Total 104 customer service job vacancies in Banbury, Oxfordshire, OX164XD

Litigation Solicitor

Service Care Legal are currently working alongside a thriving local authority, based in Oxfordshire, which is in need of Litigation Solicitors to join their team and handle either/both Criminal (non-school attendance) and Civil Litigation matters.

Job Title: Litigation Solicitor

Location: Oxfordshire

Rate: £45 to £50ph

Contract length: 4 months ongoing

Responsibilities

• Handle a mixed caseload of either Criminal or Civil Litigation matters. If you can handle both then even better!
• There will be a particular focus on handling non-school attendance matters
• Attend the office (Oxford City) on a regular basis and attend own hearings as and when necessary.

Requirements

• A qualified Solicitor, Legal Executive or Barrister with Criminal (non-school attendance) or Civil Litigation experience
• Someone who has worked for a Local Authority within a litigation legal team
• Ability to work independently and as part of a team

Benefits

• Weekly pay
• Professional development opportunities
• Flexible working arrangement

If this Litigation Solicitor vacancy sounds like an opportunity of interest for you or someone you know, please feel free to reach out to Hugh Barnes on 01772208969 , or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Proud member of the Disability Confident employer scheme

Service Care Solutions are recruiting for a Assistant Accountant to work for Thames Valley Police on a fulltime basis, please see below for more information.

OVERALL PURPOSE OF THE ROLE:
The overall purpose of the role is to support the force in delivering strategic priorities by ensuring accurate financial management of force budgets, working with key stakeholders within the force to ensure financial reporting and forecasting.

KEY ACCOUNTABILITY AREAS:
The key result areas in the role are as follows:

1. Support the Finance Business Partners/Corporate Accountants to develop and deliver an efficient and effective financial management service that is aligned with the strategic priorities of TVP, continually striving to improve through reflective practice and lessons learned.
2. Pivotal in the production of the Force MTFP and MTCP and annual budget by providing information and analysis on BAU budgets, bids, and offering recommendations for budget modifications and alternative options, thereby facilitating informed decision-making.
3. Enable a successful financial performance monitoring process by identifying and extracting data from source systems, validating/reconciling the data, evaluating predicted expenditure levels, identifying exceptions, and providing feedback to Accounts and Business stakeholders to enable informed decision-making.
4. Responsible for monthly preparation of financial analyses and costings for both internal and external purposes, offering feedback to stakeholders as necessary to support crucial decision-making. Assume full responsibility for completing and providing analyses, as well as providing expert advice on matters pertaining to legislative, professional, or force-related financial regulations.
5. Manage and maintain financial records in strict accordance with audit requirements while ensuring full compliance with legislation, accounting standards, and force regulations at all times.

In addition to the above key accountability areas, the enhanced role (4I) requires:

Deputise for the Finance Business Partners/Corporate Accountants on financial matters during times of absence or as directed. Attend meetings where they are required to supply financial data/information/advice and guidance. Work closely with the OPCC to align on goals and objectives and ensure value for money.

CHARACTERISTICS OF THE ROLE: Expertise:
The knowledge or skills required in the role are as follows (essential or desirable):

1. Fully AAT Qualified. Attained or willing to work towards achieving.
2. Proven practical and technical post-qualification experience in a finance environment.
3. High level of computer literacy; especially, MS office applications, Excel, and databases.
4. Proven ability to produce and accurately manipulate, interpret, and analyse highly complex financial data to produce insightful information to assist decision-making and performance management across the force.

In addition to the above, the knowledge or skills required for the enhanced level role are as follows:
Part-qualified in a professional accountancy qualification (ACCA, CIMA, CIPFA) having achieved passes/exemptions in at least 2/3 of the exam papers.

1. Ability to draft final financial reports and deliver reports to the appropriate audiences.
2. Enhanced knowledge of all areas of the organisation and how interdependencies can influence financial decisions or advice.
3. Ability to lead on and represent the finance department in complex initiatives or annual processes such as the Annual Planning Process bids, the force productivity savings plan.

If you would like anymore information or to apply please email Lewis.Ashcroft@servicecare.org.uk or call 01772 208962.

Proud member of the Disability Confident employer scheme

Acorn by Synergie is actively looking for a Customer Care Account Manager with no expertise needed, you'll be joining a bubbly, successful team in Oxford!

Full training given and the company pay and train you to gain an on the job degree! £25,000 - £27,000 per annum plus an on the job degree gained in work time.

