Total 35 job vacancies by Manulife (singapore) Pte. Ltd.

The Opportunity

We are seeking a suitable candidate for the role of Director, Conduct and Culture. As a member of the Fit and Proper Committee, you will be responsible for reviewing and assessing the suitability of new and existing agents and representatives. You will lead the company's conduct and culture agenda from a compliance perspective, ensuring initiatives are implemented to promote behaviors aligned with our values and regulatory standards. The role reports to the Head of Regulatory Liaison, Conduct & Culture.

Responsibilities

• Review and assess matters pertaining to fitness and propriety of new and existing agents/representatives as a member of the Fit and Proper Committee
• Drive the conduct and culture agenda of the company from a compliance perspective through timely identification and implementation of conduct and culture initiatives to improve awareness of sound conduct and culture behaviour based on the company’s values and regulatory outcomes
• Ensure that the company’s fit and proper, outside business activities and consequence management frameworks are sound, robust and effectively implemented
• Provides advise to business stakeholders on conduct and culture matters
• Works independently with minimal day-to-day guidance.
• Conduct trainings on conduct and culture matters
• When applicable, report irregularities to Management which may include Senior Management of the various business units we support.
• Involved in company or department initiatives, including policy and procedure improvements.
• Handle regulatory queries and engagements where required

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Diploma or Degree in finance, business, or related fields
• Minimum 10 years of related insurance industry experience
• Market conduct compliance background is required
• Professional qualifications such as FLMI, Diploma in Life Insurance, CMFAS Exams (M5, M9, M9A, CHI, M8, M8A), Diploma in Financial Planning will be preferred
• Proficient in Microsoft suite of applications; generally tech savvy
• Knowledge of key rules and regulations governing insurers and financial advisers
• Possess an ethical and tenacious mindset
• Ability to problem solve
• Collaborative attitude and team player

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Reporting to the Manager the role is a key consultant role that works closely with leadership and business partner as subject matter expert and resource for business analysis, process improvement, compliance adherence, legislation requirements, legal risks and escalated high profile cases.

Key Responsibilities:

Analyzing data:

• Proactively analyze servicing processes to identify areas for process improvements and implement best practices.
• Responsible for the review/ design of policy servicing transaction forms to address business needs

Communicating with stakeholders:

• Serve as the primary point of expertise for all policy servicing matters
• Be the liaison point between business and the technical teams in making sure requirements are clearly understood and translated to functional requirements by leveraging on the resources and skill set within and across work-streams
• Collaborate with cross-functional teams, including IT , compliance, and customer service, to optimize policy servicing processes.
• Co-ordinate , plan and manage project timelines
• Communication to business users on new implementation

Developing documentation :

• Ability to translate business requirements into technical specifications
• Creating user stories, requirement specifications and other technical documents
• Review and sign off business requirements for system enhancements/projects

Supporting and participate in product development/enhancement :

• Perform user acceptance testing on system enhancements or production fixes and ensure proper follow through of issues till closure.
• Provide in-depth analysis and solutions for servicing change requests, escalated issues and new initiatives to ensure efficient and accurate execution.
• Support the implementation of new systems, tools, or processes by providing expertise and feedback during the planning and execution phases

Other responsibilities may include :

• Perform other duties and tasks as assigned by management from time to time

Required Qualifications:

• Minimum 5 years of working experience
• Minimum 3 years of relevant experience in life insurance operations
• Minimum 2 years of relevant experience in handling projects and support for User Acceptance Test

Preferred Qualifications:

• Diploma/Degree from any recognized institution/university
• Related insurance qualifications would be an advantage

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Product Development Manager with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Product Development is seeking for a self-motivated experience professional in support to the Head/ Team Lead of Product Development on the development and implementation of customer-centric insurance solutions.

