Total 52 job vacancies by Home Group Limited

Administrator

One Strawberry Lane, Newcastle Upon Tyne

Permanent, full time (37.5 hpw)

£23,464 to £25,463 per annum (depending on experience) and great benefits including Health Cash Plan

Home, a place where you belong

We have a fantastic opportunity for an experienced Administrator to join our Workspace team, based from our Head Office at One Strawberry Lane, Newcastle ? the freshest workspace in town! You?ll support our Community Hosts and Facilities team to keep the good vibes flowing by providing fantastic admin support on all room booking requests. You?ll be booking rooms, setting them up, arranging catering to processing invoices for payment; there?s lots to keep you busy!

If you like meeting lots of different people and want to help us create a vibrant and welcoming workspace for all, then this is the opportunity for you!

Typical day as an Administrator

• You?ll take enquiries for room bookings, advising on which rooms and layouts work well for each event and accessibility needs, ensuring a seamless booking process for all meetings and events.


• Setting up rooms, including room change overs for the next users, arranging/delivering catering and refreshments.


• Ensuring invoices are issued for payment in a timely manner and supporting our Facilities and Finances teams with invoicing and payments.


• Supporting our Community Hosts as the first point of contact for visitors and colleagues into our building, providing a first-class welcome. You?ll ensure we are compliant with all visitors and building users signed in and issued with correct ID cards.


• Providing other admin support to the team as required using your excellent Microsoft Office knowledge including Word, Excel, Outlook, Powerpoint and Teams.

You?ll do that here, working for a top 10 Great Places to Work in the UK employer!

You bring

• Previous administration experience in a busy environment or have worked in customer service or a hospitality role.


• Excellent communication skills, confident to greet visitors and can make them feel welcomed. You?ll be organised, able to multitask, prioritise workloads and meet deadlines too.


• Experience in using Microsoft Office packages including Word, Excel, Outlook, PowerPoint and Teams. You are able to pick up new applications quickly such as audio/visual equipment set up, access control systems and apps ? but don?t worry we?ll support you to learn that!


• An eye for detail, with a proactive approach to solving problems and able to work with initiative to achieve results.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.? This remains under regular review.

Our team

You?ll report to Karen, our Workspace Community Manager and work with our team of fantastic Community Hosts who are passionate about ensuring a great place to work and that our workspace is always thriving.

Job details

• Hours are 37.5 per week Monday to Friday.


• You must be able to use technology for administrative support tasks including Microsoft products, communicating with colleagues and completing online learning.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What?s in it for you?

• 34 days annual leave (includes bank hols and a ?me day? to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We?ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We?re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing?


• We Grow Our Own colleagues (not literally of course!), when you?re ready for the next step in your career, you can grow with us!


• Generous pension scheme with life insurance of 3x salary.


• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Administrator Job Description and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out.

Finally, do let us know if there?s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Support Worker
Newcastle Tyneside Foyer, and working with customers in the community
Permanent full time (37.5 hours per week)
Pay £12 per hour (£23,464 per annum) and great benefits including Health Cash Plan
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support Worker, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!
Typical day as our Support Worker
• Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations and outcomes documented in their support plans.
• Our customers have complex mental health and often need support with medication prompts and accessing their local communities
• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• follow and report and changes to risk assessments, support planning, goal setting and introducing them to the world of customer involvement and our amazing HAP programme
• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to work together with colleagues too.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!
You bring
• Passion to support our customers to live their best life, working together with an eye for detail
• Experience of caring for others, you may have worked in care before or have experience of caring for others such as family members or children
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach
• Recognise every customer is different and you’re able to adopt a flexible, personal approach, listening to customers to understand their needs
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! this is preferred but not essential
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review
Our team
You’ll join Angela and our amazing supportive team members, we’re super passionate about what we do! We’re really proud of our step service and the ongoing achievements of our customers. We’re a supportive bunch and like to get together as a team whenever possible
Job details
• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasions
• The role is Permanent full time (37.5 hours per week), working on a two week rolling rota, occasional weekend may be required. We are a 24/7 service and there is also a need for sleep ins
• Able to use technology to update support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk .

Proud member of the Disability Confident employer scheme

Asset Building Surveyor

Hybrid role - from our office at Newcastle Upon Tyne or Leeds (expected national travel is a couple of days a month)

Permanent, full time (37.5 hpw)

Circa £40,000 - £45,000 per annum (depending on experience) plus great benefits including Health Cash Plan

Home, a place where you belong

Join us in our fantastic role of Asset Building Surveyor and support us in the delivery of our asset programme to maintain high quality homes with long-term investment plans for new build, refurbishment and remediation properties. As our internal technical expert on building construction and defects, you’ll advise on a range of issues across our portfolio, from inspecting and advising on hard to navigate buildings, preparing survey reports to preparing planned maintenance plans for key sites.

If you fancy working in a varied role where no two days are the same and to continue developing your own career as you grow with us, then read on…

Typical day as an Asset Building Surveyor

• Undertake building surveying and inspections, providing creative solutions to maximise asset performance, which might range from complicated defect issues, non-trad stock, existing schemes which require re-configuration to new viable uses.
• Analysing existing stock data, collecting additional information from specialist consultants and preparing long term investment plans.
• Delivering bespoke projects from initial findings through spec, appointing project teams and driving forward to completion.
• Ensuring we have a good commercial understanding of our assets by evaluating and carrying out financial appraisal of schemes.
• Attending site meetings regularly to perform the function of the client, keeping our project teams and other key stakeholders informed of any variations.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top ten Great Place to Work in the UK Employer!

You have

• Experience of working on projects (private or public sector) as a Building/Projects Surveyor, from inception to completion including appointing the project team and securing all approvals. You’ll have experience of the planning system and implementing compliant and approved schemes including decent homes plus.
• Expert in investigating, diagnosing and conducting complex property conditions surveys, carrying out inspections, specifying remediation works and working with external partners.
• A MRICS or MCIOB, accredited Building Surveying degree or equivalent strong experience built up through your working profession.
• A current knowledge of building construction, design and CDM requirements. Good knowledge of relevant codes of practice, building regulations, legislation, standards and materials.
• Experience in the creation of tender and construction documentation schedules of work, specifications, drawings produced using AutoCAD Lt, and MS project.

Our team

You’ll join John and Vik in our Building Surveying and Asset Delivery team, we’re super passionate about what we do! We have delivered £1million property conversions, multi-million portfolio refurbishments and remedial works projects, and have a significant retrofit programme underway. We work nationally to resolve the most challenging projects and are a team who work hard to solve problems together. We’re a supportive bunch and are looking for someone to help identify and drive forward the next stage of our work programme. 

Job details

• Full time, 37.5 hpw Monday to Friday. You’ll manage your own diary. If you need a break to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!
• Flexible hybrid working, from our office at Newcastle Upon Tyne or Leeds (flexible on which of these offices you are based from). National travel will be a couple of days a month.
• A full current driving licence and access to a vehicle for work, we’ll pay for your mileage.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary.
• See our full range of benefits on our website.

Find out more

Click APPLY NOW to see our Asset Building Surveyor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Senior Asset Building Surveyor

Hybrid role - from our office at Newcastle Upon Tyne or Leeds and from home. You'll work across our national property portfolio with expected national travel couple of days a month

Permanent, full time (37.5 hpw)

Circa £50,000 - £55,000 per annum (depending on experience) plus great benefits including Health Cash Plan

Home, a place where you belong

Join us in our fantastic role of Senior Asset Building Surveyor and support us in the delivery of our asset programme to maintain high quality homes with long-term investment plans for our properties. In this exciting new role, you can make a big impact leading the delivery of our schemes from governance stages through to start on site. As our internal technical expert on building construction, defects and inspections, you’ll bring creative solutions to guide and lead our team of Surveyors, working with stakeholders to work through options and best solutions for our programme.