This is a great opportunity to join a successful team and become part of a highly successful organisation.


About you:

* You will enjoy having conversations with people, listening and building relationships
* You have awesome problem-solving skills
* You may currently be working in a sales role and are now looking for a career within account management, or have worked in hospitality and looking for a change
* You don't need any previous experience as our client offers on-site training, workshops, coaching and will support you through industry qualifications
* You will have a passion and entrepreneurial mindset
* You will be ambitious

Principal Duties:

* To respond quickly and effectively to client requests relating to policies
* To arrange cover as agreed with client
* To develop a positive relationship with the client and show them where they can obtain better levels of cover and service on other policies they hold
* To ensure relationships with insurers are enhanced through your professionalism
* To follow Branch procedures to protect the client
* To ensure all relevant information is given to the client as required
* To take responsibility for your personal development in terms of understanding the policies, procedures, the legal and regulatory framework and to share this knowledge with your colleagues
* To ensure you act in accordance with current regulatory procedures

Our client believes that great work and dedication should be rewarded, they offer:

* 22 days holiday, increasing to 27 days through service (plus bank holidays)
* Access to a healthcare cash plan, which gives you access to 17 different benefits, all paid for by us
* Excellent training and development schemes with accelerated career progression
* Company funded CII professional qualification
* Cycle to work loan scheme
* Discount on gym membership across the UK - national and local gyms included
* Flexible benefits include critical illness cover, private medical insurance, income protection etc.
* Access to hundreds of high street retailer discounts through our reward and recognition platform
* Employee Assistance Programme (EAP) to support employees outside of work
* Employee discount on wide range of insurance products


You'll have every opportunity and be given the support and guidance to progress, work within the local community, and reap the rewards that you deserve.


Working hours: Monday to Friday, 8:30am - 5pm and every other Saturday morning until 12pm.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Can you deliver customer-centric welfare benefit advice and income maximisation?

We have an opportunity for a Customer Income Advisor to join our Customer Accounts team covering the Oxford area, with the opportunity to work hybrid in the office and home working.

(please note, your office base will be Greenham, Thatcham)

The role:

As a Customer Income Advisor you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support. You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.

To be successful in this role you'll need:

An up to date working knowledge of the benefits system
Experience of supporting customers to complete statements and applications
The ability to work with internal and external partners to achieve the best outcome for the customer
Experience of supporting vulnerable customers with kindness and empathy
Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential.

A DBS check will also be undertaken for the successful candidate.



What we can offer you

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

£450 yearly flexible benefit pot to use against benefits of your choice
Flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
A range of wellbeing discounts including Gym Memberships
A wide selection of other benefits available



About us

Sovereign provides 84,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.

While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial standing of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.

What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.

Proud member of the Disability Confident employer scheme

Job role: Deputy Service Manager

Sector: Learning disabilities, positive behaviour support, supported living

Location: Didcot/Abingdon

Hours of work: Full time with shared on call (you will be required to work 5 days over 7 - with 80% of your time in a supervisory role and 20% on shift)

Salary: £30000

Brook Street Social Care is working with an established and well-respected provider to recruit a Deputy Service Manager for their Didcot/Abingdon Service.

You will be delivering person-centred support, promoting independence ,and supporting your clients to live as independently as possible through the implementation of positive behaviour support plans.

Your duties will be varied and will include:
" Working closely with CQC and external provider
" Staff management, recruitment, mentoring and retention
" Supervisions and Appraisals
" Care Planning, Risk Assessment and reviews, to include positive behaviour support plans
" Compliance and Quality Assurance
" Rota management
" Shift leading
" Person centred care and support
" Behaviour management

To be successful in this role:
" You will have knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person-centred service
" You will have proven experience as Senior Support/Team leader/Deputy Manager/Service/Team Manager within
" Hold a full UK Driving licence and have access to your own vehicle
" Hold the level 3 in health and social care

In return for your extensive skills and experience you will be rewarded with:
" Salary starting at £30000
" Enhanced annual leave allowance
" Pension contribution
" Access to free, counselling and advice services
" Fully paid training and access to nationally recognised qualifications
" Retail discount schemes
" Long service awards

For immediate consideration, please click apply today or call Lynsey on 0121 480 8217 for more information.

Job role: Deputy Service Manager

Sector: Learning disabilities, positive behaviour support, supported living

Location: Banbury

Hours of work: Full time with shared on call (you will be required to work 5 days over 7 - with 80% of your time in a supervisory role and 20% on shift)

Salary: £30000

Brook Street Social Care is working with an established and well-respected provider to recruit a Deputy Service Manager for their Banbury service.