On the job you will:

• Support and driving the end-to-end Product Development/Management of product initiatives such as:Supporting the product roadmap and key stories for the respective product line;
  Developing customer centric insurance solutions by involving our customers, our distribution partners and other stakeholders in our product development process;
  Development, implementation and on-going management of our product initiatives and other enhancements that align with our business directions including; detailed product specifications, user and business requirements and output testing;
  
• Support compilation of external and internal product information for product development and assist team lead in delivering effective product positioning and proposition.
• Assist team lead to meet deliverables required by the project managers and other departments as well as external service providers to ensure our product initiatives and related supports are delivered effectively and meet our customer and stakeholders’ expectations.
• Collaborate with other teams on cross functional initiatives.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

• University degree - Marketing, Business or Financial
• Positive attitude and an excellent team player.
• Minimum 8 years of relevant experience (experience in the Hight Net Worth (HNW) segment is an added advantage).
• Knowledge of basic insurance product pricing principles and financial metrics (actuarial background is an added advantage).
• Experience in working with multi-channel distribution and multiple product lines.
• Good project management, problem solving and communication skills to drive for effective outcome to meet the challenging timeline.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

The opportunity

This position allows the individual to develop a deep and holistic understanding of reinsurance and how it creates value for business. The role will also support reinsurance operations and collaborate with various stakeholders in the company as well as our affiliated vendors in regional office to deliver quality reinsurance arrangement and administration

Responsibilities

• Deliver reinsurance reports to ensure smooth and timely submissions.
• Support new reinsurance implementation into administration system.
• Perform sampling checks on reinsurance transactions.
• Assist in company's initiatives/strategies relating to reinsurance.

How will you create impact?

Provide insights to management on reinsurance effectiveness.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• University degree, preferably majored in Finance/Accounting or Actuarial
• 2-3 years of experience in related fields. Experience in financial reporting, reinsurance, or system implementation.
• Knowledge and basic understanding of reinsurance arrangements are preferred.
• Interested in driving changes with solution-seeking mind-set.
• Prioritization, project and timeline management skills.
• Excellent communication and interpersonal skills.
• Good skills of MS Excel, SQL, Access

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Job Profile Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the incumbent with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Actuarial is seeking a self-motivated team player, who is obsessed with delivering value, is forward-thinking, and excited to improve inforce value of the company and customer experience.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone:

• Involve in full suite of experience studies including assumptions recommendation, maintenance, and financial impact analysis as in the areas of reserve (IFRS17 and local basis), new business value and new business CSM.
• Involve in IFRS17 policyholder experience gain/loss reporting and to provide deeper analysis of underlying contributors.
• Involve in the regular experience monitoring and highlight/ investigate variance in experience and its root cause.
• Involve in experience monitoring Power BI tools development working with regional and local analytic teams.
• Assist in the inforce management projects to deep dive on experience drivers and propose recommendations to improve customer experience and inforce value to the company. This includes close collaborations with various stakeholders on different inforce management initiatives.
• Assist in any other projects as assigned.

Nice to Have:

• Good progress of actuarial exams.
• At least 4-5 years of working experience with good understanding of data, actuarial experience monitoring and insurance business know-how.
• In-dept knowledge of insurance products and their earnings attributes.
• Creative, thinking out of the box, meticulous to details, effective communications and planning are key elements for success.
• Good knowledge in MS Office (Excel, Access, Words, Power Point) and Power BI (or any equivalent visualization software).
• Knowledge of IFRS17 and local regulatory are added advantage.
• Team player oriented as well as can follow up tasks independently.
• This is an individual contributor role.

On the job you will:

• Work closely with reporting and regional teams.
• This includes liaise with various stakeholders on different inforce management initiatives.

Our commitment to you

• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success
• A bold ambition and set of goals to be a leader in driving transformation in our industry
• Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com

Responsibilities:

• Understand and address your clients' needs for income protection, savings and investments, healthcare, retirement, business continuity and estate distribution.
• Provide continual and extra-mile services and support to clients, assisting to achieve their financial needs through different stages of their lives.
• Acquire new businesses while maintaining current account portfolio
• Tactful negotiations of contract with prospects
• Process documentations and keeping proper records.
• Planning for personal and corporate clients on risk and wealth management, succession and estate planning.

