Total 21 job vacancies by Rentokil Initial Singapore Private Limited

Job Description

• Answering or making calls in a timely and friendly manner to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Evaluate problems and complaints of the callers and provide proper solutions to them
• Respond to the needs of customers and provide personalized service
• Provide information on the company’s products or services and generate interest in the offer
• Upsell products and services
• Research needed information using available resources
• Route calls to other team members whenever needed
• Identify any issues that customers might be struggling with
• Report on customer feedback
• Complete call logs and reports
• Manage & update customer databases
• Follow-up on customer calls
• Boost customer loyalty by offering a proper experience over the phone
• Following communication scripts
• Managing social media and third-party review site

Requirements

• Min 2 years experience
• Good communication skills
• Excellent interpersonal skills to build rapport with people from diverse backgrounds
• Ability to multitask
• Problem-solving, collaboration, patience, tech-savviness and the ability to socialize well.

Benefits

• 5 days work week - 8.30am - 5.45pm
• Located at McPherson Area, 10 min walk from Tai Seng MRT
• 16 days Annual Leave
• Annual Wage Supplement AWS
• Medical &, Dental benefits, Insurance coverage

Description

• Act as front-liner providing excellent customer service to both internal and external parties at all times
• Perform contract renewal, customer retention and contract termination
• Achieve Contract Renewal targets set by the company
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
• Provide quality service and support in a variety of areas including but not limited to: billing, placing print orders and system troubleshooting
• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience. (mainly to gather feedback, attend to customer queries and schedule appointments)
• Responsible for compiling and generating reports as they relate to customer service surveys
• Generate and maintain report and Certificates
• Assist in resolving daily operation issues and adhoc

Requirements

• At least a Diploma and above
• Candidates without Diploma but with relevant experience will be considered
• Preferably with minimum 2 years of relevant experience
• Candidates with Face to Face Sales/Retention or Customer Service experience will have an added advantage
• Willing to travel to customer site during working hours
• Familiar with Microsoft Office Applications (Excel, Word, Powerpoint)

Benefits

• 5 days' work week (8.30am to 5.45pm)
• Work Location: 16 Jalan Mesin (Nearest MRT: Tai Seng. Bus: 8, 62, 90, 151)
• 16 days Annual Leave
• AWS
• Medical and Dental Benefits
• Medical Insurance Coverage

Description

• Install, configure, and troubleshoot hardware which includes printers, computers, mobile phones, projectors and other IT Peripherals.
• Setting up of new PCs / Notebooks & mobile phones such as creating user accounts, setting up of mailboxes and installation of software applications
• Active Directory administration which includes account creation for new joiners and account deletion for leavers.
• Maintain the accuracy of all IT assets inventory (Computers, mobile phones, network devices, softwares etc)
• Conduct troubleshooting to network connectivity, software applications and email issues
• Provide Help Desk support for all users (Laptops & Mobile phones)
• Maintain IT security by ensuring the installation and maintenance of MDM software (Workspace ONE), antivirus (Carbon Black) and latest patches of desktops, laptops and mobile phones
• Liaise with vendors on purchasing & maintenance of office technical equipment and software applications
• Conduct individual or group training sessions regarding in-house application and related tools for internal employees
• Respond to ad-hoc IT duties assigned by the Supervisor

Requirement

• Diploma in Computer Science or related field with 2 years application and desktops support.
• Good communication & analytical skills; team player who is able to work independently; able to generate clear documentation.
• Committed and responsible team player with a pleasant personality.
• Product knowledge of Windows server, Google Apps, Kaspersky Antivirus, Symantec Backup, SQL database & reporting and web-based systems programming experience (Javascript, HTML, ASP.Net, XML) will be an added advantage.
• IT certifications such as CCNA, CISSP, CISA, MCSA, MCSE, MCITP SA or MCITP EA will be an added advantage

Benefits

• 5 days work week - 8.30am to 5.45pm
• Located at McPherson Area, 10 min walk from Tai Seng MRT
• Career growth and development opportunities in Environmental Services
• We offer competitive salary and benefits including 16 days Annual Leave, Annual Wage Supplement AWS, Annual Salary Increment (performance based), In/ Out Medical &, Dental benefits, Insurance coverage

Description

We are hiring a Pest Control Technician to join our team. As a Pest Control Technician, you will be responsible for inspecting properties, identifying pest infestations, and implementing effective pest control measures. Your role will involve treating infested areas, educating clients on prevention methods, and maintaining accurate records of services provided.