You will be delivering person-centred support, promoting independence ,and supporting your clients to live as independently as possible through the implementation of positive behaviour support plans.

Your duties will be varied and will include:
" Working closely with CQC and external providers
" Staff management, recruitment, mentoring and retention
" Supervisions and Appraisals
" Care Planning, Risk Assessment and reviews, to include positive behaviour support plans
" Compliance and Quality Assurance
" Rota management
" Shift leading
" Person centred care and support
" Behaviour management

To be successful in this role:
" You will have knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person-centred service
" You will have proven experience as Senior Support/Team leader/Deputy Manager/Service/Team Manager within
" Hold a full UK Driving licence and have access to your own vehicle
" Hold the level 3 in health and social care

In return for your extensive skills and experience you will be rewarded with:
" Salary starting at £30000
" Enhanced annual leave allowance
" Pension contribution
" Access to free, counselling and advice services
" Fully paid training and access to nationally recognised qualifications
" Retail discount schemes
" Long service awards

For immediate consideration, please click apply today or call Lynsey on 0121 480 8217 for more information.

Job role: Registered Service Manager
Sector: Learning disabilities, positive behaviour support, supported living
Location: Didcot/Abingdon
Hours of work: Full time with shared on call
Salary: £36000, increasing to £38000 on registration

Brook Street Social Care is working with an established and well-respected provider to recruit a Registered Service Manager for their Didcot/Abingdon Service.

You will be delivering person-centred support, promoting independence ,and supporting your clients to live as independently as possible through the implementation of positive behaviour support plans.

Your duties will be varied and will include:
" Working closely with CQC and external provider
" You will be required to register with CQC
" Staff management, recruitment, mentoring and retention
" Supervisions and Appraisals
" Care Planning, Risk Assessment and reviews, to include positive behaviour support plans
" Compliance and Quality Assurance
" MDT working
" Budget and finance management

To be successful in this role:
" You will have knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person-centred service (CQC requirements).
" You will be competent at building relationships with key stakeholders including the local authorities
" You will have proven experience as Deputy Manager/Service/Team Manager within Mental Learning Disabilities services.
" Hold a full UK Driving licence and have access to your own vehicle
" Hold the level 5 in leadership and management or be committed to securing this within the
first 18 months in the service

In return for your extensive skills and experience you will be rewarded with:
" Salary starting at £36000 and increasing to £38000 on registration
" Enhanced annual leave allowance
" Pension contribution
" Access to free, counselling and advice services
" Fully paid training and access to nationally recognised qualifications
" Retail discount schemes
" Long service awards

For immediate consideration, please click apply today or call Lynsey on 0121 480 8217 for more information.

Job role: Registered Service Manager

Sector: Learning disabilities, positive behaviour support, supported living

Location: Banbury

Hours of work: Full time with shared on call

Salary: £36000, increasing to £38000 on registration

Brook Street Social Care is working with an established and well-respected provider to recruit a Registered Service Manager for their Banbury Service.

You will be delivering person-centred support, promoting independence ,and supporting your clients to live as independently as possible through the implementation of positive behaviour support plans.

Your duties will be varied and will include:
" Working closely with CQC and external provider
" You will be required to register with CQC
" Staff management, recruitment, mentoring and retention
" Supervisions and Appraisals
" Care Planning, Risk Assessment and reviews, to include positive behaviour support plans
" Compliance and Quality Assurance
" MDT working
" Budget and finance management

To be successful in this role:
" You will have knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person-centred service (CQC requirements).
" You will be competent at building relationships with key stakeholders including the local authorities
" You will have proven experience as Deputy Manager/Service/Team Manager within Mental Learning Disabilities services.
" Hold a full UK Driving licence and have access to your own vehicle
" Hold the level 5 in leadership and management or be committed to securing this within the
first 18 months in the service

In return for your extensive skills and experience you will be rewarded with:
" Salary starting at £36000 and increasing to £38000 on registration
" Enhanced annual leave allowance
" Pension contribution
" Access to free, counselling and advice services
" Fully paid training and access to nationally recognised qualifications
" Retail discount schemes
" Long service awards

For immediate consideration, please click apply today or call Lynsey on 0121 480 8217 for more information.

A leading manufacturer in Thame is looking for a Customer Service Advisor to be the first point of contact for existing and new clients from receipt of order through to manufacture and delivery and beyond providing a professional service and building customer relationships. Liaising with all to meet customer deadlines and internal business targets, providing exceptional customer service at all times.

