Total 5 job vacancies by Manchester City Council

The Facilities Management team is part of the Corporate Estates team, ensuring that Manchester City Council provides building related functions that are appropriate for the delivery of a dynamic and modern City Council service. This includes total buildings and assets management that covers internal and external repairs, maintenance, cleaning, contracts and other resources such as staff and transport. We are committed to providing excellent service and surpass building users expectations by ensuring environments are:

- Clean and hygienic
- Comfortable with appropriate heating and lighting
- Fit for purpose and compliant
- Safe and secure

The Facilities Officer will contribute towards the goals of the team through the provision of high quality and responsive facilities management.

Your main responsibilities will be:
- Carrying out safety inspections and reporting defects to ensure safe working environments
- Managing orders for maintenance and repair works in line with procedure, budgets and timescales
- Deal efficiently with all internal and external customer correspondence
- Undertaking the management of resources, including the direct line management of a team

Multiple applications, systems and associated software packages will be used daily; therefore, ICT skills are essential. You must be available to work shift patterns within our core hours of 06:00 and 18:00.

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Working hours: 35 hours per week
Contract type: Fixed Term until June 2026
Closing date: 18 August 2024

You’ll need to be a high-performing, enthusiastic person who is adaptable, resourceful and determined to turn your talents, and our investment in you, into a better future for Manchester and its residents. This role is no walk in the park.

Fourteen years of cuts and austerity have stretched our budgets, services, residents, and local economy close to the limits. But Manchester has bucked trends and is continuing to grow.

That’s because we attract staff who can think differently, who listen to and work with our residents – and each other –with profound understanding and compassion, and who aren’t afraid to try new things to get us where we aim to be.

Are you ready to make a commitment to working for Manchester City Council, helping us to tackle our complex and diverse challenges, and to provide the support, challenge, training, insight, and intelligence our services need to make the best of our budgets for the benefit of our residents? You must be prepared to challenge the status quo to bring about change, be able to learn and share knowledge and experiences, have resilience, and show dedication to making our city and our residents the best that they can be.

In return we will support and develop you in all aspects of the ICT service and to do this you will require an insight and understanding of all the services that we deliver and procure, to enable you to become everything you want to be.

About the Role

Manchester Council are replacing its Legacy HR and Finance system. Replacing the system will bring new functionality and more intuitive ways of working for the organisation, the council is looking for an Adopt not Adapt approach to implementing the system.

We are looking for a Service Delivery Manager to join the team and lead implementation from the ICT perspective working in a multidisciplinary programme team to improve processes and working practice to support good working practices across Finance, HR and ICT. The post holder will be responsible for delivering and coordinating the ICT elements of the programme and smoothly transitioning into business as usual for on-going support. Responsible for ensuring we have a compliant system whilst engaging ICT colleagues to support programme deliverables and best practices documentation document best practice for our support processes and alignment of these across the service.

Manchester Council is on a mission to replace its Legacy HR and Finance system with SAP S4 Hana and Success factors, bringing new functionality and intuitive ways of working to our organisation. We're embracing an "Adopt not Adapt" approach to this change, and we need a dynamic ICT Service Delivery Manager to join our programme team!

As the Service Delivery Manager in ICT, you will lead the implementation of our new system from a technological perspective, working closely with a multidisciplinary team including external parties (Systems Integrator and SAP) to improve processes and practices that support the system implementation and business transformation.

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We have two vacancies for Case Management Officers within the Charging Team. This team is based within the Revenue and Benefits Service Area. The role is to financially assess a citizen’s ability to contribute towards the cost of their Adult Social Care service.
Case Management Officers are required to competently use a variety of ICT systems to obtain financial information. You must be able to communicate with vulnerable citizens, their relatives and professionals to obtain the financial information required. The role involves working to tight deadlines in a busy environment where most of the customer contact is by letter, email, and over the telephone.

