Control Room OperatorLocation - BasingstokeShift Pattern - Evenings and weekends 16:00 - 01:00hrs Pay Rate - £13.50Job Overview-T.....
Control Room OperatorLocation - Basingstoke
Shift Pattern - Evenings and weekends 16:00 - 01:00hrs
Pay Rate - £13.50
Job Overview
-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
-To undertake additional training to ensure continuous self-development.
Main Duties
Operations
-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
-Comply with legal obligations and safety requirements of the role.
-Follow instructions and procedures appropriately without unnecessarily challenging authority.
-Work in a systematic, methodology and orderly way.
Security and Health & Safety
-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
-Use common sense and initiative by immediately involving others if a situation appears to become threatening.
-To maintain professional conduct in the face of difficult situations and challenging customers.
-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
-Keep to schedules and demonstrate commitment to Mitie and the Client.
-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
-To call emergency services and Communication Centre to report all incidents.
What we are looking for
-Previous Security Experience
-SIA License
-SC Clearance or ability to achieve SC clearance (Must live in the UK for a minimum of 3yrs & provide full 5yrs work checkable history prior to application)
-Must be proficient in Microsoft applications
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Must be proficient in use of Radios and CCTV
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CCTV Licence preferred.
Mitie is a great place to work, so here's what you can expect to receive from us.
-Personal development opportunities - includes apprenticeships
-Cycle to work - various windows throughout the year
-Life Assurance
-Pension
-Salary Finance - includes advice, loans, consolidation of loans and advance
-Share schemes - including Free Shares and SAYE
-Free Virtual GP
-Free flu vaccinations
-Employee Assistance Programme (EAP)
-Discounted Gym membership
-Employee & Partner discounts within High Street Retailers and Supermarkets
-Wellness programmes
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