Requirements:

• Meeting MAS-FAA regulations, you should be at least of 21 years of age to quality as a financial planner
• Holds a Diploma/Degree qualification
• Prior working experience in sales is seen as an advantage
• Goal oriented, self-driven and pro-active in character
• Strong communication and interpersonal skills

Responsibilities:

• Understand and address your clients' needs for income protection, savings and investments, healthcare, retirement, business continuity and estate distribution.
• Provide continual and extra-mile services and support to clients, assisting to achieve their financial needs through different stages of their lives.
• Acquire new businesses while maintaining current account portfolio
• Tactful negotiations of contract with prospects
• Process documentations and keeping proper records.
• Planning for personal and corporate clients on risk and wealth management, succession and estate planning.

Requirements:

• Meeting MAS-FAA regulations, you should be at least of 21 years of age to quality as a financial planner
• Holds a Diploma/Degree qualification
• Prior working experience in sales is seen as an advantage
• Goal oriented, self-driven and pro-active in character
• Strong communication and interpersonal skills

Manulife Investment Management (Singapore) Pte. Ltd. was incorporated in 2007 and is a wholly-owned subsidiary of Manulife. With Singapore being a hub for wealth management in Asia, our principal function is to provide investment management and related services to Manulife Singapore, including the management of the General Accounts, and develop and deliver solutions to institutions, retail and high net-worth clients.

Responsibilities

• Ensure the processes of client’s instructions which include but not limited to mutual fund subscription, redemption, switching, settlement, transfer and are enforcement of and adherence to the cut-off time of Funds and requirement from Fund’s transfer agency.
• Support the overall Wealth Operations function including client onboarding, including supporting KYC/AML, name search, and client’s suspicious transactions reporting
• Support sales channel specific client account maintenance activities and static data updates that need to be completed in Manulife systems
• Ensure that all processes are completed fully, timely and accurately while adhering to company policies, procedures as well as regulatory requirements
• Provide excellent client service answering to queries from client and agents with a sense of purpose and urgency
• Effective collaboration with various internal stakeholder groups like Sales, Product, Compliance, Legal and Risk
• Provide required reports and updates to internal stakeholders as required
• Ensure to achieve business and team goals which assigned by supervisor/ management
• Participate business initiatives and project to support the business growth

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor’s degree in Accounting, Finance or Business with over 3 years’ relevant working experience, particularly in multiple product platform distribution operations/ wealth management operations of a Singapore Asset Management company
• Experience in process and oversight of funds distribution operations including digital channels
• Experience in process and oversight for settlement, cash movement, cash reconciliation and control including but not only limited to settlement payment with fund houses, investors and relevant fee payments from investors and funds houses.
• Experience and knowledge in AML/ KYC including FATCA and CRS reporting; experience with Transfer Agency, operations of und distributor and Portfolio Accounting system an advantage
• Proactive/can-do approach and positive attitude. Thorough attention to detail and accuracy of delivery.
• IT and Software skills. Proactive attitude to enhance processes and increase efficiencies by exploring PowerApps, AI tool etc
• Excellent command of written and spoken English

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture We lead with our Values every day and bring them to life together.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Continuous innovation We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.

The opportunity

The Customer Platforms Lead is responsible for leading the strategy and management of all customer platforms within Manulife Life Insurance Company, Singapore (MLS), with the goal to drive growth with platform capabilities to deliver value for our business and our customers.

Reporting to the Head of Customer Experience, the Customer Platforms Lead will:

• Formulate and implement strategies for enhancing and optimizing customer platforms, ensuring alignment with business objectives and customer needs, and utilizing data analytics to inform decision-making.
• Oversee the daily management of customer platforms, working closely with multiple teams to drive customer engagement and satisfaction, and monitor platform performances through regular reporting on key metrics and KPIs.
• Drive continuous improvements to enhance user experience and operational efficiency, ensure compliance with industry standards, and provide leadership to the team by fostering a culture of innovation and excellence.

