Total 34 job vacancies by Merrill Lynch Global Services Pte. Ltd.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Your background

• Influence
• Stakeholder Management
• Result Orientation
• Technical Strategy Development
• Automation
• Application Development
• Solution Design
• Business Acumen
• Architecture
• Risk Management
• Solution Delivery Process
• Analytical Thinking
• Collaboration
• Agile Practices
• Data Management

What you can expect

This job is responsible for defining and leading the engineering approach for complex features to deliver significant business outcomes. Key responsibilities of the job include delivering complex features and technology, enabling development efficiencies, providing technical thought leadership based on conducting multiple software implementations, and applying both depth and breadth in a number of technical competencies. Additionally, this job is accountable for end-to-end solution design and delivery.

What you will do

• Ensures that the design and engineering approach for complex features are consistent with the larger portfolio solution
• Define the technology tool stack for the solution and evaluate and adapt new testing tool/framework/practices for team(s)
• Enables team(s)/applications with Continuous Integration/Continuous Development (CI/CD) capabilities and engages with other technical stakeholders pertaining to efficient functioning of CI-CD pipeline
• Guides and influences team(s) on design and best practices for high code performance –e.g. pairing, code reviews
• Provides end-to-end delivery of complex features, including automation, for either a single team or multiple teams, at the program level
• Conducts research, design prototyping and other exploration activities such as evaluating new toolsets and components for release management, CI/CD, and features
• Works with stakeholders to establish high-level solution needs and with architects for technical requirements

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Your background

Bank of America is seeking to expand and diversify their Digital Forensics and Incident Response (DFIR) capability with motivated and adaptable individuals from a range of different backgrounds and experience. This role is open to individuals with at least 3 years of Digital Forensics experience.

Required Background and Experience

• Identify, analyze, and present evidential data from workstation orientated systems, including but not limited to systems installed with Microsoft Windows; and
• Such candidates will have experience in investigating specific facets or workstreams of various incident scenarios/investigations as part of a broader DFIR/investigative team; and
• This particular type of candidate will have accumulated some form of generalist or broad knowledge in computing and networking, together with at least a generalist understanding of information security technologies, techniques, and processes.
• This candidate may also have led or started to lead a limited amount of incident scenarios/investigations from commencement to cessation, though not a requirement.

Desired Background and Experience

• Identify, analyze, and present evidential data from a wide range of enterprise systems for a wide range of incident or investigative scenarios. Scenarios involving cloud technology, such as Azure or AWS, would be especially advantageous; and
• Such candidates will have experience in investigating and leading various incident scenarios/investigations as part of a broader DFIR/investigative team from commencement to cessation; and
• This particular type of candidate will be able to draw upon their well-versed knowledge in computing and networking, together with information security technologies, techniques and processes.
• This candidate may also have initiated or driven initiatives to transform, evolve or upgrade incident scenarios/investigative processes and/or technologies.

For all candidates, please refer to the following in terms of skills and qualifications:

• One of the below qualifications or certifications are a requirement:
• Bachelor’s, Masters or Doctorate Degree in a Computer Science, Computer Engineering, Information Security or Cyber/Digital Forensics related discipline; or
• Digital Forensics and Incident Response Certification (i.e., EnCE or related SANS certification, such as GCFA).

One or more of the following qualifications or certifications are highly advantageous, though not essential:

• A Cloud related qualification or certification, such as Certified Cloud Security Professional (CCSP), or related to Microsoft Azure and Amazon Web Services (AWS); or
• Linux Qualification or Certification, e.g Red Hat Certified System Administrator

One or more of the following skills or experience are also highly advantageous and would be particularly exciting, though not essential:

• Programming and scripting skills or experience, such as:
• Programming skills and experience, such as Java, C++, Python; or
• Batch or shell scripting experience within Windows or Linux environments; or

Experience in one of the following Digital Forensics and Incident Response (DFIR) backgrounds:

• Cloud and/or containerization technologies (i.e., Docker and Kubernetes) within an enterprise environment; or
• Linux/Unix systems with particular focus on RedHat or other enterprise scale distributions (distros). This experience should also include excellent knowledge of operating system nuances, file systems and inner workings.

What you can expect

The Cyber Security Operation (CSO) team’s aim is to protect the bank and has an end-to-end view and influence over all security controls at the Bank. Digital Forensics (DF), which is part of CSO, is a reactive team that responds to events or incidents in order to identify and mitigate risk to the Bank. Digital Forensics purview encompasses a wide breadth of incidents, which includes but are not limited to third party breaches, determining data exfiltration and anything else in-between. The Digital Forensics team are well trained and comprise of individuals with a number of different backgrounds, which range from law enforcement, consulting and from within industry. The Digital Forensics team has a vested interest in taking members of the team to the next level. Regardless of levels of experience, training and certification opportunities are commonplace and actively encouraged, as well as the empowerment to invest time in learning new and upcoming technologies that improve on the way that we respond to incidents.

