Total 139 job vacancies by LVMH

The Maison CHAUMET - since its founding in Paris in 1780, the history of Chaumet has been entwined with the History of France, since almost immediately after its founding, the Maison very quickly became the official jeweller to Empress Josephine. The High Jewellery savoir-faire of the Maison has been passed down from generations of jewellers for over 235 years. Crafted in the very heart of the Place Vendôme, the jewellery and watchmaking creations reflect these exceptional skills and pay tribute to the Parisian style. Currently in full transformation and firmly anchored in modernity, the House of Chaumet is undergoing a global repositioning with a strong sales growth and we are actively looking for a Senior Sales Ambassador based in Singapore.

Reporting to the Boutique Manager, the Sales Ambassador will be responsible for meeting individual and boutique sales targets, providing exceptional client service levels at all times, cultivating and maintaining a loyal client base and assisting with daily boutique operations.

Key Duties & Responsibilities

• Achieve monthly and yearly sales targets as assigned by the Boutique Manager.
• Follow all the sales & operations processes and requirements according to the Company policies.
• Act as a brand ambassador by demonstrating high level of product & brand knowledge and customer service.
• Achieve high customer satisfaction to build long term relationships between the brand and customers. This includes to work closely with customers on after service issues.
• Support events, activities and change of visual merchandising with the marketing team.
• Maintain the best boutique conditions at all times. E.g. cleanliness, safety, security etc.
• Support all ad-hoc duties as assigned by the Boutique Manager

Profile

• At least 3-5 years’ experience in retail operations with successful track record gained from luxury jewelry industry
• Sales and resulted-oriented
• Excellent customer servicing skills
• Good communication and interpersonal skills
• Fluency in English
• Self-motivated, team player, positive thinker, creative and effective
• High integrity with good ethics and values
  

SALES TARGET ACHIEVEMENT

• Achieve personal sales targets, sales per transaction, and units per transaction as set by the Brand/Retail Manager.
• Maximize sales through effective link and cross-selling techniques, enhancing customer purchases.

CUSTOMER RELATIONS & CLIENTELING 

• Cultivate strong customer relations with a warm and sincere "Welcome to Guerlain," establishing a positive rapport with clients.
• Apply Clienteling strategies to build long-term relationships, understanding and catering to individual client preferences and needs.
• Provide accurate and personalized skin consultations for each client, demonstrating in-depth product knowledge and expertise.
• Act as an ambassador for service excellence, ensuring every customer interaction reflects the highest standards of Guerlain's customer service.

PRODUCT KNOWLEDGE AND CUSTOMIZED SERVICE

• Demonstrate products using the Dare to Be techniques, aligning recommendations with the client's specific requirements.
• Propose and deliver tailor-made services and consultations based on Dare to Be guidelines, ensuring a unique and customized experience for every client.

VISUAL MERCHANDISING AND STORE OPTIMIZATION

• Ensure the store's visual merchandising (VM) is at its optimal level, maintaining an attractive and enticing display for customers.
• Collaborate with the team to organize products and displays, ensuring a visually appealing and organized store environment that enhances the customer shopping experience.

This internship will involve tasks overlapping both Asia Pacific Local Market and Travel Retail.

Opportunities & Exposure

1. Launch Preparation & Strategy

• Coordinate with the Marketing Managers and help prepare launch marketing presentations, booklets, assortment analysis and product orders.
• Identify and adapt the international launch packages to APAC (retail-tainment ideas, local productions, translations, visuals etc.).
• Help to prepare 360 launch platforms sent out 2 months prior to launch.

1. Business & Competition Analysis

• Carry out post-launch reports and ad-hoc business analysis with recommendations.
• Keep competitors’ initiatives under scrutiny and provide follow-up on competitors’ launches and interesting innovations to ensure the Marketing team members have the latest market information

1. Marketing Operations & Administrative

• Reporting: Weekly newsletters to send out to all regions, weekly & monthly newsletters to HQ
• Preparation of launch collaterals (including items like video loops & translations)
• Logistics (including but not exhaustive): Dispatch of HQ and local produced collaterals, product samples to different markets

YOUR IMPACT _________
Under the supervision of the Regional Finance Director PCD TR APAC, you will be a key business partner in understanding and analyzing the complex yet fascinating and growing Travel Retail business of the APAC region. As part of the Finance Team, you will have a significant role into defining the PCD TR APAC financial equation through the different forecast exercises and closings, participating in making sure the financial operations run smoothly at the right level of data quality. Also, you will be a key contributor in various optimization and revamping projects of our financial processes. The position is based in Singapore and your main stakeholders will be the accounting teams and operational Teams of the different areas.