Typical day as a Senior Asset Building Surveyor

• Delivering our programme of housing, refurbishment and remediation works to properties, ensuring, governance approvals are in place, budget control and objectives are fully met. You’ll successfully lead a team of Surveyors, guiding, developing and making it a great place to work for them.
• Reviewing our portfolio and ensuring investment plans are in place for each individual site and estate, liaising with internal colleagues and key stakeholders to work up programmes and budgets.
• Developing our long-term survey requirements so we can meet future business needs including supporting survey programmes, property inspections and ensuring quality assurance is high and data collected is accurate.
• Ensuring we have a good commercial understanding of our assets by reviewing, evaluating, and carrying out financial appraisal of schemes, achieving the best possible outcome with realistic solutions.
• Driving positive working relationships with contractors, influencing appropriately to ensure a win-win outcome around complex schemes.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top ten Great Place to Work in the UK Employer!

You have

• Experience of working on projects (private or public sector) as a Building/Projects Surveyor or similar including investigating diagnosing and conducting complex property condition surveys, inspections, specifying remediation works and working with external partners. Experience of managing surveying teams and working within a construction environment.
• A proven ability to keep work demands on track and within budget through motivating others and working at pace. You can balance competing priorities, take information from others and analyse to help inform a decision.
• Be MRICS or MCIOB, accredited Building Surveying degree or equivalent and strong experience in building surveying and investment planning built up through your working profession.
• A current knowledge of building construction, design and CDM requirements as well as relevant codes of practice, building regulations, health and safety legislation, standards and materials.
• An eye for detail, be a great influencer and have creative spark to think outside the box on how things can be done more efficiently.

Our team

You’ll join John and Vik in our Building Surveying and Asset Delivery team, we’re super passionate about what we do! We have delivered £1million property conversions, multi-million portfolio refurbishments and remedial works projects, and have a significant retrofit programme underway. We work nationally to resolve the most challenging projects and are a team who work hard to solve problems together. We’re a supportive bunch and are looking for someone to help identify and drive forward the next stage of our work programme. 

Job details

• Full time, 37.5 hpw Monday to Friday. You’ll manage your own diary. If you need a break to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!
• Flexible hybrid working, from our office at Newcastle Upon Tyne or Leeds (flexible on which office you are based from) and across our national portfolio. Typical travel will be a couple of days a month.
• A full current driving licence and access to a vehicle for work, we’ll pay for your mileage.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.

Find out more

Click APPLY NOW to see our Senior Asset Building Surveyor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Community Housing Assistant

Working Hybrid across the South Tyneside area

Permanent, full time (37.5 hpw)

Pay £23,464 - £25,000 per annum and great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in South Tyneside. As our Community Housing Assistant (CHA) you’re the face to face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Typical day as our Community Housing Assistant

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.


• You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.


• You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.


• You’ll carry out and record the routine safety and compliance checks in our buildings and communities.


• You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.


• A real passion for delivering excellent customer service and a genuine desire to help your customers.


• Confidence working collaboratively with colleagues in other parts of the business and external partners


• An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!


• The ability to use technology to navigate our systems and update customer records


• An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll join Robbie and our South Tyneside rented team, we’re super passionate about what we do! We’re really proud of the services we provide to our customers.

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

Job details

• This is a hybrid role and in an average week, you’ll spend 2 days working from our communities in South Tyneside.


• Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office at One Strawberry Lane and the other days working a mix from home and out in our communities.


• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview


• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.


• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!


• You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Peripatetic Housing Manager

Working Hybrid across the North East region

Temporary (6 months), full time (37.5 hpw)

Salary circa £32,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in the North East. As our Peripatetic Housing Manager, you’ll be the face to face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

Typical day as a Housing Manager

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.
• You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods.
• Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
• Managing our voids process including liaising with local authorities.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

About You

• Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!
• Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we’re dealing with complaints but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP’s etc
• Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll join Robbie and our North East team, we’re super passionate about what we do! Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• This is a hybrid role and in an average week, you’ll spend 2/3 days working from our community patches across the North East.
• Although you’ll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office at One Strawberry Lane and the other days working between home and our community's.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Property Sales Progression Manager

Hybrid working from our office at One Strawberry Lane, Newcastle Upon Tyne (or Liverpool Street, London) and from home, covering our South of England property portfolio

Full Time (37.5 hours per week)

Fixed Term – 12 months

c£45,000 - £50,000 per annum (depending on experience)

Home a place where you belong…

We have a fantastic opportunity for an experienced Sales Progression Manager to join our national Statutory Sales team, which is responsible for affordable home ownership resales, retirement resales, staircasing, lease extensions, remortgages, and transfers of equity. In this role, you'll apply your expertise in Right to Buy and Right to Acquire to help drive our team towards achieving our home ownership sales objectives. You’ll play a pivotal role in ensuring a smooth and positive experience as our customers look to buy the homes they rent with us.

