Total 297 customer service job vacancies in Based in Huddersfield or Peterlee with hybrid working, HD2 1GZ

Advert

ENTERPRISE AND SUSTAINABLE REGENERATION
Ferry Services - Shore Street

Customer Services Adviser

37 hours per week
Permanent
£33,364 - £34,064 / £17.29 - £17.66 per hour (including shift allowance and Distant Islands Allowance)

We are looking to recruit a committed and enthusiastic individual to become part of the Customer Service team within the Orkney Ferries offices.

This position represents a challenging opportunity assisting in a range of duties including customer services, dealing with enquiries and taking bookings and details for the Ferry booking system and administrative support.

Candidates should hold a qualification at SCQF 5/6 i.e., SVQ2, National 5, Standard Grades, O Grade, Intermediate 2, SVQ3, Higher, National Certificate, Foundation Apprenticeship, or, where the essential qualification is not held, you should have a minimum of 2 years previous relevant experience, as detailed in the experience section of this person specification.

Candidates will also be able to demonstrate the ability to establish good working relationships with all levels of staff and to provide a professional service to the public. With a busy workload you must be organised and able to work on own initiative and prioritise work in order to cope with tight deadlines. Excellent organisational, administrative and communication skills are essential for this role.

You should be able to travel efficiently and effectively between various work locations within Orkney to meet the operational requirement of the Service.

This post is subject to Basic Disclosure Scotland clearance.

For more information regarding this post, please contact Nicola Owen or Allanah O'Hagan on 01856 872044

Closing Date: Sunday 8 December 2024

Please note that interview expenses are not payable for this post.

Proud member of the Disability Confident employer scheme

Kickstart your new career as a Customer Service Advisor with Auxillis!Start date: Join us as early as 25th November or plan your fresh start in January 2025!Location: Based in our Peterlee HQ with hybrid working options after probation. Working Hours:37.5 hours per week, with shifts between 8am and 9pm Monday-Friday (most shifts end by 7pm), and between 8am and 6pm on weekends.Salary: £22,369.35 - £23,992.30 depending on experience, plus:Monthly Performance Bonus – Earn up to an additional £330 per month (up to £3,960 annually if you’re at the top of your game)Success Bonus – £500 tax-free bonus on passing probationAce Award Scheme – Additional rewards for outstanding feedbackBe a Customer Service Superstar!Every call, every customer interaction, every moment counts. As a Customer Service Advisor, you’re more than just a voice on the line - you’re the reassuring presence guiding customers through their claims process right after an accident. Your compassion and natural ability to put your customers at ease can turn a stressful moment into a manageable one. This is a job for those who believe in the power of people helping people.Why Auxillis?We believe in nurturing talent and are committed to creating an inclusive workplace where everyone feels respected, supported, and empowered to succeed. With comprehensive, in-depth training, we’ll ensure you have all the tools to deliver the best possible service to your customers.If you’re customer-focused, empathetic, and have a keen eye for detail, we’d love to talk to you about joining our team!Join us as a Customer Service Advisor and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!Pension - Employer contributions of 3%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Community & Culture – We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, an onsite canteen with fresh meal options, and free, secure parking for a hassle-free commute.Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About UsYou may not know the Auxillis name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.Ref: IND001

Are you based in or local to Huddersfield and seeking a new challenge with a company that values and supports your professional growth?We have an exciting opportunity for a Customer Service Representative to join our growing Rapid Response team!Our Rapid Response team provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.While we welcome candidates with strong customer service skills, experience in the motor insurance or recovery industry is desirable.Join FMG as a Rapid Response Customer Service Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - £27,091 per annum based on experience, enhanced by a £2600 performance bonus paid quarterly.Annual leave -Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!Pension - Employer contributions of 3%Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.Motoring Benefits - Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping. About youYou’re a strong communicator with great decision-making skills and a real team player.You will be able to quickly develop a rapport with customers and partners over the phone.You are focussed on delivering an excellent customer experience.You will be able to effectively manage pressured situations in a sensitive and professional way.You’ll be a confident user of both telephone and office-based IT systems.About usFMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

The physical worksite for this position is located in Alexandria,Virginia.This position is telework eligible per agency and business unit discretion/policy.

