If you have experience or an interest in Income Recovery, you’ve picked a great time to look at Longhurst Group... As part of our mission, we aspire to deliver excellent Housing Management Services for all of our customers, and to help us we’re now looking for a talented Income Recovery Advisor to join us on fixed term basis for a period of 6 months. This role would enable you to directly contribute to helping other by delivering a great Income service, helping our residents to maintain their tenancy and directly supports them.
Joining a large, supportive and experienced team you’ll be dealing with debt recovery up to court phase, at which point you’ll hand over to our Income Recovery Officers. The role will be a hybrid position, contracted to 36.25 hours per week. To us, this means home-working with an expectation working from one of our offices a minimum of once per week (Boston, Rushden, Peterborough) for collaboration, training or meeting purposes to support your colleagues or customers.
When joining our Income Recovery Team your work will be varied each day and really ‘make a difference’. In this role you will build on your experience of:
Being part of a successful team, working collectively to reduce rent debt and ensure our customers put rent first, while balancing our responsibilities as a social landlord.
Holding quality and in-depth telephone conversations with tenants in rent debt, fully establishing their financial circumstances, working through Income and Expenditures, and establishing the reasons for non-payment.
Using facts established, to decide upon a proportionate and appropriate approach toward each tenant.
Giving clear, and where necessary, firm messages regarding the importance of rent being prioritised.
Gaining a payment proposal to clear rent debt in the shortest affordable period of time.
Establishing a genuine commitment to future good payment conduct.
About You
Our ideal candidate will have experience in debt recovery and telephone-based work, preferably within Social Housing, although if you hold transferable skills and are keen to make a difference in peoples lives, we’ll give you all the tools you need to succeed. As an Income Recovery Advisor with a strong customer service ethic, you must have an ability to demonstrate:
Excellent negotiating skills.
Ability to stay cool in challenging situations.
Drive and organisational skills to manage your own caseload.
Ability to communicate effectively with our customers primarily by telephone contact, but also via a range of written media.
An understanding of debt recovery management.
Good knowledge of welfare benefits.
What you receive from us
28 days annual leave plus bank holidays (pro rata to contract)
Pension Scheme
Life Cover (as part of pension scheme membership)
Health Care Cash Plan
Free Eye Tests
Investment in your personal development through our extensive learning and development opportunities.
Family friendly, carers leave plus other paid leave
Employee Assistance programme
Wellbeing Support
Free flu vaccinations
Carers Networking Group a platform to support Unpaid Carers
How to apply
Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Vetting Requirements
The important things - We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.
Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.
Equal Opportunities
As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.
We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group.
Our company
Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 24,000 homes and a wide range of care and support services.
With a team of 1,300 colleagues guided by our shared values, our vision is to improve the lives of our customers and our colleagues and to enhance the communities we serve. We do this by focusing on two clear themes of work: Health and wellbeing and economic resilience.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