The Customer Platforms Lead will be part of the team that is responsible for meeting/ exceeding Tier 1 & 2 KPIs for the Digital & Customer pillar, helping us become the most digital, customer-centric global company in our industry and the no.1 Pan-Asia life, wealth, and health insurance company.

Responsibilities

Project Management

• Manage platform projects from preparing high-level user requirements to developing appropriate solutions and conducting post-implementation reviews.
• Manage reviews and approvals process, identify potential gaps and take corrective actions.
• Collaborate with the analytics team to manage tracking and reporting of customer website and mobile app usage, performance, and project ROI.
• Execute appropriate project governance and controls to ensure successful project delivery.
• Drive adoption and usage of digital platforms and e-submission initiatives to enhance customer engagement and improve operational efficiency.
• Work with internal stakeholders and teams to enable revenue uplift through digital properties.

Platform Performance Monitoring and Continuous Improvement

• Lead continuous improvements on system workflow and user experience on the customer platforms.
• Manage regular content updates on the platforms to enhance user engagement and drive business values.
• Collaborate with other teams to identify pain points on the customer platforms and customer database; and provide recommendations for improvements.
• Implement new features to facilitate sales conversion and contribute to revenue uplift.

​Customer Experience Enhancement

• Regularly review and analyze customer feedback to identify opportunities for improving operational efficiency and sales conversion.
• Conduct regular meetings (huddles) to identify customer pain points and root causes.
• Work closely with stakeholders to explore and execute actions aimed at improving customer experience and achieving operational outcomes.
• Manage reporting related to customer feedback, operational efficiency, and sales conversion.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Minimum 10 years’ experience in digital platform management, product ownership, or digital and technological expertise
• Proven experience in product delivery and project management, ideally in digital projects
• Strong knowledge of digital applications, web analytics, and operational efficiency tracking
• Ability to adopt agile project management methodologies
• A proactive approach to driving business transformation and challenging the status quo
• Strong analytical skills to make data-informed decisions
• Capability to manage multiple projects simultaneously and meet deadlines
• Excellent communication and collaboration skills
• A customer-centric mindset with a strong focus on improving user experience
• Experience of managing and delivering results with third party vendors

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship

Manulife Audit Services is looking for a self-motivated Senior Manager, Internal Audit. The candidate is accountable for planning, executing and completing audit projects (including key risk audits, investigations and other special projects). The candidate is also responsible for the delivery of high quality, professional, cost-effective, value-added and risk-based audit services within Asia. While remaining totally independent, the Audit Services function provides added value by working with management at all levels to improve the management of various forms of risk. The function provides assurance services to senior management and the board of directors which assist them in discharging their responsibilities for overseeing the management of risk in Manulife.

On the job you will:

• Assist in preparing annual audit plan based on risks and applicable requirements.
• Assist in preparing presentation materials for risk and audit committees, and board meetings.
• Plan and execute various types of audits (including Sarbanes-Oxley Project (aka SOX)) in accordance with the audit methodology, departmental standards and regulatory requirements.
• Evaluate the management of risk and internal controls in business. Present findings to and reach agreement with the business unit management; make practical and value-added recommendations to improve control environment and efficiency and effectiveness of operations.
• Prepare audit reports; audit reports are to be clear, concise and well-organized, and issued within departmental service standards.
• Utilize data analytics techniques to improve effectiveness and efficiency of audit process.
• Ensure quality of work completed.
• Execute various types of audits within time budgets and target dates, reporting any timing problems or budget over-runs to responsible project leads and Directors.
• Assist business unit management by providing consulting advices.
• Follow-up with business unit management regularly on the status/implementation of corrective action plans for timely audit finding closure.
• Actively participates in departmental initiatives.
• Provide guidance and coaching to team members.

