Total 7 job vacancies by Pay and Shop Ltd

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow.   

About Us

Global Payments is a Fortune 500 worldwide payment technology and software company, providing the world’s leading complete commerce ecosystem to businesses of every size. Our unique, connected infrastructure serves every dimension of commerce, carrying billions of transactions every year—safely and seamlessly.

Purpose:

Support the business in the definition and delivery of the technical requirements and solutions to meet the business outcomes or strategy.

What you will be doing:

Work closely with the business to define technical requirements to support and deliver on the business objectives. You will act as a bridge between the business and technical teams to ensure that the design of solutions ultimately delivers the expected business outcome. Responsible for converting business requirements into an architecture and design that will become the blueprint for the solution being created. This role also includes the definition of standards, best practices and principles to be applied and ensuring solutions are designed in alignment with these. You will also support the business in the definition of the technical vision to meet the current and future business strategy. A strong technical background is required, together with a clear focus on business goals and product objectives.

What qualities you will bring:

Innovation & Decision Making:

• Understand how technology can be used to solve a given business problem

• Understand the problems we are helping our customers overcome

• Work with the business to define, design and estimate solutions

• Prepare guidance, requirements, and high-level design documentation and ensure that the end product is aligned to the business strategy and overall enterprise architecture standards

• Guide development teams on the decisions made and the reasons for these

• Participate in collaborative architectural discussions

• Define the overall technical vision and creation of architectural designs for a particular solution

• Work closely with both business and technology teams to ensure solutions are in line with our technology strategy

Communication Skills:

• Software engineering literacy and communication skills

• Strong customer focus and ability to think about the impact of actions on the customer

• Ability to present technical concepts and specific solutions to internal teams in a clear, concise and easily understood manner

• Excellent active listening skills that enable you to understand the goals and challenges to craft meaningful solutions

• Good interpersonal and facilitation skills: experienced in stakeholder management across different levels from working level to senior management.

Technical Expertise:

• 8+ years of experience working in technology

• Payment industry knowledge & experience

• Avid technologist, with expertise in designing software solutions

• Capable of understanding and solving complex technical concepts

• Demonstrated collaboration skills along with the ability to influence without authority

• Knowledge of key architecture principles and design patterns

• Experience evaluating existing application design and making recommendations for enhancing applications to leverage technology and services

• Working experience with modern Agile development and delivery methodologies as well as traditional Waterfall practices

Preferred Qualities

• Detail oriented 

• Cautious 

• Consistent 

• Tenacious 

• Sense of craftsmanship 

• Ability to manage a project 

• Motivated self-starter 

• Uncompromising honesty 

• Approachable and willing to offer helpful solutions 

• Ability to search relentlessly for better solutions 

• Must handle constructive feedback well

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Position Overview

The Associate Product Manager will focus on Global Payments’ Unified Payments and Developer Experience product offering. Enabling new payment and worldwide system access through a single, consistent and easy to use integration. Unified Payments offers a seamless customer experience across every channel, location and device globally through various solutions such as Shopping Carts & Plugins. Hosted Solutions, SDK & Libraries and REST API.

The Developer Experience team is focused on building and delivering high quality solutions to market ensuring the integration experience for our customers is accessible and easy to follow. To do this we focus on providing concise developer documentation and having a good understanding of how our customers integrate with our products to help alleviate any pain points.

The Associate Product Manager will work with teams across the organisation to plan, prioritise and deliver our products through our various solutions. They will work with product managers to gain a deep understanding of their products and how we will deliver those solutions to market.

The ideal candidate for this role will have a strong technical ability and enjoy taking on complexity, to help understand and communicate to development teams the products and services we want to deliver across our solutions. They will also be able to produce quality guides that our external customers can follow in order to integrate to our Unified Payments product offering.

This is an exciting role with potential for the right candidate to develop and grow a critical offering within the Global Payments Product organisation.

• Gain a deep understanding of the systems and platforms within Global Payments, both existing and new.

• Collaborate with engineering, applying agile methodology, to help determine the best technical implementation methods as well as a reasonable execution schedule.

• Communicate the value of the product offering by producing market facing documentation and supporting sales and customer success teams in evangelising its features and benefits.

• Support go to market efforts, ensuring that product features are well understood by stakeholders in product, marketing and sales.

• Own and manage a product backlog, responsible for working with development teams to prioritise, make decisions and problem solve

• Work closely with user researchers and product designers to help solve challenges and deliver a seamless inclusive developer experience.

• Represent the voice of the customer in the product development process, ensuring that engineering teams understand the business context for concepts on our roadmap.

• We work in a fast-moving, agile set-up, so expect to pitch in with other responsibilities from time to time also.

The ideal candidate will be able to demonstrate strong aptitude in the following areas:

• Problem solving and attention to detail

• Communication and presentation skills

• Analytical, interpretive and organisational abilities

• Relationship management and interpersonal skills

• Confident and decisive decision making

• Customer focussed and oriented

• Experience of working with an API product or equivalent software product

• Experience with developer focussed tools such as SDKs and Libraries, Developer Portals and GitHub is a plus.

• Experience with commerce focussed SMB software platforms such as WooCommerce, Shopify and OpenCart is a plus.

• Experience with commerce focussed Enterprise software platforms such as Adobe Commerce, Salesforce Commerce Cloud and SAP Commerce Cloud (formerly hybris) is a plus

• Degree in Computing, or related field, or equivalent industry experience

• Experience of designing processes to support and guide other teams

• Technical aptitude and exceptional ability to pay close attention to key details in order to analyse, understand, validate and develop new product features

• Self-motivated with a proven track record of delivering success while operating within a team environment

• Highly organised with proven ability to work on cross-functional teams

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

You will design performant, resilient, secure and fault tolerant cloud solutions to meet the needs of the business and guidance from Solution Architects and support development teams and other stakeholders on the implementation of these designs.

What You’ll Do

• Be an architecture and technical expert, particularly within the Cloud and software development domains

• Be a proponent for best practices and corporate standards within the company

• Aware that we work in an online real time environment where the platform must be secure, fault tolerant, highly available and automated for the processing of real time transactions

• Support and guide development teams as they work to bring your designs to production

• Share your designs for peer review and feedback

• Work closely with the business throughout the SDLC to provide technical support, obtaining their requirements and promote the IT vision for the organisation

Who You Are

• Have knowledge of modern development best practices including CI/CD, microservices, architectural patterns and REST APIs

• Excellent technical skills in Java, Cloud and related technologies

• Experienced working in an Agile environment working

• An independent worker who raises issues, takes ownership and proposes solutions

• Experienced working in an Agile environment working with a wide range of stakeholders including developers, operational engineers, product owners, project managers and senior management

Nice to Have

• Experience working in an Agile environment with multiple development teams

• Excellent analytical, problem-solving, prioritisation, decision making and relationship-building skills

• Experience with Google Cloud Platform

• Experience and knowledge of the payments / merchant-acquiring industry

Who We Are

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. 

Global Payments, is committed to Diversity, Equity, and Inclusion (DEI). As “Champions of Inclusion,” we are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is integral to our culture, and we are passionate about building and sustaining an inclusive and equitable working and learning environment.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Global Payments:

At Global Payments Dublin, we build the technology that handles billions in payments each year. This is the core of our business. We want to make it easier for our teams to build great products and get them into the hands of our customers faster.

Our vision is ‘eCommerce as a Service - Rapid Delivery of Reliable and Innovative eCom Solutions we can all be proud of’.

What you will be doing:

You will be responsible for providing technical support to the business, engaging with them to understand requirements, converting requirements into an architecture and design that will become the blueprint for the solution being created and supporting architects in their detailed designs. This role also includes technical governance, the definition of standards, best practices and principles to be applied and ensuring solutions are designed in alignment with these. You will also support the definition of the target architecture vision and drive strategic direction throughout the organisation.

We need someone with excellent technical, communication and soft skills, who can engage with all stakeholders from business to technical and work with them to implement solutions.

What will you be responsible for:

• High level design of solutions to meet to the requirements of the business keeping in mind the target plan for the overall platform

• Providing guidance on the future development of the platform to meet business requirements

• Working collaboratively with other architects and development teams to bring designs to fruition taking on board their experience and knowledge

• Liaising with the business over the life of a project

• Providing technical support to senior management and the business side of the organisation

• Providing high level instruction and overseeing its implementation

• Working with teams and people across multiple cultures and timezones

• Working on projects of varying size ranging from a month for a single team to multiple quarters for multiple teams, either initiated by the business or as technical improvements

• Acting as a proponent for best practices and company standards within the company

• Prepare guidance, standards, requirements, design documentation and ensure that the end product is aligned to the business strategy and overall enterprise architecture standards

• Participating in collaborative architectural discussions

• Defining the overall technical vision and creation of architectural designs for a particular solution

• Working closely with both Product Management and Product Engineering to ensure solutions are in line with our target architecture vision

• Promoting the IT vision within Product Management and the wider organisation

• Involving and harnessing the knowledge and abilities of the development teams in the solutions

• Working with people both internal and external to the company

• Mentor solution architects in their skill and career development

What qualities you will bring:

• Software engineering literacy including technical expertise with our tech stack - Java, Spring, databases

• Experience working in an Agile environment

• Strong customer focus and ability to think about the impact of actions on the customer

• Ability to work with a wide range of stakeholders including team leads, architects, product owners, product managers and senior management

• Ability to present technical concepts and specific solutions in a clear, concise and easily understood manner appropriate to the audience

• Excellent active listening skills that enable you to understand the goals and challenges to craft meaningful solutions

• Experience evaluating existing application design and making recommendations for enhancing applications to leverage cloud technology and services

• Critical thinking with the ability to propose solutions as well as find flaws/limitations

• Working experience with modern development and delivery methodologies such as Agile and CI/CD and ability to apply these processes as appropriate

• Ability to argue and persuade for your designs and recommendations

• Capable of understanding and solving complex technical concepts

• Demonstrated collaboration skills along with the ability to influence without authority

• Ability to mentor more junior personnel, both technical and non-technical

• Ability to work across teams and with other architects to break down silos and ensure cross team communication and collaboration

• Proactive attitude to the identification and resolution of issues

It also helps if you have:

• Knowledge of the online payment business domain

• Have experience working with non-technical stakeholders

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Position Overview

The Associate Product Manager will work with teams across the Global Payments organization in order to gain a deep understanding of the systems and platforms that power Unified Payments. They will work closely with our partners within each region in order to build a picture of their needs from both a Product and Sales perspective as well as their market demands and platform capabilities, both existing and new.

The ideal candidate for this role will have a strong technical ability and enjoy taking on complexity while at the same time having a strong strategic and commercial acumen to be able to see the “bigger picture”. Collaboration and coordination with multiple regions and business units is essential including Asia, Latin America, EMEA and North America.

This is an exciting role with potential for the right candidate to develop and grow a critical offering within the Global Payments Product organization.

Duties & Responsibilities

1. Deliver an excellent API integration and in-life processing experience to our customers across our global footprint 
2. Own and continuously seek to improve those products, standards, processes and working methods that are needed to execute API integrations and API in-life support. Seek out demand from the market and internal stakeholders, ideate solutions and prioritise change on these products and processes. 
3. Work closely with Support Engineer teams across Global Payments to govern API integrations and in-life support ensuring a high quality experience is maintained, supported by excellent product and processes. 
4. Ensure effective training and communication is in place for all teams supporting integrations and inlife support. Acquire information that affects API integration and support information and disseminate this information in a timely manner to appropriate teams. 
5. Ensure the Global Payments Developer Portal is up to date with the latest API information and features. 
6. Be a strong customer advocate, responding to and managing customer implementations and escalation. 
7. Be involved in strategic projects with a strong passion to deliver exceptional customer experience outcomes. 
8. Curious and able to think creatively, this person will analyse and deploy solutions to problems on the fly as well as implementing best practices to ensure that problems won’t recur. 
9. All other duties as assigned

Abilities & Behaviors

The ideal candidate will be able to demonstrate strong aptitude in the following areas:

• Problem solving and attention to detail

• Communication and presentation skills

• Analytical, interpretive and organizational abilities

• Relationship management and interpersonal skills

• Confident and decisive decision making

• Customer focussed and oriented

Qualifications & Experience

• A minimum of 2 years experience as an Associate Product Manager / Business Analyst or relevant experience in a digital business

• Payments industry experience is a plus

• A bachelor’s degree from college or university or comparable market experience or training

• Established technical aptitude, understanding of and working with commerce (or similar) ecosystems, platforms and tools

• Demonstrated communication skills with peers and senior stakeholders

• Self-motivated with a proven track record of delivering success while operating within a team environment

• Experience with business intelligence tools such as Tableau or Looker Studio is a plus

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

As part of the Global Product Design Organization, the Senior Service Designer (UX Researcher) plays a key role in shaping the user experience by driving research to provide user insights that will inform product design, service design, and strategy. As a service designer, you will collaborate with designers, product stakeholders, developers, Business leaders, sales, and customer support to conduct high quality research to understand service touchpoints, internal processes, and user journeys. We strive to learn and understand our users’ needs and behaviors to help create useful, usable, and engaging products, features, and services. 

You should have a deep understanding of design thinking and service design practices. You will conduct discovery methods, such as facilitating workshops and interviews, to provide research findings on service experiences and system mappings. You will also play a key role in promoting end-to-end service solutions that produce cohesive experiences. In this role, you will be instrumental in influencing business strategy by highlighting the processes and challenges within experiences that span multiple touchpoints, channels, and countries, and creating future-state solutions. 

What Part Will You Play?

• Facilitate co-creation workshops and create service blueprints

• Obtain a holistic view of an existing end-to-end process with the ability to envision and communicate its ideal future state via business strategy, analytics, and user experiences

• Develop an understanding of product ecosystems and limitations to identify focus areas for improvement

• Ability to apply logical thinking to solve complex problems on a systems level

• Promote service design methods and perspectives through various presentation styles

• Ability to communicate and collaborate across diverse geographies, functions, and lines of business

• Share research findings and recommendations to diverse audiences through written documentation and oral presentations 

• Understand and translate business requirements and constraints into research initiatives

• Create personas and user journeys to better understand our end users 

• Create user research test plans and protocols

• Collect and analyze user needs and behaviors via qualitative research (i.e. stakeholder and user interviews, surveys, field visits, usability testing, remote testing)

• Collaborate with designers and product managers to prioritize research findings in a fast-paced environment

• Keep abreast of industry and user experience trends, and best practices and promote research within the team

What Are We Looking For in This Role?

Required Qualifications

• Bachelor's degree in Anthropology, Human Computer Interaction (HCI), Sociology, Psychology,  Industrial Design, Interaction Design, or related field or practical experience

• Minimum 3 years relevant work experience within user experience, service design, product design research, experience design, or related field

• Experience with research design utilizing various methods, such as foundational research, persona creation, contextual inquiries, journey maps, surveys, usability studies, service blueprints

• Strong background and proven record in implementing design thinking methodology

• Strong ability to synthesize complex information from various sources to uncover the details in the big picture and make connections between other business initiatives

• Experience creating service blueprints and user journey maps, and other service design methods (i.e. ecosystem loops, concept walkthroughs, impact journeys)

• Experience creating and/or collaborating on user stories and information architecture

• Ability to work through ambiguity and solve complex problems

• Ability to make decisions and adapt based on understanding of business goals, needs, and challenges

• Ability to effectively communicate & collaborate with Senior Leadership

• Must be self sufficient and be able to navigate project constraints and complexity

• Must have excellent time management skills: be able to handle multiple projects at one time and prioritize needs and projects

• Must be a collaborator and team player

Preferred Qualifications

• Degree (MS/BA/BSc) in a related field

• Preference for 4 - 5+ years of experience, but open to less experienced individuals who can demonstrate strong knowledge and skill set

• Knowledge of Salesforce a plus

• Experience with sales process a plus

What Are Our Desired Capabilities?

• Strong ability to empathize with users

• Strong understanding of the strengths and shortcomings of different research and design thinking methods, including when and how to apply them during the product life cycle

• Knowledgeable and have a deep understanding of the user-centered design process

• Experience with remote research tools (i.e. UserZoom GO, UserTesting) 

• Excellent visual, written, and oral communication and presentation skills

• Self-starter who takes initiative 

• A strong eye for detail, initiative and committed to delivering high quality work independently or as part of a team

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About the job

This role will suit an enthusiastic person who wants to establish a career path in the ever evolving world of eCommerce.

We are a customer support team first and foremost so it is essential that any applicant is capable of providing a first class customer experience, but day to day we spend most of our time helping developers integrate their platform with ours, so holding your own in a technical conversation is also a must.

We hire people, not certificates and we are therefore looking for someone that fits into our team culture, is passionate about impressing customers, has a technical background and keen to build their career within Global Payments.

About Us

Global Payments is a Fortune 500 worldwide payment technology and software company, providing the world’s leading complete commerce ecosystem to businesses of every size. Our unique, connected infrastructure serves every dimension of commerce, carrying billions of transactions every year—safely and seamlessly.

In the UK & I we employ over 500 people across 5 sites and work with over 60,000 customers including blue chip companies such as The Post Office, Five Guys & Trainline.

About the Role

The Developer Support Specialist is a 2nd Line Support role responsible for helping new and existing customers integrate into an array of Ecommerce products and services. This role will focus on providing effective and efficient technical onboarding and in-life support to our customers developers and supporting our internal business units.

The successful candidate will be passionate about providing our customers with exceptional levels of customer service and have a desire to impress. Day to day you will be expected to respond to incoming support tickets in a calm and professional manner, assist new customers with their implementation efforts and handle escalations. You will need to engage with people at all technical levels but will predominantly be interacting with developers on behalf of our customers and partners, the ability to hold technical conversations about complex integrations, back-end systems, websites and mobile applications is therefore essential.

What you’ll be doing

You will be supporting our customers' in house or 3rd party developers in a 2nd line support capacity. We take pride in our approach to customer service, whether we are dealing directly with the customer or one of their subcontractors, and expect that you are able to adapt to our high standards.

You will be office based 2 days a week with the rest of our Dublin based team so your locality will be important to ensure you are able to commute to our office in Dublin.

• Supporting developers with their integration into the Global Payments platform - onboarding, in-life and escalations.
• Holding phone calls and joining online meetings with customers and their developers to discuss eCommerce related topics.
• Responding to tickets inline with our SLA’s and ensuring that our customers are well looked after, providing first class customer service. You will be the face and voice of Global Payments during your interactions.
• You’ll act as a customer champion, providing expert advice on technical payment processing and the payments industry to both new and existing customers and partners.
• We pride ourselves on how we collaborate with each other and you will be expected to work closely with our other business units to ensure a timely and accurate response to any customer queries, or to provide feedback back to other teams.
• Documenting resolutions is a vital part of what you’ll be doing and ensuring there is a full audit trail of your interactions.
• You’ll develop yourself to progress your career within Global Payments, and will be supported by your leaders to realise your goals.
• From time to time you may be required to support other regions, we are global business and when a need arises you will professionally represent the UK&I business.
• You should stay up to date with product changes, industry trends and best practices to ensure that you are on the ball at all times.
• We work in a fast paced, ever evolving environment, so expect to pitch in with other responsibilities from time to time.

About You

Our teams are the reason we succeed, if you have the skills and qualities to add to our team and help us achieve more great things then we urge you to apply and join us on our journey.

We want people who bring their best self to work day in day out, who are keen and enthusiastic with excellent communications skills and who want to progress their career with a world leader in the FinTech industry.

• A minimum of 1 years experience working in a customer or technical support role is desirable.
• Enthusiasm and desire to succeed, we encourage a winning mentality.
• Clear communicator with excellent written, verbal and listening skills.
• Ability to collaborate cross-functionally to understand customer and business requirements and translate them to effective solutions.
• Ability to manage multiple projects and customers simultaneously, set priorities and adapt to changing conditions.
• Excellent problem solving and critical thinking skills and able to break down complex problems into manageable components.
• Excellent customer service skills and the ability to maintain and build relationships both internally and externally.
• Proficient with Microsoft or Google productivity suite - Docs, Sheets, Meet specifically.
• Identifying and embracing new ideas to enhance our service, products or personnel.
• Be flexible in your approach to the needs of our customers and the business.

Qualifications

• A degree in IT, Computer Science or related discipline is desirable though not essential.
• Understanding of programming languages and real-world applications/services, in particular HTML, XML and CSS would be beneficial.
• Previous use of Kibana or Grafana would be advantageous.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.