YOUR MISSION_________

• Running controlling & financial operations: To be Actively involved in the day-to-day operations of the department and therefore of the whole region. This includes making sure our expenses are booked at the right level of expectation, on a timely manner following the right phasing and proper affectation within our financials.
• Analysis & reporting: Partnering with the different stakeholders to analyze the gaps and inconsistencies that may arise from those bookings vs our expectation and report back to the business / management with necessary recommendations or alerts.
• On the regulatory side, to ensure the actuals are aligned with accounting standards, respecting regional, central and internal control guidelines. To conduct in-depth financial analysis when required, providing insights to the Management. To build-up and sustain a reporting environment that allows the stakeholders to access their key financials data and a seamless manner.
• Continuous improvement: To be proactive into identifying, proposing to Management and coordinating improvement of our financial processes at local or regional level. To be a key coordinator / contributor toward central initiatives that are aiming at improving our financial processes and information workflows.

YOUR IMPACT _________                  

The Regional Assistant Retail Education Manager plays a key role in driving and animating the Makeup category, digital and client experience education strategy in Travel Retail Asia Pacific (TR APAC). As the subject matter expert in Makeup, you will be an integral part of the regional training team to adapt and create content for estimate population of 700 Beauty Consultants across 250 doors in the APAC region. You will lead the Makeup specialist development plan and build a community of passionate Dior Color Stylists and Makeup Artists.

With responsibility to support transversal projects within digital learning, you will manage makeup e-modules and drive BC engagement within this digital learning community. Together with the education and marketing team, you will collaborate to organize events such as BC seminars, Train-the-Trainers (TTT) and other engagement activities.

Reporting to the Regional Senior Retail Education Manager, you will also work closely with the Training Managers to support their training content needs, and with the Regional Marketing team to refine retail tools, services and exciting experiences for our customers.

YOUR MISSION _________

MAKEUP CATEGORY TRAINING

• Be the voice of Travel Retail APAC for Makeup Education
• Adapt and transmit centrally-created Makeup training modules and tools for TR APAC, collaborating with Regional Makeup Marketing and each market’s Training Managers (TM) on needs and strategy. 
• Deliver Train-the-trainer to TMs on key makeup modules including novelties, integration, professionalization, and specialization level.
• Closely follow global and regional Makeup trends, transmitting them to the field team through creation of digital content and videos.
• Work closely with the Digital Training project team to digitalize makeup modules.
• Together with the Regional Training team, produce Generic Staff 3-axis training modules and tools.
• Work with vendors to translate and proof-read Makeup training content developed by Central and/or Regional.
• Collect feedback to continuously improve quality of materials to address the markets’ needs, provide advice for category and trade marketing and business development teams on services. 
• Plan Makeup learning calendar and maintain Makeup modules library, ensuring that all content is available in a timely manner to support launch calendar and Makeup curriculum.

• Adapt Makeup services according to the region’s needs and implement in timely manner (with launches, new openings etc.) 

MAKEUP SPECIALISTS’ DEVELOPMENT AND COMMUNITY ENGAGEMENT

• Plan and rollout yearly Makeup Specialist certifications with every market.
• Build field team’s passion in Makeup, identify and develop Makeup Specialists (Color Stylists & Makeup Artists).
• Build field team’s makeup expertise, makeup demonstration and application, and selling skills through seminars/ webinars, digital and/or physical.
• Maintain frequent communication with Makeup community via the digital training app, share relevant retail information and social media buzz updates. 
• Work closely with markets to consolidate and share key insights on Chinese and Local consumer trends and selling approach.

• Forecasting of grooming products and gifts for Makeup specialists & BCs and ensure timely order for on-counter date.

• Support the Senior Retail Education Manager with budget updates on tools, grooming and gifting expenses.