We are looking for someone:

• Can communicate with business unit senior management and staff, to present audit findings clearly and concisely, reach agreement on appropriate solutions to risk management and operational efficiency issues
• Ability to prioritise, good time management in a multi-tasking environment
• Able to work overtime to meet internal or external deadlines
• To analyze business processes and controls over a wide diversity of operations across Asia, including in life and asset management business, identify key risks and control deficiencies, and develop practical and value-added recommendations for management implementation exercising sound business judgment
• Establish a high level of credibility and maintaining sound business relationships with business unit and department management and staff

Nice to Haves:

• 8+ years’ relevant experience.
• Good knowledge of life insurance and asset management business, audit methodologies, control frameworks and risk management techniques
• A fast learner
• Excellent communication skills, oral and written. Able to deal with confrontations and resolve conflicts.
• Proven relationship skills including a demonstrated ability to deal effectively with staff at all levels to Assistant Vice President
• Results oriented; able to strike balance on multiple priorities and projects
• Sound business judgment in assessing significance of issues and developing value added recommendations
• Commitment to quality
• Recognized accounting (CA, CMA, CGA, CPA, ACCA) or auditing (CIA, CISA) professional designation
• Strong team-player and willing shares ideas and knowledge. Able to collaborate with different team members in a multi-cultural environment.
• Actively seeks feedback from others and incorporates any necessary changes. At the same time, provide clear and timely constructive feedback.
• Challenges the status quo and proactively makes suggestions for continuous improvement.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

Manulife is a leading international financial services provider that helps people make their decisions easier and lives better. Serving Singapore since 1899, we grew from strength to strength to become a leading life insurer in Singapore that provides a broad range of insurance, retirement and wealth management solutions to meet the financial needs of our customers across their various life stages

Position Responsibilities:

• Drive annual dividend recommendation exercise in incorporating new governance processes that were approved for Matching Adjustment portfolio and Signature Legacy Growth.
• Drive the review of Par Segregation.
• Monitoring Par Fund's surplus on quarterly basis or on request basis
• Maintain and continually update the Par Fund governance Framework.
• Work closely with third parties, internal/external consultants, internal/external auditors, regulators ensuring adherence to Par Fund Management group guidelines and statutory regulations.
• Provide support and join force with Special project team on actuarial transformation projects.

Required Qualifications:

• 8-10 Years of experience in actuarial fields
• Qualified (or close to)
• Knowledge of local valuation regulation is a must.
• Attention to details
• Analytical thinking
• Ability to work collaboratively with other colleagues with different background across the organization.
• Good communication skill is desirable.

Preferred Qualifications:

• Actuarial degree

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The opportunity

• Perform product pricing for new product development with a focus on the Participating products as well as the analysis of the financial experience of insurance programs, driving pricing decisions and supporting risk management recommendations
• Presenting pricing recommendations to a variety of technical and non-technical audiences
• Developing and improving analytics, pricing methodologies and general business intelligence
• Supporting and providing input to the Product team on product design and initiatives
• Liaising with the Sales and Marketing, Legal, Compliance, Operations and Risk Management teams
• To facilitate internal discussion with product managers, pricing/valuation team and marketing team from Pricing viewpoint
• Support product approval negotiation with Corporate / Regional and Regulator
• Assist in the annual planning and budgeting cycle
• Base study for future new products development opportunity
• New product implementation support including system development and sales illustration Testing

How will you create impact?

This role reports pricing manager. The role will contribute custom product pricing, policy servicing and other actuarial pricing projects.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Good progress on actuarial exams
• At least 2 years of relevant experience
• Good knowledge in MS Office (Excel, Access, Word, Power Point)
• Team player oriented as well as able to work independently
• Knowledge of AXIS software is an advantage

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

The Opportunity

IT Business Analyst researches and analyzes improvement opportunities, conducts workflow analysis, prepares recommendations, and facilitates implementation of technology solutions that meet business needs.

