Total 13 job vacancies by Maventree Technology Pte. Ltd.

• Serving as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system.
• To configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers. Windows operating systems, applications software.
• To support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
• Record events and problems and resolutions in Client ticketing system.
• Coordinates with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
• Day to day management of the helpdesk – dealing with cases from inception to competition
• Required to monitor and update Client IT Asset Management System
• Require to attend Client end-users within Client premises.
• Client IT Environment require support is inclusive of: -

- Install and troubleshoot Windows & No Windows Application

- Account Administration

- End User Support

- Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities /Video

Conference System

- Multi-purpose hall Sound System

- PC inventories & Bi-monthly stock take

- Skype / MS Team Voice

- Software Management: Endpoint Central / Intune

- Microsoft Defender

- VPN Solution

- In-house escalation to Level 2/3 Support. Hardware Tech Refresh – Windows 11 Migration,

Autopilot implementation

Job Scope & Requirements:

• Min 8 years of IT Application Project Manager Experience
• Relevant experience in vendor & contract management, Change Request/Service Request Management, Problem/Incident Management
• At least 5 years' experience in supporting application and operations in both on-premise & cloud hosting systems
• Relevant experience in supporting Government Projects will be an added advantage
• Relevant experience in healthcare domain will be an added advantage
• Relevant PM Certifications. Agile Certification and/or practical experience with Agile methodologies, tools & delivery and proficiency in Microsoft Azure will be an added advantage

General Skillset:

• Strong analytical, conceptualisation and problem solving skills
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs & challenges
• Results & customer oriented
• Team player with strong organisation & people handling skills
• Excellent communication skill, both oral & written, with ability to pitch ides & influence stakeholders
• Project Manager with strong communication skill, good writing skills and analytic skillset will be added advantage
• Project Manager with relevant healthcare domain knowledge will be an added advantage

Job Responsibilities:

• Setup, installation and deploying of computers.
• Cloning/Imaging of laptop/desktop
• Station at customer’s office for IT support if required (if stationed, reporting will be at customer location)
• Performing IT support (Ticketing System, Remote Support, Onsite Support)
• Active directory user account management
• Provide administrative support in checklists/reports.
• Perform computer hardware parts upgrades/replacement.
• Other adhoc duties/projects assigned.
• Cover Helpdesk Duty at Fusionopolis if Helpdesk Engineer is not available.

Requirements

• Understand basic Windows OS commands and have adequate knowledge about Windows OS environment, and software such as Microsoft 365, Microsoft Active Directory system,
• ITE /Diploma Holder

• Bachelor's degree in Computer Science, Information Technology, Engineering, or with relevant certifications (e.g., CISSP, CompTIA Security+) or equivalent practical experience.
• Experience in managing security tools and common infrastructure services.
• Knowledge of SFTP, SMTP, Proxy, DNS, Active Directory, Server/Network administration, or similar technologies.
• Experience with security assessments, audits, and understanding of compliance standards.
• Basic to intermediate proficiency in scripting (powershell, python, json, xml) or automation tools for infrastructure management, with a willingness to learn.
• Experience or willingness to learn about procurement and maintenance of security tools and infrastructure components.

Other Preferred Qualifications (Optional):

• Familiarity with additional tools like Tenable, Splunk, Anti-Malware, Web Application Firewall, Database Activity Monitoring, or similar.
• Certifications such as CISSP, CISM, CompTIA Security+, or equivalent.
• Experience in automation and scripting in languages like Python, PowerShell, or Bash.
• PMP certification or any Project Management experience

SOW :

• Manage and maintain security tools to ensure the protection of organizational assets and data.
• Oversee the configuration, monitoring, and maintenance of common infrastructure services such as SFTP, SMTP, SMS, Proxy, DNS, Active Directory, Tenable, Splunk, Anti-Malware, Web Application Firewall, Database Activity Monitoring etc.
• Implement and maintain automation solutions to streamline infrastructure management processes.
• Collaborate with cross-functional teams to address security and infrastructure-related issues.
• Conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with industry standards.
• Troubleshoot and resolve infrastructure-related incidents and performance issues.
• Incident and Problem management of tools and related alerts.
• Develop and maintain documentation for security and infrastructure configurations, processes, and procedures.
• Stay updated on emerging security threats and industry best practices to proactively address potential risks.
• Procurement of above services

• Diploma / Nitec / ITE in Information Technology or its equivalent
• Fresh graduates are welcome to apply
• Serve as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system.
• Configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers. Windows operating systems, applications software.
• Support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
• Record events and problems and resolutions in Client ticketing system.
• Coordinate with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
• Day to day management of the helpdesk – dealing with cases from inception to competition
• Required to monitor and update Client IT Asset Management System
• Required to attend Client end-users within Client premises.
• Client IT Environment require support is inclusive of: -
  • Install and troubleshoot Windows & No Windows Applications
  • Account Administration
  • End User Support
  • Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities /Video Conference System
  • Multi-purpose hall Sound System
  • PC inventories & Bi-monthly stock take
  • Skype / MS Team Voice
  • Software Management: Endpoint Central / Intune
  • Microsoft Defender
  • VPN Solution
  • In-house escalation to Level 2/3 Support. Hardware Tech Refresh – Windows 11 Migration, Autopilot implementation

• Serve as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system.
• To configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers. Windows operating systems, applications software.
• To support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
• Record events and problems and resolutions in Client ticketing system.
• Coordinate with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
• Day to day management of the helpdesk – dealing with cases from inception to competition
• Require to monitor and update Client IT Asset Management System
• IT Environment require support is inclusive of: -
  • Install and troubleshoot Windows & No Windows Applications
  • Account Administration
  • End User Support
  • Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities /Video Conference System
  • Multi-purpose hall Sound System
  • PC inventories & Bi-monthly stock take
  • Skype / MS Team Voice
  • Software Management: Endpoint Central / Intune
  • Microsoft Defender
  • VPN Solution
  • In-house escalation to Level 2/3 Support. Hardware Tech Refresh – Windows 11 Migration, Autopilot implementation

Roles and Responsibilities:

● Ensure that billing invoices are verified with Operations Managers before making payment; conduct follow-up checks with both Cloud Service Provider and Project Management Teams to resolve any billing / payment discrepancies; and track budget expenditure on a monthly basis to ensure adequancy of funds.

● Assist Project Management Teams to track cost optimisation-related performance management indicators for Management oversight.

● Change Requirements.

● Plan and seek funding support for the yearly training requirement for training courses which would include management of training administrative tasks, assist in the curation and publishing of training modules; and collate user feedback through gathering of survey insights from Application Users.

● Overall coordinator with stakeholders in the conduct of Cloud meetings; and recording Secretary for Cloud-related Meetings.

● Work with Project Management Teams to resolve issues related to on-boarding and support in the review of business processes e.g. change management process, cloud adoption/on-boarding process.

Education Qualification:

● Degree in Computer Science/ Engineering, Information Systems, Information Resource Management (or equivalent).

Working Experience:

● At least 1 year of working experience in information technology.

● Experience in project management / project coordination.

Required Competencies:

● Applied knowledge in IaaS, PaaS and SaaS with prior contributions in commercial cloud projects and relevant experience in project management would be advantageous.

● Possess the ability to deliver quality documentation, and the ability to write and express viewpoints using clear and concise language.

● Possess strong command of the English language (written and spoken), with excellent communication and presentation skills.

● Possess good interpersonal skills, highly organised and effective, and a good team player.

● Responsible, conscientious, resourceful, independent, responsive and pro-active.

● Proficient in Office productivity suites such as Microsoft Office and Excel.

Scope of work

· Prepare Variation Agreement (VA) documents for Change Requests (CRs) and seek approval from Authority.

· Maintain the master CR lists and provide support for CR prioritisation discussions, and consolidate variation requirement of CRs to prepare for the variation to CR purchase orders.

· Monitor the activities to ensure CR are implemented within agreed implementation timeline.

· Validate all quarterly and monthly E-HR KPI for CRs, System Investigation Requests (SIRs), Service Request (SR) and Customer Satisfaction Survey are met, going through evidences provided, and submit a report to Authority on the validation.

· Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.

· Any other tasks as assigned by the Project Manager.

Education Qualification

At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Working Experience

At least 1 year of working experience in information technology.

Required Competencies

· Good knowledge of information technology.

· Good planning and coordination skills.

· Strong writing, verbal communication and presentation skills.

· Good team player, responsible and conscientious.

· Resourceful, independent, responsive and pro-active.

· Proficiency in Office productivities suites such as Microsoft Office.

· Competent in applying Microsoft Excel functions

Scope of work:

• Manage and ensure timely deliverables by the E-HR Maintenance Vendor.

• Monitor the progress of outstanding tasks to be completed by the E-HR Maintenance Vendor or users; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme.

• Seek Operations Manager's approval of system changes including funding and implementation and completion of milestone; consolidate and prepare submission for Performance Management Report (PMR) / Post Implementation Review (PIR) and update Project Manager and Operations Manager.

• Take charge of Change Request (CR) and Service Request (SR).

• Manage System Investigation Request (SIR)/ Problem Report (PR). Track SIRs and system defects reported by users. Ensure prompt resolution is provided by the E-HR Maintenance Vendor to the defects reported, and prompt clarifications are provided for SIRs.

• Provide analysis and consultation services to address operational issues and audit related activities.

• Coordinate and perform secretariat role for meetings with different stakeholders and internal team meetings.

• Oversee and participate in requirements gathering and evaluate requirements & design solutions with the E-HR Maintenance Vendor.

• Facilitate HR systems training for users.

• Monitor and track the closure of follow-ups for batch job failures.

• Provide support to E-HR reporting and data patching team on queries from functional perspective.

• Perform project planning with E-HR maintenance team, interfacing team, infra team, external systems, etc.

• Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.

• Review, propose and update changes to the documentation where necessary. Examples of documentation are (i) Requirements specification

(ii) Functional Design (FD) specification

(iii) Technical Design

(iv) Test Packages

(v) HR Reference Models

Education Qualification:

· Degree in Computer Science, Information System, Science, Engineering or Equivalent. Experience in SAP HCM ERP is preferred.

Required Working Experience:

· At least 4 years of working experience in information technology of which at least 2 years of working experience in SAP ERP.

Required Competencies:

· Good knowledge of information technology, especially in SAP HCM ERP, is preferred.

· Good understanding of the data design in SAP HCM is preferred.

· Strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

· Good planning and coordination skills with multiple parties.

· Strong writing, verbal communication and presentation skills.

· Good team player, responsible and conscientious.

· Resourceful, independent, responsive and pro-active.

· Proficiency in MS Office productivities suites.

· Proficiency in ARIS tool is advantageous.

Responsibilities:

· Working on IT projects relating to Data Platform, Data Visualization Platform and/or other data related projects.

· Performing other duties or tasks assigned by CIOO when required.

Educational Qualification:

· Diploma / Degree in IT.

Work Experience and technical skillset:
· At least 5 years of working experience in information technology.
· Minimally 3 years of IT Application BA experience in recent years.
· Practical experience with Agile Methodologies, tools and delivery.
· Understand solution engineering concepts and methods, and have produced technical application architecture design or specifications for systems on cloud (AWS, Azure, etc).
· Good understanding of Cloud Technology; and have attended the related fundamental Cloud Technology trainings.
· Experience in Vendor and Contract Management, Change Management / Service Request Management, Problem / Incident Management.
· Experience in supporting Government Projects will be an added advantage.
· Experience in supporting data manipulation using scripting languages like Python or using ETL tools, Visual analytics technologies like Tableau, Power BI End-to-end analytics architecture, preferably with some working knowledge of big stack and DevOps.
· With Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®) will be an added advantage.

General Skillset:
· Strong analytical, conceptualisation and problem-solving skills.
· Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
· Results and customer oriented.
· Team player with strong organization and people handling skills.
· Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
· Recent exposure in managing project budget, timeline as well as scope.
· Experience in supporting applications operations.
· Strong communication skills, good writing skills and analytic skillset.
· Experience in supporting databases (MSSQL, Oracle, Cosmo, Postgres etc), nodeJS, automated software testing.
· With relevant healthcare domain knowledge will be an added advantage.

Roles and Responsibilities:

● Ensure that billing invoices are verified with Operations Managers before making payment; conduct follow-up checks with both Cloud Service Provider and Project Management Teams to resolve any billing / payment discrepancies; and track budget expenditure on a monthly basis to ensure adequancy of funds.

● Assist Project Management Teams to track cost optimisation-related performance management indicators for Management oversight.

● Change Requirements.

● Plan and seek funding support for the yearly training requirement for training courses which would include management of training administrative tasks, assist in the curation and publishing of training modules; and collate user feedback through gathering of survey insights from Application Users.

● Overall coordinator with stakeholders in the conduct of Cloud meetings; and recording Secretary for Cloud-related Meetings.

● Work with Project Management Teams to resolve issues related to on-boarding and support in the review of business processes e.g. change management process, cloud adoption/on-boarding process.

Education Qualification:

● Degree in Computer Science/ Engineering, Information Systems, Information Resource Management (or equivalent).

Working Experience:

● At least 1 year of working experience in information technology.

● Experience in project management / project coordination.

Required Competencies:

● Applied knowledge in IaaS, PaaS and SaaS with prior contributions in commercial cloud projects and relevant experience in project management would be advantageous.

● Possess the ability to deliver quality documentation, and the ability to write and express viewpoints using clear and concise language.

● Possess strong command of the English language (written and spoken), with excellent communication and presentation skills.

● Possess good interpersonal skills, highly organised and effective, and a good team player.

● Responsible, conscientious, resourceful, independent, responsive and pro-active.

● Proficient in Office productivity suites such as Microsoft Office and Excel.

Job Description:

· Manage and lead the team to ensure the projects timelines are met and delivered on time and within budget.

· Develop and communicate project progress report, proposals, requirements document and presentation to project team, sponsors and key stakeholders.

· Provide leadership and guidance to project team members to meet project goals.

Education Qualification:

· Degree / Diploma in Computer Science, Information System, Science, Engineering or equivalent.

Working Experience :

· At least 8 years of working experience in information technology; of which at least 6 years of working experience in either SAP technology or J2EE or related technology.

· At least 4 years of experience in project management.

Required Competencies:

· Good knowledge of information technology with working knowledge in one of the areas: Web Application Server, J2EE and Java technologies, database technology.

· Competent in SQL language and applying Microsoft Excel functions.

· Working knowledge of Microsoft Access.

· Basic SAP HCM ERP knowledge is an added advantage

· Experience in handling system-to-system backend interfaces is highly preferred.

· Demonstrated competency in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

· Good planning and coordination skills.

· Strong writing, verbal communication and presentation skills.

· Good team player, responsible and conscientious.

· Resourceful, independent, responsive and pro-active.

· Proficiency in Office productivities suites such as Microsoft Office suite of products especially Microsoft Word and Excel.

· Proficiency in ARIS tool is advantageous.

Job Descritpion:

Involve in strategizing and implementation of initiatives involving the requirements study, procurement, management & maintenance support of applications.

Job Requirements:

Educational Qualification

• Diploma/ Degree in Computer Science/ Engineering or its equivalent.

Work Experience

• At least 5 years of working experience in information technology.
• Minimum 3 years of IT Application Business Analyst experience.
• Practical experience with Agile Methodologies, tools and delivery.
• Good understanding of Cloud Technology and have attended the related foundamental Cloud Technology trainings.
• Experience in vendor & contract management, Change Management / Service Management / Service Request Management, Problem / Incident Management will be an added advantage.

Technical Skillset

• Experience in supporting/ implementing projects with databases ie Oracle/or Postgres Database, middleware ie weblogic or JBoss or Tomcat as well as exposure in automated software testing will be an added advantage.

General Skillset

• Strong communication skills, good writing skills and analytic skillset will be an added advantage.
• Experience in supporting Applications Operations will be an added advantage.