MAKEUP SERVICES AND TOOLS

• Lead the implementation of Makeup services, adapted to the format of market’s needs, from on-counter to animations/VIP events.
• Ensure a consistent standard of makeup service excellence across key boutiques, with expert consultations, artistry skills and cross-selling capabilities.
• Train-the-trainer on Makeup Retail tools (Lip Tool etc.) and Makeup services (consultation, pampering, masterclasses).
• Responsible for the update of Makeup Retail Tools for the POS
• Collect feedback and provide advice for makeup category marketing and business development teams on retail tools and services. 

PLAN MAKEUP LEARNING CALENDAR AND MAINTAIN MAKEUP MODULES LIBRARY

• Provide a clear roadmap of the learning support provided and required from various stakeholders.
• To download the centrally-created modules into the regional SharePoint folders, releasing the adapted content in a timely manner to ensure ample support for launches, and maintaining an organized library of modules for trainers.

BC SEMINAR / SPECIALIST SEMINAR / GOLDEN STAR NOMINEES

• Be a key member of the organizing committee of regional key events.
• Design, plan and organize the workshops and activities for makeup category.
• Collaborate with forecast team to ensure the supply of gifts and product testers.
• Where needed, to support the project manager of the Seminar/Event.

ADMINISTRATIVE AND OPERATIONAL SUPPORT

• Create, Manage and Monitor all Training Packages on InDior App for all categories (Forecasting Tool)
• Collaborate with Regional and Market Trainers on each FM Run to forecast quantity allocation for training gifts, grooming kit, uniforms and couture gifts.
• Track market consumption as per forecast to ensure minimal wastage.
• Liase with supply team on item availability and cascade info to market to ensure timely delivery.
• Support in uniform & grooming plan.
• Support in the financial processing of quotations, POs, invoices and updating of budget expenses.

The Maison CHAUMET - since its founding in Paris in 1780, the history of Chaumet has been entwined with the History of France, since almost immediately after its founding, the Maison very quickly became the official jeweller to Empress Josephine. The High Jewellery savoir-faire of the Maison has been passed down from generations of jewellers for over 235 years. Crafted in the very heart of the Place Vendôme, the jewellery and watchmaking creations reflect these exceptional skills and pay tribute to the Parisian style. Currently in full transformation and firmly anchored in modernity, the House of Chaumet is undergoing a global repositioning with a strong sales growth and we are actively looking for a Senior Sales Ambassador based in Singapore.

Reporting to the Boutique Manager, the Sales Ambassador will be responsible for meeting individual and boutique sales targets, providing exceptional client service levels at all times, cultivating and maintaining a loyal client base and assisting with daily boutique operations.

Key Duties & Responsibilities

• Achieve monthly and yearly sales targets as assigned by the Boutique Manager.
• Follow all the sales & operations processes and requirements according to the Company policies.
• Act as a brand ambassador by demonstrating high level of product & brand knowledge and customer service.
• Achieve high customer satisfaction to build long term relationships between the brand and customers. This includes to work closely with customers on after service issues.
• Support events, activities and change of visual merchandising with the marketing team.
• Maintain the best boutique conditions at all times. E.g. cleanliness, safety, security etc.
• Support all ad-hoc duties as assigned by the Boutique Manager

Profile

• At least 3-5 years’ experience in retail operations with successful track record gained from luxury jewelry industry
• Sales and resulted-oriented
• Excellent customer servicing skills
• Good communication and interpersonal skills
• Fluency in English
• Self-motivated, team player, positive thinker, creative and effective
• High integrity with good ethics and values
  

Opportunities & Exposure

1. FP&A

• Assist controlling team for month-end closing tasks (e.g. review of accruals, monthly reporting for the HQ, Region or for local management)
• Analyse the main variances vs. last year and budget
• Evaluate profitability of the Brands analysing monthly P&L
• Prepare monthly meeting for Brands Management

1. Budget Preparation

• Prepare budget review meeting and budget review

1. Others

• Review of controlling procedures and update, if needed
• Streamline reporting processes and help to organize access to data
• Ad hoc analysis and project follow up

Main Responsibilities:

• Assist in preparation of planogram and operational guidelines of product launches across the region.
• Adapt Global/APAC guidelines and develop design proposals for in-store activations and Sephora animations.
• Coordinate with external vendors to ensure smooth execution of launch visuals, POSMs, trade animations.
• Collaborate with marketing / commercial teams to compile counter and animation pictures for HQ/APAC reporting.
• Support VM operational matters e.g product ordering, POSM shipment, cost tracking and PO creation.

