As an CX Engineer (IT Logistics and Workshop technician), you will provide support to Field Service delivery for device and common application technology. You will do this by fulfilling a range of tasks focused on maintaining a healthy supply chain to the field team.
In addition, you will assist in providing an IT concierge service at a pick-up / drop-off (PUDO) point also knowns as the Tech Lounge. This role is located on site at a customer office South of Brisbane.
Your core responsibilities will consist of:
- Providing a Level 1 IT support service for all end user walk-ups
- Assist users by appropriately directing them to various additional support channels via established processes and procedures.
- Process incoming IT Stock – receipt / validate incoming stock, put away stock into shelves for IT use, update system stock quantities
- Stock maintenance – stocktake locations including Minimum stock level (MSL) spot checks.
- Storeroom hygiene – ensure storeroom is maintained by disposing of excessive packaging, safety standards/processes are followed, stock is stored in designated locations
- Complete basic repairs to serviceable end user devices – laptop battery replacement, memory upgrades, Customer Replaceable Unit (CRU) swap outs (eg. Desktop CPU Fans).
- Process device warranty with 3rd party hardware vendors (end-to-end). Dell, Microsoft, Apple (lodge RMA, schedule onsite repairs or ship devices for repair / replacement and return repaired items to usable stock).
- Work with team leads and managers to develop improvement recommendations for all areas within this role (Logistics, Repairs, Tech Lounge)
- Update process documentation (Knowledge Management)
- Ensuring all policies, procedures and work instructions are followed
- Other duties relevant to customer IT support as required.
About You
- A passion for hand-on IT in all forms
- IT certification – Cert IV Information Technology or similar (CompTIA A+)
- Possess strong written and verbal communication skills;
- Practical and demonstratable experience in end user device support
- Have a desire to improve processes and procedures.
- Pride yourself on your ability to manage multiple competing priorities with a high attention to detail
- 2+ years’ experience in a customer service role
- 1+ years’ experience in IT role highly regarded but not necessary
Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you.
Here is how our benefits help you Belong, Grow and Thrive
- Equal Paid Parental Leave to all primary and secondary carers
- Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.
- Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours
- Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling you own professional success.
About us
At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!
As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.
We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen.
Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact.
With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7.
Join us, and let's shape the future of tech together!
