Total 40 job vacancies by Sinch

Sinch is a global leader in Cloud Communications, offering a diverse range of messaging, voice, and email solutions that empower businesses to connect with their customers seamlessly. We help businesses deliver unified, personalized experiences across all customer touchpoints. Over 150,000 businesses, including many of the world’s largest tech companies, rely on us for their customer communication needs.

We dream big—for our company, our customers, and our employees—and hire the best talent worldwide to help us bring our vision to life. With nearly 4,500 Sinchers in over 60 countries, probably somewhere near you!

Essence of the Role

As an HR Business Partner, you are passionate about creating business value through both strategic and practical HR initiatives. You excel in working with global HR processes and providing expert guidance on people-related matters across multiple countries in Asia.

You will report directly to the SVP, People & Culture APAC, based in Australia. As part of a global HR team, you'll collaborate closely with leaders across different countries, partnering with global HR Business Partners, as well as HR specialists in our Global HR Communities of Practice.

In this role, you will act as a strategic HR Business Partner to senior leaders within your area of responsibility, providing both strategic partnering and hands-on support on key HR processes, organizational changes, compensation & benefits, workforce planning, and leadership advisory.

Key Responsibilities

• Serve as a trusted advisor and strategic partner to leaders in your area of responsibility, including support for our APAC Sales team. Provide guidance on HR processes, organizational design, compensation & benefits, workforce planning, and leadership advisory.
• Act as the HR point of contact for selected countries across Asia, overseeing daily HR operations. Enhance local HR compliance, support leaders and employees with operational HR matters, and drive consistency in HR practices across key markets in Asia. Ensure adherence to local employment laws and regulations for designated countries.
• Lead and coordinate change and transformation initiatives within the Asia business or as part of our global agenda. Drive the people aspect of change, contributing to initiatives that enhance business performance, support organic growth, and build our Sinch culture.
• Balance global functions with regional needs, providing insights that shape our global HR strategy. Contribute to the harmonization of HR practices post-acquisition, working with HR colleagues to create a unified and positive employee experience.
• Embody and promote our Sinch culture and core values, acting as a cultural ambassador who inspires others and helps strengthen our organizational culture.

Who You Are

To be successful in this role, we believe you:

• Have over 10 years of experience as an HR Business Partner, with deep expertise in the Singapore and Asia markets. International experience is a plus.
• Have comprehensive knowledge across HR areas, including workforce planning, organizational change, talent management, performance development, HR compliance, and operational excellence.
• Have in-depth understanding of Singapore employment legislation and compliance, with a strong ability to navigate complex labor laws across the region.
• Have proven ability to define, structure, and lead HR initiatives with a project-oriented approach.
• Are a self-starter who takes the initiative and thrives in fast-paced environments, with the agility and resilience to navigate change and bring order to complexity.
• Have superior verbal and written communication skills in English, coupled with excellent relationship-building skills that inspire trust at all organizational levels.

Our corporate language is English, please submit your application in English.

Our commitment

We strive to cultivate a motivated and hardworking team in a welcoming and diverse workplace. Our core values—Dream Big, Win Together, Keep It Simple, and Make It Happen—form the basis for a culture that encourages innovative thinking and drives improved business outcomes through diverse perspectives and skills.

The path to success is always upward, and opportunities are closer than you think. It’s time to chase answers, tackle challenges, and follow your dreams.

Ready to join us on this journey? Apply now!

If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers

Enterprise Sales Development Representative (SDR)

Sinch is a global leader in cloud communications, offering a diverse range of messaging, voice, and email solutions that empower businesses to connect with their customers seamlessly. Our tools are crafted to help enterprises build and maintain meaningful relationships with their audiences, with a strong emphasis on scalability, security, and innovation.

Essence of the Role:

The Enterprise Sales Development Representative (SDR) is responsible for generating new business opportunities by qualifying inbound leads and completing targeted outbound prospecting strategies. This role requires a deep understanding of our enterprise solutions, strong communication skills, and the ability to engage with high-level decision-makers within large organizations. The ideal candidate will be highly motivated, results-driven, and able to thrive in a fast-paced, goal-oriented environment.