We want to hear from you if you are flexible, have excellent attention to detail and the ability to manage and prioritise your own workload. You will need the ability to administer financial processes, understand benefit information, learn to navigate and investigate information within Liquid Logic, ContrOCC, Academy and Searchlight. You will need to deliver excellent customer service to Manchester residents within a high-profile service area by demonstrating Our Manchester behaviours.

Candidates will receive on the job training and ongoing support and guidance. You must also be willing to travel to Manchester City Centre for training and other locations within Manchester when required.

The successful candidates will benefit from a generous flexitime scheme. This post will be Hybrid working, however most of the training will be face to face and our office is based at Alexandra House in Hulme, Manchester, where local amenities include a leisure centre, supermarket and free parking.

Youi must also be able to travel to Manchester City Centre for training and other locations within Manchester when required.

About the Candidate
The role involves supporting the citizens of Manchester by completing a financial assessment for individuals who need and receive care and support within both non-residential and residential settings.

We are a fast-moving team who receive communications from a wide range of sources. To do this role you will need to be able to work on your own initiative whilst retaining a strong role as a team player.

You will be assigned a daily caseload that needs to be managed from start to conclusion, whilst continually reviewing and prioritising any previous unfinished cases.

You will communicate with the citizens of Manchester, some of whom are vulnerable. You will need to be emotionally resilient as the details of the cases can often contain distressing or sensitive information about a person’s circumstance.

Each day you will send letters to citizens about the cost of their care package and how much they must contribute towards this. You will need to be able to understand and provide a breakdown of their accounts, financial assessments, and payment instructions. Training will be given, but you must be able to apply your learning whilst carrying out your day to day role.

Strong communication skills, diary management and working on your own initiative is essential for this role. You need to be able to react positively to change and be able to adapt to new information and updates as they come to light. The request to carry out a financial assessment comes from Social Workers and Care Managers. You must be able to liaise with vulnerable people and professionals about financial matters at a difficult time. You will need to be able to communicate by using, emails, telephone and by drafting and sending out letters.

When completing a Financial Assessment, you will need to undertake thorough checks to identify a citizen’s income and expenditure. Having attention to detail is essential for the role, as well as the ability to interpret information from various sources. We use systems such as Controcc to carry out assessments, Liquid Logic to update professionals and a DWP system to obtain some financial information. Training will be given to learn these systems, but you must be competent in using different computers systems and or packages such as Microsoft products.

One of the main areas of the role is to respond to emails that are received daily from citizens, professionals, and other internal and external departments. Emails vary and can include contacting the citizen to discuss a query with their account, their assessment, or payments. You must be able to deal with sensitive information and at times legal information and therefore follow all Data Protection guidance when collecting and storing documents.

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Staying Close is a model which provides an enhanced support package for young people leaving care. Staying Close provides an offer a package of practical and emotional support, provided by a dedicated staying close coordinator.

Many care leavers report experiencing a ‘cliff-edge’ when they leave care and move into an independent tenancy. They report not feeling equipped to deal with the challenges of living independently and as a result, many care leavers get into debt and arrears and lose their tenancies.

Also, many young people leaving care do not have strong support networks to help them with the transition to independent living. As a result, care leavers are particularly at risk of homelessness due to a lack of transitional and practical support, and a lack of suitable accommodation.

Staying Close aims to provide the necessary emotional and practical support to help young people transition into independent living, giving them the tools to successfully live independently.

You will work within Manchester's Staying Close offer to provide additional support to care leavers to improve accommodation outcomes, stability and reduce homelessness. To help further develop joint working between the Leaving Care Service, housing services and partner agencies.

You will also be required to work flexibly with some evening/ weekend work required for the role.

The role holder will work collaboratively with other focused services to ensure that Council services and partner agencies are working to the highest standards to provide quality services for our young people in Manchester.