Major Duties for this position include but are not limited to the following:

• You're ready to provide training on trademark law basics and fundamentals to a wide variety of audiences, including non-trademark attorneys, the small business community, the entrepreneurial community, and students as well as keep experienced practitioners up to date on changes to trademark law and policy.
• You're excited to review a wide variety of internal communications, including statements of legal policy and agency procedure, as needed, communicating all necessary changes in a timely manner.
• You're eager to manage pro se working group activities related to developing and enhancing website resources for pro se applicants, including the Trademark Basics registration toolkit, instructional "how-to" videos (and answering questions related thereto), and webpages that further explain in plain language Office action refusals and requirements.
• You're willing to develop scripts and decks for use in the production of various trademark informational and instructional videos, webinars, and presentations.

Starting at $139,395 Per Year (GS 14)

• Analyzes and evaluates the management practices and methods, and administrative operations of substantive organizations and complex functions.
• Ensures coaching on aspects of health care quality improvement to teams is provided on an ongoing basis. Targeted interactions occur as needed with individuals as well as with teams. Coordinates virtual educational training sessions related to innovation and improvement process.
• Works with stakeholders across organizations, functions and levels to build customer understanding and solve challenging problems, empower teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems.
• Serves as a contracting officer's technical representative on contracts of an administrative nature and/or contractor support for the conduct of large studies.
• Compiles data and prepares complex administrative and management reports that emanate from the Department or high echelons in the organization. Reports encompass workforce and organizational issues and proposed plans and proposals for implementing Executive Orders, new legislation.

Starting at $82,764 Per Year (GS 11-12)

IT Service Delivery Manager
Hybrid - working from home with visits to business sites across the UK
Up to £65,000 per annum + car allowance + benefits
Requirement to provide out of hours’ support

BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible, hybrid working.

As an IT Service Delivery Manager, you will be responsible for overseeing and ensuring the efficient delivery of IT services to meet our business needs and objectives. You will manage the performance and quality of IT services, ensuring compliance with service level agreements (SLAs), and maintaining positive relationships with internal teams and business stakeholders. You will work closely with IT support, infrastructure, and operations teams to ensure the seamless delivery of services and the continual improvement of service management processes.

Key Responsibilities


Oversee the daily operations of IT service delivery, ensuring that all services are delivered according to agreed SLAs and KPIs.
Coordinate with internal IT teams (e.g. Support, Infrastructure, Networks & Product) to ensure effective and efficient delivery of services.
Identify opportunities to optimize service delivery processes and implement improvements to enhance quality and reduce costs.
Serve as the primary point of contact for business units regarding the provision of IT services.
Ensure the alignment of IT services with the business’s operational needs and objectives.
Develop and maintain strong relationships with key business stakeholders.
Hold regular service reviews with key stakeholders, focussing on performance of services and identifying areas for improvement.
Monitor and track service performance against SLAs, preparing regular reports on service quality and delivery performance.
Identify service delivery issues or potential risks and proactively work to resolve them before they impact business operations.
Ensure documentation is in place for all service delivery processes, incidents, and resolutions.
Manage the escalation and resolution of major incidents, ensuring swift restoration of services with minimal impact on business operations.
Conduct post-incident reviews and root cause analysis to drive improvements in incident management and service continuity.
Lead efforts to review and optimize IT service delivery processes, ensuring they are aligned with industry best practices (e.g., ITIL, Agile).
Propose and implement service improvement initiatives to enhance customer satisfaction, service efficiency, and overall business performance.


Key Skills


Proven experience in IT service delivery or IT operations, and in a managerial or leadership role.
Experience in managing IT services in a complex, multi-vendor environment.
Proven track record in managing and optimising IT service delivery in alignment with SLAs and business goals.
Strong understanding of ITIL frameworks and best practices in service management.
ITIL V3/V4 certification is desirable.
Knowledge of service management tools (ServiceNow).
Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
A self-motivated, hands-on, people focused, who can drive lasting change through effective communication, both written and verbal.
Strong leadership, problem-solving, and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and reporting skills with the ability to present data clearly to both technical and non-technical stakeholders.
Knowledge of incident management, change management, and problem management processes.


We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

Job Title: 1st Line Service Desk Analyst

Salary: £27,929 - £29,326

Contract: Permanent

Location: Homebased Northwest

Weekly Hours: 35 Hours

So…. What is this role exactly?

