Total 31 customer service job vacancies in d05 clementi new town hong leong garden pasir panjang

AREA OF CONSIDERATION: Local Commuting Area - Management has determined in advance that there are sufficient number of applicants in the local area.

• Contacts nursing personnel for diet listing that includes all pertinent information regarding patients' prescribed diet, admission, discharge, hold meals, etc.
• Assembles and dispenses assigned items (condiments, salads, desserts, etc.) on patients' tray for regular and modified diets.
• Makes final assembly of trays, serving hot and cold food from carts.
• Sets up, loads and transports food carts to wards.
• Take nourishment inventories, replace expired bulk items, and label and distribute individual nourishments to appropriate patients or nursing stations.
• Maintains kitchen and work area in a clean and order condition. Applies special sanitary techniques in the work area.
• Occasionally serves as relief cook with detailed instructions regarding all activities.

• Performs such responsibilities but is not limited to, the quality monitoring of pharmacy services, consultation for personnel issues, accreditation standards and clinical services, provision of recommendations regarding appropriate staffing numbers and equipment purchases, compliance with the Service Unit policies and procedures such as formulary adherence and overall continuity of pharmaceutical care between the outlying clinics.
• Assures pharmacy control measures are in place including security of relevant pharmaceutical agents such as controlled substances
• Manages financial and budgetary matters relating to the pharmacy including pharmacy procurement, acquisition, and billing issues.
• Provides direct pharmaceutical services to inpatient and outpatient units.
• Oversees coordinates, plans, organizes, implements and evaluates the work unit.
• Creates schedules, work plans, performance assessment plans, performance improvement plans, applies disciplinary action, counsels staff, recruits and hires staff, prepares position descriptions and other hiring documents, determines awards for staff, conducts performance evaluations, conducts workforce development activities, trains and orients staff, assigns work. and performs related supervisory duties.
• Reviews and makes decisions on leave requests as the leave granting official.

• Develops implements, evaluates and revises the service unit patient care coordination and case management program for nursing service.
• Collaborates with primary care providers, clinic nurses, public health nursing, case management and social services to ensure that the patent's care needs are done in a timely and cost effective manner to maximize each visit.
• Manages all clinic visits and follow-up visits through coordination with multi-disciplinary teams of physicians, nursing personnel, social workers, physical therapists, etc.
• Monitors and evaluates the effectiveness of the patient care coordination process by reviewing charts of patients to determine if documentation is present.

• Coordinates the available resources by identifying, mobilizing and utilizing those resources to meet the patient's needs and clinical outcomes.
• Develops a plan of care for patients, utilizing the nursing process.
• Ensures specialty consultative referrals are processed.
• Coordinates appointments for patients with consultants and services both within and outside the Indian Health Service.
• Communicates with provider regarding patient needs.
• Makes referrals for patients who need a primary care provider assignment.
• Collaborates with Purchased Referred Care (PRC) to ensure patients who are transferred out of the facility are transitioned back into the facility as appropriate.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Functions as the Supervisory Nurse with responsibility for nursing services and nursing care on the Pediatrics Inpatient Department. Includes compliance with standards of care, patient safety, and compliance with other applicable standards. This plan includes a complete staffing plan, which is evaluated and revisions made as necessary. Plans the work for the unit; work schedules; ensures adequate nursing coverage for safe and effective patient care.
• Evaluates daily operations and services provided to assure efficient use of resources, including patient flow/process, work flow/process, productivity, and take appropriate corrective and evaluation action as needed. Prepares workload and production reports. Provides supervision to subordinate employees, including counseling, disciplinary action, corrective action, evaluation, and overall management of each unit employee. Assures orientation, training and development of each employee. Monitors, evaluates, and corrects employee performance. Conducts monthly meetings with unit staff. Participates in the hiring process.
• Effectively coordinates and supervises services to ensure delivery of quality patient care within the allocated areas of responsibility. Ensure policies and procedures, national nursing standards, The Joint Commission, federal guidelines and appropriate protocols are followed. Utilizes the Unified Financial Management System (UFMS) for ordering supplies and equipment, and for contract nursing.
• Performs the full range of patient care duties and assesses medical legal implication for performing practice and activities related to age-appropriate care.

