Total 79 job vacancies by Montu

Are you ready to drive process optimization, manage impactful projects, and support a dynamic team in a fast-paced environment? Join Montu as a Category Operations Specialist and play a critical role in the success of our newly formed Category Management team. Reporting to the Head of Category Management, you’ll ensure the smooth operation of a function pivotal to Montu’s growth and profitability.
Key Responsibilities

• Identify, develop, and implement opportunities for improving category management processes to enhance efficiency and effectiveness.
• Select, implement, and maintain systems and tools to support category management activities while ensuring data integrity and accuracy.
• Lead and manage category-related projects, ensuring timely delivery, adherence to budget, and high-quality outcomes.
• Collaborate with cross-functional teams to ensure alignment on category management strategies and successful project execution.
• Develop and maintain clear, comprehensive documentation for processes, procedures, and best practices, creating a centralized knowledge base.
• Provide technical support and training to team members, enabling effective utilization of tools and systems.
• Assist the Head of Category and team members with various tasks, fostering a collaborative and supportive team environment.
• Track project progress, identify risks or issues, and implement solutions to mitigate them effectively.
   

• Provide comprehensive support for category management activities, including project tracking, task coordination, and meeting deadlines.
• Assist in planning and executing product launches, ensuring timely and successful implementation.
• Conduct market research to gather relevant insights and support category analysis efforts.
• Analyze pricing data and collaborate on the development of effective pricing strategies.
• Build and maintain relationships with internal stakeholders and suppliers to enhance category performance.
• Manage data entry and document records while ensuring accuracy and data integrity.
• Assist in preparing reports, presentations, and materials for internal and external stakeholders.
• Coordinate and schedule meetings or workshops to support the Category Management team

The Fulfilment Administrator is accountable for ensuring efficient order allocation to pharmacy partners, maintaining safety stock levels, resolving order related issues, providing project support, and assisting with fulfilment-related tasks as needed. Collaborating across departments, identify improvement opportunities and propose effective solutions.

• Ensure timely allocation and accurate processing of patient orders, resolving issues that prevent dispensing and dispatch.
• Respond promptly to pharmacy inquiries and collaborate with cross-functional teams to resolve order-related issues.
• Monitor inventory levels, coordinate stock reconciliations, and manage the end-to-end consumables ordering process.
• Support continuous improvement projects, assist with onboarding new pharmacies, and identify process enhancements.
• Generate KPI reports, conduct inventory audits, and maintain accurate documentation through SOPs and Guru cards.
• Address operational discrepancies, analyze root causes, and implement corrective actions to prevent recurring issues.

The Senior Brand Manager will utilise their strategic mindset and a strong background in product marketing to create and implement marketing strategies to promote Montu’s brands and products. They will lead the brand marketing efforts and work closely with cross-functional teams to drive growth of our brand portfolio, ensure brand consistency and successfully manage campaigns. 

Strategic Planning:

• Leading the development, implementation and execution of commercial and product marketing strategies and plans to achieve brand growth objectives e.g. market analysis, positioning, segmentation, forecasting, product launches, pricing strategies, development of demand generation campaigns and marketing materials.
• Identify growth opportunities for Montu’s product portfolio.
• Identify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimise accordingly
• Develop and implement product launch strategies

Brand Identity Development:

• Work with cross functionally to develop new brands including visual identity, brand messaging, style guides, and packaging
• Define and communicate our brand's unique value proposition.
• Develop and implement strategies to ensure effective product positioning of existing and new products
• Crafting clear and compelling brand messaging and unique value proposition to ensure competitiveness in market 
• Lead the development of visual narratives that tell the brand's story and engage audiences across different touchpoints.

Campaign Management:

• Develop and end-to-end execution of integrated marketing campaigns across digital, social media, print, and events, targeting a clinical audience.  
• Monitor sales results and modify product focus/promotional plans accordingly.
• Create and be accountable for a campaign calendar, ensuring timely and successful execution. 
• Stay abreast of industry trends to identify new opportunities.

Marketing Collateral Creation:

• Develop marketing collateral briefs for the creative and content teams such as eDMs, brochures, flyers, banners, presentations, and digital assets.
• Oversee content creation and distribution, ensuring alignment with brand messaging and target audience.
• Ensure brand consistency is maintained across all communications and collateral.
• Oversee our product information on websites (internal and external).

Project Management:

• Coordinate and collaborate with internal teams to ensure seamless project execution.
• Monitor project timelines, resources, and budgets to ensure on-time and on-budget delivery.
• Identify and address any potential roadblocks or challenges throughout the project lifecycle.
• Manage project stakeholders, ensuring they are well informed of project status and updates. 

Data-Driven Decision Making and Reporting:

• Analyse market data, consumer insights, and competitive intelligence to make data-driven decisions.
• Adjust brand strategies based on performance metrics and market dynamics.
• Leverage data analytics to understand the drivers of success and areas for improvement.
• Utilise key performance indicators (KPIs) to measure and report on the effectiveness of marketing initiatives.
• Gather feedback from customers/sales teams to inform marketing strategies.

The Chief Executive Officer (CEO) will lead the strategic direction and operations of Cannabis Council Australia, with a focus on building advocacy, driving member engagement, and positioning the association as a leading authority in the industry. The CEO will work closely with internal and external stakeholders to shape and execute initiatives that elevate the association’s profile, strengthen member value, and foster partnerships with key government, industry, and community leaders.

Key Responsibilities

Strategic Leadership:

• Develop and execute the association’s long-term strategic plan, ensuring alignment with industry needs and trends.

• Drive initiatives that enhance the association’s visibility and influence within the industry, government, and broader public.

• Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.

• Set clear and ambitious team OKRs and KPIs in relation to key success drivers, and take swift and decisive action in case of underperformance.

Public Affairs and Advocacy:

• Lead the association’s advocacy efforts, representing the interests of members to government bodies, regulators, and other key stakeholders.

• Build and maintain strong relationships with policymakers, regulators, and influencers to shape policies and legislation that benefit the industry.

• Collaborate with the Board and relevant committees to develop and promote policy positions, white papers, and thought leadership initiatives.

• Monitor industry trends, challenges, and opportunities, ensuring the association is proactive in addressing issues that impact the industry and members.

• Oversee the organisation of events, workshops, and conferences that address industry needs and enhance the association’s reputation and reach.

Stakeholder Engagement and Collaboration:

• Foster partnerships and collaborations with other industry bodies, research institutions, and international organisations to promote knowledge sharing and best practices.

• Serve as the primary spokesperson for the association, representing the organisation at public forums, media engagements, industry conferences, and networking events.

• Develop strong relationships with industry leaders, CEOs, and other key stakeholders to build a robust network of supporters.

Membership Engagement and Growth:

• Increase member engagement by delivering value-driven programs, services, and opportunities for networking, education, and business growth.

• Drive membership growth by identifying and engaging prospective members, including new businesses, startups, and key industry players.

Operational Excellence:

• Oversee the day-to-day operations of the association, ensuring effective management of financial resources, personnel, and member services.

• Collaborate with the Board of Directors to ensure strong governance and transparency in decision-making and operations.

• Drive the development and implementation of processes that optimise the efficiency and effectiveness of the association’s operations.

The Real World Evidence (RWE) Specialist is a pivotal role within Montu’s new medical affairs department, responsible for advancing clinical evidence and insights to enhance the experience of patients and healthcare providers. This role will drive Montu's evidence-based approach by leveraging our extensive internal data, supporting data generation strategies through project design, analysis, and publication of real-world evidence (RWE) studies. Working closely with the Data and Analytics team and cross-functional partners, the RWE Specialist will uncover valuable clinical insights regarding treatment efficacy, patient outcomes, and product-specific attributes to inform both internal and external stakeholders.

Key responsibilities: 

• Provide strategic insights to optimize medication use and applicable healthcare technologies.
• Establish Montu as a leader in real-world evidence and analytics within the medicinal cannabis industry.
• Proven ability to collaborate effectively in cross-functional teams and the ability to develop and support relationships internally as well as with key external stakeholders 
• Contribute to the epidemiological and clinical knowledge base for medicinal cannabis treatment in Australia.
• Develop and guide the RWE strategy and tactical plans for targeted patient groups.
• Design and execute RWE studies, including protocol development and rigorous analytical planning.
• Analyse clinical data to support market access, health economics, and RWE objectives.
• Ensure high standards in data validation and testing to prevent misinterpretation of findings.
• Coordinate with external vendors, providing protocol guidance and analysis clarification as needed.
• Prepare and present reports on findings and project updates.
• Ensure accuracy and reproducibility of deliverables through robust documentation and quality controls.
• Collaborate with internal stakeholders to interpret and communicate RWE findings effectively.
• Drive innovation in study design by exploring new data sources and advanced analytical methods.
• Balance multiple RWE projects in collaboration with cross-functional teams.
• Willingness to travel as required for conferences and meetings.

We are seeking a detail-oriented and analytical Medical Associate to join our newly established Medical Affairs team. Due to this position's remote nature, the successful applicant can be located in any Australian state or territory.  You will support various medical affairs initiatives, contribute to scientific communications, and collaborate with cross-functional teams to advance our organisation's medical strategy. 

This role is responsible for assessing, understanding and managing the utilisation of medical and scientific information in the Medicinal Cannabis Industry focusing on Chronic Pain, Insomnia/Anxiety/Depression and PTSD/Aged care.

• Support the medical affairs team in planning and executing various projects and initiatives
• Conduct comprehensive literature reviews and analyse scientific data to inform medical strategies
• Assist in developing accurate and compelling medical communications and educational materials for healthcare professionals
• Collaborate with cross-functional teams, including clinical development, regulatory affairs, and marketing
• Participate in medical conferences and events, representing the company and gathering insights
• Support ongoing clinical trials and research initiatives by providing medical expertise
• Contribute to the development and implementation of medical strategies aligned with organisational goals
• Stay updated on the latest medical advancements and regulatory requirements in the pharmaceutical industry

The Payroll Specialist is responsible for ensuring the timely and accurate processing of the Weekly, Fortnightly and Monthly pay runs. You will also responsible for ensuring the accuracy and integrity of the payroll system data in accordance with applicable Federal and State legislation as well as Montu Internal Controls.

Key Responsibilities

• Payroll Processing:
  • Accurately process and reconcile employee timesheets and salaries in line with Montu’s contractual obligations and employment legislation.
  • Calculate and process adjustments, including salary increases, bonuses and other compensation components in line with Montu contractual obligations.
  • Calculate and process termination payments within legislative deadlines.
  • Calculate and process expense reimbursements approved through expense system in line with Montu policies.
  • Accurately process third party and legislative deductions and payments in line with Montu legislative obligations.
  • Ensure accurate accruals of leave entitlements, superannuation and other employee benefits in the payroll system.
• Payroll Queries:
  • Address all general payroll queries from employees, providing general guidance on pay interpretation and Montu policy.
  • Resolve payroll-related issues promptly and efficiently or escalate to management where appropriate.
• Records and Systems Maintenance:
  • Maintain accurate employee data within the payroll system assuring alignment with the HRIS system by regularly auditing the interface and fixing errors.
  • Maintain accurate record keeping of all payroll related correspondence and supporting documentation in line with Montu internal controls.
  • Assist in any system maintenance upgrades, testing or implementations.

The Escalation Operations Manager ensures that patient concerns are handled efficiently and effectively  by leading three key functions of the department: the back-of-house operations, subject matter experts and complaints case management specialists. The role is critical in enhancing our operational workflows, improving patient satisfaction, and driving continuous improvement initiatives.

Key Responsibilities

Escalation Management

• Oversee the roll out and operations of the escalation process framework.
• Identify trends and work on root cause analysis of issues, advocating for solutions.
• Partner with leaders on ensuring coaching and development plans in place on identified trends.

Process design

• Identify quick wins in the processes the team are managing.
• Oversee a repository of documentation related to all processes across Patient Experience.
• Collaborate with teams to significantly improve the processes and turn around times.
• Put in place standard operating procedures.

Reporting and insights

• Analyse feedback and trends to identify areas for improvement and to share with relevant stakeholders.
• Create and distribute daily and weekly reports relating to areas of operation.
• Develop systems and frameworks for monitoring, tracking and reporting team performance, including tracking of KPIs.

People Leadership

• Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
• Promote the empowerment and growth of staff by providing mentorship, coaching, and professional development opportunities to team members.
• Delegate responsibilities effectively and manage team performance to achieve individual and departmental goals.
• Ensure compliance with company policies and processes, taking timely and fair action in instances of unsatisfactory performance or conduct.
• Support and promote a working environment and services that are inclusive, accessible and celebrate diversity. 
• Set team OKRs and KPIs in relation to patient/customer satisfaction, NPS, and monitor metrics to identify areas for improvement and optimisation.

Continuous Improvement, Safety and Compliance

• Continuously learn from successes and failures to refine and enhance improvement strategies.
• Actively participate in training (including mandatory training) and professional development sessions to enhance skill set.
• Observe, understand and comply with all Occupational Health and Safety Legislation, Regulations, Codes of Practice, Policies, Procedures and directives.
• Be proactive and responsible for own actions, and adhere to compliance requirements relevant to your position (eg. legislation, policy and guidelines).
• Participate in the planning, development and maintenance of organisational systems, governance structures and quality and safety improvement activities. 
• Enforce safety protocols, procedures, and guidelines to create a secure working environment for all employees. 
• Promote a positive safety culture by contributing to health and safety consultation and communication.
• Stay up-to-date with requirements and industry best practices to ensure compliance with relevant regulations impacting your department/team.
• Additional duties as required

Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)

• Increase the speed to resolution and turn around times of escalations
• Monitor individual performance and output
• Deliver on individual and set departmental OKR and KPI’s as determined from time to time.

This role leads a dedicated team of escalation/complaint case specialists, accountable for delivering a high-performance, patient-centred complaints resolution. It works closely with cross-functional teams to manage and resolve cases, ensuring compliance with regulatory standards and policies. Key responsibilities include analysing complaint trends to identify systemic improvements, coaching team members to meet and exceed performance metrics, and implementing best practices that enhance the overall patient experience.

Key Responsibilities

People Leadership

• Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
• Ensure compliance with company policies and processes, taking timely and fair action in instances of unsatisfactory performance or conduct.
• Support and promote a working environment and services that are inclusive, accessible and celebrate diversity. 
• Set team OKRs and KPIs in relation to patient/customer satisfaction, NPS, and monitor metrics to identify areas for improvement and optimisation.

Complaint Case Management & Reporting

• Act as a hands-on leader in the complaint resolution process, working closely with the team to ensure patient concerns are managed in an efficient, effective, and empathetic manner.
• Develop and oversee a robust system for tracking and reporting complaint trends and root cause analysis to drive continuous improvement.
• Create and deliver regular operational reports on case management metrics, team performance, and emerging complaint trends, using data to inform decision-making and optimise team and service performance.

Community Guidelines Investigation

• Oversee and support the investigation of breaches of community guidelines, determining when patient behaviour warrants potential service denial, and ensuring actions are documented and compliant with internal policies and external regulations.
• Ensure that all guideline breaches are handled consistently, fairly, and in alignment with organisational standards.

Collaboration & Resolution Framework

• Establish routines with cross-functional teams to support proactive problem-solving, innovative solutions, and efficient resolution of patient concerns.
• Build and continuously refine frameworks for handling patient complaints, ensuring these frameworks are responsive to emerging trends, patient feedback, and regulatory requirements.
• Act as the escalation point for extreme or complex calls, providing hands-on support and leadership to the team to resolve challenging situations.

The Health and Safety Consultant will develop and implement Montu's health and safety strategy, focusing on psycho-social risk mitigation, regulatory compliance, and initiatives supporting mental well-being in a fast-paced health tech environment. This is a fully remote role with occasional travel.

Key Responsibilities

• Advise on health and safety matters, with a focus on managing both physical and psycho-social risks.
• Ensure health and safety compliance, particularly in psycho-social risk management.
• Identify and mitigate psycho-social risks (e.g., stress, burnout, mental health) across all levels of the organization.
• Develop and deliver training programs on health and safety, mental health awareness, and stress management.
• Conduct regular risk assessments to proactively address physical and psycho-social hazards.
• Review and manage incident reports, implementing and tracking corrective actions.
• Lead investigations into health and safety incidents, ensuring accurate records and compliant processes.
• Manage emergency response protocols and coordinate injury management for efficient return-to-work processes.
• Oversee Work Cover by reporting injuries promptly, supporting employee recovery, and ensuring compliance with all safety and documentation requirements.

As a Patient Experience Specialist, you will be the frontline of support for our patients, ensuring that every interaction results in an excellent experience for both our current and potential patients. Whilst leading with empathy, you will focus on call efficiency to maximise the number of patients you can assist during your shift.

This is a fast paced, phone based role, suited to someone who is dedicated and enthusiastic in handling both inbound and outbound communications via phone and ticketing system, live chat, and email, and provides daily team support to ensure a smooth flow of inquiries and complaints within the clinical and operational teams.

Responsibilities include: 

• Customer Interaction - Via phone, live chat and email 
• Issue Resolution - Taking ownership of patients' problems, investigating, troubleshooting to resolve issues efficiently
• Product knowledge - Maintaining a comprehensive understanding of our products and services to ensure patients are provided with relevant and up to date information
• Problem Solving - Utilising critical thinking to handle complex patient issues to find the root cause and implement strategies to prevent similar problems in the future.  
• Technical Skills - use multiple technical systems effectively 
• Documentation - Taking accurate, concise notes from patient interactions 
• Communication - Ensure clear and professional verbal and written communication which patients can easily understand
• Conflict Resolution - Handle patient escalations to work towards a solution
• Continuous Improvement - Actively participate in training and workshops, providing feedback to the team and suggesting improvements for the patient experience
• Privacy and Data Compliance - Ensuring all privacy policies are adhered to
• Ensuring you are meeting daily KPIs and activity targets 
   

ROSTER & CONDITIONS:

Role Commencing: 13 January 2025
Hours: Availability between 10am - 6pm WA time (during AEDT, daylight savings) and 11am - 7pm WA time (during AEST, non-daylight savings) + one weekend shift per month, Saturday and Sunday
Training: Must be available for initial 5-6 weeks (from 13 January 2025, 10am - 6pm WA time
Location: Western Australia
Pay cycle: Fortnightly 
Salary: $63,700 per year + superannuation 

Montu is seeking a dynamic and results-driven Business Development Manager to join our team. In this hybrid role, you will drive growth by acquiring new business while nurturing existing pharmacy partnerships. Your primary focus will be to increase order volume in your territory and ensure exceptional service. (Please note - You will be required to travel 3-4 days on the road for face-to-face appointments).

Primary responsibilities include:

Driving Order Volume Growth: 

• Increase order volume within the designated territory by establishing strong relationships with existing pharmacy partners and achieving monthly targets. 
• Acquire new pharmacy partners to the Leafio platform, converting leads into valuable partnerships. 

Relationship Building:   

• Cultivate and maintain trusting relationships between Montu and pharmacy partners, acting as their dedicated point of contact. 
• Address partner issues promptly to maintain positive relationships and ensure resolutions are achieved.                                                                       

Strategic Initiatives: 

• Collaborate with the marketing team to identify and develop new value-added initiatives that enhance the partnership experience. 
• Engage in strategic planning to improve pharmacy results and drive mutual success. Prepare and deliver regular reports on account progress, goals, and initiatives for internal teams, stakeholders, and potential use in case studies or training sessions. 

Partnership Expansion: 

• Proactively expand existing partner relationships through upselling and cross-selling opportunities. 
• Identify, nurture, and convert new pharmacy partners, leveraging industry knowledge and networks to expand Montu's presence. 

Are you passionate about data and looking to make a real impact on patient outcomes? We’re searching for an Engineering Manager: Data Products & Business Intelligence to lead our talented team of Analytics Engineers and BI Developers, driving data innovation and enhancing patient care in Australia and the UK.

About the Role:

As the Engineering Manager for Data Products & Business Intelligence, you’ll play a key role in shaping the future of healthcare by leveraging data to improve patient outcomes. You'll be responsible for leading the development of cutting-edge data products, scaling efficient architectures, and ensuring seamless enterprise reporting. You’ll oversee sprints, manage cross-functional integration, and build a high-performing team that is passionate about making a difference. 

What You’ll Do:

• Drive Data Product Strategy: Work closely with product managers and business stakeholders to align data products with business goals and patient needs.
• Architect Scalable Solutions: Lead the design of robust, fault-tolerant architectures that can handle large datasets while meeting performance targets.
• Build & Lead a World-Class Team: Manage and mentor a team of analytics engineers and BI developers, fostering a culture of collaboration, innovation, and success.
• Sprint Management: Ensure timely project delivery through effective sprint planning, task allocation, and tracking. Remove blockers to keep your team on track.
• Cross-Functional Integration: Collaborate with engineering, operations, and business teams to ensure seamless integration of data products across platforms.
• Optimize Data Pipelines: Continuously monitor and improve data pipelines for efficiency, performance, and cost-effectiveness.
• Stay Ahead of Trends: Drive innovation by staying on top of trends in analytics, machine learning, and emerging technologies.
• Ensure Data Governance: Implement best practices in data governance to maintain data quality and integrity.

The Head of Tax will deliver tax compliance and advisory services across the Montu business on a range of tax related matters to ensure compliance with tax laws. Maintaining effective internal controls, the role will collaborate with cross-functional teams including finance, legal and operations to support Montu’s overall tax strategy.

Key Responsibilities

• Tax Governance
  • Ensure that tax related matters are dealt with in a manner consistent with Montu’s tax risk appetite
  • Maintain oversight of tax control documentation and independent testing
  • Monitor and analyse proposed and newly enacted tax legislation, regulations and judicial decisions
  • Develop and regularly review Montu tax policies 
• Compliance
  • Oversee the preparation and review of Australian domestic tax compliance, including:
    • Assist with preparation and review of Montu's Australian income tax returns, and accompanying schedules
    • Preparation of BAS/GST returns
    • Development and ongoing monitoring of the Company’s transfer pricing policies
  • Review of other tax compliance items including, but not limited to R & D claims, FBT returns, Payroll tax, withholding tax obligations, tax instalment obligations, and ATO notifications
• Statutory Reporting
  • Oversee the preparation and review of periodic tax statutory reporting including:
    • Preparation and review of tax statutory reporting workings for Montu
    • Preparation and review of tax disclosures in all statutory reports
• Relationship Management
  • Responsible for various tax-related relationships including:
    • Management of external tax advisors and management of the associated budget (in conjunction with the broader finance team)
    • Management of the relationship and queries from the Australian Tax Office and other domestic/foreign authorities, as appropriate
• Advisory
  • Provide tax advice to the Company on business transactions such as international related party dealings and M&A activity including:
    • Working with external tax, legal and other advisors to identify tax issues in relation to new transactions and acquisitions
    • Establishing and executing tax step plans for new transactions and projects to ensure correct and effective implementation of tax advice