Digital & Communications Marketing

• Assist in asset and banner creation for e-retail channels
• Track competitors’ ads activities monthly and share via competitors report
• Plan and execute monthly social media calendar for Givenchy Singapore, Malaysia & Thailand
• Plan, negotiate & track for monthly social visibility on key retailer channels
• Assist in PR launch campaigns
• Assist in all PR requisition to ensure that we have the required stocks for launch
• Liaise with PR Agency to ensure PR stocks are sent to our partners on time

• Ensure that all post campaign reports are updated regularly

• Track competitors’ PR activities and share in monthly competitors report
• Fill in all Digital NIF for Sephora’s launch listing
• Ensure all listings on Department Stores are launched on-time
• Track competitors’ e-commerce activities and share in monthly competitors report
• Assist in the rolling out of CRM plans such as EDM planning and setup

Retail Marketing

• Support local promotions, events, and concepts to deliver on Brand KPIs
• Communicate with BCs to ensure that they are aware of the upcoming promotional campaigns and events
• Ensure day-to-day operational excellence of trade marketing activities
• Track in-store competitors’ activities and share in monthly competitors report
• Prepare in-store communications artworks
• Liaising with Retailers on confirmation of artwork
• Assist with Product Registration & price maintenance

Opportunities & Exposure

1. Ecommerce Merchandising Management - Manages and executes brand site and e-tailers merchandising
2. Supports all day-to-day Ecommerce matters including operations, animation and campaign preparation
3. Communicates with local markets to align plans and have them perfectly executed in a timely manner
4. Supports the Ecommerce communications planning including email and communications campaigns.
5. Creatives & Design Development – To assist in ideating and developing digital content and other e-collaterals needed for SEAO projects (e.g. Brand Channels and E-tailers on-site banners, Instagram and Facebook creative creation)
6. Events – To assist in organizing and executing SEA PR & Marketing events
7. 360 Marketing Plans – To participate in the planning of marketing & digital plans for local execution

OPENINGS

• Assists the Senior VM Manager in completing the visual merchandising aspects of a new store by preparing the planogram, category organization and visual elements of the store.
• Assist the markets in sourcing and ordering of merchandising elements, manage the production processes, timeline and quality.
• Align market’s needs with regional direction in the presentation of products and visuals.
• Preparation of comprehensive and clear store opening fitting guide for markets to follow.

ANIMATION & PRODUCT LAUNCHES

• To consolidate and submit forecasting of launch POSM on behalf of markets based on regional marketing priorities and budget.
• Design and create visual merchandising displays that are relevant to the region’s assortment and marketing needs and manage the production and delivery to markets.
• Manage and plan the visual merchandising execution based on the diverse retail channels needs and limitations.
• Update planogram for all channels and formats by working with sales team on the long-term assortment plans.
• Preparation of visuals for various formats utilizing brand guidelines and manage vendors in the process.
• Preparation of comprehensive and clear launch fitting guide relevant for all markets to follow.
• To support the Senior VM Manager to provide asset creation and graphic layout for all launches and related market event setup.
• Consolidate launch reports from markets for submission to brand HQ.
• To submit assortment and planograms to Sephora for every launch changeover.

FORECASTING, INVENTORY MANAGEMENT & BUDGET

• To manage long-term planning for planograms based on the product assortment plan to identify POSM needs and allocation between all markets in the region.
• To consolidate and submit forecasting of generic and permanent POSM based on above, while validating warehouse stock levels to ensure accurate forecast.
• Track status of orders and ensure timely delivery of POSMs to each market.
• Work with logistics team to align allocation plans for markets and ensure healthy POSM stock levels.
• Manage local production to fulfill market needs where necessary.
• Manage SEAO VM budget.
•  

MARKET SUPPORT

• Guide and support markets to ensure up-to-date and compliance of brand guidelines and visual merchandising strategy.
• Assist in solving of discrepancies and provide technical advice to maintenance needs and store upkeep.

• RETAIL SALES DEVELOPMENT
  • Support SRM in building effective communication tools to share sales datas to retail team
  • Prepare weekly and monthly sales performance deck and present to Retail Team hand in hand with SRM
  • Assist SRM in building effective incentive plan based on marketing & business needs
  • Coordinate, verify and share result of incentive & commission to sales team on a monthly basis
  • Visit point of sales on a weekly basis and ensure counter / boutique needs are met

• RETAIL STAFF MANAGEMENT
  • Monitor key retail KPI and provide quantitative report to SRM
  • Review retail team productivity and gather retail team needs in term of coaching & training
  • Ensure new product launches information are well disseminated to the retail team:
    • Prepare deck including all information related to new launch in partnership with Marketing Team
  • Create a positive and strong synergy within the team, ensure positive mindset

• RETAIL EXCELLENCE
  • Lead Mystery shopping Execution
    • Communicate and feedback to the retail team on key learnings and areas of improvement
  • Assist SRM during in/out of store event and ensure perfect execution with high level of service
  • Lead Bee Gold App (CRM tool) campaigns execution to strengthen Retail Staff relationship with Guerlain members and increase retail sales:
    • Create campaign based on marketing & business priorities
    • Ensure customer focus list is well defined
    • Monitor, review and analyze campaign performance
  • Work hand in hand with Marketing Team on developing the high clienteling network by reviewing the database and spending of Guerlain customers

• REPORT / ANALYSIS
  • Provide weekly & monthly sales analysis on Guerlain’s performance
  • Provide Boutiques report on a monthly basis
  • Provide monthly competitor’s report
  • Create purchase order on a monthly basis for all retail matters

The purchasing trainee will be responsible for:

• Administrative work
• Suppliers panel management
• Launch of social audit and follow up on the corrective actions plans
• Some purchasing projects => Biddings, negotiations and awarding projects (under direct responsibility of the Purchasing Manager)
• Possibly some contracts settlement and negotiations (under direct responsibility of the Purchasing Manager)
• Prepare reports – Analysis

The purchasing portfolios (segments/families) covered will be depending on the workload at the given moments.

In parallel, he/she could possibly participate in the long-run strategic projects such as :

• Regional biddings on key items
• Sourcing

Value analysis studies

• Analyze existing reports to different stakeholders, identify process gaps and optimize them for standardization across the company
• Manage end-to-end analyses; identify issues, gather information from various sources, analyze data, interpret patterns and trends, build models, give recommendations, and create insightful automated reports
• Translate business needs into BI reports with unique use cases for key users
• Automate and validate newly created reports and develop corrective actions to improve data integrity and quality
• Set up and maintain BI tools, infrastructure, and integration with internal and external data sources
• Support ad-hoc data requests & reporting

Opportunities & Exposure

1. Activation Calendar & Trade Plan

• Oversee the animation calendar to ensure it is fully updated
• Manage and update the full-year Trade Plan according to changes from Markets, and carry out detailed analysis of YOY trade data by line and by Market

1. Animation Planning & Preparation

• Assist the Marketing team in the feedback of activity proposals from the Markets (podiums, offline activities, and in-store events)
• Assist the Marketing team in developing trade tools adapted to APAC markets for all activations across the region
• Liaise with external suppliers to ensure efficient coordination of trade tool production and delivery to the Markets

1. Visual Merchandising

• Assist the Marketing team in providing in-store VM guidelines and feedback to the Markets
• Assist the Marketing team in developing VM display tools adapted to APAC markets

1. Competition Research & Analysis

• Prepare monthly newsletter detailing key competitor offline and online animations
• Monthly monitoring of competitor product positioning in key markets
• Mystery shopping to monitor competition best practices and key launches
• Conduct in-depth research about industry best practice in terms of Trade Marketing, new launches, and promotion plans (ability to leverage on Chinese sources is required)

1. Translations

• Support the Marketing team in Chinese English translation of contents from Local Markets, and English Chinese translation of regional trade tool content

1. Regional Team support

• Support the Regional team for any ad hoc request
• Support the team in the financial processing of quotations, invoices and updating of budget expenses