Total 5 job vacancies by Mcgraw-hill Education (singapore) Pte. Ltd.

Spirit to Win

Could your creative thinking build the future? McGraw Hill makes a difference for learners and educators across the world. Our team needs individuals with new ideas who connect with people in innovative ways.

McGraw Hill is seeking a passionate Customer Success Specialist to join our team. If you have a knack for connecting with people, delivering high-quality training, and enhancing the customer experience, this is the perfect opportunity for you!

How can you make an impact?

The Digital Product Trainer will conduct Web-based, in-person, phone, and email training to promote product features and functionality to our customers. You will identify customer specific training needs to improve the user experience and overall usage of our digital products and provide easy options for customers to find answers as quickly as possible.

You will also work with Sales and Marketing teams to identify at-risk accounts that have not optimized usage potential. Consult with account managers to determine optimal training programs to reach end-users. Engage customers to ensure key product features are enabled, well-advertised, leveraged and solve customer needs. Communicate professionally and comfortable with librarians, faculty, and students. Share feedback with Professional Management and Sr. Leadership.

A typical day might include:

• Conduct Web-based, in-person, phone and emailing training to promote product features and functionality to our customers.
• Identify customer specific training needs to improve the user experience and overall usage of our digital products.
• Work with Sales and Marketing teams to identify at-risk accounts that have not optimized usage potential while consulting with account managers to determine optimal training programs to reach end-users.
• Engage customers to ensure key product features are enabled, well-advertised, leveraged and solve customer needs.
• Utilize data and analytics for decision making, identifying at-risk accounts that have not optimized usage potential.
• Answer customer enquiry tickets actively and professionally coming from librarians, faculty and students. Share feedback with Professional Management and Sr. Leadership.
• Create a communication plan that will educate faculty, librarians, and students of the available resources.
• Develop various ways to effectively communicate unique selling features and product functionality by creating and using videos, webinars, etc.

We’re looking for someone with:

• Bachelor’s or advanced college degree in a related field
• Minimum of two years' experience in a customer facing role
• Experience working in a college/university setting is a major plus
• Experience working in a library environment or directly with librarian serves as a plus
• Demonstrated organizational, analytical, and interpersonal skills, creative thinking, problem solving with an immense attention to detail
• Experience developing/delivering professional trainings
• Experience in learning multiple digital platforms and the ability to teach others
• Excellent written, oral and presentation skills
• Ability to travel at least 25% in the role

Why work for us:

At McGraw Hill, innovation drives everything we do. You'll have the chance to grow and develop while making a lasting impact on the education industry.

Spirit to Win

Could your creative thinking build the future? McGraw Hill makes a difference for learners and educators across the world. Our team needs individuals with new ideas who connect with people in innovative ways.

McGraw Hill is seeking a passionate Digital Platform Trainer to join our team. If you have a knack for connecting with people, delivering high-quality training, and enhancing the customer experience, this is the perfect opportunity for you!

How can you make an impact?

The Digital Platform Trainer will Conduct Web-based, in-person, phone, and email training to promote product features and functionality to our customers. You will identify customer specific training needs to improve the user experience and overall usage of our digital products and provide easy options for customers to find answers as quickly as possible.

You will also work with Sales and Marketing teams to identify at-risk accounts that have not optimized usage potential. Consult with account managers to determine optimal training programs to reach end-users. Engage customers to ensure key product features are enabled, well-advertised, leveraged and solve customer needs. Communicate professionally and comfortable with librarians, faculty, and students. Share feedback with Professional Management and Sr. Leadership.

A typical day might include:

• Conduct Web-based, in-person, phone and emailing training to promote product features and functionality to our customers.
• Identify customer specific training needs to improve the user experience and overall usage of our digital products.
• Work with Sales and Marketing teams to identify at-risk accounts that have not optimized usage potential while consulting with account managers to determine optimal training programs to reach end-users.
• Engage customers to ensure key product features are enabled, well-advertised, leveraged and solve customer needs.
• Utilize data and analytics for decision making, identifying at-risk accounts that have not optimized usage potential.
• Answer customer enquiry tickets actively and professionally coming from librarians, faculty and students. Share feedback with Professional Management and Sr. Leadership.
• Create a communication plan that will educate faculty, librarians, and students of the available resources.
• Develop various ways to effectively communicate unique selling features and product functionality by creating and using videos, webinars, etc.

We’re looking for someone with:

• Bachelor’s or advanced college degree in a related field
• Minimum of two years' experience in a customer facing role
• Experience working in a college/university setting is a major plus
• Experience working in a library environment or directly with librarian serves as a plus
• Demonstrated organizational, analytical, and interpersonal skills, creative thinking, problem solving with an immense attention to detail
• Experience developing/delivering professional trainings
• Experience in learning multiple digital platforms and the ability to teach others
• Excellent written, oral and presentation skills
• Ability to travel at least 25% in the role

Why work for us:

At McGraw Hill, innovation drives everything we do. You'll have the chance to grow and develop while making a lasting impact on the education industry.

We have had a very successful past 12 months across our K12 business. We continue to deliver market-leading educational resources, both print, digital, and blended learning solutions, to our educational customers.

What is this role about?