This is an exciting opportunity for an experienced 1st Line Service Desk Analyst to join our ICT team. This is an opening for someone looking to continue to develop their IT career with a business that offers homeworking, flexibility, and progression.

We are looking for someone who shares our passion for providing first-class ICT support to our employees whilst ensuring customer service excellence.

What will my working week look like?

You will be primarily homebased, living within the Northwest, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings, training courses and provide ICT support to our Head Office as and when required, in person an on a rota-based system.

What will I be responsible for doing?

Working as part of the 1st line team you will be the first point of contact for all ICT related issues.

Phone line support – Answering calls into the Service Desk, triaging, and raising tickets with end users and providing first time fixes where possible.

BAU (Business as Usual) support – Taking tickets from the Service Desk to work on your own and with support from 2nd and 3rd line colleagues, to fix and fulfil a wide range of incidents and requests across different hardware and applications.

Youggle House support – Onsite, in person support on a rota-based system, looking after our Head Office ICT, ICT appointments, audio visual meeting rooms, printers and drop ins to the Service Desk.

SLaM (Starters, Leavers and Movers,) – Once trained, manage our intakes of new staff. From receiving the requests, creating accounts, and preparing users equipment to delivering the equipment and basic IT instructions to groups of new starters in person at head office, managing accounts that may be moving within the business; ensuring that access levels are kept appropriate and the timely processing of leavers accounts, all on a rota-based system.

Personal development – Time set aside for you to undertake training courses to develop your skills in future technologies that the business and Service Desk adopt, set by management.

Utilising your technical ability, you will showcase….

• your ability to perform 1st line fixes across a variety of ICT incidents and requests - utilising the 2nd line team as an escalation point to ensure the customer receives an efficient and effective resolution.
• your extensive troubleshooting skills working in a hybrid environment.
• your ability to independently plan and prioritise workload to ensure service levels are maintained.
• your excellent communication skills, with strong listening and questioning ability, and excellent attention to detail to ensure information is recorded and reported accurately.
• Work with the team lead to help develop new and existing procedures that will assist and improve the Service Desk’s operation.

And what would make me stand out from the crowd?

To be successful as a 1st Line Service Desk Analyst, here at YHG you will ideally have…

• experience supporting and troubleshooting MS Windows 10 and 11, Office365 Admin and MS Teams.
• the ability to diagnose hardware faults across a wide range of equipment, printers, laptops, peripherals, audio visual meeting room equipment, etc.
• the ability to demonstrate basic network troubleshooting skills.
• basic knowledge of managed wireless networks, adding devices etc.
• a strong understanding of Active Directory, folder permissions, security groups and group policy.
• the ability to configure and support mobile devices in an MDM environment.
• strong customer service skills with the ability to communicate effectively at all levels.

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £27,929 - £29,326 for a 35 hour week, and 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

HR Services: please ensure a tenancy auto-reject questionnaire is used for this

Closing Date: 28th November 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

An exciting opportunity has arisen for a manager with experience in business support, finance, and analytics to join Children's Commissioning. This pivotal role offers the chance to shape a growing data and analytics function, driving strategic decisions and delivering impactful transformation.

Here at West Sussex County Council, we are ambitious for all our children and young people, and we are committed to improving our services. The recent Ofsted report of Children's Social Care shows how far we've come, and we continue to drive forward our 'Children First' improvement plans.

You will join us as at a key time on our journey where investment in the commissioning workforce is at an all time high. Children's Commissioning is responsible for ensuring children, young people and their families have access to the right services at the right time.

The Opportunity

Salary: £58,131 to £61,445 per annum
Contract Type: Permanent
Working Pattern: Full time - 37 hours per week, Monday - Friday
Location: Based at County Hall, Chichester or Bridge House, Worthing with hybrid working available and to be discussed at interview.

Interview Date: 19th December 2024, to be held in Worthing

Do you have extensive experience of Analytics and Finance in a Commissioning environment?

Do you have excellent people management skills and can lead and inspire a team?

Can you work at pace and manage competing demands effectively?

If you answered yes to all the above and want to make a difference to the children in your community, then we have the job for you…

As the Service Manager for Business Support and Analytics you will:

• Develop and implement a forward-thinking data and analytics strategy aligned with organisational priorities.
• Build and lead a high-performing data and analytics team, establishing clear structures, processes, and a culture of collaboration.
• Oversee and manage the robust financial operations of children's social care, ensuring compliant spend and accurate financial forecasting.
• Deliver digital transformation, leveraging data to drive strategic commissioning and innovation.
• Enhance reporting capabilities, ensuring insights are actionable and influential at all levels.