This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and\/or missing information.

This position is being announced concurrently under Direct Hiring Authority (DHA) procedures. Please review vacancy announcement number IHS-25-CR-12579810-DHA for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.

• Determines procedures for lab tests to be performed in the section. Develops and implements the use of protocols for performance of tests and evaluation of results.
• Develops procedures and establishes parameters for correlation of test results and preset troubleshooting protocols.
• Defines references values/ranges using statistical methods; sets up and monitors recordkeeping systems and effective quality control procedures.
• Prepares reagents and stores of coagulation factor-deficient plasma for functional and immunologic assays of specific coagulation factors.
• Performs complex and unusual tests and studies requiring specialized knowledge and skill (e.g., fibrin split products, quantitative and qualitative abnormalities of fibrinogen, platelet life span, platelet procoagulant and aggregation abnormalities, platelet function and nucleotide metabolism in patients on cert antineoplastic drugs).
• Evaluates the validity of data in relation to the test system and assay procedures. Integrates and correlates test data with other laboratory and patient data to lead to a conclusion about the normality of a system.
• Evaluates, modifies, or adapts new methods or revises standard techniques to improve or expand quantittativeness, accuracy, precision, specificity, or proficiency of analyses.
• Trains personnel in the Laboratory Department and the facility in various laboratory computer applications and their updates, including training manuals and drafting policy and procedure documents as requested by the Laboratory Director and/or Laboratory Supervisor.
• Recommends appropriate access levels and menus for all department employees and hospital employees.
• Acts as primary contact person for the laboratory service and for information services to disseminate information about the computer system.
• Prepares report related to workload reports, Quality Assurance reports, infection control, utilization studies and other requests specific to the laboratory software application and the electronic health record.
• Maintains the laboratory interface (Data Innovations or other similar system) system. Connects all laboratory instruments and monitors for changes and corrects any errors that may affect patient resulting.

• Plan, direct, and coordinate health center property and supply operations.
• Implements and maintains procedures for the acquisitions processes.
• Repairs and maintains all government-owned and rental equipment.
• Provides technical assistance and coordination on discrepancies for goods received and assures receiving reports are processed in accordance with established procedures.
• Directs and ensures full utilization of available storage space, rotation and inventory of warehouse stock items.
• Monitors supply operations and ensures safety, hazardous materials, and good housekeeping practices are established and maintained.
• Serves as the Contracting Officer's Technical representative (COTR) for various supplies, equipment and service contracts and other Service Unit projects as assigned.
• Assures that property accountability system is establish and maintain for personal and real property in accordance with established procedures.
• Maintain quarters management by performing duties such as assigning quarters, terminate records, issue keys to occupant, and maintains living quarters.
• Supervises General Services and Security Management Department. Coordinate and distributes workload among subordinates and develop work schedules
• Monitors supply expenses, acquisition processes of supplies, materials, services and equipment.
• Performs other related duties assigned.

• Directs and administers the unit including maintenance of accreditation for all radiology services such as general radiologic imaging, CT scanning, ultrasound, mammography, and other services.
• Promotes Continuous Quality Improvement (CQI) Plans and maintains progressive involvement ensuring optimal radiological services. Develops operating policies and procedures.
• Utilizes available guidelines with Indian Health Services (IHS) Radiology policies, the Service Unit and Navajo Area Indian Health Services (NAIHS) Operational goals and objectives. Accreditation requirements, policy and procedures manuals, and the Civil service regulations.
• Serves as the focal point within the work unit for all property and supply management activities.
• Serves as the primary requesting official for work orders involving the maintenance, repair and/or installation of equipment for requisitions involving non-medical equipment and supplies.
• Implements the provisions of regulatory EEO guidelines and practices, and utilizes all resources available in carrying out the provisions and objectives of the federal EEO program.
• Performs assignments that require assisting the Radiologist or other physicians by operating complex highly sophisticated x-ray and auxiliary equipment to produce specialized studies.
• Oversees and manages contracts and other financial transactions on behalf of the work unit.
• Performs technical and professional duties as a radiology imaging technician consistent with current certification and experience (CT scanning, ultrasound, mammography, general radiology).