Our Curriculum Consultant is responsible for McGraw Hill’s Core educational products serving Grades K-12, by providing thorough product training and presentations to prospective customers to drive increased sales revenue.

This role delivers end-to-end solution consulting in education design and implementation to ensure end users maximize the value of our services.

A typical day might include:

• Fostering relationships and leveraging knowledge to increase sales.
• Making highly effective presentations of our products to potential customers.
• Conducting professional development and in-service training of all products for new and current users.
• With a strategic mindset, demonstrating a thorough understanding of all products and translate insightful, comprehensive market research to understand the needs of the market and turn them into feedback on sales and marketing planning and product development.
• Collaborate within Sales, Marketing and Product Development to bring the voice of the customer to everything you do, and drive revenue, sales support planning, and execution efforts based on a strong understanding of the customer and competitive landscape and our opportunities for differentiation.

What you’ll need to be successful:

• Minimum 3 years of teaching/curriculum consulting experience in English language education field preferably with CCSS and/or NGSS
• Proficient in modern methodological teaching approaches and pedagogies
• Previous experience with K-12 curriculum development and selection.
• Previous teaching experience with McGraw Hill K-12 programs.
• The ability to develop rapport with an audience while effectively and strategically responding to audience questions.
• Professional presentation skills with ability to design customized solution presentations and trainings to gain and fulfil subject departmental interest and needs.

The Curriculum Consultant must be hands-on and detail-oriented, and able to deliver results in a fast-paced environment. This person must have strong interpersonal, communication, and problem-solving skills. This individual will be a team player who is well versed in the details.

As a member of our Global K12 Schools Asia team, you'll be involved in executing and implementing robust digital learning solutions used by millions of educators and students every day.

Our innovative solutions reach students and educators in new ways and achieve better results in the classroom and beyond. From literacy, math and science to social studies, the work the team does impacts the next generation of learners.

We embody the values we hope to inspire in all students by being fun, hard-working and passionate.

We are hiring a Digital Learning Consultant (DLC) to join our Global K12 Schools Asia team based in our Singapore office. In this role, you will drive customer digital product engagement to improve sales and marketing penetration of McGraw Hill Digital products. This is achieved by engaging, orientating and training both internal and external customers in the functionality of our digital solutions, with a focus on implementation and usage.

Your contribution to the team includes:

• Pre-sales adoption: Gather information on customer needs, partner with sales representatives to identify key takeaway opportunities and implement sales strategy to increase digital usage.
• Provide information to and field questions from sales representatives and customers to ensure successful adoption of MH digital products. This may include on-campus presentations and Webinars.
• Sales contribution by increasing digital activations and usage through digital sales conversions, driving deeper digital usage, and increasing renewal rates.
• Activation and Implementation: provide consultation for institutions and schools that are implementing a MH digital product. This includes hands-on interactions and engagements with academics to ensure successful implementations.
• Post-implementation analysis: track implementation and usage for key accounts and provide systematic follow-up to ensure customer activation and satisfaction.
• Collaborate and problem-solve with users to better understand workflows that align with McGraw Hill's software solutions to ensure successful student learning outcomes.

What you’ll need to be successful:

• Proven success in consultative sales/account management in digital offerings.
• Experience in the educational markets with the focus on digital products is an advantage.
• Strong digital skills and ability to quickly learn and apply new technologies.
• Strong articulation skills with superior communication and interpersonal skills.

Bring your Creativity!

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Do you want to play your part and experience a sense of fulfillment that will inspire you to even greater heights?

This is a newly created role as a Creative Lead who will be responsible for overseeing the creative direction and design execution of all marketing materials across print and digital mediums.

How can you make an impact?

This role demands a strategic thinker, a creative visionary, and a project manager who can collaborate effectively with regional marketing teams, digital and social media teams, freelance designers, and web developers.

Your mission is to ensure that our brand remains compelling, consistent, and visually impactful, contributing to the success of our products and services in diverse markets across International.

Successful candidates will have the following experience:

• Provide strategic creative leadership and design vision for all marketing initiatives, ensuring alignment with brand guidelines and business goals.
• Conceptualize and execute innovative and visually stunning designs across digital, print, and multimedia platforms.
• Drive the development of brand design, user interface (UI) design, user experience (UX) design, and other visual elements to enhance customer engagement.
• Collaborate closely with regional product marketing teams, digital teams, and social media teams to understand campaign objectives and design requirements.
• Lead and manage a team of freelance designers, providing guidance, feedback, and mentorship to ensure consistent high-quality output.
• Manage the creative project lifecycle from concept to final execution, ensuring timely delivery of assets for marketing campaigns.
• Stay abreast of design trends, industry best practices, and emerging technologies to continually innovate and enhance design capabilities.

Key competencies required for this role:

• Minimum 5 years’ experience in graphic/print design, digital UI design, user experience design, brand design, and related fields.
• Strong proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Figma etc.) and other relevant design tools.
• Experience with web development technologies and platforms, understanding the technical aspects of translating designs into web interfaces.
• Portfolio showcasing a diverse range of design projects, with an emphasis on marketing and branding materials.

Why work for us?

Could your creative thinking build the future? Marketers at McGraw Hill make a difference for learners and educators across the world. Come and be part of a successful team in a collaborative, open and friendly working environment. Our team needs individuals with new ideas who connect with people in innovative ways.