Responsibilities

• Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams
• Support product owner, SME (Subject Matter Expert), engineers and architects in solutioning conversations, ensuring optimum leverage in underlying components while meeting business needs
• Conduct prioritization with product owner
• Play scrum master role and perform sprint planning
• Ensure squad members have accurate understanding on user stories and acceptance criteria
• Ensure delivery (code/product) is adequately tested to an acceptable standards
• Ensure UAT sign off is secured for deployment into production
• Use data to elaborate and justify
• Escalate risks and issue as necessary

General Accountabilities

• Work independently on tasks identified in the job profile with minimal guidance or oversight
• Develops a strategy / plan for project or program execution and actively manages its deployment

Behaviors & Interpersonal Skills

• Convert data into business information, and conveys context when providing technical guidance
• Influences peers and immediate supervisors to mitigate conflict and builds consensus in leading projects

Job Functional Knowledge

• Possesses depth of technical and functional knowledge outlined in the corresponding job profile and knowledge of related job disciplines that are closely related to their role
• Stays abreast of advancements in their technical field and can identify and apply these changes in their own work environment

Standard of Work

• Straightforward tasks likely to be completed to an acceptable standard
• Works within defined guidelines and policies with less direction based on project and program priorities

People Leadership & Autonomy

• Accountable for own work and may provide process and/or work standards advice within the team and/or area of specialty
• Support in leading projects or work streams and contributes to theirs planning
• Provides guidance to junior members of the team, as well as gains guidance from their supervisor(s)

Problem Solving

• Independently applies problem-solving abilities and exercises judgement to address business requirements

Context & Business Knowledge

• Understands the essential business or functional factors and how they influence one’s own domain
• Demonstrates general knowledge of the organization, its business processes

Job-specific Accountabilities

• Interprets and documents business and functional requirements
• Research and documents issues involving workflow procedures and processes
• Analyzes data and develops creative solutions
• Coordinates recommended process changes, enhancements and product implementations, including test plans to ensure successful implementation
• Collaborates with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems
• Translates business and user requirements into Epics, Features, and User Stories
• Facilitates the design sessions with the project implementation team
• Determines the acceptance testing framework and standards to assess completed projects
• Assists in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing
• Conducts review sessions to gain approval of requirements and manage changes through the application of standard control processes and tools
• Evaluates and recommends technological solutions that align with business needs and industry leading practices
• Facilitates communication between business stakeholders and technical teams throughout the project lifecycle
• Collaborates with development teams to ensure successful implementation of system enhancements or new solutions

Technical and Functional Knowledge

• In-depth understanding of business analysis principles and methodologies, and technological systems
• Good understanding of the group function including product offerings, and service and management structure
• Understanding of system design and analysis and user testing
• Experienced using business analysis tools and techniques
• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels
• Understanding of relevant software development methodologies
• Familiarity with enterprise-level systems and applications

Skills

• Project management
• Workflow design
• Stakeholder management
• Data analytics
• Technical documentation
• Agile

Required Qualifications:

• Minimum 5 years’ experience in BA role
• Experience in delivering enhancements, product, project for Life Insurance organization
• Delivery experience in Agile
• Experience working with regional development team

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

The Opportunity

As a core member of the Singapore Architecture Office, you will play a pivotal role in delivering strategic initiatives that align with both Singapore and regional visions. You will serve as a trusted advisor to multiple local and regional teams, providing strategic consulting as the primary interface between business and technology throughout the lifecycle of these initiatives. Your leadership will be crucial in guiding and inspiring the teams, fostering a culture of innovation and excellence. Highly adaptive to a dynamic technology landscape, you will collaborate with other architects and domain experts to ensure successful business value delivery. You should be an effective communicator, quick to learn new tools and systems, and flexible in the face of change. Your ability to swiftly understand business challenges and use a combination of tools and concepts to create solution proposals will be essential. This role reports directly to the Head of Architecture, Singapore.