• Perform thorough inspections of properties to identify pest infestations
• Apply appropriate pest control methods, including the use of chemicals and traps
• Safely handle and apply pesticides according to established procedures
• Educate clients on effective pest prevention techniques and sanitation practices
• Document all services provided and maintain accurate records
• Respond promptly and professionally to client inquiries, concerns, and service requests
• Stay updated on the latest pest control techniques, products, and industry developments
• Adhere to company policies, industry regulations, and ethical practices

Requirements

• Must be willing to do outdoor job
• Good team player and positive work attitude
• Excellent communication and customer service skills
• Mature candidates are welcome to apply

Benefits

• Training provided- 5.5 days - Office Hour
• Working location : Islandwide
• Company vehicle and petrol card provided when allocated vehicle to drive for work
• Good incentives
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees.

Job Description

• Training Program Development: Design, develop, and implement effective training programs and materials that address the needs of various departments and align with organizational objectives.
• Needs Assessment: Conduct training needs assessments through surveys, interviews, and performance evaluations to identify skill gaps and development needs.
• Program Management: Manage the end-to-end training process, including scheduling, logistics, and evaluation of training effectiveness.
• Content Creation: Develop engaging training content, including presentations, e-learning modules, and interactive activities.
• Facilitation: Deliver training sessions, workshops, and seminars, utilizing various instructional techniques and technologies.
• Evaluation and Reporting: Assess the effectiveness of training programs through feedback, assessments, and performance metrics; provide reports and recommendations for continuous improvement.
• Collaboration: Partner with department heads and managers to identify specific training needs and support career development plans for employees.
• Talent Development: Support the development of leadership and high-potential employees through targeted development programs and career planning.

Requirements

• Diploma in any discipline
• Proven experience (3+ years) in learning and development, training, or a related HR role.
• Strong understanding of instructional design principles and learning management systems (LMS).
• Ability to analyze data and generate reports to assess training effectiveness.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite and experience with e-learning platforms.

Benefits

• 16 days annual leave
• 5 days work week - 8.30am - 5.45pm
• Located at McPherson Area, 10 min walk from Tai Seng MRT
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees.

Description

• Actively seek out new business opportunities through leads generation, cold calling and sales visits.
• Exceed monthly sales target set by management.
• Ability to sell in a consultative manner, focusing on identifying solutions while providing great customer service.
• Share value proposition of Rentokil Initial brand and services.
• Handling new inquiries through various channels, costing, negotiation and order processing.

Requirements

• Experience in civil / building / water management requirements and/or other technical fields would be advantageous
• Must posses own car and hold a valid Singapore driving license
• Good track record with hands-on experience, team player, attentive to details, results orientated, resourceful with 'can-do' attitude.
• To be successful, you need to possess a strong business acumen with good relationship management, influencing and communication including negotiation and presentation skills.

Benefits

• Attractive base salary and sales commission
• Sustainable car allowance and fuel card
• Mobile phone provided
• Performance review every year
• We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage

Job Description:

• Provide high quality HR Services in a fast paced service industry
• Responsible for the entire staffing and on-boarding process for technician positions and is expected to meet all specified KPIs
• Managing exit process for staff
• Partner with the business to facilitate resolutions regarding employee relations issues with escalation to the HR Director if necessary
• Drive the annual performance management process
• Participate in compensation and benefits initiatives to ensure that compensation and benefits practices are aligned to overall strategy for attraction and retention
• Support employee engagement initiatives and employee surveys such as YVC (Your Voice Counts) and partner with the business to effectively follow through on required actions
• Ensure effective and efficient execution and delivery of HR policies, procedures and services in accordance with legal compliance and company requirements
• Regularly review HR operations, identify and execute on opportunity for improvement to drive HR efficiency and productivity
• Prepare and submit monthly management and other statutory reports

Requirements:

• Diploma holder with minimum 3 years’ relevant experience as a HR Generalist
• Being pro-active, mature, meticulous, analytical, organized and a dedicated team player
• Excellent interpersonal and influencing skills
• Strong project management skill
• Must be able to handle high level of confidential information regarding employees with sensitivity
• Knowledge in expat administrations will be an added advantage
• Knowledge of Lean and other continuous improvement tools will be an added advantage

Benefits:

• 16 days annual leave
• 5 days work week - 8.30am - 5.45pm
• Located at McPherson Area, 10 min walk from Tai Seng MRT
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees.

Description:

• Installs, inspects, maintains, and repairs various types and brand of all types of residential & commercial air conditioners.
• Performs regular preventive maintenance and corrective works on air conditioning system.
• Diagnoses electrical and mechanical defects and malfunctions.
• Carries out repair works such as replacement of air con compressor, fan coil motors etc.
• Perform servicing of air conditioning at customers’ residential and commercial premises that includes chemical washes, chemical overhauls, general maintenance services.

Requirements:

• Electrical & Electronics Engineering related certification
• Must have hands-on experience in aircon servicing
• Class 3 License

Others:

• Training provided
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees

Job Description

· To contribute to Singapore portfolio growth through the strategic development of Singapore Key Accounts, limiting reductions and/or terminations, and ensuring the maintenance and development of existing customers.

· Ensure relationships are maintained, managed, and developed across all existing and potential customers.

· Ongoing relationship management of accounts ensuring increased sales, analysis of sales activity, and trading optimization is achieved.

· Monitor competitor activity, report back to the Key Accounts Manager / Director, and suggest and assist with the construction of counter measure strategies.

· Ensuring profitability is analyzed on a monthly basis and action taken to constantly strive to improve previous results

· Establish strategic account clients and develop penetration methods and review the progress at monthly meetings.

· Achieve quarterly and yearly Company sales margins and goals.

· Develop proposals, negotiate terms and conditions, and implement contractual agreements with accountability for delivering strong financial results.

· In conjunction with relevant Functional Heads, complete and submit tenders for Key Accounts.

· Develop a deep understanding of customer needs and their specialty area of practice.

· Ensure regular, timely, and constructive communication with key accounts is maintained, both by phone and in person.

· Produce accurate and timely reporting that focus on all relevant aspects of Key Accounts.

· Sales analysis and termination reporting

· Monthly and business development reports

· Customer profile and activity report

· Regional KA Review Report

· Monthly/Quarterly Reporting to Customers, as per agreed service levels and/or Key Performance Indicators.

Job Requirements

· Degree or Diploma in any discipline

· Demonstrated B2B experience in achieving sales, profitability and budget goals with Key Accounts preferred with Service Industry experience

· Proven ability to effectively communicate (verbal and written) with internal and external working relationships

· Able to work under pressure to meet target given

· Class 3 and must possess own car

Description

• Responsible to work with Customers, Operations and Sales team closely to ensure sites have proper pest management program with relevant documentations.
• Responsible for monthly/ quarterly/ yearly reporting and also ensuring customers pass audits (internally and externally).
• Quality Checks and Quality Assurance or regular walk downs at customer site to ensure the pest management service level are maintained.
• Handle customer enquiries with regards to the difficult pest identification or preparation of pest identification reports.
• Troubleshooting for unresolved pest issues and working closely with Operations and Sales to resolve these pest issues.
• There are monthly and yearly quality inspection targets for this role of achieve.
• This role will handle different customers (from across various industries) both inclusive and exclusive of reporting.

Requirements

• Degree in Entomology /biological sciences/ Environmental Science are welcome to apply
• Posses Knowledge of biology and behaviour of structural pests will be an advantage (But not a must)
• Proficient in MS office application (Word, Excel, Power Point).
• Good documentation skills, well organized and detailed oriented.
• Resourceful, proactive and has a very high level of initiative.

Description:

• Installs, inspects, maintains, and repairs various types and brand of all types of residential & commercial air conditioners.
• Performs regular preventive maintenance and corrective works on air conditioning system.
• Diagnoses electrical and mechanical defects and malfunctions.
• Carries out repair works such as replacement of air con compressor, fan coil motors etc.
• Perform servicing of air conditioning at customers’ residential and commercial premises that includes chemical washes, chemical overhauls, general maintenance services.

Requirements:

• Electrical & Electronics Engineering related
• Must have experience in aircon servicing

Others:

• 5.5 Days job

Description

• Actively seek out new business opportunities through leads generation, cold calling and sales visits.
• Exceed monthly sales target set by management.
• Ability to sell in a consultative manner, focusing on identifying solutions while providing great customer service.
• Share value proposition of Rentokil Initial brand and services.
• Handling new inquiries through various channels, costing, negotiation and order processing.

Requirements

• Diploma qualification
• Extensive experience in sales/ business development preferably from Pest Control industry
• Must posses own car and hold a valid Singapore driving license
• Good track record with hands-on experience, team player, attentive to details, results orientated, resourceful with 'can-do' attitude.
• To be successful, you need to possess a strong business acumen with good relationship management, influencing and communication including negotiation and presentation skills.

Benefits

• Attractive base salary and sales commission
• Sustainable car allowance and fuel card
• Mobile phone provided
• Performance review every year
• We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage

Description:

• Must have experience managing a team of 5 or more technicians
• Installs, inspects, maintains, and repairs various types and brand of all types of residential & commercial air conditioners.
• Performs regular preventive maintenance and corrective works on air conditioning system.
• Diagnoses electrical and mechanical defects and malfunctions.
• Carries out repair works such as replacement of air con compressor, fan coil motors etc.
• Perform servicing of air conditioning at customers’ residential and commercial premises that includes chemical washes, chemical overhauls, general maintenance services.

Requirements:

• Electrical & Electronics Engineering related
• Must have experience in aircon servicing

Others:

• 5.5 Days job

Description

• Manage a team of 30 specialists/workers, overseeing daily service operations and ensuring strict adherence to safety protocols and standard operating procedures
• Ensuring the team achieves set targets which includes but is not limited to SOS (State of Service), staff retention, quality checks (SQC), leads, and CVC (Customer Voice Counts)
• Ensuring prompt and timely service at customers’ premises
• Handling customer complaints and providing effective solutions to resolve the issue.
• Ensure discipline, counseling and coaching to drainage specialists
• Conduct on-the-job training for new team members
• Assisting OM /OE in ensuring service excellence and quality
• Carry out any other duties assigned by the OM

Requirements

• GCE “O” Level and above or equivalent and/ or relevant working experience
• Comfortable working in Plumbing / Sanitary related environment or job
• Possess strong leadership capabilities in managing a team of approximately 30 Drainage specialists
• Possess minimum Class 3 license or Class 4 license
• Service-oriented
• Computer literate, knowledge in usage of Microsoft Office and mobile phone applications is a must

Other Info

• Work place: Macpherson - Nearest MRT Tai Seng (Bus Number to reach : 8, 62, 90, 151)
• Mon to Fri: 7am to 4pm / Every Sat : 7am to 1pm (Sometime may start earlier like 4am)

Benefits

• Training provided
• Yearly performance review
• We provide 16 days of annual leave, AWS, medical and dental benefits, along with insurance coverage to our employees

Description

• Provide 1st and/or 2nd level support to all users.
• Assist in setup, configuration, maintenance, troubleshooting and resolving technical hardware, network and system (Include but not limited to Printers, Local Servers, Firewall Router, Computer, PDA, Smartphone & in-house operation program)
• Assist in system accounts administration, ensuring proper recording of IT hardware assets distribution and purchase.
• Assist IT Manager in system analysis, database design and process design so as to develop solutions for fulfilling business requirements.
• Ensure proper security system setup and maintenance to protect data accuracy.
• Conduct individual or group training sessions regarding in-house application and related tools for internal employees
• Additional duties as assigned

Requirements

• Diploma in Computer Science or related field with 2 years application and desktops support.
• Good communication & analytical skills; team player who is able to work independently; able to generate clear documentation.
• Committed and responsible team player with a pleasant personality.
• Product knowledge of Windows server, Google Apps, Kaspersky Antivirus, Symantec Backup, SQL database & reporting and web-based systems programming experience (Javascript, HTML, ASP.Net, XML) will be an added advantage.
• IT certifications such as CCNA, CISSP, CISA, MCSA, MCSE, MCITP SA or MCITP EA will be an added advantage

Benefits

• 5 days work week - 8.30am to 5.45pm
• Located at McPherson Area, 10 min walk from Tai Seng MRT
• Career growth and development opportunities in Environmental Services
• We offer competitive salary and benefits including 16 days Annual Leave, Annual Wage Supplement AWS, Annual Salary Increment (performance based), In/ Out Medical &, Dental benefits, Insurance coverage