Key Responsibilities:

• Lead Generation: Identify and research potential enterprise clients through various channels, including industry reports, social media, and networking events.
• Outbound Prospecting: Complete focused outreach initiatives to connect with essential collaborators and decision-makers in large organizations.
• Lead Qualification: Conduct initial discovery calls to understand prospects' difficulties, problems, and budget. Qualify leads based on their potential fit with our solutions.
• Sales Pipeline Management: Maintain accurate and up-to-date records of all lead interactions in the CRM system. Track progress and follow up with leads to ensure timely conversion.
• Collaboration: Work closely with the Sales and Marketing teams to align strategies, share insights, and refine messaging. Provide feedback on lead quality and campaign efficiency.
• Presentation and Demonstration: Schedule and coordinate meetings between qualified leads and the Sales team. Prepare prospects for these meetings by providing necessary background information and setting expectations.
• Market Research: Stay informed about industry trends, competitive landscape, and new technologies to better engage with prospects and articulate our value proposition.
• Reporting: Generate and analyze reports on lead generation activities, conversion rates, and other key performance metrics. Use this data to continuously improve strategies and approaches.

In order to be successful in this role, you should have/be:

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• 2+ years of experience in a sales development or lead generation role, ideally within an enterprise SaaS or technology environment.
• Proven ability to engage with senior executives and decision-makers.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) and sales engagement tools.
• Excellent research and analytical skills.
• Ability to work independently and as part of a team.
• Goal-oriented, with a strong emphasis on achieving and surpassing targets.
• Highly organized with outstanding time management skills.
• Resilient and adaptable to changing priorities and market conditions.

Our Commitment

We are dedicated to building an engaged and hardworking workforce in an environment that is inclusive, supports flexibility, and embraces diversity.

Our core values—Dream Big, Win Together, Keep It Simple, and Make It Happen—create a culture that encourages diverse thinking, skills, and experiences to drive innovation and improve business results.

Your Life at Sinch

At Sinch, being a Sincher means continuously learning and pursuing new challenges. Whether you work in our offices, from home, or in a hybrid model, we celebrate change and embrace the unknown. You’ll roll up your sleeves and make a meaningful impact on the world.

The path to success is always upward, and opportunities are closer than you think. It’s time to chase answers, tackle challenges, and follow your dreams.

Ready to join us on this journey? Apply now!

If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers

Sinch is a Customer Communication Cloud company that powers meaningful conversations at scale across messaging, voice, and email. We help businesses deliver unified, personalized experiences across all customer touchpoints. Over 150,000 businesses, including many of the world’s largest tech companies, rely on us for their customer communication needs.

We dream big—for our company, our customers, and our employees—and hire the best talent worldwide to help us bring our vision to life. With nearly 4,500 Sinchers in over 60 countries, probably somewhere we near you!

About the role

Sinch is expanding its global Product & Partner Marketing team and building a new Market Strategy team. We are currently recruiting for a Senior Product Marketing Manager, Market Strategy. Reporting to the Director of Market and Solution Strategy, this role involves working closely with the Director to shape and implement Sinch's market approach and positioning. The role involves developing a deep understanding of market dynamics and buyer behaviors. The individual will work closely with senior stakeholders across the business to ensure that market strategies are robust and product narratives are compelling and effective.

Key responsibilities:

• Market Research & Analysis: Lead comprehensive market research initiatives to gain insights into market trends, competitor strategies, and customer needs. Apply this information to inform strategic decisions and identify new growth opportunities.
• Segmentation & Targeting: Define and refine market segmentation and buyer personas to effectively target and engage key customer segments.
• Strategic Product Narrative: Develop and refine our cross-product and platform positioning. Craft compelling narratives that highlight the unique value propositions of Sinch’s offerings. Ensure these narratives are effectively communicated through thought leadership, analyst relations, and industry associations.
• Industry Expertise: Provide deep industry knowledge to support go-to-market strategies and launch plans. Stay current with industry trends and developments to keep our offerings competitive.
• Collaboration & Leadership: Work closely with internal teams, including product management, marketing, and sales, to align strategies and drive execution. Mentor and guide junior team members to achieve departmental goals.

About you

To excel in this role, the candidate should be a commercially driven product marketer with a strategic mindset and hands-on expertise. Effective communication tailored to various stakeholders, combined with a balance of critical thinking and data-driven insights, is essential. The ideal person thrives in a fast-paced, global environment and enjoys team collaboration.

You should have/be

• At least 7 years of experience in market strategy, product marketing, or a related field within the technology or communications industry.
• Proven experience managing complex projects and leading cross-functional initiatives.
• Strong understanding of market research methodologies, competitive analysis (including win/loss programs), and buyer personas.
• Expertise in creating effective cross-product positioning and narratives, with experience in marketing platforms and multi-persona products.
• Experience with analyst relations, including managing large market reports like Gartner MQ, Forrester Wave, and IDC Marketscape.
• Experience gathering and analyzing competitive insights and running win/loss programs.
• Strong data analysis skills, with the ability to bring data and insights to bear in telling a story; experience with BI tools and/or SQL is a plus.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively to senior leadership and industry analysts.
• Ability to balance critical thinking with a data-driven approach, while also being dynamic and pragmatic.
• Experience working collaboratively in a fast-paced, global environment.
• Comfortable working with distributed teams across multiple regions and time zones.
• Willing to travel if needed.

Our commitment

We strive to cultivate a motivated and hardworking team in a welcoming and diverse workplace. Our core values—Dream Big, Win Together, Keep It Simple, and Make It Happen—form the basis for a culture that encourages innovative thinking and drives improved business outcomes through diverse perspectives and skills.

The path to success is always upward, and opportunities are closer than you think. It’s time to chase answers, tackle challenges, and follow your dreams.

Ready to join us on this journey? Apply now!

If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers

Do you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your product, business acumen and customer connect nerves. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Customer Success at its India location who can take up this challenge and make a mark in the industry.

 The essence of the role

Sinch is a product driven company and your role will be one of the most important in the organization structure who will articulate the success stories of the customers. The success of the customers will shape the future and your role becomes most critical in making is happen.

We are in a search of an accomplished Customer success profile in a leading role driven by a passion for crafting products that resonate with customers in B2B SaaS space. In this role, you will become an integral part of our dynamic and fast-paced environment, collaborating with cross-functional teams to conceive, develop, and launch products aligning with the company’s overarching vision and strategy.

As a lead member of the team, you will

• Drive sustained business growth and profitability by maximizing customer value and analyzing customer data to enhance their experience.
• Directly responsible for the growth of the business by scaling traffic, product and services adoption.
• Provide guidance on purchasing decisions and facilitate the onboarding of new services and products.
• Responsible for conveying customer trends and behaviour to the sales, marketing, and product teams.
• Conduct product demonstrations for clients and actively contribute to relationship-building efforts.
• Implement new programs aimed at increasing revenue potential and reducing churn rates.
• Address customer problems promptly and ensure their satisfaction throughout their engagement with us.
• Set clear client retention objectives and establish milestones for both clients and employees to achieve.
• Assist customers in setting up and navigating programs or software, emphasizing the value of our products and services.
• Monitor and address customer complaints and concerns to continuously improve their overall experience.

Who are you?

Education Qualification

• Graduate degree in engineering, computer science or a related field.
• Postgraduate degree in business management.

 Experience

• 13+ years of experience in business development and solutions in tech products
• Of total experience, minimum 5 years in leading Customer success profile of tech product.

Relevant experience/skills required:

• Proficiency in leveraging brand image and enhancing value through exceptional customer experiences.
• Outstanding communication skills with a talent for nurturing positive business relationships.
• Technical aptitude relevant to the product or service being offered.
• Strong sense of accountability and organizational skills.
• Experience in managing diverse teams and providing training aligned with company standards.

 Being you at Sinch:

• We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
• We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

• Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
• It’s time to chase the answers, chase the challenges and chase the dream.

Are you ready? Join us on our journey!

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

As the Workplace Experience Manager, you will be responsible for ensuring a great workplace experience for our employees in Australia and New Zealand. You will collaborate with key stakeholders and partners to create an engaging and productive workplace environment that aligns with Sinch's values and culture.

Key Responsibilities include:

• The overall operations of multiple offices, ensuring all functions run smoothly and efficiently.
• Manage health and safety aspects according to regulation.
• Establish, build and maintain relationships with the property managers, office suppliers, sub-contractors to ensure deliveries and works are scheduled and completed.
• Various administrative tasks, e.g. raise POs, arrange meetings, issue invitations.
• Cleanliness and organisation of kitchen and lunchroom areas and equipment
• Kitchen re-stock, clean and empty dishwasher, coffee machine cleaning – daily morning and afternoon
• Preparation and upkeep for meeting rooms and associated catering needs.
• Plan lunches and small functions.
• Clearing meeting rooms, tidying the office
• Greet and assist other visitors such as couriers, food service deliveries, consultants and building maintenance.
• Point of contact for the Sinch Facilities team on any information requests
• Project lead for any required uplift or changes to the office floor e.g., working closely with external project managers.  
• Management of events for multiple offices. End to end, booking, planning, executing. Working closely with HR form a cultural perspective.
• Catering for workshops and office morning teas.
• Maintaining a vibrant atmosphere for inhouse events, ensuring our office is always immaculate and inviting
• Assist all employees with their travel arrangements in accordance with the Travel policy.
• Work closely with HR and Internal IT to support the new starter on boarding process with courier for laptops, pickups and new starter passes
• Manage any internal communications where required, for example global public holidays and new starter weekly email.

• Proven experience in workplace or facilities management roles.
• Knowledge of workplace health and safety regulations and requirements.
• Experience in managing relationships with external vendors and service providers.
• Strong project management and coordination skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and build relationships with stakeholders at all levels.
• Proactive and solution-oriented mindset.
• Attention to detail and ability to prioritise tasks.
• Experience in the technology or telecommunications industry is a plus.

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly Fitness Reimbursement
• Work From Home Reimbursement  
• Paid Volunteer Leave

Are you ready to put your mark on one of Sweden’s most leading tech brand? We are one of the most successful companies in the world that you probably never heard of, according to Forbes Magazine. It is the technical support team’s role to put us into the spotlight.

The essence of the role

As Sr. Executive-Customer Support, you will develop relationship with customer by resolving their quires related to product/application.

As our new ROLE you will:

• Maintains customer relationship by responding to inquiries, documenting actions.
• Supervise the execution, monitoring and measurement resulting campaigns and their success.
• Ensure campaign implementation follows organizational guidelines.
• Compile regular reports of campaign performance and results.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering, and researching information, assembling, and forwarding information, verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce
• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
• Improves quality service by recommending improved processes, identifying new product and service applications.
• This role is based at our Noida office.

Who are you?

In order to contribute in this role you have:

• Minimum of 1-2 years of experience in technical support, Email HTML creation, campaign execution or a related field
• Education – B.Tech/BE
• Strong communication and interpersonal skills.
• Teamwork skill with a problem-solving attitude.

Big Plus

• Experience in CRM.

Are you ready? Join us on our journey!

• Private Health Insurance
• Training & Development

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!

More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.

Job Overview:

Looking for energetic, focused, result oriented Sales / Business Development talent. Should have at least 10 to 15 years of experience in Key Account Management (farming role), having successful track record in nurturing and developing key accounts and achieving sales targets. Must have exposure to interaction with senior level executives and should have excellent communication & relationship management skills.

Key Responsibility Areas:

·         Work with existing clients to drive business and revenue through product enhancement and product marketing for Chennai/ South region.

·         Actively seek and enable new revenue opportunities

·         Build up a strong understanding of Messaging both from a product perspective as well as from a market perspective

·         Present, promote and sell products/services using solid arguments to existing and prospective customers.

·         Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

·         Establish, develop and maintain positive business and customer relationships.

·         Reach out to customer leads through cold calling, client meetings.

·         Expedite the resolution of customer problems and complaints to maximize satisfaction.

·         Achieve agreed upon sales targets and outcomes within schedule.

·         Coordinate sales effort with team members and other departments

·         Build excellent relationships with customers

Eligibility Criteria:

•       Experience – Min 15 to 20 years in enterprise sales role

•       Must be an MBA from a recognized institute.

•       Excellent written and spoken communication skills.

•       Ability to present and sell with ease.

•       Strong people skills.

•       Equally formidable creative, quantitative, and analytical skills.

•       Experience with technology, business development, solution sales.

•      Target orientation

Being you at Sinch

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.

Are you up for the biggest, most rewarding challenge of your career? Apply and join us on our journey!

• Private Health Insurance
• Paid Time Off
• Training & Development
• Attractive Sales Incentive Policy

Do you imagine yourself creating a product that touches the lives of millions. Here is an opportunity to test your product nerves. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Product Lead at its India location who can take up this challenge and make a mark in the industry.

Sinch is a product driven company and your role will be one of the most important in the organization structure who will transform the concepts to winning products. The success of the product will shape the future and your role becomes most critical in making is happen.

We are in a search of an accomplished Product profile in a leading role driven by a passion for crafting products that resonate with customers in B2B SaaS space. In this role, you will become an integral part of our dynamic and fast-paced environment, collaborating with cross-functional teams to conceive, develop, and launch products aligning with the company’s overarching vision and strategy.

 The essence of the role

 As a lead member of the team, you will

• Spearhead the entire lifecycle of product development, strategy formulation, and redesign from inception to market release.
• Identify potential products, conduct thorough market research, define product requirements, devise marketing strategies, establish production timelines, pricing strategies, and comprehensive plans for product introduction.
• Evaluate existing and potential product lines by scrutinizing specifications, assessing new ideas, and analyzing market competition.
• Collaborate with the sales director to devise effective product sales strategies aimed at securing market share.
• Execute the launch of new products by evaluating proposed requirements, conducting return-on-investment analyses, coordinating with engineering and manufacturing, and establishing timelines.
• Develop coordinated plans with sales, advertising, and production teams to effectively introduce and promote new products.
• Set appropriate product pricing based on market research, production costs, anticipated volume, and special orders.
• Work closely with marketing and sales departments to ensure successful product launches and sustained market growth.
• Recruit, train, and supervise the product team, ensuring their performance meets established standards.
• Manage operational tasks, meet project deadlines, and maintain quality control by scheduling tasks, assigning responsibilities, and monitoring progress. • Identify and cultivate partnerships for both new and existing products.
• Identifies and manages new and existing product partnerships.

 Education Qualification

• Graduate degree in engineering or computer science and
• Postgraduate degree in business management, product management, or a related field.

Experience

• Over 13+ years of total experience in the product industry, with a minimum of 5 years in a SaaS B2B company.
• Minimum 5 years of experience working in a technology company in a product profile.
• Profile with some experience in software development will have preference.

Requirements and Skills:

Robust technical background with practical experience in software development and web technologies.

Proficient problem-solving abilities with a willingness to delve into specifics to achieve objectives.

Proven track record in product innovation and development.

Competent in project management, including budgeting and procurement.

Sharp critical thinking skills and adept problem-solving abilities.

Excellent communication, presentation, and public speaking capabilities.

Experience in drafting Product and Market Requirements Documents.

Familiarity with Agile work management or the ability to effectively communicate intricate processes within and across teams.

 Being you at Sinch:

• We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
• We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

• Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
• It’s time to chase the answers, chase the challenges and chase the dream.

Are you ready? Join us on our journey!

Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. Sinch ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.

We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

We are looking for a Senior Documentation Specialist/ Technical Writer. You will be responsible for writing, maintaining, and publishing user-friendly documentation to support our Communications API and Design System. You will play a leading role in launching delightful developer experiences and empowering our teams with better documentation and processes.

Key responsibilities:

• Engaging with developers across multiple domains of expertise to gain a deep understanding of the Sinch ClickSend API and supporting products.
• Owning and managing our API documentation, to ensure that it follows a consistent, well-structured format and meets customer expectations.
• Writing user-friendly content that transforms complex, technical information into something accessible, engaging, and delightful.
• Providing code-snippets and on-page technical content for our developer portal.
• Advocating for our technical users and participating in customer-centric research.
• Assessing the state of our current technical content and developing innovative approaches for improvement, in-line with our strategic objectives.
• Aiding in the creation and maintenance of a company-wide design system.
• Collaborating with brand copywriters to ensure that all written content has a consistent and accessible tone-of-voice.
• Making critical decisions and establishing documentation strategies that ensure information is accurate, gathered efficiently, and available promptly.
• Facilitating technical training for internal teams about the API and related topics, ensuring that our teams can better meet customer needs.
• Supporting internal teams with better documentation tools, processes, and strategies.

The successful applicant will possess the following skills and attributes:

• Proven experience writing technical documentation for multiple audiences.
• Experience working with engineering teams to gather complex technical information and communicating this through written copy.
• Experience using APIs or writing content for API documentation.
• Experience writing documentation for digital design systems.
• Prior development experience in any front-end or back-end languages.
• Ability to present insights and data clearly and concisely.
• Excellent verbal and written communication skills.
• Excellent writing and grammatical skills.
• Sound organisational skills and attention to detail.
• Ability to self-manage, work independently, and meet deadlines.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering;

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave
• Work from home set up reimbursement

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

Do you imagine yourself working in a product/tech company that touches the lives of millions. Here is an opportunity to test your business and operational excellence. Sinch, a 2nd largest CPaaS and messaging provider in the world is looking for a Business Operations-Lead at its India location who can take up this challenge and make a mark in the industry.

 The essence of the role

In your role as a leader, you will have responsibilities that include formulating policies, supervising customer service, and establishing business operations to achieve key performance indicators (KPIs). As a diligent leader with analytical and strategic skills, you will have comprehensive expertise in diverse business areas. We are seeking an individual ready to take on a crucial role in overseeing the organization's operations and creating processes that support business goals.

 Responsibilities

• Business Operations responsibilities include tracking business results, performing cost-benefit analyses and monitoring production KPIs.
• Oversee and enhance daily operational activities.
• Develop processes aligned with business objectives and ensure adherence to regulations.
• Formulate policies in line with overall strategic direction.
• Lead customer service initiatives to enhance satisfaction and retention.
• Manage relationships with customers, vendors, partners, and stakeholders.
• Develop and monitor budgets and objectives to ensure departmental profitability and cost optimization.
• Play a key role in managing partnerships to maximize profitability.
• Mentor and inspire teams to boost productivity and engagement and foster a culture of continuous learning and development.
• Provide leadership and strategic guidance for service operations.
• Define high-impact growth initiatives across all key areas of the business operations and contribute to customer delight, enhanced sales and informed product development.
• Achieve operational efficiency by collaborating various teams to optimize revenues & gross margins, maintaining high service standards, devising state of art service delivery and high customer engagement.

 Education Qualification

• Postgraduate degree in business management, operations or a related field.

Experience

• Over 15 years of comprehensive experience, with a minimum of 7 years in a managerial or leadership role within business operations in the tech-product company.
• Strategic thinker adept at orchestrating the entire department's operations on a large scale, adapting to various circumstances while consistently aiming for overall growth and profitability.
• Possesses the ability to present information objectively and logically, facilitating effective decision-making, coupled with strong negotiation and influencing skills.
• Capable of effectively engaging, influencing, and collaborating with both external and internal stakeholders.
• Skilled in adversity management, with the ability to navigate and resolve challenging customer situations effectively.
• Strong business acumen enabling a deep understanding and presentation of business KPIs.
• Proficiency in data analytics, reporting, numerical analysis, and financial planning.

 Being you at Sinch:

• We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
• We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

• Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
• It’s time to chase the answers, chase the challenges and chase the dream.

Are you ready? Join us on our journey!

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!

More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.

Key Responsibility Areas:

• Build and strengthen relationships with customers through technical support & ensuring consistent excellent post sales service support for all ACL products and enhanced customer retention.
• Monitoring performance metrics i.e. turn around time (TAT) and service level agreement (SLA) to measure and manage customer service effectiveness.
• Ensuring culture of customer ownership in team through building and managing a competent customer success team and ensure high productivity and efficiency
• Drive Up-sale and Cross Sale with existing clients to ensure continuous growth with customer.
• Drive on-boarding of new customers by providing required support in Integration and adoption of services by client. Help clients to adopt best practices to make best use of ACL product and services.
• Strategically lead and develop a operational management team to enhance performance by setting clear accountable performance measures
• Create a culture and processes which achieve the business goals and objectives with regards to their customer service
• Empower and Engage the Customer Service Team
• Enhance the First Call Resolution
• Identify new tools and technologies to better serve the customer
• Drive better sales through service
• Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers
• Act as the Voice of the Customer across the organization
• Identifying and providing feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
• Coordinate with other cross functional teams like sales, network operations, product and engineering to improve customer service and business productivity.
• Manage key communications to client i. e. downtime, fluctuations, outages in platform and services is provided to the clients in time
• SPOC for escalations and requests from clients
• Work closely with regional sales team to support the clients.
• Conduct regular review meetings with clients an regional sales teams.

Skills Set & Eligibility Criteria:

• Should have min 10-15 years of relevant work experience into Customer Success role.
• Should be an MBA from a recognized institution.
• Excellent communications skills, both verbal and written.
• Sound understating of the messaging domain.
• Extensive experiencing of managing operational customer service teams.
• Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
• Proven Management and/or relationship management experience at a senior, strategic level role. o Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment.
• Influential relationships skills at all. Able to use these relationships to deliver service improvements.
• Desire to work collaboratively and effectively while handling multiple projects on various timelines in a fast-paced environment.
• High energy and a strong team player with collaboration across teams, functional areas, geographic areas.

Being you at Sinch

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.

• Private Health Insurance
• Paid Time Off
• Training & Development

Are you ready to put your mark on one of Sweden’s most leading tech brand? We are one of the most successful companies in the world that you probably never heard of, according to Forbes Magazine. It is the engineering team’s role to put us into the spotlight.

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

If you’re also familiar with Agile methodologies, we’d like to meet you.

The essence of the role

• Work with development teams and product managers to ideate software solutions
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning backend applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade applications
• Create security and data protection settings
• Write technical documentation
• Work with team to improve software

Who are you?

• 4+ years of experience as a Full Stack Developer
• Knowledge of multiple front-end languages and libraries (e.g. React, JavaScript)
• Expertise Working knowledge of Node.Js
• Expertise is designing REST APIs (GraphQL expertise is added advantage)
• Strong debugging skills
• Knowledge of Test Driven Development and Unit Testing Framework
• Familiarity with databases (e.g. MySQL, Oracle, MSSQL)
• Working knowledge for NoSQL databases is added advantage
• Working knowledge of web servers (e.g. Apache, tomcat)
• Excellent communication and teamwork skills
• Great attention to detail

Being you at Sinch:

• We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
• We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

• Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
• It’s time to chase the answers, chase the challenges and chase the dream.

Are you ready? Join us on our journey!

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. 

We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! 

More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.

Job Overview:

Looking for energetic, focused, result oriented Sales / Business Development Manager. Should have at least 5 to 9 years of experience in Key Account Management (farming role) having successful track record in nurturing and developing key accounts and achieving sales targets.

Must have exposure to interaction with senior level executives and should have excellent communication & relationship management skills.

Key Responsibility Areas:

·         Work with existing clients to drive business and revenue through product enhancement and product marketing

·         Actively seek and enable new revenue opportunities

·         Build up a strong understanding of Messaging both from a product perspective as well as from a market perspective

·         Present, promote and sell products/services using solid arguments to existing and prospective customers.

·         Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

·         Establish, develop and maintain positive business and customer relationships.

·         Reach out to customer leads through cold calling, client meetings.

·         Expedite the resolution of customer problems and complaints to maximize satisfaction.

·         Achieve agreed upon sales targets and outcomes within schedule.

·         Coordinate sales effort with team members and other departments

·         Build excellent relationships with customers

Eligibility Criteria:

•       Experience – Min 5 to 9 years in KAM role

•       Must be an MBA from a recognized institute.

•       Excellent written and spoken communication skills.

•       Ability to present and sell with ease.

•       Strong people skills.

•       Equally formidable creative, quantitative, and analytical skills.

•       Experience with technology, business development, solution sales.

•      Target orientation

Being you at Sinch

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Attractive Sales Incentive Policy

Are you ready to put your mark on one of Sweden’s most leading tech brand? We are one of the most successful companies in the world that you probably never heard of, according to Forbes Magazine. It is the engineering team’s role to put us into the spotlight.

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

If you’re also familiar with Agile methodologies, we’d like to meet you.

The essence of the role

• Work with development teams and product managers to ideate software solutions
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning backend applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade applications
• Create security and data protection settings
• Write technical documentation
• Work with team to improve software

Who are you?

• 5+ years of experience as a Full Stack Developer
• Knowledge of multiple front-end languages and libraries (e.g. React, JavaScript)
• Expertise Working knowledge of Node.Js
• Expertise is designing REST APIs (GraphQL expertise is added advantage)
• Strong debugging skills
• Knowledge of Test Driven Development and Unit Testing Framework
• Familiarity with databases (e.g. MySQL, Oracle, MSSQL)
• Working knowledge for NoSQL databases is added advantage
• Working knowledge of web servers (e.g. Apache, tomcat)
• Excellent communication and teamwork skills
• Great attention to detail

Being you at Sinch:

• We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
• We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

• Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
• It’s time to chase the answers, chase the challenges and chase the dream.

Are you ready? Join us on our journey!

We are Sinch. Even if you don’t know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (cPaas) provider – the connector between the two through our messaging, voice and video solutions. By year end Sinch will be close to 5000 employees in more than 50 countries with one of our engineering hub at Noida location.

Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest cPaaS and messaging provider in the world is looking for a Sales talent at its Bengaluru (India) location.

Job Overview:

Should have at least 5 years of experience in Direct Selling to enterprise clients. Should have successful track record of achieving sales targets. Must have exposure to interaction with senior level executives and should have excellent communication & relationship management skills.

Key Result Areas:

• Build up a strong understanding of Messaging business both from a product perspective as well as from a market perspective.

• Should have expertise in direct selling and a good track record in acquisition of new clients.

• Work with new and existing clients to drive business and revenue through product enhancement and product marketing.

• Actively seek and enable new revenue opportunities

• Understand and analyze customer’s business needs, technical requirements and current challenges. Position the right offering accordingly, highlighting the relevant product capabilities to demonstrate value.

•  Manage the entire sales cycle from qualifying to scoping the opportunity, conducting product demonstrations, negotiating and closing business.

Eligibility Criteria:

• Min 5-8 years of experience into direct sales, corporate sales.

•  Excellent written and spoken communication skills.

•  Ability to present and sell with ease.

•  Strong people skills.

•  Experience in solution selling and able to cross sell products in large enterprises.

•  Candidate must be from IT industry. Preferred experience into Cpaas, SaaS.

Being you at Sinch

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Attractive Sales Incentive Policy