Total 3 customer service job vacancies in Leicester, LE1 6NB

We are looking for a full-time member of staff to join our Maternity & Neonatal Admin Team



You will be part of a team of coordinators who offer referral and admin services for our neonatal and Vaccine teams. You will need to have a flexible approach and a commitment to working as part of a team.


To perform well in this position you will need to be reliable, a good team player, be able to use your initiative, prioritise your workload, work to tight deadlines whilst dealing with frequently changing priorities and be willing to learn and undertake training and development as the role requires. Excellent written & verbal communication and interpersonal skills are essential as you will be in contact with a range of staff and patients.



The successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer focused environment. You should have an excellent customer service background as well as good keyboard skills and proven working knowledge of Microsoft Office packages.


This is an excellent opportunity to build on and develop existing administrative and clerical skills. If you are innovative, motivated and look forward to new challenges then this is the post for you.

This is a new role that will be run alongside our Neo Natal Service coordinators, you will be required to manage and report the RSV (Respiratory Syncytial Vaccine) data regarding our Maternity Patients.

You will be responsible for data management of the RSV Vaccine. There is a government drive to ensure all pregnant women are vaccinated timely within their pregnancy. There will also be the need to produce reports for the vaccines.

This role will also require the Maternity Service Coordinator - Vaccine Support to work alongside the current Maternity Service coordinators. This is a dual role within Neonatal & Maternity allowing flexibility to cover annual leave & sickness.

To be responsible for the reporting and managing of RSV vaccine data with the Obstetric department.



To be responsible and accountable for Obstetric & Neonatal clinics and for the provision of patient case notes.



To ensure and deliver a Patient Pathway in accordance with Local and National Guidelines in relation to Referral to Treatment (RTT).

To ensure accurate and timely data quality through effective use of the HISS, E3, NIPE and Patientcentre systems. To work as part of the team, being totally responsible for the appointments, preparation, and smooth administration of all aspects of designated clinics and to provide a high-quality service to both clinicians and patients.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

· To ensure that complete and accurate information is recorded for the vaccines RSV - To ensure accurate and timely completion of the RSV database by downloading data from various other sources and manipulating the data to enable appointment booking and reporting.

· To liase with the vaccine midwives to ensure all data is collected and reported

· To ensure that complete, accurate and timely appointments are booked and recorded on the computerised systems to the highest quality standards, in accordance with national and trust guidelines.

· Effective communication with the clinical teams advising of problems or issues arising that may impact on the running of their clinic.

· Liaise with clinicians, nurses, and the wider MDT in identifying the need for, and organising ad hoc sessions.

· To be responsible for and oversee the management of specialist clinics. Including:

· BCG - To ensure accurate and timely completion of the complex BCG database by downloading data from various other sources and manipulating the data to enable appointment booking and reporting.

· As the centre for BCG vaccinations, you will be required to take referrals from NIPE, LPT, E3 & BCG and offer time-appropriate appointments in line with current NHS guidelines. You will be required to communicate with the patients regarding these appointments.

· To ensure all Local & National Standards are applied to referrals including RTT wait time targets


This advert closes on Thursday 24 Oct 2024

We are looking for an early career physicist who wants to join a dynamic and cohesive team.

We are seeking an individual with either MPE/RPA status or the ability to develop in a supportive environment to become an MPE/RPA within the next 2 years (MPE preferred). Appointment at a lower band will be considered for individuals with less experience.