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About The Role

This role is subject to:

-Driving Licence – you must always hold a full valid driving licence

The Operations Support Officer will provide support across 2 areas of Operational Communications; Print & Mail and AV and Presentation Services.

The role will see the post holder working within 2 very experienced and established teams proving a supportive and friendly working environment.

The main duties will be to sort, process and deliver inbound mail items.

Onward delivery duty involves transporting mail items from Openshaw to the Town Hall on a daily basis using the mailroom van.

The post holder will be required to drive the mailroom van when needed and share this duty with others within the team so that there is always someone available to perform this task.

Dealing with face to face internal customer enquiries when delivering and collecting mail from the Town Hall or any other sites. The post holder will be required to provide advice and guidance to customers regarding mail and how to use the service. This will include recommending the best and most efficient way to send some items through the mail system.

To process and prepare outbound mail items for collection by mail provider. All mail processed must be presented and completed in-line with all mail provider requirements, including the creation and provision of paperwork and mailing information data.

To support the main production team with various admin tasks and physical operating of multiple items of equipment. Admin tasks will include basic data entry and access and use of various supplier systems for inputting information and booking in work for collection.

In addition to the duties of the Print & Mail team, the role also requires AV delivery support for various Council functions and meetings. These duties include; transfer of equipment, set up and install, operating and monitoring equipment performance and operation during event delivery and removing and storage of all equipment used.

Most of the duties for the AV team will be undertaken in and around the Town Hall and so the role will be split across 2 sites / teams but there will be a process for managing this using a planned rota but there could be variations to this during peak times where the post holder may be required to undertake duties for one area for more prolonged periods.

Full training will be provided for the safe and correct operation of all equipment used across the 2 teams.

The role itself is mainly a manual one with much of the Print & Mail work being non-desk based so there will be large periods where the post holder will be on their feet standing or moving between areas of equipment.

Prolonged sitting will only really occur during the delivery or meetings or events where the post holder could be sat at the AV and PA delivery desk for the duration of the presentation. Comfort breaks and personnel swap overs will be worked in for longer meetings such as full day conferences etc.

There is some manual lifting involved (boxes, mail bags and AV equipment) but most tasks are short-lived and weight limits are applied so nothing deemed too heavy is moved without adequate assistance or equipment involved such as box trolleys, cages and pump trucks where applicable.

Any queries regarding the role should be sent to anna.caswell-thorp@manchester.gov.uk


About the Candidate

We are looking for someone who is confident and likes to work as part of a team.

Communication skills are key as the post holder will be working with staff from other services as well as their direct colleagues.

Being comfortable speaking to people and advising directly or sign-posting to further support is very important.
As ambassadors for the service and the Council good personal skills are essential.

Working with multimedia equipment and AV systems requires certain levels of concentration so we are looking for someone who can remain focused and concentrated for varied periods of time. In the main when supporting the delivery of an event there are not many issues but being alert to something which many not be working correctly or could be at risk of failing is important.

The post holder would need to be a confident as well as competent driver being comfortable driving the mailroom van across Manchester. The journey itself is relatively short but it will be during some busy times of the day with high volumes of traffic so they would need to be ok to do this when required. The mailroom van currently used is an electric automatic vehicle so all UK driving licences should be suitable for this.

We want someone who can work well within in tight timescales as some of the functions involved across both Operational Services are time critical. This includes having the mail ready and sorted for delivery and collection (target times for both to be completed) and making sure that meetings the AV team are supporting can commence on time from a technical set up and testing perspective.

We are looking for someone who is physically capable and comfortable working in a production environment which can be noisy and requires long periods working stood up operating machinery.

Some of the tasks involve using ICT systems and data input so we are looking for someone who is comfortable using computers and confident when learning and using something new.

Protecting information is also a key element of the role as we deal with information across the teams which is confidential and can be sensitive, so we are looking for someone who understands the importance of discretion and has good levels of integrity to protect and preserve the Council's reputation.

Proud member of the Disability Confident employer scheme