What you will do

Not one day is the same for Cyber Security Operation (CSO) team and this is especially true for Digital Forensics (DF). Anyone working within the Digital Forensics team can expecting the following:

• Utilizing your extensive Digital Forensics and Incident Response experience to conduct and manage your individual caseload across the entire incident response or investigative lifecycle from start to finish.
• Discovering unfamiliar technology or data during the midst of an incident or investigation and assessing its relevance to the issues at hand, i.e., stored information, auditing capability, evidential value etc.
• Leveraging upon your ability to communicate, both written and verbal, in a clear, concise, and inclusive manner to technical and non-technical audiences with colleagues, peers and stakeholders at all levels.
• Embracing new and upcoming technologies and assessing how they could apply and improve on the way in which the team responds to incidents.
• Working alongside a global team with colleagues in the USA and Europe, whilst placing emphasis on collaboration and sharing of ideas and methodologies.
• Undertaking and sharing the responsibilities of working an on-call schedule so that the bank is well placed to respond to incidents or investigations when required.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

• You will be part of Storage Services team located across the Asia Pacific region. This team is the 1st level of Storage Engagement Services and is responsible for all storage related technology and project requests from line of business.
• This includes but not limited to initial scoping of requirements, deployment, data migration and provisioning.
• You will be acting as storage SME to provide solution that fulfil business requirements for the duration of the project engagement.
• You will likely be working on multiple projects and be expected to juggle competing priorities, being empowered to make decisions to drive the project forward.

Responsibilities:

• Work closely with other technology and line-of-business teams to document requirements and deliver project objectives providing regular updates and course corrections as required.
• Plan and manage assigned project scope not limited to project schedule, milestones, dependencies, risks and budget.
• Develop and deliver regular status reports and presentations as they are related to your assigned projects.
• Coordinate with Storage Engineering team members and third-party consultants in the completion of project deliverables
• Design, Build and Deploy storage infrastructure according to Engineering certified solutions and devices
• Coordinate with Data Center / Network team for rack assignment and network cable patching for new device installation
• Coordinate with Project Manager and Application owner to plan and schedule a change window for migration
• Attending Change Advisory Board meeting to present the change details and risks to all the stake holders
• Responsible for asset life cycle management and ensure inventory up to date
• Support day to day storage provisioning requests

Required Skills:

You will expect to run large enterprise storage infrastructure deployment projects, sometimes several at the same time. You will have to drive for getting things done, spotting unknown dependencies and proactively circumventing issues before they arise.

You need to have a creative mindset and must be able to identify and prioritize business and operational needs. You must be great at communicating and influencing, ensuring the most favorable outcome for your project deliverables.

It would be beneficial if you were familiar with enterprise storage or having worked on various enterprise storage deployment or migration projects previously.

You will expect to work at highly regulated environment, must have the passion to drive and to take on additional responsibilities outside your immediate scope of work as required.

Desired Skills:

• Minimum 10+ years or more relevant work experiences specialize in large enterprise data storage spanning across multiple countries
• Willing to work after business hours on weekday and weekend
• Comfortable working independently in a collaborative organizational structure with the freedom to speak your mind
• In-depth technical knowledge in Storage Area Network & Network Attached Storage
• Extensive experience in the storage infrastructure design, configuration, and administration, tuning, optimizing and troubleshooting
• Demonstrate excellent oral and written communication with the ability to communicate at all organizational levels clearly and effectively

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

Seeking a Tech-savvy solution driven Network production engineer Level2. Be apart of a dynamic global team supporting one of the largest customer install base. Independently discover and partner with various teams, developing a strong understanding behind application interconnectivity.

Possess the ability to lead on technical triages working closely with application, systems, vendors. Restoring stability to customer services in the quickest time factoring risks and potential reoccurrences.

Responsibilities:

• Possess a high level of curiosity in the networking space
• Experience lead in driving customer service remediation / mitigation
• Event monitoring with state of the art tools and customization
• Validation post change window. Certify completion without impact
• Competent in collecting packet captures on complex problem and using it to isolate and identify potential root cause
• Participate in post incident review for high impacting network related issues. Assist in the follow-up and potential permanent fixes with the respective teams/vendors

Required Skills:

• Cisco routing and switching exposure and certification
• F5 Loadbalancer covering an understanding of irules
• Have a working exposure to Firewalls / Proxy / DNS
• Possess good logical and critical thinking skills
• Shift work, includes weekends

Desired Skills:

• Interests in automation and toll reduction
• Project leadership
• Background in network security

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

• Manage, coordinate, design and implement projects involving the various Messaging Technology products and various RTO requirements.
• Provide Level 3 Operations Support for Messaging Services team, troubleshooting and resolve production issues.
• Understand existing deployments, usage of Messaging Technology products and assist in infrastructure migration, version upgrade projects, patching and currency.
• Work closely with Application Support teams to understand their usage of Messaging products and plan/document the necessary changes required for Application migrations and identify any gaps in current implementations.
• Automation of application failovers, site switches and DR failovers.

Responsibilities:

• Manage, coordinate, design and implement projects involving the various Messaging Technology products and various RTO requirements (TIBCO Rendezvous/EMS, IBM MQ/ACE and Confluent Kafka).
• Provide Level 3 Operations Support for Messaging Services team, troubleshoot and resolve production issues.
• Understand existing deployments, usage of Messaging Technology products and assist in infrastructure migration, version upgrade projects, patching and currency.
• Work closely with Application Support teams to understand their usage of Messaging products and plan/document the necessary changes required for Application migrations and identify any current gaps in implementation.
• Automation of application failovers, site switches and DR failovers

Required Skills:

• Sound understanding and working experience with messaging software (TIBCO EMS/RV, IBM MQ, Confluent Kafka etc.).
• Strong understanding of networks (TCP, UDP, Multicast etc.).
• Understanding of monitoring software (Tivoli, ITRS, etc.) and various monitoring situations.
• Experience with any programming language (C/C++, .NET, Java/J2EE, Python etc.).
• Understanding of Network protocols, multicast communications.
• Good Shell/Python/Perl scripting and UNIX command line skills.
• Critical problem-solving skills and ability to automate repeating tasks.
• Understanding of low latency trading systems and payments systems.

Desired Skills:

• Knowledge in the design, build and implementation of Kafka based event streaming systems.
• System engineering knowledge is a plus e.g. VMWare, SAN, Linux, Red Hat Clustering, Data Replication technologies.
• Good communication skills.
• Strong problem solving and analytical skills.
• Ability to perform at the highest level under pressure is essential.
• Ability to multi-task and prioritize in a fast-paced environment.
• Attention to detail when designing, building and operationally supporting messaging infrastructure.
• Experience in designing, building and supporting 24/7 infrastructures.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Your background

• 5+ years of information security risk management experience with proven ability to manage challenging business situations.
• Good working knowledge of governance, risk management and compliance routines and control processes.
• Familiar with information security frameworks, industry best practices, and their impact to the business.
• Experience evaluating cyber security controls and providing information security guidance for technical deployments and business processes.
• Excellent influencing and problem resolution skills.
• Strong communication skills and experience with managing stakeholders at different levels.
• Ability to be comfortable delivering messages across a wide spectrum of individuals having varying degrees of technical understanding.
• Good understanding on Global Banking and Global Markets business and technology is an advantage.
• Holding internationally recognized professional certificates in information security or risk management is a plus.

What you can expect

The Business Information Security Officer will be a member of the APAC Business Information Security Officer's (BISO) organization and work closely with the regional lines of business or Chief Information Officers (CIOs) / Chief Technology Officers (CTOs) stakeholders. In this role, you will be supporting a group/team to develop a deep understanding of the business in order to have specialized information security risk-based discussions. This relationship will ensure a focus on the right risk priorities. You will also provide guidance on information security topics, policies, and controls. The role reports directly to the APAC BISO Lead.

What you will do

• Serves as an Information Security subject matter expert and participates in the development, implementation, and maintenance of information security for the line of business (LOB).
• Provides guidance and advocacy regarding the prioritization of LOB investments that impact information security.
• Develops a solid understanding of security (from both technical and business process angles) to enable effective discussions of information security risk.
• Performs the Risk Review on high-risk GIS Policy Exception requests using a defined set of criteria and processes to collect different risk elements to be leveraged by the BISO Approvers responsible for approving or rejecting the requests based on the level of risk.
• Analyzes the various information security dashboard and metrics to ensure the right message is brought to LOB stakeholders to drive a cyber-aware culture.
• Advises LOB on risk issues related to information security and recommends actions in support of the Bank's wider risk management and compliance programs.
• Supports the Senior ISOs in key CIO operating routines to drive information security risk strategy.
• Contributes in further enhancing the team’s processes.
• Manages quality control and reporting for the team’s processes.
• Collaborates with risk partners on info security critical priorities.
• Familiarizes with and effectively drives for adherence to existing and proposed security policies, standards and baselines; Identifies and escalates changes that will affect information security policy, standards, and baselines.
• Monitors information security trends internal and external to the bank and keeps LOB stakeholders informed about information security-related issues.
• Builds strong Partner relationships with peer technology groups and supported LOBs.
• Drives required risk culture and partnership with peer technology teams and supported LOBs.
• Supports the GIS COO partners in delivering information security awareness trainings to LOBs.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Responsible for managing a portfolio of projects. Project activities may include definition of business processes, business requirements and/ or shaping of user testing. Recommends policy and procedural changes. Develops measurement criteria and project plans including cost and resource estimates. Has day to day responsibility for managing the project and working with LOB, Change Management, Technology and other partners to deliver projects on time, scope and budget. Develops strong subject matter knowledge about existing financial solutions and processes within their scope of responsibility. Requires an understanding of Finance, Accounting, Technology and Project Management. This individual may or may not manager others.

Responsibilities:

Manages projects limited in scope to LOB products, processes or functions although some may have cross-functional or inter-departmental implications. Serves as secondary contact to senior department managers for critical change initiatives and provides assistance to staff. Partners with the business to develop and transition plans, including ongoing success measures, to sustain the change. Accountable for initiatives limited in scope to department products, processes or functions although some may have cross-functional or inter-departmental implications. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Plans, organizes, monitors and controls projects using appropriate tools and techniques to ensure efficient and effective project completion. Develop and socialize potential risk mitigation strategies. Effectively communicates with managers, peers and business partners on deliverables, timelines and support needed. Partners with the business to develop and transition plans, including ongoing success measures, to sustain the change. Responsible for Clarity and PCM updates and project documents. Strong project management skills, including the ability to prioritize work and meet deadlines.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

Candidate will need Network Security infrastructure knowledge. (1-2 years of experience preferred )

Organizational and process improvement skills as well as basic understanding of Network and Security DMZ infrastructure.

As a Junior Engineer you will be shadowing our External networks expert in their day to day

Learn about different external networks technologies.

Starting by DDI/LB , then Firewalls to finish by Threat Prevention

Become a junior external network engineer after few months on your preferred scope

You will oversee different processes of External networks team towers and work to merge processes / tools used by DDI/LB /Perimeter and threat prevention team members

Responsibilities:

• Learn about external networks technologies to eventually move to Engineer position.
• Collaborate with various stakeholders: project managers, application owners, and operations.
• Ensure smooth Service transition to operations.
• Ensuring documentation is updated to reflect new additions to or modifications in the environment and handed into Operations successfully.
• Help on change templates / mod ops automation.
• Liaise with Information Security partners to enforce compliance with standards.
• Support activities related to Audit, Compliance Reviews & Regulatory Exams.
• Manage external networks documentation repository.

Required Skills:

• Basic knowledge of Network Security Datacenter and DMZ infrastructure and how they are interconnected.
• Good understanding of change management principles, techniques, and tools.
• Experience in ITSM tools / reporting
• Experience in documentation repository tools
• A taste in process continuous improvement
• Understanding of Network Automation tools and processes
• Good verbal and written communication skills
• Must possess strong written and verbal communication, interpersonal and people management skills.
• Must be able to work and communicate effectively with all levels in the organization.
• Must demonstrate positive attitude with ability to manage stakeholder expectations and adaptable to changing environment.

Desired Skills:

• Experience with BMC Remedy/ and or Service Now ticketing system.
• Confluence/SharePoint/Wiki or other documentation repository tools
• Basic Knowledge of LB/Firewall/IPS/Threat Prevention
• Attention to detail, confident enough to raise questions and escalate when necessary.
• Understanding of the principles of network routing/switching
• Basic knowledge Unix/Linux and Windows environments
• Experience with automation tools such as Python, PowerShell, Ansible,
• API calls (to ticketing systems and network devices), and frontend web development.
• Experience of working within Financial Services (Insurance, Banking, Investment banking)
• ITIL Foundation would be a plus

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Description:

Coming from a technical background, you have a strong understanding of DMZ related technologies such as Firewalls , IDS/IPS, Load Balancers , Proxies ,how they are designed, deployed, and supported.

As a External Networks Architecture Engineer, your will be responsible for designing, implementing and managing operation escalation of our DMZ related devices

You will ensure maintain in operational condition in alignment with our global standards.

Ability to work varied hours to successfully interact and communicate on a global level.

Responsibilities:

• Accountable for end-to-end engineering and deployment of APAC region DMZ services
• Collaborate with various stakeholders: project Managers, application owners, product managers, global engineering domain leads and operations teams from service design through operations transition.
• Participate in hands-on implementation, configuration of devices and engineering new services into production.
• Ensure security controls are implemented and operating effectively as part of solutions delivery.
• Create designs based on industry best practices, engineering standards and security principles.
• Understanding the design/purpose of each application or infrastructure project, defining resource requirements to efficiently collaborate across other technology technical teams to deliver high visibility projects.
• Ensuring documentation is updated to reflect new additions to or modifications in the environment and handed into Operations successfully.
• Identifying and managing the mitigation of risks within the environment.
• Liaise with Information Security partners to enforce compliance with standards.
• Support activities related to Audit, Compliance Reviews & Regulatory Exams.
• Review of all capacity metrics to ensure availability of all services.
• Perform regular patching / OS upgrade / Hardware refresh to remediate vulnerabilities.
• Facilitate meetings among all stakeholders/ vendors regularly and produce status update reports periodically.

Required Skills:

• Minimum 5+ years of hands-on experience with large scale, complex network/DMZ environments preferably in the banking and finance industry.
• Analytical and technical skills with proven experience in network DMZ security technologies especially Firewall, IDS/IPS,.
• Knowledge of Web Content Filtering , IPAM & Load Balancer technologies
• 5+ years or more experience with deep understanding in Firewall technologies – Fortinet, CheckPoint, vendor platform & IDS/IPS technologies.
• networking troubleshooting and knowledge of web connectivity and protocols (PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Socks, etc.).
• Networking troubleshooting skills and request triaging including taking and analyzing traffic packet captures, policy research, traffic logs and system log reviews
• knowledge of networking communication principles, network standards, and network security practices.
• Experience in creating Application and network diagrams including all pertinent flows and decisions.
• Familiar with product deployments within a global banking environment.
• Understanding in Automation (Python, Ansible etc).
• Knowledge of regulatory risk management in Technology and Information Security domains preferred.
• ITIL processes knowledge: Change Management, Incident Management, Request Management, and Problem Management. ITIL certification preferred.
• At least one professional level certification in Network Security Mcafee , CheckPoint/Fortinet, Trendmicro IPS/IDS , Load Balancing , CCNA , etc] is desirable.
• Educated to degree level in IT/Engineering field.
• Strong discipline regarding enforcement of access and change management ITIL best practices and principles.
• Understanding of Network Automation tools and processes
• Self-starter/self-directed, organized and detail oriented.
• Strong technical acumen and analytical skills
• Good verbal and written communication skills
• Experience aligning actions to business impact and service restoration.
• Ability to operate with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level.

Desired Skills:

• 5+ years experience in Networking-related disciplines within a design, implementation, or operations role
• 5+ years of deep technical experience working on DMZ environments
• Knowledge of LB/Firewall/IPS/Threat Prevention
• Attention to detail, confident enough to raise questions and escalate when necessary.
• Understanding of the principles of network routing/switching
• Basic knowledge Unix/Linux and Windows environments
• Experience with automation tools such as Python, PowerShell, Ansible, API calls (to ticketing systems and network devices), and frontend web development.
• Experience of working within Financial Services (Insurance, Banking, Investment banking)
• Experience deploying large-scale, global projects and programs.
• Familiarity with IT security and risk management practices.
• Excellent organizational skills, able to manage multiple work streams simultaneously and respond to rapidly changing demands.
• Understanding of financial services regulatory and legal environment
• Ability to articulate technical and business issues and solutions effectively to business or technical staff across organizational layers.

Preferred Certifications:

• Cisco CCNA
• Firewall certification - Checkpoint CISA/CISSP or Fortinet ( FCS/FCA/FCP )
• Any othe Fortinet/LB/Proxy certification will be a plus.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Responsibilities:

This role provides an excellent opportunity to build an extensive network across operations; requiring interaction with front office, support operations and technology.

The responsibilities of the successful candidate will include participating in and/or ownership of the following functions:
• Work with Legal, Compliance, Senior Business Sponsors and Technology teams to derive regulatory and business requirements and produce detailed technical requirements.
• Work with internal parties including Business Sponsors, Legal & Compliance, Operations and Technology.
• Represent BofA on relevant industry forums where necessary.
• Identifying and managing project risks and issues
• Maintain and publish project documentation
• Running working groups as required
• Assisting with the implementation of large market mandatory and regulatory projects
• Documentation of business scenarios and review with business stakeholders
• Input into acceptance testing scenarios in line with testing strategy where applicable
• Participating in the continuous improvement of processes and quality standards.

Additional Responsibilities:
• Communicating, influencing and negotiating to obtain or leverage necessary resources
• Integrating knowledge of end-to-end business process into program planning and decision making
• Encouraging the identification, escalation and timely mitigation of work stream and program risks
• Performing reviews of work streams and supporting technology activities

Requirements:

Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
∙ Excellent communications skills and ability to present to an audience
∙ Ability to work under pressure in a team environment
∙ Ability to liaise with all levels of the firm and people with different experiences and backgrounds
∙ Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
∙ Previous experience within a client service team with particular focus on DMA and OTC settlement
∙ Knowledge of Operational Risk, Client Money Protection and Funding

Candidate Qualities:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing, and giving them what they need to remain vibrant and vital.

Job Description:

APAC Network Services “Internal Networks” team is responsible for end-to-end engineering and deployment of network infrastructure services within Bank of America.

The candidate will lead data networks engineering & deployment projects focused on modernizing networks, Line of Business requirements, Sustained Engineering Efforts, Life Cycle Management, and Vulnerability management.

Subject matter expert in Data Networking technologies and provide leadership & strategic/tactical direction related to the successful deployment network projects.

Responsibilities:

• Subject matter experts in Network Services technologies and provide strategic/tactical direction related to the successful deployment network projects.
• Responsible for hands-on implementation, engineering, and deployment of new services into production.
• Work with support teams, lines of business and 3rd parties that BofA connect to in order to build end-to-end solutions that balance business, security, availability and resiliency requirements.
• Eliciting, analyzing, and documenting technical application and service requirements.
• Maintain designs patterns and provide feedback into architectural standards.
• Active participation in the change management process.
• Manage stakeholder requirements across projects and ad-hoc consulting.
• 3rd level escalation for troubleshooting issues on the production network.
• Identifying and managing the mitigation of risks within the environment.
• Ensuring documentation is updated to reflect new additions to or modifications in the environment and handed into Operations successfully.
• Collaborate with global engineering domain leads and operations teams from service design through operations transition process for new services.
• Support activities related to Audit, Compliance Reviews & Regulatory Exams.
• Review of all capacity metrics to ensure availability of all services.
• Facilitate meetings among all stakeholders/ vendors regularly and produce status update reports periodically.

Required Skills:

• Minimum of 10+ years with hands-on experience in Data Engineering & Deployment team preferably in the banking and finance industry.
• Strong knowledge and experience in engineering and deployment of network solutions including Routing and Switching (Cisco/Arista), Wireless (Cisco, Aruba), Micro segmentation (ISE/Clearpass).
• Strong Knowledge in software defined networks, SD-WAN, SD-Access, Cisco-ACI/Arista VXLAN, CVP, Orchestration and Automation (Ansible, Python, YAML).
• Strong knowledge of networking communication principles, network standards, and network security practices.
• Strong Working Knowledge of Market Data delivery networks using both TCP and UDP multicast with an ability to comprehensively troubleshoot through these networks.
• Experience in network analytics through packet capture (Sniffer) analysis and end system diagnostics (Netscout).
• Strong knowledge in VPN technologies, Tunneling protocols – SSL/TLS, IPSec, GRE, MACSEC etc.
• Strong understanding of QoS policies, principles, and best practices.
• In-depth knowledge on common routing protocols and WAN technologies including but not limited to BGP, EIGRP, OSPF, ISIS, Multicast, and MPLS/VPLS.
• Expertise in creating Application and network diagrams including all pertinent flows and decisions.
• Capability to summarize complex issues into executive summaries.
• Communicate with business partners at an enterprise level, interfacing with internal business representatives and information security partners.
• Understanding in Automation (Python, Ansible, YAML, REST API, XML and JSON).
• Strong analytical skills with ability to identify gaps, challenge others with positive intent, and drive debate towards identification and remediation of underlying risks.
• ITIL processes knowledge: Change Management, Incident Management, Request Management, and Problem Management

Desired Skills:

• Proven leadership experience, ability to motivate and drive execution, with performance driven with the necessary intensity and optimism to succeed and deliver.
• Possesses strong analytical skills and root cause investigation techniques with a desire to expand horizon to next-gen products, applications, and technology.
• Familiar with product deployments within a global banking environment.
• Knowledge of regulatory risk management in Technology and Information Security domains.
• Willing to work some irregular hours based on the needs of global operating model and the location of clients.
• At least one professional level certification in Network Security or Networks such as CCIE or CCNP (R&S, DC, and SP), CISSP, Arista ACE etc is desirable.
• Educated to degree level in IT/Engineering field.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing, and giving them what they need to remain vibrant and vital.

Job Description:

APAC Network Services “Internal Networks” team is responsible for end-to-end engineering and deployment of network infrastructure services within Bank of America.

The candidate will lead data networks engineering & deployment projects focused on modernizing networks, Line of Business requirements, Sustained Engineering Efforts, Life Cycle Management, and Vulnerability management.

Subject matter expert in Data Networking technologies and provide leadership & strategic/tactical direction related to the successful deployment network projects.

Responsibilities:

• Subject matter experts in Network Services technologies and provide strategic/tactical direction related to the successful deployment network projects.
• Responsible for hands-on implementation, engineering, and deployment of new services into production.
• Work with support teams, lines of business and 3rd parties that BofA connect to in order to build end-to-end solutions that balance business, security, availability and resiliency requirements.
• Eliciting, analyzing, and documenting technical application and service requirements.
• Maintain designs patterns and provide feedback into architectural standards.
• Active participation in the change management process.
• Manage stakeholder requirements across projects and ad-hoc consulting.
• 3rd level escalation for troubleshooting issues on the production network.
• Identifying and managing the mitigation of risks within the environment.
• Ensuring documentation is updated to reflect new additions to or modifications in the environment and handed into Operations successfully.
• Collaborate with global engineering domain leads and operations teams from service design through operations transition process for new services.
• Support activities related to Audit, Compliance Reviews & Regulatory Exams.
• Review of all capacity metrics to ensure availability of all services.
• Facilitate meetings among all stakeholders/ vendors regularly and produce status update reports periodically.

Required Skills:

• Minimum of 10+ years with hands-on experience in Data Engineering & Deployment team preferably in the banking and finance industry.
• Strong knowledge and experience in engineering and deployment of network solutions including Routing and Switching (Cisco/Arista), Wireless (Cisco, Aruba), Micro segmentation (ISE/Clearpass).
• Strong Knowledge in software defined networks, SD-WAN, SD-Access, Cisco-ACI/Arista VXLAN, CVP, Orchestration and Automation (Ansible, Python, YAML).
• Strong knowledge of networking communication principles, network standards, and network security practices.
• Strong Working Knowledge of Market Data delivery networks using both TCP and UDP multicast with an ability to comprehensively troubleshoot through these networks.
• Experience in network analytics through packet capture (Sniffer) analysis and end system diagnostics (Netscout).
• Strong knowledge in VPN technologies, Tunneling protocols – SSL/TLS, IPSec, GRE, MACSEC etc.
• Strong understanding of QoS policies, principles, and best practices.
• In-depth knowledge on common routing protocols and WAN technologies including but not limited to BGP, EIGRP, OSPF, ISIS, Multicast, and MPLS/VPLS.
• Expertise in creating Application and network diagrams including all pertinent flows and decisions.
• Capability to summarize complex issues into executive summaries.
• Communicate with business partners at an enterprise level, interfacing with internal business representatives and information security partners.
• Understanding in Automation (Python, Ansible, YAML, REST API, XML and JSON).
• Strong analytical skills with ability to identify gaps, challenge others with positive intent, and drive debate towards identification and remediation of underlying risks.
• ITIL processes knowledge: Change Management, Incident Management, Request Management, and Problem Management

Desired Skills:

• Proven leadership experience, ability to motivate and drive execution, with performance driven with the necessary intensity and optimism to succeed and deliver.
• Possesses strong analytical skills and root cause investigation techniques with a desire to expand horizon to next-gen products, applications, and technology.
• Familiar with product deployments within a global banking environment.
• Knowledge of regulatory risk management in Technology and Information Security domains.
• Willing to work some irregular hours based on the needs of global operating model and the location of clients.
• At least one professional level certification in Network Security or Networks such as CCIE or CCNP (R&S, DC, and SP), CISSP, Arista ACE etc is desirable.
• Educated to degree level in IT/Engineering field.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Core Technology Infrastructure:

· Believes diversity makes us stronger so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

· Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.

· Wants to be a great place for people to work and strives to create an environment where all employees can have the opportunity to achieve their goals.

· Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

· Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

· Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing, and giving them what they need to remain vibrant and vital.

Job Description

The Production Services Specialist will provide frontline application production support for Bank of America’s Regional Banking Applications in APAC. This role is the key focal point for the customer/client /associate experience and owns restoring complex/major production incidents under tight Service Level Agreements (SLAs) and pursues root-cause and problem resolution follow-up. Apart from that, the role will work with vendor/internal stakeholder to provide input for incident reporting to Regulator.

Responsibilities

Application Production Support for the Bank of America’s Global Banking Applications, primary responsibilities include but not limited to

· Identification and resolution of production incidents.

· Problem Management post incident resolution to determine root cause,

· Mitigating actions,

· Drive and track permanent resolution.

· Management of incident and problem tickets through the enterprise ITSM tool.

The role also includes.

· Capacity and Performance Management.

· Working with development teams for take-on and training of new services or significant upgrades.

· Providing support for Audits (internal and external).

· Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements

Required Skills

· 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)

· Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers.

· Excellent written and verbal communication skills (English)

· Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft.

· Good knowledge of Middleware components such as Message Broker, IBM WebSphere MQ, JBoss application server, MuleSoft

· Strong operating system knowledge in Unix and Windows including strong scripting skills.

· Experience with Database technologies (examples Oracle, DB2 and PL/SQL) queries to support incident resolution.

· Knowledge of event driven, and schedule driven batch processes

· Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools.

· Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance

· Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk.

· Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.

· Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.

· Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration.

· Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management.

· Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues.

· Ability to suggest, implement ideas for enhancing the customer experience.

Working on some weekends and bank holidays as part of a 5-day week shift pattern.

Desired Skills

· Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.

· Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research, and resolution.

· Ensure production and performance SLAs are met and escalate issues which needs attention.

· Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision.

· Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, process improvements, standards, and procedures.

· Exercises judgment within defined procedures and practices to determine appropriate action.

· Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints, and service requests.

· Should have increased awareness and exposure to basic technical principles, concepts, and techniques.

· Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

· Support of on-call rotation for off-hours and weekend support as needed.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Your background

• Minimum 15 years of technical delivery experience, with proven ability to manage delivery of complex, integration projects in a matrix organization.
• Finacle core banking implementation and integration experience in a global bank setup.
• Sound knowledge of the Finacle Data Model and the Finacle core banking platform version 11.x.
• Must be part of at least 10 or more Finacle implementations in ASIA / EMEA region.
• Strong technology delivery capability and leadership from solution design, E2E program/project delivery to problem solving.
• Hands on delivery experience working with Agile teams and in implementing Scaled Agile/Scrum/Kanban/DevOps practices.
• Experience working with product and service vendors, and with the onshore-offshore delivery model.
• Execution and result oriented. Strong aptitude for critical thinking, problem solving, and decision-making.
• Knowledge of the Payments domain and experience in applying this knowledge to drive operational experience and process improvement is a plus.
• Expertise in executive communications and stakeholder relationship management. Capable of articulating the project status and gaining alignment with stakeholders
• Structured Thinking: Being able to understand business processes, identify problems, and take a logical approach on how we could drive improvement.
• Inclusive and Inspiring: Seeking a motivated team player who values collaboration, celebrating shared success and who actively seek and appreciate diverse thoughts and backgrounds.
• Authentic and Passionate: Seeking a highly engaged teammate whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities.
• Innovative and Curious: Seeking a teammate with out-of-the box ideas and solutions, who embraces change with a future-forward mindset, and are looking to challenge the status quo.
• Intellectual Curiosity: Ability to take on complex business problems and learn about new approaches that can drive value to the organization.
• Confident and Agile: Seeking a very strong communicator who values giving and receiving feedback, easily builds relationships, and who is a quick thinker, flexible, and always learning and sharing knowledge.
• Tenacity: Proactive and resilient in pursuing objectives despite challenges, ability to multitask and balance competing priorities
• Analytical: Strong analytical skills sufficient to identify trends/opportunities within financial/market data and to locate/interpret competitive information.
• High EQ: Collaborative team-player with high emotional intelligence. Strong influencing skills, coaches and mentors’ others, potential for executive leadership
• Communication Skills: Proven ability to communicate complex topics and translate between business and IT stakeholders, Strong problem-solving skills, including situation analysis, problem identification, and solution recommendation strategies.
• Growth Mindset - demonstrates curiosity. Welcomes failure as a learning opportunity.

What you can expect

Bank of America has embarked on a multi-year transformation journey to replace its legacy payments platform with modern technology platforms. As part of the platform transformation, the bank is revamping its end-to-end ecosystem to improve operational & technological efficiency. The platform is being built in an ongoing and agile process to easily adapt to new technologies, integrate more tools, and provide a structure that can evolve over time. At the core of this transformation is the Global Payments Engine (GPE) which is running on the Finacle platform. Finacle software is a core banking product from Infosys.

The first Finacle implementation was successfully completed in Oct 2020 for Indonesia, to address the local regulatory requirement to host core banking infrastructure onshore. Since 2021, initiatives implemented include SEPA Instant, HK Real Time Payments/Cross Border and Regulatory mandates such as Indonesia Direct Debits and Indonesia RTP. The Finacle roadmap will increase significantly from 2025 with implementations across APAC, EMEA and LATAM.

The Delivery Lead will play a leadership role in the banking transformation program. This role will oversee the delivery of the core banking platform into the bank’s ecosystem. He/She will work with product teams, functional leads, technical leads, and vendor SMEs across works-streams (e.g. payments, trade finance) under the transformation program and will have direct accountability in ensuring that the platform is implemented in accordance to scope, cost, timeline, and quality expectations.

The role is required to work closely with business, operations, vendor partners and various peer groups/stakeholders in technology.

What you will do

• Lead the implementation of GPE platform, including successful integration of the platform with ecosystems.
• Leverage domain and technical expertise to set direction and drive project execution.
• Foresee and proactively address risks, issues, and dependencies.
• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.
• Act as the primary liaison between the vendor and internal technology teams.
• Manage stakeholder expectations with respect to scope, deliverables, and timelines.
• Coordinate and facilitate routines to support delivery – E.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.
• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.
• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities.
• Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.
• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Your background

• Minimum 7 years of Business Analyst experience in banking domains.
• Deep understanding of regulatory framework and upcoming regulations in APAC financial regulatory reporting.
• Deep understanding of Axiom SL product functionality for regulatory reporting and basic understanding of the technical configuration to be able to do impact analysis.
• Understanding of corporate banking (credit facilities/loans/deposits/trade finance) & global markets (FX/derivatives/securities/money market) financial products and business process
• Understanding of reference data needed for regulatory reporting (customer/ratings/FX rates)
• Understanding of software development process; actual experience in Agile/Scrum process will be an advantage,
• Experience in gathering business requirements, creating specifications.
• Experience in data analysis using SQL and excel.
• Understanding of capital calculation, BASEL 3, VaR, liquidity ratios, market risk and counterparty risk calculation will be an advantage.
• Good communication skills and experience in working in a virtual team,
• Previous experience in regulatory reporting projects / reporting tools like Axiom

Other Qualifications

• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
• Strives towards operational excellence and focused on increasing efficiency.

What you can expect

• Works as part of finance technology team on delivery of regulatory reporting projects. Will work under the guidance of change lead for APAC finance technology projects.

What you will do

• Work on automation projects for APAC finance regulatory reporting technology team as senior business analyst primarily working on data provisioning and reporting on Axiom SL product.
• Mentor other business analysts in the team to bring them up to speed on project assignments.
• Gather data and business requirements by working with finance and operations teams in APAC.
• Challenge current business processes and functional logic if there are gaps with regulatory requirements while capturing requirements for automation.
• Perform peer review of requirements documented by other business analysts.
• Document business requirements and translate business terms into functional specifications for development team and coordinate with other technology teams to source data for regulatory reporting.
• Impact analysis for enhancements to existing platform to confirm to regulatory changes.
• Participate in design discussion and provide inputs to come up with solution that is scalable and sustainable.
• Work with scrum master to coordinate between the business users, development and support team on requirement sign off, development support, functional testing, and release management.
• Participate in scrum routines for sprint planning, backlog grooming, sprint review and retrospective.
• Work with scrum master to break project into epics and write user stories.
• Perform data analysis and work on data quality issues impacting regulatory reporting.
• Work with users to define data controls and operating model post automation.
• Raise risks in project in timely manner with scrum master and escalate as needed.