Key Accountabilities

These will include:

• Work closely with all relevant areas internally to establish order requirements and coordinate the contact review process for complex customer orders taking into account varying terms and conditions.
• Manage the end-to-end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams through design, engineering and build stages to problem solve any potential issues in achieving the customer requirements.
• Order all equipment required to complete customer orders liaising with logistics and manufacturing globally to establish completion and delivery dates whilst engaging with the customer to ensure expectations are managed throughout and driving them to provide firm and accurate delivery dates.
• Manage all financial aspects, ensuring that advanced or staged payments are achieved, and payment delays avoided
• Proactively engage with the SIOP (sales and operations planning) process ensuring that the order book is monitored and maintained in line with internal targets, documenting changes and providing weekly updates on progress and order files fully reflect the current situation.
• Take ownership of any and all queries from the customer, supporting them through to resolution, collating information from elsewhere in the business when necessary
• Build and maintain customer and internal relationships by attending customer meetings if required or coordinating internal meetings, as necessary, where you act as the face of the customer
• Design and maintain open order, on time delivery and invoicing reports to meet individual customer requirements and internal KPI's (key performance indicators)
• Work with the relevant department, providing information and support where necessary, for customer support incidents to be logged and resolved. Helping to ensure all incidents are followed through to a satisfactory close
• Gain an understanding and awareness of all other elements covered by the Customer Service team (including Shipping & Logistics Coordinator role), working to develop your role sufficiently to provide cover when needed
• Drive improvements in customer satisfaction through the continual review of processes and procedures, helping to provide training to new and existing members
• Other ad hoc duties in relation to the department as required providing cover to the Shipping & Logistics Coordinator during busy / holiday periods

This role is based in Thame and it is a 7.30am start each morning until 4.00pm and an early 12.30pm finish on a Friday. Salary offered is £24k, 25 days holiday, pension and life assurance.

Ready to unleash your creative genius while working with iconic brands like Peroni Nastro Azzurro, Asahi Super Dry, and Fuller's London Pride?

Join CPM on our Asahi UK On Trade Field Sales Team and be the vibrant personality behind our premium drinks!

Not only will we offer you a great package. - with an annual salary of £26,931 + 10% bonus, + company vehicle, + daily lunch allowance + £2000 Joining bonus, but an opportunity to elevate your career with this exciting role, where you'll become the ambassador of a spectacular beer and cider portfolio. Embrace the excitement and be part of the dynamic journey in shaping the future of the beverage industry!

Ideal Location: Oxford ,United Kingdom, OX13

Territory covering: Hemel Hempstead, Northampton, Oxford, Reading, Swindon and surrounding areas,

As a Customer Development Executive, you'll immerse yourself in the Trade - engaging with outlet decision makers and bar teams. Working in close collaboration with AUK field sales teams, your main focus will be fostering and maintaining strong relationships, delivering added value through exceptional customer service, brand education and training and trade activation initiatives.

You will support outlet owners and decision makers in driving outlet performance and category growth, enhancing and leveraging brand loyalty, portfolio expansion and rate of sale.

You will also have responsibility for account management of your own portfolio of accounts and associated targets. With the autonomy to manage your own diary and accountability for the delivery of your KPIs, this role requires a high level of self-motivation and an entrepreneurial approach, with superior time management and organisational skills.

Why work for us?

• Great package offered of £26,931 per annum + up to 10% annual bonus + company car
• Flexible hours: 37.5 hours per week, will include occasional evening and weekend event work
• Generous holiday package
• Competitive company pension scheme
• Laptop, Tablet & Mobile Phone
• A lively, sociable & fun working environment
• Great career progression opportunities for the right candidate
• Additional perks post-probation, including discounted shopping, travel, and subsidised gym membership

Ideal Candidate

• Passion or interest in premium drinks - previous experience within a beer or beverage serving environment desirable
• Exceptional communication skills, with a knack for networking, relationship building and engaging diverse audiences
• Dedication to delivering outstanding customer service and stand-out brand activation
• Strong numeracy, financial acumen and commercial awareness
• Impeccable organisational skills, including planning and prioritisation
• Proven track record of achieving results and adapting to fast-paced environments
• Commitment to continuous learning and development within the industry

Key responsibilities

• Serve as the trade face of AUK's premium beer portfolio and an advocate for the beer category.
• Support and collaborate with AUK regional sales teams to deliver an agreed number of advocacy, engagement, training and activation activities across core accounts.
• Account management of designated outlets, achieving visit targets, and delivering annual distribution, retention and volume goals.
• Capture and report data and insights from each visits using a CRM system

Ready to raise a glass to this exciting opportunity? Apply today!

CPM has been accredited Investors in People Gold award and places great importance on the training and development of our people. We work in a cooperative environment where great ideas and achievements are shared and celebrated.

CPM is an equal opportunities employer, we depend on having diverse talent with a range of backgrounds, skills, and capabilities.

#Ll-RW1

Position: Customer Service Advisor
Location: Abingdon (OX14)
Salary: £23,000 – £26,000 per annum
Hours: 37.5 hours worked over a 5 day week (shifts between the hours of 08:00 – 20:00 Monday – Friday) and 3 weekend dates in every 7/8 weekends (10:00 to 17:00)
Experience: Customer Service, Customer Experience, Customer Care, Inbound Calls, Call Centre, B2C, Technical

The Opportunity

Thompson & Terry Recruitment are working alongside a well-known and nationally respected UK client, who are looking to recruit an enthusiastic and passionate Customer Service Advisor to join their evolving and rapidly expanding Abingdon based team.

As Customer Service Advisor, you will be responsible for managing a high volume of inbound calls and emails from customers. The calls tend to be very varied therefore the successful candidate must be able to absorb information, and confidently go above and beyond to offer customer service excellence to resolve the customers query.

Our client’s product is technical and ever evolving therefore the successful Customer Service Advisor needs to be comfortable to learn to become an expert in order to be able to offer basic technical support to customers over the phone.

This Customer Service Advisor job is very well suited to candidates looking for a route into an office environment who are keen to progress within the company long-term.

The Company

Thompson & Terry Recruitment are working with a well-known and nationally respected UK brand, who are looking to recruit an outstanding Customer Service Advisor to join their large and modern offices based in Abingdon.

Our client are rapidly expanding and are looking to enhance their reach, whilst ensuring that their customer service team is at the centre and the forefront of what they offer. The business completely live by a set of strong core values around really going above and beyond to achieve excellence so it is vital the successful candidate completely buys into this.

In exchange of your hard work, our client rewards their staff with flexible working conditions, social events and awards alongside their professional benefits; strong bonus scheme, 25 days holiday (+bank holidays) and a generous contributory pension scheme.

Requirements:

Experience of offering customer service excellence
A strong desire to build and absorb outstanding technical product knowledge
Excellent telephone manner and communication at all levels
Excellent verbal and written communication skills
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire.

We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics. 

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.

Service Care Legal are currently working alongside a Local Authority, based in the Oxfordshire, which is in need of a Construction Lawyer to join their Commercial Contracts and Procurement team. This role will have a key focus on Construction law.

ROLE: Construction Lawyer

RATE: £40-£55ph umbrella

CONTRACT LENGTH: 3 months ongoing

LOCATION: Oxfordshire - can be done REMOTELY but ideally some office attendance

The responsibilities of the Construction Lawyer

• Handle your own Construction Contracts caseload from start to completion. Also advise on Procurement matters
• The role will have a particular focus on non-contentious Construction contract matters, both JCT and NEC (drafting and negotiating NEC3, NEC4 and JCT contracts)

• Oversee the collation and sealing of contracts

The Person:

• A qualified Solicitor, Barrister or Legal Executive with 3+ years of PQE in Construction Law
• Ideally someone who has worked directly for a Local Authority previously within a Commercial Contracts team
• Someone with strong non-contentious construction contract experience

Benefits to the Commercial Contracts Lawyer role:

• Flexible hours
• Weekly pay
• Hybrid/Remote working

If this Construction Lawyer role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969 .

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Proud member of the Disability Confident employer scheme

Service Care Solutions is collaborating with a prominent public sector organization to recruit a People Services Administrator. Join our dynamic team, providing vital business support in the People Directorate. If you're committed to delivering excellence in HR, apply now for this rewarding role!

Location: The hybrid working pattern is 2 days in the office, 3 days at home

Pay: Upto £16.73 per hour

Key Accountabilities:

1. Deliver high-quality administrative support within Finance, covering various transactional processes.
2. Undertake reconciliations and resolve queries promptly, escalating when necessary.
3. Contribute to process development, implementation, and maintenance in-line with best practice.
4. Provide support in training new staff and assist in data analysis for specific areas of expenditure.
5. Ensure accurate and timely input of data into ICT systems, supporting management information production.
6. Manage relationships with stakeholders, facilitating productive working and implementing continuous improvement.