Responsibilities:

• Define end-to-end solutions and enhance solution maturity across architecture layers.
• Establish solution roadmaps in alignment with Manulife’s regional target architecture in respective domains.
• Serve as an internal consultant to produce business transformation proposals with a clear architectural vision and lead the implementation of business transformation solutions through the definition and realization of interim architectures.
• Act as a domain expert to guide development teams in creating technical solutions that leverage business requirements, reference architecture, and solution architecture under the direction of the Asia Technology Office.
• Review, interpret, and respond to business requirements to ensure alignment between customer expectations and technology capabilities.
• Develop, test, and implement technology solutions, reporting on delivery commitments to ensure solutions are implemented as expected.
• Conduct Proof of Concepts to validate technology concepts and trends.
• Identify areas for improvement and suggest solution roadmaps to bridge any gaps.
• Assist country architects in the review of design and assessment of solutions.
• Partner with the DevOps owner to advance Engineering Excellence practices and provide guidance to the development team

Requirements:

• Strong leadership in technology, innovation, and team development.
• Deep understanding of business strategy and the ability to craft software, platform, and infrastructure architecture plans to support business outcomes.
• Extensive knowledge of application architecture and digital concepts, practices, and tools.
• Strong knowledge and expertise in security architecture.
• Broad knowledge of architectural frameworks and the ability to produce effective design principles.
• Experience with Microservice and API-based architectures.
• Awareness of industry technology trends and DevOps experience.
• Familiarity with agile and DevOps principles, test-driven development, continuous integration, and other software engineering best practices to accelerate the delivery and quality of new features.
• Ability to quickly comprehend new technologies and assess their potential impact and value for the organization.
• Extensive knowledge of the insurance business, systems, and processes is a plus.
• Experience with legacy transformation is a plus.
• Ability to balance multiple projects and priorities simultaneously.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the staff with the resources to solve critical problems for the future of our business, which is why we need you.

We are seeking a highly competent individual with relevant local experience in IFRS17 to strengthen Manulife Singapore's capacity on IFRS17 valuation..

Key responsibilities:

• Lead a sub-team in IFRS17 team which is responsible for Universal Life (UL) / Index Universal Life (IUL) and Non-Par (NP) line of business reporting in overall.
• Produce and deliver high-quality quarterly IFRS17 financial reporting package and analysis of the key drivers of the financial results.
• Localise the IFRS17 policy developed by Manulife Group and Regional to fit MLS business portfolio. Assess both financial and non-financial impact for decision making.
• Drive technical discussion with various stakeholders including internal/external auditors, Group / Regional office and senior management.
• Manage production for local GAAP reporting of FRS 117
• Provide advice to management on IFRS17 assumptions and reserving considerations for new and inforce products, campaigns and business committees. Ensure IFRS17 reserves appropriately reflect business initiatives and management decisions.
• Take a lead in producing business forecasts and plan projections on IFRS17 financial performance. Advise management on implications of IFRS17 and optimize business performance with drive and forward-looking view.
• In charge the Annual Basis Change and other annual reporting tasks.
• Manage SOX, ensure accuracy, reliability, efficiency and fulfil SOX and audit requirements.
• Coordinate for annual projects such as spot checking and AAR.
• Take the lead to refine and enhance the IFRS17 and FRS117 reporting production processes and controls, which is an important initiative for the whole IFRS17 team.
• Drive and provide support to ad-hoc projects related to IFRS17.
• Coach, develop and provide leadership to the team members.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Qualified Actuary from a recognized Actuarial examination body.
• 10 years or above of Actuarial working experience, with some experience in IFRS 17 is a plus.
• Excellent communication skills, both written and spoken.
• Ability to challenge on key issues and to find and suggest compromise to ensure the best long term outcome for the company.
• Ability to manage and drive project completion within timeline.
• Ability to work independently and collaborate with other departments and Group / Regional office.
• Strong ownership mindset.
• Strong leadership and experience in developing junior staff members.
• Working knowledge of AXIS will be an advantage

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impact.