Posting End Date:
March 23, 2024
Join John Lewis or Waitrose today
If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.
That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.
Job Summary:
The Partnership is a company that celebrates the uniqueness of each individual. Here, you’re not just an employee, you’re a Partner, and you’re valued for being your authentic self.
Job Description:
What will you be doing?
As a Brand Experience Manager, you will influence the execution of all in-store customer touch points, creating inspiring retail theatre in an authentic way through virtual and in-store events and services, social media, marketing and ensuring the consistent delivery of campaigns. This will include working closely with the relevant leadership teams and individual Personal Stylists and Home Design Stylists to deliver outstanding and inspiring customer services.
To do this, you will identify and prioritise activity within your responsibilities, agreeing and communicating targets within your shop, developing a programme of work, and managing resources and budgets. You will work with and support senior leaders to deliver the vision consistently throughout your shop.
You will build a network of internal and external stakeholders and utilise insight and information to understand the market, your local customers and the community in which you trade, as well as the strategic direction of the business. You will use this knowledge and network to determine the local strategy regarding customer experience for your shop and the local community in order to create an inspiring shopping experience for our target customers.
Everything that you do will be focused on aligning to and building forward the experience of our customers, making informed, commercial decisions about where and how to focus resource, time and budget.
You will work with other key teams to champion, inspire, coach and train Partners to consistently enhance our customers’ experience, applying your keen eye for detail to look at the shop from a customer perspective and to ensure that every customer experiences the best of our brand. You will influence without authority to impact broadly across the shop, growing knowledge, capability and awareness of how each element of the shop can contribute to innovative delivery of the brand vision.
As an inspirational specialist in people, you'll guide and inspire Partners in your shop to create a culture of empowerment and engagement. You will support the shop lead to create the conditions for Partners to thrive as co-owners and to reach their full potential.
3 Key tasks that will be your responsibility are:
- Responsible for delivering branch wide service improvements through effective leadership, coaching and performance management.
- Identify new business opportunities through engaging local business stakeholders.
- Deliver inspiring cost effective event activities that drive customer engagement and spend.
What you'll have:
- A passion for customers, putting them at the heart of everything
- An understanding of the Partnership commitment to offer differentiated service and presentation that is aligned to our values
- A clear understanding of Retail, including our competitors and the wider social, political and economic factors which impact our business
- Relationship building skills with the ability to build rapport in order to collaborate and build lasting connections
- The ability to identify potential and talent in others, and to enable and empower Partners to grow and develop in capability and knowledge
- Proven skills in influencing and negotiating
What else could you bring?
- A creative background in presentation or events
- Retail management or front line customer service
- Stakeholder and project implementation experience
- Change management
- Budget Management experience
Please note:
We occasionally close vacancies early in the event we receive a high volume of applications and therefore we recommend you apply early.
This role may be subject to pre-employment screening.
Print off the job description now if you require it and ensure that you include an up to date CV.
Pay Range:
£25,100.00 up to £38,100.00 Annual
Scheduled Weekly hours:
37.5
Worker Type:
Permanent Partner
Job Level:
Partnership Level 8
Hours of Work:
37.5
At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.
Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers.
We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. 🌍 💚
We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.
Find out more about D&I in the Partnership here.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.
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