Typical day as Sales Progression Manager (know internally by us as Lead Statutory Sales Executive)

• Maximising sales performance of our Right to Buy, Right to Acquire and Deposit Builder sales, ensuring the team are proactive on sales conversions to exceed targets.
• Driving all activity and sales performance, ensuring our customer journeys are informed, positive and proactive.
• Prioritising and managing a large and varied workload to meet performance targets and statute deadlines. You’ll be a key point of contact for our customers during their exciting experience of buying their home.
• Unleashing the potential of your team, through brilliant coaching you’ll ensure exceptional quality of service, customer satisfaction, reduce sales periods and drive service improvements.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer!

You bring

• A strong property sales background, with expert knowledge and experience in Right to Buy and Right to Acquire to ensure that the service provided to customers is right first time. You’ll also know all about shared ownership resales to staircasing, and lease extensions to remortgages.
• A proven people manager who is resilient and determined, who can get the best out of your team to deliver outstanding customer experience whilst smashing your sales targets.
• Great interpersonal skills, proactive and positive in engaging with customers, inspiring your team to be the same.
• Analytical, being able to bring creative solutions and new ways of working to drive sale conversions and continuous improvement.
• A great knowledge of the property market, and all the legal bits that come with that, as well as relevant housing acts, Homes England guidelines and relevant housing legislation.
• Previous experience using Sales Force/CRM would be advantageous but training will also be provided.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• 37.5 hours per week. This is a hybrid role and you’ll spend a minimum of 2 days in the office, others working at home or across our property portfolio.
• Able to use technology for keeping accurate records, online advertising and marketing, producing reports and collaborating with customers and colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What's in it for you?

• 34 days leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.  

Find out more

Click APPLY NOW to see our Lead Statutory Sales Executive Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk 

Proud member of the Disability Confident employer scheme

Support Coordinator
Tyneside Foyer, Newcastle upon Tyne
Temporary 9 months, Full Time 37.5 hpw
Salary £24,664 and great benefits including Health Cash Plan
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support Coordinator, You’ll play a really important role in supporting the smooth running of our service. You’ll be working with our young people who are aged between 16–25. We help them in the areas of emotional support, building on their independent living skills, provide advice and we advocate for our customers. Many of our customers have a Mental Health diagnoses and can present with behaviours that are challenging. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know
Typical day as a Lead Support Worker (known by us as Coordinator)
• Creating support plans with your customers and coordinating our small team of Support Workers working to the plans.
• Working with Customers with Complex Mental health Needs
• Helping customers with daily living activities such as, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• As a Support Coordinator, you are supporting our support workers in service delivery as well as focusing on our service KPI’s and work alongside management to achieve these.
• There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You bring
• Passion to support our customers to live their best life, working collaboratively with an eye for detail.
• Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
• Experience of coordinating and assessing customer referrals.
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review
Our team
You’ll join our outgoing team, full of diverse characters, who are all friendly and helpful with newbies. The Tyneside Foyer team is led by our Senior Client Service Manager Emma, who has worked for Home Group since 2017 when she started as a Support Worker and took full advantage of all the training and experience that the company has to offer. She is supported (and couldn’t do without) our 2 Client Service Managers, Scott and Kayleigh who, have all have a wealth of service knowledge to support the teams.
Job details
• We provide 24-hour support to our customers. You’ll work on a 4-week rota basis that is completed for the full year, working 8am – 8pm, including weekend work and Bank Holidays.
• We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.

Proud member of the Disability Confident employer scheme

Asbestos Manager

Working from our office in either Newcastle or Maryport, 1-2 days on site and home working with occasional over night stays

Permanent, full time (37.5hpw)

Salary circa £48,500 negotiable based on skills and experience plus brilliant benefits including health cash plan!

Home, a place where you belong

Are you ready to lead the charge in ensuring safe, asbestos-free homes for our customers? Joining our small but perfectly formed asbestos team, you'll take responsibility for either the north or south regions, managing asbestos compliance and safety across a range of properties.