• Performs such responsibilities but is not limited to, the quality monitoring of pharmacy services, consultation for personnel issues, accreditation standards and clinical services, provision of recommendations regarding appropriate staffing numbers and equipment purchases, compliance with the Service Unit policies and procedures such as formulary adherence and overall continuity of pharmaceutical care between the outlying clinics.
• Assures pharmacy control measures are in place including security of relevant pharmaceutical agents such as controlled substances
• Manages financial and budgetary matters relating to the pharmacy including pharmacy procurement, acquisition, and billing issues.
• Provides direct pharmaceutical services to inpatient and outpatient units.
• Oversees coordinates, plans, organizes, implements and evaluates the work unit.
• Creates schedules, work plans, performance assessment plans, performance improvement plans, applies disciplinary action, counsels staff, recruits and hires staff, prepares position descriptions and other hiring documents, determines awards for staff, conducts performance evaluations, conducts workforce development activities, trains and orients staff, assigns work. and performs related supervisory duties.
• Reviews and makes decisions on leave requests as the leave granting official.

• Receives patients and visitors as a receptionist for the Ambulatory Care Department
• Answers questions and directs outpatient visitors to appropriate clinical locations
• Maintains the appointment system using automated systems
• Maintain Medical Records, keep current by updating addresses, location of resident and telephone numbers when indicated
• Maintains and adheres to confidentiality of Medical Records and communication with patient in accordance with the Privacy Act, HIPAA, and IHS Standards.
• Receives and direct calls to appropriate personnel of the Ambulatory Care department
• Maintains cleanliness of the reception are and the Unit in general
• Types, copies and distribute unit correspondence and memos.

• Assist HR Specialist and/or supervisory officials by performing technical and administrative work in support of position classification programs and functions by locating, reviewing, retrieving, and summarizing information from classification standards and position descriptions.
• Assist HR Specialist and/or supervisory officials by performing technical and administrative work in support of recruitment and placement programs by developing and issuing vacancy announcements; screening applications to determine completeness and basic eligibility.
• Assist HR Specialist and/or supervisory official by performing technical and administrative work in support of employee and labor relations programs by interviewing employees and/or managers to obtain background information regarding specific incidents; summarizing relevant facts for HR Specialist. Perform work in support of employee benefit programs.
• Verify current background investigations meet IHS's minimum requirements including capturing applicant's fingerprints, biometric information, and photo. Obtains acceptable I-9 documents.

• Develops implements, evaluates and revises the service unit patient care coordination and case management program for nursing service.
• Collaborates with primary care providers, clinic nurses, public health nursing, case management and social services to ensure that the patent's care needs are done in a timely and cost effective manner to maximize each visit.
• Manages all clinic visits and follow-up visits through coordination with multi-disciplinary teams of physicians, nursing personnel, social workers, physical therapists, etc.
• Monitors and evaluates the effectiveness of the patient care coordination process by reviewing charts of patients to determine if documentation is present.
• Coordinates the available resources by identifying, mobilizing and utilizing those resources to meet the patient's needs and clinical outcomes.
• Develops a plan of care for patients, utilizing the nursing process.
• Ensures specialty consultative referrals are processed.
• Coordinates appointments for patients with consultants and services both within and outside the Indian Health Service.
• Communicates with provider regarding patient needs.
• Makes referrals for patients who need a primary care provider assignment.
• Collaborates with Purchased Referred Care (PRC) to ensure patients who are transferred out of the facility are transitioned back into the facility as appropriate.

This position is being announced concurrently under Delegated Examining procedures. Please review vacancy announcement number IHS-25-CR-12599383-DE for eligibility requirements. NOTE: Applicants must apply separately to each announcement in order to be considered.

• Performs a wide range of clinical laboratory tests/examinations for use in clinical diagnosis, patient
  screening, patient therapy, and other authorized purposes.
• Selects, performs, evaluates, and monitors the performance of routine and specialized test procedures using
  manual and/or automated techniques in accordance with established protocols.
• Conducts studies of blood cell morphologies, body fluid analysis, and urinalysis.
• Prepares solution, reagents, and media required for the conduct of tests/examinations.
• Selects, performs, evaluates and monitors the specialized test procedures, obtains analytical data, coverts to reports and reports results to appropriate individuals.
• Establishes standards and instructions for calibrating or standardizing instruments and equipment at the
  periodic intervals established by the manufacturers and CLIA/Laboratory Accrediting Organization
  regulations.
• Determines the causes or possible significance of abnormalities and departures from the norm when test
  results do not conform to expectations.
• Develops procedures and establishes parameters for correlation of test results.
• Assists with developing, implementing and overseeing policy related to health quality and safety standards
  for laboratories with the goal of meeting accreditation standards.
• Provides technical assistance to other laboratory testing personnel.

11/21/2024:This position is being re-announced to solicit additional candidates. Applicants who previously applied to this announcement need not re-apply unless submitting updated information and/or missing forms.

• Protects property and equipment against trespass, theft, fire, and accidental or willful damage and destruction.
• Conducts periodic established foot (interior/perimeter) and vehicle (parking lots/facility access roads) patrols to detect physical security breaches and trespassing, to include checking and/or securing sensitive areas.
• Monitors personnel access into restricted areas (e.g. pharmacy, warehouses, etc.) manually and by CCTV and the access control systems.
• Alerts supervisor of suspicious activities, unauthorized entry, fires, or other hazards. Serves as a member of the Fire Response Team, responds during External and Internal disasters and responds to code Blues (medical emergency).
• Monitors access to premises by verifying authorization using locally established badge and vehicle registration systems. Spot checks badges, registrations, supply requisitions, property passes, etc., to ensure compliance with established procedures.
• Writes accurate, clear and legible incident reports and documents investigatory steps and results.

The Mental Health Clinical Pharmacist Practitioner functions at the highest level of clinical practice, works independently based on their specialized training and practice experience to directly care for patients. The incumbent functions as a member of the mental health clinic team

• Assesses, plans, and provides comprehensive and therapeutic specialty psychiatric pharmacy and medical care to individual patients.
• Prescribes medications for symptoms and illnesses.
• Formulates and implements plans of care that may involve various treatment modalities, prescribing medications, consultation with other health care providers, and referrals as defined by the incumbent's individual scope of practice.
• Orders and/or performs screening and diagnostic tests and procedures (lab studies).
• Recommends appropriate follow-up to patients and staff, making referrals when necessary.
• Serves as a pharmacy mental health consultant to other health care providers and staff.
• Collaborates with other health care professionals to develop treatment protocols, standards of practice, and policies.
• Provides expert psychiatric pharmacist services for pharmacy and therapeutic committee.
• Demonstrates sustained program impact and emphasis on expansion of services and program improvement that transforms organizational culture and meets the changing needs of our service unit.
• Coordinates with external entities and referral service providers to improve quality and continuity of care. Entities include tribal programs, federal stakeholders, county programs, and the private sector.
• Demonstrates key leadership and autonomy in decision-making and project planning surrounding subject matter expertise.

This position is being announced concurrently under Excepted Service/Merit Promotion procedures. Please review vacancy announcement number IHS-25-CR-12599382-ESEP/MP for eligibility requirements. NOTE: Applicants must apply separately to each announcement in order to be considered.

• Performs a wide range of clinical laboratory tests/examinations for use in clinical diagnosis, patient screening, patient therapy, and other authorized purposes.
• Conducts studies of blood cell morphologies, body fluid analysis, and urinalysis.
• Prepares solution, reagents, and media required for the conduct of tests/examinations.
• Selects, performs, evaluates, and monitors the performance of routine and specialized test procedures using manual and/or automated techniques in accordance with established protocols; the specialized test procedures, obtain analytical data, convert to reports and report results to appropriate individuals.
• Establishes standards and instructions for calibrating or standardizing instruments and equipment at the periodic intervals established by the manufacturers and CLIA/Laboratory Accrediting Organization regulations.
• Determines the causes or possible significance of abnormalities and departures from the norm when test results do not conform to expectations.
• Develops procedures and establishes parameters for correlation of test results.
• Assists with developing, implementing and overseeing policy related to health quality and safety standards for laboratories with the goal of meeting accreditation standards. Provides technical assistance to other laboratory testing personnel.