Skills and Experience:

• NVQ Level 2 in Customer Service or Business Administration (or willing to work towards).
• Commitment to continuous professional development.
• Good standard of education with GCSEs (Grade 9-1/A-C) or Key Skills Level 2 in English and Maths.
• Proven administrative experience, ideally in an HR or L&D environment.
• Computer literate with Microsoft Office proficiency.
• Strong interpersonal and communication skills.

Characteristics of the Role:

• Busy, demanding role with high customer service expectations and tight deadlines.
• In-depth involvement in recruitment, resourcing, and learning & development processes.
• Requires a flexible approach, occasional evening and weekend work, and travel across the Force.

If you would like to apply or like any more information please contact Lewis on 01772 208962 or email Lewis.Ashcroft@Servicecare.org.uk.

Proud member of the Disability Confident employer scheme

Service Care, in partnership with Sussex Police, is delighted to announce an exciting opportunity for a Payroll Technician. This role is instrumental in creating and maintaining payroll records, administering pension schemes, and ensuring accurate and timely payments for Police Officers, Police Staff, and Pensioners.

PURPOSE OF THE ROLE: The Payroll Technician plays a vital role in creating and maintaining payroll records, administering pension schemes, and contributing to the proper functioning of the Payroll Department. The goal is to ensure accurate and timely payment for Police Officers, Police Staff, and Pensioners while providing consistent advice and guidance.

KEY ACCOUNTABILITY AREAS:

1. Process all documents related to payments, ensuring compliance with relevant Conditions of Service, Force Policies, and statutory legislation for accurate and timely payments.
2. Answer queries from Police Officers, Police Staff, Pension Administrators, and Pensioners, providing advice and guidance on pay-related issues.
3. Commence, amend, and cease records of police pensioners, ensuring accurate and timely pension payments.
4. Investigate and correct anomalies in pay calculation runs, manage queries, and process overtime payments.
5. Identify and correct discrepancies in pay calculations, including tax code verification with HMRC.
6. Apply rules, regulations, and Force Policies for reductions to half-/no-pay during sickness, ensuring correct payments and deductions.
7. Handle attachment of earnings orders from courts and Child Support Agency, ensuring compliance with legislation.

DIMENSIONS: Process accurately and timely pay for 12,000 Police Officers, Police Staff, and Pensioners. Work with minimal supervision, applying discretion in handling confidential information.

CHARACTERISTICS:

• Knowledge/Skills:
  1. CIPP Foundation Degree in Payroll or equivalent or proven experience, or prepared to study for relevant qualification.
  2. Ability to work under pressure, meet strict deadlines, and exercise sound judgment.
  3. Computer literate with knowledge of Windows-based packages including Word, Excel, and Access.
  4. Excellent communication skills, attention to detail, and understanding of complex contexts in a process-driven environment.
  5. Thorough knowledge of LGPS, Police Pension Scheme regulations, Income Tax, National Insurance, and Student Loan application to payroll.

Embark on a fulfilling career journey with Service Care Solutions and Sussex Police. Apply now via emailing Lewis at Lewis.Ashcroft@servicecare.org.uk or calling 01772 208962.

Proud member of the Disability Confident employer scheme

Your new company
Is a private aerospace company in Oxfordshire.


Your new role

• Manage daily operations of the IT help desk and service desk team.
• Track and meet SLA targets for resolving IT tickets.
• Onboard/off board employees\' IT equipment and access.
• Assist Head of IT with monthly KPI reporting on SLAs, outages, and top issues.
• Expand self-service knowledge base and technical documentation.
• Support end users with cloud apps, devices, networks, hardware, etc.
• Maintain hardware inventory, backups, networks, data center.
• Collaborate on IT projects and improvements.

What you\'ll need to succeed

• 2+ years managing an IT service desk
• Excellent communication and customer service skills
• Experience with Azure, Intune, Windows, Linux administration
• Knowledge of AWS cloud infrastructure
• Office 365 administration
• Defining and meeting SLAs
• Automation skills (Terraform, Ansible)
  
  

What you\'ll get in return

• Flexible working hours around core hours in a friendly and supportive environment
• Hybrid remote/office-based work available depending on role
• 25 days paid holiday, increasing yearly up to 28 days + 8 paid bank holidays
• Life insurance and long-term disability coverage
• Private healthcare (taxable benefit)

What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk