Total 134 job vacancies by Thomson Medical Pte. Ltd.

Job Description

The Clinic Assistant is responsible for the effective administration and operation of duties assigned at the Reception Counter.

Responsibilities:

• Attends to reception duties.
• Registers cases and prepares the necessary documents for patients’ visit.
• Provide financial counseling to patients.
• Performs cashiering duties. Collects payment from patients. Reconciles the daily collection report with actual collections.
• Answers phone queries from patients.
• Chaperon and assists doctors during consultation.
• Makes & accept appointments for consultation.
• Cover duties of other staff during their absence where applicable.
• Performs any other duties as assigned

Requirements:

• Possess at least 2 years' relevant working experience.
• Knowledge using Clinic Assist will have added advantage.
• 5.5 days work week with night clinic.
• Comfortable to be cross-deployed when the need arises.

Benefits

• Medical Benefits
• Birthday Leave
• Team Bonding
• Staff Engagement Activities

( A ) JOB SUMMARY

The Customer Services Associate is responsible to present a welcoming experience to patients and customers In the lobby and at the entrances into Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal external customers at all times, including duties assigned by Senior Guest Services Officers, Guest Service Officers, Assistant Manager and Senior Manager, Guest Services.

( B ) PRIMARY DUTIES & RESPONSIBILITIES

• Greeting and Assistance: Welcome patients, visitors, and doctors at various entrances and counters. Enquire about their purpose of visit and offer directions or assistance.
• Crowd Control and Directional Assistance: Provide crowd control during discharge times and directional assistance to patients and visitors.
• Luggage Assistance: Help patients with their luggage and belongings during admission and discharge.
• Queue Management: Assist with obtaining queue numbers and advising on necessary documents for admission.
• Patient Transfer: Transfer patients within the hospital, including from admission to ward, operating theatre, and during discharge.
• Hospital Items Management: Receive hospital items like gift packs, perform stock-take, deliver items to patients, and keep records of hospital inventory.
• Wheelchair Availability: Ensure wheelchairs are available for emergency use and operate wheelchair lifts when required.
• Patient Triage: Triage patients seeking admission at the Patient Service Centre and fast-track admission if necessary.
• Support and Coverage: Provide support and cross-coverage for colleagues from Concierge and Bellhop during their breaks or absences.
• Administrative Assistance: Assist PSC staff with preparing blank case-notes, photocopying package details for financial counseling, and clearing reception areas of deliveries.
• Location Assistance: Help patients locate tenant clinics, including those in Novena and other peripheral clinics.
• Temperature Screening: Perform temperature screening duties on weekends, public holidays, or as assigned.
• Other Duties: Cover duties of other team members during their absence and perform any other assigned tasks.

(C) REQUIREMENTS

• GCE “N” Level or GCE "O" Level
• At least 1 years’ experience in healthcare or hospitality industries
• Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
• Possesses pleasant personality, service oriented.
• Excellent communication, interpersonal skills
• Good Team Player
• Able to work on weekend and public holidays

Primary Duties

• Assist in the maintenance of mechanical, electrical installations and equipment.
• Carry out routine inspection and servicing of the hospital's mechanical and electrical installations, building and associated facilities, air conditioning units, plumbing and sanitary systems and equipment.
• Undertake and assist the Project Department on renovation work when necessary.
• To assist the maintenance engineer in the management and maintenance of the hospital building
• To assist the maintenance engineer to plan, coordinate and oversee ad hoc maintenance work, whether carried out by in-house or by external contractors.

Requirements

• At least a NITEC or Higher NITEC in Air-conditioning / Electrical / Mechanical / Mechantronics / Building Services with minimum 2 to 3 years of experience, preferably in a hospital environment
• Strong knowledge in mechanical, electrical, air - conditioning or building services
• Good with computer skills
• Able to work rotating shifts/night, 5 days work week

Job Descriptions:

1. Deliver Meal Service to patients, attend to and assist with food related concerns and queries of patients.
2. Take the patients’ meal orders using the Electronic Meal Ordering System (eMOS).
3. Perform duty as a Service Ambassador to meet requests and attend to the hospitality needs patients.
4. Ensure accuracy of every patient’s meal orders, preference, restrictions, special requests and food allergies are properly recorded in the eMOS.
5. Clear soiled meal trays from patient rooms at the given time.
6. Attend to wards and patient’s food related issues, complaints and feedbacks. Coordinate with the Kitchen staff for follow up action and service recovery.
7. Undertake any duties as assigned by Superior.
8. Comply with all Food Hygiene and Safety practices and NEA regulations governing leanliness and hygiene.

Requirements:

• At least a Secondary Education in any discipline
• Preferably with Basic Food Hygiene cert will be an advantage
• Service oriented and good communication skills
• Experience in healthcare, hotel, food & beverage, hospitality industry will be an added advantage
• Able to work on 12-hour shifts, weekends and public holidays

Job Summary

The position is primarily responsible for accurate and timely coding of patients’ clinical information, with compliance to the Ministry of Health’s requirement, and international standards.

He/She develops, drives and maintains the required coding standards as stipulated by the various requirement and standards.

Responsibilities

1. Oversees the smooth flow of case notes that require coding.
2. Ensure confidentiality of cases notes in Health Information Management Service.
3. Checks and codes patients' conditions and care delivered, as documented in patients' case notes.
4. Codes patients' conditions and care delivered with compliance to ICD10AM (Australia Coding Standard, ACS)
5. Ensures accuracy in coding as according to information derived from patients' case notes.
6. Advice on relevant usage of diagnosis codes upon enquires.
7. Ensures Thomson Medical Centre complies with clinical coding guidelines.
8. Uploads coded data monthly, to Ministry of Health.
9. Carries out weekly audits for yearly submission to Ministry of Health.
10. Provides timely coding on DRGs to Business Office for data verification on bill size annually.

Requirements:

1. Bachelor's degree in medicine, Nursing or Health Science or equivalent
2. Candidate should preferably have a Certificate in ICD-10-Am coding or at least minimum a year of relevant medical coding experience in a local hospital setting
3. A target-oriented team player with initiative and positive work attitude
4. Meticulous with strong analytical, interpersonal and communication skills
5. Proficiency in Microsoft Office applications and ICD-10-AM coding is preferred

You will be part of the Marketing and Communications team to plan and manage Marketing and Communications initiatives for Thomson Medical Group, Thomson Medical Pte Ltd and its associated subsidiaries.

Responsibilities:

• Uphold the corporate profile and branding of the organisation by building relations with key stakeholders, communications and/or media agencies to positively position the organisation.
• Ensure that the organisation's corporate identity elements are appropriately used within and outside of the organisation as well as seeking ways to enhance the brand.
• Support Media relations and communications agency to provide strategic counsel.
• Manage marketing communications and campaign activities for the organisation and assigned business units to reach audiences and stakeholders in an effective manner.
• Plan and execute Marketing Plans aimed at meeting the objectives of assigned business unit(s).
• Develop high-impact, integrative marketing solutions and communications strategies aligned with business goals and customer engagement.
• Collaborate with cross-functional teams including Marketing, IT, Finance, Hospital and Specialist Clinics stakeholders, and external partners and vendors.
• Measure and report performance of all marketing activities against goals (ROI and KPIs).
• Develop and execute a comprehensive social media strategy that aligns with the company’s overall marketing and business goals.
• Create, curate, and manage engaging content across all social media platforms, including written, visual, and video content.
• Monitor, analyze, and report on social media performance using analytics tools; provide insights and recommendations for improvement.
• Manage public facing feedback channel(s) responding to customer feedback in a timely fashion to uphold Thomson’s reputation.
• Manage daily tasks on partnership and vendor management.
• Manage assigned Business Units with day-to-day marketing and implementation duties.
• Support Group communications activities such as corporate presentations, factsheets, press releases, web material, financial and sustainability reports, that communicate the company’s positioning and strategies effectively to investors.
• Support ad-hoc Singapore or Group marketing and communication initiatives and events.
• Understand any other initiatives, new business or tasks as assigned by the HOD or supervisor.

Requirements:

• Bachelor Degree in Communication Studies, English, Journalism, Public Relations, Business (Marketing) or any related discipline.
• Grade A in English Language (GP or A-Levels).
• Minimum 2 years of relevant work experience in communications and/or marketing.
• Excellent command of the English language with strong writing, speaking and presentation skills.
• Strong project management skills.
• Strong understanding of social media platforms, including Meta, LinkedIn, TikTok, and YouTube.
• Proficiency in social media management and analytics tools (e.g., Hootsuite, Google Analytics).
• Creative thinker with a keen eye for design and aesthetics.
• Ability to analyse data and translate it into actionable insights.
• Experience with paid social media advertising and campaign management.
• Energetic, driven, adaptable, proactive and cope well when working under pressure and against tight timelines.
• Able to multi-task and adapt quickly to changes.
• Experience in the healthcare sector is desired, but not necessary.
• Experience with influencer marketing and partnerships, and/or knowledge of SEO and content marketing principles will provide an advantage.
• Graphic design or video editing skills will be beneficial.

The Team Secretary is to project a polite and professional front at the TMG office when dealing with the Board, fellow employees and visitors. She is to ensure that the various office administration process and systems are efficiently and effectively managed and the office is properly maintained.

Responsibilities:

Personal Assistant (“PA”) to Group CEO (“GCEO”) and Group CFO (“GCFO”):

• Provide comprehensive support to the GCEO and GCFO in all secretarial and administrative functions;
• Calendar management for GCEO and GCFO including scheduling of meetings and coordination with external parties; and
• Assist in travel arrangements such as booking flights, cars, and making hotel and restaurant reservations.

Senior Management Support:

• Support the senior management in secretarial and administrative functions;
• Support senior management in scheduling of meetings and coordination with external parties;
• Assist in travel arrangements such as booking flights, cars, and making hotel and restaurant reservations; and
• Arrange and coordinate Board, committees and departments meetings, including preparing of any board pack documents.

Office Administration:

• Handle office tasks and clerical support, such as scanning, faxing, copying, filing, compiling and generating reports and presentations;
• Manage office, pantry, IT and telecommunications and cleaning supplies, equipment and services;
• Manage mailroom, courier services and driver scheduling;
• Answer and screen phone calls and route callers to the appropriate party;
• Generate reports, transcribe minutes from meetings, and create presentations, when required;
• Manage and liaise with other departments and external vendors for all office related matters;
• Assist with any ad-hoc duties assigned.

Internal/ External Meetings:

• Manage meetings rooms bookings, refreshments and cleanliness;
• Greet and receive guests and provide refreshments to guests; and
• Organise refreshments and or meals for internal and external meetings, including procuring meals and preparing drinks.

Others:

• Maintain polite and professional communication via phone, e-mail, and mail; and
• Any other matters when required by Management.

Requirements:

• Recognized Private Secretarial Certification or Diploma
• Prior administrative experience.
• Good computer and Microsoft Office skills (Outlook, Word, Excel and PowerPoint).
• Good organisation skills and able to multi-task, prioritise projects and work under tight timeline.
• Organised, neat and pays attention to detail.
• Team player with positive attitude.
• Good interpersonal skills and polite to colleagues and guests.
• Desire to be proactive and create a positive experience for others.
• Willingness to learn and acquire new skills to improve job efficiency and effectiveness.

As a publicly listed company, we are dedicated to integrating sustainability into every aspect of our operations and setting industry standards for environmental and social governance. Your efforts will be crucial in ensuring the organization not only stays resilient but also champions sustainable growth and leadership in the marketplace.

This role will collaborate with various departments to develop and implement risk management, compliance and ESG strategies, policies and initiatives, helping the Group to remain resilient and build a sustainable business.

Responsibilities:

Sustainability

• Help develop, implement, and continuously improve sustainability policies and procedures, and conduct materiality assessments.
• Work with cross-functional teams to identify and implement ESG initiatives that support the Group’s sustainability goals and improve resource efficiency.
• Support reporting on sustainability/ESG matters to risk management committees, senior management, and the Board, including managing secretariat duties for sustainability committees and taskforces.
• Oversee the production of sustainability reports, ensuring they are accurate, transparent, and compliant with reporting frameworks such as TCFD, GRI, and ISSB, including coordinating the external assurance process.
• Identify and evaluate potential ESG risks and opportunities, providing recommendations for mitigation and improvement.
• Monitor and report on the organization’s ESG performance to ensure alignment with regulatory requirements and industry best practices, including managing ESG-related data and collaborating with departments to keep records accurate.

Risk Management

• Support the implementation and enhancement of the Enterprise Risk Management framework/processes to improve risk management capabilities and culture across different business units.
• Assist in reporting risk-related matters to risk management committees, Senior Management, and the Board, including secretariat duties for these committees.
• Conduct regular risk assessments and update the risk register to effectively identify, track, monitor, and address inherent and residual risks.
• Gather, analyze, and report on Key Risk Indicators (KRIs) in collaboration with relevant departments to maintain accurate records.
• Organise, and lead risk management training programs to raise risk awareness and improve skills, including workshops on risk and compliance assessment.
• Aid in the development and implementation of new risk management tools and systems to enhance the efficiency and effectiveness of risk management processes.

Compliance

• Provide advisory support to management and business units to ensure adherence to relevant laws and regulations.
• Stay updated on market trends and regulatory compliance issues, including global developments that may impact business operations.
• Assist in overseeing the Group’s Personal Data Protection function, including policy updates, staff training, and collaboration with the Digital Technology department to ensure data security and confidentiality.
• Maintain and revise compliance and governance policies and procedures, such as Anti-Bribery and Corruption policies, and support other legal and compliance functions.
• Conduct periodic compliance checks and assist in investigating and addressing compliance issues, including breaches of laws, regulations, policies, and contract management.
• Coordinate and deliver governance and compliance-related training programs.
• Provide advisory support to management and business units to ensure adherence to relevant laws and regulations.

Others

• Manage and support implementation of Group-wide new initiatives and projects.
• Serve as liaison with internal auditors on risk management, compliance and ESG related matters.
• Undertake any other tasks which may be assigned on ad-hoc basis.

Requirements:

• Degree or professional qualification in relevant discipline (e.g Environmental Science, CPA, accountancy, sustainability.
• Minimum 3 years of relevant experience in Environmental Science, accounting, auditing, finance, risk management, compliance, ESG or sustainability reporting etc.
• Advanced proficiency in data analysis and reporting and project management.
• Self-driven and detail-oriented team player who is meticulous and organized.
• Strong collaboration skills and able to work independently in a fast-paced environment.
• Strong written and oral communication and presentation and interpersonal skills.
• Strong stakeholder management skills and ability to interact well with different functions and levels.
• Proficiency in relevant reporting software that facilitates data visualization and presentation, such as Tableau, or ERM/ESG-specific platforms will be highly beneficial.

You are required to establish and maintain effective relationships with specialist doctors, provide support to doctors including timely updates and promotion of hospital's services and capabilities. You will need to act as a bridging agent between Thomson Medical Centre (TMC) and the various doctors/staff.

PRIMARY DUTIES & RESPONSIBILITIES

• Establish and maintain effective relationships with specialist doctors.
• Maintain regular contact with doctors, establish close rapport including addressing any feedback on matters in relation to hospital services.
• Provide support to doctors including timely updatesand promotion of hospital's services and capabilities.
• Resolve doctor-related matters and provide regular updates at Doctor Relations meetings.
• Facilitate the orientation of all hospital services to newly accredited specialists.
• Prepare monthly Doctors' Report.
• Contribute as a team to the targets set for deliveries and admissions through proactive initiatives to motivate patients to choose TMC as their preferred hospital.
• Engage and expand the pool of O&G in private practice to send Deliveries and Gynae cases to TMC.
• Recruit new doctors to take up clinic space in TMC.
• Lead the development of new doctor initiatives independently and organize regular doctor networking events.

SECONDARY DUTIES & RESPONSIBILITIES

• Identify areas of improvement to delight and elevate customer overall experience.
• Provide supportive role to hospital staff, i.e. corporate events, public talks, medical events (CME talks).
• Assist and deliver festive goods to doctors and clinic staff (e.g. Nurses' Day, Christmas, Chinese New Year and Mooncake festival).
• Any other duties and responsibilities that may be assigned by the Reporting Officer and company from time to time based on the company's needs.

REQUIREMENTS

• Degree in any discipline.
• Minimum 5 years of relevant experience, relevant experience in healthcare and hospital services.
• Excellent written & verbal communication skills.
• Action orientated with ability to work quickly and efficiently in a fast moving environment.
• Proactive attitude with good initiative.

Reporting to the Deputy Director, Human Resource, you will manage your team and provide full spectrum of HR support to the assigned BUs (approximately 200 to 250 headcount).

Job Responsibilities:

• Handle full cycle of end to end HR operations for the assigned BUs which includes recruitment, on-boarding/off-boarding activities, performance and talent management.
• Partner HODs to improve work relationship and resolve complex employee relations, thereby improving work productivity and promoting employee retention.
• Provide HR consultancy and advice to HODs including rendering guidance in HR Policies and interpretation.
• Supervise the team in benefits administration including yearly leave initialisation, workmen compensation claim submission and all medical claims matters.
• Liaise with Finance department in the yearly employee insurance review and renewal.
• Support in HR transformation initiatives which involves work processes improvement and embracing new ways of working.
• Responsible for review of HR policies.
• Involved in key compensation and benefit activities such as Salary Increment, Performance Bonus, Promotion and Manpower Budgeting exercise.
• Any other duties as assigned.

Requirements

• Degree or Diploma with at least 10 years of HR generalist and/or HRBP experiences in HR Operations, compensation and benefits, recruitment, employee engagement and retention. Prior experience in payroll processing is not a must but will be advantageous.
• At least 3 years in a HR managerial role or similar capacity. Candidates with more years of relevant experiences can be considered for the Senior Manager position.
• Strong Ms Excel skills and experienced in using HRIS like Prosoft Unit 4.
• Strong written and verbal communication skills.
• Meticulous with details, passionate about people and with a hands-on mentality.
• Resilient and organised, with a strong sense of urgency and work well in a fast-paced environment with multiple priorities.
• Mature and resourceful, with the ability to define and solve problems, analyse situations and make sound decisions.
• Familiar with budgeting and benefits administration like WICA claims, as well as prevailing HR practices and legislations.

Job Summary

You will be part of the Marketing and Communications team to support the realization of the Business Unit marketing for Thomson Medical and support communications and publicity initiatives as assigned.

Responsibilities

- Assist with assigned marketing & communications projects.

- Employ the full spectrum of marketing activities (Digital & Traditional).

- Support the organisation with day to day copywriting, editing, design, social media planning/execution duties.

- Assist in public relations activities and projects (inclusive of but not limited to developing press releases and media materials, facilitating media interviews, pitch for media coverage).

- Support all corporate and BUs events, including ad-hoc projects where required.

- Support all other ad-hoc Group communications and marketing initiatives.

- Perform any other duties, which may be necessary from time to time.

Requirements

- Pursuing a degree or equivalent, preferably in Communications or Marketing.

- Good communication and interpersonal skills.

- Independent, self-motivated, results-driven and ability to multi-task.

- Display ability to propose, track and analyze engagement metrics to measure the success of community initiatives and identify areas for improvement.

- Display knowledge on industry trends and best practices in community engagement and apply them to the assigned duties and activities.

- Familiar with digital marketing tools and/or techniques and social media platforms.

- Proficiency in design tools such as Canva.

- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) or alternate software like GIMP, Inkscape, Scribus is a plus.

- Experienced in marketing or PR agencies, tech companies or other public organizations is a plus.

- Preferably be able to commit to a full-time internship of 4 months (from Oct/Nov 2024).

Job Description

The Clinic Assistant is responsible for the effective administration and operation of duties assigned at the Reception Counter.

Responsibilities:

• Attends to reception duties.
• Registers cases and prepares the necessary documents for patients’ visit.
• Provide financial counseling to patients.
• Performs cashiering duties. Collects payment from patients. Reconciles the daily collection report with actual collections.
• Answers phone queries from patients.
• Chaperon and assists doctors during consultation.
• Makes & accept appointments for consultation.
• Cover duties of other staff during their absence where applicable.
• Performs any other duties as assigned

Requirements:

• Possess at least 2 years' relevant working experience.
• Knowledge using Clinic Assist will have added advantage.
• 5.5 days work week with night clinic.
• Comfortable to be cross-deployed when the need arises.

Benefits

• Medical Benefits
• Birthday Leave
• Team Bonding
• Staff Engagement Activities

We are looking for part time Cleaner for Clinic located at Punggol.

Job Description:

- General cleaning of area in the clinic

- Sweeping, mopping, vacuuming, clearing of trash, and washing of toilet

- Glass panel cleaning

Requirements & Skills:

- Minimum of 1 year experience is preferred

- Stamina and mobility required due to job nature

- Detail-oriented and possess professional attitude

- Ability to work independently

- 6 days work week, 2 hours per day (6:30am to 8:30am or 7:30pm to 9:30pm)

- Applicants without experience are welcomed

Job Description & Requirements

Specialist Clinic currently seeking to fill the position of Staff Nurse, and the clinic is recruiting for this role in the Novena area.

Responsibilities

• Assist doctor and carry out treatment and nursing procedures for patients
• Register patients, explain charges, collect payment (including day-end closing), schedule follow-up appointments and provide financial counselling for patients scheduled for procedures and/or admission.
• Ensure the consultation and procedure rooms are in order and check that all equipment and supplies are available and ready for use.
• Prepare instruments for procedures (if any), assist doctor and clean procedure room after procedures.
• Dispense medications according to doctors’ prescriptions.
• Answer phone calls and handle enquiries.
• Maintain and update the quality records according to the standard guidelines on identification, filing, storage, maintenance and disposition of these records where applicable.
• Maintain and highlight to Supervisor/Ops Manager/Dr-In-Charge any feedback and issues on medical equipment.
• Manage and update stock records for medications stored within the centre. Monitor par level of drugs, medicines, supplies and stationery and replenish stocks.
• Perform any other nursing and administrative related job scope.

Requirements

• At least 1 years of related working experience in a similar role or with Medical or Clinical set up is advantageous.
• Valid Practicing licensed (Registered Nurse) with Singapore Nursing Board
• Knowledge using Clinic Assist will have added advantage.
• Willing to be cross-deployed when the need arises

The Accounts Executive is primarily responsible in handling the partial / full set of accounts for a company with various clinics/department or a few companies.
To manage daily Accounts Receivable, Accounts Payable, Fixed Asset functions and General Ledgers functions.

RESPONSIBILITIES
• Handles partial/full set of accounts and ensures timely closing (month-ends and year-end)
• Prepare monthly audit schedules and clear the reconciling items promptly
• Prepare quarterly GST returns and reconciliation.
• Review AR outstanding list and follow-up closely with clinics and operations on the status.
• Reconciling stocks take discrepancies and expired stocks to be written off according to SOP on timely basis and properly documented
• Prepare revenue reconciliation for monthly closing purpose
• Prepare monthly doctor's professional fee payment on timely basis
• Processes accounts payable invoices matching and verifying with purchase
requisitions/orders, delivery order/goods receipts
• Ensure accounts payable invoices and expenses claims are accurate and duly approved by relevant Head of Department
• Cheque issuance and electronics (online) payments to vendors, monitor accounts to ensure timely payments
• Reconciling supplier's statement
• Manage transaction posting (AR,AP,FA & JV etc) into the accounting system
• New Vendor registration to the system, ensuring completeness of vendor master form
• Correspond with vendors/clinics and respond to inquiries
• Participate in stocks take on quarterly and annually basis
• Assist in audit queries from internal and external auditors
• Ensure that policies and procedures and limits of authority are adhered to and financial controls are in place.
• Maintenance of charge code in system.

• Liaise with respective stakeholders for Stock-Count matters (Group), perform reconciliation and prepare monthly inventory's JV.
• Assist in preparation of schedules and reports as required
• To cover other team members' duties during their absence
• To undertake any other ad-hoc duties as assigned

REQUIREMENTS
• Diploma in Accountancy / Accounting Certificate
• 3 years of relevant accounting experience
• Proficient in Microsoft Excel, Word, PowerPoint
• Proficient in Accounting System (preferably ACCPAC)