The role covers Leicestershire hospitals and a small number of dentists and vets. You will be working as part of a clinical team to deliver the best care to patients with an emphasis on optimization projects.
• A Clinical Scientist in Radiation Safety is a senior member of a highly specialist scientific and technical service, which is part of the Medical Physics Department at the University Hospitals of Leicester.
• This is an expert role and the post-holder is required to work autonomously with the freedom to initiate action within broad scientific principles. Work is managed by the lead clinical scientist.
• The post-holder has advanced theoretical and practical knowledge of Radiation Safety and will act as or train to act as a Medical Physics Expert or Radiation Protection Adviser for aspects of the service specified by the Head of LRSS.
• The post holder provides specialist scientific support and advice to Consultants, clinical, scientific, technical, nursing and other staff on highly complex issues and the interpretation of relevant guidance related to the provision of a safe and effective services using radiation across the Trust, and at dentists, vets and private hospitals with which Leicester Radiation Safety Services have contracts.
• The post-holder will, in conjunction with clinical colleagues engage in the development of new techniques and procedures, and optimisation of existing clinical protocols
• The post holder undertakes specific research and development activities, and keeps abreast of new developments in their field.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
• Act as line manager for staff.
• Act as a Medical Physics Expert/Radiation Protection Adviser in the relevant modality or support another individual to do this during a limited training period
• Lead on projects and areas of work as required and act as main point of contact for the Hinckley CDC facility.
• Assist with the preparation and implementation of Trust policies/protocols and develop local procedures relating to Imaging.
• Liaise with a wide range of staff in Medical Physics, Imaging and throughout the Trust.
• Take part in complex negotiations, involving other staff groups, Trust departments and manufacturers. Seek conflict resolution where a consensus is difficult to reach.
• Advise on specification, room design and procurement of specialist equipment, design and implement testing methods and protocols for such equipment.
• Provide specialist, scientific advice to clinicians and others.
• Carry out optimization projects.

please see job description/person specification for further details on the role


This advert closes on Tuesday 1 Oct 2024

An exciting leadership opportunity has arisen to become part of the Pain Management Team.

The successful candidates will need to be dynamic, forward thinking, adaptable to change and support operational and clinical improvements.

ITAPS (Intensive Care, Theatres, Anaesthetics, Pain & Sleep) CMG (Clinical Management Group) are looking for a Service Manager to support all services in the group with Theatre/AICU productivity, transformation projects and day to day Operational delivery in the clinical environment

There is a wide range of opportunities to co-ordinate and lead on new and existing initiatives within theatres and Intensive care as well as supporting the clinical and Operational teams in delivering quality improvement projects .

This role would be ideal for driven individuals who need a challenge and are looking for operational management experience within an acute service area.

This role within ITAPS will be part of a site based team responsible for the operational delivery of services and supporting efficiency and productivity initiatives across all of ITAPS. The role will include supporting the admin and clinical teams on site to deliver activity in outpatientand theatres setting , working with clinicians, externalstakeholdersand supporting Operational and clinical management teams .

Supporting RRT pathways and utilisation key performance indicators, undertake Quality improvement projects and deliver outcomes to the clinical and Operational teams, support ongoing transformation work .
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
• To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the CMG Management Team seeking advice and guidance from the General Manager.
• To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and complaints.
• To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the CMG (and within and outside the Trust where appropriate).
• To ensure effective systems of communication are in place and utilised.
• To be responsible for any specific budget areas delegated by the General Manager and to support the General Manager in co-ordinating budgets and financial plans for the services.
• To work in collaboration with all staff in the service area/s to ensure that the business plans are fulfilled and that there is adherence to the budget.
• To lead on or support new regional or local initiatives.
• To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards and targets.
• To monitor closely contracts and targets to enable proactive and timely actions, liaising with the General Manager as appropriate.
• To produce reports on financial, contractual and performance as necessary.
• To participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed.
• Where required, to manage relevant staff within service areas in such a way that contracts and targets are delivered.
• To ensure that sickness absence for staff that report to this post is managed appropriately and in line with the Trust’s Sickness Absence Policy
• To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessary and taking identified corrective actions.
• To support the education of staff by encouraging learning from complaints to ensure the highest quality of patient care is delivered.
• To support the systems of incident reporting and education of staff following incidents and adverse events.

(please refer to the job description/person specification for full details on the role)


This advert closes on Sunday 24 Mar 2024