You will also support with projects alongside external service providers and internal teams to develop key areas of our business.

You will bring:

• Proven leadership experiencein data and analytics, ideally within a matrix management structure.
• A strong track record of building and developing teams, creating clear pathways for success.
• Expertise in designing and implementing strategiesthat maximise the impact of data.
• Experience managing digital transformation programmesthat improve processes and outcomes.
• Excellent communication skills, with the ability to influence stakeholders and foster collaboration
• Extensive experience in finance and/or procurement operations, including both internal/external spend, forecasting and demand management.
• Organisational and administrative skills to support and manage a customer focused business support team.

For more information on all the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Benefits

For a full list, this can be found at our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05465.

• Participates with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software.
• Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.
• Provides management with information necessary to address difficult and complex problems in automating work processes.
• Presents formal and informal training and assistance customers regarding property management inquiries.
• Provides insight of process improvement and assists in the creation of reports, analyzing data, and reports any discrepancy to the Office of Digital Transformation Management.
• Monitors the return of FDA Information Technology (IT) equipment and ensures accountability.
• Researches and investigates Accountable Property movement to ensure FDA property systems are accurate.
• Assists in collecting data for adding assets, transferring assets, and disposing of assets in the Property Management Information System (PMIS).

Starting at $51,332 Per Year (GS 9)

Note: This is a DETAIL/TEMPORARY appointment (not to exceed 120 days). Supervisor approval in writing is required before starting if selected and you will return to you position at the conclusion of the detail/temporary assignment.

This announcement will close on 11/18/2024. The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management.

Duties

• Incumbent serves as a member of the VACO General Post Fund Review Committee which reviews and approves the distribution of available resources to the field facilities.
• Provides program and technical support to Central Office, regional offices and medical center directors to maintain a high level of program activity.
• Supervises research and special projects directed towards utilizing information and data from the system to maintain and expand the program.
• Develops, coordinates and evaluates the training program required to operate the program successfully.
• Identifies the training needs and develops appropriate training experiences; and determines to what extent training improves performance.
• Develops guidelines and resource material to support institutionalizing methods in which VA can receive and act on VSO resolutions and other Issues in an expeditious and organized fashion.
• Serves as the principal representative, staff advisor and points of contact with Veterans Service Officers (VSOs) for the Under Secretary for Health.
• Develops, administers and coordinates a variety of organizational and operational issues that impact the work of the Voluntary Service Office.
• Develops guidelines and resource material to support institutionalizing methods in which VA can receive and act on VSO resolutions and other Issues in an expeditious and organized fashion.
• Serves as a member of the VA Central Office (VACO) General Post Fund Review Committee, which reviews and approves the distribution of available resources to the field facilities.
• Provides program and technical support to VACO, regional offices and medical center directors to maintain a high level of program activity.
• Other duties as assigned.

Work Schedule: Monday-Friday, 7:30 am - 4:00 pm
Compressed/Flexible: May be available at management's discretion.
Virtual: This is not a virtual position.
Position Description/PD#: Director of Voluntary Service Program/PD009990
Relocation/Recruitment Incentives: Not authorized.
Critical Skills Incentive (CSI): Not approved.
Permanent Change of Station (PCS): Not authorized.

Starting at $143,737 Per Year (GS 15)

Fixed term contract/ secondment opportunity for 6 years

We are looking for an experienced manager to help us deliver the study support service in the Regional Research Delivery Network (RRDN) in the East of England. This is a key leadership position delivering critical services across a defined portfolio of specialities and settings. These encompass pre-approval services such as Planning and Placement Service/national cost and attribution tools, as well as post-approval services including portfolio oversight and on-request services.

As a newly formed organisation you would be joining a highly effective team which is building on its successes as the Clinical Research Network. The RDN mission is to enable the health and care system to attract, optimise and deliver research across England. We do this as part of the NIHR’s overall mission to improve the health and wealth of the nation through research.

The post holder’s work base will be either Norwich or in and around the Cambridge Area subject to agreement on appointment.

We know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. We are committed to being a Hospital for All, therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce.

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

The role will report into the Study Support Service Senior Manager. Central to the role is the cultivation of a robust knowledge base within the assigned portfolio area, achieved through the establishment of communities of practice with relevant study and delivery teams. The role will also work in collaboration with Regional Specialty and Setting leads.

The key responsibilities of this role will be the delivery of Study Support Services across a defined portfolio of specialities and settings in accordance with nationally defined standards and processes. This will include:
• Pre-Approval Services: planning and placement of research studies, national cost attribution services.
• Post-Approval Services: portfolio delivery oversight
• Leading and participating in national and regional programmes and projects to support research delivery.

You will act as a liaison between a broad range of stakeholders to ensure effective collaboration, communication and alignment of objectives. Working with research delivery sites, you will support their delivery needs, review and evaluate plans to assure appropriate use of RDN funding.

As a main point of contact for Study Sponsors and Research Delivery Organisations, you will provide a consistent and coordinated experience in Study Support Service delivery and proactively support in identifying opportunities for capacity and capability development.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.


This advert closes on Sunday 8 Dec 2024

To understand the role in more details, pleas read attached job description and person specification

Package Description:

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future.

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

HR Shared Service Administrator (Temporary) – Grade 1Hours - 37.5 hoursWorking pattern - Full Time Salary - £23,412Duration: 6 Months Location - Together Trust Charity, School Hill Cheadle
The Role.We are seeking a detail-oriented and proactive HR Administrator to join our HR shared service team. The ideal candidate will be passionate about HR processes and keen to support the smooth running of our people-related operations and provide effective administrative support to all departments across the Trust.
Key responsibilities include but are not exhaustive.

• Provide general HR administrative support, including maintaining employee records, preparing documents and managing HR databases
• Create letters, contracts for new employees and revision of employment
• Ensure relevant information is provided to payroll by the stated deadlines in line with new starters, leavers and salary amendments
• Ensure relevant communications to stakeholders
• Ensure the DBS check and right to work checks are done in timely manner
• Respond to HR queries from employees, offering guidance on policies and procedures

What you will need to succeed.

• GCSEs (5 A-Cs or equivalent including Maths and English)
• Excellent verbal and written communication skills and organisation skills
• Proficiency in Microsoft Office application (Word, Excel, Outlook), a competent user of excel
• Able to maintain confidentiality in accordance with data protection
• Experience of working in HR – desirable
• Enthusiastic and has a want to develop in role
  

Benefits

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. If there is any part of your lived experience you want to keep confidential in some way, please talk to the Recruitment or HR shared service teams and we will do what we can to support you

Shortlisting will take place immediately after the vacancy closes at 10am on the 11th November 2024

This vacancy will close on the posted closing date OR at 11:59 p.m. EST on the day in which 100 applications are received, whichever comes first.

The incumbent is responsible for Veteran, Family, and Community Engagement (VFCE) Directorate administrative support. Executes planning, programming, budgeting, financial accounting, personnel management, computers, phones, space, supplies, safety, furniture, access cards, records management, security management, travel, training, space utilization, contracting and procurement, office automation and management information systems development and maintenance, internal review and resource management, including allocation and utilization of manpower requirements. Assists with the conduct of special projects, studies and analysis of workforce staffing/utilization, reorganizations, communications, automation, procurement, and management of property. The incumbent prepares requests for changes to organizational charts, mission and functions statements to implement organizational changes in program administration.

The incumbent provides advice and counsel on a broad range of administrative and operation management support issues, policies, programs, objectives, and plans for the Directorate. Develops, analyzes, evaluates, advises on, or improves the effectiveness and efficiency of work methods, distribution of work assignments and other similar functions of management. Provides position management advice and recommendations to management to improve the efficiency and productivity of employees.

Coordinates actions, clarifies responsibilities and timelines for completion. Consolidates data as necessary and reviews to ensure accomplishment of objectives, timeliness, and acceptability. Compiles and analyzes facts to develop operational and/or program plans and conducts extensive coordination with other staff prior to presenting plans for approval. Based on day-today observations, analysis of work processes, and special studies, evaluates program operations; identifies problems, inefficiencies, and potential problems; and develops and implements solutions. Provides advice and guidance for improvements and anticipates potential areas of concern or questions that should be addressed when making recommendations. Develops and implements new or modified guidelines, work processes and operations to improve the effectiveness, efficiency, or timeliness of work processes and information dissemination.

Represents the organization at various meetings, committees, work groups and councils involving or impacting resources, missions, and functions. Presents, on behalf of the Executive Director, administrative views, policies, decisions and other relevant considerations; and keeps the Executive Director informed of information conveyed, decisions made and resulting taskings.

Conducts studies of missions, functions, organizational structures, workloads, and capabilities of existing or proposed organizational entities; prepares recommendations regarding existing organization entities to achieve increased effectiveness, proper span of control, average grade goals, efficiency of operations, and economy of effort; examines proposed organizations with a view toward consonance with accepted management doctrines and assigned mission, functions, and workloads. Analyses may be performed on studies, reviews, authorization documents, manpower management surveys, quantitative data reports, or related documents. May also assist with conducting portions of management studies that involve multi-level and inter/intra-organizational entitles which require the development of new or substantially modified work processes and procedures. Analyzes previous manpower surveys, activity reports, performance analysis, special studies, and position vacancy reviews and makes appropriate recommendations.


Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Telework: Not Available
Remote: This is a remote position
Position Description/PD#: 199310
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $86,962 Per Year (GS 12)

This vacancy will close on the posted closing date OR at 11:59 p.m. EST on the day in which 50 applications are received, whichever comes first.


Analyzes and evaluates the effectiveness of administrative, management, and facility operations in meeting the established goals and objectives of the designated office component. Reviews, analyzes, and evaluates such areas as proposed changes in mission, operating procedures and delegations of authority affecting administrative operations.

Performs comprehensive management analysis and evaluation, taking into consideration factors such as cost effectiveness, attainment of project goals and objective, and compliance with pertinent legal and regulatory guidelines. Provides guidance and advice on the most appropriate method of procedure of analysis and evaluation to accomplish missions and ensure optimum management strategy. Analyzes and evaluates new or modified legislation for projected impact upon major administrative operations and resources. Applies appropriate evaluation and measurement techniques in determining the extent of compliance with rules and regulations and/or in measuring and evaluating accomplishments. Foresees the pros and cons of alternative solutions and coordinates and integrates activities with other functions.

Establishes study methods and techniques to be utilized in substantive program studies and audits. Develops and employs advanced qualitative and quantitative techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs. Gathers and organizes narrative and statistical information using generally advanced methods, techniques, and precedents requiring considerable adaptation and/or interpretation for application to administrative functions. Reviews and reconciles large amounts of data. Applies analytical and evaluative
methods and techniques to issues or studies concerning substantive administrative support functions.

Serves as a senior advisor to top managers. Develops recommendations for legislation to change the way programs are carried out and the projected impact upon agency programs and resources. Develops recommendations for program officials and supervisors and strives to have viable recommendations accepted by operating components. Recommendations include development of new or modified work methods, procedural changes, systems variations, and acceptance of new technology developments. Develops recommendations for improvements in program operations and to promote efficiency and cost savings. Evaluates, processes, and makes recommendations for effective organizational changes. Recommends areas and methods by which efficiency of operations can be improved. Provides higher management reports, evaluated information, budgetary proposals, and similar products necessary for effective direction of program operations. Develops modifications, revisions, and implementing procedures to improve the effectiveness and efficiency of program operations. Participates in discussions, meetings, conferences and conference calls with agency administrators, senior subject matter and technical personnel, other federal agency officials to secure and provide information; investigate facts; present conclusions, recommendations, and alternatives; obtain concurrence; develop alternate courses of action; and mutually resolve problems. Advises management of unique conditions and issues which affect program activities and provides guidance on interpretation and implementation of new and revised legislation, policies, regulations, and procedures.

Serves as a senior analyst responsible for designing and conducting comprehensive management studies where the boundaries of the studies are extremely broad and difficult to determine in advance. Establishes study methods and techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs. Gathers and organizes narrative and statistical information using established methods, techniques, and precedents such as questionnaires, interviews, review of databases, and comparisons of past, present, and related program operations carried out by administrative or professional personnel or substantive administrative support functions.


Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. EST
Compressed/Flexible: Not Available
Telework: Not Available
Remote: This is a remote position
Position Description/PD#: 19775A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $103,409 Per Year (GS 13)