Reporting to the Lead Asbestos Manager, this role is all about making a real difference to the homes and lives of thousands. If you’re passionate about service innovation and want to work in a team that’s all about making things better, this could be the perfect role for you!

Typical day as our Asbestos Manager

• Lead on managing asbestos across sites in your region, ensuring every home meets safety and legal requirements.
• Oversee asbestos audits, inspections, and remediation projects, working closely with contractors to deliver high-quality work.
• Keep our asbestos register accurate and up-to-date, ensuring all information complies with legal standards.
• Deliver an annual programme of re-inspections, surveying asbestos conditions in communal areas and buildings.
• Manage site-specific surveys, risk assessments, and investigations, driving safe outcomes and improvements.
• Collaborate with your counterpart in the other region, contractors, and teams to maintain asbestos management at the highest level.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer!

You bring

• Extensive experience managing asbestos, with qualifications like BOHS P402 and P405 and knowledge of CAR2012. And P403 and P404 (or equivalent) desireably.
• Strong understanding of Health and Safety legislation, and experience applying it in construction and maintenance settings.
• Excellent communication and negotiation skills, able to work effectively with colleagues, contractors, and customers across your region.
• Experience in asbestos auditing, surveying, and writing detailed scoping documents.
• Ability to interpret complex data, and present it clearly through reports, presentations, or action plans.
• A proactive approach to turning ideas into actions, with a focus on continuous improvement and service innovation.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Flexible working hours (or we’re open to agreeing a work pattern with you)
• You’ll manage your own diary, so if you need to work from home to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!
• This is a hybrid role and you’ll spend up to 2 days in the office, 3 days working at home as well as 1-2 days working from one of our North East or North West sites with possible over night stays once a month.
• Able to use technology for updating systems and communicating with colleagues.
• Have a full UK driving licence and have access to a vehicle insured for business use but don't worry we'll pay for your mileage.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (this includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.  

Find out more

Proud member of the Disability Confident employer scheme

Maintenance Project Surveyor

Hybrid role - working from home, or from one of our regional offices in Maryport, Cumbria, or One Strawberry Lane, Newcastle and our properties in the North West of Cumbria and North East Region.

2 Year Fixed Term Contract, full time (37.5 hpw)

Salary: £39,710 pa, with great benefits including Health Cash Plan

Home, a place where you belong

Are you an experienced Maintenance Project Surveyor looking for a new role with a great employer? Are you experienced or have worked on Retro-Fit or sustainability projects? Come join us at Home Group and be part of our fantastic repairs and maintenance team. Make a difference as you support us to continuously improve the quality standards, ensure the safety and compliance and provide sustainable and renewable measures in our properties. If you fancy working alongside a brilliant team, who are already delivering Retro-Fit and sustainability projects in the NW and NE and to continue developing your own career as you grow with us, then read on…

Typical day as a Maintenance Project Surveyor

• Carrying out pre and post inspections of planned maintenance work on a variety of different property types, managing a patch covering the NW of Cumbria, and NE region ensuring that our contractors deliver high-quality work and that our customers are happy with the outcome.
• Providing technical advice and support to our contractors and suppliers so we deliver a high-quality, cost-effective and compliant service in accordance with agreed specifications, from our Retro-Fit team and designers.
• Managing contracts including progress against programmes and using customer insight to support us in delivering on our customer promise - and managing performance Indicators on our principal contractors.
• Supporting our colleagues in helping customers to combat damp and mould issues in their homes - one of the essential aspects in our Retro-Fit delivery model.
• Accurately measuring materials to enable a ‘right first time’ approach, ensuring they do not vary from set and agreed specifications.

Imagine ending each day knowing you've made a positive impact on our customers' lives. You can do that here, working for one of the top ten Great Places to Work in the UK!

You have

• Building surveying experience including property condition and dilapidation surveys and specifying remedial works.
• Hold a Building Surveying qualification HND, HNC or Degree Level, as well as PAS2035 qualifications, Level 2 or Level 5 - or working towards these qualifications.
• Current knowledge of building repairs, construction as well as CDM roles and responsibility.
• Able to manage, control budgets and expenditure, and performance information.
• A vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• A self-starter approach, able to work unsupervised to manage your own patch, working commercially to deliver our programmes of work on time and to budget.
• Knowledge of Retro-Fit works, including installation of renewable energy measures.
• Excellent experience in performance management of Principal contractors.
• Excellent at building strong Contractor/Client relationships.
• Excellent at delivering a customer focused approach, and excellent level of customer care.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!   

Our Team are a supportive and dedicated team, who are working on Retro-Fit projects currently, in the NW and NE regions, and are really looking forward to welcoming you into the Retro-Fit Delivery team.

If you are passionate about delivering excellent results and changing our customers lives for the better, then this is the role for you!

Job details

• Working Monday to Friday, you’ll shape your own diary around work, customers’ and your own commitments.
• This is a hybrid role, so you’ll typically spend some days in our offices others working at home and the rest working in our properties in NW Cumbria or NE regions.
• You must be able to use technology for updating records, budget and KPI management, completing online learning and collaborating with other colleagues.
• You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3 x salary
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Maintenance Project Surveyor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Support Worker
Cedar House, Newcastle Upon Tyne
Permanent, full time (37.5 hpw), on a 3 week rolling rota, this includes early starts and late finishes.
Pay £12 per hour (£23,464 per annum) and great benefits including Health Cash Plan
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support Worker, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!
Typical day as our Support Worker
• Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations and outcomes documented in their support plans.
• Customer group that you will be working with are all adult females who have experienced or at risk of experiencing, homelessness or rough sleeping.
• Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
• Carrying out risk assessments, support planning, goal setting and regular reviews.
• Cuppas, chats and catch ups. There’s no rushing from one customer to the next here! Plenty of time to work together with colleagues too.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!
You bring
• Passion to support our customers to live their best life, working together with an eye for detail.
• Experience of caring for others, you may have worked in care before or have experience of caring for others such as family members or children
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
• Recognise every customer is different and you’re able to adopt a flexible, personal approach, listening to customers to understand their needs.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.
Our team
You’ll join Fintan, Tracy, Sonia and our incomparable Cedar House team, we’re super passionate about what we do! We’re really proud of our track record in reacting amazingly quickly in providing housing and support to the most vulnerable members of our community. We’re a supportive bunch and like to look after each other like family and make sure we are all valued, backed up and respected.
You will also benefit massively by being supported by our unique Clinical Team. Our Mental Health Practice leads, and Occupational Therapists help us to create a psychologically informed environment with a therapeutic aim to not only help us to support our customers better, but to also look after our own wellbeing too. It’s a win win. They are just great!
Job details
• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
• Working on a rota that has the earliest start of 7am and the latest finish of 8.30pm. But don't worry, there are plenty of days off in between to recharge those batteries.
• Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
• 34 days annual leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39 the option to buy 5 more and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Customer Service Advisor

One Strawberry Lane (the best view of St James’ park)

Newcastle upon Tyne – Hybrid, two days in our One Strawberry Lane office based and 3 days at home (First four weeks will be full time office-based Monday to Friday 9:00 am to 17:00 pm)

Full Time – 37.5 hours per week Flexible shift rotation. Monday to Friday currently between 8:00 am till 6:00 pm on a shift rotation.

Starting salary: £23,464 pa, with great benefits which include a Health Cash Plan

Start date 25th November 2024

Home, a place where you belong

How about working for one of the top ten Workplace’s in the UK, according to the Great Place to Work 2024 National survey results?

Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle.

Do you genuinely care, and get a buzz from helping people?

Fancy going home each day knowing that you have helped change our customers lives for the better.

Home Group is a social enterprise that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers?

If so, we are looking for brilliant new colleagues to join our European award-winning team. (I Know, that’s impressive!!) This isn’t “just” any old customer service role, we’re looking for “customer service heroes” to support our customers.

You bring

• You’re a positive, confident & enthusiastic communicator with the ability to handle objections.
• You’re resilient when faced with a challenge or when things don’t go to plan. Can you remain calm dealing with some distressing calls from customers who are relying on your help?
• You follow process when it’s important but can also think on your feet. We want a win-win for both our customer and the business.
• You care about our customers and give every customer the brilliant experience they deserve.
• You have strong customer service skills and excellent verbal and written language abilities. As well as calls our customers use email, Live chat, and social media to contact us. Have you experience using these tools?
• You’re comfortable leading the conversation and finding the right outcome for our customers.

Job details

• Full Time: Currently Monday to Friday between 8:00 am till 18:00 pm on a shift rotation.
• We staff bank holidays with volunteers, so if you’d like to be off, you probably can. You just need to request it.
• This leaves plenty time to attend our summer and Christmas parties, summer kid’s activities or discounted panto. We’d love you to get involved.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• All the “tech” you need to enable you to work effectively from either home or the office.
• Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies, and lots more.
• Competitive pension scheme with employer contributions
• Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers.
• Shopping discounts & access to the Blue Light Card discount scheme
• Technology Purchase Scheme (That new TV or smartphone is a few clicks away!)
• Cycle to work and car scheme (bike storage, drying rooms and showers are available at our office)
• Discounted Gym Membership
• Time off for volunteering
• A wide range of engagement activities in the workplace led by our colleague engagement team.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Customer Service Advisor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Email our Service Centre management team at sean.armstrong@homegroup.org.uk with any questions you may have and, we will get back to you asap. You can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing!

Start date of 25th November 2024. You must be available for our Office based four-week training programme from that date.

Proud member of the Disability Confident employer scheme

Quantity Surveyor

Hybrid working from a Home Group office in Newcastle or Durham 2 days per week and 3 from home with occasional site visits to our properties across Greater London.

Permanent, full time (37.5 hpw)

Salary circa £44,308 per annum plus brilliant benefits including health cash plan!

Home, a place where you belong

Are you an experienced Quantity Surveyor, looking for a new role with a great employer?  Come and join us at Home Group.  You’ll support us in providing a high-quality, cost-effective repairs and maintenance service for our properties across Greater London (including Essex, Hertfordshire, Peterborough, Milton Keynes, Bedfordshire and Cambridge), driving cost control and efficiency of spend. 

Typical day as a Quantity Surveyor

• Supporting our teams in delivering value for money services working closely with our trades, maintenance managers, subcontractors and suppliers. You’ll be ensuring high levels of performance, productivity, quality, compliance and cost-effective services.
• Conducting site visits when required to measure and value works including pricing, negotiating and agreeing budgets and cost variations, as well as checking project costs.
• Monitoring contractor performance, cost to serve analysis, cost breakdown, demand understanding, workload and workforce profiling.
• Management of commercial and contractual aspects of relationships with consultants, suppliers, and subcontractors.
• Ensure the effective use of our works order systems, maximising efficient use of work scheduling and ensuring accurate data recording.
• Ensure we work to budgets and assist with the accurate coding of monthly costs.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work Employer!

You bring

• A Quantity Surveying qualification. 
• Knowledge of procurement rules and legislation with excellent organisation and time management skills.
• Knowledge of housing repairs and improvements, including experience of Building Regulations, systems and materials, and confident working to specifications, contracts and data.
• Experience of communication with employees, customers and stakeholders, with the ability to support and challenge colleagues and contractors to work in the most cost-effective way.
• A current driving licence and access to a vehicle insured for work.  We’ll pay your mileage costs for using your vehicle at work.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home. 

Job details

• Monday to Friday, flexible working hours (or we’re open to agreeing a work pattern with you)
• You’ll manage your own diary. If you need a break to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!
• This is a hybrid role based from Newcastle or Durham (2 days per week), from home and our properties across Greater London

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Quantity Surveyor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Real Time Workforce Analyst

Newcastle upon Tyne, with Hybrid working, 2 days office based and 3 days at home

Full time (37.5 hpw), 12-month fixed term contract

Salary: £25,264 pa, with brilliant benefits including health cash plan!

Home, a place where you belong

Looking for a role where you can make a real difference in ensuring our customer service runs like clockwork? As a Real Time and Workforce Analyst in our award-winning Resource Planning Team, you'll be at the heart of making sure the right people are in the right place, at the right time. This is your chance to help keep our customer promise and play a key role in making sure our services are always running smoothly. You'll be optimising schedules and using real-time data to keep things running smoothly. Whether you're after full-time hours or something more flexible, this could be the perfect fit for you.

Typical day as a Real Time and Workforce Analyst

• Oversee short-term forecasts and resource planning cycles, ensuring schedules are optimised to match forecast data.
• Monitor real-time trends, identifying and responding to ‘hotspots’ by adjusting schedules across inbound, outbound, email, and chat channels.
• Handle day-to-day changes to schedules, making sure service levels are maintained and all calls are answered within our agreed frameworks.
• Manage time-off requests and ensure productivity by keeping an eye on key metrics like call handling and wait times.
• Use Workforce Management software to gather data and create insightful reports that help inform planning decisions.
• Collaborate with our service delivery and maintenance teams, ensuring that resource needs are met for smooth customer service operations.

Imagine ending each day knowing you've made a positive impact on our customers' lives. You can do that here, working for one of the top ten Great Places to Work in the UK!

You bring

• Strong experience with Workforce Management software, ideally in a contact centre setting, where you've handled planning and forecasting.
• Brilliant IT skills, especially in Excel, and the ability to pull and analyse data from systems like CRM and telephony tools.
• A solid understanding of contact centre KPIs like utilisation and shrinkage, with a sharp eye for the details that matter.
• A passion for improving customer service and always looking for ways to make things more efficient and effective.
• Experience balancing priorities and keeping services running smoothly across various channels like phone, email, and chat.
• A collaborative approach, working closely with colleagues and teams to ensure everyone is where they need to be, when they need to be.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• Flexible working hours (or we’re open to agreeing a work pattern with you)
• You’ll manage your own diary, so if you need to work from home to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!
• This is a hybrid role, and you’ll spend 2 days in the office, 3 days working at.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (this includes bank holidays and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1,140 pa. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3 x salary. See our full range of benefits on our website.

Find out more

Click APPLY NOW to see our Real Time and Workforce Analyst Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

Lead Property Data Analyst

Hybrid role, working from home and our office in Newcastle City Centre, One Strawberry Lane

Permanent, full time (37.5 hpw)

£42,000 to £48,000 per annum (depending on skills and experience), plus great benefits including Health Cash Plan

Home, a place where you belong

We have an exciting opportunity for you to join our asset team as Lead Property Data Analyst. In this brilliant role, you’ll make a big difference support the delivery of our asset management strategy through regional business planning, maximising performance and investment.

You’ll work intuitively collaboratively with our wider Asset team, Maintenance and Regeneration to implement business planning that maximises the performance of each function and investment, effectively managing stakeholder relationships.

If you fancy working alongside a brilliant team and to continue developing your own career as you grow with us, then read on…

Typical day as Lead Property Data Analyst

• Through effective business planning and recommendations, you’ll support our teams to provide the right homes in the right places, improving standards and energy performance.


• Supporting robust performance management through reporting, using our systems to effectively analyse and interpret asset and property data, supporting business, Executive, Board and Regulatory reporting.


• Contributing to robust business planning and control framework by ensuring reporting systems are in place, supporting wider asset team activity such as asset performance model and regional planning, sales and higher risk building activity.


• Driving continuous improvements in our systems and processes, working with a commercial focus and customers at the heart of everything that you do.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working in a top 10 greatest places to Work in the UK!

You have

• Have a professional accountancy qualification or equivalent professional experience of managing, delivering reporting and analytical requirements that drive value and outcomes into the business.


• Experience in a relevant asset, reporting, commercial, finance or project role, with an understanding of underlying business processes, data management, business reporting and systems.


• Have a relevant degree and/or have substantial experience of working in social housing.


• Advanced Excel skills and be IT literate.


• Exceptional communication skills to build and maintain relationships with internal and external stakeholders.


• You’ll be intuitively collaborative, have an eye on the detail and can bring creative spark.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!   

Job details

• Flexible working hours (or we’re open to agreeing a work pattern with you)


• This is a hybrid role, so you’ll typically work from home and spend 1-2 days in the office. There will also be some occasional travel and working from our other office locations.


• Able to use technology for gathering data, business planning and report writing, completing online learning and collaborating with other colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Lead Property Data Analyst job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme