Total 212 job vacancies by Nanyang Technological University

The Senior Executive plays a critical role in providing payroll administration support for the University. 

He/She manages the end-to-end payroll administration, ensures compliance to statutory requirements, government legislation and group policies and standards, supports adhoc projects, reporting needs and attends to queries raised.

Job Description

• Handle monthly payroll processing for both full time and part time staff, ensuring timely and accurate payments.
• Assist with all payroll-related payments, allowances, other miscellaneous payments and deductions
• Process statutory contributions and tax filing
• Respond promptly and professionally to employees inquiries on payroll matters, and attend to both internal and external audits.
• Ensure compliance to statutory requirements, government legislation and group policies and standards.
• Assist in adhoc requests for reports and data requested by stakeholders.
• Support journal reclassification.
• Support in various payroll related projects and initiatives.
• Stay up-to-date on changes in employment laws and regulations.

Requirements

• A Diploma or Degree preferably in Accountancy, Business, Human Resources or its equivalent.
• Preferably 3-4 years of working experience in handling payroll, with strong understanding of payroll (including tax) principles and practices.
• Proficient in Payroll Software and Microsoft Office applications especially Excel
• Organized and meticulous in handling numbers and data
• Excellent attention to detail and accuracy, as well as communication and interpersonal skills
• Ability to work independently and as a team player
• Positive working attitude and service-oriented mind-set.

NTI-NTU Corporate Laboratory is a collaboration between Nanofilm Technologies International Limited (“Nanofilm”, “NTI”), Nanyang Technological University (“NTU”) and supported by Singapore under RIE2025. The Laboratory’s objective is to propel Innovation and Technologies commercialisation through NTU’s innovation and NTI’s deep technology. NTI-NTU Corporate Laboratory aligns with Singapore’s RIE2025 handbook – which emphasises the nation’s commitment to research and innovation, aiming to drive economic growth and address national challenges.

The Nanyang Technological University NTI-NTU Corporate Laboratory is seeking to hire a Research Fellow.

Key Responsibilities:

• Lead the research, development, and optimization of polymer nanocomposite materials for subsequent product development

• Design and conduct experiments, analyzing data, and collaborating with cross-functional teams to advance the understanding and application of polymer nanocomposites.

• Require a strong background in polymer science, nanotechnology, and materials characterization.

Job Requirements:

• Ph.D. from a reputable university in a relevant engineering or science discipline is required.

• Strong background in polymer science, nanotechnology, and materials characterization.

• Experience in the synthesis, processing, and characterization of polymer nanocomposite materials.

• Knowledge of nanomaterials and their interactions with polymer matrices.

• Understanding of polymer processing techniques and their impact on nanocomposite properties.

We regret that only shortlisted candidates will be notified.

NTI-NTU Corporate Laboratory is a collaboration between Nanofilm Technologies International Limited (“Nanofilm”, “NTI”), Nanyang Technological University (“NTU”) and supported by Singapore under RIE2025. The Laboratory’s objective is to propel Innovation and Technologies commercialisation through NTU’s innovation and NTI’s deep technology. NTI-NTU Corporate Laboratory aligns with Singapore’s RIE2025 handbook – which emphasises the nation’s commitment to research and innovation, aiming to drive economic growth and address national challenges.

The Nanyang Technological University NTI-NTU Corporate Laboratory is seeking to hire a Research Fellow. The selected candidate will innovate hybridized composite materials and thin film coatings.

Key Responsibilities:

• Design, planning, and setting up of large-scale chemical vapor deposition (CVD) system.

• Design appropriate experiments for CVD growth of 3D boron nitride (BN) foams.

• Optimize CVD growth parameters to obtain tunable high-quality 3D BN foams.

• Perform and analyze SEM, TEM and Raman and other material characterization.

• Perform thermal characterization and real-application tests.

• Prepare monthly reports and presentations for meetings and project deliverables.

Job Requirements:

• Possess PhD degree in Electrical and Electronic Engineering, Material Science, Physics or related disciplines.

• Experience in operating CVD systems.

• Experience in nanomaterial characterization techniques.

• Good management skills.

• Good interpersonal skills.

• Excellent teamwork awareness.

• Good communication and writing in English.

• Strong responsibility for research/work.

We regret that only shortlisted candidates will be notified.

Join Our Team at the School of Biological Sciences, Nanyang Technological University, Singapore

The School of Biological Sciences (SBS), part of the College of Science, was established in 2002 with a mission to advance biological and biomedical sciences. At SBS, our research spans various areas, including infectious diseases, immunology, neurodegenerative diseases, telomere biology, and genome function. Over the years, SBS has attracted talented individuals from around the world and Singapore to join as scientific leaders and researchers.

We are currently seeking a Research Fellow specializing in structural biology at SBS. The ideal candidate should possess technical expertise and knowledge in mycobacterial protein engineering, recombinant expression, enzymology, and 3D structure determination. Additionally, the candidate will provide leadership, effective communication skills, and mentorship to students within the team.

Key Responsibilities:

• Conduct research in structural biology, with emphasis on mycobacterial protein engineering, recombinant expression, enzymology, and 3D structure determination.

• Provide leadership, communication skills, and mentorship to students working in the team.

Job Requirements:

• PhD in a relevant field.

• Extensive technical experience and knowledge in mycobacterial proteins, cultivation of mycobacteria, and structural biology.

The College of Science seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

We regret that only shortlisted candidates will be notified.

In this role, you will be a strategic HR advisor who builds strong partnerships with the senior leaders and the NTU HR community to develop and execute the People Strategies and solutions for the College/Schools. Our HR Business Partnering team is structured to offer our stakeholders close support in three clusters – namely the Colleges & Schools, Administrative and Research clusters.

You will play the role of a Cluster Lead to a team of HR Business Partners and HR Generalists and is expected to lead and coach the team in the delivery of HR services and initiatives. The role has a primary reporting line into the Office of Human Resources and matrix reporting line into one of the Colleges.

 Responsibilities:

• Engage and strengthen the capability and effectiveness of the team comprising HR Business Partners and HR Generalists.
• Build relationship as a trusted HR advisor with senior stakeholders and managers in the assigned Colleges/Schools/Centres, including display of strong professional credibility;
• Develop intimate knowledge of business needs of the assigned Colleges/Schools/Centres, translate business agenda into a HR agenda and ensure HR programmes are fit for purpose;
• Collaborate with the Dean, School Chairs, Centre Directors, HR Business Partners at College/Schools level, HR Centre of Excellence and NTU Shared Services – HR (NSS-HR) to develop and deliver HR solutions to address business needs;
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, recruitment and rewards strategies;
• Educate the People Managers and employees on policy/ system changes and implications, as well as understand and gather their feedback and inputs;
• Lead the team in the planning and implementation of HR programmes and continuous improvement projects for three job family groups – Faculty, Researchers and Administration staff of the assigned Colleges/Schools/Centres;
• Lead the launch and management of the Annual Performance Management cycle and oversee the facilitation of the University’s central performance review meetings for the Leadership Team and stakeholders of the Colleges/ Schools/ Centres;
• Provide expert advice and support employee relations matters, conflict, disciplinary matters, unsatisfactory performance; and
• Lead and manage projects and programmes assigned.

Requirements:

• At least 12 years of relevant HR experience, including at least 5 years in a supervisory/leadership position;
• Excellent communications and interpersonal skills with strong ability to engage and influence stakeholders at various levels;
• Strategic mindset and perspective, comfortable with ambiguity with the ability to diagnose current state, anticipate future needs and recommend forward approaches;
• Good understanding and practical application of local employment law and HR practices, and familiar with the emerging HR trends;
• Collaborative, agile and resourceful;
• Comfortable in operating in a matrix structure, as well as a fast-paced and constantly changing environment;
• Resourceful and possess strong initiative to drive changes; and
• Strong mindset for continuous improvement and service excellence.

NTI-NTU Corporate Laboratory is a collaboration between Nanofilm Technologies International Limited (“Nanofilm”, “NTI”), Nanyang Technological University (“NTU”) and supported by Singapore under RIE2025. The Laboratory’s objective is to propel Innovation and Technologies commercialisation through NTU’s innovation and NTI’s deep technology. NTI-NTU Corporate Laboratory aligns with Singapore’s RIE2025 handbook – which emphasises the nation’s commitment to research and innovation, aiming to drive economic growth and address national challenges.

The Nanyang Technological University NTI-NTU Corporate Laboratory is seeking to hire a Research Fellow. The selected candidate will innovate hybridized composite materials and thin film coatings.

