personal development review plan, to support your growth and development as a practitioner and leader.

As a Senior Practitioner you will be in a leadership role within the team whereby you may be required to deputise for the team manager, supervise staff, lead in an area of specialism and support the team practically and emotionally with oversight and support from the Team Manager.

Main duties and responsibilities:

• Manage a reduced caseload within the appropriate statutory framework to a high standard. Your casework will consist of complex and joint casework with less experienced members in the team, where your role will be to oversee practice and support the development of your team.
• Demonstrate expert and effective practice in complex situations that reflects a commitment to relationship and strengths-based practice, assessing and managing higher levels of risk and working collaboratively with children, young people and their families and carers.
• Contribute to the learning and development of others in your team, including providing advice and support to less experienced staff on aspects of casework ensuring a high level of practice is demonstrated.
• Supervise staff within your team including student social workers, newly qualified social workers, family support workers and/or personal advisors. The Team Manager will retain overall responsibility for the team.
• Lead on an area of practice that is relevant to your service and be an expert in this area, within your service, providing training opportunities, consultation and sharing resources. Where available you should be part of a Medway Safeguarding Children's Partnership (MSCP) Champions group for your area of specialism.

WORKING STYLE

The work style for this role has been assessed as 'Hybrid'. This means the post holder will have a flexible work style and be able to work from a variety of locations. There is an expectation that the post holder will be office based for a minimum of 2 days each week and for the whole week whilst on duty.

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964