Intapp is looking for a Client Success Analyst Intern to handle client inquiries and add-on projects while providing a high level of support to the Intapp DealCloud platform user community. You will work closely with our Client Success team to ensure a seamless experience with the Intapp DealCloud platform. If you get excited about delivering outstanding, memorable experiences, facilitating creative solutions, this is the role for you.
In this role, you will hone your organizational skills and learn the art of prioritization to treat all clients like they are your only ones.
What you will do:
Assist the team with client questions regarding training, platform configuration, workflow, and new processes
Analyze success metrics to determine adoption trends and collaborate with Client Success Managers on how to improve adoption for specific clients
Join in on calls with clients
Work on small projects surrounding data cleanup, reporting/analysis on trends within client requests, and/or documenting how-to knowledge articles
What you will need:
Strong Excel skills and competency with Windows OS and Microsoft Office suite required
Strong written and verbal communication skills, and be able to work effectively in partnership with clients
Superior troubleshooting, analytical, and problem-solving abilities
Self-motivated, strong work ethic
Strong organizational skills and an effective planner
In the second or final year of undergraduate business, computer science degree or other related degrees. Preferred majors, minors and concentrations include Business, Finance, Computer Science, Management Information Systems, Engineering and Mathematics.
Bonus if you have:
Have an understanding of financial modeling, reporting, analysis and private capital markets
Are an Excel expert (advanced Lookup functionality and structuring of pivot tables)
Knowledge or experience with SaaS (cloud-based) software deployments
What you will get:
An incredible team of smart people to learn from and work with
Opportunities to learn client-facing skills and client success metrics
The experience of being part of a growing public enterprise software company
What to Expect:
Our Summer 2024 Internship Program begins June 3rd, 2024, and ends August 9, 2024.
Your professional growth and development will be supported throughout the internship program via project work related to your academic and professional interests, mentorship, and engaging events with other interns and company leadership.
Our internship is hybrid and interns will be expected in the London office at least 3 days a week to get the full experience of the Intapp culture and networking opportunities.
Please visit Intapp Summer Internship to hear from our former interns about their internship experiences and check out Working at Intapp to learn more about what we value and why Intapp is a wonderful place to start your career!
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Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.