Key Responsibilities:

• Simulate, design, fabricate and characterize plasma process equipment.

• Familiar with COMSOL software to simulate the influence of magnetic field on plasma flow.

• Conducts various design simulations to refine processes.

• Optimize vacuum coating processes, and leading R&D efforts in material science for application development.

• Drives the development and implementation of coating techniques.

• Oversee the transition from experimental designs to scalable solutions.

• Additionally, the role requires preparation and delivery of comprehensive reports to satisfy the stipulations of funding entities and corporate mandates.

Job Requirements:

• Ph.D. in a relevant engineering or science discipline is required.

• At least 5 years of combined specialized post-doctoral experience in industry or a recognized research institute.

• Expertise in plasma physics, plasma source design, plasma control system design and a strong track record of research publications and patent filings are essential.

• Applicants must demonstrate effective collaboration skills in multidisciplinary settings.

We regret that only shortlisted candidates will be notified.

The School of Physical and Mathematical Sciences (SPMS) is inviting applications for the position of Research Fellow to help in a research project.

Key Responsibilities:

• Understand the latest development of the subject and help the Principal Investigator with the required research work.

• Propose new directions and explore potential applications of the results obtained.

Job Requirements:

• A PhD in Pure Mathematics or closely related fields.

• Good writing and communication skills in English.

• Strong background in Algebra and Combinatorics is desired.

• Capable of suggesting innovative pathways and investigating potential real-world applications stemming from their research findings

• Experience in publishing research is essential.

• Able to work independently and collaboratively within a team setting.

The College of Science seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

We regret that only shortlisted candidates will be notified.

The School of Electrical and Electronic Engineering is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research. With more than 130 faculty members and an enrolment of more than 4,000, of which close to 1,000 are graduate students, it is one of the largest EEE schools in the world and ranks 4th in the field of Electrical & Electronic Engineering in the 2021 QS World University Rankings by Subjects.

EEE is inviting applications for the position of Senior Research Engineer I. The Senior Research Engineer I (USRP and Experimental Platform Development) will be mainly responsible for the programming on Labview platform to support the USRP based wireless communication systems.

Key Responsibilities:

• Responsible for USRP based wireless communication system building and corresponding platform programming.

• Have solid background on wireless communication, especially for antenna design and microwave transmission.

• Develop Labview based codes, and implement corresponding algorithms in wireless communication systems.

• Prototyping the SS-CPM/PD-NOMA and FH-SCMA/CD-NOMA algorithms into USRP-2974 with NI Labview and test its efficacy in the lab environment.

• To demonstrate the above algorithms in the laboratory with a minimum of 3 nodes, and evaluate the performance of the algorithms.

• Work with team members to ensure smooth integration of various subsystems.

• Document all processes and implementation.

• Manage tasks according to the project schedule.

• Work closely with PI, team members and collaborators to ensure timely and efficient completion of project milestones.

• Keep track of technology trends.

Job Requirements:

• Bachelor’s degree and above in Electronic Engineering or related field from a reputable university.

• Diploma with good industry experience may also be considered.

• Experience in embedded software development.

• Proficient and good skill in c programing, able to design corresponding code according to project requirement

• Candidate with knowledge of SCMA, CPM and NOMA would be preferred.

• Good understanding and ability in wireless communication systems, especially for antenna design and microwave transmission.

• Able to multi-task and work in a dynamic environment.

• Fluent verbal and written communications in English.

• Experiences in USRP development, wireless communication system building.

• Experiences in programming software (e.g., MATLAB, C, and C++).

We regret that only shortlisted candidates will be notified.

Executive, Finance Operation, NTU Shared Service – Finance

This position is responsible for providing transactional and administrative support to ensure accurate, effective and efficient operations of Non-Supplier Invoice/Payment Processing. The Executive will carry out accounting tasks that are related to the actual efficient maintenance and processing of the university’s accounts payable and reimbursement transactions. Providing all these services effectively will ensure that municipal finances are accurate and up to date and that vendors and service providers are paid within established time limits.

Service Delivery:

• Verify invoices and payment requests are duly approved and comply with NTU financial policies and procedures.

• Data entry of invoice documents into accounting system.

• Resolve invoice/payment discrepancies and non-compliance cases related to Accounts Payable processing and escalate to NSS Accounts Payable Lead, if necessary.

• Assist with month-end close processes, including accruals and reconciliations.

• Ensure compliance with local tax regulations e.g., withholding tax and accounting standards.

• Monthly WHT filing and submission to IRAS.

Operational Governance and Excellence:

• Follow up balance sheet accounts e.g., WHT Clearing, Advance Payment, AP Aging and etc to ensure aged items are cleared timely and expenditure are accounted correctly.

• Work with Schools, Department and Centre users to ensure suppliers are created with bank details are maintained for facilitating electronic payment.

• Clearing of monthly bank reconciliation on direct debit transaction to ensure all invoices/payment are accounted on timely manner.

• Assist in providing documents and attending queries raised by internal and external auditors on the grant, internal statutory accounts.

• Subject Matter Expert for matters related to Contract for Service (CFS) and Non-Residents Professional Payment.

• Assist in updating SOP documentation on periodically basis to equip new members with requisite knowledge in carrying out AP duties.

• Involve and perform UAT for payment related change request or improvements.

• Conduct regular quality checks and analytics on processed transactions to ensure accuracy and compliance with university standards.

Requirement:

• Diploma/ Degree in Accountancy or equivalent  

• With 1 – 2 years of relevant working experience

• Knowledge of SAP financial system

• Good knowledge of Microsoft office applications

This position is responsible for overseeing the system and design solutions of Ariba, along with its integration into SAP S/4 HANA. As system solution owner, the role is crucial to help the organization’s operational efficiency and effectiveness, in addition to supporting the implementation of Ariba enhancements and change requests. The role requires a strong understanding of both business process flow and in-depth technical domain knowledge. Effective communication skills are essential in managing relationship with stakeholders and vendors successfully.

Responsibilities:

• Manage and provide core system administration and technical assistance for Ariba on-demand systems including Procure-to-Pay, Source to Contract and Supplier Management, along with their integration into the SAP ERP System

• Responsible for the configuration of approval workflow, maintenance of approval rule files, mapping between Ariba objects and SAP ERP (S/4 Hana) through SAP CIG integration and logging and monitoring of any defects

• Provide support for the integration platform and API

• Facilitate testing and implementation of fixes

• Monitor and resolve technical issues related to interfaces among Ariba; OpenText OCR, CIG and SAP S/4 Hana system  

Requirements:

• Degree in Computer Science, Computer Engineering, Software Engineering or related discipline.

• At least 8 years’ experience in IT, with a minimum of 5 years’ hands-on experience in Ariba on-demand solution, Ariba network administration, configuration and Ariba cXML specification.

• Proficiency in integrating Ariba on-Demand solutions with SAP ERP using Ariba Cloud integration gateway for Procurement and Invoicing processes.

• Familiarity with SAP MM/FI modules and experience with API integration for Concur and other SAAS product will be an added advantage.

• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• A collaborative and team-oriented approach to work.

• Customer service orientation and a commitment to quality.

Responsibilities
Admissions application and selection

• Propose admissions selection criteria based on market practices, intake targets, and applicant quality.

• Manage the issuance of offers, monitor acceptances, and handle appeals to meet the objectives of the MOE and NTU Management.

• Analyze admissions statistics to identify market potential and changes in applicants' preferences.

Supervisory

• Demonstrate proficiency in administrative functions, including training new staff members.

• Lead and develop a team of at least 4 support staff.

• Engage in frequent brainstorming sessions with team members to improve work processes and leverage new marketing approaches.

Administrative

• Support the Deputy Director in reviewing and updating admissions policies and Standard Operating Procedures (SOP).

• Ensure the team adheres to policies and SOPs, particularly in handling sensitive information obtained during admissions.

• Continually impress prospective students and their parents with excellent service.

Requirements

• A degree from a recognized university.

• At least  9 to 10 years' relevant working experience in a higher educational institution or management of professional education programmes would be an advantage.

• At least 3 years’ supervisory experience and in managing a team with more than 1 direct report.  

• Prior experience in business development, partner and/or event management.   

• Proficient in MS Office applications and data analytics.

• Good communication skills with an excellent command of written and spoken English with public speaking experience.

• A strong collaborator – ability to work well in within the team and with key stakeholders.

• Possess exceptional organizational skills – the ability to multi-task and meet tight deadlines.

• Possess strong analytical, interpersonal and customer service skills.

As the Communications Manager, you will create, implement and oversea communication programmes for key initiatives in Student and Academic Services Department (SASD) and others where applicable in NTU.

Responsibilities

• Develop and implement communication plans targeted at NTU staff and students in relation to the university’s key student-related initiatives and other relevant projects like enhancement of student intranet.

• Develop content and direct creative execution to provide a consistent, targeted, and impactful message.

• Work collaboratively with the key stakeholders on change communication matters like presentations, communication materials etc.

• Build and maintain solid partnerships with internal NTU stakeholders to better develop, coordinate, direct, and facilitate strategic communications designed to meet business goals.

• Design campaigns to target specific audiences, placing an emphasis and discipline on campaign performance to help with recommendations for future programmes.

• Lead on website content for student intranet related to Student Management System (SMS) and Student and Academic Services Department (SASD) related matters including NTU Education.

• Contribute ideas for new programmes, researching and recommending innovative branding techniques.

• Research and understand key business challenges, stakeholder behaviour, target audiences, competitive activity that impacts programs within the business and assigned departments.

• Identify and present opportunities for consistency in messaging and user experience across channels including physical signage, digital platforms, and printed materials.

• Stay informed of developments in the field of marketing and communications within the industry to foster ideas and innovation.

• Design and deliver differentiated communication messages for stakeholder groups identified for Target Operating Model (for student and academic services).

Requirements

• Minimal 8 years in strategic communication, project communication or equivalent, in large organisation.

• Experience in change management with the ability to effectively communicate and facilitate organisational change initiatives.  Experience in this area will be considered a bonus.

• Strong, versatile copywriting skills to create engaging and impactful content across various channels.

• Proactive approach in resolving problems and issues as they arise.

• Critical thinking abilities coupled with excellence in crafting clear and concise messaging.

• Good organisational, planning, and coordination skills to manage multiple projects effectively.

• Ability to multi-task and re-prioritise as needed.

• Desire to take full ownership of assigned projects and can work independently.

• Ability to manage multiple projects simultaneously ensuring deadlines and objectives are met.

• Possesses a sense of urgency; is self-motivated and meticulous attention to detail.

• Strong interpersonal skills and ability to build collaborative relationships,

• Good verbal presentation and written skills, group dynamic, and facilitation skills for engaging communication.

• Working knowledge of Microsoft Office and web content management systems experience.

• Driven to achieve goals and deliver high-quality outcomes with a focus on measurable results.

• Eagerness to seek out new knowledge, skills, and experiences to enhance professional growth and development.

• Demonstrated ability to collaborate effectively with colleagues and contribute to a positive team dynamic.

• Willingness to embrace change and adjust to evolving priorities or circumstances.

The School of Civil and Environmental Engineering (CEE) is a leading school for Sustainable Built Environment. The School plays an integral role in spearheading tertiary education, advancing research innovations and providing professional services in a number of key disciplines in Civil and Environmental Engineering and Maritime Studies fields, with the objective of contributing to the technological and economic advancement of Singapore and beyond. The School’s mission in research is to achieve excellence by providing a conducive and intellectually stimulating environment to enable high quality work in strategic directions that are of significant impact to industry, science and technology.

The School of Civil and Environmental Engineering (CEE) is inviting applications for the position of Research Fellow.

Key Responsibilities:

• Conduct research on the production of self-healing cement additive and its applications.

Job Requirements:

• PhD in Engineering, Material Science or Chemistry.

• Strong academic standing with several publications in reputable journals.

• Good English speaking and writing skills.

• Strong references from previous supervisors.

• Previous experience in chemical synthesis and analysis, concrete sample preparation, mechanical testing and microstructural characterization (XRD, TGA, FTIR and SEM-EDX).

• Additional experience in UHPC and carbon-based material in concrete would be preferable, but not required.

We regret that only shortlisted candidates will be notified.

Lead, direct and manage the Building Maintenance Division of the Office of Development & Facilities Management (ODFM) in its responsibilities for the maintenance, upkeep and cleaning of structures, ensuring technical and contractual compliance. This includes overseeing the condition and functionality of all buildings, infrastructure, roads, drainage systems and landscaping to ensure they are in proper order, safe, environmentally sustainable and efficient in operation to meet the University’s objectives, adhering to budget constraints and established standards, while working in close collaborations with other key divisions.

Responsibilities

Building Management

• Leads a team of technical professionals to oversee the maintenance and upkeep of all buildings and infrastructure across the NTU Campus and other locations in Singapore. This includes the planning for upgrades and improvement works to ensure all facilities remain in excellent condition, fostering an environment conducive and safe to teaching and research activities.

Operational Management

Direct the daily operations of the Division on:  

• Preventive and cyclical maintenance alongside cleaning services for buildings and infrastructure

• Strategic planning for upgrade and enhancement of existing facilities, incorporating both short-term and long-term timelines, improving coordination of these efforts with other divisions within ODFM and other departments

• Assessment and approval of work requests to ensure compliance with established standards and procedures           

• Continuous assessment to improve the safety provisions in communal spaces areas

• Engage in environmental sustainability initiatives
   

Contract Management                                                                                            

• Oversee the development of term contracts for essential services including building services maintenance, cleaning services, waste disposal, landscaping, pest control, painting and other projects

• Organise regular building and façade inspections

• Manage the tender process for term and adhoc projects        

• Evaluate tender reports and make recommendations for executive approval

Financial Stewardship                                                                                                                       

• Lead the preparation and submission of annual budget proposals, ensuring alignment with financial guidelines and objectives.

• Monitor and control the budget throughout the financial year to ensure that department operations stay within allocated budget.

General Administration                                                                                                             

• Continually review and innovate work processes, implementing new strategies where beneficial

• Participate as a key member of steering and working committees for major university-wide projects or initiatives.

• Review and assessment of Lease Agreements for leases of spaces within and outside of NTU, in coordination with other relevant departments

Requirements

• Degree in Civil Engineering, Building/Estate/Facilities Management or related fields

• Registered professional in relevant field would be an advantage

• At least 20 years’ experience in estate and facility management, consultancy, project management or related filed within the estate, building or construction industry, managing properties of at least 0.5 million square meters GFA and overseeing an annual maintenance budget of $5 million

• Strong in technical knowledge, facilities management, contract negotiation and management, and financial and budgeting skills

• Well-rounded understanding and appreciation of various related disciplines within the industry

• Experience in environmental sustainability is preferred

• Adept in IT applications.

• Demonstrated strength in managing teams, delivering impactful presentations, and excelling in communication

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The Assistant Manager, Finance is responsible for :

Operational & Service Delivery

• Manage and oversee the day-to-day operations of the University's Shared Services Finance-Fixed Assets team, ensuring adherence to the University's accounting policies and internal controls.
• Ensure the accuracy and timeliness of all asset activities, including capitalization of assets under construction (work-in-progress), asset acquisition, disposals, transfers, and depreciation postings.
• Review asset-related journal postings, Asset Under Construction costing for settlement to final assets, schedules, reconciliations and reports prepared by the team.
• Review and approve asset disposals via the Asset Management System (AMS).
• Review Monthly/Quarterly/Year-end Financial closing reports, ensuring all reporting/schedules and adjustment entries are accurately and promptly prepared/posted.
• Liaise with Internal/external Auditors regarding audit queries.
• Supervise and coach team members, to ensure all deliverables of the team are completed accurately and on time.
• Develop team members to groom them for more complex/senior roles in the team.
• Ensure Standard Operating Procedures and Knowledge Articles are up-to-date and properly documented.
• Monitor and manage KPIs and SLAs to ensure they are achieved with the highest level of customer service.
• Identify automation and process streamlining opportunities and collaborate with relevant teams on system implementation, enhancement, and user acceptance testing.
• Participate in ad hoc projects based on business requirements.

Relationship Management/Customer Relations

• Cooperate and build positive relationships with peers and supervisors to ensure process efficiency and consistency.
• Communicates with customers and other employees to resolve queries/address requests and concerns.

Requirements

• Degree with at least 6-8 years of related working experience, preferably in an educational institute.
• Experience in ERP financial system (e.g., SAP Hana is preferred).
• Good knowledge of Microsoft Office applications (e.g., MS Excel, Word, PowerPoint).
• Good communication skills, both written and oral.  
• Detailed oriented, meticulous with positive attitude.
• Resourceful, self-driven, proactive, problem solver, ability to work independently.
• Good organisational and planning skills.
• A team player who works well with various stakeholders.
• Ability to work well under pressure.